WO2024060951A9 - Procédé et appareil d'entretien pour services - Google Patents

Procédé et appareil d'entretien pour services Download PDF

Info

Publication number
WO2024060951A9
WO2024060951A9 PCT/CN2023/115872 CN2023115872W WO2024060951A9 WO 2024060951 A9 WO2024060951 A9 WO 2024060951A9 CN 2023115872 W CN2023115872 W CN 2023115872W WO 2024060951 A9 WO2024060951 A9 WO 2024060951A9
Authority
WO
WIPO (PCT)
Prior art keywords
customer
business
information
identity
virtual
Prior art date
Application number
PCT/CN2023/115872
Other languages
English (en)
Chinese (zh)
Other versions
WO2024060951A1 (fr
Inventor
杨久霞
踪家双
孙玉海
马明园
Original Assignee
京东方科技集团股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 京东方科技集团股份有限公司 filed Critical 京东方科技集团股份有限公司
Publication of WO2024060951A1 publication Critical patent/WO2024060951A1/fr
Publication of WO2024060951A9 publication Critical patent/WO2024060951A9/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31—User authentication
    • G06F21/32—User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/45—Structures or tools for the administration of authentication

Definitions

  • the present disclosure relates to the field of metaverse business services, and in particular to a business service method and device.
  • Metaverse came into being.
  • consumers can have a virtual identity, which is a real person who does not exist in the real world.
  • the appearance characteristics, basic personality, and interest preferences of the virtual identity are all set by the consumer himself.
  • Virtual identities are widely used in the fields of live broadcasting and endorsements, and most of them are operated in a real-person-driven manner. However, in the current application of virtual identities, the virtual identities are not strongly bound to the identity information of the corresponding real person, which poses a great security risk.
  • a business service method which includes: obtaining the customer's biometric information; authenticating the customer based on the customer's biometric information and the customer's virtual identity information; and when the customer's identity authentication result is passed, handling the business according to the customer's needs and providing the customer with a target business scenario.
  • the customer's identity is authenticated based on the customer's biometric information and the customer's virtual identity information, including: preprocessing the customer's biometric information; the preprocessing includes stamping a timestamp; comparing and verifying the preprocessed biometric information with the customer's virtual identity information to determine a first verification result; generating a to-be-confirmed message and sending it to the customer's account opening mobile terminal based on the preprocessed biometric information and the business that the customer determines to require; receiving a second verification result fed back by the customer's account opening mobile terminal; and determining that the customer's identity authentication result is passed when both the first verification result and the second verification result are passed.
  • the target business scenario includes one or more of the following: an assisted queuing scenario, a business guidance scenario, and a self-service processing scenario.
  • the above method further includes: if the waiting time for the business that the customer needs to process is greater than a first time threshold, then the assisted queuing scenario is provided to the customer; if it is detected that the customer does not perform an operation or execute a first preset operation within a second time threshold, then the business guidance scenario is provided to the customer; wherein the first preset operation is to request guidance from a virtual staff member; if it is detected that the customer executes The second preset operation provides the customer with a self-service scenario; wherein the second preset operation is to request a self-service service.
  • the customer's virtual identity information is stored in a Metaverse bank server or a CRM system server; before authenticating the customer based on the customer's physical identity information and the customer's virtual identity information, the above method also includes: obtaining the customer's physical identity information; wherein the customer's physical identity information includes the customer's biometric information and the customer's account data information; determining the customer's virtual identity biometric algorithm model based on the customer's physical identity information; determining the customer's virtual identity information based on the customer's virtual identity biometric algorithm model; and storing the customer's virtual identity information in a Metaverse bank or a CRM system server.
  • the customer's biometric information includes one or more of the following: fingerprint feature information, voiceprint feature information, iris feature information, facial feature information, palm vein feature information, and finger vein feature information; before determining the customer's physical identity information, the above method also includes: obtaining the customer's account data information; the customer's account data information includes one or more of the following: customer name, customer identity ID, account opening timestamp, account password, and customer attribute information.
  • the biometric algorithm model of the customer's virtual identity is determined according to the following steps: based on the biometric image enhancement algorithm, feature extraction is performed on the customer's biometric information, customer name, customer identity ID and customer group attribute information to determine at least one feature vector; based on the at least one feature vector, the biometric algorithm model of the customer's virtual identity is determined; the customer's biometric information, customer name, customer identity ID, customer group attribute information and the biometric algorithm model of the customer's virtual identity are stamped with an account opening timestamp to determine block data; based on the block data, the customer's virtual identity is determined.
  • the above method also includes: sending block data to a blockchain node.
  • the above method before obtaining the customer's biometric information, also includes: detecting customer behavior; when it is detected that the customer behavior is a contact behavior, the virtual staff provides a welcoming service to the customer; the welcoming service includes proactive welcoming reception, providing business guidance and consulting services to the customer; and in response to the customer's third preset operation, determining the business that the customer needs to handle.
  • a business service device including: an acquisition unit and a processing unit; the acquisition unit is configured to acquire the customer's biometric information; the processing unit is configured to perform identity authentication on the customer based on the customer's biometric information and the customer's virtual identity information; the processing unit is also configured to provide the customer with a target business scenario when the result of the customer's identity authentication is passed, based on the business handled by the customer's needs.
  • the processing unit is further configured to pre-process the biometric information of the customer; the pre-processing includes adding a timestamp; the processing unit is further configured to The processing unit is further configured to compare and verify the pre-processed biometric information with the customer's virtual identity information to determine a first verification result; the processing unit is further configured to generate a to-be-confirmed message and send it to the customer's account opening mobile terminal based on the pre-processed biometric information and the business determined by the customer to be handled; and receive a second verification result fed back by the customer's account opening mobile terminal; the processing unit is further configured to determine that the customer's identity authentication result is passed when both the first verification result and the second verification result are passed.
  • the processing unit is further configured to provide the customer with an assisted queuing scenario if the waiting time for the service that the customer needs to handle is greater than a first time threshold; the processing unit is further configured to provide the customer with a business guidance scenario if it is detected that the customer has not performed an operation within a second time threshold or executed a first preset operation; wherein the first preset operation is to request guidance from a virtual staff member; the processing unit is further configured to provide the customer with a self-service scenario if it is detected that the customer executes a second preset operation; wherein the second preset operation is to request self-service service.
  • the acquisition unit is further configured to acquire the customer's physical identity information; wherein the customer's physical identity information includes the customer's biometric information and the customer's account data information; the processing unit is further configured to determine the customer's virtual identity biometric algorithm model based on the customer's physical identity information; the processing unit is further configured to determine the customer's virtual identity information based on the customer's virtual identity biometric algorithm model; the processing unit is further configured to store the customer's virtual identity information to the Metaverse Bank or CRM system server.
  • the acquisition unit is further configured to acquire the customer's account data information; the customer's account data information includes one or more of the following: customer name, customer identity ID, account opening timestamp, account password, and customer attribute information.
  • the processing unit is further configured to perform feature extraction on the customer's biometric information, customer name, customer identity ID, and customer group attribute information based on a biometric image enhancement algorithm to determine at least one feature vector; the processing unit is further configured to determine a biometric algorithm model of the customer's virtual identity based on at least one feature vector; the processing unit is further configured to stamp the customer's biometric information, customer name, customer identity ID, customer group attribute information, and the biometric algorithm model of the customer's virtual identity with an account opening timestamp to determine block data; the processing unit is further configured to determine the customer's virtual identity based on the block data.
  • the business service device also includes: a sending unit; the sending unit is configured to send block data to the blockchain node.
  • the processing unit is further configured to detect customer behavior; the processing unit is further configured to, when detecting that the customer behavior is a contact behavior, provide a welcoming service to the customer by a virtual staff; the welcoming service includes proactive welcoming reception, providing business guidance and consulting services to the customer; the processing unit is further configured to determine the customer needs in response to a third preset operation of the customer. Requesting business.
  • a computer-readable storage medium stores computer program instructions, which, when executed on a computer (eg, a business service device), cause the computer to execute the business service device method as described in any of the above embodiments.
  • a computer eg, a business service device
  • a computer program product comprising computer program instructions, and when the computer program instructions are executed on a computer (eg, a business service device), the computer program instructions cause the computer to execute the business service device method as described in any of the above embodiments.
  • a computer eg, a business service device
  • a computer program is provided.
  • the computer program When the computer program is executed on a computer (eg, a business service device), the computer program enables the computer to execute the business service device method as described in any one of the above embodiments.
  • FIG1 is a schematic diagram of an application scenario of a business service method provided according to some embodiments.
  • FIG2 is a schematic diagram of the architecture of a business service system provided according to some embodiments.
  • FIG3 is a flow chart of a business service method provided according to some embodiments.
  • FIG4 is a schematic diagram of a business scenario provided according to some embodiments.
  • FIG5 is a schematic diagram of another business scenario provided according to some embodiments.
  • FIG6 is a schematic diagram of another business scenario provided according to some embodiments.
  • FIG7 is a flow chart of another business service method provided according to some embodiments.
  • FIG8 is a flow chart of another business service method provided according to some embodiments.
  • FIG9 is a flow chart of another business service method provided according to some embodiments.
  • FIG10 is a flowchart of another business service method provided according to some embodiments.
  • FIG11 is a schematic diagram of a display screen of a display terminal according to some embodiments.
  • FIG12 is a schematic diagram of a display screen of another display terminal provided according to some embodiments.
  • FIG13 is a structural diagram of a business service device according to some embodiments.
  • FIG. 14 is a structural diagram of another business service device provided according to some embodiments.
  • first and second are used for descriptive purposes only and are not to be understood as indicating or implying relative importance or implicitly indicating the number of the indicated technical features.
  • a feature defined as “first” or “second” may explicitly or implicitly include one or more of the features.
  • plural means two or more.
  • At least one of A, B, and C has the same meaning as “at least one of A, B, or C” and both include the following combinations of A, B, and C: A only, B only, C only, the combination of A and B, the combination of A and C, the combination of B and C, and the combination of A, B, and C.
  • a and/or B includes the following three combinations: A only, B only, and a combination of A and B.
  • the term “if” is optionally interpreted to mean “when” or “upon” or “in response to determining” or “in response to detecting,” depending on the context.
  • the phrases “if it is determined that” or “if [a stated condition or event] is detected” are optionally interpreted to mean “upon determining that” or “in response to determining that” or “upon detecting [a stated condition or event]” or “in response to detecting [a stated condition or event],” depending on the context.
  • parallel includes absolute parallelism and approximate parallelism, wherein the acceptable deviation range of approximate parallelism can be, for example, a deviation within 5°;
  • perpendicular includes absolute perpendicularity and approximate perpendicularity, wherein the acceptable deviation range of approximate perpendicularity can also be, for example, a deviation within 5°.
  • equal includes absolute equality and approximate equality, wherein the acceptable deviation range of approximate equality can be, for example, the difference between the two equalities is less than or equal to 5% of either one.
  • Metaverse came into being.
  • consumers can have a virtual identity, which is a real person who does not exist in the real world.
  • the appearance characteristics, basic personality, and interest preferences of the virtual identity are all set by the consumer himself.
  • Virtual identities are widely used in the fields of live broadcasting and endorsements, and most of them are operated in a real-person-driven manner. However, in the current application of virtual identities, the virtual identities are not strongly bound to the identity information of the corresponding real person, which poses a great security risk.
  • Metaverse Bank in the digital industrial era, consumers (hereinafter referred to as customers) can use their virtual identities to conduct banking business or transactions.
  • customers can use their virtual identities to conduct banking business or transactions.
  • the customer's physical identity in the real world is simply mapped to the virtual identity in the virtual environment, and the physical identity of the customer in the real world is not strongly bound to the virtual identity in the virtual environment, it is easy to cause the customer's account to be stolen, resulting in serious transaction security issues.
  • the current Metaverse Bank does not have a perfect customer identity authentication process during the business process, and cannot properly guarantee the security of business transactions.
  • the present disclosure provides a business service method and device to solve the problem of incomplete identity authentication and low business security when customers conduct business or transactions in Metaverse Bank in the prior art.
  • the method provided by the present disclosure can also provide a variety of target scenarios for the business handled by customers to meet the business handling needs of customers.
  • the execution subject is a business service device.
  • the business service device can be a server, or a part of a device coupled to a server, such as a chip system in a server.
  • the business service device includes:
  • Processor which can be a general-purpose central processing unit (CPU), A microprocessor, an application-specific integrated circuit (ASIC), or one or more integrated circuits for controlling the execution of the program of the disclosed solution.
  • CPU central processing unit
  • a microprocessor central processing unit
  • ASIC application-specific integrated circuit
  • a transceiver can be any device that uses a transceiver to communicate with other devices or communication networks, such as Ethernet, radio access network (RAN), wireless local area networks (WLAN), etc.
  • RAN radio access network
  • WLAN wireless local area networks
  • Memory which may be a read-only memory (ROM) or other types of static storage devices that can store static information and instructions, a random access memory (RAM) or other types of dynamic storage devices that can store information and instructions, or an electrically erasable programmable read-only memory (EEPROM), a compact disc read-only memory (CD-ROM) or other optical disk storage, optical disk storage (including compressed optical disk, laser disk, optical disk, digital versatile disk, Blu-ray disk, etc.), a magnetic disk storage medium or other magnetic storage device, or any other medium that can be used to carry or store the desired program code in the form of instructions or data structures and can be accessed by a computer, but is not limited to this.
  • the memory may exist independently and be connected to the processor through a communication line. The memory may also be integrated with the processor.
  • Figure 1 is a schematic diagram of an application scenario of a business service method provided according to some embodiments.
  • a digital business service system 10 a client 20 and a Metaverse Bank server 30 are included.
  • the digital business service system 10 can provide metaverse virtual business services to customers 20 based on human-computer interaction.
  • the digital business service system 10 can respond to the operation of the customer 20 and achieve accurate interaction with the customer 20 through the interactive devices in the business service system 10.
  • the Metaverse Bank server 30 is used to receive communication data sent by the business service system 10 to implement the Metaverse Bank business processing of the customer 20.
  • FIG2 is a schematic diagram of the architecture of a digital business service system provided according to some embodiments.
  • the digital business service system 10 includes: an interactive system 11. Computing platform 12, storage module 13 and digital business management platform 14.
  • the interactive system 11 is used to enable the client 20 to interact with the metaverse.
  • the interactive system 11 presents the business scenario to the client 20 by setting an interactive terminal.
  • the interactive terminal may be a display terminal, a VR terminal, an AR terminal or other devices.
  • the interactive system 11 has built-in interactive rules so that the interactive system 11 can implement human-computer interaction according to the operation of the client 20 .
  • the interactive system 11 is provided with a sensing device or other sensor device with detection function to collect relevant information of the customer and detect the status and behavior information of the customer.
  • the sensing device is used to sense the location, status and behavior information of the customer.
  • the sensing device package can select the type of sensing devices such as camera, somatosensory, touch, radar, voiceprint recognition, etc. based on different application segmentation scenarios.
  • the customer information sensed by the sensing device is stored in the storage module 13 and simultaneously sent to the digital business management platform 14 so that the digital business management platform 14 can determine the customer's identity information based on the customer's information.
  • the digital business management platform 14 can also further send it to the Metaverse Bank server or the Customer Relationship Management (CRM) system for customer identity identification to determine the customer's identity information.
  • CCM Customer Relationship Management
  • the computing platform 12 is used to calculate the status information and behavior information of the customer 20 obtained by the interactive system 11, so as to ensure the accuracy of the business scenarios and virtual staff interactions provided by the subsequent digital business management platform 14.
  • the computing platform 12 is also used to calculate the Internet of Things status of the business scenario, and upload the relevant data of the Internet of Things status to the digital business management platform 14, so that the digital business management platform 14 records these data.
  • the computing platform 12 can also accurately calculate the customer's behavior instructions based on the real-time location, customer status, customer behavior, and customer business demand information perceived by the interactive system 11, and then feed the instructions back to the interactive terminal, so that the interactive terminal accurately presents the business scene according to the instructions.
  • the content presented by the interactive terminal in the interactive system 11 includes scene space, scene service handling process information, service transaction volume information, current queue status, and environmental conditions.
  • the computing platform 12 is also used to calculate and determine the customer category to which the current customer belongs, that is, whether the current customer is an existing customer or a visiting customer, based on the relevant information of the customer collected by the sensing device in the interactive system 11.
  • the computing platform 12 is also used to calculate and determine the current customer's gender, personality, age, asset status, consumption habits, environmental information, etc. based on the relevant information of the customer collected by the sensing device in the interactive system 11.
  • the calculation result generates a virtual identity for the current customer, allowing the customer to log in to Metaverse Bank with the virtual identity to handle the required business.
  • the computing platform 12 is also used to calculate the IoT state data of the business scenarios provided to the customers. After that, the digital business service system 10 can provide personalized services to the customers based on the IoT state data.
  • the IoT state data may include: festivals, solar terms, weather and other features.
  • the storage module 13 is used to store data perceived and processed by the interactive system 11, model data of business scenarios provided by the digital business management platform 14, data generated by the interactive system 11 in response to customer behavior, etc.
  • the storage module 13 is also used to store data determined after analysis and calculation by the computing platform 12.
  • the computing platform 12 calculates and determines the gender, personality, age, asset status, consumption habits, and environmental information of the current customer based on the relevant information of the customer collected by the sensing device in the interactive system 11, or the IoT status data of the business scenario provided to the customer calculated by the computing platform 12.
  • the digital business management platform 14 is used to manage multimedia content and data of digital business scenarios, 3D virtual space models and data of digital business scenarios, virtual identity models and data, virtual employee models and data, digital business scenario interaction data, and personalized recommendation service data.
  • the digital business management platform 14 is also used to interact with Metaverse Bank to enable customers to handle Metaverse Bank business.
  • the digital business management platform 14 can be divided into a digital content management unit, a digital twin business scene space management unit, a data management unit, and a personalized service recommendation management unit to implement the management functions of the multimedia material content and data of the above-mentioned digital business scenes, the 3D virtual space model and data of the digital business scenes, the virtual identity model and data, the virtual employee model and data, the digital business scene interaction data, and the personalized recommendation service data.
  • the digital business management platform can perform data transmission with the CRM server based on a communication link.
  • the computing platform 12 and the storage module 13 when the computing platform 12 and the storage module 13 are set locally, in order to alleviate the computing resource occupation pressure of the local device, the computing platform 12 and the storage module 13 can be set in an edge box 15 (shown in a dotted box in the figure) based on edge cloud computing technology.
  • customer perception function can be divided into functions such as customer behavior perception, virtual staff reception, and virtual staff information presentation.
  • Customer behavior perception function The interactive system 11 perceives the customer's behavior through the set perception devices, for example, the customer's approach, departure, gesture operation and other behaviors.
  • Virtual staff reception function the interactive system 11 displays virtual staff on the interactive terminal to welcome and receive customers.
  • Virtual staff information presentation function the interactive system 11 displays the virtual staff information for customers to review.
  • the sensing device of the interactive system 11 senses a customer's contact behavior
  • a virtual staff member appears on the interactive display terminal to welcome and receive the customer.
  • the interactive terminal also displays the information of the virtual staff member for the customer to review.
  • the interactive system 11 can collect customer information through sensing devices.
  • the interactive system 11 may be provided with a camera and a fingerprint collection device to collect the customer's facial feature information, iris feature information, and fingerprint feature information.
  • the function of calculating and storing customer identity can be divided into functions such as customer category identification, calling up existing customer information, guiding customers to open accounts, and presenting customer identity information.
  • the interactive system 11 Based on the customer information collection function, the interactive system 11 sends the customer information to the computing platform 12, and the computing platform 12 determines the current customer's category based on the information. For example, the customer's category includes existing customers and visiting customers. Existing customers are customers who have completed the account opening operation and have a historical visit record, and visiting customers are customers who visit for the first time and have not opened an account. Based on this, the interactive system 11 can determine whether the current customer is an existing customer or a visiting customer.
  • the computing platform 12 accesses the customer information database and calls the information related to the customer.
  • the computing platform 12 can send the called customer information to the interactive system 11, and after screening by the interactive system 11, the customer information that can be made public and has low confidentiality requirements is displayed to the customer on the interactive terminal.
  • the customer information database can be a database in the digital business management platform or a database set on the Metaverse Bank server. When the customer information database is the latter, the digital business management platform obtains the information related to the customer by sending a call request to the Metaverse Bank server.
  • the interactive system 11 guides visiting customers to open an account. It is understandable that in the process of visiting customers to open an account, it is necessary to collect information related to the customer. At this time, the interactive system 11 can acquire, calculate and store the characteristic information of the visiting customer in combination with the computing platform 12. For example, the gender, age and personality information of the customer are analyzed, calculated and stored.
  • the interactive system 11 displays the customer's identity information on the interactive terminal for the customer to review. For example, in combination with the description in 3.2 above, the interactive system 11 can display customer information that can be made public and has low confidentiality requirements to the customer on the interactive terminal. Alternatively, the interactive system 11 presents the customer's corresponding virtual identity in the business scenario based on the interactive terminal to provide the customer with an immersive metaverse business experience.
  • the function of calculating and storing customer identity can assist the digital business service system 10 in collecting and calling customer identity information.
  • business information upload and business scenario push functions can be divided into business information upload, business scenario push and other functions.
  • the digital business management platform 14 pushes the corresponding business service scenario to the interactive terminal of the interactive system 11 according to the customer's needs, and the interactive terminal displays it to the customer.
  • business information upload and business scenario push functions can provide customers with business service scenarios based on customer needs.
  • the interactive behaviors of the virtual staff who provide services to customers are pre-trained through AI technology, and can provide customers with the required services and interact with customers through voice, text, corresponding videos, and animations.
  • each business scenario is the result of the digital business management platform 14 combining the analysis of the customer's behavior and input information by the computing platform 12 to make intelligent decisions to provide customers with services that can meet the customer's personalized business needs.
  • the digital business management platform 14 determines the personalized service business scenario for the customer through intelligent decision-making according to the customer's needs, it can send the relevant information of the business scenario to the interactive terminal of the interactive system 11, so that the interactive terminal presents the business scenario, giving the customer an immersive and personal feeling. At this time, the interactive terminal presents a virtual space dimension. and digital business scenarios in real time dimensions.
  • the digital business interaction system provided by the present disclosure can provide customers with multi-dimensional interactive financial scenarios, bring customers an immersive interactive experience, and enhance the brand promotion efforts when customers contact the business. At the same time, it improves the customer's business handling experience and increases customer stickiness, which is helpful for the promotion and display of Metaverse Bank's business.
  • the digital business interaction system provided by the present disclosure can be implemented as a business service device.
  • the interaction system, computing platform, storage module and digital business management platform in the digital business interaction system described above can be set as modules in the business service device.
  • the execution subject is a business service device.
  • the business service device can be an electronic device (such as a computer terminal, a server), a processor in an electronic device, a control module for business services in an electronic device, or a client for business services in an electronic device.
  • FIG3 is a business service method provided according to an embodiment, the method comprising the following steps:
  • Step 301 The business service device obtains the customer's biometric information.
  • the customer's biometric information may include one or more of the following: fingerprint feature information, voiceprint feature information, iris feature information, face feature information, palm vein feature information, finger vein feature information. It can be understood that, in combination with the functional introduction of the digital business interaction system described above, when the digital business interaction system is implemented as a business service device, the business service device can obtain the customer's biometric information based on the customer perception function and the customer information collection function.
  • the business service device may be equipped with a camera to obtain the customer's iris feature information and facial feature information, and a fingerprint collection device to obtain the customer's fingerprint feature information, and a vein information collection device to obtain the customer's palm vein feature information and finger vein feature information, and a voiceprint collection device to obtain the customer's voiceprint feature information.
  • the business service device can not only store the customer's biometric information in a storage module, but also send the customer's biometric information to the customer management system of the Metaverse Bank head office and the local virtual branch server of the Metaverse Bank to achieve dual backup of the cloud and the edge, which can not only ensure the security of the customer's biometric information, but also use edge computing to achieve low latency.
  • Step 302 The business service device uses the customer's biometric information and the customer's virtual identity information to Authenticate the customer.
  • the virtual identity information of the customer is the relevant information of the virtual identity registered by the customer when the customer first handles the Metaverse Banking business through the business service device.
  • the virtual identity information of the customer may include one or more of the following: the customer's virtual image, virtual name, virtual assets, virtual social relationships, etc.
  • the customer’s virtual identity is the customer’s unique identity mark in Metaverse Bank. The customer can only access Metaverse Bank and conduct business through this virtual identity.
  • the business service device determines the customer's virtual identity based on the customer's biometric information and account data information, and the virtual identity is unique. Specifically, when the business service device determines that the current customer is a first-time customer based on the customer attribution category identification function described above, the business service device collects the customer's biometric information and account data information, and determines the customer's virtual identity based on the customer's biometric information and account data information.
  • the relevant information of the virtual identity of the customer can be stored on the blockchain according to the blockchain technology to ensure the security and uniqueness of the virtual identity of the customer.
  • the customer's biometric information includes iris feature information.
  • the business service device determines that the current customer is a first-time customer, the customer's iris feature information is collected; thereafter, the business service device establishes an iris algorithm model for designing a virtual identity based on the customer's iris feature information and account data information. Furthermore, the business service device migrates the customer's biometric information and account data information to the virtual identity based on the iris algorithm model, and designs a virtual identity that is strongly bound to the customer's biometrics.
  • the virtual identity is based on the customer's biometric information, while the iris feature information ensures the uniqueness of the customer's identity, the customer's virtual identity is also unique.
  • the process of the business service device authenticating the customer based on the customer's biometric information and the customer's virtual identity information specifically includes two verification processes, which are specifically described below:
  • Verification process 1. Verification process on the business service device side.
  • the business service device pre-processes the customer's biometric information, it performs comparative verification in combination with the customer's virtual identity information to determine a first verification result.
  • Verification process Client-side verification process.
  • the business service device will pre-process the customer's biometric information. In combination with the business handled by the customer's needs, a confirmation message is generated and sent to the customer's account opening client. After the customer confirms on the account opening client, the business service device receives the information fed back by the account opening client and determines the second verification result accordingly.
  • the business service device determines that the identity authentication result of the customer is passed.
  • Step 303 When the identity authentication result of the customer is passed, the business service device provides the customer with a target business scenario according to the business handled by the customer.
  • the business service device passes the identity authentication result of the customer, then when the digital business interaction system is implemented as a business service device, the business service device can obtain the business that the customer needs to handle based on the customer perception function and the customer information collection function. Furthermore, the business service device provides the customer with a target business scenario based on the business that the customer needs to handle.
  • the target business scenarios provided by the business service device may include one or more of the following: assisted queuing scenario, business guidance scenario, and self-service processing scenario.
  • assisted queuing scenario may include one or more of the following: business guidance scenario, and self-service processing scenario.
  • the target business scenarios provided by the business service device are specifically introduced below according to different situations:
  • Case 1 The waiting time for the business that the customer needs to handle is greater than the first time threshold.
  • the business service device can provide customers with auxiliary queuing scenes to help customers queue up, and notify customers to handle the business after the queue is completed.
  • auxiliary queuing scenario provided by the business service device for customers can be implemented as shown in Figure 4: for business scenario A where multiple people (that is, more than three people) are queuing, the digital business interaction system queues the virtual identities of these customers according to the order in which the virtual identities of different customers log in (that is, virtual identity 1, virtual identity 2, virtual identity 3 in the figure).
  • the digital business interaction system When the digital business interaction system handles business for virtual identity 1 in order, the digital business interaction system guides virtual identity 1 to business scenario A to handle business, at which time virtual identity 2 and virtual identity 3 are in a queue waiting state; when the business handling of virtual identity 1 is completed, the system sends an invitation to virtual identity 2 and guides virtual identity 2 to business scenario A to handle business, at which time virtual identity 3 is waiting in line.
  • the digital business interaction system can remind the customer that there are too many people in the queue and please handle other business first.
  • Case 2 The customer does not perform any operation or execute the first preset operation within the second time threshold.
  • the first preset operation of the customer is to click or slide on the interactive terminal.
  • the interactive terminal is provided with a request guidance button, or the interactive terminal is provided with a request guidance virtual button in the displayed interactive interface, and the customer clicks the button to request the business service device to guide the business handling.
  • the business service device can provide the customer with a business guidance scenario and guide the customer to handle the business through a virtual staff.
  • the business guidance scenario provided by the business service device to the customer when combined with the digital business interaction system to be implemented as a business service device, as shown in FIG5, can be implemented as follows: there are multiple business scenarios corresponding to the Metaverse Bank business.
  • the digital business interaction system provides the customer with a business guidance scenario, such as a visual guidance interface, which can be set with voice or text reminders to guide the customer's virtual identity to the corresponding business scenario to handle the business.
  • a business guidance scenario such as a visual guidance interface
  • the digital business interaction system may assign virtual staff for different business scenarios, and the virtual staff can provide personalized services to the customer.
  • personalized services include virtual staff with professional skills for the same business scenario, and virtual staff images designed based on the characteristics of the current customer.
  • Case 3 The customer performs the second preset operation.
  • the second preset operation of the customer is to click or slide on the interactive terminal.
  • the interactive terminal is provided with a self-service button, or the interactive terminal is provided with a self-service virtual button in the interactive interface displayed, and the customer clicks the button to indicate that the customer does not need the guidance of the virtual staff and requests to enter the self-service scene.
  • the business service device can provide the customer with a self-service scene, so that the customer can handle the business by himself.
  • the self-service processing scenario provided by the business service device for the customer when combined with the digital business interaction system to be implemented as a business service device, can be implemented as follows in this scenario as shown in FIG6: the digital business interaction system provides the customer with a self-service processing scenario, and does not assign virtual staff to the customer, so that the customer can handle the business by himself.
  • the customer can issue an instruction requiring a virtual staff member through touch interaction or voice, and after receiving the instruction, the digital business interaction system assigns a virtual staff member to the customer for service.
  • this embodiment obtains the customer's biometric information and compares it with the customer's corresponding virtual identity information in the Metaverse to achieve customer identity verification. If the identity verification result is passed, the business can provide customers with a variety of target business scenarios according to the customer's needs. In this way, the customer's identity is securely verified, the safety of the customer's property is guaranteed, and at the same time, a variety of target scenarios that meet the needs of the customer can be provided, which improves the customer's business handling experience, increases customer stickiness, and helps to promote and display the Metaverse Bank's business.
  • FIG7 is another business service method provided according to an embodiment, comprising the following steps:
  • Step 701 The business service device pre-processes the client's biometric information.
  • the business service device pre-processes the client's biometric information, including adding a timestamp to the client's biometric information.
  • Step 702 The business service device compares and verifies the pre-processed biometric information with the customer's virtual identity information to determine a first verification result.
  • the customer's virtual identity is determined based on the customer's biometric information
  • the customer logs in to Metaverse Bank the customer's virtual identity and biometric information should correspond.
  • the business service device compares and verifies the pre-processed biometric information with the customer's virtual identity information, when the first verification result is passed, it means that the customer logs in as himself, and there is no security risk; when the first verification result is failed, it means that the customer does not log in as himself, and there is a security risk.
  • the business service device when the digital business interaction system is implemented as a business service device, the business service device extracts the iris feature information from the pre-processed biometric information; thereafter, the business service device extracts the iris special diagnosis information collected and stored by the customer for determining the virtual identity from the storage module based on the function of calculating and storing the customer's identity, and compares the stored iris feature information with the iris feature information extracted from the pre-processed biometric information. If the comparison results of the two pieces of information are consistent, the first verification result is determined to be passed.
  • Step 703 The business service device generates a confirmation message based on the pre-processed biometric information and the business that the customer needs to handle, and sends it to the customer's account opening mobile terminal.
  • the information to be confirmed includes the device identification of the collection device of the business service device, as well as the customer's biometric information, account information, and timestamp information.
  • the confirmation message generated by the business service device may be in the form of a QR code.
  • the customer determines that the operation is his/her own, and scans the QR code on the account opening client and confirms the verification, the customer's account opening client will feedback the second verification result indicating that the customer-side verification has passed to the business service device.
  • the account opening client will feedback the second verification result indicating that the verification has failed to pass to the business service device.
  • Step 704 The business service device receives the second verification result fed back by the customer's account opening mobile terminal.
  • the second verification result received by the business service device from the customer's account opening mobile terminal includes two results: verification passed and verification failed.
  • Step 705 When both the first verification result and the second verification result are passed, the business service device determines that the result of the identity authentication of the customer is passed.
  • this embodiment implements dual authentication, preventing a fake virtual identity from being generated after the customer's information is stolen to log in to the customer's account, thereby avoiding property losses to the customer.
  • this embodiment realizes dual authentication on the digital business interaction system side and the customer account opening mobile terminal side based on the customer's biometric information and virtual identity information, further ensuring the reliability of customer identity authentication and improving the security during business processing.
  • FIG8 is another business service method provided according to an embodiment, comprising the following steps:
  • Step 801 The business service device obtains the customer's physical identity information.
  • the customer's physical identity information includes the customer's biometric information and account data information.
  • the customer's account data information includes one or more of the following: customer name, customer identity ID, account opening timestamp, account password, and customer attribute information.
  • the customer group attribute information may be characteristic information of the customer group.
  • the customer group attribute information may include the customer's age group, gender, occupational attributes, etc., which is not limited in the embodiments of the present disclosure.
  • the business service device obtains the customer's biometric information, it simultaneously obtains the customer's account data information.
  • Step 802 The business service device determines a biometric algorithm model of the customer's virtual identity based on the customer's physical identity information.
  • biometric algorithm model depends on which biometric feature of the customer is specifically included in the customer's biometric information. For example, if the customer's biometric information includes iris feature information, the biometric algorithm model is an iris algorithm model; if the customer's biometric information includes fingerprint feature information, the biometric algorithm model is a fingerprint algorithm model. Similarly, when the customer's biometric information includes multiple biometric features of the customer, the biometric algorithm model is a composite algorithm model.
  • the customer's biometric information includes iris feature information.
  • the service device determines that the current customer is a first-time visitor, the customer's iris feature information is collected. Feature information; after that, the business service device establishes an iris algorithm model for designing a virtual identity based on the customer's iris feature information and account data information.
  • Step 803 The business service device determines the customer's virtual identity based on the biometric algorithm model of the customer's virtual identity.
  • the business service device migrates the customer's biometric information and account data information to the virtual identity based on the iris algorithm model, and designs a virtual identity that is strongly bound to the customer's biometrics.
  • the business service device can combine blockchain technology to determine the biometric algorithm model of the customer's virtual identity, and then determine the customer's unique virtual identity through the model.
  • the following is a specific example of the customer's biometric information including iris feature information to illustrate the above steps 802-803:
  • the business service device extracts features of the customer's biometric information, customer name, customer ID and customer group attribute information based on a biometric image enhancement algorithm to determine at least one feature vector.
  • the biometric image enhancement algorithm is a prior art in the art. Further, extracting the feature information according to the biometric image enhancement algorithm to obtain the feature vector is a mature technical means in the art, and the embodiments of the present disclosure will not be described in detail here.
  • the business service device determines a biometric algorithm model of the client's virtual identity based on at least one feature vector.
  • biometric algorithm model is also constructed based on the biometric image enhancement algorithm.
  • the business service device stamps the account opening timestamp on the customer's biometric information, customer name, customer identity ID, customer group attribute information and the biometric algorithm model of the customer's virtual identity to determine the block data.
  • the block data determined by the business service device in some embodiments, the business service device sends the above block data to the blockchain node based on blockchain technology, so as to utilize the tamper-proof characteristics of blockchain technology to ensure the security and uniqueness of the block data.
  • the business service device determines the client's virtual identity based on the block data.
  • the business service device when determining the virtual identity of a customer based on the block data, may also combine external environmental conditions. For example, the appearance, clothing, etc. of the virtual identity may be designed based on different seasons, festivals, or solar terms in a year, thereby generating the virtual identity of the customer in the Metaverse Bank.
  • the virtual identity of the customer determined in the embodiment of the present disclosure is the customer's virtual identity in the Metaverse.
  • all customers’ virtual identities are independent individuals, and different virtual identities correspond to different customers’ accounts in the Metaverse Bank.
  • the same virtual identity can have multiple Metaverse Bank accounts.
  • Step 804 The business service device stores the customer's virtual identity information in the Metaverse Bank server or CRM system server.
  • the business service device may send the customer's virtual identity information to the Metaverse bank server or the CRM system server through data interaction, so that the Metaverse bank server or the CRM system server stores the customer's virtual identity information.
  • this embodiment uses an algorithm model to generate a one-to-one strongly bound virtual identity for the customer based on the customer's physical identity information, thereby preventing malicious attackers or fake accounts from impersonating the customer's virtual identity, greatly improving the security and reliability of the customer's virtual identity, and at the same time providing a guarantee for the smooth implementation of the customer's identity authentication process in subsequent business processing.
  • FIG. 9 is another business service method provided according to an embodiment, comprising the following steps:
  • Step 901 The business service device detects customer behavior.
  • the business service device can detect the customer's behavior based on the customer perception function.
  • Step 902 When the business service device detects that the customer behavior is a contact behavior, the virtual staff provides a welcoming service to the customer.
  • the welcoming service includes proactive welcoming reception, providing business guidance and consulting services to customers.
  • touch behavior indicates that the customer has interacted with the business service device and needs to handle relevant Metaverse Banking services.
  • the virtual staff is a virtual image displayed on the interactive terminal by the business service device through the interactive system set up when the digital business interaction system is implemented as a business service device, and is used to welcome and receive customers.
  • the business service device also displays the information of the virtual staff on the interactive terminal set up for customers to check and learn the types of business that the virtual staff can provide.
  • Step 903 The business service device determines the business that the customer needs to handle in response to the customer's third preset operation.
  • the third preset operation of the customer is to click or slide on the interactive terminal.
  • a virtual button for business options is provided in the interactive interface displayed, and when the customer clicks the button, it indicates that he requests the business service device to guide the handling of the corresponding type of business.
  • this embodiment can detect the customer's behavior, assign virtual staff to the customer, and determine the business that the customer needs to handle based on the customer's operation, so as to facilitate the subsequent business processing process.
  • FIG. 10 Exemplarily, in conjunction with FIG. 10 , FIG. 11 and FIG. 12 , another business service method provided in some embodiments is described in conjunction with an actual usage scenario of a customer, including the following steps:
  • Step 1001 The interactive system displays the scene space of the metaverse.
  • Step 1002 The interactive system senses customer contact and assigns virtual staff to provide welcoming services to the customer.
  • the customer arrives in front of the digital business service system.
  • the sensing device in the interactive system senses the customer behavior based on the sensing customer function. After sensing the customer's arrival, the interactive system displays a virtual staff member on the display terminal to provide a welcoming service for the customer.
  • the process of the interactive system sensing the customer's behavior can be found in the functional description of the digital business service system above, which will not be repeated here.
  • Step 1003 The interactive system collects customer information.
  • the sensing device in the interactive system collects customer information based on the function of collecting customer information, and the customer information includes the biometric information of the customer described above. For example, the sensing device collects the iris feature information of the customer.
  • the process of the interactive system collecting customer information can be found in the functional description of the digital business service system above, which will not be repeated here.
  • Step 1004 The computing platform determines customer attribution based on the collected customer information.
  • the computing platform determines whether the customer's attribution category is an existing customer or a visiting customer based on the customer attribution category recognition function and the customer's iris feature information.
  • the process of the computing platform determining the customer's attribution is described in the above functional description of the digital business service system, which will not be repeated here.
  • step 1005 is executed
  • the computing platform determines that the client is a visiting client, the subsequent step 1007 is executed.
  • Step 1005 The computing platform calls customer information.
  • the computing platform calls the customer information stored in the database based on the calling stock customer information function.
  • the specific process of the computing platform calling customer information is described in the above functional description of the digital business service system, which will not be repeated here.
  • Step 1006 The digital business management platform authenticates the customer.
  • the digital business management platform compares and verifies the customer information received from the interactive system with the customer information called from the database.
  • the digital business management platform can also send a confirmation message to the customer's account opening mobile terminal in the form of a QR code, so that the customer can determine whether the current login to the Metaverse is for him or her. If both verification results are passed, the digital business management platform determines that the identity authentication is passed.
  • the QR code information sent by the digital business service system to the customer's account opening mobile terminal includes the ID of the card swiping terminal.
  • Step 1007 The interactive system guides the customer to open an account.
  • the interactive system guides the visiting customer to open an account based on the account opening function.
  • the process of the interactive system guiding the customer to open an account is described in the above functional description of the digital business service system, which will not be repeated here.
  • Step 1008 The interactive system displays customer information and scene information.
  • the digital business management platform instructs the interactive system to display the customer information and the business scenarios provided by the digital business service system on the display terminal of the interactive system.
  • the digital business management platform can also instruct the display terminal of the interactive system to display the virtual identity of the customer in the business scene.
  • the customer logs into the business system, he logs into the business scene of the metaverse space with the image of the virtual identity.
  • Step 1009 The interactive system determines the business that the customer needs to handle.
  • the interactive system determines the business that the customer needs to handle based on the customer needs analysis function.
  • the process of the interactive system specifically determining the business that the customer needs to handle is described in the above functional description of the digital business service system, which will not be repeated here.
  • Step 1010 The digital business management platform pushes business scenarios to customers.
  • the digital business management platform pushes business scenarios to customers based on the business scenario push function, and customers can click on the corresponding area in the business scenario to enter the corresponding business handling scenario.
  • the process of the digital business management platform pushing business scenarios to customers based on the business handled by the customer's needs is described in the above functional description of the digital business service system, which will not be repeated here.
  • Step 1011 The digital business management platform provides personalized services to customers.
  • the personalized service provided by the digital business management platform to the customer includes providing the customer with different target business scenarios, as shown in step 303 above.
  • the personalized services provided by the digital business management platform to customers may also include assigning different virtual staff images to customers.
  • the virtual staff in the target business scenario receives customers and provides business support and services. And the way the virtual staff in the target business scenario interacts with customers is pre-trained by artificial intelligence technology, and the voice and corresponding animation are generated by text drive. In detail, it is through automatically obtaining and parsing the information input by the customer, deciding the subsequent output text of the virtual staff according to the calculation results, and driving the virtual staff to generate corresponding voice and actions to realize the interactive interaction between digital employees and customers.
  • the virtual staff image in the disclosed embodiments can be an exclusive digital employee designed for the customer by the digital business management platform based on customer attributes and combined with a biometric algorithm model.
  • the appearance characteristics of the exclusive digital employee change based on environmental conditions and customer attribute characteristics, which can meet the customer's service needs and improve the customer's business experience.
  • Step 1012 The digital business management platform provides personalized services to customers.
  • the personalized service provided by the digital business management platform to the customer in step 1011 is presented to the customer based on the interactive system.
  • the interactive system presents the personalized service based on the personalized service presentation function. Please refer to the functional description of the digital business service system above, which will not be repeated here.
  • steps 1001-1012 specifically describe the process of a customer handling Metaverse banking business according to the digital business service system provided by the embodiment of the present disclosure.
  • the process described in steps 1001-1012 is only a possible example of the business service method provided by the present disclosure, and does not mean that the business service method provided by the present disclosure can only be implemented by relying on the process of steps 1001-1012.
  • FIG. 6 Exemplarily, in conjunction with FIG. 6 , another business service method provided in some embodiments is described in conjunction with an actual usage scenario of a customer:
  • the customer performs selective operations on the display window of the interactive system according to his or her own business needs.
  • Metaverse Bank the specific business requirements that customers prepare to handle in Metaverse Bank and the specific business content they expect, including the specific business classifications and divisions in Metaverse Bank.
  • the interaction method in the embodiment of the present disclosure is a human-computer interaction method
  • the display terminal of the interactive system in the embodiment of the present disclosure displays a three-dimensional spatial scene and content.
  • the computing platform will adjust the presented content and presentation effect based on the customer's location and the customer's demand instruction calculation interaction system.
  • a customer needs to handle exclusive rights and interests business in the exclusive wealth space of Metaverse Bank, so the interactive system adjusts the number of windows presented, the content presented, and the presentation effect based on the entire business space of Metaverse Bank as a whole.
  • the presentation content and presentation effect also include the effect of the content presentation of the next level when the customer reaches the business scene.
  • the exclusive wealth space of Metaverse Bank can be divided into exclusive rights and interests space, simulated transaction space, wealth management space, etc. according to business classification.
  • the exclusive wealth space also has virtual staff and virtual identities.
  • the display terminal needs to adjust the display content and display effect again based on the customer's interactive instructions, and guide the customer to the salon space to understand the location and content of the salon activity through virtual staff or text and voice instructions.
  • the calculation unit needs to calculate the specific three-dimensional spatial position of the service according to the customer's interaction instruction, and adjust the displayed service window and the display effect of the displayed content.
  • the customer's interaction instruction can be a voice interaction instruction, or a touch interaction instruction, a gesture instruction, etc., which is not specifically limited in this disclosure.
  • the sensing device and the information collection device in the interactive system of the present disclosure can be the same set of devices or two sets of devices.
  • the device can be equipped with a camera, a card reader, and a biometric feature collection terminal such as a fingerprint recognition terminal, a vein recognition terminal, and a voiceprint recognition terminal.
  • the embodiments of the present disclosure may divide the business service device into functional modules or functional units according to the above method examples.
  • each functional module or functional unit may be divided corresponding to each function, or two or more functions may be integrated into one processing module.
  • the above integrated modules may be implemented in the form of hardware or in the form of software functional modules or functional units.
  • the division of modules or units in the embodiments of the present disclosure is schematic, which is only a logical functional division, and there may be other division methods in actual implementation.
  • FIG. 13 it is a schematic diagram of the structure of a business service device 1300 provided according to some embodiments.
  • the device includes: an acquisition unit 1301 , a processing unit 1302 and a sending unit 1303 .
  • the acquisition unit 1301 is configured to acquire the biometric information of the customer.
  • the processing unit 1302 is configured to process the client's biometric information and the client's virtual identity information. Information to authenticate the customer.
  • the processing unit 1302 is further configured to provide the customer with a target business scenario when the result of the identity authentication of the customer is passed and the business is processed according to the customer's needs.
  • the processing unit 1302 is further configured to pre-process the client's biometric information; the pre-processing includes adding a timestamp.
  • the processing unit 1302 is further configured to compare and verify the pre-processed biometric information with the customer's virtual identity information to determine a first verification result.
  • the processing unit 1302 is further configured to generate a confirmation message and send it to the customer's account opening mobile terminal according to the pre-processed biometric information and the business determined by the customer to be handled, and receive a second verification result fed back by the customer's account opening mobile terminal.
  • the processing unit 1302 is further configured to determine that the result of the identity authentication of the customer is passed when both the first verification result and the second verification result are passed.
  • the processing unit 1302 is further configured to provide the customer with an auxiliary queuing scenario if the waiting time for the service that the customer needs to handle is greater than a first time threshold.
  • the processing unit 1302 is further configured to provide a business guidance scenario to the customer if it is detected that the customer has not performed an operation or executed a first preset operation within a second time threshold, wherein the first preset operation is to request guidance from a virtual staff member.
  • the processing unit 1302 is further configured to provide a self-service scenario for the customer if it is detected that the customer performs a second preset operation, wherein the second preset operation is requesting a self-service service.
  • the acquisition unit 1301 is further configured to acquire the physical identity information of the customer, wherein the physical identity information of the customer includes the biometric information of the customer and the account data information of the customer.
  • the processing unit 1302 is further configured to determine a biometric algorithm model of the customer's virtual identity based on the customer's physical identity information.
  • the processing unit 1302 is further configured to determine the customer's virtual identity information based on a biometric algorithm model of the customer's virtual identity.
  • the processing unit 1302 is further configured to store the customer's virtual identity information in the Metaverse bank or CRM system server.
  • the acquisition unit 1301 is further configured to acquire the customer's account data information.
  • the customer's account data information includes one or more of the following: customer name, customer ID, account opening timestamp, account password, and customer group attribute information.
  • the acquisition unit 1301 is further configured to perform special image enhancement on the customer's biometric information, customer name, customer ID, and customer group attribute information based on the biometric image enhancement algorithm. Feature extraction, determining at least one feature vector.
  • the acquisition unit 1301 is further configured to determine a biometric algorithm model of the client's virtual identity based on at least one feature vector.
  • the acquisition unit 1301 is further configured to stamp the account opening timestamp on the customer's biometric information, customer name, customer identity ID, customer group attribute information and the biometric algorithm model of the customer's virtual identity to determine the block data.
  • the acquisition unit 1301 is further configured to determine the virtual identity of the client based on the block data.
  • the sending unit 1303 is configured to send block data to the blockchain node.
  • the processing unit 1302 is further configured to detect customer behavior.
  • the processing unit 1302 is further configured to, when it is detected that the customer behavior is a contact behavior, provide a welcoming service to the customer by the virtual staff, wherein the welcoming service includes providing business consulting needs to the customer.
  • the processing unit 1302 is further configured to determine the business that the customer needs to handle in response to a third preset operation of the customer.
  • the business service device 1300 may further include a storage unit (shown as a dotted box in FIG. 13 ), which stores a program or instruction.
  • the processing unit 1302 executes the program or instruction
  • the business service device 1300 may execute the business service method described in the above method embodiment.
  • FIG14 shows another possible structural diagram of the business service device involved in the above-mentioned embodiment.
  • the business service device 1400 includes: a processor 1402 and a communication interface 1403.
  • the processor 1402 is configured to control and manage the actions of the business service device 1400, for example, to execute the steps executed by the above-mentioned acquisition unit 1301, processing unit 1302, and sending unit 1303, and/or to be configured to execute other processes of the technology described herein.
  • the communication interface 1403 is configured to support communication between the business service device 1400 and other network entities.
  • the business service device 1400 may also include a memory 1401 and a bus 1404, and the memory 1401 is configured to store program codes and data of the business service device 1400.
  • the memory 1401 can be a memory in the business service device 1400, etc.
  • the memory may include a volatile memory, such as a random access memory; the memory may also include a non-volatile memory, such as a read-only memory, a flash memory, a hard disk or a solid-state drive; the memory may also include a combination of the above types of memory.
  • the processor 1402 may be a processor that implements or executes various exemplary embodiments described in conjunction with the present disclosure.
  • the processor may be a central processing unit, a general purpose processor, a digital signal processor, an application specific integrated circuit, a field programmable gate array or other programmable logic device, a transistor logic device, a hardware component or any combination thereof. It may implement or execute various exemplary logic blocks, modules and circuits described in conjunction with the present disclosure.
  • the processor may also be a combination that implements computing functions, such as a combination of one or more microprocessors, a combination of a DSP and a microprocessor, etc.
  • the bus 1404 may be an Extended Industry Standard Architecture (EISA) bus, etc.
  • EISA Extended Industry Standard Architecture
  • the bus 1404 may be divided into an address bus, a data bus, a control bus, etc.
  • FIG14 only uses one thick line, but does not mean that there is only one bus or one type of bus.
  • the business service device 1400 in FIG14 may also be a chip, which includes one or more than two (including two) processors 1402 and a communication interface 1403 .
  • the chip further includes a memory 1401, which may include a read-only memory and a random access memory, and provides operation instructions and data to the processor 1402.
  • a portion of the memory 1401 may also include a non-volatile random access memory (NVRAM).
  • NVRAM non-volatile random access memory
  • the memory 1401 stores the following elements, execution modules or data structures, or a subset thereof, or an extended set thereof.
  • the corresponding operation is performed by calling the operation instruction stored in the memory 1401 (the operation instruction may be stored in the operating system).
  • Some embodiments of the present disclosure provide a computer-readable storage medium (e.g., a non-transitory computer-readable storage medium), in which computer program instructions are stored.
  • a computer e.g., a business service device
  • the computer executes the business service method described in any of the above embodiments.
  • the computer-readable storage medium may include, but is not limited to: a magnetic storage device (e.g., a hard disk, a floppy disk, or a magnetic tape, etc.), an optical disk (e.g., a CD (Compact Disk), a DVD (Digital Versatile Disk), etc.), a smart card, and a flash memory device (e.g., EPROM (Erasable Programmable Read-Only Memory), card, stick or key drive, etc.).
  • the various computer-readable storage media described in this disclosure may represent one or more devices and/or other machine-readable storage media for storing information.
  • the term "machine-readable storage medium" may include, but is not limited to, wireless channels and various other media capable of storing, containing and/or carrying instructions and/or data.
  • Some embodiments of the present disclosure also provide a computer program product, for example, the computer program product is stored on a non-transitory computer-readable storage medium.
  • the computer program product includes computer program instructions, and when the computer program instructions are executed on a computer (for example, a business service device), the computer program instructions cause the computer to execute the business service method described in the above embodiments.
  • Some embodiments of the present disclosure further provide a computer program.
  • the computer program When the computer program is executed on a computer (eg, a business service device), the computer program enables the computer to execute the business service method described in the above embodiments.
  • the disclosed systems, devices and methods can be implemented in other ways.
  • the device embodiments described above are only schematic.
  • the division of the units is only a logical function division. There may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed.
  • Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of devices or units, which can be electrical, mechanical or other forms.
  • the units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
  • each functional unit in each embodiment of the present disclosure may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Security & Cryptography (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Software Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un procédé et un appareil d'entretien pour des services. Le procédé consiste à : acquérir des informations biométriques d'un client ; effectuer une authentification d'identité sur le client selon les informations biométriques du client et des informations d'identité virtuelle de celui-ci ; et lorsque le résultat d'authentification d'identité indique que le client a réussi l'authentification d'identité, fournir un scénario de service cible pour le client selon un service à traiter sur la base de la demande du client.
PCT/CN2023/115872 2022-09-19 2023-08-30 Procédé et appareil d'entretien pour services WO2024060951A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN202211136730.5A CN115544475A (zh) 2022-09-19 2022-09-19 一种业务服务方法及装置
CN202211136730.5 2022-09-19

Publications (2)

Publication Number Publication Date
WO2024060951A1 WO2024060951A1 (fr) 2024-03-28
WO2024060951A9 true WO2024060951A9 (fr) 2024-05-16

Family

ID=84727678

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2023/115872 WO2024060951A1 (fr) 2022-09-19 2023-08-30 Procédé et appareil d'entretien pour services

Country Status (2)

Country Link
CN (1) CN115544475A (fr)
WO (1) WO2024060951A1 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN115544475A (zh) * 2022-09-19 2022-12-30 京东方科技集团股份有限公司 一种业务服务方法及装置
CN117150460A (zh) * 2023-07-25 2023-12-01 齐鲁高速(山东)装配有限公司 基于数字孪生的矿山地测采信息共享管理方法及***

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8549597B1 (en) * 2010-05-14 2013-10-01 Amazon Technologies, Inc. Temporary virtual identities in a social networking system
CN107918913B (zh) * 2017-11-20 2022-01-21 中国银行股份有限公司 银行业务处理方法、装置以及***
CN114338086B (zh) * 2021-12-03 2024-06-28 浙江毫微米科技有限公司 一种身份认证方法、装置
CN114444047A (zh) * 2022-01-14 2022-05-06 中国建设银行股份有限公司 基于虚拟现实的身份认证方法、装置、设备和存储介质
CN114780868B (zh) * 2022-06-17 2022-09-13 深圳市标签数据有限公司 一种元宇宙的用户标签生成虚拟化身的方法和***
CN115544475A (zh) * 2022-09-19 2022-12-30 京东方科技集团股份有限公司 一种业务服务方法及装置

Also Published As

Publication number Publication date
CN115544475A (zh) 2022-12-30
WO2024060951A1 (fr) 2024-03-28

Similar Documents

Publication Publication Date Title
WO2024060951A9 (fr) Procédé et appareil d'entretien pour services
TWI700612B (zh) 信息展示方法、裝置及系統
WO2019120115A1 (fr) Procédé et appareil de reconnaissance faciale et dispositif informatique
WO2020211388A1 (fr) Procédé et dispositif de prédiction de comportement employant un modèle de prédiction, appareil, et support de stockage
WO2019104887A1 (fr) Procédé d'entretien à distance, dispositif électronique et support d'informations lisible par ordinateur
WO2016184325A1 (fr) Procédé, terminal et serveur d'authentification d'identité
US11048919B1 (en) Person tracking across video instances
JP7454105B2 (ja) 顔画像品質評価方法及び装置、コンピュータ機器並びにコンピュータプログラム
US11080316B1 (en) Context-inclusive face clustering
WO2015062290A1 (fr) Procédés et systèmes d'authentification et de transactions en ligne
CN113656761B (zh) 基于生物识别技术的业务处理方法、装置和计算机设备
CN109787977B (zh) 基于短视频的产品信息处理方法、装置、设备及存储介质
US10997609B1 (en) Biometric based user identity verification
CN111241566A (zh) 保单管理方法、电子装置、计算机设备及存储介质
WO2021175010A1 (fr) Appareil et procédé d'identification de sexe, dispositif électronique et support de stockage
CN113077262A (zh) 一种餐饮结算方法、装置、***、机器可读介质及设备
KR102594497B1 (ko) 오프라인 nft 매장에 방문한 사용자에게 nft 경험을 제공하기 위해 얼굴 인식 기반 사용자의 지갑 주소를 생성하는 방법 및 이를 수행하는 nft 시스템
CN113810394B (zh) 服务处理方法、装置、电子设备及存储介质
CN114245204B (zh) 基于人工智能的视频面签方法、装置、电子设备及介质
WO2022089220A1 (fr) Procédé et appareil de traitement de données d'image, dispositif, support de stockage et produit
CN114373213A (zh) 基于人脸识别的未成年人身份识别方法及装置
TWM555521U (zh) 迎賓服務系統
Hulsebosch et al. Enhancing face recognition with location information
CN113449543B (zh) 视频检测方法、装置、设备、以及存储介质
US11195170B1 (en) Method and a system for creating a behavioral user profile

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 23867242

Country of ref document: EP

Kind code of ref document: A1