CN110930003A - Work order processing method and device - Google Patents
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Abstract
The invention provides a work order processing method, a work order processing device and a computer readable storage medium, wherein the work order processing method comprises the following steps: after receiving an order including the event code, generating a to-be-completed work order according to the event code; extracting a target terminal identifier in the received assignment instruction, and distributing the work order to be completed to a target terminal corresponding to the target terminal identifier; after the target terminal is determined to finish the work order, generating a return visit task work order; and after return visit feedback information aiming at the return visit task work order is received, setting the work order to be completed as completed. According to the invention, the to-be-completed work orders are automatically established and distributed aiming at the orders, so that the processing efficiency of related problems in the community is improved, convenience is brought to community management personnel, the community operation is ensured, and the satisfaction degree of residents is improved. In addition, the result feedback of the problems is realized through the return visit task work order, the service quality is convenient to improve, and the customer satisfaction is increased.
Description
Technical Field
The invention belongs to the technical field of computers, and particularly relates to a work order processing method and device and a computer readable storage medium.
Background
In the field of medical care for the aged, with the rise of novel nursing communities combining medical care and nursing, the area, population and resources of the nursing community are greatly improved, and the service guarantee business for the nursing community is continuously developed.
In the prior art, the development of the service guarantee business in the campus by the aged-care community includes: after finding out the relevant problems, residents or regular troubleshooting personnel submit the relevant problems to the property management center in a mode of oral biography or telephone reporting, and the property management center assigns corresponding service personnel to go to the problem occurrence place and passes through corresponding support services.
However, in the current scheme, the reporting process of the related problems is complicated and inefficient, which may generate higher communication cost, resulting in poor user experience.
Disclosure of Invention
In view of this, the present invention provides a method and an apparatus for processing a work order, and a computer-readable storage medium, which solve the problem of poor user experience caused by complicated reporting process and low efficiency in the current scheme to a certain extent.
According to a first aspect of the present invention, there is provided a method for processing a work order, the method may include:
after receiving an order including an event code, generating a work order to be completed according to the event code;
when an assignment instruction for the work order to be completed is received, extracting a target terminal identifier in the assignment instruction, and distributing the work order to be completed to a target terminal corresponding to the target terminal identifier;
after the target terminal is determined to finish executing the to-be-completed work order, generating a return visit task work order;
and after return visit feedback information aiming at the return visit task work order is received, setting the work order to be completed as completed.
According to a second aspect of the present invention, there is provided a work order processing apparatus, which may include:
the first generation module is used for generating a to-be-completed work order according to the event code after receiving the order comprising the event code;
the extraction module is used for extracting a target terminal identifier in the assignment instruction when the assignment instruction aiming at the work order to be completed is received, and distributing the work order to be completed to a target terminal corresponding to the target terminal identifier;
the second generation module is used for generating a return visit task work order after the target terminal is determined to finish the execution of the work order to be finished;
and the marking module is used for setting the work order to be completed as completed after receiving the return visit feedback information aiming at the return visit task work order.
Optionally, the apparatus further comprises: and the order grabbing module is used for extracting other terminal identifications in the order grabbing instruction and distributing the to-be-completed work order to other terminals corresponding to the other terminal identifications when receiving the order grabbing instruction aiming at the to-be-completed work order sent by other terminals.
Optionally, the extracting sub-module is configured to extract the work order content and the business type of the to-be-completed work order after the target terminal is determined to finish executing the to-be-completed work order;
and the generation submodule is used for generating the return visit task work order under the condition that the work order content is not internal processing or the state type is not a nursing type.
Optionally, the receiving submodule is configured to receive return visit feedback information for the return visit task work order, where the return visit feedback information includes a first parameter or a second parameter;
the marking submodule is used for setting the work order to be completed under the condition that the return visit feedback information only comprises a first parameter;
and the re-allocation submodule is used for entering a step of allocating the to-be-completed work order to a target terminal corresponding to the target terminal identification under the condition that the return visit feedback information only comprises a second parameter.
Optionally, the apparatus further comprises:
and the dispatching module is used for distributing the work order to be completed to at least one idle terminal when a dispatching command sent by the target terminal aiming at the work order to be completed is received, wherein the idle terminal is a terminal in an idle state at present.
Optionally, the apparatus further comprises:
the query module is used for acquiring the current completion progress of the work order to be completed from the target terminal;
and the notification module is used for sending the current completion progress to the idle terminal.
Optionally, the to-be-completed work order includes: one or more of order reporting place, order reporting time, order description text and order description picture.
In a third aspect, an embodiment of the present invention provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when executed by a processor, the computer program implements the steps of the method for processing a work order according to the first aspect.
In a fourth aspect, an embodiment of the present invention provides a terminal, including:
a processor, a memory and a computer program stored on the memory and executable on the processor, the computer program, when executed by the processor, implementing the steps of the method of processing a work order as set forth in the first aspect.
Aiming at the prior art, the invention has the following advantages:
the invention provides a work order processing method, which comprises the following steps: after receiving an order including the event code, generating a to-be-completed work order according to the event code; when an assignment instruction for a to-be-completed work order is received, extracting a target terminal identifier in the assignment instruction, and distributing the to-be-completed work order to a target terminal corresponding to the target terminal identifier; after the target terminal is determined to finish the work order, generating a return visit task work order; and after return visit feedback information aiming at the return visit task work order is received, setting the work order to be completed as completed. According to the invention, the to-be-completed work orders are automatically established and distributed aiming at the orders, so that the processing efficiency of related problems in the community is improved, convenience is brought to community management personnel, the community operation is ensured, and the satisfaction degree of residents is improved. In addition, the result feedback of the problems is realized through the return visit task work order, the service quality is convenient to improve, and the customer satisfaction is increased.
The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
FIG. 1 is a flow chart illustrating steps of a method for processing a work order according to an embodiment of the present invention;
FIG. 2 is a system architecture diagram of a method for processing a work order according to an embodiment of the present invention;
FIG. 3 is a flow chart illustrating steps of another method for processing a work order according to an embodiment of the present invention;
fig. 4 is a block diagram of a processing apparatus for a work order according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the invention are shown in the drawings, it should be understood that the invention can be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art.
Fig. 1 is a flowchart of steps of a method for processing a work order according to an embodiment of the present invention, and as shown in fig. 1, the method may include:
Referring to fig. 2, fig. 1 is a system architecture diagram of a method for processing a work order according to an embodiment of the present invention, including: the system comprises an order system used for interacting with a user, a process engine system used for controlling the circulation of the node modules and a message system used for connecting the order system and the process engine system.
Specifically, the order system may be operated in a form of an Application program (APP) in a separate mobile terminal for interacting with the user. The process engine system and the message system can be operated together in the same server to realize the order processing. In addition, in some other cases, the process engine system and the message system introduction may be respectively run in different servers, which is not limited in this embodiment of the present invention.
In the embodiment of the invention, when a resident or an internal inspector in a community finds a problem, an order can be newly added through an order placing function in an order system APP of the mobile terminal, namely S1 order placing is realized. The order includes an event code, which may include information code of specific transaction content. In addition, optionally, the to-be-completed work order includes: one or more of order reporting place, order reporting time, order description text and order description picture.
After the order system receives the order, the order can be transmitted to the message system, the message system is preset with the corresponding relation between the event code and the starting process example interface, the message system finds the corresponding starting process example interface in the process engine system according to the event code in the order, and executes S2, the process engine system is called, and the order is further sent to the process engine system.
After receiving the order, the process engine system executes S3 to initiate a problem processing process. Specifically, a problem processing flow instance is initiated according to the order content, and meanwhile, the data is set as flow parameters, and at the moment, a work order to be completed is generated by the flow engine system.
In a specific implementation manner of the embodiment of the present invention, when a resident or an internal inspector in a community finds an equipment failure problem, an order may be a maintenance order newly added through an order placing function in an order system APP of a mobile terminal, after receiving the maintenance order, the order system may transmit the maintenance order to a message system, a correspondence between an event code and a start process instance interface is preset in the message system, and the message system finds a corresponding start process instance interface in a process engine system according to the event code in the maintenance order, and invokes the process engine system to further send the order to the process engine system. And the process engine system initiates a maintenance process after receiving the maintenance order.
It should be noted that in other specific implementation manners of the embodiment of the present invention, the order may also correspond to a scene corresponding to other specific implementation manners, for example, in a scene of taking out and ordering by residents in a community, the order may also be a take-out order.
And 102, when an assignment instruction aiming at the work order to be completed is received, extracting a target terminal identification in the assignment instruction, and distributing the work order to be completed to a target terminal corresponding to the target terminal identification.
Referring to fig. 2, after the process engine system waits for the work order to be completed, the process engine system executes S4 to establish a work order assignment task. And sends the work order assignment task to the messaging system, which executes S5, invoking the order system. And the order system executes S6 according to the configuration rule, executes the work order assignment task and sends a task to-be-assigned message to the engineering supervisor.
The engineering supervisor can enter the order system according to the task to-be-dispatched message, find the task to be handled, and assign the task through an assignment instruction, specifically, the assignment instruction includes a target terminal identifier, at this time, the to-be-completed work order can be allocated to the target terminal corresponding to the target terminal identifier for execution according to the target terminal identifier, and the message system executes S7 and completes the work order dispatch task.
Specifically, the process engine system completes the allocation of the to-be-completed work order nodes, and simultaneously automatically generates a plurality of processing task execution nodes according to the number of the target terminals, each processing task execution node can send a message when being created, and transmits the processing information and the data of a processor to the order system, and the order system automatically converts the to-be-completed work order into a processing task execution work order through the mapping relation and simultaneously sends a task to-be-processed message to the corresponding target terminal.
It should be noted that, in an application scenario of the device warranty of the embodiment of the present invention, a process engine system completes allocation of to-be-completed work order nodes, and simultaneously automatically generates a plurality of maintenance task execution nodes according to the number of target terminals, each maintenance task execution node may send a message when being created, and transmits maintenance information and maintainer data to an order system, and the order system automatically converts the to-be-completed work order into a maintenance task execution work order through a mapping relationship, and simultaneously sends a task to-be-maintained message to the corresponding target terminal.
And 103, generating a return visit task work order after the target terminal is determined to finish the work order to be finished.
In the embodiment of the invention, the to-be-completed work order can be a work order completed by a handler corresponding to the target terminal, and the to-be-completed work order can provide the functions of starting timing, ending timing, adding a person, transferring, shelving, registering, signing and the like.
Specifically, in the application scenario of the device warranty of the embodiment of the present invention, the to-be-completed work order may be a work order completed by a processing person corresponding to the target terminal, and the to-be-completed work order may provide functions of starting timing, ending timing, adding people, transferring, placing aside, performing maintenance registration, performing maintenance signature, and the like.
These functions include in particular:
1. starting timing: when a processor starts maintenance, the processor clicks to start timing, and at the moment, the system records the maintenance starting time;
2. and (5) finishing timing: the time for the maintenance is finished by the processing personnel, and the time consumed by the maintenance can be calculated by recording the starting time and the finishing time;
3. adding a human body: when some workers find that the workers can not finish the operation, the cooperation helper can be quickly found out through the function of adding the workers;
4. transferring: the current handler may transfer the maintenance task to other handlers for execution;
5. laying aside: in the maintenance process, when maintenance is required to be suspended because of problems of consumable material acquisition and the like, a treating person can temporarily suspend the maintenance task through the function;
6. and (4) maintenance registration: after the processor finishes one maintenance, the maintenance content of this time is recorded into the system through maintenance registration, and the maintenance registration can be executed for many times;
7. and (5) maintaining and signing: when all equipment problems in the maintenance report are completely maintained, the community residents or the repair personnel sign the maintenance report to indicate that the maintenance task can be finished.
Referring to fig. 2, a processing person may enter the order system, find a work order to be completed, process the work order at a location designated by the work order to be completed, count time before and after the processing, and end the current processing execution task after the order system determines that the processing person completes the work order to be completed. The order system determines that the processing execution task is primarily completed, meanwhile, the message system executes S9 to call the process engine system, the processing sheet data is transmitted to the process engine system, the process engine system completes the task, step S10 is executed to generate a return visit task work sheet, meanwhile, the return visit task work sheet is transmitted to the order system, and the order system executes S11 to execute the return visit task work sheet. The return visit task work order is a work order generated according to the business rule, and a manager corresponding to the resident can return visit the problem reporter to check the processing effect and the satisfaction degree of the problem reporter to the processing result.
It should be noted that, after the order system determines that the processing staff finishes executing the to-be-completed work order, the processing staff may also enter data such as processing content into the order system through the target terminal. This step may be performed multiple times, i.e., multiple treatments may be performed by a treating person. When the processing personnel transfers the task, the system finishes the current task of the processing personnel, simultaneously calls the signing function of the process engine system, the workflow system generates a new processing execution task and simultaneously sends a message, the processing information and the new data of the processing personnel are transmitted to the order system, and the work order system generates a new processing task execution work order and simultaneously sends a message to the relevant processing personnel.
And step 104, setting the work order to be completed as completed after receiving return visit feedback information aiming at the return visit task work order.
In the embodiment of the invention, a manager enters an order system to find a return visit task work order, processes the return visit to a resident handler in an optional mode, fills the contents of the return visit into the order system after the return visit is finished, the order system executes S12 to determine that the return visit task work order is finished, simultaneously, an information system executes S13 to finish the order, and transmits return visit parameters to a process engine system, the process engine system judges whether the handling order is reopened according to the parameters, if the handling order needs to be reopened, the process returns to a return visit task work order distribution node again, otherwise, the process is finished, and the process engine system executes S14 and sets the work order to be finished.
To sum up, the method for processing a work order provided by the embodiment of the present invention includes: after receiving an order including the event code, generating a to-be-completed work order according to the event code; when an assignment instruction for a to-be-completed work order is received, extracting a target terminal identifier in the assignment instruction, and distributing the to-be-completed work order to a target terminal corresponding to the target terminal identifier; after the target terminal is determined to finish the work order, generating a return visit task work order; and after return visit feedback information aiming at the return visit task work order is received, setting the work order to be completed as completed. According to the invention, the to-be-completed work orders are automatically established and distributed aiming at the orders, so that the processing efficiency of related problems in the community is improved, convenience is brought to community management personnel, the community operation is ensured, and the satisfaction degree of residents is improved. In addition, the result feedback of the problems is realized through the return visit task work order, the service quality is convenient to improve, and the customer satisfaction is increased.
Fig. 3 is a flowchart of steps of another method for processing a work order according to an embodiment of the present invention, and as shown in fig. 3, the method may include:
This step may specifically refer to step 101, which is not described herein again.
In the embodiment of the application, before the work order to be completed is allocated to the target terminal corresponding to the target terminal identifier, if the order grabbing instruction sent by other terminals except the target terminal is received, the work order to be completed can be allocated to other terminals, so as to realize the order grabbing function.
For example, if the processing person li four is currently in an idle state, he finds an unallocated to-be-completed work order in the order system, and li four wants to receive the to-be-completed work order, then li four can send an order grabbing instruction for the to-be-completed work order through its own terminal, and perform order grabbing on the to-be-completed work order.
This step may specifically refer to step 102, which is not described herein again.
And 204, after the target terminal is determined to finish the to-be-finished work order, extracting the work order content and the state type of the to-be-finished work order.
In the embodiment of the invention, the to-be-completed work order has two types of a disposable work order and a long-term work order, the disposable work order can be completed after the disposable work order is completed, the long-term work order is a work order set which comprises a plurality of to-be-completed work orders, and the long-term work order can be completed only after all the to-be-completed work orders in the work order set are completed.
In this step, the to-be-completed work order has two kinds of specific information, i.e., work order content and business type, and the to-be-completed work order can be distinguished as a long-term work order or a disposable work order by limiting the work order content and the business type.
And step 205, generating the return visit task work order under the condition that the work order content is not internal processing or the status type is not a nursing type.
In the embodiment of the invention, if the content of the work order is internal processing or the type of the state is nursing type, the work order is a long-term work order, and when one of the work orders to be completed is completed, subsequent revisit confirmation is not required.
If the content of the work order is not internal processing or the type of the state is not a nursing type, the work order is a disposable work order, and when the disposable work order is completed, a return visit task work order is required to perform subsequent return visit confirmation.
In an embodiment of the invention, the first parameter may be satisfactory and the second parameter may be unsatisfactory.
And step 207, setting the work order to be completed under the condition that the return visit feedback information only comprises a first parameter.
In this step, under the condition that the return visit feedback information only includes the first parameter, the problem reporter can be considered to be satisfied with the processing effect, the process engine system can set the work order to be completed as completed, and the work order to be completed is ended.
And 208, under the condition that the return visit feedback information only comprises a second parameter, the step of distributing the work order to be completed to a target terminal corresponding to the target terminal identification is carried out.
In this step, under the condition that the return visit feedback information only includes the second parameter, it may be considered that the problem reporter is not satisfied with the processing effect, and at this time, the work order to be completed needs to be allocated to the target terminal corresponding to the target terminal identifier again, so that the processing staff performs the home-entry processing again until the customer is satisfied.
Optionally, before step 204, the method may further include:
step A1, when an allocation instruction sent by the target terminal aiming at the to-be-completed work order is received, allocating the to-be-completed work order to at least one idle terminal, wherein the idle terminal is a terminal in an idle state currently.
In the embodiment of the invention, under the condition that a processing person at the target terminal finds that the task of the work order to be completed is heavy and cannot be completed by one person, the processing person can quickly find the cooperative helper through the human adding function. Specifically, the target terminal sends an assignment instruction aiming at the work order to be completed to the server, the server determines at least one idle terminal in an idle state at present, and the work order to be completed is distributed to the idle terminal, so that a processing person at the idle terminal and a processing person at the target terminal cooperate to complete the task of the work order to be completed.
The processing personnel can set the current state of the processing personnel in the terminal of the processing personnel, and if the processing personnel is processing the work order to be completed currently, the current state can be set to be a busy state; if the processing personnel do not currently process the work order, the current state can be set to an idle state.
And A2, acquiring the current completion progress of the work order to be completed from the target terminal.
And A3, sending the current completion progress to the idle terminal.
In the embodiment of the invention, when a processing staff of the target terminal processes the work order to be completed, the current processing progress of the work order to be completed can be recorded in the target terminal in real time, and the server can send a progress inquiry instruction to the target terminal so as to obtain the current completion progress of the work order to be completed and send the current completion progress to the idle terminal so as to inform the processing staff corresponding to the idle terminal of the current progress of the work order to be completed, so that cooperation can be smoothly carried out.
In summary, the method for processing a work order provided in the embodiment of the present invention includes: after receiving an order including the event code, generating a to-be-completed work order according to the event code; when an assignment instruction for a to-be-completed work order is received, extracting a target terminal identifier in the assignment instruction, and distributing the to-be-completed work order to a target terminal corresponding to the target terminal identifier; after the target terminal is determined to finish the work order, generating a return visit task work order; and after return visit feedback information aiming at the return visit task work order is received, setting the work order to be completed as completed. According to the invention, the to-be-completed work orders are automatically established and distributed aiming at the orders, so that the processing efficiency of related problems in the community is improved, convenience is brought to community management personnel, the community operation is ensured, and the satisfaction degree of residents is improved. In addition, the result feedback of the problems is realized through the return visit task work order, the service quality is convenient to improve, and the customer satisfaction is increased.
Fig. 4 is a block diagram of a processing apparatus for a work order according to an embodiment of the present invention, and as shown in fig. 4, the apparatus may include:
the first generation module 301 is configured to generate a to-be-completed work order according to an event code after receiving an order including the event code;
an extracting module 302, configured to, when receiving an assignment instruction for the to-be-completed work order, extract a target terminal identifier in the assignment instruction, and allocate the to-be-completed work order to a target terminal corresponding to the target terminal identifier;
a second generating module 303, configured to generate a return visit task work order after the target terminal is determined to complete the execution of the to-be-completed work order;
optionally, the second generating module 303 includes:
the extraction submodule is used for extracting the work order content and the state type of the work order to be finished after the target terminal is determined to finish the execution of the work order to be finished;
and the generation submodule is used for generating the return visit task work order under the condition that the work order content is not internal processing or the state type is not a nursing type.
And the marking module 304 is configured to set the to-be-completed work order as completed after receiving the return visit feedback information for the return visit task work order.
Optionally, the marking module 304 includes:
the receiving submodule is used for receiving return visit feedback information aiming at the return visit task work order, and the return visit feedback information comprises a first parameter or a second parameter;
the marking submodule is used for setting the work order to be completed under the condition that the return visit feedback information only comprises a first parameter;
and the re-allocation submodule is used for entering a step of allocating the to-be-completed work order to a target terminal corresponding to the target terminal identification under the condition that the return visit feedback information only comprises a second parameter.
Optionally, the apparatus further comprises:
and the order grabbing module is used for extracting other terminal identifications in the order grabbing instruction and distributing the to-be-completed work order to other terminals corresponding to the other terminal identifications when receiving the order grabbing instruction aiming at the to-be-completed work order sent by other terminals.
And the dispatching module is used for distributing the work order to be completed to at least one idle terminal when a dispatching command sent by the target terminal aiming at the work order to be completed is received, wherein the idle terminal is a terminal in an idle state at present.
The query module is used for acquiring the current completion progress of the work order to be completed from the target terminal;
and the notification module is used for sending the current completion progress to the idle terminal.
Optionally, the to-be-completed work order includes: one or more of order reporting place, order reporting time, order description text and order description picture.
In summary, the processing apparatus for a work order provided in the embodiment of the present invention includes generating a to-be-completed work order according to an event code after receiving an order including the event code; when an assignment instruction for a to-be-completed work order is received, extracting a target terminal identifier in the assignment instruction, and distributing the to-be-completed work order to a target terminal corresponding to the target terminal identifier; after the target terminal is determined to finish the work order, generating a return visit task work order; and after return visit feedback information aiming at the return visit task work order is received, setting the work order to be completed as completed. According to the invention, the to-be-completed work orders are automatically established and distributed aiming at the orders, so that the processing efficiency of related problems in the community is improved, convenience is brought to community management personnel, the community operation is ensured, and the satisfaction degree of residents is improved. In addition, the result feedback of the problems is realized through the return visit task work order, the service quality is convenient to improve, and the customer satisfaction is increased.
For the above device embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and for the relevant points, refer to the partial description of the method embodiment.
Preferably, an embodiment of the present invention further provides a terminal, which includes a processor, a memory, and a computer program stored in the memory and capable of running on the processor, where the computer program, when executed by the processor, implements each process of the above-mentioned embodiment of the method for processing a work order, and can achieve the same technical effect, and details are not repeated here to avoid repetition.
The embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program implements each process of the above-mentioned method for processing a work order, and can achieve the same technical effect, and in order to avoid repetition, details are not repeated here. The computer-readable storage medium may be a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk.
The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
As is readily imaginable to the person skilled in the art: any combination of the above embodiments is possible, and thus any combination between the above embodiments is an embodiment of the present invention, but the present disclosure is not necessarily detailed herein for reasons of space.
The methods of work order processing provided herein are not inherently related to any particular computer, virtual system, or other apparatus. Various general purpose systems may also be used with the teachings herein. The structure required to construct a system incorporating aspects of the present invention will be apparent from the description above. Moreover, the present invention is not directed to any particular programming language. It is appreciated that a variety of programming languages may be used to implement the teachings of the present invention as described herein, and any descriptions of specific languages are provided above to disclose the best mode of the invention.
In the description provided herein, numerous specific details are set forth. It is understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.
Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, various features of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the invention and aiding in the understanding of one or more of the various inventive aspects. However, the disclosed method should not be interpreted as reflecting an intention that: that the invention as claimed requires more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this invention.
Those skilled in the art will appreciate that the modules in the device in an embodiment may be adaptively changed and disposed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and furthermore they may be divided into a plurality of sub-modules or sub-units or sub-components. All of the features disclosed in this specification (including any accompanying claims, abstract and drawings), and all of the processes or elements of any method or apparatus so disclosed, may be combined in any combination, except combinations where at least some of such features and/or processes or elements are mutually exclusive. Each feature disclosed in this specification (including any accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.
Furthermore, those skilled in the art will appreciate that while some embodiments described herein include some features included in other embodiments, rather than other features, combinations of features of different embodiments are meant to be within the scope of the invention and form different embodiments. For example, in the claims, any of the claimed embodiments may be used in any combination.
The various component embodiments of the invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that a microprocessor or Digital Signal Processor (DSP) may be used in practice to implement some or all of the functions of some or all of the components of the processing method of a work order according to embodiments of the present invention. The present invention may also be embodied as apparatus or device programs (e.g., computer programs and computer program products) for performing a portion or all of the methods described herein. Such programs implementing the present invention may be stored on computer-readable media or may be in the form of one or more signals. Such a signal may be downloaded from an internet website or provided on a carrier signal or in any other form.
It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names.
Claims (10)
1. A method of processing a work order, the method comprising:
after receiving an order including an event code, generating a work order to be completed according to the event code;
when an assignment instruction for the work order to be completed is received, extracting a target terminal identifier in the assignment instruction, and distributing the work order to be completed to a target terminal corresponding to the target terminal identifier;
after the target terminal is determined to finish executing the to-be-completed work order, generating a return visit task work order;
and after return visit feedback information aiming at the return visit task work order is received, setting the work order to be completed as completed.
2. The method according to claim 1, wherein before the step of extracting a target terminal identifier in the assignment instruction and allocating the to-be-completed work order to a target terminal corresponding to the target terminal identifier when the assignment instruction for the to-be-completed work order is received, the method further comprises:
and when receiving a sheet robbing instruction aiming at the to-be-completed work order sent by other terminals, extracting other terminal identifications in the sheet robbing instruction, and distributing the to-be-completed work order to other terminals corresponding to the other terminal identifications.
3. The method of claim 1, wherein the generating a return visit task work order after determining that the target terminal has completed execution of the to-be-completed work order comprises:
after the target terminal is determined to finish the execution of the to-be-finished work order, extracting the work order content and the state type of the to-be-finished work order;
generating the return visit task work order in the event that the work order content is not an internal process or the status type is not a care type.
4. The method of claim 1, wherein setting the to-do work order to be completed after receiving return visit feedback information for the return visit task work order comprises:
receiving return visit feedback information aiming at the return visit task work order, wherein the return visit feedback information comprises a first parameter or a second parameter;
setting the work order to be completed as completed under the condition that the return visit feedback information only comprises a first parameter;
and under the condition that the return visit feedback information only comprises a second parameter, the step of distributing the work order to be completed to a target terminal corresponding to the target terminal identification is carried out.
5. The method of claim 1, wherein before generating a return visit task work order after determining that the target terminal has completed execution of the to-be-completed work order, the method further comprises:
and when an allocation instruction sent by the target terminal aiming at the to-be-completed work order is received, allocating the to-be-completed work order to at least one idle terminal, wherein the idle terminal is a terminal in an idle state at present.
6. The method according to claim 5, wherein upon receiving the dispatch instruction sent by the target terminal for the to-be-completed work order, the to-be-completed work order is allocated to at least one idle terminal, and after the idle terminal is a terminal currently in an idle state, the method further comprises:
acquiring the current completion progress of the work order to be completed from the target terminal;
and sending the current completion progress to the idle terminal.
7. The method of claim 1, wherein the to-do work order comprises: one or more of order reporting place, order reporting time, order description text and order description picture.
8. An apparatus for processing a work order, the apparatus comprising:
the first generation module is used for generating a to-be-completed work order according to the event code after receiving the order comprising the event code;
the extraction module is used for extracting a target terminal identifier in the assignment instruction when the assignment instruction aiming at the work order to be completed is received, and distributing the work order to be completed to a target terminal corresponding to the target terminal identifier;
the second generation module is used for generating a return visit task work order after the target terminal is determined to finish the execution of the work order to be finished;
and the marking module is used for setting the work order to be completed as completed after receiving the return visit feedback information aiming at the return visit task work order.
9. A computer-readable storage medium, on which a computer program is stored which, when executed by a processor, implements a method of processing a work order as claimed in any one of claims 1 to 7.
10. A terminal comprising a processor, a memory, and a computer program stored on the memory and executable on the processor, the computer program, when executed by the processor, implementing a method of processing a work order as claimed in any one of claims 1 to 7.
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| CN201911108619.3A CN110930003A (en) | 2019-11-13 | 2019-11-13 | Work order processing method and device |
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