CN103020755A - Staff dispatching system - Google Patents
Staff dispatching system Download PDFInfo
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- CN103020755A CN103020755A CN2012104839219A CN201210483921A CN103020755A CN 103020755 A CN103020755 A CN 103020755A CN 2012104839219 A CN2012104839219 A CN 2012104839219A CN 201210483921 A CN201210483921 A CN 201210483921A CN 103020755 A CN103020755 A CN 103020755A
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Abstract
The invention discloses a staff dispatching system. The staff dispatching system comprises at least one user terminal, further comprises a matter and repair reporting and evaluating module, a dispatching information processing module and a dispatching module, wherein the at least one user terminal is used for sending out service requirements and evaluation information; the matter and repair reporting and evaluating module is connected with the at least one user terminal, used for receiving the service requirements and evaluation information, and sending out the service requirements and evaluation information; the dispatching information processing module is connected with the matter and repair reporting and evaluating module, and used for receiving the service requirements and evaluation information and sending out a dispatching information instruction; and the dispatching module is connected with the dispatching information processing module, and used for receiving the dispatching information instruction and sending out the dispatching information. The staff dispatching system provided by the invention achieves automatic management of the dispatching, so that the dispatching is efficient, accurate and timely. Moreover, the time and economic loss of a proprietor and a property management company is reduced.
Description
Technical field
The present invention relates to a kind of worker of group system, be specifically related to a kind of employee based on estate management and send the worker system.
Background technology
Along with the raising that people require living standard, people require also to improve to the closely bound up Property Management of residence of living thereupon.Many service for infrastructure requests that people run in life also more and more come many, and the processing of service for infrastructure request is required high-level efficiency especially.
But present estate management level is also relatively backward, especially when owner's services request is served, is sending worker's problem to run into the problem that can't break through.Present estate management sends the worker manually to send the worker, according to owner's services request, sends worker by informing face to face, although be applied to the instrument such as the modern communication such as computing machine, mobile communication equipment, sends worker's mode to remain ancient single all announcement mode.The worker is sent in existing estate management, do not have systematic analysis, content and flow process lack standardization, and ladder of management lacks standardization, and information can not be shared, business decision is slow, the issue of information is untimely, causes work in time not process, and the repeating of construction tool and material bought, send worker's task arrange inhomogeneous, cause the waste of manpower and resource.And existing estate management sends the worker, the employee is absent from duty, the situation of asking for leave with send between the worker managerial personnel information asynchronous, information reception and registration is inaccurate, causes vital task to delay situation serious.
Summary of the invention
The present invention has overcome the deficiencies in the prior art, provides a kind of employee to send the worker system, sends worker's delay, information to be passed on to estate management in the prior art to be solved inaccurate, the problems such as human resources and material resource waste.
For solving above-mentioned technical matters, the present invention by the following technical solutions:
A kind of employee sends the worker system, comprises at least one user terminal, is used for sending services request and evaluation information,
Also comprise and report thing to report for repairment and evaluation module, be connected with described at least one user terminal, be used for to receive the services request and the evaluation information that send from described at least one user terminal, and the services request of sending in response to received user terminal and evaluation information and send services request and evaluation information instruction;
And send worker's message processing module, report for repairment with described newspaper thing and evaluation module is connected, the services request and the evaluation information instruction that are used for receiving described newspaper thing is reported for repairment and evaluation module sends based on the user terminal that receives services request and evaluation information and send, and in response to the services request that described newspaper thing is reported for repairment and evaluation module sends and the evaluation information instruction that receive, send worker's information command and send;
And send worker's module, be connected with the described worker's of group message processing module, be used for receiving that described send worker message processing module sends based on the described newspaper thing of reception is reported for repairment and evaluation module sends services request and evaluation information instruction sends worker's information command, and send worker's information command and send the worker's information of sending in response to what receive.
Further technical scheme is that the employee sends the worker system also to comprise at least one server's terminal, described at least one server's terminal is connected with the described worker's of group module, be used for receiving described send worker module based on the described worker's of the group message processing module of reception send send worker's information command and send send worker's information, and send worker's information in response to what receive, and the task of sending is finished information.
Further technical scheme be the employee send the worker system also comprise the newspaper thing report processing module for repairment, described newspaper thing is reported processing module for repairment and is connected with described at least one server's terminal, and be connected with the described worker's of group message processing module, be used for receiving described at least one server's terminal based on receive that the described worker's of group module sends send worker's information and the task of sending is finished information, and finish information in response to receiving of task, finish information command and send task to the described worker's of group message processing module.
Further technical scheme is to report thing to report processing module for repairment to comprise: server's locating device, tool materials locating device; Described server's locating device sends the instruction of server's locating information to the described worker's message processing module of sending; Described tool materials locating device sends the instruction of tool materials locating information to the described worker's message processing module of sending.
Further technical scheme is that the employee sends the worker system also to comprise the module of checking card, the described module of checking card is connected with the described worker's of group message processing module, and be connected with described at least one server's terminal, be used for receiving the information of registering that described at least one server's terminal is sent, and register information and send work attendance to the described worker's of group message processing module and log in instruction in response to what receive.
Further technical scheme is to send worker's message processing module to comprise the task diversity module, be used for to send worker's task to be divided into and comprising according to the services request that described newspaper thing is reported for repairment and evaluation module sends and the evaluation information instruction that receive: emergency level, severity level, general rank.
Further technical scheme is to send worker's message processing module to comprise to append to send worker's module, be used for reporting the task that processing module sends for repairment according to the described newspaper thing that receives and finish information command, the instruction of server's locating information, the instruction of tool materials locating information, with services request and the evaluation information instruction that described newspaper thing is reported for repairment and evaluation module sends, append and send the worker.
Further technical scheme is to send worker's message processing module to comprise all to assign worker's task module, is used for sending worker's information on average to send to described at least one server's terminal.
Further technical scheme is that at least one server's terminal comprises among portable computer, panel computer, smart phone, the PDA one or more, is provided with locating device on described at least one server's terminal.
Further technical scheme is to be provided with task at least one server's terminal to receive button, is used for receiving and sends worker's task or refusal to send the selection of worker's task.
Compared with prior art, beneficial effect of the present invention comprises: employee of the present invention sends the worker system, has realized sending worker's automatic management, so that send the worker efficiently, accurately, in time carry out.The employee sends the locating device of worker system so that the ready position of employee and the important tool of production and material is in time learned by system, can in time coordinate the construction needs between the different task.According to the information of user terminal and server's terminal feedback, in time automatically process, append and send the worker, saved time and financial cost, greatly improved work efficiency.Time and the economic loss of owner and infrastructure management company have been reduced.
Description of drawings
Fig. 1 is the structured flowchart of one embodiment of the invention.
Fig. 2 be the one embodiment of the invention employee send the worker system send worker's message processing module structural representation block diagram.
Embodiment
The present invention is further elaborated below in conjunction with accompanying drawing.
As shown in Figure 1, Fig. 1 shows the structured flowchart of one embodiment of the invention.The present embodiment employee sends the worker system, comprise that 101, one owners of at least one user terminal can have a user terminal 101, also can have two, described at least one user terminal 101 of the present embodiment is at least one owner, and a plurality of owners can have a plurality of user terminals 101.User terminal 101 can be any in desk-top computer, portable notebook computer, panel computer, mobile phone, the intelligent television, and specific embodiment is that in the present embodiment, user terminal 101 is desk-top computers.User terminal 101 sends the newspaper thing of worker system to be reported for repairment with the employee and evaluation module 102 is connected, and connected mode can be that the wire signal connection also can be that wireless signal connects.As specific embodiment, user terminal 101 reports for repairment and evaluation module 102 is that wireless signal is connected with the newspaper thing in the present embodiment.The owner sends services request by user terminal 101, as: in the family water pipe leak or family in the somewhere circuit service request information such as break down, and after accepting service, by user terminal 101 send to the service evaluation, in the present embodiment, the evaluation that the user sends by user terminal 101 can be favorable comment or poor the commenting to service, also can be the relevant information of further services request.After the newspaper thing is reported for repairment and evaluation module reception user terminal 101 is sent the services request or services request and evaluation information, send to user terminal 101 and to accept that the newspaper things are reported for repairment and the letter in reply of evaluation information, and the newspaper thing that will receive is reported for repairment and evaluation information sends to that the employee sends the worker system sends worker's message processing module 103, and the newspaper thing is reported for repairment and worker's message processing module 103 is sent in evaluation module 102 accesses.Send worker's message processing module 103 to comprise a service information data storehouse (not shown), this database comprises the mapping table of service request information and service content.Send worker's message processing module 103 to carry out the task classification by services request and the evaluation information that receives, be the task grade classification, comprise: emergency level, severity level, general rank can also mark off other ranks certainly, such as Timing Processing rank etc., in the present embodiment, be divided into above-mentioned three ranks, but do not represent dividing the restriction of rank species number.Simultaneously, send current all services request that 103 pairs of worker's message processing modules receive and evaluation information according to the rank of having divided, that is: emergency level, severity level, general rank sorts, and send the worker according to the information that current service person's terminal 105 and the module 107 of checking card feed back, will send worker's information command to send to and send worker's module 104.Send 104 accesses of worker's module to send worker's message processing module 103.The module of checking card 107 is to send the worker to the condition of server's terminal 105, and worker's message processing module 103 send in the module of checking card 107 access, and the electromagnetic induction of employee by server's terminal 105 and the module 107 of checking card carries out work attendance and log in, and expression can accept to send worker's task.The setting of the module of checking card 107, ensured send information between worker managerial personnel and the employee synchronously, prevented that also some vital task from being delayed.Send worker's module 104 to receive to send that worker's message processing module 103 sends sends worker's information command, to send simultaneously worker's information to send to server's terminal 105 and send the worker, send worker's module 104 to be connected with server's terminal 105, sending worker's module 104 and server's terminal 105 can be that wire signal is connected, also can be that wireless signal connects, in the present embodiment, sending worker's module 104 and server's terminal 105 is that wireless signal is connected.The employee goes to carry out the worker's task of sending according to the worker's task of sending that receives on server's terminal 105.The whole worker's flow process of sending has realized automation mechanized operation, sends worker's information to be passed on promptly and accurately.When having a plurality of worker's of group tasks need to send the worker and sending worker's amount less than available service person's terminal 105, send worker's message processing module 103 to sending worker's task to carry out balance, to be mean allocation and to send worker's task; When sending worker's amount greater than current available service person's terminal 105, send worker's message processing module 103 will exceed part and enroll waiting list.Send worker's message processing module 103 will send worker's information command to send to and send worker's module 104, send worker's module 104 will send worker's information to send to server's terminal 105.Server's terminal 105 comprises among portable computer, panel computer, smart phone, the PDA one or more in the present embodiment, is provided with locating device on server's terminal 105.Specific embodiment is, server's terminal 105 is PDA in the present embodiment, after the employee finishes the work, with the task performance, employee's locating information, and the material locating information such as the tool of production, construction material send to the newspaper thing and report processing module 106 for repairment, the newspaper thing is reported processing module 106 for repairment and is connected with server's terminal 105, it can be that wire signal is connected with server's terminal 105 that the newspaper thing is reported processing module 106 for repairment, also can be that wireless signal connects, in the present embodiment, it is that wireless signal is connected with server's terminal 105 that the newspaper thing is reported processing module 106 for repairment.The newspaper thing is reported processing module 106 for repairment and is comprised server's locating device and positioning device for material, is used for server's terminal 105 and material are positioned.The newspaper thing is reported processing module 106 accesses for repairment and is sent worker's message processing module 103, the newspaper thing is reported the task performance that processing module 106 will receive from server's terminal 105 for repairment, employee's locating information, and the material locating information such as tool of production, construction material, finish information command to sending worker's message processing module 103 to send task.The location of employee and the tool of production and construction material, ensured the information mutual communication between the different employees, avoid repeating to buy the tool of production and construction material, and, sending man-hour, can preferentially select according to locating information, when the user of services request was arranged, near the employee with the corresponding tool of production and construction material then can preferentially be sent the worker to go over when neighbouring.Simultaneously, user terminal 101 can send evaluation information and report for repairment and evaluation module 102 to the newspaper thing, and the newspaper thing is reported for repairment and the module of grading sends the evaluation information instruction to sending worker's message processing module 103.Send worker's message processing module 103 to finish information command by the service request information instruction, evaluation information instruction, the task that receive simultaneously, process, that is: the task grade classification, on average send worker's task, append and send worker or continuity to send the worker, continuity sends the worker to be the before continuity of some tasks, still have problem after the water pipe maintenance such as certain user, then system need to assign the employee to process again, current task is walked the new task flow process, but system can record a for it continuity of front task of current task.Send worker's message processing module 103 to append and send worker's information command, continuity to send worker's information command to send to and send worker's module 104, send worker's module 104 to send the worker.The task that is provided with on server's terminal 105 receives button, is used for receiving sending worker's task or refusal to send the selection of worker's task; Can process at any time the employee in the situation of working site, for example, delay state of affairs variation etc.The employee can accept button by the task on server's terminal 105, selects to accept to send worker or refusal to send the worker.Rationalization and the high-level efficiency of sending the worker have been ensured.
As shown in Figure 2, Fig. 2 shows the one embodiment of the invention employee and sends the worker system to send the structural representation block diagram of worker's message processing module.As preferred embodiment, the present embodiment employee sends the worker's message processing module 203 of sending of worker system to comprise task diversity module 200, append and send worker's module 201, all assign worker's task module 202, described task diversity module 200, append and send worker's module 201, all assign worker's task module 202, all be by sending the algorithm routine that enrolls in worker's message processing module 203 to be realized, the algorithm of realization task diversity module 200 functions is, send worker's message processing module to receive that the newspaper thing is reported for repairment and the services request and evaluation information instruction of evaluation module after, according to the mapping table in the database, services request and evaluation are carried out the task classification, the present embodiment is divided into: emergency level, then severity level and general rank will send worker's information command to send and send worker's module.Realization is appended and is sent the algorithm of worker's module 201 functions to be, send worker's message processing module to finish information command (comprising the instruction of server's terminal location information, the instruction of material locating information, task performance information command) according to the services request that receives and evaluation information instruction, task, for finishing server's terminal of sending worker's task, append and send the worker.Realize that the algorithm of all assigning worker's task module 202 functions is, when having a plurality of worker's of group tasks need to send the worker and sending worker's amount less than available service person's terminal, send worker's message processing module to carry out balance to sending worker's task, be mean allocation and send worker's task; When sending worker's amount greater than current available service person's terminal, send worker's message processing module will exceed part and enroll waiting list.The present embodiment employee sends the worker system, has realized sending worker's automatic management, so that send the worker efficiently, accurately, in time carry out.The employee sends the locating device of worker system so that the ready position of employee and the important tool of production and material is in time learned by system, can in time coordinate the construction needs between the different task.According to user terminal 101 and server's terminal 105 feedacks, in time automatically process, append and send the worker, saved time and financial cost, greatly improved work efficiency.Time and the economic loss of owner and infrastructure management company have been reduced.
" embodiment " who speaks of in this manual, " another embodiment ", " embodiment ", " preferred embodiment " etc., the specific features, structure or the characteristics that refer in conjunction with this embodiment description are included among at least one embodiment of the application's generality description.A plurality of local appearance statement of the same race is not necessarily to refer to same embodiment in instructions.Furthermore, when describing a specific features, structure or characteristics in conjunction with arbitrary embodiment, what advocate is to realize that in conjunction with other embodiment this feature, structure or characteristics also fall within the scope of the invention.
Although invention has been described with reference to a plurality of explanatory embodiment of the present invention here, but, should be appreciated that, those skilled in the art can design a lot of other modification and embodiments, and these are revised and embodiment will drop within the disclosed principle scope and spirit of the application.More particularly, in the scope of, accompanying drawing open in the application and claim, can carry out multiple modification and improvement to building block and/or the layout of subject combination layout.Except modification that building block and/or layout are carried out with improving, to those skilled in the art, other purposes also will be obvious.
Claims (10)
1. an employee sends the worker system, comprises at least one user terminal, is used for sending services request and evaluation information,
Characterized by further comprising the newspaper thing reports for repairment and evaluation module, be connected with described at least one user terminal, be used for to receive the services request and the evaluation information that send from described at least one user terminal, and the services request of sending in response to received user terminal and evaluation information and send services request and evaluation information instruction;
And send worker's message processing module, report for repairment with described newspaper thing and evaluation module is connected, the services request and the evaluation information instruction that are used for receiving described newspaper thing is reported for repairment and evaluation module sends based on the user terminal that receives services request and evaluation information and send, and in response to the services request that described newspaper thing is reported for repairment and evaluation module sends and the evaluation information instruction that receive, send worker's information command and send; And send worker's module, be connected with the described worker's of group message processing module, be used for receiving that described send worker message processing module sends based on the described newspaper thing of reception is reported for repairment and evaluation module sends services request and evaluation information instruction sends worker's information command, and send worker's information command and send the worker's information of sending in response to what receive.
2. employee according to claim 1 sends the worker system, it is characterized in that described employee sends the worker system also to comprise at least one server's terminal, described at least one server's terminal is connected with the described worker's of group module, be used for receiving described send worker module based on the described worker's of the group message processing module of reception send send worker's information command and send send worker's information, and send worker's information in response to what receive, and the task of sending is finished information.
3. employee according to claim 1 sends the worker system, it is characterized in that described employee sends the worker system also to comprise and reports thing to report processing module for repairment, described newspaper thing is reported processing module for repairment and is connected with described at least one server's terminal, and be connected with the described worker's of group message processing module, be used for receiving described at least one server's terminal based on receive that the described worker's of group module sends send worker's information and the task of sending is finished information, and finish information in response to receiving of task, finish information command and send task to the described worker's of group message processing module.
4. employee according to claim 3 sends the worker system, it is characterized in that described newspaper thing reports processing module for repairment and comprise: server's locating device, tool materials locating device; Described server's locating device sends the instruction of server's locating information to the described worker's message processing module of sending; Described tool materials locating device sends the instruction of tool materials locating information to the described worker's message processing module of sending.
5. employee according to claim 1 sends the worker system, it is characterized in that described employee sends the worker system also to comprise the module of checking card, the described module of checking card is connected with the described worker's of group message processing module, and be connected with described at least one server's terminal, be used for receiving the information of registering that described at least one server's terminal is sent, and register information and send work attendance to the described worker's of group message processing module and log in instruction in response to what receive.
6. employee's delivering system according to claim 1, it is characterized in that the described worker's of group message processing module comprises the task diversity module, be used for to send worker's task to be divided into and comprising according to the services request that described newspaper thing is reported for repairment and evaluation module sends and the evaluation information instruction that receive: emergency level, severity level, general rank.
7. employee according to claim 1 sends the worker system, it is characterized in that the described worker's of group message processing module comprises appending sends worker's module, be used for reporting the task that processing module sends for repairment according to the described newspaper thing that receives and finish information command, the instruction of server's locating information, the instruction of tool materials locating information, with services request and the evaluation information instruction that described newspaper thing is reported for repairment and evaluation module sends, append and send the worker.
8. employee according to claim 1 sends the worker system, it is characterized in that the described worker's of group message processing module comprises all to assign worker's task module, is used for sending worker's information on average to send to described at least one server's terminal.
9. employee according to claim 2 sends the worker system, it is characterized in that described at least one server's terminal comprises among portable computer, panel computer, smart phone, the PDA one or more, is provided with locating device on described at least one server's terminal.
According to claim 2 or employee claimed in claim 9 send the worker system, it is characterized in that being provided with on described at least one server's terminal task and receive button, be used for receiving and send worker's task or refusal to send the selection of worker's task.
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| CN2012104839219A CN103020755A (en) | 2012-11-23 | 2012-11-23 | Staff dispatching system |
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| CN2012104839219A CN103020755A (en) | 2012-11-23 | 2012-11-23 | Staff dispatching system |
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| CN109711565A (en) * | 2018-12-11 | 2019-05-03 | 广州粤华物业有限公司 | Property facility maintenance of equipment dispatching method and its system, property total management system |
| CN109784501B (en) * | 2018-12-11 | 2023-06-27 | 广州粤华物业有限公司 | Property quality checking method, checking system and property comprehensive management system thereof |
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