CN101315731B - System for implementing vehicle monitoring scheduling by GPS intelligent vehicle mounted terminal - Google Patents
System for implementing vehicle monitoring scheduling by GPS intelligent vehicle mounted terminal Download PDFInfo
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- CN101315731B CN101315731B CN2008100407046A CN200810040704A CN101315731B CN 101315731 B CN101315731 B CN 101315731B CN 2008100407046 A CN2008100407046 A CN 2008100407046A CN 200810040704 A CN200810040704 A CN 200810040704A CN 101315731 B CN101315731 B CN 101315731B
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Abstract
The invention relates to the intelligent on-board technical field, in particular to a system for realizing the monitoring and dispatching of vehicles by using a GPS intelligent on-board terminal; infrastructure such as a GPS global satellite positioning system, a mobile communication network and a data transmission network, etc. is used for establishing a system for dispatching, conducting and monitoring the vehicles; the invention mainly comprises a satellite positioning system, an on-board device, the mobile communication network, a network center, a data transmission network, a vehicle dispatching and monitoring management system and an electronic map; compared with the prior art, the invention adopts the GPS, GPRS, GSM, GIS and MIS techniques to realize the distribution and dispatching of tasks in enterprises and the management of vehicles; compared with the traditional semi-hand and semi-automatic management mode, the system leads the management of the enterprises to be normal and scientific, the operation process is real-time and effective, the electronic map adopts user-defined format and the data has confidentiality.
Description
[technical field]
The present invention relates to intelligent vehicle-carried technical field, specifically a kind of GPS intelligent vehicle mounted terminal that utilizes is realized the vehicle monitoring and dispatching system.
[background technology]
No matter present vehicle management is in the formulation or spot dispatch of plan, all be to use manual mode, that is to say, formulate good operation plan in advance by the leader, the position of site administrator's vehicle before goods yard synoptic diagram subscript is gazed at, the artificial collection vehicle of turnout managerial personnel position.The real-time property of Cai Jiing is relatively poor like this, be reflected in the positional information of also having only vehicle on the synoptic diagram of goods yard, and all do not reflect for the information of the human pilot of the goods information of vehicle carrying, vehicle and even the passing record that travels of vehicle, under the management mode of such poor efficiency, the vehicle scheduling monitoring system has reflected actual needs.
The GPS technology is in the application of logistics field, be exactly that loglstics enterprise is by the GPS logistic Monitoring and managing system, realize following the tracks of the traffic condition of goods stock and goods comprehensively, make the client can understand the position and the state of vehicle and goods at any time, ensure the effective monitoring and the fast turn-around of whole logistics progress.
Along with the informationalized development of domestic logistics industry, the application of GPS in logistic industry also is in the starting stage, has huge market potential and development prospect.
[summary of the invention]
The objective of the invention is in order to overcome the deficiencies in the prior art, utilize increasingly mature GPS, GPRS, GSM, GIS, MIS technology integrated cost in the logistics overall process to satisfy requirement of client with minimum, accomplish high-level efficiency, real time implementation, reach standardization, scientific management.
For achieving the above object, a kind of GPS intelligent vehicle mounted terminal that utilizes of design is realized the vehicle monitoring and dispatching system, comprise GPS intelligent vehicle mounted terminal, global position system, mobile radio communication, network center, data transmission network, vehicle monitoring and dispatching management system, electronic chart, it is characterized in that:
The described network center XML technology of adopting international standards provides WEBSERVICE service routine, supports the B/S structure of different platform and calling of application program; Adopt double buffering technology, data are stored in the client computer, reduce network data and transmit pressure; Adopt concurrent processing to handle the concurrent request of 10000 chassis mounted terminals simultaneously; The multiple gateway technology, the holding load equilibrium; Adopt the asynchronous communication of WEB service, realize that client responds fast;
Described electronic chart adopts A
*The optimal path planning technology of algorithm calculated the haulage track of point-to-point transmission optimum at 1～2 second, and adopted the SmartClient technology of Microsoft, supported that client release upgrades automatically.
Described vehicle monitoring and dispatching management system, CPU control by the dispatching and monitoring center is handled data message by software program, carry out user's login earlier, and set up gateway and monitor handling procedure, car-mounted terminal is sent to Communication Gateway with information of vehicles by wireless network terminal TCP, through GPS position and the status information of gateway monitoring handling procedure to car-mounted terminal, after the coupling of the appointment business that miscellaneous service packet and occasional service and time of using cars arrive and the automatic scheduling aftertreatment data are returned the dispatching and monitoring center, after the Web service of dispatching and monitoring center applications was handled data, the data after will handling by GPRS wireless data communication network sent to car-mounted terminal.
The format map of described electronic chart is self-defined, supports the conversion of the map of general format.
Described user logs on as when the user sends username and password and verifies by WebService, returning a safe ticket sign indicating number after being proved to be successful is kept in the subscriber computer, the user's at every turn will verify all that to the request of server ticket sign indicating number validity carries out data interaction more then, user cipher adopts MD5 irreversible encryption mode, the user forgets Password and can only upgrade by keeper's password of resetting, thereby guarantee that by landing people's state same user can not land simultaneously, and shortcut and password modification are set as required in the server setting.
Software program treatment scheme in the described vehicle monitoring and dispatching management system is as follows: (1) user login: input job number and password, and select the login identity to enter software systems; (2) when selecting the manual position identity, enter manually after the seat system, as " System menu " in the choice menus hurdle realize cancellation temporarily from/busy from putting temporarily, revise password, function such as log off, realize announcing on unit information, the same day list information, the inquiry of IVR call information as " information inquiry menu " in the choice menus hurdle; As select " order processing " in the business operation then to handle the client and dial in phone, produce order until finishing this single state processing status tracking, return various processing such as result, as select " order inquiry " in the business operation, then in the querying condition input field of the order query window mode with query composition, the user can inquire about order by array mode; As select soft telephone service, state in the time of can selecting " outgoing call state " to show Outgoing Call, or select " hanging up operation " to hang up the telephone, or select " phone quiet/cancellation is quiet " to realize silent mode, or select " transfers/terminations " that phone is transferred to other people or click termination end operation; (3) when selecting the administration table identity, entrance management seat supervisory system, menu bar, soft telephone service, business operation function hurdle are arranged, wherein can apply for, urge electric industry affair, unconfirmed knowing clearly singly to monitor to IVR, reservation order, conversation as selection " business monitoring " in the business operation, also can carry out vehicle and assign the reservation order; With array mode order is inquired about by order inquiry input field as selecting " order inquiry "; As selecting " consulting a map ", can select to see full figure, move, convergent-divergent, range finding, dynamically, tracking, vehicle screening, classification demonstration, positioned vehicle, trace playback, track sectional drawing, the historical inquiry that distributes; As selecting " information transmission " information can be sent to associated vehicle separately or in batches; As selecting " map state display field ", then show current map state, comprise vehicle fleet, empty and load and task car quantity and ratio, GPS and GPRS fault vehicle fleet size and ratio on longitude and latitude, all platforms, warning vehicle fleet size; (4) when selecting chief operator's identity, enter chief operator's management system, menu bar, soft telephone service, business operation function hurdle are arranged, wherein in the business operation function hurdle as select " dispatching and monitoring ", then the user monitors general service, IVR call business, three kinds of business information of appointment business by this window, and can inquire the details of any record of any business; As selecting " order processing ", then do not having newly-built specified services under the situation of call, and doing professional the appointment in conjunction with little map; As selecting " order inquiry ", then can be in the querying condition input field of order query window mode with query composition, the user can inquire about order by array mode; As selecting " consulting a map ", can select to see full figure, move, convergent-divergent, range finding, dynamically, tracking, vehicle screening, classification demonstration, positioned vehicle, trace playback, track sectional drawing, the historical inquiry that distributes; As selecting " appointment business processing ", then by Order Date, time, leave combination conditions such as state, award business under order order filtered, then order is presented at during appointment business tabulation converges, the user to the reservation order after filtering reward the attribute setting, leave setting under order, order processing, details inquiry; As selecting " information transmission ", then information can be sent to associated vehicle separately or in batches; As selecting " system parameter setting ", then to scheduling parameter, integral parameter, leave parameter under order, goods enlightening scheduling parameter is provided with.Make the word content of instruction realize reporting to the driver and conductor by CTI and IVR function with voice mode, it adopts HI-LINK core control framework, comprise communication interface gateway and business interface gateway, it is the bridge between call center's communication and the call center's business, mutual by underlying protocol and switch, adopt the soft switch mode construction, the control and management interface is provided, comprise IVR, ACD, report form statistics analysis, call monitoring management, recording; HI-LINK IVR platform is that an automatic speech is used generation platform and running environment, by the various automatic speechs application of exploitation fast of IVR platform.
The vehicle monitoring and dispatching system also adopts two IP repayment, solves GPRS transmission blocking and broken string problem;
Adopt the Smartclient technology, take into account the advantage of C/S and B/S technology, when solving the complicated business application, also can realize the facility of safeguarding;
Polar plot is drawn in autonomous map control exploitation, and specialty is the service of monitoring and scheduling backstage, and displaying speed is fast, does not also have sluggish sense under multi-user's situation;
Expanded the platform capacity by the file system of oneself creating, single platform capacity can reach 10000, and repayment in per 10 seconds once, improved platform response speed greatly;
The 320*240STN display screen is adopted in the terminal liquid crystal display, high-contrast LCD white backlight, four level controller interfaces have higher resolution than conventional terminal liquid crystal, display message more comprehensively, more detailed.
Terminal software is created system, can form etc. form issue job order, every business function is more comprehensive.
The present invention compares with prior art, adopt GPS, GPRS, GSM, GIS, MIS technology, realize the distributing of enterprise objective, scheduling and management of vehicles work, compare with the automanual management mode of traditional semi-hand, native system makes management regulation, the science of enterprise, and the operation process in real time, efficiently.
[description of drawings]
Fig. 1 is a system applies framework synoptic diagram of the present invention.
Fig. 2 is an overall system configuration diagram of the present invention.
Appointment Fig. 2 is a Figure of abstract.
[embodiment]
The present invention is further illustrated below in conjunction with accompanying drawing.
Utilize the GPS intelligent vehicle mounted terminal to realize that the system of vehicle monitoring and dispatching mainly is made up of vehicle monitoring and dispatching management system and car-mounted terminal two parts, the service of value-added information center also is provided simultaneously, diverse personalized value-added services such as intelligent alarm, traffic information issue, road indication, weather forecast are provided for the final user, and the native system product is widely used in the industries such as logistics, public transport, taxi, automobile leasing with the advantage of its performance.
Wherein, the vehicle monitoring and dispatching management system is the core of total system, car-mounted terminal (comprises satnav information with the vehicle traveling information of gathering, car status information etc.) be sent to the vehicle monitoring and dispatching center, center software is through after certain background process, by GPRS wireless data communication network these information are sent to car-mounted terminal, the driver can be in the instruction of seeing on the car-mounted terminal display screen under being distributed by the dispatching center, the word content of this instruction simultaneously can be reported to the driver and conductor by the mode of voice, thereby realizes distributing of task, scheduling and management of vehicles work.
These two parts link together by a plurality of public service facilities, these public service facilities comprise HA Global Positioning Satellite, wireless network and internet, utilize these public service facilities, the GPS vehicle management system is except providing vehicle location, monitoring and dispatch service, can also provide various value-added services for the driver, as safety interaction, function warning, information issue, road indication etc., the total system application framework as shown in Figure 1.
One, vehicle monitoring and dispatching management system
Vehicle scheduling monitoring software is the core of total system, and its major function and principle comprise:
1, system management
A, User login:
During User login, the user sends username and password and verifies by WebService, return a safe ticket sign indicating number after being proved to be successful and be kept in the subscriber computer, the user's at every turn will verify all that to the request of server ticket sign indicating number validity carries out data interaction more then.User cipher adopts MD5 irreversible encryption mode, and the user forgets Password and can only upgrade by keeper's password of resetting.
Thereby guarantee that by landing people's state same user can not land simultaneously in the server setting.
B, personal settings-shortcut setting:
During by User login user right information is kept in the subscriber computer, from buffer memory, read the authority menu content when carrying out personal settings and be shown to the user, to be provided with after being provided with in WEB SERVICE service that the result sends to server, to be provided with and be kept in the result set in the server database, the user can be provided with maximum 10 quick bottons simultaneously.
C, personal settings-modification password:
Can carry out the modification of the personal identification number of oneself behind the User login.
2, service management
A, electronic chart:
System disposition the whole nation comprise the electronic chart of all small towns and each main roads, and the city detail map of big and medium-sized cities, and amplification that can be random, dwindle, move, the layering demonstration.
B, information inquiry:
Managerial personnel can inquire about the specifying information and the present position of current vehicle according to license plate number, car number, perhaps in the vehicle tabulation, directly click, system will show the information (car plate, driving information, driver etc.) of this vehicle, and map can switch to the position of this vehicle simultaneously.
The real-time monitoring of C, vehicle:
The user can show the operational regime of all logistics vehicles in real time by after landing native system on map, comprise multidate informations such as vehicular seat point, travelling speed, and can in time send information to terminal to violation information such as overspeed of vehicle and remind.
Set up a gateway monitor service program that receives vehicle GPS information, wireless network by vehicle termination comprises (longitude and latitude, travel direction with the locating information of vehicle, speed, state self-defined states such as (comprising the task car, empty wagons, loading (people) car), the GPRS state is (normal, broken string), GPS state (fault, normal etc.)) etc.; Then these information are write in current log sheet and the trace logs table by the gateway degree, in the vehicle monitoring interface, by reading vehicle-state in real time and being presented at the map upper strata.
Can realize vehicle parking warning, break alarm, warning functions such as burglar alarm according to state simultaneously.
D, vehicle search:
Can retrieve existing vehicle on the map, current vehicle data is read by system from local cache, and qualified vehicle is listed, and the user is by clicking vehicle display position and status information on map.
E, service tracks:
In the car operation process, the driver usually can occur and drive over the speed limit, the hidden danger such as travel that detours, crosses the border causes the generation of a large amount of security incidents, brings tremendous loss and influence to enterprise.Owing to do not have effective monitoring means can reappear the situation of checking at that time, on handling, very big difficulty arranged.By inquiry GPS historical record, only need some basic information of input, as the number-plate number of vehicle, system can extract related data from the record of database, with running orbit reproduction at that time.
F, vehicle tracking:
The user follows the tracks of designated vehicle, and system represents information such as vehicle location and state by timing from the current driving longitude and latitude that server reads this vehicle at map, and the tracking realization wicket of vehicle is followed the tracks of, and can follow the tracks of many cars simultaneously on screen.
G, vehicle tabulation:
From buffer memory the tabulation of user's vehicle is shown, the user can carry out location and map following function on the map by clicking vehicle, also can check detailed information of vehicles, current driver's etc.The vehicle tabulation, corresponding with vehicle on the map, upgrade the map state and can upgrade vehicle-state simultaneously, upgrade synchronously, vehicle-state is the existing mode of master meter with the longitude and latitude on map, on the monitoring hurdle being is the existing mode of master meter with the vehicle-state, makes things convenient for the monitoring of user to vehicle.
H, road inquiry:
For managerial personnel provide main roads inquiries, the user can import fuzzy message (some of road or place name) and inquire about as required on the electronic chart then searching in the hurdle, and shows its position on electronic chart.
User's typing road key word carries out road name coupling by key word and database, and the record that coupling is met is presented in the tabulation, thereby the highway section name that the user double-clicks in the tabulation shows respective stretch overstriking flicker on map.
I, trace playback:
The user selects vehicle select time section, to ask to send to server process program by WEBSERVICE, handling procedure carries out the trail file coupling according to condition, the file that matches is read with binary stream, carry out data processing by form simultaneously, the packing data that will meet becomes the mode of database to turn back to client, and client is carried out the decompress(ion) reduction, the data of reduction are in chronological sequence carried out playback, be simultaneously displayed on the track that draws on the map and travel.
J, route planning:
Efficiently scheduling mechanism can make loglstics enterprise in the shortest time, dispatching only vehicle in mode the most efficiently, to finish the dispensing task of goods be the active demand of modern logistics enterprise.We can be according to client's freight orders, on the network of communication lines model basis that makes up, adopt the A* algorithm, cook up the most rational travel route, and the user can be according to real road situation (in the planning circuit just the trimming etc.) function of manual adjustment route, when route planning finishes, the route result is sent to car-mounted terminal, make the clear and definite drive route of driver.
K, data analysis
To the perfect statistical power of enterprise operation data, be the important auxiliary foundation of company's scientific management and science decision.Use the report form statistics function of gps system, rely on the abundant vehicle operation data of car-mounted terminal, can add up total kilometrage, segmentation mileage, average speed, the segmentation speed of a motor vehicle, stop frequency of each vehicle or the like easily, these data provide efficient sound assurance for information-based, scientific business administration, thereby can significantly improve the decision-making management level of enterprise.
Native system provides also that distinctive mark interpolation voluntarily, alarming and managing, vehicle are anti-ly robbed, technical support such as antitheft in addition.
3, Back ground Information management
Primary entity to system management, realize managerial ability as vehicle, SIM card, car-mounted terminal, driver etc., system realizes that user's function is for changing its vehicle, driver's essential information, the data of change are updated in the server by WEBSERVICE can carry out vehicle and driver's distribution, preserves by WEBSERVICE and upgrades; Can check current SIM card, vehicle termination information, the vehicle termination current location obtains data by WEBSERVICE; The user can carry out number of the account and distribute, and system can give the user can branch number of the account authority (as dividing the user Ke Jia authority of three numbers of the account), and this user can self-built three numbers of the account, can give each number of the account allocation manager content and authority; Four users in this user scope can land simultaneously and operate like this.Binding for vehicle and SIM card vehicle termination can only be managed by we company management person, and there is user's authority in administrative institute simultaneously.
Two, car-mounted terminal part
Car-mounted terminal in the system has real-time reception data capability, realize the in-vehicle navigation apparatus of functions such as speech communication, artificial warning, this equipment adopts the gps satellite location, realizes the vehicle real-time positioning, adopts the information transmission between GPRS technology realization car-mounted terminal and the Center For Information Management simultaneously.In addition, car-mounted terminal has adopted advanced TTS (text-voice) module, but the text message that playout schedule and Surveillance center issue.
Car-mounted terminal has extensibility, adopts the general line structure, and principal and subordinate's machine serial communication can be expanded slave quantity arbitrarily, and therefore convenient, flexible with expansion equipment interfaces such as IC-card read write line, electronic lock, burglar alarms, its functional module comprises:
1, GPS module
This module can be accepted the satellite location data of certain degree of accuracy, and these data are for realizing that various vehicle management provides the foundation.
2, collecting vehicle information module
By open standard interface, this module can be finished the information acquisition to the transport condition of current vehicle.As: vehicle zero load, vehicle loaded vehicle, Vehicle-Miles of Travel, charging statistics etc.
3, mobile communication module
The information of above-mentioned two module collections can be delivered to the dispatching and monitoring center in real time by this module.The mobile communication technology that this module is used is the GPRS technology that everyway has advantage, and this technology can cut operating costs for the user increasing substantially on the basis of service quality.
Three, dispatching services
Referring to the overall system Organization Chart of Fig. 2, Communication Gateway is the bridge that connects car-mounted terminal and dispatching center.
It is whole dispatching center business processing core that scheduling is handled, and dispatch server mainly is responsible for: by the GPS position and the status information of Communication Gateway management car-mounted terminal, and handle the miscellaneous service packet; Handle the coupling and the scheduling automatically of the appointment business of occasional service and time of using cars arrival.
Generalized information management provides to the maintenance management of related data with to the query statistic of service data, and function comprises vehicle management, driver management, dispatcher's management, the terminal management of car machine or the like.
Suscribing to the car service on the net provides the client to order the function of car by interconnection network, the client orders car information by the interconnection network input, comprise and temporarily making reservations for cars and car is ordered in reservation that order car information and send to dispatch server by handling procedure and handle, result feeds back to the client.
Online vehicle monitoring provides supvrs at different levels monitoring to affiliated vehicle, comprise dynamically check, functions such as trace playback, vehicle tracking, information transmission;
The Map Services function list comprises that map amplifies, and dwindles, select, and rotation, range observation, basic functions such as point map information provide information such as path planning, data analysis;
CTI and IVR function, adopt HI-LINK core control framework, comprise communication interface gateway and business interface gateway, it is the bridge between call center's communication and the call center's business, mutual by underlying protocol and switch, adopt the soft switch mode construction, the control and management interface is provided, comprising: IVR, ACD, report form statistics analysis, call monitoring management, recording; HI-LINK IVR platform is that an automatic speech is used generation platform and running environment, logical IVR platform, and the user can develop various automatic speechs fast and use.
Claims (7)
1. system that utilizes the GPS intelligent vehicle mounted terminal to realize vehicle monitoring and dispatching, comprise GPS intelligent vehicle mounted terminal, global position system, mobile radio communication, network center, data transmission network, vehicle monitoring and dispatching management system, electronic chart, it is characterized in that:
A, the described network center XML technology of adopting international standards provides WEBSERVICE service routine, supports the B/S structure of different platform and calling of application program; Adopt double buffering technology, data are stored in the client computer, reduce network data and transmit pressure; Adopt the concurrent processing technology to handle the concurrent request of 10000 chassis mounted terminals simultaneously; The multiple gateway technology, the holding load equilibrium; Adopt the asynchronous communication of WEB service, realize that client responds fast;
B, described electronic chart adopted the optimal path planning technology of A* algorithm, calculated the haulage track of point-to-point transmission optimum at 1～2 second, and adopted the SmartClient technology of Microsoft, supported that client release upgrades automatically;
C, described vehicle monitoring and dispatching management system, CPU control by the dispatching and monitoring center is handled data message by software program, carry out user's login earlier, and set up gateway and monitor handling procedure, car-mounted terminal is sent to Communication Gateway with information of vehicles by wireless network terminal TCP, through GPS position and the status information of gateway monitoring handling procedure to car-mounted terminal, after the coupling of the appointment business that miscellaneous service packet and occasional service and time of using cars arrive and the automatic scheduling aftertreatment data are returned the dispatching and monitoring center, after the Web service of dispatching and monitoring center applications is handled data, data after will handling by GPRS wireless data communication network send to car-mounted terminal with instruction type, and the word content of instruction is reported to the driver and conductor by voice mode; Described user logs on as when the user sends username and password and verifies by WebService, returning a safe ticket sign indicating number after being proved to be successful is kept in the subscriber computer, the user's at every turn will verify all that to the request of server ticket sign indicating number validity carries out data interaction more then, user cipher adopts MD5 irreversible encryption mode, the user forgets Password and can only upgrade by keeper's password of resetting, thereby guarantee that by landing people's state same user can not land simultaneously, and shortcut and password modification are set as required in the server setting.
2. a kind of system that utilizes the GPS intelligent vehicle mounted terminal to realize vehicle monitoring and dispatching as claimed in claim 1, it is characterized in that: the format map of described electronic chart is self-defined, supports the conversion of the map of general format.
3. a kind of system that utilizes the GPS intelligent vehicle mounted terminal to realize vehicle monitoring and dispatching as claimed in claim 1, it is characterized in that: the described GPS of utilization intelligent vehicle mounted terminal realizes that the system of vehicle monitoring and dispatching also adopts two IP repayment, solve GPRS transmission blocking and broken string problem, and adopt the Smartclient technology.
4. a kind of system that utilizes the GPS intelligent vehicle mounted terminal to realize vehicle monitoring and dispatching as claimed in claim 2, it is characterized in that: described user logs on as when the user sends username and password and verifies by WebService, returning a safe ticket sign indicating number after being proved to be successful is kept in the subscriber computer, the user's at every turn will verify all that to the request of server ticket sign indicating number validity carries out data interaction more then, user cipher adopts MD5 irreversible encryption mode, the user forgets Password and can only upgrade by keeper's password of resetting, thereby guarantee that by landing people's state same user can not land simultaneously, and shortcut and password modification are set as required in the server setting.
5. a kind of system that utilizes the GPS intelligent vehicle mounted terminal to realize vehicle monitoring and dispatching as claimed in claim 1, it is characterized in that the software program treatment scheme in the described vehicle monitoring and dispatching management system is as follows: (1) user login: input job number and password, select the login identity to enter software systems; (2) when selecting the manual position identity, enter manually after the seat system, as " System menu " in the choice menus hurdle realize cancellation temporarily from/busy from putting temporarily, revise password, the function that logs off, realize announcing on unit information, the same day list information, the inquiry of IVR call information as " information inquiry menu " in the choice menus hurdle; As select " order processing " in the business operation then to handle the client and dial in phone, produce order until finishing this single state processing status tracking, returning result handles, as select " order inquiry " in the business operation, then in the querying condition input field of the order query window mode with query composition, the user can inquire about order by array mode; As select soft telephone service, state in the time of can selecting " outgoing call state " to show Outgoing Call, or select " hanging up operation " to hang up the telephone, or select " phone quiet/cancellation is quiet " to realize silent mode, or select " transfers/terminations " that phone is transferred to other people or click termination end operation; (3) when selecting the administration table identity, entrance management seat supervisory system, menu bar, soft telephone service, business operation function hurdle are arranged, wherein can apply for, urge electric industry affair, unconfirmed knowing clearly singly to monitor to IVR, reservation order, conversation as selection " business monitoring " in the business operation, also can carry out vehicle and assign the reservation order; With array mode order is inquired about by order inquiry input field as selecting " order inquiry "; As selecting " consulting a map ", can select to see full figure, move, convergent-divergent, range finding, dynamically, tracking, vehicle screening, classification demonstration, positioned vehicle, trace playback, track sectional drawing, the historical inquiry that distributes; As selecting " information transmission " information can be sent to associated vehicle separately or in batches; As selecting " map state display field ", then show current map state, comprise vehicle fleet, empty and load and task car quantity and ratio, GPS and GPRS fault vehicle fleet size and ratio on longitude and latitude, all platforms, warning vehicle fleet size; (4) when selecting chief operator's identity, enter chief operator's management system, menu bar, soft telephone service, business operation function hurdle are arranged, wherein in the business operation function hurdle as select " dispatching and monitoring ", then the user monitors general service, IVR call business, three kinds of business information of appointment business by this window, and can inquire the details of any record of any business; As selecting " order processing ", then do not having newly-built specified services under the situation of call, and doing professional the appointment in conjunction with little map; As selecting " order inquiry ", then can be in the querying condition input field of order query window mode with query composition, the user can inquire about order by array mode; As selecting " consulting a map ", can select to see full figure, move, convergent-divergent, range finding, dynamically, tracking, vehicle screening, classification demonstration, positioned vehicle, trace playback, track sectional drawing, the historical inquiry that distributes; As selecting " appointment business processing ", then by Order Date, time, leave state under order, reward the combinations of services condition order is filtered, then order is presented at during appointment business tabulation converges, the user to the reservation order after filtering reward the attribute setting, leave setting under order, order processing, details inquiry; As selecting " information transmission ", then information can be sent to associated vehicle separately or in batches; As selecting " system parameter setting ", then scheduling parameter, integral parameter, the scheduling parameter of leaving parameter, goods under order are provided with.
6. a kind of system that utilizes the GPS intelligent vehicle mounted terminal to realize vehicle monitoring and dispatching as claimed in claim 1, it is characterized in that: make the word content of instruction realize reporting to the driver and conductor with voice mode by CTI and IVR function, it adopts HI-LINK core control framework, comprise communication interface gateway and business interface gateway, it is the bridge between call center's communication and the call center's business, mutual by underlying protocol and switch, adopt the soft switch mode construction, the control and management interface is provided, comprises IVR, ACD, report form statistics is analyzed, the call monitoring management, recording; HI-LINK IVR platform is that an automatic speech is used generation platform and running environment, by the various automatic speechs application of exploitation fast of IVR platform.
7. a kind of system that utilizes the GPS intelligent vehicle mounted terminal to realize vehicle monitoring and dispatching as claimed in claim 1, it is characterized in that: the liquid crystal display that described car-mounted terminal adopts is the 320*240STN display screen, high-contrast LCD white backlight, four level controller interfaces.
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| CN102496096A (en) * | 2011-11-25 | 2012-06-13 | 深圳市赛格导航科技股份有限公司 | High-efficient logistic scheduling system and method |
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| CN101719233A (en) * | 2009-08-27 | 2010-06-02 | 武汉双赢信息技术有限公司 | Cold-chain logistics management system |
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