CN108596792A - Improve the device of Customer Experience - Google Patents
Improve the device of Customer Experience Download PDFInfo
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- CN108596792A CN108596792A CN201810438835.3A CN201810438835A CN108596792A CN 108596792 A CN108596792 A CN 108596792A CN 201810438835 A CN201810438835 A CN 201810438835A CN 108596792 A CN108596792 A CN 108596792A
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- 238000012544 monitoring process Methods 0.000 claims abstract description 22
- 238000004891 communication Methods 0.000 claims abstract description 15
- 238000012806 monitoring device Methods 0.000 claims abstract description 10
- 230000005540 biological transmission Effects 0.000 claims abstract description 6
- 238000003384 imaging method Methods 0.000 claims abstract description 3
- 235000012054 meals Nutrition 0.000 claims description 43
- 235000021170 buffet Nutrition 0.000 claims description 40
- 235000013305 food Nutrition 0.000 claims description 37
- 238000012545 processing Methods 0.000 claims description 22
- 230000033001 locomotion Effects 0.000 claims description 13
- 210000000707 wrist Anatomy 0.000 claims description 9
- 238000001514 detection method Methods 0.000 claims description 6
- 230000036651 mood Effects 0.000 claims description 5
- 238000007405 data analysis Methods 0.000 claims description 4
- 230000000694 effects Effects 0.000 claims description 4
- QVGXLLKOCUKJST-UHFFFAOYSA-N atomic oxygen Chemical compound [O] QVGXLLKOCUKJST-UHFFFAOYSA-N 0.000 claims description 3
- 239000008280 blood Substances 0.000 claims description 3
- 210000004369 blood Anatomy 0.000 claims description 3
- 230000036772 blood pressure Effects 0.000 claims description 3
- 210000004556 brain Anatomy 0.000 claims description 3
- 230000005611 electricity Effects 0.000 claims description 3
- 230000002996 emotional effect Effects 0.000 claims description 3
- 230000007613 environmental effect Effects 0.000 claims description 3
- 229910052760 oxygen Inorganic materials 0.000 claims description 3
- 239000001301 oxygen Substances 0.000 claims description 3
- 230000035479 physiological effects, processes and functions Effects 0.000 claims description 3
- 230000029058 respiratory gaseous exchange Effects 0.000 claims description 3
- 230000001133 acceleration Effects 0.000 claims description 2
- 238000004458 analytical method Methods 0.000 claims description 2
- 238000007689 inspection Methods 0.000 claims 1
- 238000005259 measurement Methods 0.000 claims 1
- 238000005516 engineering process Methods 0.000 description 4
- 238000000034 method Methods 0.000 description 3
- 238000012360 testing method Methods 0.000 description 3
- 208000019901 Anxiety disease Diseases 0.000 description 2
- 230000036506 anxiety Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 241001269238 Data Species 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 235000013399 edible fruits Nutrition 0.000 description 1
- 230000002349 favourable effect Effects 0.000 description 1
- 230000004927 fusion Effects 0.000 description 1
- 230000000291 postprandial effect Effects 0.000 description 1
- 238000011160 research Methods 0.000 description 1
- 229940036051 sojourn Drugs 0.000 description 1
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
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- Business, Economics & Management (AREA)
- Tourism & Hospitality (AREA)
- Engineering & Computer Science (AREA)
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- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Strategic Management (AREA)
- Marketing (AREA)
- General Business, Economics & Management (AREA)
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- Medical Treatment And Welfare Office Work (AREA)
Abstract
The present invention relates to a kind of devices improving Customer Experience, including：Monitoring system comprising camera unit is configured as tracking the people moved in the region around the self-service region based on the image information of the imaging device offer by the areas captured image around the self-service region；Further comprise PC, the image for capturing camera unit is stored and analyzed；Management office monitoring device, the various data for receiving monitoring system transmission, is monitored in real time；Wearable device carries out data acquisition for being worn on customer and employee to customer and employee；Communication system, the various data for receiving monitoring system and wearable device transmission, and the data are uploaded in management office monitoring device and Cloud Server；Cloud Server is analysed and compared for the data to commercial undertaking, is generated statistical result and is sent to management office monitoring device.Experience of having dinner can be optimized through the invention, improve customer satisfaction.
Description
Technical field
The present invention relates to a kind of devices improving Customer Experience, for executing to the processing Customer Experience in commercial undertaking
And improve user experience.
Background technology
With the dining room of commercial undertaking's casual restaurant, supermarket, convenience store retail shop etc. in customer's body
Testing processing, relatively the prior art includes：It is detected by the image information obtained using video camera in supermarket or convenience store
It has accessed the customer of commodity display shelf or has detected that customer passes in and out the various regions in shop and obtains customer at each
Residence time in region.
Some dining rooms of such as casual restaurant have self-service region, wherein provide for self-service food product.If certainly
The selection of the food product provided at region is helped not meet the preference of customer or the desired food product of customer is finished, then customer may abandon
At the buffet meal of selection and pickup food product, and does not pick up food product and return to his/her desk.Moreover, equally when self-service
Region it is crowded customer when, customer may abandon pick-up.
Therefore, when customer abandons completing buffet meal, it can be assumed that there are one in the operation of the self-aid system in dining room
A little problems.Therefore, by detecting to abandon the customer of completion buffet meal and study so that they abandon completing buffet meal
The reason of, it is possible to actually make complain before understand cause the complaint from customer in the problems in dining room, and
By taking steps to handle the problem in dining room, it is possible to avoid the complaint from customer, and improve Customer Satisfaction
Degree.
In the conventional technology, behavior of the customer in retail shop is potentially based on to obtain instruction customer for being provided
The information of the interest level of article etc..Moreover, by combining such information with the sales information provided by POS system,
Information useful in promotion may be obtained.However, the traditional technology do not provide buffet meal for handling customer, particularly
Means for the people for detecting to abandon completion buffet meal, and therefore, it is desirable to user can be allowed to be readily understood by close to certainly
It helps region but is to give up the technology for going out present condition for the people for completing buffet meal.
Invention content
The present invention is used as solving the above problem in the prior art, and the main object of the present invention is to provide one kind
Cafeteria is a kind of to improve the device of Customer Experience, system and method, they are configured as user is allowed to be readily understood by close
Self-service region but the state for being to give up appearance of the completion from the people of the buffet meal of self-service regional choice and pickup article.And draw
Leading these users and making more favorable selection or restaurant operation personnel can quickly be handled according to prompt, to eliminate Gu
The misgivings of visitor.
To achieve the goals above, the present invention provides it is a kind of improve Customer Experience device, for execute to carrying
The processing of the buffet meal of the customer in the commercial undertaking for self-service article from self-service regional choice and pickup article has been supplied,
Described device includes：
Monitoring system comprising camera unit is configured as based on by the areas captured figure around the self-service region
Image information that the imaging device of picture provides tracks the people moved in the region around the self-service region；
The monitoring system, further comprises PC, and the image for capturing camera unit is stored and analyzed；
Management office monitoring device, the various data for receiving monitoring system transmission, is monitored in real time；
Wearable device carries out data acquisition for being worn on customer and employee to customer and employee；
Communication system, the various data for receiving monitoring system and wearable device transmission, and the data are uploaded
Into management office monitoring device and Cloud Server；
Cloud Server is analysed and compared for the data to commercial undertaking, is generated statistical result and is sent to management office
Room monitoring device.
Further, the commercial undertaking is cafeteria or self-service supermarket.
Further, the wearable device includes a variety of microsensors, these microsensors include but not limited to：
Physiological signal sensor has：Temperature, electrocardiogram, blood oxygen, blood pressure；Brain electricity, respiration transducer；Motion sensor has：Gyroscope adds
Velocity sensor；Motion sensor and measuring device also have：Measure the stretch sensor of joint motions, the video camera of monitoring movement
Device；Environmental sensor has：Microphone, light, temperature, biochemistry, the global positioning system for measuring position；Psychological sensor has：Skin
Skin conductance, microphone；The sense node of microsensor collects important physiology, activity, environment and psychological signal.
Further, the wearable device, the wearable device section is worn on restaurant employee, or is worn on
With customer；Wearable device terminal is that wrist wearable device terminal or clamp type wearable device terminal, wrist are wearable
Device end is worn on human body wrist position, and clamp type wearable device terminal is for being clipped in collar position or hem position.
Further, the wearable device further includes communication module, can make customer and restaurant employee or restaurant employee
Between or restaurant employee and manager between communicate.
Further, the detection information of the Cloud Server analysis camera unit, analyzes pick-up path and the pick-up of customer
Situation picks and places degree so that it is determined that whether customer's abandons buffet meal according to residence time and track route and food product.
Further, the emotional state for the customer that the Cloud Server is detected yet further still according to wearable device, which determines, to be cared for
Whether visitor pleases oneself to eating surroundings or food product status.
Further, the tableware for holding food product includes bluetooth module or RF tag, and the communication apparatus reception holds meal
The data for picking and placeing state of the tableware of product.
Further, the wearable device is additionally operable to the service speed of monitoring restaurant employee, while to the body of employee
Health data is handled, the working efficiency of real-time guarantees employee；Its employee's data acquired includes at least：The positional number of employee
According to；The physiological data of employee；The work data of employee.
Further, Cloud Server carries out big data analysis, is monitored to peak period data, and statistics peak period cares for
Object tests the case where mood declines, and also carries out historical data comparison, by historical data, is carried out in advance to dining room manager pre-
It is alert, supervision intervention and work adjustment are carried out in time in rush hour section.
The present invention can detect the pick-up state of cafeteria customer, and whether judgement customer is satisfied with self-service food product, and
It to eating surroundings, is lined up whether situation is satisfied with, while improving the working efficiency of restaurant employee.Optimize the body of having dinner of cafeteria
It tests.
Description of the drawings
Now, the various aspects below with reference to attached drawing for the preferred embodiment of the present invention describe the present invention, in attached drawing
In：
Fig. 1 is the integrally-built figure for showing processing system according to an embodiment of the invention；
Fig. 2 is the exemplary plan view for the interior layout for showing dining room and its installs the schematic diagram of video camera；
Fig. 3 is the definition graph of the image for the photographic device capture for showing the image by being provided to capture self-service region；
Specific implementation mode
Now with detailed reference to the embodiment of the present invention, their example is shown in the accompanying drawings, wherein identical reference
Numerals indicate identical element.In this regard, the embodiment of the present invention can have different forms, and should not be by
It is considered limited to description given here.Therefore, these embodiments are described below with reference to attached drawing only for illustrating the present invention's
Various aspects.
In the following, refer to the attached drawing to be made to the explanation of exemplary embodiment of the present invention.
Fig. 1 is the integrally-built figure for showing the system according to the present embodiment.The system is designed for for example chain
Casual restaurant, and include setting monitoring system at each in multiple chain restaurants, the monitoring system includes camera shooting
Device, for further including communication system in the dining room by the monitoring device of the camera shooting content uploading in dining room to management office
System is used between employee, and the manager of employee and management office communicates, and the communication system is additionally operable to receive in dining room
The data-signal that other communication apparatus are sent.The Cloud Server is stored and is located for the data all to dining room inside
Reason carries out Customer Experience processing by way of big data processing.
In each dining room, photographic device, camera recording device, PC, POS work station and printer are together with being connected to
LAN (LAN) with Internet Protocol (IP) network connection.PC and POS work stations have respective display connected to it single
Member.In management office, PC and POS server are connected to LAN to be connect with IP network.PC and POS server has and it
The respective display unit of connection.
The photographic device can be used for monitoring inside dining room.Photographic device is arranged on the appropriate position in dining room, with
Capture the image of each region in dining room.The PC being arranged at dining room and the PC being arranged at management office can be shown
By the realtime graphic of each region in dining room of photographic device capture, and this allows at dining room or management office
User checks the situation in dining room.
The communication device being arranged at dining room can be such that the employee in dining room communicates wirelessly, and can also management be made to handle official business
The manager of room carries out communication exchange with employee.Meanwhile the communication device can receive the data information of wearable device upload.
The wearable device, the wearable device section is worn on restaurant employee, or is worn on customer；
Wearable device terminal can be wrist wearable device terminal or clamp type wearable device terminal, and wrist wearable device is whole
End is worn on human body wrist position, and clamp type wearable device terminal is for being clipped in collar position or hem position.It is described to wear
It includes a variety of microsensors to wear equipment, these microsensors include but not limited to：Physiological signal sensor has：Temperature, the heart
Electrograph, blood oxygen, blood pressure etc.；The sensors such as brain electricity, breathing.Motion sensor has：Gyroscope, acceleration transducer etc.；Movement passes
Sensor and measuring device also have：Measure the stretch sensor of joint motions, the camera system etc. of monitoring movement.Environmental sensor
Have：Microphone, light, temperature, biochemistry, the global positioning system etc. for measuring position；Psychological sensor has：Skin conductivity, microphone
Deng.The sense node of microsensor collects important physiology, activity, environment and psychological signal, after being pre-processed, by into one
Step processing, fusion, classification, storage.And these data are sent to Cloud Server.
Fig. 2 is the exemplary plan view for the interior layout for showing dining room.The dining room includes customer clear area, and Hou Chuqu takes
Meal area, settles accounts area, dining area.Video camera wherein is installed to capture the real-time status of customer in specific position.
Fig. 3 is shown by being provided to capture the explanation in the image of the photographic device capture of the image in buffet meal region
Figure.The image of the customer and office worker that are moved in photographic device capture buffet meal region.In the region, in respective independent appearance
The mode of food product is supplied in device to provide a variety of food products, and customer is from buffet meal regional choice and in themselves disk
Place desired food product.
The Cloud Server collects all types of data acquired in dining room, includes the data of photographic device acquisition, execute
Processing in dining room, particularly to the Customer Experience in the present embodiment near buffet meal area.Further execute in dining room
Specific region in the state of article arranged, particularly to including food product in the present embodiment and being put at buffet meal area
Container state processing.
Next, by making by the explanation of the Customer Experience processing processing executed in Cloud Server.At the Customer Experience
In reason processing, the processing to the Customer Experience near buffet meal area is executed.Specifically, in the present embodiment, obtain with
The people for abandoning completing selecting and picking up from buffet meal area the buffet meal of food product, i.e., close to buffet meal area to pick up self-service
At pick-up area provide food product but leave buffet meal area without pick up food product people (such people will referred to below as
Abandoner) relevant abandoner's detection information.
As with the above described, it at buffet meal area, is provided in a manner of supplying food product in respective autonomous container
Food product, also, customer selects from buffet meal area and in the upper desired food product of placement such as themselves disk.When in buffet meal
When the selection of the food product provided at area is unsatisfactory for the preference of customer or when the desired food product of customer has run out, customer may
Abandon completing selecting and picking up from buffet meal area the buffet meal of food product.Moreover, equally when the region before buffet meal area
When crowded customer, cause customer's queuing time long, customer may abandon completing buffet meal.It is handled in Customer Experience processing
In, detect the such abandoner for abandoning completing buffet meal.
When customer complete buffet meal when, desk of the customer from region of eating close to buffet meal area, and from
After food product is picked up in buffet meal area, desk is returned to together with food product.And when customer abandons completing buffet meal, Gu Kecong
The desk in dining region is close to buffet meal area but does not pick up food product from buffet meal area and returns to desk.According to Sojourn times
Between and track route come so that it is determined that whether customer's abandons buffet meal.
The wearable device worn by customer can monitor customer and whether there is anxiety, while pass through this in real time
It is to be reminded that wearable device can send out what it was ordered etc. to customer, it is contemplated that the information such as deadline of food product, to alleviate use
The complaint mood at family.For example, when detecting that the anxiety of customer has significantly improved by wearable device, communication apparatus
The data are uploaded to management office, the PC of management office can send out instruction in time by processing, and control employee accelerates behaviour
Make progress to reduce the stand-by period of customer.
As with the above described, once detecting close to self-service region but being to give up the people (abandoner) of completion buffet meal,
Cloud Server can handle all related datas and be exported and be tied with the relevant processing of the state of the appearance of abandoner
Fruit, and therefore, the user of such as manager of commercial undertaking (dining room) can be readily understood by the state of the appearance of abandoner.This
Research is made it possible to so that customer abandons completing the cause of buffet meal, and understands and can lead before actually making complaint
Cause the complaint from customer in the problems in commercial undertaking.It is possible that the complaint from customer is avoided, and it is full to improve customer
Meaning degree.
It goes forward side by side with the relevant information of present condition that goes out of the abandoner in each predetermined amount of time moreover, Cloud Server is generated
Row display.Therefore so that the user of the manager of such as commercial undertaking can understand the abandoner's of each predetermined amount of time
Go out the number of the detection of present condition, especially abandoner.User can identify that the quantity of the wherein detection of abandoner is high as a result,
Time slot, and study the cause for causing customer to abandon completing buffet meal.
In which case it is preferable that Cloud Server is configured at least execute the people in Customer Experience processing processing
The detection process of tracking processing or the food product interested in article condition processing processing.In such a configuration, it such as images
Device takes most customers and tends to pick up certain class food product, or detects that customer is bright with regard to postprandial mood by wearable device
It is aobvious to improve, then illustrate that the customer has dinner experience preferably, Cloud Server can handle the meal list of the customer at this time, to determine whether to deposit
In very popular food product.
In addition, the wearable device is additionally operable to the service speed of monitoring restaurant employee, while to the health of employee
Data are handled, the working efficiency of real-time guarantees employee.Its employee's data that can be acquired includes at least：The positional number of employee
According to；The physiological data of employee；The work data of employee.
In another embodiment of the present invention, the tableware for holding food product includes bluetooth module or RF tag, institute
The data for picking and placeing state that communication apparatus receives the tableware for holding specific food product are stated, fancy grade of the customer to food product is understood.
In cafeteria, the motion frequency of customer is monitored by monitoring system, be lined up situation and food product picks and places shape
State, the monitoring device that these data are uploaded to management office monitors in real time, while data are uploaded to Cloud Server
Carry out big data analysis.Further, by giving customer and employee to wear wearable device, the emotional state of customer is monitored in real time
And the working condition of employee further increases user experience and restaurant operation effect to effectively optimize restaurant operation flow
Rate.
Cloud Server can receive above-mentioned all data, and carry out big data analysis, for example, to peak period data into
The case where row monitoring, statistics peak period Customer Experience mood declines.Historical data comparison can also be carried out, history number is passed through
According to, in advance to dining room manager carry out early warning, special time period in time carry out supervision intervention and work adjustment.
Although the embodiment disclosed by the application is as above, the content only for ease of understanding the application and use
Embodiment is not limited to the application, such as the concrete implementation method in embodiment of the present invention.Belonging to any the application
Technical staff in field, under the premise of not departing from the spirit and scope disclosed by the application, can implementation form and
Any modification and variation, but the scope of patent protection of the application are carried out in details, it still must be with appended claims institute circle
Subject to fixed range.
The above is the preferred embodiment of the present invention, it is noted that for those skilled in the art
For, without departing from the principles of the present invention, it can also make several improvements and retouch, these improvements and modifications
It should be regarded as protection scope of the present invention.
Claims (10)
1. it is a kind of improve Customer Experience device, for executes in providing for the commercial undertaking of self-service article from oneself
It helps regional choice and picks up the processing of the buffet meal of the customer of article, described device includes：
Monitoring system comprising camera unit is configured as based on by the areas captured image around the self-service region
The image information that imaging device provides tracks the people moved in the region around the self-service region；
The monitoring system, further comprises PC, and the image for capturing camera unit is stored and analyzed；
Management office monitoring device, the various data for receiving monitoring system transmission, is monitored in real time；
Wearable device carries out data acquisition for being worn on customer and employee to customer and employee；
Communication system, the various data for receiving monitoring system and wearable device transmission, and the data are uploaded to pipe
It manages in office's monitoring device and Cloud Server；
Cloud Server is analysed and compared for the data to commercial undertaking, is generated statistical result and is sent to management office prison
Control equipment.
2. it is according to claim 1 it is a kind of improve Customer Experience device, wherein the commercial undertaking be cafeteria or
Self-service supermarket.
3. a kind of device improving Customer Experience according to claim 2, wherein the wearable device includes a variety of micro-
Type sensor, these microsensors include but not limited to：Physiological signal sensor has：Temperature, electrocardiogram, blood oxygen, blood pressure；Brain
Electricity, respiration transducer；Motion sensor has：Gyroscope, acceleration transducer；Motion sensor and measuring device also have：It measures
The stretch sensor of joint motions, the camera system of monitoring movement；Environmental sensor has：Microphone, light, temperature, biochemistry, survey
Measure the global positioning system of position；Psychological sensor has：Skin conductivity, microphone；The sense node of microsensor collects weight
Physiology, activity, environment and the psychological signal wanted.
4. a kind of device of raising Customer Experience according to any one in claim 2 to 3, wherein described to wear
Equipment is worn, the wearable device section is worn on restaurant employee, or is worn on customer；Wearable device terminal is
Wrist wearable device terminal or clamp type wearable device terminal, wrist wearable device terminal are worn on human body wrist portion
Position, clamp type wearable device terminal is for being clipped in collar position or hem position.
5. a kind of device improving Customer Experience according to claim 4, further comprises：The wearable device also wraps
Communication module is included, can make to lead between customer and restaurant employee or restaurant employee or between restaurant employee and manager
News.
6. a kind of device improving Customer Experience according to claim 1, the inspection of the Cloud Server analysis camera unit
Measurement information analyzes pick-up path and the pick-up situation of customer, and degree is picked and placeed according to residence time and track route and food product
So that it is determined that whether customer's abandons buffet meal.
7. a kind of device improving Customer Experience according to claim 6, the Cloud Server is yet further still according to can wear
The emotional state for wearing the customer of equipment detection determines whether customer pleases oneself to eating surroundings or food product status.
8. it is according to claim 5 it is a kind of improve Customer Experience device, hold food product tableware include bluetooth module or
RF tag, the communication apparatus receive the data for picking and placeing state for the tableware for holding food product.
9. a kind of device improving Customer Experience according to claim 5, the wearable device are additionally operable to monitoring dining room
The service speed of employee, while the health data of employee are handled, the working efficiency of real-time guarantees employee；It is acquired
Employee's data include at least：The position data of employee；The physiological data of employee；The work data of employee.
10. a kind of device improving Customer Experience according to claim 5, Cloud Server carries out big data analysis, to height
The case where peak period data is monitored, and statistics peak period Customer Experience mood declines, also carries out historical data comparison, passes through
Historical data carries out early warning to dining room manager in advance, and supervision intervention and work adjustment are carried out in time in rush hour section.
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|---|---|---|---|
| CN201810438835.3A CN108596792A (en) | 2018-05-09 | 2018-05-09 | Improve the device of Customer Experience |
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|---|---|---|---|
| CN201810438835.3A CN108596792A (en) | 2018-05-09 | 2018-05-09 | Improve the device of Customer Experience |
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| CN109686447B (en) * | 2019-01-28 | 2021-09-14 | 远光软件股份有限公司 | Staff state monitoring system based on artificial intelligence |
| CN110490382A (en) * | 2019-08-19 | 2019-11-22 | 福建工程学院 | A kind of queuing optimization method, device and storage medium based on checkout mode |
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Application publication date: 20180928 |