CN110490382A - A kind of queuing optimization method, device and storage medium based on checkout mode - Google Patents
A kind of queuing optimization method, device and storage medium based on checkout mode Download PDFInfo
- Publication number
- CN110490382A CN110490382A CN201910762519.6A CN201910762519A CN110490382A CN 110490382 A CN110490382 A CN 110490382A CN 201910762519 A CN201910762519 A CN 201910762519A CN 110490382 A CN110490382 A CN 110490382A
- Authority
- CN
- China
- Prior art keywords
- information
- service
- customer
- queue number
- checkout
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Strategic Management (AREA)
- Development Economics (AREA)
- Physics & Mathematics (AREA)
- Economics (AREA)
- Finance (AREA)
- Accounting & Taxation (AREA)
- Entrepreneurship & Innovation (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- General Business, Economics & Management (AREA)
- Marketing (AREA)
- Human Resources & Organizations (AREA)
- Game Theory and Decision Science (AREA)
- Tourism & Hospitality (AREA)
- Quality & Reliability (AREA)
- Operations Research (AREA)
- Data Mining & Analysis (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention belongs to supermarkets to run technical field, disclose a kind of queuing optimization method based on checkout mode, comprising the following steps: obtain current time information；The visiting information for obtaining customer obtains the checkout information on services of customer when being valid customers according to the visiting validation of information；Establish the checkout information on services and according to current queue number and default queue number threshold values, generation first service optimization information；A kind of queuing optimization device and storage medium based on checkout mode is also disclosed；Behavior, which is lined up, the present invention is based on supermarket customer proposes that the supermarket check out counters based on two kinds of modes of settling accounts are lined up optimal way, it studies customer and is lined up behavior on the influence of the queuing system of Supermarket account-settling cashier, to optimize customer's waiting time of Supermarket account-settling cash register queuing system and the optimum parameter value of checkout cashier operation number.
Description
Technical field
The invention belongs to supermarket run technical field, in particular to it is a kind of based on checkout mode queuing optimization method,
Device and storage medium.
Background technique
The Chinese large-sized business supermarket price cheap with its commodity, easily service obtains the favor of extensive consumer.It is super
City's checkout is the link that supermarket and customer are finally completed transaction.For customer, the service quality of supermarket largely depends on
The queue waiting time of customer Yu, this will directly influence the image of the supermarket in the minds of consumer, according to correlation study, there is 64.7%
Customer think can there is the case where supermarket's unsatisfied shopping experience, these the occurrence of, mainly due to the team that collects money
Caused by 5 is too long.
In supermarket's industry, so-called queuing be exactly customer enter checkout cashier service point enjoy before checkout services etc.
To behavior.Generally, the phenomenon that waiting in line is mainly range, the otherness of service time due to service ability
Caused by randomness with customer's arrival time.Therefore, the queuing policy of supermarket can flexibly be used by supermarket, to reach super
The optimum balance of city's service level and operation cost.
The less consideration of prior art analyzes customer using the operation cost of entire supermarket's queuing system as objective function
Influence of the checkout queuing behavior to having heterogeneous supermarket check out counters queuing system, to seek optimal information desk to configure quantity.Separately
Outside, prior art not yet proposes the newly measures such as reference Self-Service cashier；Meanwhile in the prior art scheme, it cares for
It is also to be difficult to calculate that cost is waited in line in the checkout of visitor.
Summary of the invention
The object of the present invention is to provide it is a kind of based on checkout mode queuing optimization method, device and storage medium, to
The less consideration of prior art mentioned above is solved using the operation cost of entire supermarket's queuing system as objective function, is divided
It analyses shopper checkout and is lined up influence of the behavior to having heterogeneous supermarket check out counters queuing system, to seek optimal information desk to configure number
Amount.In addition, prior art not yet proposes the newly measures such as reference Self-Service cashier；Meanwhile in prior art
In, it is also to be difficult to calculate that cost is waited in line in the checkout of customer.
The scheme that the present invention solves is to propose a kind of queuing optimization method based on checkout mode, comprising the following steps:
Obtain current time information；
The visiting information for obtaining customer obtains the checkout service of customer when being valid customers according to the visiting validation of information
Information；
Establish the checkout information on services and according to current queue number and default queue number threshold values, generation first service optimization
Information.
It is further preferred that described " establish the default checkout information on services and according to queue number threshold values and when front row
Team's number generates service optimization information " after further include: current checkout service indication is calculated, preset data and current knot are transferred
Account service indication compares and generates second service optimization information.
" the visiting information of customer is obtained, when being valid customers according to the visiting validation of information it is further preferred that described
When, obtain the checkout information on services of customer " specifically: the identity information for obtaining customer is identified by figure, and it is clear to record customer
Look at time and browsing area；If customer's browsing time, it was invalid to be confirmed as less than preset time or browsing area not in specified region
Customer simultaneously records invalid customer number；If customer's browsing time is confirmed as more than preset time or browsing area in specified region
Valid customers simultaneously provide checkout information on services.
Wherein, checkout information on services includes manual service information and electric self-help information on services.
It is further preferred that described " establish the checkout information on services and according to current queue number and default queuing people
Number threshold values generates first service and optimizes information " it specifically includes: if customer selects manual service, increase manual service queue number
And transfer default manual service queue number threshold values in contrast；When manual service queue number is more than that default manual service is lined up
Number threshold values transfers the self-service queue number of Current electronic and the self-service queue number threshold values of preset electronic, if the self-service row of Current electronic
Team's number is more than the self-service queue number threshold values of preset electronic, then generates and wait manual service information；If the self-service queuing of Current electronic
Number is less than the self-service queue number threshold values of preset electronic, then generates and go to electric self-help information on services；When manual service is lined up
Number is less than default manual service queue number threshold values, generates and waits manual service information.
It is further preferred that described " establish the checkout information on services and according to current queue number and default queuing people
Number threshold values generates first service and optimizes information " further include: if customer selects electric self-help service, increases electric self-help and be lined up people
It counts and transfers the self-service queue number threshold values of preset electronic in contrast；If being more than the self-service queue number threshold values of preset electronic, prompt
Waiting time crosses long message, and whether leaves the visiting information of checkout confirmation customer according to customer；If it is self-service to be less than preset electronic
Queue number threshold values generates and waits electric self-help information on services.
It is further preferred that the checkout service indication includes customer's abandonment rate, average queue waiting time, average customer
Waiting time and cashier service rate it is one or more.
The yet another aspect that the present invention solves is to propose that a kind of queuing based on checkout mode optimizes device, includes:
Module is obtained, for obtaining current time information；
Module is established, for obtaining the visiting information of customer, when being valid customers according to the visiting validation of information, obtains and cares for
The checkout information on services of visitor；
First generation module, for establishing the checkout information on services and according to current queue number and default queue number valve
Value generates first service and optimizes information；
Second generation module transfers preset data and current checkout service indication comparison for calculating current checkout service indication
And generate second service optimization information.
" the visiting information of customer is obtained, when being valid customers according to the visiting validation of information it is further preferred that described
When, obtain the checkout information on services of customer " specifically: the identity information for obtaining customer is identified by figure, and it is clear to record customer
Look at time and browsing area；If customer's browsing time, it was invalid to be confirmed as less than preset time or browsing area not in specified region
Customer simultaneously records invalid customer number；If customer's browsing time is confirmed as more than preset time or browsing area in specified region
Valid customers simultaneously provide checkout information on services.
Wherein, checkout information on services includes manual service information and electric self-help information on services.
It is further preferred that described " establish the checkout information on services and according to current queue number and default queuing people
Number threshold values generates first service and optimizes information " it specifically includes: if customer selects manual service, increase manual service queue number
And transfer default manual service queue number threshold values in contrast；When manual service queue number is more than that default manual service is lined up
Number threshold values transfers the self-service queue number of Current electronic and the self-service queue number threshold values of preset electronic, if the self-service row of Current electronic
Team's number is more than the self-service queue number threshold values of preset electronic, then generates and wait manual service information；If the self-service queuing of Current electronic
Number is less than the self-service queue number threshold values of preset electronic, then generates and go to electric self-help information on services；When manual service is lined up
Number is less than default manual service queue number threshold values, generates and waits manual service information.
Another program that the present invention solves is to propose a kind of storage medium, and the storage medium is stored with instruction, the finger
The step of any of the above-described the method is realized when order is executed by processor.
Beneficial effects of the present invention:
Behavior, which is lined up, the present invention is based on supermarket customer proposes that the supermarket check out counters based on two kinds of modes of settling accounts are lined up optimal way, grind
Study carefully customer and is lined up behavior on the influence of the queuing system of Supermarket account-settling cashier, to optimize the customer of Supermarket account-settling cash register queuing system
The optimum parameter value of waiting time and checkout cashier operation number.Technical solution of the present invention can improve needed for supermarket's shopper checkout
Service time, calculate reasonable cashier number and its setup cost, shorten the behaves such as customer's queue waiting time, reach and mention
The service satisfaction of high customer, and the management objectives of supermarket's operation cost can be reduced simultaneously.
Detailed description of the invention
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for
For those skilled in the art, without creative efforts, it can also be obtained according to these attached drawings other attached
Figure.
Fig. 1 is a kind of flow diagram for queuing optimization method based on checkout mode that one embodiment of the application provides；
Fig. 2 is a kind of another flow diagram for queuing optimization method based on checkout mode that one embodiment of the application provides；
Fig. 3 is a kind of another flow diagram for queuing optimization method based on checkout mode that one embodiment of the application provides；
Fig. 4 is a kind of another flow diagram for queuing optimization method based on checkout mode that one embodiment of the application provides；
Fig. 5 is a kind of flow diagram for queuing optimization device based on checkout mode that one embodiment of the application provides.
Specific embodiment
It is the specific embodiment of the embodiment of the present application below, the technical solution of the application is further described, but this
Application is not limited to these examples.
Fig. 1, Fig. 2, Fig. 3 and Fig. 4 show the verification method according to an embodiment of the present invention for vehicle operating system
Flow diagram, successively the following steps are included:
S1 obtains current time information.
The execution body of this method can be cloud server, be got Date by internet, such as XX XX month XX day
xx:00-xx:00；Supermarket is different in different time sections customer quantities in life, for example, during 17:00-21:00 customer quantity compared with
Greatly, smaller in other times section customer quantity, and customer quantity can also increase during festivals or holidays；Admittedly can be controlled according to the time
Cashier of settling accounts runs number, such as increases 3-5 artificial cashiers and 1-3 platform automatic cash collecting machine in night or festivals or holidays
(this embodiment is for large supermarket).
S2 obtains the visiting information of customer, when being valid customers according to the visiting validation of information, obtains the knot of customer
Account information on services.
Wherein, it has specifically included:
S21 identifies the identity information for obtaining customer by figure, and records customer's browsing time and browsing area.
If customer's S22 browsing time is confirmed as invalid customer simultaneously not in specified region less than preset time or browsing area
Record invalid customer number.
If customer's S23 browsing time is confirmed as valid customers and mentions more than preset time or browsing area in specified region
For information on services of settling accounts.
Wherein, checkout information on services includes manual service information and electric self-help information on services.
Which utilizes image recognition, and photographic device is equipped at entrance, outlet and merchandise display area to record
Each customer residence time and browsing area in supermarket, and record customer's sum in the stage；It can preset 30 minutes and look after home or domestic affairs
Ke Weichu supermarket and appear in product display area, then the customer is confirmed to be valid customers, if in 30 minutes default customer from
It opens supermarket or from product display area is not appeared in, does not also occur near cashier, then the customer is considered as caring in vain
Visitor, and record invalid customer number；Herein can according to invalid customer number and it is subsequent abandon checkout customer number and customer sum
Accounting obtain customer's abandonment rate, and as checkout evaluation index.It illustrates, the face of also recordable lower customer is special
Sign further measures customer to the supermarket convenient for counting patron quantity and new customer quantity of the supermarket in a certain period
Satisfaction.
S3 establishes the checkout information on services and according to current queue number and default queue number threshold values, generates the first clothes
Business optimization information.
Wherein, it has specifically included:
If customer S311 selects manual service, increases manual service queue number and transfer default manual service queue number threshold values
In contrast.
S312 is more than default manual service queue number threshold values when manual service queue number, transfers the self-service row of Current electronic
Team's number and the self-service queue number threshold values of preset electronic, if the self-service queue number of Current electronic is more than the self-service queuing people of preset electronic
Number threshold values, then generate and wait manual service information.
If the self-service queue number of S313 Current electronic is less than the self-service queue number threshold values of preset electronic, generation goes to electricity
Sub- Self-Service information.
S314 is less than default manual service queue number threshold values when manual service queue number, generates and waits manual service
Information.
Manual service is arranged in checkout area and electric self-help services two channels, in each artificial checkout aisle and electricity
The current prompt display screen for waiting number is equipped with above the self-service checkout aisle of son, for customer's selection；In conjunction with present shopper checkout
Habit still has more than 6 one-tenth customers and selects artificial cash register, Gu artificial cashier quantity is greater than electric self-help cashier quantity；No matter
Which kind of checkout mode customer selects, and all can inquire whether customer has done accumulating card, if can be by manually helping customer live without if
It handles, integral can be increased if having so that the later period purchases on a barter basis commodity；It is logical into a certain manual service when customer selects manual service
Road, channel top display currently can wait number in time, and manual service queue number threshold values is 6 herein, because refering to historical experience
In statistics, observation show that the expectation queue number gate valve value of most of customers is 6；It is more than pre- in manual service queue number
If when manual service queue number threshold values, the self-service queue number of Current electronic and the self-service queue number valve of preset electronic can be transferred
Value, electric self-help queue number threshold values is 3 herein, because electric self-help uses crowd and fewer in number；If the self-service row of Current electronic
Team's number then generates still above the self-service queue number threshold values of preset electronic and waits manual service information, if customer selects during this period
It selects to disappear and settles accounts and leave, record and update in time and abandon checkout customer number.
If the self-service queue number of Current electronic is less than the self-service queue number threshold values of preset electronic, generation goes to electronics certainly
Information on services is helped, prompts customer's current waiting time longer, electric self-help service can be switched to, and transfer work to service head station transmission
The information for making personnel goes to electric self-help service channel to settle accounts by staff's direct customers, with reduce customer etc.
To duration, and then reduce the waiting time of customer.
If manual service queue number is less than default manual service queue number threshold values, generates and wait manual service letter
Breath prompts customer's current waiting time to expect to ask customer to bear at 5-15 minutes, and this time is referring to historical experience statistics money
Material show that customer's patience during this period of time keeps stablizing, sharply declines beyond period customer's patience.
If customer S321 selects electric self-help service, increases electric self-help queue number and transfer the self-service queuing of preset electronic
Number threshold values is in contrast.
If S322 is more than the self-service queue number threshold values of preset electronic, the waiting time is prompted to cross long message, and be according to customer
It is no to leave the visiting information of checkout confirmation customer.
If S323 is less than the self-service queue number threshold values of preset electronic, generates and wait electric self-help information on services.
When customer selects electric self-help service, into a certain electric self-help service channel, can be shown in time above channel
It is current to wait number, while updating current channel customer and number is waited to select the real time data transferred when manual service so as to customer
Accurately, it then transfers the self-service queue number threshold values of preset electronic and makes comparisons with current waiting number, if being more than the self-service row of preset electronic
Team number threshold values, prompt the waiting time cross long message, if during this period customer select cancel checkout and leave, in time record and more
Newly abandon checkout customer number；If being less than the self-service queue number threshold values of preset electronic, generates and waits electric self-help information on services,
It prompts customer's current waiting time estimated at 5-15 minutes, customer is asked to bear with.
It records total Customer waiting time and abandons checkout customer number, and calculate customer's average latency, this time
Can be, wherein N is the total customer number for reaching supermarket check out counters customer queuing system,Indicate thePosition
The queue waiting time of customer.
S4 calculates current checkout service indication, transfers preset data and current checkout service indication compares and generates the second clothes
Business optimization information.
As a preferred embodiment, checkout service indication includes customer's abandonment rate, average queue waiting time, average customer etc.
To the one or more of time and cashier service rate；
Customer's abandonment rate mentioned above and average Customer waiting time, the lower and average Customer waiting time of customer's abandonment rate is more
It is short, show that the service satisfaction of customer is higher；The average queue waiting time passes through calculating, whereinFor supermarket
Customer number in cashier queue queue,The average latency being lined up for customer；The average queue waiting time herein
Can with the average customer waiting time together compared with, the two is almost in ratio increasing or decreasing, when generally default average customer waits
Between at 10-15 minutes, stage customer is not easy to abandon settling accounts；Cashier service rate can pass through calculating, whereinFor
The customer number of supermarket check out counters checkout service is completed, N is the total customer number for reaching supermarket check out counters customer queuing system；In
When customer's abandonment rate is more than 8%, manual service is transferred in time and the corresponding customer of electric self-help service abandons checkout number, can be led to
The ratio of mistake carries out adding manual service platform and electric self-help information desk；When cashier service rate is more than 90%, according to the ratio of 2:1
Example adds work information desk and electric self-help information desk, to guarantee the service satisfaction of high customer and reduce the warp of supermarket's operation cost
Battalion.In addition, when supermarket's valid customers total number of persons is more than average cashier service rate and cashier quantity product, in time according to 2:
1 ratio adds work information desk and electric self-help information desk.
Fig. 5 shows the flow diagram of the queuing optimization device according to an embodiment of the present invention based on checkout mode, according to
It is secondary the following steps are included:
Module is obtained, for obtaining current time information；
Module is established, for obtaining the visiting information of customer, when being valid customers according to the visiting validation of information, obtains and cares for
The checkout information on services of visitor；
First generation module, for establishing the checkout information on services and according to current queue number and default queue number valve
Value generates first service and optimizes information；
Second generation module transfers preset data and current checkout service indication comparison for calculating current checkout service indication
And generate second service optimization information.
Particularly, " the visiting information of customer is obtained, when being valid customers according to the visiting validation of information, obtains and cares for
The checkout information on services of visitor " specifically: identify the identity information for obtaining customer by figure, and record customer's browsing time and clear
Look at region；If customer's browsing time is confirmed as invalid customer and records less than preset time or browsing area not in specified region
Invalid customer number；If customer's browsing time is confirmed as valid customers simultaneously in specified region more than preset time or browsing area
Checkout information on services is provided.
Wherein, checkout information on services includes manual service information and electric self-help information on services.
Preferably, " establishing the checkout information on services and according to current queue number and default queue number threshold values, life
Optimize information at first service " it specifically includes: if customer selects manual service, increases manual service queue number and transfer default
Manual service queue number threshold values is in contrast；When manual service queue number is more than default manual service queue number threshold values,
The self-service queue number of Current electronic and the self-service queue number threshold values of preset electronic are transferred, if the self-service queue number of Current electronic is more than
The self-service queue number threshold values of preset electronic then generates and waits manual service information；If the self-service queue number of Current electronic is less than
The self-service queue number threshold values of preset electronic then generates and goes to electric self-help information on services；When manual service queue number is less than
Default manual service queue number threshold values, generates and waits manual service information；If customer selects electric self-help service, increase electronics
Self-service queue number simultaneously transfers the self-service queue number threshold values of preset electronic in contrast；If being more than the self-service queue number of preset electronic
Threshold values prompts the waiting time to cross long message, and whether leaves the visiting information of checkout confirmation customer according to customer；If being less than default
Electric self-help queue number threshold values generates and waits electric self-help information on services.
In order to preferably implement above method, the embodiment of the present invention also provides a kind of storage medium, which deposits
Instruction is contained, is realized when described instruction is executed by processor such as the step of the above method.
In a typical configuration, calculating equipment includes one or more processors (CPU), input/output interface, net
Network interface and memory.Memory may include the non-volatile memory in computer-readable medium, random access memory (RAM)
And/or the forms such as Nonvolatile memory, such as read-only memory (ROM) or flash memory (flash RAM).Memory is computer-readable Jie
The example of matter.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves
State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable
Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM),
Digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage or other magnetic storage devices
Or any other non-transmission medium, can be used for storage can be accessed by a computing device information.As defined in this article, it calculates
Machine readable medium does not include temporary computer readable media (transitory media), such as the data-signal and carrier wave of modulation.
Specific embodiment described herein is only to give an example to the application spirit.The affiliated technology neck of the application
The technical staff in domain can make various modifications or additions to the described embodiments or replace by a similar method
Generation, but without departing from spirit herein or beyond the scope of the appended claims.
Claims (10)
1. a kind of queuing optimization method based on checkout mode, which comprises the following steps:
Obtain current time information；
The visiting information for obtaining customer obtains the checkout service of customer when being valid customers according to the visiting validation of information
Information；
Establish the checkout information on services and according to current queue number and default queue number threshold values, generation first service optimization
Information.
2. a kind of queuing optimization method based on checkout mode according to claim 1, it is characterised in that: described " to establish
The default checkout information on services and according to queue number threshold values and current queue number, generates service optimization information " after also
Include: to calculate current checkout service indication, transfers preset data and service indication of currently settling accounts compares and to generate second service excellent
Change information.
3. a kind of queuing optimization method based on checkout mode according to claim 1, it is characterised in that: described " to obtain
The visiting information of customer obtains the checkout information on services of customer when being valid customers according to the visiting validation of information " it is specific
Are as follows: the identity information for obtaining customer is identified by figure, and records customer's browsing time and browsing area；If customer's browsing time
Less than preset time or browsing area not in specified region, it is confirmed as invalid customer and records invalid customer number；If customer is clear
Look at the time more than preset time or browsing area in specified region, be confirmed as valid customers and checkout information on services be provided, wherein
Information on services of settling accounts includes manual service information and electric self-help information on services.
4. a kind of queuing optimization method based on two ways according to claim 3, it is characterised in that: described " to establish
The checkout information on services and according to current queue number and default queue number threshold values, generates first service and optimizes information " tool
If body includes: that customer selects manual service, increases manual service queue number and transfer default manual service queue number threshold values
In contrast；When manual service queue number is more than default manual service queue number threshold values, the self-service queuing of Current electronic is transferred
Number and the self-service queue number threshold values of preset electronic, if the self-service queue number of Current electronic is more than the self-service queue number of preset electronic
Threshold values then generates and waits manual service information；If the self-service queue number of Current electronic is less than the self-service queue number of preset electronic
Threshold values then generates and goes to electric self-help information on services；When manual service queue number is less than default manual service queue number
Threshold values generates and waits manual service information.
5. a kind of queuing optimization method based on checkout mode according to claim 4, it is characterised in that: described " to establish
The checkout information on services and according to current queue number and default queue number threshold values, generates first service and optimizes information " also
If including: that customer selects electric self-help service, increases electric self-help queue number and transfer the self-service queue number valve of preset electronic
Value is in contrast；If being more than the self-service queue number threshold values of preset electronic, the waiting time is prompted to cross long message, and according to customer whether
Leave the visiting information of checkout confirmation customer；If being less than the self-service queue number threshold values of preset electronic, generates and wait electric self-help clothes
Business information.
6. a kind of queuing optimization method based on checkout mode according to claim 2, it is characterised in that: the checkout clothes
Business index include customer's abandonment rate, average queue waiting time, average customer waiting time and cashier service rate one kind or
It is a variety of.
7. a kind of queuing based on checkout mode optimizes device characterized by comprising
Module is obtained, for obtaining current time information；
Module is established, for obtaining the visiting information of customer, when being valid customers according to the visiting validation of information, obtains and cares for
The checkout information on services of visitor；
First generation module, for establishing the checkout information on services and according to current queue number and default queue number valve
Value generates first service and optimizes information；
Second generation module transfers preset data and current checkout service indication comparison for calculating current checkout service indication
And generate second service optimization information.
8. a kind of queuing based on checkout mode according to claim 7 optimizes device, it is characterised in that: described " to obtain
The visiting information of customer obtains the checkout information on services of customer when being valid customers according to the visiting validation of information " it is specific
Are as follows: the identity information for obtaining customer is identified by figure, and records customer's browsing time and browsing area；If customer's browsing time
Less than preset time or browsing area not in specified region, it is confirmed as invalid customer and records invalid customer number；If customer is clear
Look at the time more than preset time or browsing area in specified region, be confirmed as valid customers and checkout information on services be provided, wherein
Information on services of settling accounts includes manual service information and electric self-help information on services.
9. a kind of queuing based on checkout mode according to claim 8 optimizes device, it is characterised in that: described " to establish
The checkout information on services and according to current queue number and default queue number threshold values, generates first service and optimizes information " tool
If body includes: that customer selects manual service, increases manual service queue number and transfer default manual service queue number threshold values
In contrast；When manual service queue number is more than default manual service queue number threshold values, the self-service queuing of Current electronic is transferred
Number and the self-service queue number threshold values of preset electronic, if the self-service queue number of Current electronic is more than the self-service queue number of preset electronic
Threshold values then generates and waits manual service information；If the self-service queue number of Current electronic is less than the self-service queue number of preset electronic
Threshold values then generates and goes to electric self-help information on services；When manual service queue number is less than default manual service queue number
Threshold values generates and waits manual service information.
10. a kind of storage medium, which is characterized in that the storage medium is stored with instruction, when described instruction is executed by processor
It realizes such as the step of any one of claim 1-6 the method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910762519.6A CN110490382A (en) | 2019-08-19 | 2019-08-19 | A kind of queuing optimization method, device and storage medium based on checkout mode |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910762519.6A CN110490382A (en) | 2019-08-19 | 2019-08-19 | A kind of queuing optimization method, device and storage medium based on checkout mode |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110490382A true CN110490382A (en) | 2019-11-22 |
Family
ID=68551859
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910762519.6A Pending CN110490382A (en) | 2019-08-19 | 2019-08-19 | A kind of queuing optimization method, device and storage medium based on checkout mode |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110490382A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110910558A (en) * | 2019-11-28 | 2020-03-24 | 中国银行股份有限公司 | Bank outlet queuing method and device |
| CN111242512A (en) * | 2020-02-28 | 2020-06-05 | 山东爱城市网信息技术有限公司 | Supermarket queuing simulation method and system based on processing |
| CN111326064A (en) * | 2020-01-21 | 2020-06-23 | 国网山东省电力公司泰安供电公司 | Business place foreground service board turning device and system |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN201622632U (en) * | 2009-08-25 | 2010-11-03 | 广州市欣瑞电子有限公司 | Queuing system adopting dynamic calling rule |
| CN107302639A (en) * | 2017-05-19 | 2017-10-27 | 四川新网银行股份有限公司 | A kind of method for initiating queuing customer service self-assisted voice interaction |
| CN108460497A (en) * | 2018-03-28 | 2018-08-28 | 中国民航大学 | A kind of departure hall queueing message reminding method |
| CN108520349A (en) * | 2018-03-30 | 2018-09-11 | 深圳市零度智控科技有限公司 | Bank client shunt method and system, storage medium |
| CN108596792A (en) * | 2018-05-09 | 2018-09-28 | 安徽老乡鸡餐饮有限公司 | Improve the device of Customer Experience |
| CN109472582A (en) * | 2018-10-31 | 2019-03-15 | 安徽优品智能科技有限公司 | A kind of time saving intelligent cashier control system |
| CN109657980A (en) * | 2018-12-20 | 2019-04-19 | 中国银行股份有限公司 | A kind of site custom queueing dispatching method and system |
-
2019
- 2019-08-19 CN CN201910762519.6A patent/CN110490382A/en active Pending
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN201622632U (en) * | 2009-08-25 | 2010-11-03 | 广州市欣瑞电子有限公司 | Queuing system adopting dynamic calling rule |
| CN107302639A (en) * | 2017-05-19 | 2017-10-27 | 四川新网银行股份有限公司 | A kind of method for initiating queuing customer service self-assisted voice interaction |
| CN108460497A (en) * | 2018-03-28 | 2018-08-28 | 中国民航大学 | A kind of departure hall queueing message reminding method |
| CN108520349A (en) * | 2018-03-30 | 2018-09-11 | 深圳市零度智控科技有限公司 | Bank client shunt method and system, storage medium |
| CN108596792A (en) * | 2018-05-09 | 2018-09-28 | 安徽老乡鸡餐饮有限公司 | Improve the device of Customer Experience |
| CN109472582A (en) * | 2018-10-31 | 2019-03-15 | 安徽优品智能科技有限公司 | A kind of time saving intelligent cashier control system |
| CN109657980A (en) * | 2018-12-20 | 2019-04-19 | 中国银行股份有限公司 | A kind of site custom queueing dispatching method and system |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110910558A (en) * | 2019-11-28 | 2020-03-24 | 中国银行股份有限公司 | Bank outlet queuing method and device |
| CN110910558B (en) * | 2019-11-28 | 2021-06-29 | 中国银行股份有限公司 | Bank outlet queuing method and device |
| CN111326064A (en) * | 2020-01-21 | 2020-06-23 | 国网山东省电力公司泰安供电公司 | Business place foreground service board turning device and system |
| CN111242512A (en) * | 2020-02-28 | 2020-06-05 | 山东爱城市网信息技术有限公司 | Supermarket queuing simulation method and system based on processing |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110490382A (en) | A kind of queuing optimization method, device and storage medium based on checkout mode | |
| US8175908B1 (en) | Systems and methods for constructing and utilizing a merchant database derived from customer purchase transactions data | |
| US8010403B2 (en) | System and method for targeting transaction account product holders to receive upgraded transaction account products | |
| US8583523B2 (en) | Method and system for providing financial services | |
| US7640212B2 (en) | Methods and systems for executing a plurality of money transfers having a fluctuating parameter | |
| US8682760B2 (en) | Methods and devices for savings participation | |
| US20070050288A1 (en) | System and method for integrating risk and marketing objectives for making credit offers | |
| CA2617837A1 (en) | Automatic savings program | |
| JP2018060300A (en) | Purchase management system | |
| US20150066729A1 (en) | System and method for currency exchange rate forecasting | |
| Suhara et al. | Validating gravity-based market share models using large-scale transactional data | |
| US20150142515A1 (en) | Methods, systems and computer readable media for determining a relational strength index associated with a plurality of merchant entities | |
| JP6231652B1 (en) | Savings and investment systems, methods, and programs | |
| Mumin et al. | Automated Teller Machine (ATM) operation features and usage in Ghana: Implications for managerial decisions | |
| US10445990B2 (en) | Electronic system and method for ATM cash management | |
| US20150332295A1 (en) | Method of Forecasting Resource Demand | |
| US20110215139A1 (en) | Prepaid card loan mechanism and methods of completing transactions and transforming goods | |
| JP6634469B2 (en) | Information processing apparatus, information processing method and program | |
| CN113159852A (en) | Store management method and store management platform | |
| JP2018055398A (en) | Point use compromise system and point use compromise method | |
| Lau et al. | ‘Next product to offer’for bank marketers | |
| JP2008234612A (en) | Real-estate transaction promotion system, its method and program | |
| CN114387743B (en) | Financial checkout platform utilizing infrared heat | |
| Takao et al. | Diffusion of e-money and industrial structure change in Japan | |
| Rathod | Importance of customer relationship management in marketing of banking products and services |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20191122 |
|
| RJ01 | Rejection of invention patent application after publication |