CN101477721A - Centralized queuing machine management system - Google Patents
Centralized queuing machine management system Download PDFInfo
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- CN101477721A CN101477721A CNA2008102419457A CN200810241945A CN101477721A CN 101477721 A CN101477721 A CN 101477721A CN A2008102419457 A CNA2008102419457 A CN A2008102419457A CN 200810241945 A CN200810241945 A CN 200810241945A CN 101477721 A CN101477721 A CN 101477721A
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Abstract
The invention provides a centralized queue machine management system including a plurality of equipment at the front end of a queue machine and a queue machine back-stage management system connected with all the equipment at the front end of the queue machine through signals. By adopting the queue machine back-stage management system, the centralized queue machine management system provided by the invention realizes centralized queue management, and achieves the effects of satisfying demand for centralized management and arrangement of multiple network points and multiple queue machines, facilitating extension and upgrading of the system's functions, and greatly reducing difficulty in maintaining the system.
Description
Technical field
The present invention relates to the queue machine management domain, especially a kind of centralized queue machine management system and method for having improved.
Background technology
For convenience of client, be similar to various public services places such as bank, telecommunication bureau and all disposed the computing machine queuing machine management system, client can enter into the queuing machine management system number of getting of joining the team by the queuing number of the getting device (hereinafter to be referred as queue machine) of front end, and queuing machine management system can carry out science, rationally and the management of hommization to the client of queuing.Yet, existing queuing machine management system all is distributed, user's the setting and the data storage of joining the team and going out team management, queuing system all concentrate on the local queue machine, a kind of existing queuing machine management system 1 shown in Fig. 1 for example, it comprises wireless communication module 101, the number of getting interface 102, queuing policy module 103, configuration module 104, speech play module 105, number ticket print module 106 and database 107.Client enters into queuing machine management system 1 and obtains the number of joining the team by the number of getting interface 102,101 LED display and window calling sets by the wireless communication controller and the external world of wireless communication module carry out communication, during certain number transacting business in taking turns to formation, this number is presented on the LED display and by the window calling set and calls out.Outside client configuration platform is configured by 104 pairs of queuing policy modules 103 of configuration module, and configuration module 104 can be obtained corresponding configuration data from database 107.105 of speech play modules are notified to the client of the number of getting by power amplification system with corresponding information, and number ticket print module then can be printed ticket to the client by printer (generally adopting thermal printer).
As a main human-computer interaction interface, above-mentioned existing queuing machine management system 1 is born the control of other-end equipment in the processing of core queueing logic and the site simultaneously, and this system is applicable to simply, the queuing management of service location independently.But in actual applications, especially need carry out under the situation of unified management at many service locations, above-mentioned existing queue management system has following defective:
The first, form information island, be difficult to queue management system shared data with external system especially other sites.For example, the outlet of bank and other financial mechanism is numerous, if the data queued (efficient of flow of the people, business handling etc.) of linchpin site is gathered and analyzes, just must customize special data-interface program, further strengthened the working load of queue machine, and, easily cause inconsistency because data are scattered in each site.
The second, be difficult to many service locations are carried out unified management and setting.For example, a kind of business of the new release of certain bank then need be provided with respectively on the queuing machine system of each business hall, and this process is very loaded down with trivial details and make new the service lag behind easily, has influence on customer experience.
The 3rd, system deployment, upgrading, difficult in maintenance.If system upgrade then needs to carry out respectively on the queue machine of each service location, the labor intensive material resources increase the possibility of makeing mistakes.
The 4th, be not suitable for some special application scenario.For example, there are a plurality of inlets in certain service hall, and above-mentioned queuing machine management system requires at each inlet queue machine to be set, cost height not only, and need carry out unified queuing management to the client who enters in the hall, system realizes very loaded down with trivial details.
In sum, provide a kind of convenience to manage, be easy to be provided with and upgrading and the low real necessity that belongs to of queuing machine management system of cost.
Summary of the invention
The purpose of this invention is to provide a kind of centralized queue machine management system, be intended to solve existing queuing machine management system management defective loaded down with trivial details, difficult in maintenance.
The present invention is achieved in that a kind of centralized queue machine management system, and it comprises some queue machine front-end equipments and the queue machine background management system that is connected with each queue machine front-end equipment signal.
More specifically, described each queue machine front-end equipment further comprises:
Accept the number of the getting interface of user's input;
Number ticket print module according to user's input instruction print queue ticket; And
The communication module that carries out communication with the queue machine background management system.
More specifically, described queue machine background management system further comprises:
Handle the queuing policy module of queuing management;
Carry out the configuration module that system is provided with;
The database of storage data; And
Carry out another communication module that signal is connected with the communication module of above-mentioned queue machine front-end equipment.
More specifically, described two communication modules are the network communication module, and the two carries out communication by the TCP/IP communication modes.
More specifically, described two communication modules are wireless communication module, and the two carries out communication by the mobile communication mode.
More specifically, described two communication modules are wireless communication module, and the two carries out communication by bluetooth approach.
More specifically, described each queue machine front-end equipment further comprises the wireless communication module that is connected with window calling set signal with the external LED display screen.
More specifically, described queue machine front-end equipment further comprises the speech play module.
More specifically, the described number of getting interface is a touch-screen.
More specifically, the described number of getting interface is the magnetic card reading device.
Compared with prior art, centralized queue machine management system provided by the invention realizes centralized queuing management by the queue machine background management system, satisfy the unified management of many sites and many queue machines, the unified demand that is provided with, be convenient to systemic-function expansion, upgrading, greatly reduce the difficulty of maintenance work.
Description of drawings
Fig. 1 is the system architecture synoptic diagram of existing distributing queuing machine management system;
Fig. 2 is the structural representation of centralized queue machine management system preferred embodiment of the present invention;
Fig. 3 is centralized queue machine management system of the present invention realize the joining the team synoptic diagram of flow process;
Fig. 4 is the synoptic diagram that centralized queue machine management system of the present invention realizes out group flow process.
Embodiment
In order to make purpose of the present invention, technical scheme and advantage clearer,, the present invention is further elaborated below in conjunction with drawings and Examples.Should be appreciated that specific embodiment described herein only in order to explanation the present invention, and be not used in qualification the present invention.
Shown in Fig. 2, the preferred embodiment of centralized queue machine management system provided by the invention comprises queue machine front-end equipment 20 and queue machine background management system 21, described queue machine front-end equipment 20 comprises wireless communication module 201, speech play module 202, number ticket print module 203, network communication module 204 and the number of getting interface 205, and described queue machine background management system 21 comprises network communication module 211, queuing policy module 212, configuration module 213 and database 214.The network communication module 204 of queue machine front-end equipment 20 is connected with network communication module 211 signals of queue machine background management system 21.
It is emphasized that, though only disclosed a queue machine front-end equipment 20 among Fig. 1, but centralized queue machine management system of the present invention can comprise several same queue machine front-end equipments 20, these queue machine front-end equipments 20 are distributed in different geographic position as user terminal (including but not limited to queue machine, calling set, language play back system, LED display), by queue machine background management system 21 by network communication module 211 (for example computer network) united and coordinating work, managed together user's queuing process.
Compared with prior art, queue machine front-end equipment 20 has obtained very big simplification, the number of the getting interface 205 (for example touch-screen and/or magnetic card reading device) of accepting user's input, number ticket print module 203 of print queue ticket, speech play module 202, the network communication module of communicating by letter and the wireless communication module 201 of broadcast voice suggestion have only been kept with queue machine background management system 21, wireless communication module can connect LED display and window calling set, the call request of call accepted device and driving LED display screen by outside wireless communication controller.And be responsible for queuing management (comprise join the team and go out team) queuing policy module 212, carry out the configuration module 213 of system's setting and the database 214 of storage data is set in the queue machine background management system 21 by the client configuration platform.Queue machine front-end equipment 20 is accepted user's request of joining the team (clicking on-screen menu or brush magnetic card) by the number of getting interface 205, and this request is sent to queue machine background management system 21 handle, queue machine background management system 21 is joined the team by queuing policy module 212 process user after the business, send instruction to queue machine front-end equipment 20, number ticket print module 203 is according to command content print queue ticket or by the 202 prompting error messages of speech play module.Above-mentioned system configuration mode has not only been saved cost, has also realized both having realized the data sharing of each queue machine front-end equipment 20 by all queue machine front-end equipments 20 of unified queue machine background management system 21 management, has also made things convenient for data maintenance, upgrading.
For more detailed introduction the present invention, below describe get tickets (joining the team) flow process and calling (the going out team) flow process of above-mentioned centralized queue machine management system in detail.
Shown in Fig. 3, (joining the team) flow process of getting tickets may further comprise the steps: client mentions the request of joining the team by brushing magnetic card or/and click on-screen menu on queue machine front-end equipment 20 to system; Queue machine front-end equipment 20 sends to queue machine background management system 21 in the mode of TCP/IP communication with this request and handles; Queue machine background management system 21 process user are joined the team after the business, generate client's queue number, and it is returned to queue machine front-end equipment 20, and queue machine front-end equipment 20 is according to command content print queue ticket.
In conjunction with referring to shown in Fig. 4, call out (going out team) flow process and may further comprise the steps the operator and operate calling set, mention team's request to system; After queue machine front-end equipment 20 receives this request, send it to queue machine background management system 21 and handle; Queue machine background management system 21 goes out team with one or more persons of waiting in the formation, and by 20 transfers of queue machine front-end equipment, returns result to calling set; Simultaneously, queue machine background management system 21 drives language play back system and LED display etc. and carries out voice output and literal demonstration by 20 transfers of queue machine front-end equipment.
In sum, centralized queue machine management system provided by the invention satisfies the unified management of many sites and many queue machines, the unified demand that is provided with by centralized queuing management; The centralized stores of data has guaranteed data consistency, makes things convenient for subsequent analysis and processing; Unified queue machine background management system 21 is convenient to systemic-function expansion, upgrading, greatly reduce the difficulty of maintenance work, overcome the shortcoming that the unified management demand is disperseed, is difficult to satisfy to existing distributing queuing machine system data in the application of many queuing places and many queue machines.
The above only is preferred embodiment of the present invention; not in order to restriction the present invention; for example; queue machine background management system 21 in the foregoing description is to carry out communication by TCP/IP network communication mode and queue machine front-end equipment 20; obviously also can adopt other communication modes; for example be similar to mobile communication or bluetooth wireless communication modes such as (being particluarly suitable for adopting in the smaller service point); all any modifications of being done within the spirit and principles in the present invention; be equal to replacement and improvement etc., all should be included within the protection domain of claim of the present invention.
Claims (10)
1, a kind of centralized queue machine management system is characterized in that comprising some queue machine front-end equipments and the queue machine background management system that is connected with each queue machine front-end equipment signal.
2, centralized queue machine management system according to claim 1 is characterized in that: described each queue machine front-end equipment further comprises:
Accept the number of the getting interface of user's input;
Number ticket print module according to user's input instruction print queue ticket; And
The communication module that carries out communication with the queue machine background management system.
3, centralized queue machine management system according to claim 2 is characterized in that: described queue machine background management system further comprises:
Handle the queuing policy module of queuing management;
Carry out the configuration module that system is provided with;
The database of storage data; And
Carry out another communication module that signal is connected with the communication module of above-mentioned queue machine front-end equipment.
4, centralized queue machine management system according to claim 3 is characterized in that: described two communication modules are the network communication module, and the two carries out communication by the TCP/IP communication modes.
5, centralized queue machine management system according to claim 3 is characterized in that: described two communication modules are wireless communication module, and the two carries out communication by the mobile communication mode.
6, centralized queue machine management system according to claim 3 is characterized in that: described two communication modules are wireless communication module, and the two carries out communication by bluetooth approach.
7, centralized queue machine management system according to claim 2 is characterized in that: described each queue machine front-end equipment further comprises the wireless communication module that is connected with window calling set signal with the external LED display screen.
8, centralized queue machine management system according to claim 2 is characterized in that: described queue machine front-end equipment further comprises the speech play module.
9, centralized queue machine management system according to claim 2 is characterized in that: the described number of getting interface is a touch-screen.
10, centralized queue machine management system according to claim 2 is characterized in that: the described number of getting interface is the magnetic card reading device.
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| Application Number | Priority Date | Filing Date | Title |
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| CNA2008102419457A CN101477721A (en) | 2008-12-31 | 2008-12-31 | Centralized queuing machine management system |
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| CNA2008102419457A CN101477721A (en) | 2008-12-31 | 2008-12-31 | Centralized queuing machine management system |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102236922A (en) * | 2011-08-04 | 2011-11-09 | 苏州万图明电子软件有限公司 | Bank queuing system |
| CN102509376A (en) * | 2011-12-12 | 2012-06-20 | 深圳市奥拓电子股份有限公司 | Queuing machine system and queuing method |
| CN102568070A (en) * | 2010-12-08 | 2012-07-11 | 三星电子（中国）研发中心 | System, method and device for implementing numbering service of mobile terminal |
| CN103914904A (en) * | 2013-10-30 | 2014-07-09 | 北京安捷天盾科技发展有限公司 | Face identification numbering machine |
| CN104331974A (en) * | 2014-11-07 | 2015-02-04 | 福建联迪商用设备有限公司 | Bluetooth number-taking method and system |
| CN104361670A (en) * | 2014-11-24 | 2015-02-18 | 成都汇合乾元科技有限公司 | Self-service sequencing machine for banks |
| CN105632004A (en) * | 2016-03-09 | 2016-06-01 | 苏州工业园区东诚智能网络技术有限公司 | Multifunctional queuing and calling system |
| CN105678889A (en) * | 2016-03-09 | 2016-06-15 | 苏州工业园区东诚智能网络技术有限公司 | Queuing and calling system |
-
2008
- 2008-12-31 CN CNA2008102419457A patent/CN101477721A/en active Pending
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102568070A (en) * | 2010-12-08 | 2012-07-11 | 三星电子（中国）研发中心 | System, method and device for implementing numbering service of mobile terminal |
| CN102236922A (en) * | 2011-08-04 | 2011-11-09 | 苏州万图明电子软件有限公司 | Bank queuing system |
| CN102509376A (en) * | 2011-12-12 | 2012-06-20 | 深圳市奥拓电子股份有限公司 | Queuing machine system and queuing method |
| CN103914904A (en) * | 2013-10-30 | 2014-07-09 | 北京安捷天盾科技发展有限公司 | Face identification numbering machine |
| CN104331974A (en) * | 2014-11-07 | 2015-02-04 | 福建联迪商用设备有限公司 | Bluetooth number-taking method and system |
| CN104361670A (en) * | 2014-11-24 | 2015-02-18 | 成都汇合乾元科技有限公司 | Self-service sequencing machine for banks |
| CN105632004A (en) * | 2016-03-09 | 2016-06-01 | 苏州工业园区东诚智能网络技术有限公司 | Multifunctional queuing and calling system |
| CN105678889A (en) * | 2016-03-09 | 2016-06-15 | 苏州工业园区东诚智能网络技术有限公司 | Queuing and calling system |
| CN105678889B (en) * | 2016-03-09 | 2018-02-06 | 苏州工业园区东诚智能网络技术有限公司 | A kind of Zero queuing system |
| CN105632004B (en) * | 2016-03-09 | 2018-02-06 | 苏州工业园区东诚智能网络技术有限公司 | A kind of multi-functional Zero queuing system |
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Open date: 20090708 |