CN109034411A - A kind of customized distributing method of the intelligent work order based on operation management - Google Patents

A kind of customized distributing method of the intelligent work order based on operation management Download PDF

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Publication number
CN109034411A
CN109034411A CN201810745066.1A CN201810745066A CN109034411A CN 109034411 A CN109034411 A CN 109034411A CN 201810745066 A CN201810745066 A CN 201810745066A CN 109034411 A CN109034411 A CN 109034411A
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module
case
work order
definition
customized
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黄思旭
袁方
章芳情
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WUHAN RUILAIBAO ENERGY TECHNOLOGY CO LTD
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WUHAN RUILAIBAO ENERGY TECHNOLOGY CO LTD
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/20Administration of product repair or maintenance
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/06Energy or water supply

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Abstract

The invention discloses a kind of customized distributing methods of intelligent work order based on operation management, specifically includes the following steps: S1, control route is built between system management module and knowledge base creating unit first, system management module can control the fault type collection module in knowledge base creating unit and be collected to extraneous various types of power failures, then module is integrated by failure quickly to be integrated the fault message of collection, be related to power maintenance technology field.The customized distributing method of the intelligent work order based on operation management, it substantially increases and distributes low efficiency, the case where effectively avoiding when worksheet processing manual process comparatively laborious and maintenance efficiency caused to reduce, achieve the purpose that realize customized worksheet processing by intelligent modern communication, realize the corresponding case problem for making maintenance personal receive base station at the first time, timely processing base station fault is achieved the purpose that simultaneously, to ensure that the normal use and communication of base station.

Description

A kind of customized distributing method of the intelligent work order based on operation management
Technical field
The present invention relates to power maintenance technology field, the customized group of specially a kind of intelligent work order based on operation management Forwarding method.
Background technique
Communication base station also known as wireless base station refer to the low-power wireless antenna communicated with user mobile phone, according to its clothes Be engaged in range size and user how much, transmission power is from several watts to upper hectowatt etc., under normal circumstances, antenna for base station be installed in from On ground 15-50 meters of building or launching tower, communication base station, that is, public mobile communication base station is a kind of shape of radio station Formula refers in limited area of radio coverage, by carrying out information between mobile switching center, with mobile telephone terminal The transceiving of transmitting believes that radio station, base station are the basic units that cellular cell is formed in mobile communication, completes mobile radio communication Communication and management function between mobile communication subscriber support the type of the base station of each agreement with increasing for communication protocol Also increasing, the type of base station, which increases application scenarios also, can become more, and the alarm classification that various agreements generate can also change, and need pair Communication base station carries out good O&M intelligent management, to meet the normal use of existing base station.
The step of alarm generated at present for base station is handled is: after the log that base station generates is uploaded to server, Then server alerts and creates work order by rule generation root is manually arranged by monitoring device monitoring alarm, then have special The personnel of distributing confirm that being distributed to maintenance personnel comes out failure, however, such mode that distributes distributes low efficiency, it cannot be effective The case where avoiding when worksheet processing manual process comparatively laborious and maintenance efficiency is caused to reduce, is unable to reach through intelligent modernization The purpose to realize customized worksheet processing is communicated, can not achieve the corresponding case problem for making maintenance personal receive base station at the first time, It cannot achieve the purpose that handle base station fault in time simultaneously, to not can guarantee the normal use and communication of base station.
Summary of the invention
(1) the technical issues of solving
In view of the deficiencies of the prior art, the present invention provides a kind of the customized of the intelligent work order based on operation management to distribute Method solves the existing mode that distributes and distributes low efficiency, cannot effectively avoid when worksheet processing manual process comparatively laborious and cause The case where maintenance efficiency reduces is unable to reach through intelligent modern communication and realizes the purpose of customized worksheet processing, cannot Realization makes maintenance personal receive the corresponding case problem of base station at the first time, while cannot reach processing base station fault purpose in time The problem of.
(2) technical solution
In order to achieve the above object, the present invention is achieved by the following technical programs: a kind of intelligence based on operation management The customized distributing method of work order, specifically includes the following steps:
S1, control route, system management module meeting are built between system management module and knowledge base creating unit first Fault type collection module in control knowledge base creating unit is collected extraneous various types of power failures, then leads to It crosses failure and integrates module and quickly integrated the fault message of collection, be created that accordingly after integration by knowledge base creation module Case base;
S2, later system management module can control case definition system by the difference in the case base being created that in S1 Fault type carries out quick case definition, and the short circuit definition module in case definition system can be in case base Short circuit is defined as short circuit, while the circuit breaker in case base is defined as disconnecting by circuit breaker definition module, member Part definition module, which burns the element in case base, to be defined as element and burns, and the short circuit, disconnection and element of definition are burnt It ruins and is integrated;
S3, the work order transmission mould when the order mouth of work order receiving unit receives external work order, in work order receiving unit The work order of receiving is sent in system management module by block, and system management module can pass together received work order and search instruction It send to being analyzed in Case Retrieval identifying system;
After search instruction receiving module in S4, Case Retrieval identifying system receives extraction instruction, Case Retrieval identification Case Retrieval module in system can retrieve case corresponding with work order into case base, then pass through case contrast module Carry out arrangement matching, after successful match, analysis of cases module is quickly analyzed, and case fault recognition module can be to being later Management module of uniting, which is sent, executes confirmation instruction;
After S5, system management module receive the execution confirmation instruction that case fault recognition module is sent in S4, system Administration and Registration Division module can the telecommunication terminal of module cage maintenance personal by wireless communication make a phone call or send short message, to notify Maintenance personal handles power failure problem in time.
Preferably, the knowledge base creating unit is to integrate module and knowledge by fault type collection module, failure respectively Library creation module composition.
Preferably, the case definition system is by short circuit definition module, circuit breaker definition module and member respectively Part definition module composition.
Preferably, the work order receiving unit is made of order mouth and work order sending module respectively.
Preferably, the Case Retrieval identifying system is by search instruction receiving module, Case Retrieval module, case respectively Contrast module, analysis of cases module and case fault recognition module composition.
(3) beneficial effect
The present invention provides a kind of customized distributing methods of intelligent work order based on operation management.Have following beneficial to effect Fruit: should intelligent work order based on operation management customized distributing method, specifically includes the following steps: S1, first in system pipes Control route is built between reason module and knowledge base creating unit, system management module can control the event in knowledge base creating unit Barrier type collection module is collected extraneous various types of power failures, and S2, later system management module can control case Different faults type in the case base being created that in S1 is carried out quick case definition by definition system, S3, works as work order When the order mouth of receiving unit receives external work order, the work order sending module in work order receiving unit sends the work order of receiving To system management module, after the search instruction receiving module in S4, Case Retrieval identifying system receives extraction instruction, case Case Retrieval module in retrieval system can retrieve case corresponding with work order, S5, system administration into case base After module receives the execution confirmation instruction that case fault recognition module is sent in S4, System Management Subdivision module can be by wireless Short message is made a phone call or sent to the telecommunication terminal of communication module case maintenance personal, to notify maintenance personal to handle electric power in time Failure problems, substantially increase and distribute low efficiency, when effectively avoiding worksheet processing manual process it is comparatively laborious and cause maintenance imitate The case where rate reduces has achieved the purpose that realize customized worksheet processing by intelligent modern communication well, realize So that maintenance personal is received the corresponding case problem of base station at the first time, while achieving the purpose that timely processing base station fault, from And it ensure that the normal use and communication of base station.
Specific embodiment
Below in conjunction with the embodiment of the present invention, technical scheme in the embodiment of the invention is clearly and completely described, Obviously, described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Based in the present invention Embodiment, every other embodiment obtained by those of ordinary skill in the art without making creative efforts, all Belong to the scope of protection of the invention.
The embodiment of the present invention provides a kind of technical solution: a kind of customized side of distributing of the intelligent work order based on operation management Method, specifically includes the following steps:
S1, control route, system management module meeting are built between system management module and knowledge base creating unit first Fault type collection module in control knowledge base creating unit is collected extraneous various types of power failures, then leads to It crosses failure and integrates module and quickly integrated the fault message of collection, be created that accordingly after integration by knowledge base creation module Case base;
S2, later system management module can control case definition system by the difference in the case base being created that in S1 Fault type carries out quick case definition, and the short circuit definition module in case definition system can be in case base Short circuit is defined as short circuit, while the circuit breaker in case base is defined as disconnecting by circuit breaker definition module, member Part definition module, which burns the element in case base, to be defined as element and burns, and the short circuit, disconnection and element of definition are burnt It ruins and is integrated;
S3, the work order transmission mould when the order mouth of work order receiving unit receives external work order, in work order receiving unit The work order of receiving is sent in system management module by block, and system management module can pass together received work order and search instruction It send to being analyzed in Case Retrieval identifying system;
After search instruction receiving module in S4, Case Retrieval identifying system receives extraction instruction, Case Retrieval identification Case Retrieval module in system can retrieve case corresponding with work order into case base, then pass through case contrast module Carry out arrangement matching, after successful match, analysis of cases module is quickly analyzed, and case fault recognition module can be to being later Management module of uniting, which is sent, executes confirmation instruction;
After S5, system management module receive the execution confirmation instruction that case fault recognition module is sent in S4, system Administration and Registration Division module can the telecommunication terminal of module cage maintenance personal by wireless communication make a phone call or send short message, to notify Maintenance personal handles power failure problem in time.
In the present invention, knowledge base creating unit is to integrate module and knowledge base by fault type collection module, failure respectively Creation module composition.
In the present invention, case definition system is by short circuit definition module, circuit breaker definition module and element respectively Definition module composition.
In the present invention, work order receiving unit is made of order mouth and work order sending module respectively.
In the present invention, Case Retrieval identifying system is by search instruction receiving module, Case Retrieval module, case pair respectively It is formed than module, analysis of cases module and case fault recognition module.
It should be noted that, in this document, relational terms such as first and second and the like are used merely to a reality Body or operation are distinguished with another entity or operation, are deposited without necessarily requiring or implying between these entities or operation In any actual relationship or order or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to Non-exclusive inclusion, so that the process, method, article or equipment including a series of elements is not only wanted including those Element, but also including other elements that are not explicitly listed, or further include for this process, method, article or equipment Intrinsic element.
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding And modification, the scope of the present invention is defined by the appended.

Claims (5)

1. a kind of customized distributing method of the intelligent work order based on operation management, it is characterised in that: specifically includes the following steps:
S1, control route is built between system management module and knowledge base creating unit first, system management module can control Fault type collection module in knowledge base creating unit is collected extraneous various types of power failures, then passes through event Barrier integrates module and is quickly integrated the fault message of collection, is created that corresponding case by knowledge base creation module after integration Example knowledge base;
S2, later system management module can control case definition system by the different faults in the case base being created that in S1 Type carries out quick case definition, and the short circuit definition module in case definition system can be to the circuit in case base Short circuit is defined as short circuit, while the circuit breaker in case base is defined as disconnecting by circuit breaker definition module, and element is fixed Adopted module, which burns the element in case base, to be defined as element and burns, and by the short circuit, disconnection and element of definition burn into Row integration;
S3, the work order sending module general when the order mouth of work order receiving unit receives external work order, in work order receiving unit The work order of receiving is sent in system management module, and received work order and search instruction can be sent to together by system management module It is analyzed in Case Retrieval identifying system;
After search instruction receiving module in S4, Case Retrieval identifying system receives extraction instruction, Case Retrieval identifying system Interior Case Retrieval module can retrieve case corresponding with work order into case base, then be carried out by case contrast module It arranges to match, after successful match, analysis of cases module is quickly analyzed, and case fault recognition module can be to system pipes later It manages module and sends to execute and confirm instruction;
After S5, system management module receive the execution confirmation instruction that case fault recognition module is sent in S4, system administration Section's module can the telecommunication terminal of module cage maintenance personal by wireless communication make a phone call or send short message, to notify to repair Personnel handle power failure problem in time.
2. a kind of customized distributing method of intelligent work order based on operation management according to claim 1, feature exist In: the knowledge base creating unit is that module and knowledge base creation module group are integrated by fault type collection module, failure respectively At.
3. a kind of customized distributing method of intelligent work order based on operation management according to claim 1, feature exist In: the case definition system is by short circuit definition module, circuit breaker definition module and element definition module group respectively At.
4. a kind of customized distributing method of intelligent work order based on operation management according to claim 1, feature exist In: the work order receiving unit is made of order mouth and work order sending module respectively.
5. a kind of customized distributing method of intelligent work order based on operation management according to claim 1, feature exist In: the Case Retrieval identifying system is by search instruction receiving module, Case Retrieval module, case contrast module, case respectively Example analysis module and case fault recognition module composition.
CN201810745066.1A 2018-07-09 2018-07-09 A kind of customized distributing method of the intelligent work order based on operation management Pending CN109034411A (en)

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN112150673A (en) * 2020-09-21 2020-12-29 武汉瑞莱保能源技术有限公司 Electrical equipment isolation management and control system based on Internet of things technology
CN112699681A (en) * 2020-12-17 2021-04-23 国网冀北电力有限公司信息通信分公司 Power communication system defect fault order dispatching method and device based on knowledge graph

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CN105262616A (en) * 2015-09-21 2016-01-20 浪潮集团有限公司 Failure repository-based automated failure processing system and method
CN106790538A (en) * 2016-12-22 2017-05-31 逯帅 Power system is set up and fault solution method for pushing with O&M fault database
CN106960274A (en) * 2017-03-01 2017-07-18 武汉烽火技术服务有限公司 A kind of fault ticket processing system and method
CN107229983A (en) * 2017-06-08 2017-10-03 广州御银金融服务有限公司 A kind of automatic fault reporting distribute leaflets system based on short message
CN107644259A (en) * 2017-07-12 2018-01-30 重庆雅智兰能源管理有限公司 Electric power system fault auto form delivering monitoring method and system
JP2018045416A (en) * 2016-09-14 2018-03-22 株式会社日立ビルシステム Responder allocation system

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103942220A (en) * 2013-01-23 2014-07-23 成都勤智数码科技股份有限公司 Method used for intelligently linking work orders with knowledge of knowledge base and suitable for IT operation and maintenance system
CN105262616A (en) * 2015-09-21 2016-01-20 浪潮集团有限公司 Failure repository-based automated failure processing system and method
JP2018045416A (en) * 2016-09-14 2018-03-22 株式会社日立ビルシステム Responder allocation system
CN106790538A (en) * 2016-12-22 2017-05-31 逯帅 Power system is set up and fault solution method for pushing with O&M fault database
CN106960274A (en) * 2017-03-01 2017-07-18 武汉烽火技术服务有限公司 A kind of fault ticket processing system and method
CN107229983A (en) * 2017-06-08 2017-10-03 广州御银金融服务有限公司 A kind of automatic fault reporting distribute leaflets system based on short message
CN107644259A (en) * 2017-07-12 2018-01-30 重庆雅智兰能源管理有限公司 Electric power system fault auto form delivering monitoring method and system

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN112150673A (en) * 2020-09-21 2020-12-29 武汉瑞莱保能源技术有限公司 Electrical equipment isolation management and control system based on Internet of things technology
CN112699681A (en) * 2020-12-17 2021-04-23 国网冀北电力有限公司信息通信分公司 Power communication system defect fault order dispatching method and device based on knowledge graph

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Application publication date: 20181218