CN101295378A - Execution management system and implicit knowledge explicating method - Google Patents
Execution management system and implicit knowledge explicating method Download PDFInfo
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Abstract
The invention relates to an execution management system and a method for overtization of tacit knowledge, the method comprises the execution of the achievement of a task target and the time history, the execution of the assignment within the same level and the multi-level assignment of a task, the determination of the difficulty coefficient of the task, the confirmation of the assignment of the task, the execution of the task, the execution of return, the application of the extension of the task, the execution of qualitative and quantitative assessment of the task, the calculation of the execution rate and the overtization of tacit knowledge. The usage of the method can carry out the qualitative and quantitative assessment of the execution management of an organization or an individual within a certain period, thus providing an effective method for monitoring and promoting the effectiveness of the organization and the individual. The method realizes the overtization of tacit knowledge, solves the difficult problem of the knowledge conversion on the knowledge management, retains the intellectual assets for an enterprise, forms the core competitiveness of the enterprise and guarantees the business continuity of the enterprise.
Description
Technical field
The present invention relates to a kind of implementation capacity management system and implicit knowledge domination method, relate in particular to a kind of towards hoshin kanri the implementation capacity management system and information management in implicit knowledge domination method.
Background technology
In the current era of knowledge-driven economy, enterprise will realize the organizational goal of being scheduled to the implementation capacity that adapts being arranged, and implementation capacity refers to implements the corporate strategy intention, finishes the functipnal capability of intended target.It is the core of enterprise competitiveness, is the key that corporate strategy, planning is transformed into benefit, achievement.
Hoshin kanri and information management are the management cutting edge technologies that present management field is followed the trail of, and how by the IT technology this management to be landed, and put into practice, and academia is all adopting variety of way to inquire into.
After corporate strategy is definite, will determine to adapt to some policies of strategy, decompose the task of producing dissimilar difficulties by multistage policy, the task that task assignment people and executor reach task target and time-histories by abundant communication and negotiation carries on an agreement.How these agreements are carried out the evaluation of management and control and task implementation effect, will be realized by a cover implementation capacity management system.Simultaneously, send someone to the better evaluation of task implementation effect in order to obtain branch, the target evidence that the executor provided is extremely important, thereby has solved the difficult problem that puzzlement information management circle implicit knowledge transforms, and has realized the implicit knowledge domination of information management then.
Summary of the invention
Technical matters to be solved by this invention provides a kind of implementation capacity management system and implicit knowledge domination method towards hoshin kanri.Realize that implementation capacity is qualitative, quantitative management and implicit knowledge domination approach, and realize system support by the IT technology.
The technical solution adopted for the present invention to solve the technical problems is: a kind of implementation capacity management system is provided, comprises:
Implementation capacity login module: be used for the basic document of implementation capacity task is carried out typing and assignment;
Implementation capacity execution module: be used for the implementation capacity task handling, estimate and audit;
Statistical query module: be used for inquiry to implementation capacity task performance;
Estimate enquiry module: be used for the executor is estimated the inquiry of achievement;
Difficulty coefficient settings module is used for implementation capacity task setting task difficulty coefficient.
Described implementation capacity login module also comprises: the basic document submodule of the basic document of typing implementation capacity task; Carry out the assignment submodule of task assignment; The process of task assignment is carried out the task tree module that dendrogram is showed; The newly-increased annex submodule in system of the evidence of the required operation template that provides of task basic document; Described implementation capacity execution module comprises: performance descriptor module; To examine with the various situations of urging with urging the audit submodule; The process that task is carried out is carried out the task tree module that dendrogram is showed; The task target that finishing the work needs to submit to is proved newly-increased annex submodule in system; Described statistical query module comprises: the querying condition submodule that judges whether the inquiry qualification; Carry out result statistics by inquiry, by system calculate automatically implementation rate and evaluation score the Query Result submodule; The graphic presentation submodule that utilizes graphics mode to show; Described evaluation enquiry module comprises the querying condition submodule that judges whether the inquiry qualification; The evaluation result statistics submodule that shows evaluation result.
A kind of implicit knowledge domination method of implementation capacity management system comprises the following steps:
(1) the task window personnel that are responsible for the task typing are at first at implementation capacity login module typing task basic document, and the task of selecting is sent task with urging personnel behind the newly-increased basic document; If task window personnel find wrong can the recalling task of basic document typing after sending task, thereby to sending again after the basic document modification;
(2) be responsible for the assignment of task, the task of pressing and estimating with urging personnel, receive executing the task that the task window sent after, for this task setting difficulty coefficient and select task execution staff task is assigned, can assign many people and finish this task;
(3) be responsible for the task execution staff of executing the task, receive task after, judge at first whether task assignment wrong, wrong then with task with after urging personnel to consult, by returning order this task is return to task with urging personnel; Secondly judge whether task needs application for adjournment,, then propose the application of delaying if need application for adjournment, the task for the treatment of follow urge to the audit of extension request by after the expected time of completion of this task be updated to date of extension request; Judge once more whether this task needs to carry out next stage and assign,, then go to login module task is carried out the next stage assignment if task also need be assigned; Do not need as if above, then task execution staff is described folding in performance and is filled in performance, provides task target evidence in the annex folding, sends back to urging the processing of promptly finishing the work;
(4) task is clicked pending work after the work that the operational staff finishes task is examined with urging receiving, if the job satisfaction that the executor is finished then estimates task, otherwise then task is return, and task execution staff is handled satisfied to end again;
(5) when task with after urging personnel to examine this task, task window personnel will receive the fill order that this task need be wound up the case, the task window is wound up the case to the fill order and is got final product; If task with urge with the task window be same man-hour, system can wind up the case automatically to this fill order when having examined this task with urging when task.
Described assignment comprises: the many people of level assignment at the same level, the multistage assignment of vertical many people and assignment are revised, and the many people of described level are at the same level the assignment: follow and urge the people that same task is assigned many people, utilization is carried out the unique demarcation of numbering and is executed the task and the operational staff; Vertical multistage many people assign is: executor's utilization goes to the login operation and assigns the conversion that realizes the role, the executor of this moment becomes following of next stage executor and urges the people, thereby the next stage that carries out task is assigned, and utilizes the unique demarcation of execution numbering to execute the task and task execution staff; Assign to revise and to be: a, when task with urging personnel to find to assign when wrong, can utilize countermand, task is recalled from task execution staff, system is invalid assignment with this recording setting; B, the task of find assigning when task execution staff be in affiliated working range the time, with task with after urging personnel to consult, by returning this task is return to task with urging personnel, same system is invalid assignment with this recording setting.
Beneficial effect
The present invention can carry out qualitative, the quantitative evaluation of implementation capacity management to a tissue or individual during certain, thereby provides a kind of effective ways for the monitoring and the lifting of organizations and individuals' usefulness.Realized the implicit knowledge domination, solved the difficult problem that knowledge transforms in the information management, retained intellectual capital, formed enterprise core competence, ensured that enterprise is sustainable for enterprise.
Description of drawings
Fig. 1 is an implementation capacity management system function structure.
Fig. 2 is the implementation capacity management process.
Fig. 3 is implementation capacity management Portlet.
Fig. 4 is the task tree graph.
Fig. 5 is the implementation rate histogram.
Embodiment
Below in conjunction with specific embodiment, further set forth the present invention.Should be understood that these embodiment only to be used to the present invention is described and be not used in and limit the scope of the invention.Should be understood that in addition those skilled in the art can make various changes or modifications the present invention after the content of having read the present invention's instruction, these equivalent form of values fall within the application's appended claims institute restricted portion equally.
1, the systemic-function framework as shown in Figure 1
Can find out 5 each operation pictures that module and each module comprised of implementation capacity management system from system architecture diagram.
The implementation capacity login module is used for basic document typing of implementation capacity task and assignment.
The implementation capacity execution module is used for the implementation capacity task handling, estimates and audit.
The statistical query module is used for the inquiry to implementation capacity task performance.
Estimate enquiry module, be used for the executor is estimated the inquiry of achievement.
Difficulty coefficient settings module is used for implementation capacity task setting task difficulty coefficient.
2, system flow as shown in Figure 2
This flow process is as described below: task window personnel are at first at the basic document folding typing task basic document of implementation capacity login module.And the task of selecting is sent task with urging personnel's (task can be same people with urging with the task window) behind the newly-increased basic document.If task window personnel send and find that the basic document typing is wrong after the task and also can recall task, thereby send again after basic document revised.
Task is with after urging personnel to receive executing the task that the task window sent, for this task setting difficulty coefficient and select task execution staff task is assigned.Here can assign many people and finish this task.
After task execution staff receives task, judge at first whether task assignment wrong, wrong then with task with after urging personnel to consult, by [returning] mechanism this task is return to task with urging personnel.Secondly judge whether task needs application for adjournment,, then propose the application of delaying if need application for adjournment, the task for the treatment of follow urge to the audit of extension request by after the expected time of completion of this task be updated to date of extension request.Judge once more whether this task needs to carry out next stage and assign, if task also need be assigned, then executor's click [going to the login operation assigns] is carried out next stage to task and is assigned.Do not need as if above, then task execution staff is described folding in performance and is filled in performance, provides the task target to testify in the annex folding, sends back to urging the processing of promptly finishing the work.
Task is clicked pending work after the work that the operational staff finishes task is examined with urging receiving, if the job satisfaction that the executor is finished then to task estimate (opinion rating: outstanding, well, still can, relatively poor, inferior), otherwise then task is return, task execution staff is handled satisfied to end again.
When task with after urging personnel to examine this task, task window personnel will receive the fill order that this task need be wound up the case, the task window is wound up the case to the fill order and is got final product.If task with urge with the task window be same man-hour, system can wind up the case automatically to this fill order when having examined this task with urging when task.
3, role
Native system comprises 3 roles altogether, is respectively: task window personnel, task are with urging personnel, task execution staff.
● task window personnel--the typing of-responsible task.
● task is with urging personnel---be responsible for task assignment, press and estimate.
● task execution staff---responsible task executions.
From system level, three roles also can alternately carry out.Can be interpreted as an operator can be at first with task window personnel role typing task, afterwards again with urging personnel's role to carry out the assignment of task, and task assignment is given own, executes the task with the role of task execution staff more at last.
The purpose of this kind design is in order to realize our assignment administrative mechanism more flexibly.
4, assign administrative mechanism
The native system assignment has designed administrative mechanism very flexibly, comprising: the many people of level assignment at the same level, the multistage assignment of vertical many people, assignment correction mechanism.
● the many people of level are at the same level to be assigned
With urging the people can assign many people, utilize the unique demarcation of execution numbering to execute the task and the operational staff to same task.
● vertical multistage many people assign
The executor utilizes [go to and login the operation assignment] mechanism realization role's conversion (executor of this moment becomes following of next stage executor and urges the people) thereby carries out the next stage assignment of task, utilizes the unique demarcation of execution numbering to execute the task and task execution staff.(carrying out the numbering coded system sees below)
● assign correction mechanism
A, when task with urging personnel to find to assign when wrong, can utilize [recalling] mechanism, task is recalled from task execution staff.System is invalid assignment with this recording setting.
B, the task of find assigning when task execution staff be in affiliated working range the time, can with task with after urging personnel to consult, by [returning] mechanism this task is return to task with urging personnel.Same system is invalid assignment with this recording setting.
We utilize and carry out numbering as unique demarcation herein, realize whole revision process by the control to the treatment state of this numbering.
The assignment administrative mechanism of native system can realize level, vertical intersection method of distribution, promptly once can divide and task many people, and a people can carry out multistage assignment more simultaneously.
5, carry out administrative mechanism
Native system can the realization task be carried out circulation management mechanism in the task implementation.Thereby repayment and correction in the task of the realization implementation.
We utilize [sending back to urging] and [returning] mechanism that it is carried out circulation management.After task execution staff is being finished the work, work is sent back to urging examine by [send back to follow and urge], if task is followed when urging personnel that the task executions situation is had complaints, can require operational staff's Processing tasks again, can utilize [returning] that task is return the operational staff place and handle again.System will write down with urging personnel's audit opinion and returning record this moment.This function can cycling, and system can be numbered unique demarcation with execution and write down whole process.
6, task-based appraisal mechanism
Native system is distinguished by the setting of task difficulty coefficient the task of different complexities; Selected evaluation grade in an imperial examination was distinguished when the quality that task is finished was examined by leading body at a higher level, the mode that the task scoring takes the task-based appraisal grade in an imperial examination to combine with task difficulty coefficient.Marking mode is as follows:
Task-based appraisal:
Estimate grade in an imperial examination: A (outstanding) B (well) C (still can) D (relatively poor) E (inferior)
Illustrate:
1, each grade in an imperial examination mark scope, A:90 ~ 100; B:76 ~ 89; C:60 ~ 75; D:30 ~ 59; E:0 ~ 29
2, intermediate value branch, A:95; B:83; C:68; D:45; E:15
3, estimate Shi Ding etc. and get the intermediate value branch.
Task-based appraisal waits the relation with task difficulty coefficient surely:
The final score value of task:
Depend on that the pairing intermediate value of task-based appraisal grade in an imperial examination is divided and the product of difficulty coefficient
For example: a task waits surely to excellent, but weight coefficient is 0.8, and then this task must be divided into 95 * 0.8=76.
7, application for adjournment administrative mechanism
Every task all has its expected time of completion of record at the beginning of typing, task execution staff can be finished the work within a definite time according to this.In the task implementation, find and to finish the work according to target date when task execution staff, can utilize [application for adjournment] function on extension administrative mechanism to apply in advance.System can carry out odd numbers and application numbers for sign to carry out numbering, this application is carried out record, and finish review process by auditing flow.After application is checked and approved, the expected time of completion of carrying out the corresponding task of numbering will be revised by system, and it is revised as the application for adjournment date.When the performance of this task of record, will be that benchmark carries out record also simultaneously with new expected time of completion.Extension request does not limit the number of times of application, repeated multiple times application according to actual needs.
8, implementation capacity management system task supervisor administrative mechanism
In order to make implementation capacity more convenient in the circulation process, by Portlet (door small program) design the flow process message of implementation capacity being classified shows and increases and expire and exceed the time limit prompting function.Referring to Fig. 3.
Message classification shows: according to the processing procedure of implementation capacity: assign, with urging, handle, wind up the case, examining and classify.
Prompting function expires: every needs processing and needs to follow the implementation capacity of urging can occur in " you expire needs the fill order of processing " and " you expire needs to follow the fill order who urges " classification when first three day of expected time of completion, reminds the timely processing of user and follow the function of urging implementation capacity thereby play.
Prompting function exceeds the time limit: every implementation capacity of need handling can occur in " you exceed the time limit untreated fill order " classification behind the expected time of completion.
9, task tree
Utilize tree derivation to get information about the assignment situation of task.
The task tree carries out dendrogram with the process of task assignment shows, with urging artificial root node to show, can see the result that system is vertical and level is assigned with the task first order intuitively from figure.As shown in Figure 4.
10, statistical query mechanism
● authorization query
Utilize rights management mechanism, authorization control is carried out in the inquiry of task, except that inquiring about by Special Empower, the task executions situation is authorized by stratum, and the supvr of any one level all has authority to inquire about its whole subordinaties' task.The task tree goes up the executor of any node and has authority to inquire about its task result and sharing accessory resources per capita with urging.Other staff have no right query task content and result.
Can be by date, executor, with urging people, place tissue to carry out various query compositions.
● result's statistics
Carry out result's statistics by inquiry, calculate implementation rate and evaluation score automatically, utilize graphics mode to show simultaneously by system.As shown in Figure 5.In addition, by estimating inquiry job, can inquire whole task implementation rates and the evaluation score of everyone regular period.
11, implicit knowledge domination mechanism
The implementation capacity management system has attachment operation picture, this operation can for the user the required operation template that provides of task basic document and the task target evidence that need to submit to of finishing the work newly-increased in system.When task was finished, task execution staff was summarized to task implementation status and process, and uploaded to the evidence that attachment version is finished as task in the attachment management operation of system.Task is understood the performance of task with urging personnel to pass through reading to annex evidence material, and submits detailed opinions on to correcting simultaneously with task target discrepancy.Other treatment peoples of task are read by the mandate to document, grasp the relevant concrete experience of handling problems, and realize team collaboration and Knowledge Sharing.The wisdom that the task evidence has been condensed the executor, carry out intrapersonal dynamic implicit knowledge domination by task, following by task urges people's audit that dynamic domination knowledge is become static Explicit Knowledge again, share for the colleague of team, thereby the lifting Organizational Intelligence has formed enterprise core competence.The formation of this mechanism has solved the difficult point of the passive conversion of industry knowledge, for the knowledge precipitation of information management, Knowledge Sharing, knowledge transforms that new way is provided.
12, coded system
Coding in the native system is divided into two kinds: carry out odd numbers and carry out numbering.
Carry out odd numbers: window personnel typing task produces when newly-increased simultaneously.
Coded system: the year+moon+day+serial number (3 yards) example: 20080101001 (task A)
Carry out numbering: follow when urging personnel assignment to produce simultaneously.
Coded system: carry out odd numbers+rank (serial code)
Example: the first order is assigned: carry out odd numbers+01
20080101001-01 (task B), 20080101001-02 (task C)
Assign the second level: carry out odd numbers+01+01
20080101001-01-01 (task D), 20080101001-01-02 (task E)
20080101001-02-01 (task F), 20080101001-02-02 (task G)
The third level is assigned: carry out odd numbers+01+01+01
20080101001-01-01-01 (task H), 20080101001-01-02-01 (task I)
20080101001-02-01-01 (task J), 20080101001-02-02-01 (task K)
20080101001-02-02-02 (task L), 20080101001-02-02-03 (task M)
The specific tasks tree is as follows:
20080101001-task A
20080101001-01-task B
20080101001-01-01-task D
20080101001-01-01-01-task H
20080101001-02-01-task F
20080101001-02-01-01-task J
20080101001-02-task C
20080101001-01-02-task E
20080101001-01-02-01-task I
20080101001-02-02-task G
20080101001-02-02-01-task K
20080101001-02-02-02-task L
20080101001-02-02-03-task M
13, system design technical essential
● the infosystem running platform of Web enabled: the total system framework designs in the mode of Web enabled fully, and application system can be according to demand with the Webization design.
● cross-platform System Operation framework: a complete set of system can support various hardware platforms with the java language development, and can be at Windows, Linux, Unix, OS/400, the operation of operating system platforms such as OS/390.
● support the database product of each tame manufacturer on the market: consider in the system design independence that Database uses to adopt the standard SQL grammer, meet the principle of each tame data manufacturers design, the client can select database manufacturer according to oneself hobby.
● the system design of conformability: based on global design, transition is smooth and easy between each function of system between each function of system.
● the system design mode of Role-based: system provides the different information contents according to user's identity, increases the affinity of system.
14, System Operation explanation
● the implementation capacity login module
Task window personnel at first at the implementation capacity basic document folding typing basic document of this module, must fill out content and comprise with urging personnel's (referring to that the one-level task is with urging personnel), affiliated unit's (referring to urging the unit at personnel place) task names, task description, expected time of completion, task rank etc. by basic document.And the user can add corresponding document in the lump as the basic document of task in the annex folding according to the needs of task, and task window personnel carried out [sending] to task after the content typing was finished.If send find after the task basic document typing wrong also can be to task [recalling] thus finish modification to basic document.Task window personnel click task that this implementation capacity after [sending] will be fed in the basic document to be filled in urging the place.
Task is with after urging personnel to receive the implementation capacity that the task window sent, click the pending work of homepage and enter the implementation capacity login module, task is clicked the assignment folding after urging personnel to check the task basic document, click and assign the task names that this picture after the folding is taken typing in this task basic document automatically out of, task description and plan completion date, task is selected the operational staff with urging, (system can take this executable unit of operational staff unit one belongs to automatically out of when selecting the operational staff) and be this task choosing difficulty coefficient according to the complexity of this task, (the difficulty coefficient can not be revised after being set) is if task description needs to revise, can rewrite task specification earlier, task can be this task with recall and reselects the plan completion date (note: this date of enterprise cannot greater than the expected time of completion in the basic document) in addition, can carry out [assignment] after above data is filled in.Assign the record that occurs an assignment in the back [task assignment record], (click this record and can inquire about details such as this task executions and audit situation) followed to urge and selected the operational staff again and carry out [assignment] and get final product if this task also need be assigned then task.(same each assignment can be made amendment to the task description and the plan completion date of this task according to actual needs), task will be fed to task with urging the operational staff place that selects with this implementation capacity after urging click [assignment].
The task window receives the one-level task with after urging the implementation capacity of sending back to, clicks the pending work of homepage and enters the implementation capacity login module, and winding up the case of this fill order promptly finished in click [winding up the case] after the task window was checked the task basic document.
● the implementation capacity execution module
The operational staff clicks the performance that the pending work of homepage enters the implementation capacity execution module and describes folding, task execution staff is checked mission bit stream, judge at first whether task assignment is wrong, wrong then with task with after urging personnel to consult, by [returning] mechanism this task is return to task with urging personnel, this task will be invalid assignment by system log (SYSLOG), and task status is for recalling.Secondly judge whether task needs application for adjournment,, then carry out [application for adjournment] and propose the application of delaying if need application for adjournment, the task for the treatment of follow urge to the audit of extension request by after the expected time of completion of this task be updated to date of extension request.Judge once more whether this task needs to carry out next stage and assign, if task also need be assigned, then executor's click [going to the login operation assigns] is carried out next stage to task and is assigned.Do not need as if above, then task execution staff is described folding in performance and is filled in performance, and uploads to the evidence that attachment version is finished as task in the attachment management operation of system.Click the processing that [sending back to urging] promptly finishes the work, the task of simultaneously this implementation capacity being delivered to is with urging the place.
Task is with after urging personnel to receive executing the task that the executor sends back to, click the pending work of homepage and enter the implementation capacity execution module, at first check the task performance description that the executor replys, if this executor has uploaded attachment, task needs the folding of click annex to check the annex detailed content with urging, task is with urging as if the dissatisfied then click [returning] of performance (comprising performance description and attachment content) to the executor, require the executor to handle this task again, till task follows the performance (comprising performance description and attachment content) of urging the executor to be satisfied with, task is with urging satisfied back to click with urging the audit folding that this task is estimated, task is at first selected task-based appraisal with urging, (task-based appraisal comprises: outstanding, well, still can, relatively poor, inferior) secondly fill in audit opinion as required, click the audit that [checking and approving] promptly finishes the work.If this task with urge for one-level with urge and with the task window be same man-hour, system can wind up the case automatically to this fill order when having examined this task with urging when task.Otherwise then this task is delivered to task window place.
Can find out the review process of implementation capacity task with urging from above task, task executor can access being satisfied with of the person in charge and obtain higher evaluation in order to make this task, can own individual wisdom in the process of executing the task be converted into static dominance from dynamic recessiveness, be deposited to system by the attachment mode, thereby realized the implicit knowledge domination, solved the difficult problem that knowledge transforms in the information management, for intellectual capital has been retained by enterprise.
● the statistical query module
The user selects querying condition in the folding of statistical query module, alternative condition comprises: carry out odd numbers, date of presentation, executable unit, (query type uses when the user selects executable unit query type, select will inquire when whole all that belong to this executable unit when query type and execute the task, otherwise only inquire about the implementation capacity of executable unit for selected executable unit), the operational staff, with urging personnel, task rank, task names, expected time of completion, the above querying condition of user's combination in any that implementation capacity is inquired about.Click [inquiry] back user can [Query Result] folding check the fill order who meets user's condition execution numbering, task names, executable unit, executor, follow the data such as people, date of presentation, expected time of completion, actual finish date, executor's performance, evaluation score, task rank of urging.Click [result's statistics] folding check the task number of each executable unit, on time finish number, exceed the time limit finish number, do not finish count, information such as completion rate, evaluation score on time.Click [graphic presentation] folding and check that the histogram of completion rate on time of each executable unit shows.
● estimate enquiry module
The user selects querying condition in the querying condition folding of estimating enquiry module, alternative condition comprises: carry out numbering, date of presentation, executable unit, (query type uses when the user selects executable unit query type, selecting will inquire when whole all that belong to this executable unit when query type executes the task, otherwise only inquire about executable unit's executing the task for selected executable unit), the operational staff, with urging personnel, task rank, task names, expected time of completion etc., but the above condition of user's combination in any is inquired about implementation capacity.Click [inquiry] back user can [evaluation result statistics] folding check the executor's who meets user's condition number of tasks, on time finish number, exceed the time limit finish count, do not finish count, information such as completion rate, evaluation score on time.
● difficulty coefficient settings module
The user sets task difficulty coefficient and this difficulty coefficient is described in difficulty coefficient settings module, the user can be provided with a plurality of difficulty coefficients and corresponding with it difficulty explanation (the difficulty coefficient settings please refer to table one)
Table 1 task difficulty system table
| The difficulty coefficient | Task difficulty classification |
| 1.0 | Technological innovation, interdepartmental system problem investigation and solution, new technology application research, management innovation, project planning, Design ﹠ Analysis of System |
| 0.8 | Demanding party's purpose is reached in system development, online implementing, the project evaluation, the project implementation, general research report, system optimization, business meeting |
| 0.6 | That system promotes, technical documentation is write, problem disappears is scarce, system verification, Installation and Debugging, training, data analysis, institutional improvement, solution formulation |
| 0.4 | System maintenance, system's investigation, spot check, plan summary, performance appraisal, tissue production, system testing, system operation |
| 0.2 | Official document is reported to a higher authorities for approval, statistical summaries, data typing, information acquisition, work coordination, affairs with urge, conference organisations |
Claims (4)
1. implementation capacity management system comprises:
Implementation capacity login module: be used for the basic document of implementation capacity task is carried out typing and assignment;
Implementation capacity execution module: be used for the implementation capacity task handling, estimate and audit;
Statistical query module: be used for inquiry to implementation capacity task performance;
Estimate enquiry module: be used for the executor is estimated the inquiry of achievement;
Difficulty coefficient settings module is used for implementation capacity task setting task difficulty coefficient.
2. a kind of implementation capacity management system according to claim 1 is characterized in that: described implementation capacity login module also comprises: the basic document submodule of the basic document of typing implementation capacity task; Carry out the assignment submodule of task assignment; The process of task assignment is carried out the task tree module that dendrogram is showed; The newly-increased annex submodule in system of the evidence of the required operation template that provides of task basic document; Described implementation capacity execution module comprises: performance descriptor module; To examine with the various situations of urging with urging the audit submodule; The process that task is carried out is carried out the task tree module that dendrogram is showed; The task target that finishing the work needs to submit to is proved newly-increased annex submodule in system; Described statistical query module comprises: the querying condition submodule that judges whether the inquiry qualification; Carry out result's statistics by inquiry, calculate the Query Result submodule of implementation rate and evaluation score by system automatically; The graphic presentation submodule that utilizes graphics mode to show; Described evaluation enquiry module comprises the querying condition submodule that judges whether the inquiry qualification; The evaluation result statistics submodule that shows evaluation result.
3. the implicit knowledge domination method of a kind of implementation capacity management system according to claim 1 comprises the following steps:
(1) the task window personnel that are responsible for the task typing are at first at implementation capacity login module typing task basic document, and the task of selecting is sent task with urging personnel behind the newly-increased basic document; If task window personnel find wrong can the recalling task of basic document typing after sending task, thereby to sending again after the basic document modification;
(2) be responsible for the assignment of task, the task of pressing and estimating with urging personnel, receive executing the task that the task window sent after, for this task setting difficulty coefficient and select task execution staff task is assigned, can assign many people and finish this task;
(3) be responsible for the task execution staff of executing the task, receive task after, judge at first whether task assignment wrong, wrong then with task with after urging personnel to consult, by returning order this task is return to task with urging personnel; Secondly judge whether task needs application for adjournment,, then propose the application of delaying if need application for adjournment, the task for the treatment of follow urge to the audit of extension request by after the expected time of completion of this task be updated to date of extension request; Judge once more whether this task needs to carry out next stage and assign,, then go to login module task is carried out the next stage assignment if task also need be assigned; Do not need as if above, then task execution staff is described folding in performance and is filled in performance, provides task target evidence in the annex folding, sends back to urging the processing of promptly finishing the work;
(4) task is clicked pending work after the work that the operational staff finishes task is examined with urging receiving, if the job satisfaction that the executor is finished then estimates task, otherwise then task is return, and task execution staff is handled satisfied to end again;
(5) when task with after urging personnel to examine this task, task window personnel will receive the fill order that this task need be wound up the case, the task window is wound up the case to the fill order and is got final product; If task with urge with the task window be same man-hour, system can wind up the case automatically to this fill order when having examined this task with urging when task.
4. the implicit knowledge domination method of a kind of implementation capacity management system according to claim 3, it is characterized in that: described assignment comprises: the many people of level assignment at the same level, the multistage assignment of vertical many people and assignment are revised, the many people of described level are at the same level the assignment: with urging the people that same task is assigned many people, utilize the unique demarcation of execution numbering to execute the task and the operational staff; Vertical multistage many people assign is: executor's utilization goes to the login operation and assigns the conversion that realizes the role, the executor of this moment becomes following of next stage executor and urges the people, thereby the next stage that carries out task is assigned, and utilizes the unique demarcation of execution numbering to execute the task and task execution staff; Assign to revise and to be: a, when task with urging personnel to find to assign when wrong, can utilize countermand, task is recalled from task execution staff, system is invalid assignment with this recording setting; B, the task of find assigning when task execution staff be in affiliated working range the time, with task with after urging personnel to consult, by returning this task is return to task with urging personnel, same system is invalid assignment with this recording setting.
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