CN110443716A - Claims Resolution method, apparatus, computer equipment and storage medium - Google Patents
Claims Resolution method, apparatus, computer equipment and storage medium Download PDFInfo
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Abstract
The invention discloses a kind of Claims Resolution method, apparatus, computer equipment and storage mediums, are related to pedestal O&M technical field.The Claims Resolution method includes: the Claims Resolution docking mode selection instruction inputted according to user, determines the Claims Resolution docking mode of user's selection, wherein Claims Resolution docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking mode and interactive Claims Resolution docking mode；Obtain the instruction of reporting a case to the security authorities of user's input；According to instruction of reporting a case to the security authorities, the Claims Resolution material that user fills in and uploads is received by front end page；Claims Resolution material is sent to Claims Resolution check system and carries out information checking, obtains information checking result；According to Claims Resolution docking mode and information checking as a result, settling a claim into property insurance Claims Resolution process corresponding to Claims Resolution docking mode.It can be improved the treatment effeciency of property insurance Claims Resolution using the Claims Resolution method.
Description
[technical field]
The present invention relates to pedestal O&M technical field more particularly to a kind of Claims Resolution method, apparatus, computer equipment and storage
Medium.
[background technique]
Property insurance Claims Resolution is the abbreviation of property insurance reparation processing, is that the claims settling agent of the insurer or commission is accepting insurance
Insurance subject insurance risk occurs, user lodges claims after requirement, the regulation according to contract of property insurance in relation to clause, to incident
A series of behaviors verified through investigation and compensated that the property loss or personal injury received are carried out.Currently, property insurance is managed
The efficiency paid in process flow is too low, is unable to satisfy the demand that user quickly carries out Claims Resolution compensation, and user is frequently necessary to ask for leave
It specially goes to handle Claims Resolution compensation item.
[summary of the invention]
In view of this, being used the embodiment of the invention provides a kind of Claims Resolution method, apparatus, computer equipment and storage medium
Treatment effeciency to solve the problems, such as current property insurance Claims Resolution is low.
In a first aspect, the embodiment of the invention provides a kind of Claims Resolution methods, comprising:
According to the Claims Resolution docking mode selection instruction that user inputs, the Claims Resolution docking mode of user's selection is determined, wherein institute
Stating Claims Resolution docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking mode and interactive Claims Resolution docking mode；
Obtain the instruction of reporting a case to the security authorities of user's input；
According to the instruction of reporting a case to the security authorities, the Claims Resolution material that user fills in and uploads is received by front end page；
The Claims Resolution material is sent to Claims Resolution check system and carries out information checking, obtains information checking result；
According to the Claims Resolution docking mode and the information checking as a result, into corresponding to the Claims Resolution docking mode
Property insurance Claims Resolution process is settled a claim, wherein if the Claims Resolution docking mode is the full-automatic Claims Resolution docking mode, and institute
Stating information checking result is to pass through, it is determined that success of reporting a case to the security authorities, and paid into payment flow.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, it is described to enter branch
Process is paid to be paid, comprising:
Obtain the identity verifying information of user's input；
Proof of identity is carried out according to the identity verifying information, obtains proof of identity result；
If the proof of identity result is not pass through, user is reminded to re-type identity verifying information；
If the proof of identity result is to pass through, pays and compensate the amount of money and carry out operation of winding up the case.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, it is described according to institute
Claims Resolution docking mode and the information checking are stated as a result, flowing into settling a claim with property insurance corresponding to the Claims Resolution docking mode
Cheng Jinhang Claims Resolution, comprising:
If the Claims Resolution docking mode is the interactive docking mode of settling a claim, and the information checking result is to pass through,
Then determine success of reporting a case to the security authorities；
Based on the Claims Resolution material, obtained by preset setting loss model with reference to the compensation amount of money, wherein described with reference to compensation
The amount of money is not shown to user；
Obtain the amount of damage claim of user's input；
If described with reference to the amount of money is compensated higher than the amount of damage claim, pay the amount of damage claim and carry out operation of winding up the case；
If described with reference to the amount of money is compensated not higher than the amount of damage claim, remind whether user receives to pay for using the reference
The amount of money is paid to be compensated, if user does not receive, to reporting a case to the security authorities, the successful Claims Resolution case is put on record, the data of putting on record is obtained,
And it is independently settled a claim according to the data of putting on record.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, it is described according to institute
Claims Resolution docking mode and the information checking are stated as a result, flowing into settling a claim with property insurance corresponding to the Claims Resolution docking mode
Cheng Jinhang Claims Resolution, comprising:
If the Claims Resolution docking mode is the semi-automatic Claims Resolution docking mode, and the information checking result is to pass through,
Then determine success of reporting a case to the security authorities；
It puts on record to the successfully Claims Resolution case of reporting a case to the security authorities, obtains the data of putting on record, and carry out according to the data of putting on record
Autonomous Claims Resolution.
The aspect and any possible implementation manners as described above, it is further provided a kind of implementation, the property are protected
Compensate method in danger further include:
The progress queries instruction of user's input is obtained by the Claims Resolution progress queries page；
Show Claims Resolution progress interface according to progress queries instruction, is shown on Claims Resolution progress interface and Claims Resolution progress
Relevant information.
Second aspect, the embodiment of the invention provides a kind of Claims Resolution devices, comprising:
Claims Resolution docking mode determining module, the Claims Resolution docking mode selection instruction for being inputted according to user determine user
The Claims Resolution docking mode of selection, wherein the Claims Resolution docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking
Mode and interactive Claims Resolution docking mode；
It reports a case to the security authorities instruction acquisition module, for obtaining the instruction of reporting a case to the security authorities of user's input；
Material of settling a claim obtains module, for instruction of reporting a case to the security authorities according to, fills in and uploads by front end page reception user
Claims Resolution material；
Information checking result obtains module, carries out information school for the Claims Resolution material to be sent to Claims Resolution check system
It tests, obtains information checking result；
Settle a claim module, for according to the Claims Resolution docking mode and the information checking as a result, into it is described settle a claim pair
It connects the Claims Resolution process of property insurance corresponding to mode to settle a claim, wherein if the Claims Resolution docking mode is the full-automatic reason
Docking mode is paid for, and the information checking result is to pass through, it is determined that success of reporting a case to the security authorities, and paid into payment flow.
The third aspect, a kind of computer equipment, including memory, processor and storage are in the memory and can be
The computer program run on the processor, the processor realize above-mentioned Claims Resolution method when executing the computer program
Step.
Fourth aspect, the embodiment of the invention provides a kind of computer readable storage mediums, comprising: computer program, institute
State the step of above-mentioned Claims Resolution method is realized when computer program is executed by processor.
In embodiments of the present invention, the Claims Resolution docking mode selection instruction inputted first according to user determines that user selects
Claims Resolution docking mode, wherein Claims Resolution docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking mode and friendship
Mutual formula Claims Resolution docking mode, the Claims Resolution docking mode provide flexibly a variety of Claims Resolution settling modes, so that Claims Resolution process is more
Clearly, and it can satisfy the demand of different user；Then the instruction of reporting a case to the security authorities for obtaining user's input, according to instruction of reporting a case to the security authorities, by preceding
End page face receives the Claims Resolution material that user fills in and uploads, and user directly can initiate Claims Resolution request by front end page, can meet with
The submission for completing Claims Resolution material after by property loss or personal injury as soon as possible helps to realize efficient Claims Resolution and compensates；So
Claims Resolution material is sent to Claims Resolution check system afterwards and carries out information checking, obtains information checking as a result, it is possible to expeditiously real
Under the premise of now Claims Resolution is compensated, guarantee the accuracy of Claims Resolution process；Finally according to Claims Resolution docking mode and information checking as a result, into
Enter and settle a claim with property insurance Claims Resolution process corresponding to Claims Resolution docking mode, can complete to settle a claim according to the different demands of user
It compensates, efficient property insurance Claims Resolution is completed in the case where user is as dominant role.
[Detailed description of the invention]
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below will be to needed in the embodiment attached
Figure is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for this field
For those of ordinary skill, without any creative labor, it can also be obtained according to these attached drawings other attached
Figure.
Fig. 1 is a flow chart of Claims Resolution method in one embodiment of the invention；
Fig. 2 is a schematic diagram of Claims Resolution device in one embodiment of the invention；
Fig. 3 is a schematic diagram of computer equipment in one embodiment of the invention.
[specific embodiment]
For a better understanding of the technical solution of the present invention, being retouched in detail to the embodiment of the present invention with reference to the accompanying drawing
It states.
It will be appreciated that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Base
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts it is all its
Its embodiment, shall fall within the protection scope of the present invention.
The term used in embodiments of the present invention is only to be not intended to be limiting merely for for the purpose of describing particular embodiments
The present invention.In the embodiment of the present invention and the "an" of singular used in the attached claims, " described " and "the"
It is also intended to including most forms, unless the context clearly indicates other meaning.
It should be appreciated that term "and/or" used herein is only a kind of identical field for describing affiliated partner, table
Show there may be three kinds of relationships, for example, A and/or B, can indicate: individualism A exists simultaneously A and B, individualism B this three
Kind situation.In addition, character "/" herein, typicallys represent the relationship that forward-backward correlation object is a kind of "or".
It will be appreciated that though default model may be described using term first, second, third, etc. in embodiments of the present invention
It encloses, but these preset ranges should not necessarily be limited by these terms.These terms are only used to for preset range being distinguished from each other out.For example,
In the case where not departing from range of embodiment of the invention, the first preset range can also be referred to as the second preset range, similarly,
Second preset range can also be referred to as the first preset range.
Depending on context, word as used in this " if " can be construed to " ... when " or " when ...
When " or " in response to determination " or " in response to detection ".Similarly, depend on context, phrase " if it is determined that " or " if detection
(condition or event of statement) " can be construed to " when determining " or " in response to determination " or " when the detection (condition of statement
Or event) when " or " in response to detection (condition or event of statement) ".
Fig. 1 shows a flow chart of method of settling a claim in the present embodiment.The Claims Resolution method can be applicable to property insurance Claims Resolution system
On system, property insurance Claims Resolution system can be used when carrying out property insurance Claims Resolution and realize.Property insurance Claims Resolution system is specific
It can be applicable in computer equipment, wherein the computer equipment is the equipment that can carry out human-computer interaction with user, including but unlimited
In equipment such as computer, smart phone and plates.As shown in Figure 1, the Claims Resolution method includes the following steps:
S10: the Claims Resolution docking mode selection instruction inputted according to user determines the Claims Resolution docking mode of user's selection,
In, Claims Resolution docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking mode and interactive Claims Resolution docking mode.
Wherein, Claims Resolution docking mode selection instruction is for selecting Claims Resolution docking mode.
In one embodiment, user can by property insurance settle a claim Systematic selection needed for Claims Resolution docking mode, for example, with
Family A wants to be rapidly completed property insurance Claims Resolution, can automatically settle a claim docking mode in property insurance Systematic selection of settling a claim, user B
The Claims Resolution process for wanting property insurance Claims Resolution has artificial treatment, can be in the property insurance Claims Resolution semi-automatic Claims Resolution docking side of Systematic selection
Formula.In addition, there are also interactive Claims Resolution docking mode, it can be as much as possible by the Claims Resolution process of a part of artificial treatment to manage automatically
The flow processing of compensation is completed.Full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking mode and interactive Claims Resolution docking mode mention
Flexible a variety of Claims Resolution settling mode has been supplied, so that Claims Resolution process is more clear, has helped to improve the efficiency of property insurance Claims Resolution,
And it can satisfy the demand of different user.
S20: the instruction of reporting a case to the security authorities of user's input is obtained.
Wherein, instruction of reporting a case to the security authorities refers to the instruction of newly-built property insurance Claims Resolution case.
In one embodiment, user can input instruction of reporting a case to the security authorities by property insurance Claims Resolution system, to instruct newly according to reporting a case to the security authorities
Build property insurance Claims Resolution case.Further, different property insurances Claims Resolution case has different priority scores.User includes
Different credit type mark, wherein the credit type identifies the mark for referring to unique identification user credit.For example, user
Credit type includes the poor client and credit of the client of highly respectable, the preferable client of credit, the general client of credit, credit
Very poor client.It will be according to the client couple of highly respectable when case is settled a claim in newly-built property insurance for the client of highly respectable
The credit type mark answered sets up the priority score of property insurance Claims Resolution case.When the priority score of user is high, can lead to
It crosses property insurance Claims Resolution System Priority and enters Claims Resolution process.The credit type identifies the credit type that can distinguish different user,
It, can be in an orderly manner in the link that may relate to artificial treatment, such as semi-automatic Claims Resolution docking mode and interactive Claims Resolution docking mode
It settles a claim to user, the systemic breakdown caused by effectively avoiding property insurance Claims Resolution system from requesting because of the Claims Resolution of high concurrent.
S30: according to instruction of reporting a case to the security authorities, the Claims Resolution material that user fills in and uploads is received by front end page.
Wherein, Claims Resolution material refers to that user carries out the information uploaded needed for property insurance Claims Resolution.
In one embodiment, property insurance Claims Resolution system will show that guidance user fills in and uploads Claims Resolution in the display interface
The information of material.Specifically, it is assumed that have a user by property loss, which is specially that its cargo is burned, then should
User can fill in its cargo being burned within the scope of insurance underwriting and the letter needed for other by property insurance Claims Resolution system
Breath.It in the present embodiment, guides user to fill in and upload Claims Resolution material by front end page, obtains Claims Resolution material, user can be direct
Claims Resolution request is initiated to server by front end page, Claims Resolution material can be completed as soon as possible after by property loss or personal injury
The submission of material helps to realize efficient property insurance Claims Resolution.
S40: Claims Resolution material is sent to Claims Resolution check system and carries out information checking, obtains information checking result.
Wherein, Claims Resolution check system stores the information of the property insurance list of different user.Information checking refers to settling a claim
The process that the information of material and property insurance list is verified.
In one embodiment, Claims Resolution material is sent to Claims Resolution check system and carries out information school by property insurance Claims Resolution system
It tests, property insurance list identical with User ID will be obtained in Claims Resolution check system according to User ID, and according to the property insurance
Property loss or personal injury item to be settled a claim in the information checking Claims Resolution material recorded in list.It specifically, will be from when accepting insurance
Between, be in danger address, the property loss accepted insurance or the personal injury item etc. of accepting insurance verify Claims Resolution material.Accept insurance the time, hold
Address of being in danger, the property loss accepted insurance or personal injury item etc. is protected to store in the form of character string, during verification,
Settling a claim check system will be to Claims Resolution material, including time of accepting insurance, the address, the property loss or personal injury thing accepted insurance of being in danger of accepting insurance
Item etc. carries out character string comparison and just thinks that the information being compared is examined successfully when the character string being compared is identical, and
When Claims Resolution check system such as accepts insurance time, the address, the property loss accepted insurance of being in danger of accepting insurance to the information recorded in property insurance list
Or personal injury item etc. is when all verifying successfully, obtains examining successfully as a result, otherwise when any one of there is information checking failure
When, obtain the result for examining failure.
In the present embodiment, it can guarantee the accuracy of Claims Resolution under the premise of expeditiously realizing that Claims Resolution is compensated.
S50: according to Claims Resolution docking mode and information checking as a result, into Claims Resolution docking mode corresponding to property insurance
Claims Resolution process is settled a claim, wherein if Claims Resolution docking mode is full-automatic Claims Resolution docking mode, and information checking result is logical
It crosses, it is determined that success of reporting a case to the security authorities, and paid into payment flow.
It is to be appreciated that the Claims Resolution docking mode of user's selection and material of settling a claim are in the information checking knot of check system of settling a claim
Fruit all will affect Claims Resolution process.In one embodiment, when Claims Resolution docking mode is automatically Claims Resolution docking mode, and information checking
As a result for by when, payment flow can be directly entered and paid.Quick Claims Resolution can be realized using full-automatic Claims Resolution docking mode,
Entire Claims Resolution process can be completed in user in 5 minutes, can significantly improve the efficiency of property insurance Claims Resolution.In addition, full-automatic
Claims Resolution docking mode needs not move through artificial treatment, can save a large amount of human resources.It, can be according to user's difference in the present embodiment
Demand complete Claims Resolution and compensate, efficient property insurance Claims Resolution is completed in the case where user is as dominant role.
Further, in step s 50, according to Claims Resolution docking mode and information checking as a result, into Claims Resolution the side of docking
The Claims Resolution process of property insurance corresponding to formula is settled a claim, and is specifically included:
S511: if Claims Resolution docking mode is interactive Claims Resolution docking mode, and information checking result is to pass through, it is determined that report
Case success.
In one embodiment, the Claims Resolution docking mode selected as user is interactive Claims Resolution docking mode, and passes through letter
When breath verification, then it is assumed that the Claims Resolution material that user submits is effectively, the Claims Resolution material submitted according to user to be interacted formula
Claims Resolution process.
S512: it based on Claims Resolution material, is obtained by preset setting loss model with reference to the compensation amount of money, wherein gold is compensated in reference
Volume is not shown to user.
Wherein, the property loss or personal injury that setting loss model is used to be subjected to according to user carry out the estimation of Claims Resolution compensation.
Refer to reference to the amount of money is compensated for estimating the reference amount of money compensated.
In one embodiment, setting loss model will be according to the letter of user is subjected in Claims Resolution material property loss or personal injury
Breath is estimated, and output is with reference to the compensation amount of money.Further, setting loss model specifically can be total according to the compensation amount of money institute of history
What the compensation conversion relation recorded in the empirical algorithms or related insurance handbook of knot was established.For example, existing for vehicle
The setting loss damaged in traffic accident can go previously according to the type of vehicle, vehicle position, vehicle portion position damaged condition and vehicle
The factors such as milimeter number are sailed, is converted according to the compensation conversion recorded in policy manual or customized compensation, establishes setting loss mould
Type.Vehicle car light if a type is A is impaired, and to be damaged completely, (damaged condition may include three journeys to car light degree of injury
Degree: slightly damaged, moderate are impaired and completely impaired), it is 50,000 kilometers that vehicle, which has travelled milimeter number, then can be according to predetermined
Conversion is compensated, when the type of vehicle is A, the reference radix of compensation is 10,000 yuan, and damaged vehicle position is that the weight of car light is
0.25, degree of injury is that completely impaired weight is 1, and it is 0.2 that vehicle, which has travelled the weight that milimeter number is 100,000 kilometers, then fixed
It is 10000*0.25*0.2=500 (member) that the amount of money is compensated in the reference for damaging model output.It is to be appreciated that type, vehicle when vehicle
It, will be according to pre-set conversion when position, vehicle portion position damaged condition and vehicle have travelled the variation of the factors such as milimeter number
Relationship output is accordingly with reference to the compensation amount of money.Conversion relation in setting loss model can be adjusted at any time, when adapting to different
Compensation rule under phase.Alternatively, it is also possible to by using the compensation amount of money of history as training sample, using neural network model into
The mode training of row training obtains setting loss model, such as the above setting loss damaged in traffic accident for vehicle, can will be every
The information of one car accident includes type, the vehicle position, vehicle position of vehicle as training sample, in each training sample
Damaged condition and vehicle have travelled the factor of the factors such as milimeter number as training sample.Neural network model will be according to the vehicle of history
The information of accident is trained, and obtains setting loss model.Setting loss model, can when obtaining the information of car accident of user's input
With automatic output with reference to the compensation amount of money.It is to be appreciated that setting loss model can be exported rapidly with reference to the compensation amount of money, and it is not necessarily to people
Work participates in, and can effectively liberate manpower, and significantly improve the efficiency of Claims Resolution.
S513: the amount of damage claim of user's input is obtained.
Wherein, amount of damage claim is the desired compensation amount of money of user.
It, can be it is to be appreciated that after property insurance Claims Resolution system is calculated by setting loss model with reference to the compensation amount of money
Front end page shows the input frame for inputting amount of damage claim.In one embodiment, the amount of damage claim for obtaining user's input, can root
The Claims Resolution process settled a claim automatically is determined according to the amount of damage claim or has the Claims Resolution process manually participated in.
S514: it if being higher than amount of damage claim with reference to the amount of money is compensated, pays amount of damage claim and carries out operation of winding up the case.
It is to be appreciated that not shown to user with reference to the amount of money is compensated, only obtained in the hind computation of property insurance Claims Resolution system
It arrives, and is compared with the amount of damage claim of acquisition.When the amount of money is compensated in reference is higher than amount of damage claim, it is believed that the rope that user provides
The amount of money is paid in the range of insurance company can bear, therefore direct payment amount of damage claim and can be wound up the case.It is settled a claim using the interactive mode
The efficiency of Claims Resolution can be improved in docking mode, when the amount of damage claim of user is not higher than with reference to the amount of money is compensated, for user and Bao
Dangerous company is all that can receive as a result, the claim times of artificial treatment can be effectively reduced, and accelerates the processing of Claims Resolution case.
S515: if being not higher than amount of damage claim with reference to the amount of money is compensated, remind whether user receives to compensate the amount of money using reference
It is compensated, if user does not receive, to reporting a case to the security authorities, successfully Claims Resolution case is put on record, and obtains the data of putting on record, and according to putting on record
Data is independently settled a claim.
Wherein, autonomous Claims Resolution need to solve Claims Resolution case by the way of artificial channel.
It is to be appreciated that being not receivable for insurance company when reference compensates the amount of money and is not higher than amount of damage claim
As a result, can ask the user whether receive using with reference to compensate the amount of money by way of settle a claim.When user does not receive, then
Again steering artificial channel of putting on record and (specifically refer to that putting on record for artificial treatment need to be carried out) is handled.
In step S511-S515, provide it is a kind of according to Claims Resolution docking mode and information checking as a result, into Claims Resolution
The specific embodiment that the Claims Resolution process of property insurance corresponding to docking mode is settled a claim, by using interactive mode Claims Resolution docking
Mode is as much as possible handled the mode that case of settling a claim turns to unartificial processing, can speed up the processing of Claims Resolution case, improves wealth
Produce the treatment effeciency of settlement of insurance claim.
Further, in step s 50, according to Claims Resolution docking mode and information checking as a result, into Claims Resolution the side of docking
The Claims Resolution process of property insurance corresponding to formula is settled a claim, and is specifically included:
S521: if Claims Resolution docking mode is semi-automatic Claims Resolution docking mode, and information checking result is to pass through, it is determined that report
Case success.
In one embodiment, when the Claims Resolution docking mode that user selects is semi-automatic Claims Resolution docking mode, and pass through letter
When breath verification, then it is assumed that the Claims Resolution material that user submits is effectively, the Claims Resolution material submitted according to user to be carried out semi-automatic
The Claims Resolution process of type.
S522: to reporting a case to the security authorities, successfully Claims Resolution case is put on record, and obtains the data of putting on record, and carry out independently according to data of putting on record
Claims Resolution.
It is to be appreciated that the semi-automatic collection that can quickly complete Claims Resolution material, specially goes to insurance company without user
Or insurance institution handles Claims Resolution case, the staff of Claims Resolution obtains the Claims Resolution material of user by property Claims Resolution insurance system
Afterwards, the Claims Resolution case of artificial channel processing user can be turned, entire workflow user of settling a claim need to only submit Claims Resolution material.
In step S521-S522, provide it is a kind of according to Claims Resolution docking mode and information checking as a result, into Claims Resolution
The specific embodiment that the Claims Resolution process of property insurance corresponding to docking mode is settled a claim, passes through semi-automatic Claims Resolution docking side
Formula can be improved the treatment effeciency of property insurance Claims Resolution.
Further, in step s 50, it is paid, is specifically included into payment flow:
S531: the identity verifying information of user's input is obtained.
Wherein, identity verifying information refer to allow property insurance Claims Resolution system paid input it is true about user identity
The verification information of property.It specifically can be the verification informations such as user name, identification card number, fingerprint and the face of user.
S532: proof of identity is carried out according to identity verifying information, obtains proof of identity result.
S533: if proof of identity result is not pass through, user is reminded to re-type identity verifying information.
S534: it if proof of identity result is to pass through, pays and compensates the amount of money and carry out operation of winding up the case.
In step S531-S534, a kind of specific embodiment paid into payment flow is provided, it can basis
Payment verification is rapidly completed in the identity verifying information of user's input, realizes efficient property insurance Claims Resolution.
Further, Claims Resolution method further include:
S541: it is instructed by the progress queries that the Claims Resolution progress queries page obtains user's input.
Wherein, the Claims Resolution progress queries page refers to the front end page for inquiring Claims Resolution progress.
Specifically, user can jump to Claims Resolution progress by modes such as web page interlinkage and two dimensional codes on the terminal device and look into
The page is ask, and obtains the progress queries instruction of user's input by the Claims Resolution progress queries page.
S542: showing Claims Resolution progress interface according to progress queries instruction, shows on progress interface of settling a claim and Claims Resolution progress phase
The information of pass.
Wherein, progress queries instruct the Claims Resolution progress for inquiring user, including User ID.In one embodiment, can lead to
It crosses User ID and obtains the Claims Resolution progress of user, and be shown in front-end interface.
In step S541-S542, by settling a claim, the progress queries page can allow user quickly to know Claims Resolution progress, will settle a claim
Progress discloses, transparence is to user, and user can be allowed to obtain the latest Status of Claims Resolution whenever and wherever possible.
In embodiments of the present invention, the Claims Resolution docking mode selection instruction inputted first according to user determines that user selects
Claims Resolution docking mode, wherein Claims Resolution docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking mode and friendship
Mutual formula Claims Resolution docking mode, the Claims Resolution docking mode provide flexibly a variety of Claims Resolution settling modes, so that Claims Resolution process is more
Clearly, and it can satisfy the demand of different user；Then the instruction of reporting a case to the security authorities for obtaining user's input, according to instruction of reporting a case to the security authorities, by preceding
End page face receives the Claims Resolution material that user fills in and uploads, and user directly can initiate Claims Resolution request by front end page, can meet with
The submission for completing Claims Resolution material after by property loss or personal injury as soon as possible helps to realize efficient Claims Resolution and compensates；So
Claims Resolution material is sent to Claims Resolution check system afterwards and carries out information checking, obtains information checking as a result, it is possible to expeditiously real
Under the premise of now Claims Resolution is compensated, guarantee the accuracy of Claims Resolution process；Finally according to Claims Resolution docking mode and information checking as a result, into
Enter and settle a claim with property insurance Claims Resolution process corresponding to Claims Resolution docking mode, can complete to settle a claim according to the different needs of the user
It compensates, efficient property insurance Claims Resolution is completed in the case where user is as dominant role.
It should be understood that the size of the serial number of each step is not meant that the order of the execution order in above-described embodiment, each process
Execution sequence should be determined by its function and internal logic, the implementation process without coping with the embodiment of the present invention constitutes any limit
It is fixed.
Based on Claims Resolution method provided in embodiment, the embodiment of the present invention further provides realization above method embodiment
In the Installation practice of each step and method.
Fig. 2 shows the functional block diagrams for device of settling a claim correspondingly with method of settling a claim in embodiment.As shown in Fig. 2, the reason
Paying for device includes Claims Resolution docking mode determining module 10, instruction acquisition module of reporting a case to the security authorities 20, Claims Resolution material acquisition module 30, information school
It tests result and obtains module 40 and Claims Resolution module 50.Wherein, settle a claim docking mode determining module 10, instruction acquisition module of reporting a case to the security authorities 20,
It settles a claim in the realization function and embodiment of Claims Resolution material acquisition module 30, information checking result acquisition module 40 and module 50 of settling a claim
The corresponding step of method corresponds, and to avoid repeating, the present embodiment is not described in detail one by one.
Claims Resolution docking mode determining module 10, the Claims Resolution docking mode selection instruction for being inputted according to user are determined and are used
The Claims Resolution docking mode of family selection, wherein Claims Resolution docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking side
Formula and interactive Claims Resolution docking mode.
Instruction acquisition module of reporting a case to the security authorities 20, for obtaining the instruction of reporting a case to the security authorities of user's input.
Material of settling a claim obtains module 30, for filling in and uploading by front end page reception user according to instruction of reporting a case to the security authorities
Claims Resolution material.
Information checking result obtains module 40, is sent to Claims Resolution check system for the material that will settle a claim and carries out information checking,
Obtain information checking result.
Claims Resolution module 50 is used for according to Claims Resolution docking mode and information checking as a result, into right with Claims Resolution docking mode institute
The property insurance Claims Resolution process answered is settled a claim, wherein if Claims Resolution docking mode is full-automatic Claims Resolution docking mode, and verifies knot
Fruit is to pass through, it is determined that success of reporting a case to the security authorities, and paid into payment flow.
Optionally, Claims Resolution module 50 includes identity verifying information acquiring unit, proof of identity result acquiring unit, records again
Enter unit and the first Claims Resolution unit.
Identity verifying information acquiring unit, for obtaining the identity verifying information of user's input.
Proof of identity result acquiring unit obtains proof of identity knot for carrying out proof of identity according to identity verifying information
Fruit.
Unit is re-typed, if being not pass through for proof of identity result, user is reminded to re-type proof of identity letter
Breath.
First Claims Resolution unit pays if being to pass through for proof of identity result and compensates the amount of money and carry out operation of winding up the case.
Optionally, Claims Resolution module 50 further include first report a case to the security authorities unit, with reference to compensate amount of money acquiring unit, amount of damage claim obtain
Unit, the second Claims Resolution unit and third Claims Resolution unit.
First reports a case to the security authorities unit, if being interactive Claims Resolution docking mode for docking mode of settling a claim, and information checking result is
Pass through, it is determined that success of reporting a case to the security authorities.
With reference to amount of money acquiring unit is compensated, for obtaining referring to by preset setting loss model and compensate based on Claims Resolution material
The amount of money, wherein do not shown to user with reference to the amount of money is compensated.
Amount of damage claim acquiring unit, for obtaining the amount of damage claim of user's input.
Second Claims Resolution unit, if paying amount of damage claim for reference to the amount of money is compensated higher than amount of damage claim and winding up the case
Operation.
Third Claims Resolution unit, if reminding whether user receives use for reference to the amount of money is compensated not higher than amount of damage claim
It is compensated with reference to the amount of money is compensated, if user does not receive, to reporting a case to the security authorities, successfully Claims Resolution case is put on record, and obtains money of putting on record
Material, and independently settled a claim according to the data of putting on record.
Optionally, Claims Resolution module 50 further include second report a case to the security authorities unit and the 4th Claims Resolution unit.
Second reports a case to the security authorities unit, if being semi-automatic Claims Resolution docking mode for docking mode of settling a claim, and information checking result is
Pass through, it is determined that success of reporting a case to the security authorities.
4th Claims Resolution unit obtains the data of putting on record for putting on record to successfully Claims Resolution case of reporting a case to the security authorities, and according to putting on record
Data is independently settled a claim.
Optionally, Claims Resolution device further includes progress queries instruction acquisition unit and display unit.
Progress queries instruction acquisition unit, the progress queries for obtaining user's input by the Claims Resolution progress queries page refer to
It enables.
Display unit shows and manages on progress interface of settling a claim for showing Claims Resolution progress interface according to progress queries instruction
The relevant information of compensation progress.
In embodiments of the present invention, the Claims Resolution docking mode selection instruction inputted first according to user determines that user selects
Claims Resolution docking mode, wherein Claims Resolution docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking mode and friendship
Mutual formula Claims Resolution docking mode, the Claims Resolution docking mode provide flexibly a variety of Claims Resolution settling modes, so that Claims Resolution process is more
Clearly, and it can satisfy the demand of different user；Then the instruction of reporting a case to the security authorities for obtaining user's input, according to instruction of reporting a case to the security authorities, by preceding
End page face receives the Claims Resolution material that user fills in and uploads, and user directly can initiate Claims Resolution request by front end page, can meet with
The submission for completing Claims Resolution material after by property loss or personal injury as soon as possible helps to realize efficient Claims Resolution and compensates；So
Claims Resolution material is sent to Claims Resolution check system afterwards and carries out information checking, obtains information checking as a result, it is possible to expeditiously real
Under the premise of now Claims Resolution is compensated, guarantee the accuracy of Claims Resolution process；Finally according to Claims Resolution docking mode and information checking as a result, into
Enter and settle a claim with property insurance Claims Resolution process corresponding to Claims Resolution docking mode, can complete to settle a claim according to the different demands of user
It compensates, efficient property insurance Claims Resolution is completed in the case where user is as dominant role.
The present embodiment provides a computer readable storage medium, computer journey is stored on the computer readable storage medium
Sequence realizes that method of settling a claim in embodiment does not repeat one by one herein to avoid repeating when the computer program is executed by processor.
Alternatively, the function of each module/unit in device of settling a claim in embodiment is realized when the computer program is executed by processor, to avoid
It repeats, does not repeat one by one herein.
Fig. 3 is the schematic diagram for the computer equipment that one embodiment of the invention provides.As shown in figure 3, the calculating of the embodiment
Machine equipment 60 includes: processor 61, memory 62 and is stored in the calculating that can be run in memory 62 and on processor 61
Machine program 63 realizes the Claims Resolution method in embodiment, to avoid repeating, herein when the computer program 63 is executed by processor 61
It does not repeat one by one.Alternatively, realizing in embodiment each model/mono- in device of settling a claim when the computer program 63 is executed by processor 61
The function of member does not repeat one by one herein to avoid repeating.
Computer equipment 60 can be desktop PC, notebook, palm PC and cloud server etc. and calculate equipment.
Computer equipment 60 may include, but be not limited only to, processor 61, memory 62.It will be understood by those skilled in the art that Fig. 3 is only
It is only the example of computer equipment 60, does not constitute the restriction to computer equipment 60, may include more more or less than illustrating
Component, perhaps combine certain components or different components, for example, computer equipment can also include input-output equipment,
Network access equipment, bus etc..
Alleged processor 61 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), specific integrated circuit
(Application Specific Integrated Circuit, ASIC), field programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor is also possible to any conventional processor
Deng.
Memory 62 can be the internal storage unit of computer equipment 60, such as the hard disk or interior of computer equipment 60
It deposits.Memory 62 is also possible to the plug-in type being equipped on the External memory equipment of computer equipment 60, such as computer equipment 60
Hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card
(Flash Card) etc..Further, memory 62 can also both including computer equipment 60 internal storage unit and also including
External memory equipment.Memory 62 is for storing other programs and data needed for computer program and computer equipment.It deposits
Reservoir 62 can be also used for temporarily storing the data that has exported or will export.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each function
Can unit, module division progress for example, in practical application, can according to need and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of device are divided into different functional unit or module, to complete above description
All or part of function.
The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although with reference to the foregoing embodiments
Invention is explained in detail, those skilled in the art should understand that: it still can be to aforementioned each implementation
Technical solution documented by example is modified or equivalent replacement of some of the technical features；And these modification or
Replacement, the spirit and scope for technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution should all include
Within protection scope of the present invention.
Claims (10)
1. a kind of Claims Resolution method, which is characterized in that the described method includes:
According to the Claims Resolution docking mode selection instruction that user inputs, the Claims Resolution docking mode of user's selection is determined, wherein the reason
Paying for docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking mode and interactive Claims Resolution docking mode；
Obtain the instruction of reporting a case to the security authorities of user's input；
According to the instruction of reporting a case to the security authorities, the Claims Resolution material that user fills in and uploads is received by front end page；
The Claims Resolution material is sent to Claims Resolution check system and carries out information checking, obtains information checking result；
According to the Claims Resolution docking mode and the information checking as a result, into property corresponding to the Claims Resolution docking mode
Settlement of insurance claim process is settled a claim, wherein if the Claims Resolution docking mode is the full-automatic Claims Resolution docking mode, and the letter
Breath check results are to pass through, it is determined that success of reporting a case to the security authorities, and paid into payment flow.
2. the method according to claim 1, wherein described paid into payment flow, comprising:
Obtain the identity verifying information of user's input；
Proof of identity is carried out according to the identity verifying information, obtains proof of identity result；
If the proof of identity result is not pass through, user is reminded to re-type identity verifying information；
If the proof of identity result is to pass through, pays and compensate the amount of money and carry out operation of winding up the case.
3. the method according to claim 1, wherein described according to the Claims Resolution docking mode and the information school
It tests as a result, settling a claim into the Claims Resolution process of property insurance corresponding to the Claims Resolution docking mode, comprising:
If the Claims Resolution docking mode is the interactive docking mode of settling a claim, and the information checking result is to pass through, then really
Surely it reports a case to the security authorities success；
It based on the Claims Resolution material, is obtained by preset setting loss model with reference to the compensation amount of money, wherein described with reference to the compensation amount of money
It is not shown to user；
Obtain the amount of damage claim of user's input；
If described with reference to the amount of money is compensated higher than the amount of damage claim, pay the amount of damage claim and carry out operation of winding up the case；
If described with reference to the amount of money is compensated not higher than the amount of damage claim, remind whether user receives to compensate gold using the reference
Volume is compensated, if user does not receive, to reporting a case to the security authorities, the successful Claims Resolution case is put on record, and obtains the data of putting on record, and root
It is independently settled a claim according to the data of putting on record.
4. the method according to claim 1, wherein described according to the Claims Resolution docking mode and the information school
It tests as a result, settling a claim into the Claims Resolution process of property insurance corresponding to the Claims Resolution docking mode, comprising:
If the Claims Resolution docking mode is the semi-automatic Claims Resolution docking mode, and the information checking result is to pass through, then really
Surely it reports a case to the security authorities success；
It puts on record to the successfully Claims Resolution case of reporting a case to the security authorities, obtains the data of putting on record, and carry out independently according to the data of putting on record
Claims Resolution.
5. the method according to claim 1, which is characterized in that the property insurance is compensated method and also wrapped
It includes:
The progress queries instruction of user's input is obtained by the Claims Resolution progress queries page；
Show Claims Resolution progress interface according to progress queries instruction, is shown on Claims Resolution progress interface related to Claims Resolution progress
Information.
6. a kind of Claims Resolution device, which is characterized in that described device includes:
Claims Resolution docking mode determining module, the Claims Resolution docking mode selection instruction for being inputted according to user determine that user selects
Claims Resolution docking mode, wherein the Claims Resolution docking mode includes full-automatic Claims Resolution docking mode, semi-automatic Claims Resolution docking mode
With interactive mode Claims Resolution docking mode；
It reports a case to the security authorities instruction acquisition module, for obtaining the instruction of reporting a case to the security authorities of user's input；
Material of settling a claim obtains module, for instruction of reporting a case to the security authorities according to, receives the reason that user fills in and uploads by front end page
Pay for material；
Information checking result obtains module, carries out information checking for the Claims Resolution material to be sent to Claims Resolution check system, obtains
To information checking result；
Settle a claim module, for according to the Claims Resolution docking mode and the information checking as a result, into the Claims Resolution side of docking
The Claims Resolution process of property insurance corresponding to formula is settled a claim, wherein if the Claims Resolution docking mode is the full-automatic Claims Resolution pair
Mode is connect, and the information checking result is to pass through, it is determined that success of reporting a case to the security authorities, and paid into payment flow.
7. device according to claim 6, which is characterized in that the Claims Resolution module, comprising:
Identity verifying information acquiring unit, for obtaining the identity verifying information of user's input；
Proof of identity result acquiring unit obtains proof of identity knot for carrying out proof of identity according to the identity verifying information
Fruit；
Unit is re-typed, if being not pass through for the proof of identity result, user is reminded to re-type proof of identity letter
Breath；
First Claims Resolution unit pays if being to pass through for the proof of identity result and compensates the amount of money and carry out operation of winding up the case.
8. device according to claim 6, which is characterized in that the Claims Resolution module, comprising:
First reports a case to the security authorities unit, if being the interactive Claims Resolution docking mode for the Claims Resolution docking mode, and the information school
Testing result is to pass through, it is determined that success of reporting a case to the security authorities；
With reference to amount of money acquiring unit is compensated, for being based on the Claims Resolution material, obtained by preset setting loss model with reference to compensation
The amount of money, wherein described not shown to user with reference to the compensation amount of money；
Amount of damage claim acquiring unit, for obtaining the amount of damage claim of user's input；
Second Claims Resolution unit, if paying the amount of damage claim simultaneously with reference to the amount of money is compensated higher than the amount of damage claim for described
Carry out operation of winding up the case；
Third Claims Resolution unit, if reminding whether user receives with reference to the amount of money is compensated not higher than the amount of damage claim for described
It is compensated using described with reference to the compensation amount of money, if user does not receive, to reporting a case to the security authorities, the successful Claims Resolution case is put on record,
The data of putting on record is obtained, and is independently settled a claim according to the data of putting on record.
9. a kind of computer equipment, including memory, processor and storage are in the memory and can be in the processor
The computer program of upper operation, which is characterized in that the processor realized when executing the computer program as claim 1 to
The step of any one of 5 Claims Resolution method.
10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, and feature exists
In realization is as described in any one of claim 1 to 5 the step of Claims Resolution method when the computer program is executed by processor.
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| CN201910521021.0A CN110443716A (en) | 2019-06-17 | 2019-06-17 | Claims Resolution method, apparatus, computer equipment and storage medium |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910521021.0A CN110443716A (en) | 2019-06-17 | 2019-06-17 | Claims Resolution method, apparatus, computer equipment and storage medium |
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