CN111047494A - Intelligent comprehensive service management system for passenger station - Google Patents

Abstract

The invention provides an intelligent comprehensive service management system for a passenger station, which integrates a sensor, a two-dimensional code, RFID (radio frequency identification), video multimedia and a GPS (global position system) based on the technology of the Internet of things, is suitable for intelligent integrated operation management of a highway passenger station and is characterized in that: the system comprises a sensing management system, an intelligent duty reporting system, an intelligent parking lot management system, an intelligent security system, a ticketing system, a self-service luggage deposit system, a waiting hall intelligent temperature control system, a comprehensive service system and an analysis decision system which are arranged on a central server, wherein the central server is used as a data processing center of each subsystem in the environment of the Internet of things, and the purpose of uniformly managing and controlling the whole station is achieved through uniform management of each subsystem.

Description

Intelligent comprehensive service management system for passenger station

Technical Field

The invention belongs to the field of computers, and relates to an intelligent comprehensive service management system for a passenger station.

Background

The highway passenger traffic is the basic industry of national economy and has extremely important effects on economic development and social progress. The method is developed by combining with the construction of highway passenger transport transportation infrastructures, and comprehensively utilizes the modern high and new technologies such as detection, communication, computer, control, GPS, GIS and the like, so that the method has great significance for improving the utilization efficiency of the passenger transport transportation infrastructures and transportation equipment, reducing the passenger transport public hazard and accelerating the development of highway transport services in China.

The highway passenger transport is the most important transportation market in China and is closely related to the life of people. The highway passenger transportation organization comprises the work of highway passenger station service work (ticketing work, baggage consignment and delivery, waiting room service work, organization of taking and dispatching cars and receiving work), shift transportation organization (organization mode, organization method, single-vehicle operation planning and dispatching work), touring automobile transportation organization and the like. The highway passenger transportation has the particularity different from the industrial and agricultural product market, the construction industry and other various production and living service markets. The passenger transport line is one of basic components of a highway passenger transport system, and the influence of the passenger transport line in the whole industry is very obvious.

Compared with the automobile passenger station in western countries, the advantages of China are mainly reflected in the following two aspects that firstly, the demand for highway passenger transportation is vigorous, and the main threat of the developed countries for commercial highway passenger transportation is the reduction of the demand due to the popularization of private cars and the competition of aviation passenger transportation and railway passenger transportation. Along with the development of social economy, the passenger transport demand of China still rapidly increases, and the highway passenger transport is the main travel mode of people. Secondly, a relatively stable and reliable fund source is established in the domestic passenger station. In recent years, the construction and development of domestic high-grade highways are rapid, the vehicle-passing mileage is increased continuously, the travelling comfort is better, and a material foundation is laid for the development of the highway passenger transportation industry. The certified passenger additional fee provides reliable fund guarantee for the development of the automobile passenger station, and most automobile stations are successively modified and expanded in recent 10 years. This is an admirable way for the automobile passenger transport in western countries, and they consider that it is not comprehensive to attach importance to the construction of highways and neglect the construction of passenger stations, and it is an effective way to save energy and control environmental pollution to lead the passenger flow to public professional transportation.

Compared with the western countries, most of the domestic automobile passenger stations have the following defects: one is that the passenger station service facilities fall behind. The difference between the operation facilities, the service facilities, the operation guarantee facilities and the safety facilities and the western countries is large. Secondly, the comprehensive service level is low. The service items are few, the service quality is poor, and the passenger transport duty rate, the passenger demand rate and the passenger satisfaction rate are all inferior to those of developed countries. Thirdly, the management of the passenger station still stays in the traditional stage, and the scientification, standardization and standardization of the management are not realized. The station staff is over-compiled, the links are complicated, the station with less than ten thousands of passengers is sent in one day, and the number of the staff is up to several hundred.

Compared with the European and American countries, the intelligent highway passenger transport system in our country is relatively lagged in development. At present, electronic stop boards and vehicle-mounted GPS positioning equipment are installed in large and medium-sized cities such as Hangzhou, Shanghai, Beijing, Qingdao, Guangzhou and the like in the public transportation field, so that China also takes a step in the intelligent and information era of public transportation. In recent years, several ITS research centers are established by relying on the department of transportation and related colleges and universities and scientific research institutes, and great scientific research results are obtained. The national intelligent transportation annual meeting is held once every year since 2005, and the intelligent transportation system plays a positive role in promoting the development of the intelligent transportation field of our country. The Beijing public transportation information processing and publishing center carries out deep mining analysis by using a prediction mathematical model through real-time data acquired by a comprehensive acquisition and monitoring system, and publishes public transportation guidance information, road condition information and other related information in real time through an outdoor variable information screen, a broadcast television medium, an internet website and a mobile phone website.

The research and the promotion of ITS are still in the beginning stage in China, but the importance of ITS as the economic growth point across centuries and the inevitable selection of traffic system construction has been highly valued by related departments of China. At present, in the field of urban intelligent transportation, Beijing and Guangzhou are in the front of China. The construction of the intelligent transportation system in Beijing has already made primary results and has covered six aspects of road traffic management, public transportation management, highway management, travel information service, electronic toll collection, passenger and goods transportation and the like. Beijing is building or will build a traffic operation coordination command center and three sub-centers of road network operation, transportation supervision and public transportation security to form an integrated and intelligent integrated traffic command support system which becomes a data sharing exchange center, an integrated transportation coordination operation center and an information release center, and becomes a traffic safety emergency command center in an emergency. The intelligent traffic system is used in Guangzhou, one of the first intelligent traffic demonstration cities in China, and comprises a main frame of an intelligent traffic system such as a Guangzhou city traffic information sharing main platform, a logistics information platform, a road traffic condition monitoring and monitoring system, a static traffic management system and the like. The shared information platform has an initial scale, realizes the connection of a plurality of subsystems such as a Yangchengtze system, a line network planning system, a taxi comprehensive management platform, a networking ticketing system, a 96900 call center and the like, can finish corresponding data processing work such as data acquisition, classification, effective storage, inquiry, subscription and the like, realizes a plurality of data processing functions, and provides a primary traffic data service function.

At present, many large-scale transportation enterprises in developed countries already have relatively perfect comprehensive management service systems for passenger stations, and because the informatization pace of China is relatively late, the informatization management of passenger vehicles is relatively lagged, so that problems exist in both functions and technology, and the goal cannot be achieved. With the development of the times, China gradually realizes the management of passenger stations by computers, but no better intelligent comprehensive service management system for the passenger stations exists.

Disclosure of Invention

In order to solve the defects of the prior art, the invention provides an intelligent comprehensive service management system for a passenger station, which integrates a sensor, a two-dimensional code, RFID (radio frequency identification), video multimedia and a GPS (global positioning system) based on the technology of the Internet of things, is suitable for intelligent integrated operation management of a highway passenger station, comprises the management of vehicles, security inspection, scheduling, ticket sale and check, deposit, luggage, broadcast, security protection, information, air conditioners, industrial supervision and the like, improves the efficiency of operation management of the passenger station, and achieves the aims of intelligence, convenience, safety, comfort, low consumption and high efficiency.

The technical scheme of the invention is as follows:

the utility model provides a passenger station intelligent integrated service management system, this system is based on internet of things, integrates sensor, two-dimensional code, RFID radio frequency identification, video multimedia, GPS, is applicable to the intelligent integrated operation management of highway passenger station, its characterized in that: the system comprises a sensing management system, an intelligent duty reporting system, an intelligent parking lot management system, an intelligent security system, a ticketing system, a self-service luggage deposit system, a waiting hall intelligent temperature control system, a comprehensive service system and an analysis decision system which are arranged on a central server, wherein the central server is used as a data processing center of each subsystem in the environment of the Internet of things, and the unified management and control of the whole station are achieved through the unified management of each subsystem;

the comprehensive service management system is composed of three layers of structures of internet of things perception, business application and interface management, is built on a hardware network supporting platform and exchanges data through a data interface layer;

the central server adopts a blade server and vSphere virtualization technology, RAID5 disk array system technology, remote centralized disaster recovery backup system technology and basic environment preparation technology of a cloud computing platform.

vSphere is a server virtualization solution developed by VMware corporation, and separates application programs and an operating system from underlying hardware, thereby simplifying IT operations. The main applications are as follows: elimination of downtime and protection of data-always available IT is achieved with live migration of virtual machines and high availability of applications in a virtual machine cluster. Integrate and optimize IT investment-achieve an integration rate of 10:1 or higher, increasing hardware utilization from 5% -15% to 80% or even higher without sacrificing application performance. Application availability is improved to the greatest extent and information assets are protected — through the robust reliability of vSphere and integrated backup, recovery and failover functionality, IT is ensured that IT operation continuity is always available. Simplifying management and improving work efficiency-deploying new applications in minutes (rather than days or weeks), monitoring virtual machine performance, and enabling automation of patch and update management. Optimizing the software development process-allows test and development teams to test complex, multi-tiered configurations securely in a secure, isolated sandbox environment while sharing server, network, and storage infrastructure.

RAID is an abbreviation of the Redundant Array of Independent Disks in English, and is abbreviated as RAID in Chinese. Briefly, RAID is a technique that combines a plurality of independent hard disks (physical hard disks) in different ways to form a hard disk group (logical hard disk), thereby providing higher storage performance than a single hard disk and providing data backup. A different way of composing a disk array is a RAID level (RAID Levels). The data backup function is that the damaged data can be recovered by using the backup information once the user data is damaged, so that the safety of the user data is guaranteed. At the user's point of view, the assembled disk set behaves like a hard disk, which the user can partition, format, etc. In general, the operation of a disk array is just as true of a single hard disk. In contrast, disk arrays are much faster than a single hard disk and provide automatic data backup.

RAID5 is a storage solution that takes into account storage performance, data security, and storage cost. RAID5 may be understood as a compromise between RAID 0 and RAID 1. RAID5 can provide data security guarantee for the system, but the guarantee degree is lower than that of the Mirror and the utilization rate of the disk space is higher than that of the Mirror. RAID5 has a data read rate similar to RAID 0, but with one more parity information, and writes data at a slower rate than a single disk write operation. Meanwhile, as a plurality of data correspond to one parity check information, the disk space utilization rate of RAID5 is higher than that of RAID 1, the storage cost is relatively low, and the method is a solution which is applied more at present.

The sensing management system is integrated by applying an Internet of things RFID technology and a database technology, and is used for license plate recognition, data transmission and intelligent information processing, so that automatic shift forecast of vehicles entering a station is realized.

Rfid (radio Frequency identification) technology, also called radio Frequency identification, is a communication technology that can identify a specific target and read and write related data through radio signals without establishing mechanical or optical contact between an identification system and the specific target.

The intelligent class reporting system registers by using a driver fingerprint, and the driver gets off the vehicle to confirm the class reporting by the fingerprint after the vehicle enters a parking space, so that the class reporting process is completed. If the driver does not register fingerprint information, the driver needs to go to a dispatching room for fingerprint admission and manual confirmation for class reporting.

The intelligent parking lot management system is integrated with a database technology by combining advanced technologies such as temperature sensing, humidity sensing, video sensing, magnetic sensing, RFID, integrated GPS and graphical parking space management of the Internet of things, realizes data docking through an infrared sensing system, judges the state of each parking space of a station, intelligently distributes the parking positions of vehicles through the system, and provides parking space information for a forecast shift system.

The intelligent security system adopts real-time picture monitoring, arranges a camera, video identification software and a circuit at a key point through a video sensing technology, transmits signals through a network, records personnel and environmental conditions, performs high-precision storage and comparison, can provide accurate and visual alarm information, and plays a good role in monitoring.

The ticket business system comprises a ticket buying electronic business system and an automatic ticket selling and checking system, and the ticket buying electronic business system is divided into online ticket selling and mobile phone ticket selling; the automatic ticket selling and checking system comprises a self-service ticket checking machine and a self-service ticket checking machine, the self-service ticket checking machine automatically sells car tickets by self-service operation of an unattended man-machine interface of passengers, the self-service ticket checking machine is installed in a station to separate a waiting area and a boarding area, and a door type is adopted, so that passengers holding effective tickets can pass through the automatic ticket checking terminal equipment.

The self-service luggage registering system adopts a split type design, comprises a main cabinet and an auxiliary cabinet, and adopts a face recognition technology to enhance the safety of registering articles.

The intelligent temperature control system for the waiting hall is integrated with a database technology by using an internet of things sensor technology, realizes data butt joint through infrared sensing, judges the flow of people in a sensing area of the waiting hall at a station, intelligently distributes the flow through the system, and controls the rotating wind speed of each external unit so as to achieve intelligent temperature control of the waiting hall.

The comprehensive service system comprises a telephone traffic service center system, a passenger taking guide information system, a multimedia information inquiry system and an intelligent broadcasting system; the telephone traffic service center system is a new generation customer service system adopting computer telephone integration technology, and tightly combines the information processing function of a computer, the telephone access and intelligent distribution of a digital program control exchanger, an automatic voice processing technology, an Internet technology, a network networking technology and an actual service system together;

the analysis decision system comprises a passenger transport analysis decision system and an enterprise analysis system, wherein the passenger transport analysis decision system is used for summarizing, analyzing and sorting passenger transport capacity, transport volume and turnover volume data, assisting industries and management departments in analyzing and deciding, synchronizing services to an analysis database at regular time and automatically preprocessing the services; the enterprise analysis system provides a plurality of business statistical charts for the enterprise to analyze.

The outstanding substantive features and remarkable progress of the invention are as follows:

1. the invention provides an intelligent comprehensive service management system for a passenger station, which integrates a sensor, a two-dimension code, RFID (radio frequency identification), video multimedia and GPS (global positioning system) based on the technology of Internet of things, is suitable for intelligent integrated operation management of a highway passenger station, and comprises the management of vehicles, security inspection, scheduling, ticket selling and checking, depositing, luggage, broadcasting, security protection, information, air conditioning, industry supervision and the like, so that the efficiency of the operation management of the passenger station is improved, and the purposes of intelligence, convenience, safety, comfort, low consumption and high efficiency are achieved;

2. according to the intelligent comprehensive service management system for the passenger station, the central server adopts a blade server and a vSphere virtualization technology, a RAID5 disk array system technology, a remote centralized disaster recovery backup system technology and a basic environment preparation technology of a cloud computing platform, and a high-performance, high-continuity, high-safety and high-concentration central system processing platform is established to serve as a data processing center of each subsystem in the environment of the Internet of things, so that the unified management and control of the whole station are achieved through unified management of each subsystem;

3. according to the intelligent comprehensive service management system for the passenger station, the intelligent security system adopts real-time picture monitoring, a camera, video identification software and a circuit are arranged at a key point through a video sensing technology, a network is used for transmitting signals, personnel and environment conditions are recorded, high-precision storage and comparison are carried out, accurate and visual alarm information can be provided, and a good monitoring effect is achieved;

4. the intelligent comprehensive service management system of the passenger station integrates the computer technology, the network technology, the communication technology and the intelligent automation technology into a whole, and has multiple ticket selling modes, so that passengers can freely select and easily purchase tickets;

5. the system provides self-service baggage storage service for passengers, uninterrupted service for 7 multiplied by 24 hours, networked operation management and convenient and comfortable user experience. The self-service registering system adopts a split type design, the main cabinet and the auxiliary cabinet are dynamically matched, the auxiliary cabinet is added, wiring difficulty is reduced, and the self-service registering system is more suitable for environments such as a hall column, a corner and the like; the face recognition technology is adopted, so that the safety of deposited articles is enhanced, the possibility of disputes during deposition is reduced, and the face recognition technology is also an effective protection means for lawbreakers;

6. the intelligent temperature control system of the waiting hall is integrated with a database technology by applying an internet of things sensor technology, realizes data butt joint through infrared induction, judges the flow of people in an induction area of the waiting hall of a station, intelligently distributes the flow through the system, and controls the rotating wind speed of each external unit so as to achieve intelligent temperature control of the waiting hall, save a large amount of electric quantity and provide a comfortable waiting environment with fresh air for passengers.

Drawings

FIG. 1 is a schematic diagram of a basic architecture of an intelligent integrated service management system of a passenger station according to an embodiment of the invention;

fig. 2 is a passenger transport guideboard sensing management flow chart of the intelligent integrated service management system of the passenger station in the embodiment of the invention;

FIG. 3 is an intelligent class reporting flow chart of the intelligent integrated service management system of the passenger station according to the embodiment of the invention;

fig. 4 is a flow chart of intelligent parking lot management of the intelligent integrated service management system of the passenger station according to the embodiment of the invention;

fig. 5 is a logic structure diagram of a traffic service center of the intelligent integrated service management system of a passenger station according to the embodiment of the present invention.

Detailed Description

As shown in fig. 1-5, an intelligent comprehensive service management system for a passenger station integrates a sensor, a two-dimensional code, RFID radio frequency identification, video multimedia and GPS based on the internet of things technology, and is suitable for intelligent integrated operation management of a highway passenger station, and is characterized in that: the system comprises a sensing management system, an intelligent duty reporting system, an intelligent parking lot management system, an intelligent security system, a ticketing system, a self-service luggage deposit system, a waiting hall intelligent temperature control system, a comprehensive service system and an analysis decision system which are arranged on a central server, wherein the central server is used as a data processing center of each subsystem in the environment of the Internet of things, and the unified management and control of the whole station are achieved through the unified management of each subsystem;

the comprehensive service management system is composed of three layers of structures of internet of things perception, business application and interface management, is built on a hardware network supporting platform and exchanges data through a data interface layer;

the central server adopts a blade server and vSphere virtualization technology, RAID5 disk array system technology, remote centralized disaster recovery backup system technology and basic environment preparation technology of a cloud computing platform.

The sensing management system is integrated by applying an Internet of things RFID technology and a database technology, and is used for license plate recognition, data transmission and intelligent information processing, so that automatic shift forecast of vehicles entering a station is realized.

Rfid (radio Frequency identification) technology, also called radio Frequency identification, is a communication technology that can identify a specific target and read and write related data through radio signals without establishing mechanical or optical contact between an identification system and the specific target.

The intelligent class reporting system is used for registering the fingerprint of a driver, so that the driver can get off to confirm the class reporting by the fingerprint after the vehicle enters a parking space, and the class reporting process is completed. If the driver does not register fingerprint information, the driver needs to go to a dispatching room for fingerprint admission and manual confirmation for class reporting.

The intelligent parking lot management system is integrated with a database technology by combining advanced technologies such as temperature sensing, humidity sensing, video sensing, magnetic sensing, RFID, integrated GPS and graphical parking space management of the Internet of things, realizes data docking through an infrared sensing system, judges the state of each parking space of a station, intelligently distributes the parking positions of vehicles through the system, and provides parking space information for a forecast shift system.

The intelligent security system adopts real-time picture monitoring, arranges a camera, video identification software and a circuit at a key point through a video sensing technology, transmits signals through a network, records personnel and environmental conditions, performs high-precision storage and comparison, can provide accurate and visual alarm information, and plays a good role in monitoring.

The ticket business system comprises a ticket buying electronic business system and an automatic ticket selling and checking system, and the ticket buying electronic business system is divided into online ticket selling and mobile phone ticket selling; the automatic ticket selling and checking system comprises a self-service ticket checking machine and a self-service ticket checking machine, the self-service ticket checking machine automatically sells car tickets by self-service operation of an unattended man-machine interface of passengers, the self-service ticket checking machine is installed in a station to separate a waiting area and a boarding area, and a door type is adopted, so that passengers holding effective tickets can pass through the automatic ticket checking terminal equipment.

The self-service luggage registering system adopts a split type design, comprises a main cabinet and an auxiliary cabinet, and adopts a face recognition technology to enhance the safety of registering articles.

The intelligent temperature control system for the waiting hall is integrated with a database technology by using an internet of things sensor technology, realizes data butt joint through infrared sensing, judges the flow of people in a sensing area of the waiting hall at a station, intelligently distributes the flow through the system, and controls the rotating wind speed of each external unit so as to achieve intelligent temperature control of the waiting hall.

The comprehensive service system comprises a telephone traffic service center system, a passenger taking guide information system, a multimedia information inquiry system and an intelligent broadcasting system; the telephone traffic service center system is a new generation customer service system adopting computer telephone integration technology, and tightly combines the information processing function of a computer, the telephone access and intelligent distribution of a digital program control exchanger, an automatic voice processing technology, an Internet technology, a network networking technology and an actual service system together;

the analysis decision system comprises a passenger transport analysis decision system and an enterprise analysis system, wherein the passenger transport analysis decision system is used for summarizing, analyzing and sorting passenger transport capacity, transport volume and turnover volume data, assisting industries and management departments in analyzing and deciding, synchronizing services to an analysis database at regular time and automatically preprocessing the services; the enterprise analysis system provides a plurality of business statistical charts for the enterprise to analyze.

The application example is as follows:

the passenger station is a highway passenger station with the largest floor area in Guangxi regions, the passenger station sends the passenger amount 15000 people times every day, the total building area is 14700 square meters, the total investment is about 1 hundred million yuan, and the total floor area is 172.026 mu. The intelligent comprehensive service management system of the passenger station is constructed by adopting the scheme of the invention, and is officially started in 11-month and 27-month in 2010 and officially started in 1-month and 18-month in 2013. The system integrates the sensors, the two-dimension codes, the RFID radio frequency identification, the video multimedia and the GPS based on the technology of the Internet of things, is suitable for intelligent integrated operation management of the highway passenger station, comprises management of vehicles, security inspection, scheduling, ticket sale and inspection, deposit, luggage, broadcasting, security protection, information, air conditioners, industry supervision and the like, improves the efficiency of operation management of the passenger station, and achieves the purposes of intelligence, convenience, safety, comfort, low consumption and high efficiency.

The intelligent comprehensive service management system of the passenger station is built on a hardware network supporting platform and exchanges data with each subsystem through a data interface layer, so that the centralized control and unified management of the system are realized, and each specific function is realized through each subsystem.

The intelligent and information-based station comprehensive service, station security and passenger transport production scheduling are intelligently and informationally processed by applying an advanced internet of things technology, the centralized intelligent management of related services is realized, an internet of things passenger transport service management platform integrating sensing capability, intelligent processing capability and comprehensive supervision capability is built, and the improvement and improvement of the functions of subsystems such as vehicles, security inspection, scheduling, ticket selling and checking, depositing, luggage, broadcasting, security and protection, information, air conditioning, industry supervision and the like in the operation reality and the cooperation and integration of the functions of all systems are mainly realized. The system comprises the following subsystems:

(1) a central server system:

a central system processing platform with high performance, high continuity, high safety and high concentration is established by adopting a blade server and virtualization technology (vSphere), a RAID5 disk array system technology, an application and data remote centralized disaster recovery backup system technology, a cloud computing platform basic environment preparation technology and the like, so that the central system processing platform is used as a data processing center of each subsystem in the environment of the Internet of things, and the unified management and control of the whole station are achieved through the unified management of each subsystem.

(2) Passenger transport guideboard sensing management system

The Internet of things RFID technology and the database technology are integrated, license plate recognition, data transmission and intelligent information processing are carried out, and automatic shift forecast of the vehicles when the vehicles arrive at the station is achieved. The system flow is shown in fig. 2.

① is connected with the wireless induction card reading system, and after the relevant information of the vehicle is read, the information is seamlessly interacted with the station service system data, and whether the relevant inbound data of the vehicle is valid is judged;

②, performing data interaction with the parking spaces of the station yard vehicles, and realizing information release of an LED screen and voice broadcast prompt of passenger ticket checking and getting on (information of passenger ticket checking and getting on after the release forecast shift);

③ is connected with the ticket selling and checking system to realize the shift scheduling of shift planning generation, shift adjustment, overtime and the like;

④, creating an electronic operation guideboard to realize intelligent vehicle and driver scheduling;

⑤ is provided with a large electronic display screen, and is connected with GPS to display passenger traffic operation dynamic and operation guideboard for real-time monitoring;

⑥ RFID data interface for receiving vehicle data transmitted by RFID and comparing with the license plate identification data;

⑦ license plate identification data interface for receiving license plate identification data, storing and comparing with RFID license plate data;

⑧ terminal service program for interfacing with RFID system and license plate recognition system, monitoring and receiving data of each vehicle, and updating data of relevant forecast class system;

⑨ class forecast, which is to forecast intelligent operation and manual operation, wherein the system checks the data received by RFID and plate number identification, and automatically executes class forecast if no abnormity occurs;

⑩ LED display publishing, publishing vehicle arrival information, parking space parking information and passenger ticket checking and getting-on information;

(3) intelligent class reporting system

And (4) fingerprint registration of a driver, namely, the driver gets off the vehicle to confirm the fingerprint class report after the vehicle enters the parking space, and the class report process is completed. If the driver does not register fingerprint information, the driver needs to go to a dispatching room for fingerprint admission and manual confirmation for class reporting. The system flow is shown in fig. 3.

① fingerprint collection, which is mainly to realize fingerprint collection function and realize driver fingerprint collection.

Fingerprint machine data interface: real-time data transmission with a fingerprint machine is realized, and after the fingerprint machine acquires the fingerprint information of a driver, the IP address of the fingerprint machine and the driver are sent.

③ terminal service program is mainly interfaced with fingerprint machine to receive data transmitted by fingerprint machine and update station service system.

④ fingerprint shift confirmation, which is mainly used for temporary station-entering drivers, and the dispatcher performs fingerprint confirmation work for operating drivers without relevant driver files and fingerprint records in the system.

⑤ the driver sends a shift and confirms the fingerprint, the indicator light prompts the vehicle to send a shift, the driver confirms the information of sending a shift in the corresponding parking space, the system processes the business process of sending a shift after receiving the information, and sends the data of the vehicle leaving the station to the provincial hall, and at the same time, the system drives and prints the registration form of leaving the station.

(4) Intelligent parking lot management system

The intelligent parking lot forecast system is integrated with advanced technologies such as temperature sensing, humidity sensing, video sensing, magnetic sensing, RFID, integrated GPS and graphical parking lot management and is integrated with a database technology, data docking is achieved through an infrared sensing system, states of all parking lots in a station are judged, parking positions of vehicles are intelligently distributed through the system, and parking lot information is provided for a forecast shift system.

a. And after the regular bus arrives, the system searches the parking space dynamic state and prompts the parking area according to the operation information of the regular bus and the parking lot management requirement in the dispatching system. Through the parking guide display screen of installation of driving passageway top, guide this regular bus to park the parking stall of formulating.

b. When the system searches that the regular bus parked at the waiting space has a parking space in the boarding area, the system automatically sends information of moving to the designated parking space in the boarding area to the regular bus through a small display screen or voice prompt. The system flow is shown in fig. 4.

① A data interface of the parking space induction system is used for receiving the parking space data of the parking space induction system and displaying the data in the system.

② terminal service program is mainly responsible for monitoring each data transmitted by the parking space induction system and updating the data in real time to the parking space state data corresponding to the station service system.

③ carport allocation diagram, which displays the status information of each carport by the carport distribution diagram, adjusts and modifies the carport status by judging the information of the vehicle entering the card position, and monitors the information of the passengers getting on the vehicle.

④ parking space configuration, used for setting the corresponding departure parking space information of the line departure and binding, the system can judge the parking space information of the vehicle through the binding setting and the free state of the parking space.

(5) Intelligent security system

By adopting the real-time picture detection technology, personnel and environment conditions can be rapidly and clearly recorded, high-precision storage and comparison can be carried out, accurate and visual alarm information can be provided, and the novel application of the video sensing technology in passenger transport security is realized. An automatic sensing monitoring system is arranged at a key point, so that a good monitoring effect is achieved. For example, the method can be used for capturing long-term detention of suspicious personnel, realizing suspicious article leave detection alarm, personnel crossing forbidden zones alarm, passenger flow volume mutation alarm and the like. More importantly, a security linkage system is implemented, the subsystems can be relatively independent to fulfill respective security functions, and linkage and function integration based on events can be realized through mutual connection, so that a comprehensive security system with stronger functions and simpler and more convenient operation is formed. The establishment of a perfect video monitoring system is necessary guarantee for providing safety barriers for personnel and equipment in the passenger station. After being built, the safety protection system can be provided with multiple protection lines. The security management or related management personnel can browse and view the information at any time and any place through the network.

(6) Ticket buying electronic commerce platform

① the method is mainly to provide a series of technical supports for solving the key problems of high concurrency, high concentration, interaction barrier, transaction control, low transaction rate, safety and the like.

② mobile phone ticketing, the design of the mobile phone ticketing system mainly solves the key problems of high concurrency, high concentration, safety and the like.

(7) Automatic ticket selling and checking system

The self-service ticket machine is characterized in that a passenger self-service operation unattended man-machine interface is used for automatically selling car tickets, the self-service ticket machine integrates computer technology, network technology, communication technology and intelligent automation technology, passengers can freely select and easily purchase tickets in the interactive experience of the friendly man-machine interface by linking a ticket selling system, the self-service ticket machine mainly comprises a main control unit (an industrial computer), a touch screen, a passenger display, an operation state display, a ticket printing module, a security document printer module, a receipt printing module, a paper money processing unit, a paper money change making module, a coin change making module, a maintenance panel, a power supply module, a machine shell and the like, the self-service ticket machine is communicated with a ticket center server in a TCP/IP mode and has the functions of ① receiving ticket data issued by a station ticket system, ② uploading original transaction data and equipment state information to the station ticket system, fault and operation state of the equipment and main modules of the self-service ticket machine can be monitored, alarmed, recorded, counted, printed, operated and recorded according to conditions of the equipment, the module, time period, the equipment, the fault and operation state of the self-service equipment, the self-service ticket machine has a cash register function of a cash register, a cash register and a cash register, a.

The self-service ticket checking machine is arranged in a station to separate a waiting area and an boarding area, and a door type is adopted, so that passengers holding effective tickets can pass through the automatic ticket checking terminal equipment. The ticket checking machine can receive tickets sold by a self-service ticket machine and a ticket window in a station and can also receive the entrance of a registered identity card through ticket selling by swiping a card. The requirement of the passenger for quick passing of the right hand ticket is met. The intelligent passenger-car ticket system mainly comprises a main control unit, a passenger display, a direction indicator, a warning lamp, a buzzer, a ticket reader-writer, a second-generation identity card reader-writer, a channel blocking device, a power supply module and the like. The self-service ticket checking machine is communicated with the ticket center in a TCP/IP mode, read ticket information is sent to the server side for verification, and the self-service ticket checking machine receives a feedback message of the server side and performs door opening or closing. The server carries out statistics such as passenger flow according to the data of the self-service ticket checker

(8) Self-service luggage deposit system

The system provides self-service baggage storage service for passengers, uninterrupted service for 7 multiplied by 24 hours, networked operation management and convenient and comfortable user experience. The self-service registering system adopts a split type design, so that the main cabinet and the auxiliary cabinet can be conveniently and dynamically matched, the auxiliary cabinet is added subsequently, the wiring difficulty is reduced, and the self-service registering system is more suitable for environments such as a hall column, a corner and the like; the face recognition technology is adopted, so that the safety of deposited articles is enhanced, the possibility of disputes during deposition is reduced, and the face recognition method is also an effective protection means for lawbreakers.

(9) Intelligent temperature control system for waiting hall

On the basis of a ground source heat pump system, advanced technologies such as networking temperature sensing, humidity sensing, video sensing, magnetic sensing and RFID are combined, the technology of an internet of things sensor is integrated with the technology of a database, data butt joint is realized through an infrared sensing system, the flow of people in a sensing area of a waiting hall of a station is judged, the flow is intelligently distributed through the system, the rotating wind speed of each external unit is controlled, so that intelligent temperature control of the waiting hall is achieved, a large amount of electric quantity is saved, and a comfortable and fresh air waiting environment is provided for passengers.

(10) Traffic service center system

The telephone traffic service center system adopts a new generation of customer service system of computer telephone integration technology (CTI technology), which is different from the traditional telephone service center and is characterized in that the information processing function of a computer, the telephone access and intelligent distribution of a digital program control exchanger, the automatic voice processing technology, the Internet technology, the network networking technology and an actual service system are tightly combined together, the advanced technology is fully utilized, and more thorough, quick and powerful services are provided for users. The whole system comprises: SPC exchange, CTI server, IVR/FAX server, service representative seat, management workstation (charging, statistics, system management, network management), telephone recording message system, database server, application server, WWW server, network system, gateway, etc., and its logic structure is shown in FIG. 5:

① the system is mainly composed of PBX switch, CTI server, IVR device, application database server, seat system and other hardware devices and system application software, it uses telephone service as main service mode, combines with data of computer information system, provides all-round service for customer, including service inquiry, service consultation, service acceptance, complaint and suggestion, market investigation and other functions.

The method concentrates the services provided by all functional departments for the client in the enterprise into a unified external contact window, and finally realizes the aim of solving all problems of the client by one telephone. The system can carefully process each customer call, and provides advanced functions of intelligent routing, telephone dialing, customer waiting time prediction, screen popup, call and data synchronous transfer and the like, so that the customers feel high-quality service, the loyalty of the customers is enhanced, and the competitive capacity of enterprises is greatly improved.

③ the system also realizes the centralized management of customer information, provides functions of business statistics and call statistics analysis, helps enterprises to realize customer intelligence and decision analysis, the customer service center provides traditional telephone call channel, also supports multiple service modes such as fax, mail, WEB, video, IP telephone, etc., provides a communication channel which is through for customers.

④ leader of the service department and the director can use the system to know the window service condition, after-sale service condition, network operation condition, etc. by inquiring the statistical analysis report at any time or regularly, so as to enhance the service level of the related personnel, the after-sale service and the network maintenance.

(11) Passenger guidance information system (PIS)

The passenger information guidance system (PIS) adopts a mature and reliable network technology and a multimedia transmission and display technology to display the designated information to the designated people at the designated time. Under normal conditions, real-time multimedia information such as regular bus time information, government announcements, travel references, advertisements and the like can be provided; in the extreme case of fire and congestion, terrorist attacks, etc., a dynamic emergency evacuation indication is provided. The PIS also provides complete network management functions. The central server arranged in the control center can monitor the state of each terminal node in real time, realize intelligent sound and light alarm, automatically generate a network fault statistical report and intelligently analyze faults so as to reduce the setting of station maintenance personnel.

(12) Multimedia information inquiry system

① passenger traffic information including route direction, passing station, mileage and ticket price, supporting electronic map, planned shift inquiry for inquiring the information of each route including shift number, departure time and departure parking space, running shift inquiry for inquiring the information of current running shift including shift number, departure time and departure parking space and license plate number, classifying according to issued, selling, out-of-duty, late spot and overtime, including the number of the fixed person, the number of the sold passenger ticket and the number of the left ticket, ticket price inquiry for inquiring the standard ticket price (based on the ticket price table), station charge and fuel charge, ticket information for inquiring the ticket selling conditions of all the shifts in the same day and pre-sale period including the number of the fixed person, the number of the left ticket, the number of the shift number, the terminal station, the departure time and the fuel charge, consulting the information of the vehicle, and inquiring the information of the vehicle owner of the special station under the condition of contact with the telephone, such as the information of the driver.

② passenger traffic information publishing, namely, publishing new shift information, publishing new line information, publishing ticket price information, publishing ticket selling condition, publishing road condition information and publishing other information.

③ passenger traffic service, ticket selling process introduction, passenger noticing, such as ticket buying notice, ticket returning notice, sign change, riding notice, luggage consignment, registering notice, article prohibition, riding prohibition, law and regulation, etc., and luggage express traffic service introduction.

④ tourism information includes service introduction (requiring approval) of local hotel, tourist attraction introduction (requiring approval), information of peripheral station, train, ship, airplane, etc.

(13) The intelligent broadcasting system ① has automatic broadcasting function of broadcasting in shift, and can pre-arrange the broadcasting list according to the shift information, connect with the ticketing server in real time to obtain the latest dynamic state, automatically broadcast the arrival information of the vehicle, real-time ticket checking information and the prompt check information of the upcoming shift at the appointed time, and store, modify and edit the broadcasting list every day.

② public broadcasting function, according to the actual broadcasting requirement, the whole station is designed as an intelligent constant pressure subarea broadcasting system, the power amplifier, the sound box equipment and the auxiliary equipment are reasonably equipped, and the main control center is equipped with an intelligent subarea broadcasting control system.

③ automatic playing function, which is to realize automatic playing of common music language programs such as city voice, city brief introduction, service specification, notice, cultural object language, background music, advertisement, etc. daily automatic play list can be programmed, the main control management computer realizes automatic on/off, the play list of the day is executed by default, and the automatic playing is performed in sequence, thus achieving the function of unattended operation.

④ partition function, which is to perform partition management according to different area functions of the station (such as a guest hall, a waiting room, a ticket selling hall, a front square, a delivery and delivery logistics center, etc.), so that the whole station can be played, and the playing of a single or multiple area combinations can be realized.

(14) Passenger transport analysis decision system

The real-time or relatively timely statistical analysis system meets the requirements of management means such as business competition, scientific scheduling, traffic emergency, real-time monitoring and the like. The system can be used for summarizing, analyzing and organizing the passenger transport capacity, transport volume and turnover volume data, and assisting the industry and management departments in analyzing and making decisions. And a perfect statistical analysis system is constructed, the service is synchronized to an analysis database at regular time and is automatically preprocessed, and the high efficiency and accuracy of each statistical analysis function are ensured.

① data normalization

01. Station grouping management: the station can be grouped and combined according to enterprises, administrative divisions and any regions, and an analysis object in any range can be determined during statistical analysis.

02. Destination normalization: the destination information is normalized, including name, area information, etc.

03. Destination partition management: the destination can be combined in any partition, and the passenger flow of the destination can be counted according to any partition.

04. A data increment synchronization engine: an incremental data synchronization engine is constructed. A time stamp is introduced into the primary data table, and the data is incrementally synchronized to the analytics database by the time stamp. The engine must ensure that the analysis database holds complete historical data, provided the production database does not hold too much history.

05. Dimension and index analysis: the departure area can be the departure point of various granularities such as province, city, district/county (administrative divisions, any regional combination), station, line, shift and the like; the arrival area can be a combination of arrival points with any granularity, such as province, city, district/county (administrative division, any regional combination), station and the like; thirdly, the time period can be a year, a month, a day and a time period, and can also be a holiday or any date period or time period; the four analysis indexes comprise planned shift times, shift sending times, ticket selling times, real load rate, punctual rate, midway passenger proportion, destination passenger proportion, number of people kilometers, passenger flow trend and the like.

② management analysis system

01. Counting the ticketing conditions: and monitoring and analyzing the total ticket selling condition of each station in real time. Including the transport capacity and volume of the shift.

02. Counting departure conditions: and monitoring and analyzing passenger sending conditions of each station in real time. The method is divided into three categories of city, province and international according to the passenger transport type to count the sending amount, the real load rate and the quasi-point rate.

03. Counting the ticket selling conditions according to lines: the ticket selling condition can be counted according to the stations or lines and used for analyzing the passenger flow direction.

04. Counting departure conditions according to lines: the ticket selling condition can be counted according to the stations or lines and used for analyzing the passenger flow direction.

05. Other analyses: the method comprises the steps of daily passenger flow trend line analysis, passenger flow proportion pie chart analysis and the like;

06. an analysis result interface: and various analysis results are provided in an interface mode, and various management departments can acquire the analysis results of various dimensions in time through the interface.

(15) Enterprise analysis system

The method provides some operation statistical charts (such as a three-dimensional pie chart of ticket buying mode proportion analysis, a month ticket selling curve chart or a bar chart of each ticket selling mode in the year and the like) for enterprises, the part of data can comprise revenue data such as ticket money and the like, the revenue data must pass through a station license, and only enterprise users have authority.

The economic benefits brought by the establishment of the intelligent comprehensive service management system of the passenger station are manifold, namely, labor cost is saved, water consumption, power consumption and paper consumption cost are saved, and operation scale benefits brought by the improvement of service level and the exploitation of customer resources are improved. For convenience of calculation, the benefits of saving water and paper and expanding the customer source and the system application and maintenance cost (the former is far greater than the latter) are ignored, and only the economic benefits brought by saving labor cost and saving electricity are calculated. The analysis of each item is as follows:

saving ticket selling labor cost in ① to generate 345.6 ten thousand yuan;

the benefit generated by saving ticket checking labor expense in ② is 316.8 ten thousand yuan;

the benefit generated by saving the security labor expense in ③ is 138.6 ten thousand yuan;

in ④, the benefit generated by saving the labor expense of parking lot management is 42 ten thousand yuan;

in ⑤, the benefit generated by manual development of baggage storage management is saved by 19.2 ten thousand yuan;

⑥, saving the vehicle dispatching and shift reporting labor expense by 24 ten thousand yuan;

⑦, the electric energy is saved by 0.76 kilo-kilowatt each month, the electric energy is saved by 20% on the same scale, the cost of saving the electric energy per month is 0.76 kilo-kilowatt multiplied by 1.3 yuan/kilowatt which is 9880 yuan, and the cost of saving the electric energy per year is 9880 yuan/month multiplied by 12 which is 118560 yuan;

total annual economic benefits

Annual new profit (profit) =345.6+316.8+138.6+ 42.2 +24+11.8=897 (ten thousand yuan)

After the intelligent comprehensive service management system of the passenger station is constructed, the travel becomes very convenient, the passenger satisfaction is improved, the enterprise operation cost is greatly reduced, the service quality is improved, and a plurality of passengers can select the passenger station of the western and rural pond as the starting point of the travel to drive greater economic income.

The above description is only for the preferred embodiment of the present invention and is not intended to limit the scope of the present invention, and all equivalent structural changes made by using the contents of the present specification and the drawings, or any other related technical fields, are included in the scope of the present invention.

Claims (10)

1. The utility model provides a passenger station intelligent integrated service management system, this system is based on internet of things, integrates sensor, two-dimensional code, RFID radio frequency identification, video multimedia, GPS, is applicable to the intelligent integrated operation management of highway passenger station, its characterized in that: the system comprises a sensing management system, an intelligent duty reporting system, an intelligent parking lot management system, an intelligent security system, a ticketing system, a self-service luggage deposit system, a waiting hall intelligent temperature control system, a comprehensive service system and an analysis decision system which are arranged on a central server, wherein the central server is used as a data processing center of each subsystem in the environment of the Internet of things, and the unified management and control of the whole station are achieved through the unified management of each subsystem;

the comprehensive service management system is composed of three layers of structures of internet of things perception, business application and interface management, is built on a hardware network supporting platform and exchanges data through a data interface layer;

the central server adopts a blade server and vSphere virtualization technology, RAID5 disk array system technology, remote centralized disaster recovery backup system technology and basic environment preparation technology of a cloud computing platform.

2. The intelligent integrated service management system for passenger stations according to claim 1, characterized in that: the sensing management system is integrated by applying an Internet of things RFID technology and a database technology, and is used for license plate recognition, data transmission and intelligent information processing, so that automatic shift forecast of vehicles entering a station is realized.

3. The intelligent integrated service management system for passenger stations according to claim 1, characterized in that: the intelligent class reporting system registers by using a driver fingerprint, and a driver gets off to confirm class reporting by the fingerprint after a vehicle enters a parking space, so that a class reporting flow is completed; if the driver does not register the fingerprint information, the driver needs to go to a dispatching room for fingerprint admission and manual confirmation for class reporting.

4. The intelligent integrated service management system for passenger stations according to claim 1, characterized in that: the intelligent parking lot management system is integrated with a database technology by combining advanced technologies such as temperature sensing, humidity sensing, video sensing, magnetic sensing, RFID, integrated GPS and graphical parking space management of the Internet of things, realizes data docking through an infrared sensing system, judges the state of each parking space of a station, intelligently distributes the parking positions of vehicles through the system, and provides parking space information for a forecast shift system.

5. The intelligent integrated service management system for passenger stations according to claim 1, characterized in that: the intelligent security system adopts real-time picture monitoring, arranges a camera, video identification software and a circuit at a key point through a video sensing technology, transmits signals through a network, records personnel and environmental conditions, performs high-precision storage and comparison and can provide accurate and visual alarm information.

6. The intelligent integrated service management system for passenger stations according to claim 1, characterized in that: the ticket business system comprises a ticket buying electronic business system and an automatic ticket selling and checking system, and the ticket buying electronic business system is divided into online ticket selling and mobile phone ticket selling; the automatic ticket selling and checking system comprises a self-service ticket checking machine and a self-service ticket checking machine, the self-service ticket checking machine automatically sells car tickets by self-service operation of an unattended man-machine interface of passengers, the self-service ticket checking machine is installed in a station to separate a waiting area and a boarding area, and a door type is adopted, so that passengers holding effective tickets can pass through the automatic ticket checking terminal equipment.

7. The intelligent integrated service management system for passenger stations according to claim 1, characterized in that: the self-service luggage registering system adopts a split type design, comprises a main cabinet and an auxiliary cabinet, and adopts a face recognition technology to enhance the safety of registering articles.

8. The intelligent integrated service management system for passenger stations according to claim 1, characterized in that: the intelligent temperature control system for the waiting hall is integrated with a database technology by using an internet of things sensor technology, realizes data butt joint through infrared sensing, judges the flow of people in a sensing area of the waiting hall at a station, intelligently distributes the flow through the system, and controls the rotating wind speed of each external unit so as to achieve intelligent temperature control of the waiting hall.

9. The intelligent integrated service management system for passenger stations according to claim 1, characterized in that: the comprehensive service system comprises a telephone traffic service center system, a passenger taking guide information system, a multimedia information inquiry system and an intelligent broadcasting system; the telephone traffic service center system is a new generation of customer service system adopting computer telephone integration technology, and tightly combines the information processing function of the computer, the telephone access and intelligent distribution of the digital program control exchanger, the automatic voice processing technology, the Internet technology, the network networking technology and the actual service system.

10. The intelligent integrated service management system for passenger stations according to claim 1, characterized in that: the analysis decision system comprises a passenger transport analysis decision system and an enterprise analysis system, wherein the passenger transport analysis decision system is used for summarizing, analyzing and sorting passenger transport capacity, transport volume and turnover volume data, assisting industries and management departments in analyzing and deciding, synchronizing services to an analysis database at regular time and automatically preprocessing the services; the enterprise analysis system provides a plurality of business statistical charts for the enterprise to analyze.

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