CN104657907B - The processing method of power system information, apparatus and system - Google Patents
The processing method of power system information, apparatus and system Download PDFInfo
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- CN104657907B CN104657907B CN201310596242.7A CN201310596242A CN104657907B CN 104657907 B CN104657907 B CN 104657907B CN 201310596242 A CN201310596242 A CN 201310596242A CN 104657907 B CN104657907 B CN 104657907B
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Abstract
The invention discloses a kind of processing method of power system information, apparatus and systems.Wherein, which includes：Electric system terminal, for preserving the data acquisition system in electric system；Notification information generates terminal, for obtaining the data acquisition system in electric system terminal, and according to the species for identifying to determine each data message in data acquisition system of data message；Faulted-phase judgment terminal in the case of in definite data message for electric network fault information, handles electric network fault information, and handling result is sent to corresponding notice object；The power supply information processing terminal, in the case of in definite data message for outage information, handles outage information, and handling result is sent to corresponding notice object.By means of the invention it is possible to improve the efficiency notified so that accident can quickly meet with a response, and save human cost.
Description
Technical field
The present invention relates to field of power, in particular to a kind of processing method of power system information, device and
System.
Background technology
City has surrounded regulation and control integration and distribution automation system at present, establishes such as OA office systems, PMS production streams
Thread management system, OMS scheduling flows management system, relay protection information system, generalized information system and converged communication system etc..This
A little operation systems have given city electric company to bring very big improvement.But machine and machine are realized on the basis of these systems
The transmission of the effective fast accurate of information between device, people and machine, realize information interaction, only rely on single means of communication be cannot
It fully achieves, system only relies on a variety of means of communication, is judged by information intelligent, intelligent editing and using a variety of logical
The concurrent form of letter mode, related system and personnel are notified by information.
Manual notifications' mode of Customer Service people may be employed to realize information interaction, the information of client's formula in the prior art
Although advice method realizes information interaction, and relatively flexible with conveniently section, but in the case where notification information amount is very big,
The human cost of manual notifications' mode is excessively high, and efficiency of service is relatively low.In addition, manual notifications' mode information channel is relatively
Narrow, information processing efficiency is low, and during in face of accident, electric power personnel and power consumer can not timely respond to.
Currently for correlation technique in electric system by the way of manual notifications' power message, can not be efficiently accurate
Transmission message, cause that information interaction efficiency is low, can not timely respond to the problem of accident, not yet propose effective solution at present
Certainly scheme.
The content of the invention
For correlation technique in electric system by the way of manual notifications' power message, efficiently can not accurately pass
Message is passed, causes that information interaction efficiency is low, can not timely respond to the problem of accident, not yet proposes effective solution party at present
Case, for this purpose, it is a primary object of the present invention to provide a kind of processing method of power system information, apparatus and system, to solve
The above problem.
To achieve these goals, according to an aspect of the invention, there is provided a kind of processing side of power system information
Method, this method include：The data acquisition system in electric system terminal is obtained, data acquisition system includes：Electric network fault information and the letter that has a power failure
Breath；The species of each data message in data acquisition system is determined according to the mark of data message；It is electric network fault in data message
In the case of information, electric network fault information is handled, and handling result is sent to corresponding notice object；Believe in data
In the case of ceasing for outage information, outage information is handled, and handling result is sent to corresponding notice object.
To achieve these goals, according to another aspect of the present invention, a kind of processing dress of power system information is provided
It puts, which includes：Acquisition module, for obtaining the data acquisition system in electric system terminal, data acquisition system includes：Electric network fault
Information and outage information；Judgment module determines each data message in data acquisition system for the mark according to data message
Species；Faulted-phase judgment module, in the case of in data message for electric network fault information, at fault message
Reason, and handling result is sent to corresponding notice object；Outage information processing module, for being outage information in data message
In the case of, outage information is handled, and handling result is sent to corresponding notice object.
To achieve these goals, according to another aspect of the present invention, a kind of processing system of power system information is provided
System, the system include：Electric system terminal, for preserving the data acquisition system in electric system, wherein, data acquisition system includes：Electricity
Net fault message and outage information；Notification information generates terminal, correspondence is established with electric system terminal, for obtaining electric power
Data acquisition system in system terminal, and according to the species for identifying to determine each data message in data acquisition system of data message；
Wherein, notification information generation terminal includes：Faulted-phase judgment terminal and the power supply information processing terminal, faulted-phase judgment are whole
End in the case of in definite data message for electric network fault information, is handled electric network fault information, and processing is tied
Fruit is sent to corresponding notice object；The power supply information processing terminal, in the case of in definite data message for outage information,
Outage information is handled, and handling result is sent to corresponding notice object.
By the present invention, using electric system terminal, for preserving the data acquisition system in electric system, wherein, data set
Conjunction includes：Electric network fault information and outage information；Notification information generates terminal, and correspondence is established with electric system terminal, uses
Determine that each data are believed in data acquisition system in obtaining the data acquisition system in electric system terminal, and according to the mark of data message
The species of breath；Wherein, notification information generation terminal includes：Faulted-phase judgment terminal and the power supply information processing terminal, failure letter
Processing terminal is ceased, in the case of in definite data message for electric network fault information, electric network fault information is handled, and
Handling result is sent to corresponding notice object；The power supply information processing terminal, for being outage information in definite data message
In the case of, outage information is handled, and handling result is sent to corresponding notice object, solve correlation technique
In electric system by the way of manual notifications' power message, message efficiently can not be accurately transferred, information interaction is caused to be imitated
Rate is low, can not timely respond to the problem of accident, and then realizes and notify to replace automatically by system by manual notifications' mode, from
And improve the efficiency notified so that accident can quickly meet with a response, and save the effect of human cost.
Description of the drawings
Attached drawing described herein is used for providing a further understanding of the present invention, forms the part of the application, this hair
Bright schematic description and description does not constitute improper limitations of the present invention for explaining the present invention.In the accompanying drawings：
Fig. 1 is the structure diagram of the processing system of power system information according to embodiments of the present invention；
Fig. 2 is the detailed construction schematic diagram of the processing system of power system information according to embodiments of the present invention；
Fig. 3 is the flow chart of the processing method of power system information according to embodiments of the present invention；
Fig. 4 is the detail flowchart of the processing method of power system information shown in Fig. 3 according to the present invention；
Fig. 5 is the method flow diagram of the electric network fault information processing of embodiment illustrated in fig. 3 according to the present invention；
Fig. 6 is the method flow diagram of the scheduled outage information processing of embodiment illustrated in fig. 3 according to the present invention；And
Fig. 7 is the structure diagram of the processing unit of power system information according to embodiments of the present invention.
Specific embodiment
It should be noted that in the case where there is no conflict, the feature in embodiment and embodiment in the application can phase
Mutually combination.The present invention will be described in detail below with reference to the accompanying drawings and in conjunction with the embodiments.
Before the further detail below of description various embodiments of the present invention, it will be described with reference to Figure 1 and can be used for realizing this hair
The suitable counting system structure of one of bright principle.In the following description, unless otherwise specified, otherwise will refer to by one or
Action that multiple computers perform and the symbolic indication of operation describe various embodiments of the present invention.As such, it will be understood that sometimes
Being referred to as this kind of action of computer execution and operation includes the processing unit of computer to representing data with structured form
The manipulation of electric signal.It is safeguarded on this manipulation transforms data or position in the storage system of computer, this is with this
The mode that the technical staff in field understands reconfigures or changes the operation of computer.The data structure for safeguarding data is that have
The physical location of the memory of particular community defined in the form of data.However, although this hair described in above-mentioned context
It is bright, but it does not mean restrictive, as understood by those skilled in the art, action described below and operation
Each side can also be realized with hardware.
Attached drawing is turned to, wherein identical reference number refers to identical element, the principle of the present invention is illustrated as in a conjunction
It is realized in suitable computing environment.It is described below based on described the embodiment of the present invention, and is not considered as on herein not
The alternative embodiment that is expressly recited and limit the present invention.
Fig. 1 shows the schematic diagram of an example computer architecture available for these equipment.For the mesh of description
, the architecture painted is only an example of proper environment, and not the use scope to the present invention or function propose any
Limitation.Also not in its most basic configuration, Fig. 1 is the knot of the processing system of power system information according to embodiments of the present invention
Structure schematic diagram.
As shown in Figure 1, the processing system of the power system information can include：The notice letter of unified power system terminal 10, one
Breath generation terminal 30, a faulted-phase judgment terminal 301 and a power supply information processing terminal 303.
Electric system terminal 10, for preserving the data acquisition system in electric system, wherein, data acquisition system includes：Power grid event
Hinder information and outage information.
Notification information generates terminal 30, correspondence is established with electric system terminal, for obtaining in electric system terminal
Data acquisition system, and the species of each data message in data acquisition system is determined according to the mark of data message；
Wherein, notification information generation terminal includes：Faulted-phase judgment terminal 301 and the power supply information processing terminal 303,
Faulted-phase judgment terminal 301, in the case of in definite data message for electric network fault information, to power grid event
Barrier information is handled, and handling result is sent to corresponding notice object；
Power the information processing terminal 303, for definite data message be outage information in the case of, to outage information into
Row processing, and handling result is sent to corresponding notice object.
The above embodiments of the present application provide an intelligent interaction system, utilize the communication technology, computer and network technologies
It is combined with distribution automation and digitlization electric power system, fusion mobile phone, fixed-line telephone, fax and 800M Digital Clusterings etc. are a variety of
Communication mode realizes machine and machine, people and machine information high speed alternatively intelligence communication platform.
System obtains the data acquisition system of the power grid message of electric system terminal by interface, which can wrap
Distribution automation system and digitlization electric power system are included, after the News Category and message content of automatic decision data message,
Correspondence between being according to preset mode in News Category and system handles electric network fault information or outage information,
Final handling result is sent to notice object in the form of notifying, as a result, said program can solve correlation technique
In electric system by the way of manual notifications' power message, message efficiently can not be accurately transferred, causes information interaction efficiency
It is low, can not timely respond to the problem of accident, and then realize and notify to replace automatically by system by manual notifications' mode, so as to
Improve the efficiency notified so that accident can quickly meet with a response, and save the effect of human cost.
Preferably, as shown in Fig. 2, above system can also include：Short message server connects with notification information generation terminal
It connects, for forward process result to corresponding notice object.Short message server is a short message relaying platform, can believe interaction
The electric network fault information or scheduled outage information of breath system generation are sent to corresponding client, such as circuit repair personnel, match somebody with somebody
Electric repair personnel, Customer Service people.
Specifically, system can notify personnel and corresponding notification message template with Auto-matching, according to notifying personnel
Auto-matching advice method recycles the different advice methods such as voice, short message, fax and 800M Digital Clusterings, power grid is believed
In time, accurately notice arrives related repair personnel and client to breath.Accident classification processing capacity is improved, improves customer service matter
Amount.Interaction systems organically merge electric network information with present a variety of means of communication, change existing single communication mode.It will
Intelligence, the automation of power information management are effectively further promoted, it is horizontal and objective to greatly improve enterprise information management
Family service level.
As shown in Fig. 2, notification information generation terminal can be an interaction information system, notification information generation terminal can
To include：Utilize the electric network fault notifier processes system in faulted-phase judgment terminal（That is distribution automation system）And it supplies
Scheduled outage notifier processes system on power information processing terminal（Digitize electric power system）.Specifically, above-mentioned notification information
Application environment and the application process for generating terminal are as follows：
Above-mentioned notification information generation terminal system is that the application in city is mainly supplied with distribution automation system, digitlization
Electric system interacts, and solves the information transmission between distribution automation and digitlization electric power system and people, information interaction etc. and leads to
The problem of in terms of letter.System will obtain effective data-message among the operation systems such as distribution automation, pass through internal system
Intelligent decision module, analyze the species of information.If information be fault message, by electric network fault notifier processes system come
It is handled according to fault message flow；If information is scheduled outage information, by scheduled outage notifier processes system come according to meter
Draw outage information flow processing.System can realize that a category information is led to different notification message templates, different advice methods
Know different relevant personnel and client.Electric network information can be notified into repair personnel and client in first time.Greatly
Enterprise information management level is improved, the reflection speed of electric network fault is accelerated, improves level of customer service, improve enterprise
Industry image.
For scheduled outage information, the traditional manual notifications' mode of Customer Service people is changed, by manual notifications by being
The automatic notice of system replaces.So as to alleviate the workload that contact staff notifies client, customer service human resources are saved.Make client can be with
Grid condition is understood in time, improves customer service efficiency.It is interactive by client and system information, make customer experience to electric power science and technology
Advance, so as to improve customer service image, enterprise image.
Above-mentioned intelligent interaction information system is to utilize the communication technology, computer and network technologies and distribution automation sum number
Word electric power system is combined, the communications such as fusion mobile phone, fixed-line telephone, fax and Digital Clustering, realize machine with
Machine, people and machine information alternatively intelligence communication platform at a high speed.System obtains distribution automation by interface and digitlization supplies
Power grid message in electric system, automatic decision News Category and message content are according to News Category and preset mode in system
Between correspondence.System Auto-matching notifies personnel and corresponding notice template；According to notifying personnel's Auto-matching
Advice method recycles the different advice methods such as voice, short message, fax and Digital Clustering, by electric network information in time, accurately
Notify related repair personnel and client.Accident classification processing capacity is improved, improves customer service quality.Interaction systems will
Electric network information is organically merged with present a variety of means of communication, changes existing single communication mode.It will effectively further
Intelligence, the automation of power information management are promoted, greatlys improve enterprise information management level and level of customer service.
Preferably, faulted-phase judgment terminal can include：Measurement processor, for determining the failure of electric network fault information
Classification；Fault information processor, for the lookup in notification database and the corresponding notice object of fault category, wherein,
In the case of notifying object for electric power personnel, electric network fault information is subjected to notifier processes, and obtained notice result is sent
Give electric power personnel；In notice object in the case of power customer, electric network fault information is subjected to notifier processes, and will obtained
Notice result is sent to power customer.
Specifically, in above-described embodiment, electric network fault information is subjected to notifier processes, and obtained notice result is sent
It is as follows to the process detailed embodiment of electric power personnel：It determines the need for carrying out the meeting of set of digits group, wherein, it is needing to carry out
In the case of the meeting of set of digits group, group meeting is held in selection automatically or the manual mode for holding group meeting leads to electric network fault information
Know processing, and notifier processes result is sent to electric power personnel by communications platform；It need not carry out the meeting of set of digits group
In the case of, failure message template is selected according to the fault category of electric network fault information, at the failure message template according to selection
After reason electric network fault information obtains failure notification result, failure notification result is sent to electric power personnel by communications platform.
Specifically, in above-described embodiment, the process of power customer will be sent to after electric network fault information progress notifier processes
Detailed embodiment is as follows：The fault zone of generation electric network fault is determined according to the parameter of electric network fault information；Judge electric power visitor
Whether family is user in fault zone, wherein, in the case where power customer is the user in fault zone, select faulty section
Client messages' template in domain handles electric network fault information, obtains Fisrt fault notice, and Fisrt fault is passed through communication
Platform is sent to power customer；In the case where power customer is not the user in fault zone, the visitor in non-faulting region is selected
Family source template handles electric network fault information, obtains the second failure notification, and the second failure notification is sent out by communications platform
Give power customer.
From the foregoing, it will be observed that the informing function of the electric network fault information of the interaction information system of the above embodiments of the present application is by tradition
The artificial failure notification of dispatcher become system automatic fault notice.Reduce the time of failure notification, reduce dispatcher
Workload and strive for more time coordinations at failure initial stage for dispatcher, commander repair personnel excludes electric network fault.Therefore
It is that interaction systems are merged with distribution automation system machine to hinder informing function.It solves how distribution automation system leads to personnel
The problems of the communication level such as letter, communication mode.
Specifically, after notification information generation terminal system gets the failure relevant information in distribution automation, according to event
Hinder the content intelligent decision fault message classification of information, searched in systems according to information category and corresponding notify personnel.
If notifying personnel as electric power personnel, according to information category, select according to notifying personnel.And judge whether the informant person needs
Want 800 groups of meetings of Digital Clustering, if necessary to set of digits, group is notified that, need to determine whether group can mode be automatic group meeting
With manual group meeting.Automatic group meeting：System by the corresponding personnel according to corresponding to fault message classification and set of digits group can together with
Automatically hold a meeting.Meeting can record according to the mode recorded meeting of voice-activated.Group meeting manually：System will be believed according to failure
It can be in the case of giving tacit consent to membership personnel to cease corresponding personnel's sum number word cluster group corresponding to classification, and dispatcher can be with manual edit
Membership personnel.And it is operated by dispatcher to complete Meeting Held.If you do not need to the meeting of set of digits group, system will be according to info class
Not and notify personnel, intelligent editing content of announcement simultaneously selects information advice method.In first time by electric network fault information with more
Kind of communication mode notice avoids situations such as notifying not in place and notice not in time to correlation leader and repair personnel.Make leader
The basic condition of failure can timely be understood, repair personnel is made to make most fast reaction to electric network fault, so as to improve processing event
The efficiency of barrier.Promote the Ability of emergency management of accident.
If notifying personnel as client, system according to information category and will notify personnel, and intelligent editing content of announcement simultaneously selects
Information advice method.Electric network fault information is notified into failure relative clients with communication in first time, by power grid
Information allows client to know safety at power cut, eliminates conjecture of the client to safety at power cut to client's transparence.Change customer service mode, carry
High level of customer service.The customer information as collected by center feed notifies the customer information being collected into client.
Preferably, the above-mentioned power supply information processing terminal can include：Query processor, for inquiring about the electricity in power supply interrupted district
Power user；Power supply message handler, for judging whether customer notification mode is fax, wherein, it is to pass in customer notification mode
In the case of genuine, according to fax template processing outage information, the first power off notifying obtained, and the first power off notifying is passed through into communication
Platform is faxed to the power consumer in power supply interrupted district；In the case where customer notification mode is not fax, notification message mould is selected
Plate handles outage information, obtains the second power off notifying, and the second power off notifying is sent to power supply interrupted district by communications platform
Interior power consumer.
Specifically, in above-described embodiment, when notify object for power consumer in power supply interrupted district when, to outage information into
Row processing, and by handling result be sent to it is corresponding notice object after, detailed embodiment is as follows：Judge whether to receive and stop
The feedback information that power consumer in electric region returns；After receiving the feedback information, the feedback extracted in feedback information please
It asks, feedback request is handled according to fax template or notification message template, obtain feedback result notice；Feedback result is passed through
Communications platform is sent to the power consumer in power supply interrupted district.
Specifically, the power supply information processing terminal of above-described embodiment realizes scheduled outage informing function, which is mutual
Dynamic information system is merged with digitlization electric power system.The information processing terminal of powering actively can provide scheduled outage letter to client
Breath, the service work of power grid is transparent to client, using the network information, communication and automatic technology from scientific and technical level, change
Become traditional customer service working method, manual notifications are changed into system notifies automatically.Customer service pressure is alleviated, client is avoided and leads to
Situations such as not in place, omission notifies is known, so as to improve customer service level.Inherent scientific and technological level and external customer service by enterprise
Level, so as to improve the comprehensive strength of enterprise.
Plan power off notifying function in the above embodiments of the present application to support scheduled outage message manual typing and obtain automatically
Take two ways.System automatically identifies the user in power failure section according to power failure section, judge customer notification mode whether be
Fax, if advice method is fax, selection fax template searches client's fax number, sends fax.If advice method is not to pass
Very, notification message template and advice method are selected according to customer name, notifies client.System can be according to the feedback information of client
Judge change requirement of the client to notification message.If client does not make outage information feedback, system goes out programming count
There is no the information such as the customer name of information feedback, pass through contact staff manual notifications.If client has feedback information, system is known automatically
Whether with feedback request information in other feedback information, if there is solicited message, system is then performed according to request requirement, and is remembered
Record.If there is no solicited message, system will record the feedback information of client.System utilizes feedback mechanism, avoids notice not
In place, the problems such as omitting notice, improves customer service quality；Using communication science and technology, traditional advice method is changed, is improved
Customer service work efficiency；Using science and technology, customer service workflow is optimized, is improved work efficiency.Improve corporate image.
Preferably, electric system terminal can include data server, for gathering the data acquisition system in electric system.
Fig. 3 is the flow chart of the processing method of power system information according to embodiments of the present invention；Fig. 4 is according to the present invention
The detail flowchart of the processing method of power system information shown in Fig. 3；Fig. 5 is the electricity of embodiment illustrated in fig. 3 according to the present invention
The method flow diagram of net faulted-phase judgment；Fig. 6 is the side of the scheduled outage information processing of embodiment illustrated in fig. 3 according to the present invention
Method flow chart.
This method comprises the following steps as shown in Figure 3：
Step S102, obtains the data acquisition system in electric system terminal, and data acquisition system includes：Electric network fault information and power failure
Information.
Step S104 determines the species of each data message in data acquisition system according to the mark of data message.
Step S106 in the case where data message is electric network fault information, is handled fault message, and will processing
As a result it is sent to corresponding notice object.
Step S108, in data message in the case of outage information, to handle outage information, and by handling result
It is sent to corresponding notice object.
The above embodiments of the present application provide a kind of processing method of power system information, utilize the communication technology, computer
It is combined with network technology with distribution automation and digitlization electric power system, fusion mobile phone, fixed-line telephone, fax and 800M numbers
The communications such as cluster realize machine and machine, people and machine information high speed alternatively intelligence communication platform.
System obtains the data acquisition system of the power grid message of electric system terminal by interface, which can wrap
Distribution automation system and digitlization electric power system are included, after the News Category and message content of automatic decision data message,
Correspondence between being according to preset mode in News Category and system handles electric network fault information or outage information,
Final handling result is sent to notice object in the form of notifying, as a result, said program can solve correlation technique
In electric system by the way of manual notifications' power message, message efficiently can not be accurately transferred, causes information interaction efficiency
It is low, can not timely respond to the problem of accident, and then realize and notify to replace automatically by system by manual notifications' mode, so as to
Improve the efficiency notified so that accident can quickly meet with a response, and save the effect of human cost.
As shown in figure 4, the database of data center can preserve distribution automation system and digitlization electric power system generation
Data acquisition system, data acquisition system can include：Electric network fault information and outage information, as can be seen that being from system flow Fig. 4
System is that the application in city is mainly distribution automation system, digitlization electric power system, solves distribution automation and digitlization supplies
The problem of communication aspects such as information transmission, information interaction between electric system and people.System will be from the business such as distribution automation system
Effective data-message is obtained among system, by the intelligent decision module of internal system, analyzes the species of information.If information is
Fault message is then handled according to fault message flow；If information is scheduled outage information, according to schedule at outage information flow
Reason.It is different relevant that system can realize that a category information is notified with different notification message templates, different advice methods
Personnel and client.Electric network information can be notified into repair personnel and client in first time.Drastically increase IT application in enterprises
Management level accelerates the reflection speed of electric network fault, improves level of customer service, improve corporate image.
Preferably, in the above embodiments of the present application, in the case where data message is electric network fault information, to fault message
The step of being handled, and handling result is sent to corresponding notice object can include：Determine the event of electric network fault information
Hinder classification；Lookup and the corresponding notice object of fault category in notification database, wherein, it is electric power personnel in notice object
In the case of, electric network fault information is subjected to notifier processes, and obtained notice result is sent to electric power personnel；In notice pair
In the case of for power customer, electric network fault information is subjected to notifier processes, and obtained notice result is sent to electric power
Client.
Preferably, in the above embodiments of the present application, electric network fault information is subjected to notifier processes, and the notice knot that will be obtained
Fruit, which is sent to the step of electric power personnel, to be included：It determines the need for carrying out the meeting of set of digits group, wherein, it is needing to carry out set of digits
In the case of group's meeting, group meeting is held in selection automatically or the manual mode for holding group meeting carries out at notice electric network fault information
Reason, and notifier processes result is sent to electric power personnel by communications platform；It need not carry out the situation of set of digits group meeting
Under, failure message template is selected according to the fault category of electric network fault information, electricity is being handled according to the failure message template of selection
After net fault message obtains failure notification result, failure notification result is sent to electric power personnel by communications platform.
Preferably, in the above embodiments of the present application, electric network fault information is subjected to notifier processes, and the notice knot that will be obtained
Fruit, which is sent to the step of power customer, to be included：The faulty section of generation electric network fault is determined according to the parameter of electric network fault information
Domain；Judge whether power customer is user in fault zone, wherein, it is the situation of the user in fault zone in power customer
Under, client messages' template of fault zone is selected to handle electric network fault information, obtains Fisrt fault notice, and by Fisrt fault
Notice is sent to power customer by communications platform；In the case where power customer is not the user in fault zone, select non-
Client messages' template of fault zone handles electric network fault information, obtains the second failure notification, and the second failure notification is led to
It crosses communications platform and is sent to power customer.
Specifically, as shown in figure 5, in the above embodiments of the present application, detecting data message for electric network fault information
In the case of, fault message can be handled by the failure notification function of interaction information system, the failure of interaction systems is led to
Know that traditional artificial failure notification of dispatcher is become system automatic fault notice by function.
Specific implementation process is as follows：After system gets the failure relevant information in distribution automation, believed according to failure
The content intelligent decision fault message classification of breath according to information category searches and corresponding notifies personnel in systems.It is if logical
Personnel are known for electric power personnel, then according to information category, are selected according to notifying personnel.And judge whether the informant person needs
800 groups of meetings, if necessary to set of digits, group is notified that, need to determine whether group can mode for automatic group can and group meeting manually.
Automatic group meeting：System holds a meeting the corresponding personnel according to corresponding to fault message classification automatically together with Digital Clustering.Meeting
View can record according to the mode recorded meeting of voice-activated.Group meeting manually：System will be according to corresponding to fault message classification
In the case that corresponding personnel's sum number word cluster is acquiescence membership personnel, dispatcher can be with manual edit membership personnel.And by dispatching
Member operates to complete Meeting Held.If you do not need to the meeting of set of digits group, system according to information category and will notify personnel, intelligence
Editor's content of announcement simultaneously selects information advice method.Electric network fault information is notified into phase with communication in first time
Leader and repair personnel are closed, avoids situations such as notifying not in place and notice not in time.Leader is enable timely to understand failure
Basic condition makes repair personnel make most fast reaction to electric network fault, so as to improve the efficiency of handling failure.Promote burst thing
The Ability of emergency management of part.
If notifying personnel as client, system according to information category and will notify personnel, and intelligent editing content of announcement simultaneously selects
Information advice method.Electric network fault information is notified into failure relative clients with communication in first time, by power grid
Information allows client to know safety at power cut, eliminates conjecture of the client to safety at power cut to client's transparence.Change customer service mode, carry
High level of customer service.The customer information as collected by center feed notifies the customer information being collected into client.
It follows that failure notification function provided by the invention reduces the time of failure notification, reduce dispatcher's
Workload simultaneously is striven for more time coordinations, commander repair personnel exclusion electric network fault at failure initial stage for dispatcher.Failure
Informing function is that interaction systems are merged with distribution automation system machine.It solves how distribution automation system leads to personnel
The problems of the communication level such as letter, communication mode.
Preferably, in the above embodiments of the present application, in the case where data message is outage information, outage information is carried out
The step of handling, and handling result is sent to corresponding notice object can include：Inquire about the power consumer in power supply interrupted district；
Judge whether customer notification mode is fax, wherein, in the case where customer notification mode is fax, according to fax template processing
Outage information obtains the first power off notifying, and the first power off notifying is faxed by communications platform to the electric power in power supply interrupted district
User；In the case where customer notification mode is not fax, notification message template is selected to handle outage information, second is obtained and stops
Electricity notice, and the second power off notifying is sent to by communications platform to the power consumer in power supply interrupted district.
In the above-described embodiments, when it is the power consumer in power supply interrupted district to notify object, to outage information
Reason, and by handling result be sent to it is corresponding notice object after, method can also include the following steps：Judge whether to receive
The feedback information that power consumer in power supply interrupted district returns；After receiving the feedback information, the feedback in feedback information is extracted
Request handles feedback request according to fax template or notification message template, obtains feedback result notice；Feedback result notice is logical
Cross the power consumer that communications platform is sent in power supply interrupted district.
Specifically, as shown in fig. 6, in the above embodiments of the present application, situation of the data message for outage information is being detected
Under, fault message can be handled by the scheduled outage informing function of interaction information system.Scheduled outage informing function
It is that interaction information system is merged with digitlization electric power system, actively scheduled outage information is provided to client, by the maintenance of power grid
It works transparent to client, using the network information, communication and automatic technology from scientific and technical level, changes traditional customer service work
Manual notifications are changed into system and notified automatically by mode.Customer service pressure is alleviated, avoids that customer notification is not in place, it is logical to omit
Situations such as knowing, so as to improve customer service level.It is horizontal by the inherent scientific and technological level of enterprise and external customer service, so as to improve enterprise
The comprehensive strength of industry.
Scheduled outage informing function supports scheduled outage message manual typing and automatic acquisition two ways.System according to
Power failure section automatically identifies the user in power failure section, judges whether customer notification mode is fax, if advice method is biography
Very, selection fax template, lookup client's fax number, send fax.If advice method is not fax, selected according to customer name
Notification message template and advice method, notify client.System can judge that client disappears to notice according to the feedback information of client
The change requirement of breath.If client does not make outage information feedback, programming count is gone out the client of no information feedback by system
The information such as title pass through contact staff manual notifications.If client has a feedback information, in system automatic identification feedback information whether band
There is feedback request information, if there is solicited message, system is then performed according to request requirement, and is recorded.If there is no request
Information, system will record the feedback information of client.System utilize feedback mechanism, avoid notify it is not in place, omit notice etc. ask
Topic, improves customer service quality；Using communication science and technology, traditional advice method is changed, improves customer service work efficiency；Profit
With science and technology, customer service workflow is optimized, is improved work efficiency.Improve corporate image.
It should be noted that step shown in the flowchart of the accompanying drawings can be in such as a group of computer-executable instructions
It is performed in computer system, although also, show logical order in flow charts, it in some cases, can be with not
The order being same as herein performs shown or described step.
Fig. 7 is the structure diagram of the processing unit of power system information according to embodiments of the present invention.As shown in fig. 7,
The device can include：Acquisition module 20, judgment module 40, faulted-phase judgment module 60 and outage information processing module 80.
Wherein, acquisition module 20, for obtaining the data acquisition system in electric system terminal, data acquisition system includes：Power grid event
Hinder information and outage information；Judgment module 40 determines each data letter in data acquisition system for the mark according to data message
The species of breath；Faulted-phase judgment module 60, in data message in the case of electric network fault information, to fault message into
Row processing, and handling result is sent to corresponding notice object；Outage information processing module 80, for stopping in data message
In the case of power information, outage information is handled, and handling result is sent to corresponding notice object.
The above embodiments of the present application provide a kind of processing unit of power system information, utilize the communication technology, computer
It is combined with network technology with distribution automation and digitlization electric power system, fusion mobile phone, fixed-line telephone, fax and 800M numbers
The communications such as cluster realize machine and machine, people and machine information high speed alternatively intelligence communication platform.
System obtains the data acquisition system of the power grid message of electric system terminal by interface, which can wrap
Distribution automation system and digitlization electric power system are included, after the News Category and message content of automatic decision data message,
Correspondence between being according to preset mode in News Category and system handles electric network fault information or outage information,
Final handling result is sent to notice object in the form of notifying, as a result, said program can solve correlation technique
In electric system by the way of manual notifications' power message, message efficiently can not be accurately transferred, causes information interaction efficiency
It is low, can not timely respond to the problem of accident, and then realize and notify to replace automatically by system by manual notifications' mode, so as to
Improve the efficiency notified so that accident can quickly meet with a response, and save the effect of human cost.
Preferably, the faulted-phase judgment module in above-described embodiment can include：Detection module, for determining power grid event
Hinder the fault category of information；Enquiry module, for being searched and the corresponding notice object of fault category in notification database；The
One fault message notifies acquisition module, and in the case of in notice object for electric power personnel, electric network fault information is led to
Know processing, and obtained notice result is sent to electric power personnel；Second fault message notifies acquisition module, in notice pair
In the case of for power customer, electric network fault information is subjected to notifier processes, and obtained notice result is sent to electric power
Client.
Preferably, the Fisrt fault information notice acquisition module in above-described embodiment can include：First determining module is used
In determining the need for carrying out the meeting of set of digits group；First notification processing module, for needing to carry out the meeting of set of digits group
In the case of, group meeting is held in selection automatically or the manual mode for holding group meeting carries out electric network fault information notifier processes, and will be logical
Know that handling result is sent to electric power personnel by communications platform；Second notification processing module, for set of digits need not to be carried out
In the case of group's meeting, failure message template is selected according to the fault category of electric network fault information, is disappeared in the failure according to selection
After breath template processing electric network fault information obtains failure notification result, failure notification result is sent to electricity by communications platform
Power personnel.
Preferably, the second fault message notice acquisition module in above-described embodiment can include：Second determining module is used
In the fault zone that generation electric network fault is determined according to the parameter of electric network fault information；3rd determining module, for judging electric power
Whether client is user in fault zone；Third notice processing module, for being the user in fault zone in power customer
In the case of, client messages' template of fault zone is selected to handle electric network fault information, obtains Fisrt fault notice, and by the
One failure notification is sent to power customer by communications platform；4th notification processing module, for not being failure in power customer
In the case of user in region, client messages' template in non-faulting region is selected to handle electric network fault information, obtains second
Failure notification, and the second failure notification is sent to power customer by communications platform.
Preferably, the outage information processing module in above-described embodiment can include：Enquiry module, for inquiring about power failure area
Power consumer in domain；Advice method judgment module, for judging whether customer notification mode is fax；At first power off notifying
Module is managed, in the case of being fax in customer notification mode, according to fax template processing outage information, obtains the first power failure
Notice, and the first power off notifying is faxed by communications platform to the power consumer in power supply interrupted district；The processing of second power off notifying
Module in the case of being not fax in customer notification mode, selects notification message template to handle outage information, obtains the
Two power off notifying, and the second power off notifying is sent to by communications platform to the power consumer in power supply interrupted district.
Preferably, the device in above-described embodiment can also include：Feedback information judgment module, for judging whether to receive
The feedback information that power consumer in power supply interrupted district returns；Feedback information processing module, for receive feedback information it
Afterwards, the feedback request in feedback information is extracted, feedback request is handled according to fax template or notification message template, obtains feedback knot
Fruit notifies；Sending module, for the power consumer for notifying to be sent to by communications platform in power supply interrupted district by feedback result.
From the foregoing, it will be observed that the embodiment that the application above-mentioned Fig. 1 to Fig. 7 is provided, can provide following application function：
On the one hand, above-mentioned each embodiment merges a variety of advice methods, the parallel notice of communication.
Specifically, it is by all notices such as mobile phone, Digital Clustering hand platform, fax, fixed-line telephones to merge a variety of advice methods
Mode is fused together, and realizes interconnecting between various advice methods.Changing current Digital Clustering hand platform cannot be with mobile phone
Or phenomena such as fixed line communication, break the limitation of communication mode, expand the flexibility of communication.A variety of advice methods are parallel
Change existing once notice and operate a kind of situation of advice method, will once notify operation change into two kinds in terms of the communication technology
Above advice method is parallel.
On the other hand, a variety of intelligence communication modes in above-mentioned each embodiment can notify repair personnel, leader parallel,
Shorten failure reflecting time, improve troubleshooting efficiency.
Specifically, the parallel notice of a variety of advice methods can improve the reaction speed of accident.Such as：Occur in failure
When, in order to protrude the importance of repair personnel, the notice of " voice+short message " and digital cluster group meeting can be carried out to repair personnel
Mode is coordinated, the importance of scheduling to protrude dispatcher, and " voice " and digital cluster group meeting can be carried out to dispatcher
Advice method；In order to protrude control and commander of the leader to failure, on the premise of or else bothering leading position, can with short message and
The advice method of set of digits group meeting.System is to send parallel for the advice method of repair personnel, dispatcher and leader.
Can failure first time by message informing to the corresponding personnel of failure.Substantially increase the reaction speed of failure.Set of digits
The advice method of group's meeting refers to that Digital Clustering is added in meeting by system automatically, and leader is facilitated to understand, is controlled, commander's failure
Processing.By the parallel communication means of a variety of intelligence communication modes, the reaction speed of failure can be improved, improve the coordination of scheduling
Ability improves leader to failure control and commands.
Another aspect, the advice method of intelligent interaction information system can improve level of customer service, promote customer service matter
Amount improves client's efficiency.
Specifically, intelligent interaction information system refers on the premise of Intelligent Notification, increase information between system and client
Interactive function.When sending scheduled outage, system not only will notify client according to the advice method of customer requirement, also utilize
Feedback mechanism realizes the information interaction between client and system, and secondary service is carried out to client according to the feedback information of client；And
All feedback informations of client are recorded, secondary notice foundation is provided for Customer Service people.So as to mitigate Customer Service people meter
The workload of power off notifying is drawn, improves work efficiency, improves customer service quality, promotes client image.
It can be seen from the above description that the present invention realizes following technique effect：Can solve correlation technique
In electric system by the way of manual notifications' power message, message efficiently can not be accurately transferred, causes information interaction efficiency
It is low, can not timely respond to the problem of accident, and then realize and notify to replace automatically by system by manual notifications' mode, so as to
Improve the efficiency notified so that accident can quickly meet with a response, and save the effect of human cost.
Specifically, it can implement function such as：
Function 1：Amalgamation：Merge a variety of advice methods, communication notifies parallel.
Function 2：Diversity：A variety of intelligence communication modes notify repair personnel, leader parallel, shorten failure reflecting time,
Improve troubleshooting efficiency.
Function 3：It is interactive：The advice method of intelligent interaction improves level of customer service, promotes customer service quality, improves client
Efficiency.
Each embodiment in this specification is described by the way of progressive, identical similar portion between each embodiment
Point just to refer each other, and the highlights of each of the examples are difference from other examples.It is real especially for system
For applying example, since it is substantially similar to embodiment of the method, so description is fairly simple, related part is referring to embodiment of the method
Part explanation.
The application can be used in numerous general or special purpose computing system environments or configuration.Such as：Personal computer, service
Device computer, handheld device or portable device, laptop device, multicomputer system, the system based on microprocessor, top set
Box, programmable consumer-elcetronics devices, network PC, minicomputer, mainframe computer, including any of the above system or equipment
Distributed computing environment etc..
Obviously, those skilled in the art should be understood that each module of the above-mentioned present invention or each step can be with general
Computing device realize that they can concentrate on single computing device or be distributed in multiple computing devices and be formed
Network on, optionally, they can be realized with the program code that computing device can perform, it is thus possible to which they are stored
In the storage device by computing device come perform either they are fabricated to respectively each integrated circuit modules or by they
In multiple modules or step be fabricated to single integrated circuit module to realize.In this way, the present invention is not limited to any specific
Hardware and software combines.
The foregoing is only a preferred embodiment of the present invention, is not intended to limit the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.Within the spirit and principles of the invention, that is made any repaiies
Change, equivalent substitution, improvement etc., should all be included in the protection scope of the present invention.
Claims (14)
1. a kind of processing method of power system information, which is characterized in that including：
The data acquisition system in electric system terminal is obtained, the data acquisition system includes：Electric network fault information and outage information；
The species of each data message in the data acquisition system is determined according to the mark of data message；
In the case where the data message is electric network fault information, the electric network fault information is handled, and will processing
As a result it is sent to corresponding notice object；
In the case where the data message is outage information, the outage information is handled, and handling result is sent
To corresponding notice object；
Wherein, in the case where the notice object is electric power personnel, the electric network fault information is subjected to notifier processes, and will
Obtained notice result is sent to the electric power personnel, wherein, the electric network fault information is subjected to notifier processes, and will be obtained
Notice result the step of being sent to the electric power personnel include：
It determines the need for carrying out the meeting of set of digits group, wherein,
In the case where needing to carry out the meeting of set of digits group, selection holds group meeting or holds the mode of group meeting to described manually automatically
Electric network fault information carries out notifier processes, and notifier processes result is sent to the electric power personnel by communications platform；
In the case where the meeting of set of digits group need not be carried out, according to the fault category of the electric network fault information failure is selected to disappear
Template is ceased, after the electric network fault information is handled according to the failure message template of selection and obtains failure notification result,
The failure notification result is sent to the electric power personnel by the communications platform.
2. according to the method described in claim 1, it is characterized in that, in the situation that the data message is electric network fault information
Under, the fault message is handled, and by handling result be sent to it is corresponding notice object the step of include：
Determine the fault category of the electric network fault information；
Lookup and the corresponding notice object of the fault category in notification database, wherein,
In the case where the notice object is power customer, the electric network fault information is subjected to notifier processes, and will be obtained
Notice result be sent to the power customer.
3. according to the method described in claim 2, it is characterized in that, the electric network fault information is subjected to notifier processes, and general
The step of obtained notice result is sent to the power customer includes：
The fault zone of generation electric network fault is determined according to the parameter of the electric network fault information；
Judge whether the power customer is user in the fault zone, wherein,
In the case where the power customer is the user in the fault zone, client messages' mould of the fault zone is selected
Plate handles the electric network fault information, obtains Fisrt fault notice, and Fisrt fault notice is passed through communications platform hair
Give the power customer；
In the case where the power customer is not the user in the fault zone, client messages' mould in non-faulting region is selected
Plate handles the electric network fault information, obtains the second failure notification, and second failure notification is sent out by communications platform
Give the power customer.
It is 4. right according to the method described in claim 1, it is characterized in that, in the data message in the case of outage information
The outage information is handled, and by handling result be sent to it is corresponding notice object the step of include：
Inquire about the power consumer in power supply interrupted district；
Judge whether customer notification mode is fax, wherein,
In the case where the customer notification mode is fax, the outage information is handled according to fax template, first is obtained and stops
Electricity notice, and first power off notifying is faxed by communications platform to the power consumer in the power supply interrupted district；
In the case where the customer notification mode is not fax, notification message template is selected to handle the outage information, is obtained
To the second power off notifying, and second power off notifying is sent to by the communications platform to the electric power in the power supply interrupted district
User.
5. according to the method described in claim 4, it is characterized in that, when the notice object is the electric power in the power supply interrupted district
During user, handled to the outage information, and by handling result be sent to it is corresponding notice object after, the method
It further includes：
Judge whether to receive the feedback information that the power consumer in the power supply interrupted district returns；
After the feedback information is received, extract the feedback request in the feedback information, according to it is described fax template or
The notification message template handles the feedback request, obtains feedback result notice；
The power consumer that the feedback result is notified to be sent to by the communications platform in the power supply interrupted district.
6. a kind of processing system of power system information, which is characterized in that including：
Electric system terminal, for preserving the data acquisition system in electric system, wherein, the data acquisition system includes：Electric network fault
Information and outage information；
Notification information generates terminal, correspondence is established with the electric system terminal, for obtaining the electric system terminal
In data acquisition system, and the species of each data message in the data acquisition system is determined according to the mark of data message；
Wherein, the notification information generation terminal includes：Faulted-phase judgment terminal and the power supply information processing terminal,
The faulted-phase judgment terminal, in the case of in the definite data message for electric network fault information, to described
Electric network fault information is handled, and handling result is sent to corresponding notice object；
The power supply information processing terminal, in the case of in the definite data message for outage information, to the power failure
Information is handled, and handling result is sent to corresponding notice object；
The faulted-phase judgment terminal includes：Fault information processor, in the feelings that the notice object is electric power personnel
Under condition, the electric network fault information is subjected to notifier processes in the following manner, and obtained notice result is sent to described
Electric power personnel：It determines the need for carrying out the meeting of set of digits group, wherein, in the case where needing to carry out the meeting of set of digits group, choosing
It selects the automatic mode held group meeting or hold group meeting manually and carries out notifier processes to the electric network fault information, and by notifier processes
As a result the electric power personnel are sent to by communications platform；In the case where the meeting of set of digits group need not be carried out, according to described
The fault category selection failure message template of electric network fault information, the electricity is being handled according to the failure message template of selection
After net fault message obtains failure notification result, the failure notification result is sent to the electricity by the communications platform
Power personnel.
7. system according to claim 6, which is characterized in that
The faulted-phase judgment terminal further includes：Measurement processor, for determining the fault category of the electric network fault information；
The fault information processor is additionally operable to search in notification database and the corresponding notice pair of the fault category
As, wherein, in the case where the notice object is power customer, the electric network fault information is subjected to notifier processes, and will
Obtained notice result is sent to the power customer.
8. system according to claim 6, which is characterized in that the power supply information processing terminal includes：
Query processor, for inquiring about the power consumer in power supply interrupted district；
Power supply message handler, for judging whether customer notification mode is fax, wherein, it is to pass in the customer notification mode
In the case of genuine, the outage information is handled according to fax template, obtains the first power off notifying, and by first power off notifying
It is faxed by communications platform to the power consumer in the power supply interrupted district；It is not the situation of fax in the customer notification mode
Under, notification message template is selected to handle the outage information, the second power off notifying is obtained, and second power off notifying is led to
Cross the power consumer that the communications platform is sent in the power supply interrupted district.
9. system according to claim 6, which is characterized in that notification information generation terminal by it is following any one
Or multiple interfaces obtain the electric network fault information and the outage information：It network service interface, api interface and self-defined connects
Mouthful.
10. a kind of processing unit of power system information, which is characterized in that including：
Acquisition module, for obtaining the data acquisition system in electric system terminal, the data acquisition system includes：Electric network fault information and
Outage information；
Judgment module, for the species for identifying to determine each data message in the data acquisition system according to data message；
Faulted-phase judgment module, in the case of in the data message for electric network fault information, to the fault message
It is handled, and handling result is sent to corresponding notice object；
Outage information processing module in the case of in the data message for outage information, carries out the outage information
Processing, and handling result is sent to corresponding notice object；
Wherein, the faulted-phase judgment module includes：Fisrt fault information notifies acquisition module, in the notice object
In the case of for electric power personnel, the electric network fault information is subjected to notifier processes, and obtained notice result is sent to institute
State electric power personnel；
Wherein, the Fisrt fault information notice acquisition module includes：
First determining module is used to determine whether to need to carry out the meeting of set of digits group；
First notification processing module, in the case where needing to carry out the meeting of set of digits group, selection to hold group meeting or hand automatically
The dynamic mode for holding group meeting carries out notifier processes to the electric network fault information, and notifier processes result is sent out by communications platform
Give the electric power personnel；
Second notification processing module, in the case where the meeting of set of digits group need not be carried out, being believed according to the electric network fault
The fault category selection failure message template of breath, the electric network fault information is being handled according to the failure message template of selection
After obtaining failure notification result, the failure notification result is sent to the electric power personnel by the communications platform.
11. device according to claim 10, which is characterized in that the faulted-phase judgment module further includes：
Detection module, for determining the fault category of the electric network fault information；
Enquiry module, for being searched and the corresponding notice object of the fault category in notification database；
Second fault message notifies acquisition module, in the case of in the notice object for power customer, by the power grid
Fault message carries out notifier processes, and obtained notice result is sent to the power customer.
12. according to the devices described in claim 11, which is characterized in that the second fault message notice acquisition module includes：
Second determining module, for being determined that the fault zone of electric network fault occurs according to the parameter of the electric network fault information；
3rd determining module, for judging whether the power customer is user in the fault zone；
Third notice processing module in the case of being the user in the fault zone in the power customer, selects institute
Client messages' template of fault zone is stated to handle the electric network fault information, obtains Fisrt fault notice, and by described first
Failure notification is sent to the power customer by communications platform；
4th notification processing module, in the case of not being the user in the fault zone in the power customer, selection
Client messages' template in non-faulting region handles the electric network fault information, obtains the second failure notification, and by described second
Failure notification is sent to the power customer by communications platform.
13. device according to claim 10, which is characterized in that the outage information processing module includes：
Enquiry module, for inquiring about the power consumer in power supply interrupted district；
Advice method judgment module, for judging whether customer notification mode is fax；
First power off notifying processing module, in the case of being fax in the customer notification mode, at fax template
The outage information is managed, the first power off notifying is obtained, and first power off notifying by communications platform is faxed and is stopped to described
Power consumer in electric region；
Second power off notifying processing module in the case of being not fax in the customer notification mode, selects notification message
Template handles the outage information, obtains the second power off notifying, and second power off notifying is passed through the communications platform
The power consumer being sent in the power supply interrupted district.
14. device according to claim 13, which is characterized in that described device further includes：
Feedback information judgment module, for judging whether to receive the feedback letter of the return of the power consumer in the power supply interrupted district
Breath；
Feedback information processing module, please for after the feedback information is received, extracting the feedback in the feedback information
It asks, the feedback request is handled according to the fax template or the notification message template, obtain feedback result notice；
Sending module, for the electric power for notifying to be sent to by the communications platform in the power supply interrupted district by the feedback result
User.
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| CN105809373A (en) * | 2016-04-27 | 2016-07-27 | 国网山东省电力公司济南市长清区供电公司 | Distribution network fault information comprehensive collection and management platform |
| CN106302113A (en) * | 2016-08-05 | 2017-01-04 | 海南电保姆科技有限公司 | Feedback information treating method and apparatus |
| CN108765893A (en) * | 2018-06-06 | 2018-11-06 | 广东电网有限责任公司 | A kind of power failure alarm method and system based on metering automation system |
| CN111651646B (en) * | 2020-06-30 | 2023-07-07 | 支付宝(杭州)信息技术有限公司 | Service processing method and device |
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