CN109657980A - A kind of site custom queueing dispatching method and system - Google Patents
A kind of site custom queueing dispatching method and system Download PDFInfo
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
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Abstract
The invention discloses a kind of site custom queueing dispatching method and system, obtains client site and register corresponding sequence and the service type information of registering；Determine that current each teller handles the history average service time of all kinds of business；Based on the history average service time, the remaining queuing time of each teller is calculated；According to client's current waiting time, service type information, sequence of registering and the remaining queuing time of each teller, determines the corresponding teller of the client and be lined up serial number.It is registered by each teller's type of service history average service time, each teller's residue queuing time, client's waiting time, client and sequentially arranges teller and the sequence of customer service as scheduling factor, reduce customer's average latency, it avoids client's waiting time too long, promotes customer satisfaction.
Description
Technical field
The present invention relates to dispatching technique fields, more particularly to a kind of site custom queueing dispatching method and system.
Background technique
Current destination handle cabinet face transaction when, to client take be prerequisite variable strategy, teller is according to client's
Queue sequence is successively called out the numbers, but actually this strategy is not an optimal policy, for example, user handles simple business etc.
Also can be too long to the time, the workload of teller is on the one hand increased, on the other hand the experience effect of user can be made poor.
Summary of the invention
It is directed to the above problem, the present invention provides a kind of site custom queueing dispatching method and system, and it is flat to reduce client
The equal waiting time improves the satisfaction of client.
To achieve the goals above, the present invention provides the following technical scheme that
A kind of site custom queueing dispatching method, this method comprises:
Obtain client site register it is corresponding register sequence and service type information；
Determine that current each teller handles the history average service time of all kinds of business；
Based on the history average service time, the remaining queuing time of each teller is calculated；
It is right according to client's current waiting time, service type information, sequence of registering and the remaining queuing time of each teller
The client is scheduled, and determines the corresponding teller of the client and is lined up serial number.
Optionally, currently each teller handles the history average service times of all kinds of business for the determination, comprising:
According to current teller's shift report, the traffic handling time statistical data of each teller is obtained；
According to the business combing time statistical data, calculates each teller of acquisition and correspond to the corresponding industry of each type of service
The business processing time；
By the traffic handling time, it is determined as the corresponding history average service time of the teller.
Optionally, this method further include:
Obtain client's current waiting time；
Judge whether the client the current waiting time is greater than time threshold, if it is, the client is added to tune
Spend queue.
Optionally, this method further include:
According to existing customer waiting number, the scheduling queue is adjusted.
Optionally, this method further include:
It is counted according to client traffic type information, determines target service type；
Client corresponding to the target service type creates target dispatch queue；
Client in the target dispatch queue is realized using preset schedule method in the target dispatch queue
Client queue scheduling.
A kind of site custom queueing scheduling system, the system include:
Acquiring unit, for obtain client site register it is corresponding register sequence and service type information；
Determination unit, for determining that current each teller handles the history average service time of all kinds of business；
Computing unit calculates the remaining queuing time of each teller for being based on the history average service time；
Scheduling unit, for according to the surplus of client's current waiting time, service type information, sequence of registering and each teller
Remaining queuing time is scheduled the client, determines the corresponding teller of the client and is lined up serial number.
Optionally, the determination unit includes:
Data acquisition subelement, for obtaining the traffic handling time statistics of each teller according to current teller's shift report
Data；
Computation subunit, for according to the business combing time statistical data, each teller of calculating acquisition to correspond to each
The corresponding traffic handling time of type of service；
Time determines subelement, for being determined as the traffic handling time the corresponding history of the teller and averagely taking
It is engaged in the time.
Optionally, the system further include:
Time acquisition unit, for obtaining client's current waiting time；
Time judging unit, for judging whether the client the current waiting time is greater than time threshold, if it is, will
The client is added to scheduling queue.
Optionally, the system further include:
Adjustment unit, for being adjusted to the scheduling queue according to existing customer waiting number.
Optionally, the system further include:
Type determining units determine target service type for being counted according to client traffic type information；
Creating unit, for creating target dispatch queue to the corresponding client of the target service type；
Target dispatch unit, for being realized using preset schedule method to institute to the client in the target dispatch queue
State the queue scheduling of the client in target dispatch queue.
Compared to the prior art, the present invention provides a kind of site custom queueing dispatching method and systems, obtain client's net
Put corresponding sequence and the service type information of registering of registering；Determine that current each teller handles the history average service of all kinds of business
Time；Based on the history average service time, the remaining queuing time of each teller is calculated；When currently being waited according to client
Between, service type information, register sequence and each teller remaining queuing time, determine the corresponding teller of the client and queuing
Serial number.Pass through each teller's type of service history average service time, each teller's residue queuing time, client's waiting time, client
Sequence of registering arranges teller and the sequence of customer service as scheduling factor, reduces customer's average latency, avoids client
Waiting time is too long, promotes customer satisfaction.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
The embodiment of invention for those of ordinary skill in the art without creative efforts, can also basis
The attached drawing of offer obtains other attached drawings.
Fig. 1 is a kind of flow diagram of site custom queueing dispatching method provided in an embodiment of the present invention；
Fig. 2 is a kind of schematic diagram of site transaction processing system provided in an embodiment of the present invention；
Fig. 3 is the structural schematic diagram that system is dispatched in a kind of site custom queueing provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Term " first " and " second " in description and claims of this specification and above-mentioned attached drawing etc. are for area
Not different objects, rather than for describing specific sequence.Furthermore term " includes " and " having " and their any deformations,
It is intended to cover and non-exclusive includes.Such as it contains the process, method of a series of steps or units, system, product or sets
It is standby not to be set in listed step or unit, but may include the step of not listing or unit.
A kind of site custom queueing dispatching method is provided in embodiments of the present invention, referring to Fig. 1, this method comprises:
S101, obtain client site register it is corresponding register sequence and service type information.
It when client is registered by the registration machine that site provides, needs while selecting business type, that is, to be handled
The type of business, for example, may include the types of service such as depositing, withdrawing the money, opening an account, transferring accounts in banking system, in this way in client
When being registered by registration machine, not only generates current serial number information and register sequentially, while client also provides to site
Service type information.
S102, determine that current each teller handles the history average service time of all kinds of business.
It is corresponding, a kind of method of determining history average service time is additionally provided in another embodiment of the invention,
This method comprises:
According to current teller's shift report, the traffic handling time statistical data of each teller is obtained；
According to the business combing time statistical data, calculates each teller of acquisition and correspond to the corresponding industry of each type of service
The business processing time；
By the traffic handling time, it is determined as the corresponding history average service time of the teller.
According to current teller's shift report, the statistical time of the teller of same day work handled each business is transferred out
Data, such as same day teller on duty are A, B and C, then statistics obtains the average service that teller A handles the business of each type respectively
Time, the average time for such as handling transferred account service is 2 minutes, and the average time for handling business of opening an account is 3 minutes etc., is successively united
Meter obtains the average service time that teller A, B and C handle each business, by the historical time work thus according to previous processing business
To refer to, so being denoted as history average service time.
S103, it is based on the history average service time, calculates the remaining queuing time of each teller.
It is obtaining outside history average service time, is calculating the remaining queuing time of current each teller, such as current cabinet
The business of member's A processing is transferred account service, and history average handling time is 2 minutes, processed 1 minute at present, then remaining to be lined up
Time is 1 minute, corresponding, calculates the remaining queuing time of each teller, can be first by urgency traffic in this way in scheduling
At corresponding customer schedule to the shorter teller of remaining queuing time.
S104, when being lined up according to client's current waiting time, service type information, sequence of registering and each teller remaining
Between, the client is scheduled, the corresponding teller of the client is determined and is lined up serial number.
It is timing that client opens after registration machine is registered, to determine that the waiting time of user, only waiting time are more than
Corresponding scheduling could be carried out to the client after certain threshold value, avoid the occurrence of after client just registers with regard to directly carrying out industry
Business is handled, and bring other users are discontented with.After client meets threshold value at the waiting time, the class of transacting business is wanted according to client
Type, sequence of registering the client is scheduled with the remaining queuing time of each teller so that it is determined that the corresponding teller of client and
It is lined up serial number.
The sequence that will register also as one of scheduling factor is gone out between the client in order to avoid processing identical services
The problem of existing sequence error, for example, client's first and client's second handle same business, and the waiting time of client's first and client's second
When being more than threshold value, then the sequence of registering according to client's first and client's second at registration machine is needed to be scheduled, if client's first
Register sequence before the sequence of registering of client's second, then preferentially by client's first be arranged at the shortest teller of remaining queuing time into
Row business handling.
The present invention provides a kind of site custom queueing dispatching method, obtain client site register it is corresponding register sequence and
Service type information；Determine that current each teller handles the history average service time of all kinds of business；It is average based on the history
Service time calculates the remaining queuing time of each teller；According to client's current waiting time, service type information, register it is suitable
The remaining queuing time of sequence and each teller determines the corresponding teller of the client and is lined up serial number.Pass through each teller's service class
Type history average service time, each teller's residue queuing time, client's waiting time, client register sequence as scheduling factor
Teller and the sequence for arranging customer service, reduce customer's average latency, avoid client's waiting time too long, and it is full to promote customer
Meaning degree.
A kind of method that scheduling queue generates is additionally provided in another embodiment of the invention, comprising:
Obtain client's current waiting time；
Judge whether the client the current waiting time is greater than time threshold, if it is, the client is added to tune
Spend queue.
The embodiment of the present invention realizes the queue scheduling to the client in the queue by creation scheduling queue, but at this
Client in scheduling queue needs to meet some requirements, i.e. the current waiting time of the client needs to be more than waiting time threshold
Value just will use dispatching method provided in an embodiment of the present invention and be scheduled to it only when client meets the condition.In this way may be used
To reduce the waiting time of user, the discontented of other users will not be caused.
A kind of scheduling queue method of adjustment is further comprised in another embodiment of the invention, this method comprises:
According to existing customer waiting number, the scheduling queue is adjusted.
When the customer quantity that current latency services are handled reaches certain threshold value, the client in scheduling queue can be adjusted
It is whole, to guarantee the experience effect of each client.Specific adjustment mode includes but is not limited to following mode:
For the type of client's transacting business in scheduling queue, business auxiliary is carried out to client and is handled, it can notice
It includes which that site office manager's existing customer, which waits the main business type handled, carries out human assistance by office manager and does
Reason is handled with helping those that can be no longer waiting for teller by the user that Self-Service machine carries out business handling.For example, for
The elderly and which type of service that is not belonging to self-service machine device and can handle has, it will usually select teller to handle and such as withdraw the money
At this moment business can inform that it can be handled by Self-Service machine, avoid its mistake by the office manager of site
It is prolonged to wait, client to be lined up in scheduling user can also be reduced.
Same type of client can also be given priority in arranging for being good at handling at the teller of the business according to type of service,
The business handling time can be shortened in this way, improve the working efficiency of teller, reduce the waiting time of user.
It is corresponding, a kind of method of processing target scheduling queue, the party are additionally provided in another embodiment of the invention
Method includes:
It is counted according to client traffic type information, determines target service type；
Client corresponding to the target service type creates target dispatch queue；
Client in the target dispatch queue is realized using preset schedule method in the target dispatch queue
Client queue scheduling.
According to the current type of service for waiting client, is counted, can determine the corresponding client's number of each type of service
Amount, it is assumed that it is current to wait the quantity that processing business type is the client of A most, a scheduling queue can be individually determined,
It is then based on the treatment effeciency that current teller handles this business, everywhere by client's priority scheduling of the scheduling queue to the teller
Reason.It may be the operating pressure for the waiting time and teller for alleviating user, then individually opened up a teller window, be somebody's turn to do
The processing of business.It is scheduled after target dispatch queue has been determined based on preset schedule mode, the preset schedule mode not office
It is limited to the method for calling that the example above illustrates, can also arranges to be determined according to the teller of current destination.
It is corresponding, it include: to register in site using custom queueing dispatching method in site provided in an embodiment of the present invention
Machine, dispatch server and teller front end.
Specifically, referring to fig. 2, registration machine 201 is used to provide information of registering to client, and prompts client while registering
Select type of service.
Dispatch server 202, for being lined up according to each teller's type of service history average service time, each teller's residue
Time, client's waiting time, the client factors such as sequence of registering come teller and the sequence of service arranged to client.
Teller front end 203 is the scheduling information that teller is used to receive dispatch server, completes the service to client.
A kind of site custom queueing scheduling system is additionally provided in an embodiment of the present invention, referring to Fig. 3, the system packet
It includes:
Acquiring unit 301, for obtain client site register it is corresponding register sequence and service type information；
Determination unit 302, for determining that current each teller handles the history average service time of all kinds of business；
Computing unit 303 calculates the remaining queuing time of each teller for being based on the history average service time；
Scheduling unit 304, for being arranged according to the residue of client's current waiting time, service type information system and each teller
Team's time, the client is scheduled, determines the corresponding teller of the client and is lined up serial number.
On the basis of the above embodiments, the determination unit includes:
Data acquisition subelement, for obtaining the traffic handling time statistics of each teller according to current teller's shift report
Data；
Computation subunit, for according to the business combing time statistical data, each teller of calculating acquisition to correspond to each
The corresponding traffic handling time of type of service；
Time determines subelement, for being determined as the traffic handling time the corresponding history of the teller and averagely taking
It is engaged in the time.
On the basis of the above embodiments, the system further include:
Time acquisition unit, for obtaining client's current waiting time；
Time judging unit, for judging whether the client the current waiting time is greater than time threshold, if it is, will
The client is added to scheduling queue.
On the basis of the above embodiments, the system further include:
Adjustment unit, for being adjusted to the scheduling queue according to existing customer waiting number.
On the basis of the above embodiments, the system further include:
Type determining units determine target service type for being counted according to client traffic type information；
Creating unit, for creating target dispatch queue to the corresponding client of the target service type；
Target dispatch unit, for being realized using preset schedule method to institute to the client in the target dispatch queue
State the queue scheduling of the client in target dispatch queue.
The present invention provides a kind of site custom queueings to dispatch system, and acquiring unit obtains client site and registers corresponding extension
Number sequence and service type information；When determining that current each teller handles the history average service of all kinds of business in determining units
Between；Computing unit is based on the history average service time, calculates the remaining queuing time of each teller；Scheduling unit is according to visitor
Family current waiting time, service type information, sequence of registering and the remaining queuing time of each teller, determine that the client is corresponding
Teller and be lined up serial number.Pass through each teller's type of service history average service time, each teller's residue queuing time, client etc.
It registers to time, client and sequentially arranges teller and the sequence of customer service as scheduling factor, when reducing customer's average waiting
Between, it avoids client's waiting time too long, promotes customer satisfaction.
Each embodiment in this specification is described in a progressive manner, the highlights of each of the examples are with other
The difference of embodiment, the same or similar parts in each embodiment may refer to each other.For device disclosed in embodiment
For, since it is corresponded to the methods disclosed in the examples, so being described relatively simple, related place is said referring to method part
It is bright.
The foregoing description of the disclosed embodiments enables those skilled in the art to implement or use the present invention.
Various modifications to these embodiments will be readily apparent to those skilled in the art, as defined herein
General Principle can be realized in other embodiments without departing from the spirit or scope of the present invention.Therefore, of the invention
It is not intended to be limited to the embodiments shown herein, and is to fit to and the principles and novel features disclosed herein phase one
The widest scope of cause.
Claims (10)
1. a kind of site custom queueing dispatching method, which is characterized in that this method comprises:
Obtain client site register it is corresponding register sequence and service type information；
Determine that current each teller handles the history average service time of all kinds of business；
Based on the history average service time, the remaining queuing time of each teller is calculated；
According to client's current waiting time, service type information, sequence of registering and the remaining queuing time of each teller, to described
Client is scheduled, and determines the corresponding teller of the client and is lined up serial number.
2. the method according to claim 1, wherein currently each teller handles going through for all kinds of business for the determination
History average service time, comprising:
According to current teller's shift report, the traffic handling time statistical data of each teller is obtained；
According to the business combing time statistical data, calculates each teller of acquisition and correspond at the corresponding business of each type of service
Manage the time；
By the traffic handling time, it is determined as the corresponding history average service time of the teller.
3. according to the method described in claim 2, it is characterized in that, this method further include:
Obtain client's current waiting time；
Judge whether the client the current waiting time is greater than time threshold, if it is, the client is added to scheduling team
Column.
4. according to the method described in claim 3, it is characterized in that, this method further include:
According to existing customer waiting number, the scheduling queue is adjusted.
5. according to the method described in claim 4, it is characterized in that, this method further include:
It is counted according to client traffic type information, determines target service type；
Client corresponding to the target service type creates target dispatch queue；
Client in the target dispatch queue is realized using preset schedule method to the visitor in the target dispatch queue
The queue scheduling at family.
6. system is dispatched in a kind of site custom queueing, which is characterized in that the system includes:
Acquiring unit, for obtain client site register it is corresponding register sequence and service type information；
Determination unit, for determining that current each teller handles the history average service time of all kinds of business；
Computing unit calculates the remaining queuing time of each teller for being based on the history average service time；
Scheduling unit, for the remaining queuing time according to client's current waiting time, service type information system and each teller,
The client is scheduled, determine the corresponding teller of the client and is lined up serial number.
7. system according to claim 6, which is characterized in that the determination unit includes:
Data acquisition subelement, for obtaining the traffic handling time statistical data of each teller according to current teller's shift report；
Computation subunit, for calculating each teller of acquisition and corresponding to each business according to the business combing time statistical data
The corresponding traffic handling time of type；
Time determines subelement, when for by the traffic handling time, being determined as the corresponding history average service of the teller
Between.
8. system according to claim 7, which is characterized in that the system further include:
Time acquisition unit, for obtaining client's current waiting time；
Time judging unit, for judging whether the client the current waiting time is greater than time threshold, if it is, will be described
Client is added to scheduling queue.
9. system according to claim 7, which is characterized in that the system further include:
Adjustment unit, for being adjusted to the scheduling queue according to existing customer waiting number.
10. system according to claim 9, which is characterized in that the system further include:
Type determining units determine target service type for being counted according to client traffic type information；
Creating unit, for creating target dispatch queue to the corresponding client of the target service type；
Target dispatch unit, for being realized using preset schedule method to the mesh to the client in the target dispatch queue
Mark the queue scheduling of the client in scheduling queue.
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| CN113096295A (en) * | 2021-04-06 | 2021-07-09 | 中国工商银行股份有限公司 | Numbering method, numbering device, electronic equipment and computer readable storage medium |
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