CN103813028B - 一种业务过程中的信息交互方法及装置 - Google Patents
一种业务过程中的信息交互方法及装置 Download PDFInfo
- Publication number
- CN103813028B CN103813028B CN201210444200.7A CN201210444200A CN103813028B CN 103813028 B CN103813028 B CN 103813028B CN 201210444200 A CN201210444200 A CN 201210444200A CN 103813028 B CN103813028 B CN 103813028B
- Authority
- CN
- China
- Prior art keywords
- application
- service server
- information
- terminal
- communication link
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/275—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips implemented by means of portable electronic directories
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72469—User interfaces specially adapted for cordless or mobile telephones for operating the device by selecting functions from two or more displayed items, e.g. menus or icons
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
- H04M2203/353—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call where the information comprises non-audio but is provided over voice channels
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/22—Details of telephonic subscriber devices including a touch pad, a touch sensor or a touch detector
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/56—Details of telephonic subscriber devices including a user help function
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Human Computer Interaction (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
- Computer And Data Communications (AREA)
Abstract
Description
Claims (10)
Priority Applications (7)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201210444200.7A CN103813028B (zh) | 2012-11-08 | 2012-11-08 | 一种业务过程中的信息交互方法及装置 |
TW102111889A TW201419135A (zh) | 2012-11-08 | 2013-04-02 | 業務過程中的資訊交互方法及裝置 |
US14/074,474 US9438720B2 (en) | 2012-11-08 | 2013-11-07 | Exchanging information via a designated application |
EP13826673.9A EP2918067B1 (en) | 2012-11-08 | 2013-11-08 | Exchanging information via a designated application |
PCT/US2013/069111 WO2014074800A1 (en) | 2012-11-08 | 2013-11-08 | Exchanging information via a designated application |
JP2015540924A JP6077130B2 (ja) | 2012-11-08 | 2013-11-08 | 指定アプリケーションを通じた情報交換 |
US15/195,902 US10404849B2 (en) | 2012-11-08 | 2016-06-28 | Launching a designated application using a set of signals |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201210444200.7A CN103813028B (zh) | 2012-11-08 | 2012-11-08 | 一种业务过程中的信息交互方法及装置 |
Publications (2)
Publication Number | Publication Date |
---|---|
CN103813028A CN103813028A (zh) | 2014-05-21 |
CN103813028B true CN103813028B (zh) | 2016-09-28 |
Family
ID=50622803
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CN201210444200.7A Active CN103813028B (zh) | 2012-11-08 | 2012-11-08 | 一种业务过程中的信息交互方法及装置 |
Country Status (6)
Country | Link |
---|---|
US (2) | US9438720B2 (zh) |
EP (1) | EP2918067B1 (zh) |
JP (1) | JP6077130B2 (zh) |
CN (1) | CN103813028B (zh) |
TW (1) | TW201419135A (zh) |
WO (1) | WO2014074800A1 (zh) |
Families Citing this family (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN104298430A (zh) * | 2014-09-26 | 2015-01-21 | 小米科技有限责任公司 | 电话订购方法、装置和*** |
CN104980512B (zh) * | 2015-06-18 | 2019-03-12 | 卓易畅想(北京)科技有限公司 | 一种基于移动应用提供目标对象的方法与设备 |
CN107590546A (zh) * | 2016-07-06 | 2018-01-16 | 阿里巴巴集团控股有限公司 | 一种酒店信息处理*** |
Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN1510896A (zh) * | 2002-12-20 | 2004-07-07 | �Ҵ���˾ | 便于用户与交互式语音应答应用之间的通信的方法和*** |
CN1592323A (zh) * | 1996-04-26 | 2005-03-09 | 三菱电机株式会社 | 便携式信息终端装置及便携式用电子机器 |
Family Cites Families (22)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH09214624A (ja) | 1996-01-30 | 1997-08-15 | Canon Inc | 予約・照会システムおよび予約・照会用端末 |
US6333973B1 (en) | 1997-04-23 | 2001-12-25 | Nortel Networks Limited | Integrated message center |
US20010040892A1 (en) * | 1997-12-12 | 2001-11-15 | Steven Peter Spencer | Method for accessing customer service from telephony devices and internet applications |
US6154465A (en) | 1998-10-06 | 2000-11-28 | Vertical Networks, Inc. | Systems and methods for multiple mode voice and data communications using intelligenty bridged TDM and packet buses and methods for performing telephony and data functions using the same |
US6011844A (en) * | 1998-06-19 | 2000-01-04 | Callnet Communications | Point-of-presence call center management system |
US6868140B2 (en) | 1998-12-28 | 2005-03-15 | Nortel Networks Limited | Telephony call control using a data network and a graphical user interface and exchanging datagrams between parties to a telephone call |
US7054819B1 (en) * | 2000-02-11 | 2006-05-30 | Microsoft Corporation | Voice print access to computer resources |
US8526918B2 (en) * | 2002-04-05 | 2013-09-03 | Samsung Electronics Co., Ltd | Method and apparatus for storing and retrieving profile data for electronic devices |
US7003085B1 (en) | 2002-09-12 | 2006-02-21 | Plantronics, Inc. | Customer service process for remotely assisting users of telephone and modem systems |
US7054637B2 (en) * | 2003-09-26 | 2006-05-30 | Exphand, Inc. | Dynamically distributed, portal-based application services network topology for cellular systems |
US20060093100A1 (en) * | 2004-11-04 | 2006-05-04 | International Business Machines Corporation | Telephone customer service through transmission of interactive menu |
JP3855012B1 (ja) | 2005-10-06 | 2006-12-06 | クオリティ株式会社 | 携帯電話機能を有する端末の管理システム |
US7869832B2 (en) | 2005-10-07 | 2011-01-11 | Research In Motion Limited | Device, system, and method for informing users of functions and characters associated with telephone keys |
ITAT20050011A1 (it) * | 2005-10-17 | 2007-04-18 | Paser S R L | Unita' elettronica per trasmissione di dati di testo o similari via protocollo rds sulle bande radio |
US20070155367A1 (en) * | 2005-12-30 | 2007-07-05 | Telenav, Inc | Communication system with remote applications |
US20080132218A1 (en) | 2006-11-30 | 2008-06-05 | Yuval Samson | Method and Apparatus for Starting Applications |
US20080163201A1 (en) * | 2006-12-29 | 2008-07-03 | Fabrice Jogand-Coulomb | Apparatuses for launching a program application |
JP2010244273A (ja) | 2009-04-06 | 2010-10-28 | Nippon Telegr & Teleph Corp <Ntt> | Icカード本人認証システム、icカード本人認証方法およびicカード本人認証プログラム |
EP2244451B1 (en) | 2009-04-24 | 2011-12-14 | Research In Motion Limited | A method and mobile communication device for generating Dual-Tone Multi-Frequency (DTMF) commands on a mobile communication device having a touchscreen |
US8582727B2 (en) * | 2010-04-21 | 2013-11-12 | Angel.Com | Communication of information during a call |
US8619951B2 (en) | 2010-12-06 | 2013-12-31 | Kombea Corporation | Systems and methods to securely collect data over a telephone |
FR2976394B1 (fr) | 2011-05-20 | 2018-04-27 | Apple Inc | Application de service client pour un dispositif electronique portatif |
-
2012
- 2012-11-08 CN CN201210444200.7A patent/CN103813028B/zh active Active
-
2013
- 2013-04-02 TW TW102111889A patent/TW201419135A/zh unknown
- 2013-11-07 US US14/074,474 patent/US9438720B2/en active Active
- 2013-11-08 EP EP13826673.9A patent/EP2918067B1/en active Active
- 2013-11-08 WO PCT/US2013/069111 patent/WO2014074800A1/en active Application Filing
- 2013-11-08 JP JP2015540924A patent/JP6077130B2/ja active Active
-
2016
- 2016-06-28 US US15/195,902 patent/US10404849B2/en active Active
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN1592323A (zh) * | 1996-04-26 | 2005-03-09 | 三菱电机株式会社 | 便携式信息终端装置及便携式用电子机器 |
CN1510896A (zh) * | 2002-12-20 | 2004-07-07 | �Ҵ���˾ | 便于用户与交互式语音应答应用之间的通信的方法和*** |
Also Published As
Publication number | Publication date |
---|---|
US20140128042A1 (en) | 2014-05-08 |
US9438720B2 (en) | 2016-09-06 |
US20160309016A1 (en) | 2016-10-20 |
WO2014074800A1 (en) | 2014-05-15 |
JP2015535160A (ja) | 2015-12-07 |
TW201419135A (zh) | 2014-05-16 |
EP2918067B1 (en) | 2020-04-01 |
US10404849B2 (en) | 2019-09-03 |
JP6077130B2 (ja) | 2017-02-08 |
EP2918067A1 (en) | 2015-09-16 |
CN103813028A (zh) | 2014-05-21 |
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Effective date of registration: 20191210 Address after: P.O. Box 31119, grand exhibition hall, hibiscus street, 802 West Bay Road, Grand Cayman, Cayman Islands Patentee after: Innovative advanced technology Co., Ltd Address before: Cayman Islands Grand Cayman capital building, a four storey No. 847 mailbox Patentee before: Alibaba Group Holding Co., Ltd. |
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