CN103900192A - Service providing system and method of air conditioner and air conditioner wireless controller - Google Patents
Service providing system and method of air conditioner and air conditioner wireless controller Download PDFInfo
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- CN103900192A CN103900192A CN201410045973.7A CN201410045973A CN103900192A CN 103900192 A CN103900192 A CN 103900192A CN 201410045973 A CN201410045973 A CN 201410045973A CN 103900192 A CN103900192 A CN 103900192A
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Abstract
The invention discloses a service providing system and method of an air conditioner and an air conditioner wireless controller. The service providing system comprises the air conditioner, the air conditioner wireless controller and a server. The air conditioner wireless controller establishes talking connection with the server. In the process of talking between the air conditioner wireless controller and the server, the air conditioner wireless controller obtains multimedia data relevant to the air conditioner through an application program in the air conditioner wireless controller, and the air conditioner wireless controller sends the multimedia data to the server through the application program so that the server can provide services for a user of the air conditioner according to the multimedia data. According to the service providing system of the air conditioner, when the air conditioner wireless controller establishes talking connection with the server, the multimedia data relevant to the air conditioner are sent to the server so that customer service staff can provide first-rate services for the user, and therefore user experience is improved.
Description
Technical field
The present invention relates to air-conditioner technical field, especially relate to a kind of service provider system, method and air conditioner wireless controller of air-conditioner.
Background technology
Along with the raising of people's living standard, air-conditioner has become the necessity of people's daily life.Particularly, along with the development of electronic technology, the communication technology and Internet technology, increasing air-conditioner is access in Internet of Things, makes the people that go out also can grasp in real time the ruuning situation of family air-conditioner.
But; after air-conditioner goes wrong in actual use; for example; the indoor set of air-conditioner sends the situation of abnormal sound; user need to be by the maintenance telephone contact customer service staff of manufacturer; simultaneously with customer service staff's communication process in often can run into following problem: due to user's professional deficiency; the description of the problem that air-conditioner is occurred varies; cause customer service staff cannot understand exactly the problem of air-conditioner; thereby cannot provide accurately service timely, poor user experience for user.
Summary of the invention
The present invention is intended at least solve one of technical problem existing in prior art.
For this reason, first object of the present invention is to propose a kind of service provider system of air-conditioner.This system is by setting up at air conditioner wireless controller and server and conversing and be connected, the multi-medium data relevant to air-conditioner is sent to server, and the customer service staff who makes air-conditioner provides high-quality, service accurately according to the multi-medium data relevant to air-conditioner for user.
Second object of the present invention is to propose a kind of service providing method of air-conditioner.
The 3rd object of the present invention is to propose a kind of air conditioner wireless controller.
The 4th object of the present invention is to propose a kind of server.
To achieve these goals, the service provider system of the air-conditioner of first aspect present invention embodiment, comprise: air-conditioner, air conditioner wireless controller and server, wherein, described air conditioner wireless controller is set up call with described server and is connected, and in the communication process of described air conditioner wireless controller and described server, described air conditioner wireless controller obtains the multi-medium data relevant to air-conditioner by the application program in described air conditioner wireless controller, and described air conditioner wireless controller is sent to described server by described application program by described multi-medium data, so that the user that described server is described air-conditioner according to described multi-medium data provides service.
The service provider system of the air-conditioner of the embodiment of the present invention, by setting up at air conditioner wireless controller and server in call is connected, the multi-medium data relevant to air-conditioner is sent to server, the customer service staff who makes air-conditioner, promotes user and experiences for user provides high-quality, service accurately according to the multi-medium data relevant to air-conditioner.
To achieve these goals, the service providing method of the air-conditioner of second aspect present invention embodiment, comprises the following steps: air conditioner wireless controller is set up call with server and is connected; In the communication process of described air conditioner wireless controller and described server, described air conditioner wireless controller obtains the multi-medium data relevant to air-conditioner by the application program in described air conditioner wireless controller; And described air conditioner wireless controller is sent to described server by described application program by described multi-medium data, so that the user that described server is described air-conditioner according to described multi-medium data provides service.
The service providing method of the air-conditioner of the embodiment of the present invention, by setting up at air conditioner wireless controller and server in call is connected, the multi-medium data relevant to air-conditioner is sent to server, the customer service staff who makes air-conditioner, promotes user and experiences for user provides high-quality, service accurately according to the multi-medium data relevant to air-conditioner.
To achieve these goals, the air conditioner wireless controller of third aspect present invention embodiment, comprising: Department of Communication Force, and described Department of Communication Force is set up call with server and is connected; Control part, described control part is connected with described Department of Communication Force, and described control part, in the communication process of described Department of Communication Force and described server, obtains the multi-medium data relevant to air-conditioner, and described multi-medium data is sent to described server.
The air conditioner wireless controller of the embodiment of the present invention, sets up call by Department of Communication Force and server and is connected, and obtained the multi-medium data relevant to air-conditioner and be sent to server by control part, easy to operate, quick, has promoted user's experience.
To achieve these goals, the server of fourth aspect present invention embodiment, comprising: Department of Communication Force, and described Department of Communication Force is set up call with air conditioner wireless controller and is connected; Control part, described control part is connected with described Department of Communication Force, and described control part receives the multi-medium data relevant to air-conditioner that described air conditioner wireless controller sends, and the user who is described air-conditioner according to described multi-medium data provides service.
The server of the embodiment of the present invention, be connected by setting up call with air conditioner wireless controller, and receive air conditioner wireless controller send the multi-medium data relevant to air-conditioner, taking the customer service staff that facilitates air-conditioner according to the multi-medium data relevant to air-conditioner as user provides high-quality, service accurately, promote user and experience.
Additional aspect of the present invention and advantage in the following description part provide, and part will become obviously from the following description, or recognize by practice of the present invention.
Brief description of the drawings
Above-mentioned and/or additional aspect of the present invention and advantage accompanying drawing below combination is understood becoming the description of embodiment obviously and easily, wherein:
Fig. 1 is the structural representation of the service provider system of the air-conditioner of one embodiment of the invention;
Fig. 2 is the flow chart of the service providing method of the air-conditioner of one embodiment of the invention;
Fig. 3 is that air conditioner wireless controller obtains the flow chart of the multi-medium data relevant to air-conditioner by the application program in air conditioner wireless controller according to an embodiment of the invention;
Fig. 4 is the flow chart of the service providing method of the air-conditioner of one embodiment of the invention;
Fig. 5 is the structural representation of the air conditioner wireless controller of one embodiment of the invention;
Fig. 6 is the structural representation of the server of one embodiment of the invention.
Detailed description of the invention
Describe embodiments of the invention below in detail, the example of described embodiment is shown in the drawings, and wherein same or similar label represents same or similar element or has the element of identical or similar functions from start to finish.Be exemplary below by the embodiment being described with reference to the drawings, only for explaining the present invention, and can not be interpreted as limitation of the present invention.
In description of the invention, it will be appreciated that, term " " center ", " longitudinally ", " laterally ", " on ", D score, " front ", " afterwards ", " left side ", " right side ", " vertically ", " level ", " top ", " end " " interior ", orientation or the position relationship of instructions such as " outward " are based on orientation shown in the drawings or position relationship, only the present invention for convenience of description and simplified characterization, instead of device or the element of instruction or hint indication must have specific orientation, with specific orientation structure and operation, therefore can not be interpreted as limitation of the present invention.In addition, term " first ", " second " be only for describing object, and can not be interpreted as instruction or hint relative importance.
In description of the invention, it should be noted that, unless otherwise clearly defined and limited, term " installation ", " being connected ", " connection " should be interpreted broadly, and for example, can be to be fixedly connected with, and can be also to removably connect, or connect integratedly; Can be mechanical connection, can be also electrical connection; Can be to be directly connected, also can indirectly be connected by intermediary, can be the connection of two element internals.For the ordinary skill in the art, can concrete condition understand above-mentioned term concrete meaning in the present invention.In addition,, in description of the invention, except as otherwise noted, the implication of " multiple " is two or more.
Describe according to the service provider system of the air-conditioner of the embodiment of the present invention below with reference to accompanying drawing.
Fig. 1 is the structural representation of the service provider system of the air-conditioner of one embodiment of the invention.
As shown in Figure 1, the service provider system of the air-conditioner of the embodiment of the present invention comprises air-conditioner 10, air conditioner wireless controller 20 and server 30.
In an embodiment of the present invention, air conditioner wireless controller 20 is set up call with server 30 and is connected, and in the communication process of air conditioner wireless controller 20 and server 30, air conditioner wireless controller 20 obtains the multi-medium data relevant to air-conditioner 10 by the application program in air conditioner wireless controller 20, and air conditioner wireless controller 20 is sent to server 30 by application program by multi-medium data, so that server 30 provides service according to multi-medium data for the user of air-conditioner 10.
For example, application program in air conditioner wireless controller 20 is not only embedded call function, can complete call function by microphone, earphone and sound processing module, and the page that provides user and after-sale service personnel to link up in call, as the page etc. of chatting, can in call, multi-medium data be sent to server 30 thus.Wherein, multi-medium data can be one or more in word, picture, webpage, recording, video or operation trace etc., and these multi-medium datas are relevant to air-conditioner 10.
The service provider system of the air-conditioner of the embodiment of the present invention, by setting up at air conditioner wireless controller and server in call is connected, the multi-medium data relevant to air-conditioner is sent to server, the customer service staff who makes air-conditioner, promotes user and experiences for user provides high-quality, service accurately according to the multi-medium data relevant to air-conditioner.
In an embodiment of the present invention, in air conditioner wireless controller 20, have application program, air conditioner wireless controller 20 is set up call by application program with server 30 and is connected.
In an embodiment of the present invention, the input instruction that air conditioner wireless controller 20 is also inputted for obtain user by application program, and input functional module corresponding to instruction by application call, and application program is obtained multi-medium data by functional module.For example, user inputs photographing instruction, and air conditioner wireless controller 20 obtains described photographing instruction by application program, and calls camera function module, takes pictures to obtain image data by camera function module.
In an embodiment of the present invention, multi-medium data comprise the photo of the air-conditioner 10 that air conditioner wireless controller 20 takes or video, one or more in voice data, air-conditioner 10 information of obtaining, user's input message and the current exhibition information of application program of the air-conditioner 10 recorded.Wherein the information of air-conditioner 10 can be the information such as model, parameter of air-conditioner 10.
Illustrate for example embodiments of the invention below.
For example, air conditioner wireless controller 20 obtains some data from air-conditioner 10, be presented on the display screen of air conditioner wireless controller 20, pattern as a setting, as sectional drawing of the demonstration situation of the status information of the fault message of air-conditioner 10, air-conditioner 10, air-conditioner 10 etc.
Active user can relate to client's hot line by the communication function of air conditioner wireless controller 20, and in communication process, customer service need to be understood the more detailed ruuning situation of air-conditioner 10, as the noise of off-premises station under low-temperature heating operating mode.At this moment user switches to the video capability in application program, records the frosting situation of off-premises station, records the sound of outdoor machine fan simultaneously.Send to server 30 by air conditioner wireless controller 20, customer service can be seen the situation of video in real time.Customer service tells user to operate accordingly by phone, if there is no effect, client can tell user to have the time contact user of maintenance personal in the convenient contact of user, on-site maintenance tomorrow.
And for example, if maintenance personal wants seeking time contact user according to user's, user connects phone, after communication, user confirms that maintenance personal processes the problem of air-conditioner 10 in immediately can getting home, user is by application transfer family region to maintenance personal, and maintenance personal can go in to user home according to transmitted address, to complete problem and the maintenance of air-conditioning to scene.
For another example, integrated call and transmits page in application program, switch between call and transmitting multimedia data without user, user has realized call by application program with personnel after sale, can user need to understand the air-conditioner 10 of oneself realize some function, personnel read the related data of air-conditioner 10 by server 30 after sale, and all application that can add on the air-conditioner of the type 10 are gathered, display interface by application program is shown to user, user can directly obtain application by application program, and transfer in air-conditioner 10 and install.
In an embodiment of the present invention, air conditioner wireless controller 20 and air-conditioner 10 have respectively corresponding identification information, and air conditioner wireless controller 20 is set up when call is connected the identification information of air-conditioner 10 and/or air conditioner wireless controller 20 is all sent to server 30 with server 30.
Wherein, the identification information of air-conditioner 10 is set by the production firm of air-conditioner 10, and the identification information of air-conditioner 10 can unique identification air-conditioner 10, and similarly, the identification information of air conditioner wireless controller 20 is unique identification air conditioner wireless controller 20 also.Set up when call is connected the identification information of air-conditioner 10 and/or air conditioner wireless controller 20 is all sent to server 30 at air conditioner wireless controller 20 and server 30, so that server 30 is by corresponding to air-conditioner 10, air conditioner wireless controller 20 and the multi-medium data relevant to air-conditioner 10.
In an embodiment of the present invention, server 30 positions to obtain the current location information of air-conditioner 10 to air-conditioner 10 according to identification information, and determine the personnel after sale of corresponding region according to the current location information of air-conditioner 10, and give personnel after sale by Multimedia Data Transmission, so that personnel determine and need the user of contact and provide service to user according to identification information after sale.For example, user is buying after air-conditioner 10, in server 30, register, record the identification information of air-conditioner 10, user's the information such as contact method, address, personnel search in server 30 according to the identification information receiving so after sale, are convenient to provide after-sale service to user after finding user's the information such as contact method and address.
The service provider system of the air-conditioner of the embodiment of the present invention, set up when call is connected the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server at air conditioner wireless controller and server, be convenient to user and search, be also convenient to that customer service staff searches and to user provide more fast, good service accurately.
Wherein, air conditioner wireless controller 20 is except can be air-conditioning remote control, it can also be the hardware device that smart mobile phone, panel computer, personal digital assistant, e-book etc. have various operating systems, because mobile terminal is easy to carry and multiple functional, user's hand-held mobile terminal can be taken the photo relevant to air-conditioner easily, and mobile terminal utilizes the communication function of self to connect with server easily, or connects with air-conditioner.
In order to realize above-described embodiment, the present invention also proposes a kind of service providing method of air-conditioner.
Fig. 2 is the flow chart of the service providing method of the air-conditioner of one embodiment of the invention.
As shown in Figure 2, the service providing method of the air-conditioner of the embodiment of the present invention comprises the following steps:
Step S101, air conditioner wireless controller is set up call with server and is connected.
Step S102, in the communication process of air conditioner wireless controller and server, air conditioner wireless controller obtains the multi-medium data relevant to air-conditioner by the application program in air conditioner wireless controller.
In an embodiment of the present invention, in air conditioner wireless controller, have application program, air conditioner wireless controller obtains the multi-medium data relevant to air-conditioner by the application program in air conditioner wireless controller.For example, can obtain the photo relevant to air-conditioner or video by camera application program, the sound can obtain air-conditioner operation by recording application program time.
Step S103, air conditioner wireless controller is sent to server by application program by multi-medium data, so that the user that server is air-conditioner according to multi-medium data provides service.
In an embodiment of the present invention, air conditioner wireless controller is sent to server by application program by multi-medium data, the customer service staff of server end judges according to the user description to air-conditioner and multi-medium data relevant to air-conditioner of receiving in call the problem that air-conditioner occurs, and provides after-sale service for the user of air-conditioner.
The service providing method of the air-conditioner of the embodiment of the present invention, by setting up at air conditioner wireless controller and server in call is connected, the multi-medium data relevant to air-conditioner is sent to server, the customer service staff who makes air-conditioner, promotes user and experiences for user provides high-quality, service accurately according to the multi-medium data relevant to air-conditioner.
In an embodiment of the present invention, in air conditioner wireless controller, have application program, air conditioner wireless controller is set up call by application program and server and is connected.
In an embodiment of the present invention, as shown in Figure 3, in step S102, air conditioner wireless controller obtains the multi-medium data relevant to air-conditioner by the application program in air conditioner wireless controller and specifically comprises:
Step S1021, application program is obtained the input instruction of user's input.
Particularly, the input instruction of inputting taking user is as photographing instruction is as example, and application program is obtained described photographing instruction.
Step S1022, functional module corresponding to application call input instruction.
Particularly, taking the input instruction of user input as photographing instruction is as example, application call camera function module.
Step S1023, application program is obtained multi-medium data by functional module.
Particularly, the input instruction of inputting taking user is as photographing instruction is as example, and application program takes pictures to obtain the image data relevant to air-conditioner by calling camera function module.
In an embodiment of the present invention, multi-medium data comprise the photo of air-conditioner that air conditioner wireless controller is taken or video, one or more in voice data, the air-conditioner information of obtaining, user's input message and the current exhibition information of application program of the air-conditioner recorded.Wherein the information of air-conditioner can be the information such as model, parameter of air-conditioner.
The service providing method of the air-conditioner of the embodiment of the present invention, utilizes application program abundant in air conditioner wireless controller to obtain the multi-medium data relevant to air-conditioner, convenient, fast, has promoted user's experience.
Fig. 4 is the flow chart of the service providing method of the air-conditioner of one embodiment of the invention.
As shown in Figure 4, the service providing method of the air-conditioner of the embodiment of the present invention comprises the following steps:
Step S201, air conditioner wireless controller is set up call with server and is connected, and the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server.
In an embodiment of the present invention, air conditioner wireless controller and air-conditioner have respectively corresponding identification information, and air conditioner wireless controller is set up when call is connected the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server with server.
Wherein, the identification information of air-conditioner is set by the production firm of air-conditioner, and the identification information of air-conditioner can unique identification air-conditioner, and similarly, the identification information of air conditioner wireless controller is unique identification air conditioner wireless controller also.Set up when call is connected the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server at air conditioner wireless controller and server, so that server is by corresponding to air-conditioner, air conditioner wireless controller and the multi-medium data relevant to air-conditioner.
Step S202, in the communication process of air conditioner wireless controller and server, air conditioner wireless controller obtains the multi-medium data relevant to air-conditioner by the application program in air conditioner wireless controller.
Step S203, air conditioner wireless controller is sent to server by application program by multi-medium data.
Step S204, server positions to obtain the current location information of air-conditioner to air-conditioner according to identification information.
Particularly, for example, user, having bought after air-conditioner, registers in server, records the identification information of air-conditioner, user's the information such as contact method, address.
Step S205, server is determined the personnel after sale of corresponding region according to the current location information of air-conditioner, and gives personnel after sale by Multimedia Data Transmission, so that personnel determine and need the user of contact and provide service to user according to identification information after sale.
Particularly, for example, server is determined the personnel after sale of corresponding region according to the current location information of air-conditioner, and give personnel after sale by Multimedia Data Transmission, so that personnel determine the user who needs contact according to identification information after sale, and judge according to the multi-medium data relevant to air-conditioner the problem that air-conditioner occurs, to provide after-sale service to user.
The service providing method of the air-conditioner of the embodiment of the present invention, set up call while being connected at air conditioner wireless controller and server, the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server, be convenient to user and search, be also convenient to that customer service staff searches and to user provide more fast, good service accurately.
In order to realize above-described embodiment, the present invention also proposes a kind of air conditioner wireless controller.
Fig. 5 is the structural representation of the air conditioner wireless controller of one embodiment of the invention.
As shown in Figure 5, the air conditioner wireless controller of the embodiment of the present invention comprises Department of Communication Force 210 and control part 220.
Wherein, Department of Communication Force 210 is set up to converse with server and is connected.
Control part 220 is connected with Department of Communication Force 210, and control part 220, in the communication process of Department of Communication Force 210 and server, obtains the multi-medium data relevant to air-conditioner, and multi-medium data is sent to server.
The air conditioner wireless controller of the embodiment of the present invention, sets up call by Department of Communication Force and server and is connected, and obtained the multi-medium data relevant to air-conditioner and be sent to server by control part, easy to operate, quick, has promoted user's experience.
In an embodiment of the present invention, control part 220 obtains the input instruction of user's input, and calls functional module corresponding to input instruction, and obtains multi-medium data by functional module.
Particularly, for example, user inputs photographing instruction, and control part 220 obtains described photographing instruction, and calls camera function module, takes pictures to obtain image data by camera function module.
In an embodiment of the present invention, multi-medium data comprise the photo of air-conditioner that air conditioner wireless controller is taken or video, one or more in voice data, the air-conditioner information of obtaining, user's input message and the current exhibition information of application program of the air-conditioner recorded.Wherein the information of air-conditioner can be the information such as model, parameter of air-conditioner.
In an embodiment of the present invention, air conditioner wireless controller and air-conditioner have respectively corresponding identification information, and Department of Communication Force 210 is set up when call is connected the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server with server.
Wherein, the identification information of air-conditioner is set by the production firm of air-conditioner, and the identification information of air-conditioner can unique identification air-conditioner, and similarly, the identification information of air conditioner wireless controller is unique identification air conditioner wireless controller also.Set up when call is connected the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server at Department of Communication Force and server, so that server is by corresponding to air-conditioner, air conditioner wireless controller and the multi-medium data relevant to air-conditioner.
The air conditioner wireless controller of the embodiment of the present invention, set up when call is connected the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server at Department of Communication Force and server, be convenient to user and search, be also convenient to that customer service staff searches and to user provide more fast, good service accurately.
In order to realize above-described embodiment, the present invention also proposes a kind of server.
Fig. 6 is the structural representation of the server of one embodiment of the invention.
As shown in Figure 6, the server of the embodiment of the present invention comprises Department of Communication Force 310 and control part 320.
Wherein, Department of Communication Force 310 is set up to converse with air conditioner wireless controller and is connected.
Control part 320 is connected with Department of Communication Force 310, and control part 320 receives the multi-medium data relevant to air-conditioner that air conditioner wireless controller sends, and the user who is air-conditioner according to multi-medium data provides service.
The server of the embodiment of the present invention, be connected by setting up call with air conditioner wireless controller, and receive air conditioner wireless controller send the multi-medium data relevant to air-conditioner, taking the customer service staff that facilitates air-conditioner according to the multi-medium data relevant to air-conditioner as user provides high-quality, service accurately, promote user and experience.
In an embodiment of the present invention, multi-medium data comprise the photo of air-conditioner that air conditioner wireless controller is taken or video, one or more in voice data, the air-conditioner information of obtaining, user's input message and the current exhibition information of application program of the air-conditioner recorded.Wherein the information of air-conditioner 10 can be the information such as model, parameter of air-conditioner 10.
In an embodiment of the present invention, control part 320 obtains the identification information of air-conditioner and/or air conditioner wireless controller, control part 320 positions to obtain the current location information of air-conditioner to air-conditioner according to identification information, and determine the personnel after sale of corresponding region according to the current location information of air-conditioner, and give personnel after sale by Multimedia Data Transmission, so that personnel determine and need the user of contact and provide service to user according to identification information after sale.
Particularly, for example, user is buying after air-conditioner, in server, register, record the identification information of air-conditioner, user's the information such as contact method, address, so, control part 320 is searched in server according to the identification information receiving, find after user's the information such as contact method and address, provide after-sale service to user.
The server of the embodiment of the present invention, by air-conditioner being positioned according to the identification information of air-conditioner and/or air conditioner wireless controller, and personnel after sale corresponding to definite air-conditioner region, to provide after-sale service to user, the speed and the accuracy that have promoted after-sale service, promoted user's experience.
In the description of this description, the description of reference term " embodiment ", " some embodiment ", " illustrative examples ", " example ", " concrete example " or " some examples " etc. means to be contained at least one embodiment of the present invention or example in conjunction with specific features, structure, material or the feature of this embodiment or example description.In this manual, the schematic statement of above-mentioned term is not necessarily referred to identical embodiment or example.And specific features, structure, material or the feature of description can be with suitable mode combination in any one or more embodiment or example.
Although illustrated and described embodiments of the invention, those having ordinary skill in the art will appreciate that: in the situation that not departing from principle of the present invention and aim, can carry out multiple variation, amendment, replacement and modification to these embodiment, scope of the present invention is limited by claim and equivalent thereof.
Claims (16)
1. a service provider system for air-conditioner, is characterized in that, comprising: air-conditioner, air conditioner wireless controller and server, wherein,
Described air conditioner wireless controller is set up call with described server and is connected, and in the communication process of described air conditioner wireless controller and described server, described air conditioner wireless controller obtains the multi-medium data relevant to air-conditioner by the application program in described air conditioner wireless controller, and described air conditioner wireless controller is sent to described server by described application program by described multi-medium data, so that the user that described server is described air-conditioner according to described multi-medium data provides service.
2. the service provider system of air-conditioner as claimed in claim 1, is characterized in that, described air conditioner wireless controller is set up call by described application program and described server and is connected.
3. the service provider system of air-conditioner as claimed in claim 1, it is characterized in that, described air conditioner wireless controller is also for obtaining the input instruction of user's input by described application program, and by inputting functional module corresponding to instruction described in described application call, and described application program is obtained described multi-medium data by described functional module.
4. the service provider system of air-conditioner as claimed in claim 1, it is characterized in that one or more in voice data, the described air-conditioner information of obtaining, user's input message and the current exhibition information of described application program of the described air-conditioner that described multi-medium data comprises the photo of the described air-conditioner that described air conditioner wireless controller takes or video, record.
5. the service provider system of air-conditioner as claimed in claim 1, it is characterized in that, described air conditioner wireless controller and described air-conditioner have respectively corresponding identification information, and described air conditioner wireless controller is set up when described call is connected the described identification information of described air-conditioner and/or described air conditioner wireless controller is all sent to described server with described server.
6. the service provider system of air-conditioner as claimed in claim 5, it is characterized in that, described server positions to obtain the current location information of described air-conditioner to described air-conditioner according to described identification information, and determine the personnel after sale of corresponding region according to the current location information of described air-conditioner, and give described personnel after sale by described Multimedia Data Transmission, so that described personnel after sale determine and need the user of contact and provide service to described user according to described identification information.
7. a service providing method for air-conditioner, is characterized in that, comprises the following steps:
Air conditioner wireless controller is set up call with server and is connected;
In the communication process of described air conditioner wireless controller and described server, described air conditioner wireless controller obtains the multi-medium data relevant to air-conditioner by the application program in described air conditioner wireless controller; And
Described air conditioner wireless controller is sent to described server by described application program by described multi-medium data, so that the user that described server is described air-conditioner according to described multi-medium data provides service.
8. the service providing method of air-conditioner as claimed in claim 7, is characterized in that, described air conditioner wireless controller is set up call by described application program and described server and is connected.
9. the service providing method of air-conditioner as claimed in claim 7, is characterized in that, described air conditioner wireless controller obtains the multi-medium data relevant to air-conditioner by the application program in described air conditioner wireless controller and specifically comprises:
Described application program is obtained the input instruction of user's input;
Described in described application call, input functional module corresponding to instruction; And
Described application program is obtained described multi-medium data by described functional module.
10. the service providing method of air-conditioner as claimed in claim 7, it is characterized in that one or more in voice data, the described air-conditioner information of obtaining, user's input message and the current exhibition information of described application program of the described air-conditioner that described multi-medium data comprises the photo of the described air-conditioner that described air conditioner wireless controller takes or video, record.
The service providing method of 11. air-conditioners as claimed in claim 7, it is characterized in that, described air conditioner wireless controller and described air-conditioner have respectively corresponding identification information, and described air conditioner wireless controller is set up when described call is connected the described identification information of described air-conditioner and/or described air conditioner wireless controller is all sent to described server with described server.
The service providing method of 12. air-conditioners as claimed in claim 11, is characterized in that, also comprises:
Described server positions to obtain the current location information of described air-conditioner to described air-conditioner according to described identification information; And
Described server is determined the personnel after sale of corresponding region according to the current location information of described air-conditioner, and give described personnel after sale by described Multimedia Data Transmission, so that described personnel after sale determine and need the user of contact and provide service to described user according to described identification information.
13. 1 kinds of air conditioner wireless controllers, is characterized in that, comprising:
Department of Communication Force, described Department of Communication Force is set up call with server and is connected;
Control part, described control part is connected with described Department of Communication Force, and described control part, in the communication process of described Department of Communication Force and described server, obtains the multi-medium data relevant to air-conditioner, and described multi-medium data is sent to described server.
14. air conditioner wireless controllers as claimed in claim 13, is characterized in that, described control part obtains the input instruction of user's input, and calls functional module corresponding to described input instruction, and obtains described multi-medium data by described functional module.
15. air conditioner wireless controllers as claimed in claim 13, it is characterized in that one or more in voice data, the described air-conditioner information of obtaining, user's input message and the current exhibition information of described application program of the described air-conditioner that described multi-medium data comprises the photo of the described air-conditioner that described air conditioner wireless controller takes or video, record.
16. air conditioner wireless controllers as claimed in claim 13, it is characterized in that, described air conditioner wireless controller and described air-conditioner have respectively corresponding identification information, and described Department of Communication Force is set up when described call is connected the described identification information of described air-conditioner and/or described air conditioner wireless controller is all sent to described server with described server.
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