CN205608775U - Multi -functional management system based on hall service - Google Patents

Abstract

The utility model provides a multi -functional management system based on hall service, can be effectively with the function of a plurality of equipment of service network, call out the numbers if line up the function, in advance fill out single -function, recognize to roll over integration such as function together, the system that will exist at present carries out optimization processing, the mutual experience that improves the system, the technical scheme of the utility model including central processing unit and respectively with lining up of being connected of central processing unit call out the numbers the module, in advance fill out unimodule, identity verification module, recognize a book module, print module, storage module, backstage management module and information output module, fill out the unimodule in advance including data memory unit, user detecting element and the data input unit be connected with central processing unit respectively.

Description

A kind of multifunctional management system based on hall service

Technical field

This utility model relates to self-service equipment technical field, is specifically related to a kind of multifunctional management system based on hall service.

Background technology

The most gradually adapt to the Internet allegro epoch along with people, everybody handles mode for traditional banking and also begins to table Existing is discontented, blocks up bank outlets wait in line when, waits that number is too much, window timeliness is low particular for cabinet face client Under, operation flow the problem such as is unfamiliar with and presents one's view and be discontented with.Bank is in order to improve this present situation at present, is additionally arranged many self-service Business handling equipment carries out self-service handling for client, but the common customer business that is difficult to differentiate between oneself needing to handle and how Go the problems such as operation, simultaneously for manage for bank these equipment and system is used be all need to put into substantial amounts of manpower, Financial resources and time, so improve current present situation the most up, can run counter to desire the most sometimes.

Utility model content

This utility model provides a kind of multifunctional management system based on hall service, it is possible to effectively the multiple of service network set Standby function, combines, by current already present system such as Zero queuing function, pre-fill list function, recognition folding function etc. It is optimized process, improves the interactive experience of system.

The technical solution of the utility model is: include central processing unit and the Zero queuing module being connected with central processing unit respectively, Pre-fill single module, identification check module, recognition folding module, print module, memory module, Back Administration Module and information output Module；Described pre-fill single module includes that the data accumulating unit, user's detector unit and the data that are connected with central processing unit respectively are defeated Enter unit.

Preferred as such scheme, described multifunctional management system also include the wireless communication module that is connected with central processing unit and Calling terminal and mobile terminal with wireless communication module wireless connections.

Preferred as such scheme, described message output module includes display screen and speaker.

Preferred as such scheme, described mobile terminal includes mobile phone, panel computer.

Preferred as such scheme, described multifunctional management system also includes multiple general-purpose interface being connected with central processing unit.

The beneficial effects of the utility model are:

1, mesh point device flexible function is changeable, and system is easy to use, and reserved multiple channel configuration selects for bank, hommization Front-end Design meets the use habit of most of crowd so that user just can experience bank in the case of not arriving bank outlets The intimate service of high-quality.

2, by multiple channel entrance login system, traditional manual being filled in document and is transformed into electronics and fills in, machine is bought a ticket evidence, specification Character script, improves the recognizable rate of word, for staying shelves inquiry to provide convenience condition later, makes full use of client and waits Time, by the document of scum silica frost, carry out self-service filling out list by System guides client, will fill in and effectively classify, effectively keep away Having exempted from the phenomenon that client has no way of doing it for complicated document, decrease lobby manager instructs workload simultaneously.

3, filling out single historical information can effectively store, when this client needs to fill in the later stage, part can Direct Recognition with storage information And effectively utilize, it is not necessary to repetitive operation, thus improve front-end business and handle efficiency.

4, the service related information of existing customer can be promptly appreciated that after teller calls out the numbers, it is simple to check in advance, for the exchange after both sides Ready work.

5, the business datum meeting auto-initiation that client is done, to teller's operation system, saves teller and inputs the time of information, and Effectively placed the appearance of mistake, improve accuracy, reduce the time of Business Processing, improve the working performance of teller.

6, by the linkage with queuing system, it is achieved independently fill out unit integrated with the function of queue machine, shunting bank outlets queue machine Portfolio；Simultaneously to small-sized site because place restriction etc. constraint, can directly substitute queue machine carry out the number of taking, call out the numbers, Calling out the numbers dormancy, activation of calling out the numbers, the considering of hommization ensures that client has the time of abundance to carry out filling in of business information

Accompanying drawing explanation

Fig. 1 is structural representation of the present utility model.

Detailed description of the invention

Following tuberculosis and accompanying drawing describe embodiment of the present utility model in detail.

As it is shown in figure 1, the present embodiment includes central processing unit and the Zero queuing module being connected respectively, pre-fill with central processing unit Single module, identification check module, recognition folding module, print module, memory module, Back Administration Module and message output module； Described pre-fill single module includes data accumulating unit, user's detector unit and the data input cell being connected respectively with central processing unit.

In the present embodiment, described multifunctional management system also includes the wireless communication module being connected with central processing unit and with wireless The calling terminal of communication module wireless connections and mobile terminal.

In the present embodiment, described message output module includes that display screen and speaker, described mobile terminal include mobile phone, flat board Computer.

In the present embodiment, described multifunctional management system can also include multiple general-purpose interface being connected with central processing unit, as USB interface, RS232 interface, RS485 interface etc., in order to connect external device.

Whole system is B/S structure, and system is when disposing, and the function of flexibly configurable site and the model of corresponding peripheral hardware (are driven Dynamic), i.e. modular system architecture.Functional interface all detaches out then can be by the whole series after the parameter having only to configure correspondence is arranged System building is out.

Original Zero queuing mechanism is mainly retained by Zero queuing module, is additionally arranged other channels and gets involved queueing form, as mobile whole End is directly called out the numbers, it is possible to the detailed queueing message in inquiry site, appointment and queuing machine in advance on the internet, facilitates client reasonably to divide Between timing, thus increase the satisfaction of client.

Described calling terminal is arranged on cabinet face-port mouth, with management system by wireless connections, directly extracts current in management system Queueing message, thus reach the purpose of each window resource of reasonable distribution.

Other described channel queuing capabilitys, are mainly carried out by channels such as wechat public number, bank APP, bank web page Appointment and queuing, client is by checking the queueing message preparing to go to site, and one queue number of reservation in advance, in acquisition reservation number After Ma, client only need to arrive at the site handled of reservation within the time of reservation, on multifunctional equipment by input reservation number, The modes such as scanning identity card, scanning Quick Response Code obtain the papery queue number of reality.

Pre-fill mono functional module, mainly fills out traditionally on paper and is singly transferred in electronic system fill in, it is achieved site autonomy-oriented, electricity Sonization handle feature, simultaneously because the historical information that the document of electronization is filled in can be efficiently stored by data accumulating unit, When this client needs to fill in the later stage, part can Direct Recognition effectively utilizing with storage information, it is not necessary to repetitive operation, improves visitor The problem having no way of filling in is caused at family owing to being unfamiliar with business paper, and the historical information filled in can effectively utilize, it is not necessary to repeat to fill out Write operation, for bank, the archive of document, front-end business are handled efficiency and are obtained for effective lifting.

During described pre-fill list, client can carry out electronics by modes such as mobile phone, pad, multifunctional equipments and fill out list, selects needs to handle Business, be gradually completing the typing of information according to guide, complete to obtain after typing serial number or Quick Response Code, client can be according to stream Water number prints corresponding list with Quick Response Code by print module, and filled out information can be saved in server, teller end teller simultaneously By inputting the serial number of filled out document, the function of Rapid input customer information can be realized；

Client enters and fills out single system and be divided into two kinds, a kind of pattern being band account and logging in, and a kind of is the pattern of Commonuse type, is filling in The when of document, client's detector unit can go to identify client's by the identity (identification card number, cell-phone number, account etc.) of client History fills out single information, has only to the typing being modified slightly completing a business paper information, greatly on the basis of history fills out list Big improves input speed.

After completing document or having been filled in by other channels, it is achieved when document prints, after final preview confirms, by papery list According to putting into printer port, click on to print and then the document information filled out can be printed.

It is the information of user again to be obtained from server that above-mentioned teller's end Rapid input fills out single information, and and operation system Docking is by information automatic input to operation system.

Recognize folding module, mainly access by the function of traditional directory bankbook record, it is only necessary to the data system open with bank System docks.

Being different from tradition and recognize folding query function, add the transaction record of inquirying card, when needs print, whether reselection prints, Under default situations, if directly inquiry passbook transaction record then can be inserted directly into bankbook printing transaction record.

Identity card verifies module, and bank only need to be able to be selected to verify in the outer identity card verification function being completed client by this system of cabinet Function, then identity is placed induction zone i.e. may have access to verify network address and remove to judge the effectiveness of identity information.

Back Administration Module, rigorous management logic, clearly idea in management, it is greatly improved bank management personnel to each net The grasp of some real-time data situations, meanwhile, can realize the statistical report form of Different Rule according to the requirement of bank client, embodies big The analysis ability of data, helps bank to improve service quality, increase Professional performance.

Back-stage management is primarily directed to the management of site mechanism, the management of mesh point device, the management of site business, site teller Management, the management of site window, the management of functions of the equipments, the management of equipment peripheral hardware, the management of window service, real time data Management, administration of statistic forms etc..

Claims (5)

1. one kind based on the hall service multifunctional management system, it is characterised in that: include central processing unit and respectively with centre Reason device connect Zero queuing module, pre-fill single module, identification check module, recognize folding module, print module, memory module, Back Administration Module and message output module；Data accumulating unit that described pre-fill single module includes being connected with central processing unit respectively, User's detector unit and data input cell.

Multifunctional management system the most according to claim 1, it is characterised in that: described multifunctional management system also include with Wireless communication module that central processing unit connects and with the calling terminal of wireless communication module wireless connections and mobile terminal.

Multifunctional management system the most according to claim 1, it is characterised in that: described message output module includes display screen And speaker.

Multifunctional management system the most according to claim 2, it is characterised in that: described mobile terminal includes mobile phone, flat board Computer.

Multifunctional management system the most according to claim 1, it is characterised in that: described multifunctional management system also includes many The individual general-purpose interface being connected with central processing unit.