CN102693572B - Self time-picking lining-up machine and lining up method - Google Patents
Self time-picking lining-up machine and lining up method Download PDFInfo
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Abstract
The invention provides a self time-picking lining-up machine and a lining up method. The lining up method includes the following steps: a client chooses whether using the self time-picking function; if the client chooses the self time-picking function, the client needs to click to choose the self-picking time section on the touch screen; the system displays the number of persons picking in each time section and adopts green and red to mark each time section on the screen with the green representing that the time section is available and the red representing that the time section is full; a lining-up bill marking the time section picked by the client and the sequential number of the client in the time section and with the recommendation time for the client to come to bank for banking business is printed; the client comes to the line up for banking business at the picked time section; and the lining-up system calls the sequential number according to the set rule.
Description
Technical field
The present invention relates to a kind of autonomous queuing strategy.
Background technology
Urban human group rhythm of life is accelerated at present, and the time is undoubtedly most important resource for everyone.Because urban population is numerous, a lot of public places all will face queuing problem.Such as bank, hospital, large-scale recreation ground etc.
The queue machine using at present can only provide every client's queuing sequence number, and client can know has how many people to come before oneself, but can not estimate accurately the time that need to wait for.So dare not go out, process other things midway, in order to avoid mistake number also will requeue.One of them typical case be exactly during Shanghai World's Fair some popular venue even need to queue up more than 10 hours, the client of queuing dare not make a visit to the venue that people is few again during queuing up, and has wasted greatly client's time and public resource.Desirable way is to be calculated and needed the time of waiting for and inform client by the population number meter of queuing up before, but because queuing personnel randomness is too large, for example leave midway or transacting business time phase difference larger, for example, so be difficult to find out the stand-by period that estimates that suitable method (mathematical model) can be relatively accurate, this difficult problem is not well solved all the time.
Summary of the invention
The object of the invention is to provide a kind of autonomous queue machine, can allow the own select time section of client, the selection of time period and arrangement number are carried out different choice according to different industries feature, the time period that can make client select according to oneself ranks, save client's time, reduce the waste of public resource.
An autonomous queue machine, comprises control module, input block, print unit, display unit, calling unit, wherein, and display unit, input block, print unit, calling unit is all connected on control module, it is characterized in that:
Client's input message that control module transmits for receiving input block, judge whether client has selected function when main separation, if customer choice when main separation function, statistics idle period and busy period, with particular color, on screen, identify idle period and busy period, customer choice produces row number information after the period, row number information is sent to display unit and print unit;
Input block comprises touch display screen, and client is by touch display screen input message;
The row number information that display unit reception control unit sends, is presented at client's row number information on display screen by touch display screen;
The row number information that print unit reception control unit sends, is printed as row number receipt by row number information;
Calling unit is according to the ad hoc rules calling of arranging in numerical order.
A kind of autonomous queuing strategy is provided, whether customer choice uses function when main separation, if customer choice when main separation function, in touch screen, click and select autonomous select time section, by green and redness, on screen, identify each time period, system demonstrates the number selected and represents that by green this time period can select within each time period, red this time period number of expression is full, print row number receipt, on receipt, indicate the time period of customer choice and the row number within this time period, and advise that client carrys out the time of bank's transacting business, client's transacting business of queuing up within the selected time period.
Accompanying drawing explanation
Fig. 1 is system flowchart of the present invention
Fig. 2 selects example the time period
Embodiment
Bank's (scheme one)
The business hours of lobby every workday are divided into several time periods, for example per hourly be made as a time period, by one day business, within 8 hours, calculate and be just divided into 8 time periods, on current applied queue machine, increase " from a main separation time " function, after this function of customer choice, just can see the corresponding time period.Client selects the corresponding time period according to own arrangement of time, and the system automatic printing receipt that goes out to queue up, not only comprises on receipt that the sequence number of queuing also has the corresponding time period, and client can return bank's transacting business within the corresponding time period.
The number arranging in each time period will finally be determined after statistical study, for example, suppose 10 people of the average reception per hour of each business window of bank, if bank opens 5 windows simultaneously, just within each time period, sets and can receive 50 people.If number predetermined in this time period is less than 50 people, client can select this time period, otherwise can only select other times section.Client can see predetermined number of this time period up till now when select time section, and queuing receipt was arranged in numerical order according to each time period.The time period system automatic shield of process falls.
Bank business personnel operation: bank business personnel directly click and are next client after having handled a client's business, if the client who calls comes transacting business need to click other button, if the client that cries does not come, need not click, in addition be not any change with the use of queue machine before, system is distributed client's queue number automatically.
System assignment number principle: supposition has 10 customer choice 9:00-10:00 time periods, the queue number that every client took according to the number of the getting time is " 0901,0902...0910 ", banking personnel's system default when 9:00-10:00 called out the numbers in the time period is arranged backward since No. 0901, if No. 0901 guest is less than, system is discharged to after No. 0910 No. 0901, cries 0901 after being 0902...0910 again.
(1) if 9:00-10:00 in this time period 0902...0910 all cried, No. 0901 client does not still come, the client by 10:00-11:00 in the time period in advance, first cries 1001, then continuation is named 0901.To guarantee in a word to select the client of this time period of 9:00-10:00 just effective at this time period number.
(2) if the time has been passed through 10:00 after client 0902...0910 finishes business, system can be given tacit consent to and cries one time 0901 again, if No. 0901 client does not also come, this number cancelled.
(3) if having new client to come in this time period of 9:00-10:00, and selected this time period, just, by the order row number of this time period, the order of calling out the numbers is the same.
(4) if it's not time yet after client's business of this time period of 9:00-10:00 is finished 10:00, after the client of time period will cry in advance, the order of calling out the numbers is the same.(concrete analysis of this situation has detailed introduction in system principle in the back)
Function of statistic analysis: which time period customer quantity that can analyze within a day by this is maximum, efficiency of service can, in many open window in rush hour section, improve in bank; Otherwise, reduce window, cost-saving.
The time difference of handling due to bank's different business is larger, first can be divided into several large class business, and inhomogeneity business adopts different time period number arrangements.First selecting needs the longer type of service of client's queuing time as pilot, for example individual business handling.
But also there is certain gap the time of handling in bank's same line of business, individual business for example, is difficult to count averaging time of everyone transacting business.Our design philosophy is " expand scope of statistics, increase accuracy ".In brief, error averaging time of people's transacting business of estimation is larger, and the error of the averaging time of ten people's transacting business of estimation is just relatively little a lot.
So at the beginning of design, we select the larger time period to divide, for example, first using one hour as a time period, by arriving bank's on-site inspection statistical study, estimate that each business window of bank is per hour can receive customer quantity, different according to different time sections open window number, determine the number that each time period arranges.
Software has configurable functionality, and the number that the setting of time period and time period arrange can be adjusted at any time.Along with the progressively application of queue machine when the main separation, can be accurate gradually to the demographics estimation in the time period, can shorten as required from now on the selection of time period, for example shorten to half an hour.In use constantly improve its accuracy.
From angle of statistics, the client's number in the time period is " normal distribution ".In the middle of, period number is more, and the two ends period is fewer in number.
For preventing that client from, at middle period transacting business, can advise that client is by time advance.
For example, certain this time period of customer selecting 9:00-10:00, on row number receipt, point out client 9:00 to handle.
Because the arrangement of number in each time period can not be completely accurately, we arrange range of tolerable variance, such as range of tolerable variance is in front and back 10 minutes, even if be that client in time period of 9:00-10:00 has handled business normal condition between 9:50-10:10, exceed this time period to process according to fortuitous event.
Exception disposal route:
Difficult point maximum at the beginning of system is exactly the processing for fortuitous event, lists the fortuitous event of expecting at present, in the process of follow-up use, constantly supplements.
1, the client's business in certain time period has not been handled, and more has taken the next time period.
First need analysis to belong to regular situation or incident, unreasonable if regular situation illustrative system arranges, should reduce the number that each time period arranges.If incident, for example certain client's transacting business overlong time or certain service window Temporarily Closed of bank, should there be corresponding emergency processing flow in bank, such as increasing the measures such as contingent window.System setting can not change because of incident.
2, in certain time period, client's business handling is very fast, and long free time has appearred in bank service window.
Needing equally to analyze is regular situation or incident, unreasonable if regular situation illustrative system arranges, and need to increase the number that each time period arranges.If incident, for example the client of this time period abandoned business handling or the transacting business time all very fast, the business that do not affect is normally moved, system does not need to make change.
3, bank is because emergency condition stops business handling
Bank may run into the reasons such as network interruption, system upgrade and stop business handling in certain time period, if stopping the transacting business time can predict in advance, can point out client not select this time period.If emergency condition can not be predicted, bank should take emergency treatment scheme, such as adopting the modes such as SMS prompting client.
Bank's (scheme two)
Along with the deep application of queue machine when the main separation, the type of service that can handle according to client is different, more accurately the number that arranges of computing time section and each time period.
Specific practice is client's type of service that first selection is handled before select time section, such as the time length by transacting business type, be divided into: (1) withdraws the money that remittance is reported the loss, (2) open an account, (3) Investment & Financing, (4) other etc. four class business, statistical estimation goes out handling the time of every class business, for example (1) withdraw the money remittance report the loss be 3 minutes, (2) open an account be 5 minutes, (3) Investment & Financing be 10 minutes, (4) other be 10 minutes.
System is different according to the type of service of customer choice in each time period, automatically calculates client's number that this time period can arrange.Take 30 minutes as a time period be example, if open 4 business windows of bank outlets can be received 10 person-times of (1) class clients, 10 person-times of (2) class clients, 2 person-times of (3) class clients, 2 person-times of (4) class clients.
System has configurable functionality, can adjust at any time type of service and every class business holding time, the time period that after customer choice type of service, the automatic calculating of system can be selected.
Other functions are identical with " scheme one ".
Hospital
If be applied to hospital, need to add up clinician set time section (for example per hour) quantity of probably handling patients, according to visiting physician quantity, adjust at any time the number of patients that each time period arranges.If the project that hospital equipment checks, because the number of supervision time and each inspection is fixed, is more easily added up set time section arrangement patient's number.Other design concepts are identical with bank.
Large-scale recreation ground
If be applied to large-scale recreation ground, need to add up the quantity of reception visitor in the popular project set time section of large-scale recreation ground, because time and the arrangement person-time of each item of recreation are fixed, so time period and time period arrangement number are more easily determined and be relatively accurate.Other design concepts are identical with bank.
If it is similar to be applied to other the place design concepts that need to queue up.
Claims (10)
1. a queue machine when main separation, mainly comprise control module, input block, print unit, display unit, calling unit, dispensing unit, wherein, display unit, input block, print unit, calling unit, dispensing unit are all connected on control module, it is characterized in that:
Rule that the division of time period is set and adjusted at any time to dispensing unit, number, all types of business handling time, the system of each time period arrangement are called out the numbers, and information is sent to control module, input block receives the information of client's input, judge whether client has selected function when main separation, if customer choice when main separation function, system demonstrates the division of current time period, input block receives the information of customer choice time period, traffic type information, client's identity information that can also receive customer choice, be sent to control module by the information receiving, control module carries out overall treatment to following information, comprise: the division of time period in the business hours, the number that each time period arranges, the number that current each time period has been selected, business is suspended the time period of handling, the current time, the type of service that can also comprise customer choice, the all types of business handling time, client's identity information, current slot business handling velocity information, control module carries out counting the current optional period after overall treatment to above information, number is the period completely, the period of passing by, business is suspended the period of handling, dynamic overall treatment is carried out in the variation of control module based on information at any time, control module sends to display unit at any time by the information of time period classified information, the current selection of client, and display unit identifies the division of different time sections on screen with different colours, and points out client to confirm the time period of current selection, by customer choice, the row number information after the time period sends to print unit to control module, and print unit can print queuing receipt according to customer need, points out client to carry out the time of transacting business on receipt, the rule of calling out the numbers of the comprehensive current queueing message of control module and setting, the information of calling out the numbers is sent to calling unit, the information that calling unit sends according to control module is called out the numbers automatically, calling unit passes back to control module by the information of calling out the numbers simultaneously, and control module adjusts according to the progress of calling out the numbers the number that each time period arranges automatically, if client is choice for use function when main separation not, system can be the most forward optional period of customer choice automatically,
Input block, for receiving client's information, is sent to control module by the information receiving;
Number and the row number information of customer choice after the time period that the time period that display unit sends for reception control unit arranges, the time period has been selected, and by display screen, relevant information is shown;
The information of calling out the numbers that calling unit reception control unit sends, according to the calling of ranking of specific rule.
According to claim 1 when main separation queue machine, it is characterized in that: also comprise statistical analysis unit, the number of selecting for different time sections in one period of statistical study and all types of business is actual handles the time.
According to claim 1 when main separation queue machine, it is characterized in that: the described rule of calling out the numbers can be set as: if there are 10 customer choice 9:00-10:00 time periods, the queue number that every client took according to the number of the getting time is " 0901,0902 ... 0910 ", business personnel's system default when 9:00-10:00 called out the numbers in the time period is arranged backward since No. 0901, if No. 0901 guest is less than, system is discharged to after No. 0910 No. 0901, cried 0902 ... after 0910, cry again 0901
(1) if at 9:00-10:00 in this time period 0902 ... 0910 has all cried, No. 0901 client does not still come, client by 10:00-11:00 in the time period in advance, first cry 1001, cry again 0901, guarantee to select the client of this time period of 9:00-10:00 just effective at this time period number
(2) if 0902 ... after No. 0910 client finishes business, the time has been passed through 10:00, and system can be given tacit consent to and cries one time 0901 again, if No. 0901 client does not also come, this number cancelled,
(3) if having new client to come in this time period of 9:00-10:00, and selected this time period, just, by the order row number of this time period, the order of calling out the numbers is the same,
(4) if it's not time yet after client's business of this time period of 9:00-10:00 is finished 10:00, after the client of time period will cry in advance, the order of calling out the numbers is the same.
4. according to the queue machine when the main separation described in claim 1-3 any one, it is characterized in that: described when main separation queue machine for bank, hospital, recreation ground.
5. a queuing strategy when main separation, client selects whether to use function when main separation in queuing system, if customer choice when main separation function, system identifies optional time section, number on screen with particular color expire the period, can also identify period, the business of passing by and suspend the period of handling; Client is by after queuing system select time section, system prompt client carrys out the time of transacting business, client's transacting business of queuing up within the selected time period, queuing system is called out the numbers according to the rule of setting, and client as long as come its queueing message of transacting business just effectively within the selected period; If client is choice for use function when main separation not, system can be distributed the most forward optional period automatically.
6. method according to claim 5, is characterized in that: arrange and adjust at any time the division of time period, the number, all types of business handling time, the system that arrange of each time period called out the numbers rule.
7. method according to claim 5, is characterized in that: the number that in one period of statistical study, different time sections is selected and all types of business is actual handles the time.
8. method according to claim 5, it is characterized in that: the described rule of calling out the numbers can be set as: if there are 10 customer choice 9:00-10:00 time periods, the queue number that every client took according to the number of the getting time is " 0901,0902 ... 0910 ", business personnel's system default when 9:00-10:00 called out the numbers in the time period is arranged backward since No. 0901, if No. 0901 guest is less than, system is discharged to after No. 0910 No. 0901, has cried 0902 ... after 0910, cry again 0901
(1) if at 9:00-10:00 in this time period 0902 ... 0910 has all cried, No. 0901 client does not still come, client by 10:00-11:00 in the time period in advance, first cry 1001, cry again 0901, guarantee to select the client of this time period of 9:00-10:00 just effective at this time period number
(2) if 0902 ... after No. 0910 client finishes business, the time has been passed through 10:00, and system can be given tacit consent to and cries one time 0901 again, if No. 0901 client does not also come, this number cancelled,
(3) if having new client to come in this time period of 9:00-10:00, and selected this time period, just, by the order row number of this time period, the order of calling out the numbers is the same,
(4) if it's not time yet after client's business of this time period of 9:00-10:00 is finished 10:00, after the client of time period will cry in advance, the order of calling out the numbers is the same.
9. method according to claim 5, is characterized in that described method also comprises exception disposal route:
(1) the client's business in certain time period has not been handled, and more has taken the next time period;
First analyze and belong to regular situation or incident, if regular situation reduces the number that each time period arranges, if incident increases contingent window, system setting does not change because of incident;
(2) in certain time period, client's business handling is very fast, and long free time has appearred in service window;
Analysis is regular situation or incident, unreasonable if regular situation illustrative system arranges, and need to increase the number that each time period arranges, if incident, the business that do not affect is normally moved, and system does not need to make change;
(3) because emergency condition stops business handling;
When running into, network interrupts, system upgrade reason is while stopping business handling, if stop the transacting business time, can predict in advance, queue machine demonstrates business and suspends the period of handling, if emergency condition can not be predicted, take emergency treatment scheme, by SMS, point out client.
10. according to the queuing strategy when the main separation described in claim 5-9 any one, it is characterized in that: described when main separation queuing strategy for bank, hospital, recreation ground.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210177187.3A CN102693572B (en) | 2012-06-01 | 2012-06-01 | Self time-picking lining-up machine and lining up method |
| CN201410503794.3A CN104268975B (en) | 2012-06-01 | 2012-06-01 | Autonomous time-selecting queuing machine and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201210177187.3A CN102693572B (en) | 2012-06-01 | 2012-06-01 | Self time-picking lining-up machine and lining up method |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201410503794.3A Division CN104268975B (en) | 2012-06-01 | 2012-06-01 | Autonomous time-selecting queuing machine and method |
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| CN102693572A CN102693572A (en) | 2012-09-26 |
| CN102693572B true CN102693572B (en) | 2014-08-13 |
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| CN201210177187.3A Expired - Fee Related CN102693572B (en) | 2012-06-01 | 2012-06-01 | Self time-picking lining-up machine and lining up method |
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Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103426225A (en) * | 2013-07-19 | 2013-12-04 | 河南科技大学第一附属医院 | Bi-directional regulatory intelligent number calling system and method used in hospital ultrasound department |
| CN104616064A (en) * | 2014-12-22 | 2015-05-13 | 王宏业 | Cushioned ordering system and operation method thereof |
| CN104598977B (en) * | 2015-02-05 | 2018-05-29 | 李光磊 | A kind of information interactive ordering system and sort method |
| CN107195064A (en) * | 2017-05-26 | 2017-09-22 | 四川鸣医科技有限公司 | A kind of automatic reservation queuing system for handling reservation CT examination |
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| JP2000011074A (en) * | 1998-06-25 | 2000-01-14 | Hitachi Ltd | System for managing business stores |
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