WO2023199389A1 - Système d'entrée de connaissances parallèles - Google Patents

Système d'entrée de connaissances parallèles Download PDF

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Publication number
WO2023199389A1
WO2023199389A1 PCT/JP2022/017538 JP2022017538W WO2023199389A1 WO 2023199389 A1 WO2023199389 A1 WO 2023199389A1 JP 2022017538 W JP2022017538 W JP 2022017538W WO 2023199389 A1 WO2023199389 A1 WO 2023199389A1
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WO
WIPO (PCT)
Prior art keywords
digital twin
personal digital
group
client
individual
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PCT/JP2022/017538
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English (en)
Japanese (ja)
Inventor
真太郎 中林
公之 茶谷
雅丈 豊田
直樹 千葉
マウン マウン タン
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株式会社KPMG Ignition Tokyo
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Application filed by 株式会社KPMG Ignition Tokyo filed Critical 株式会社KPMG Ignition Tokyo
Priority to PCT/JP2022/017538 priority Critical patent/WO2023199389A1/fr
Publication of WO2023199389A1 publication Critical patent/WO2023199389A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/20—Education

Definitions

  • the present disclosure relates to a parallel knowledge input system.
  • Patent Document 1 describes this type of technology.
  • a search query is generated in response to a question from an audience, an information search is performed using the Internet, etc., and an answer is provided to the audience.
  • the challenge of this disclosure is to use a personal digital twin that corresponds to each participant that can be parallelized at the same time in seminars, conferences, and other events where there is a large disparity in the amount of information between the provider and the receiver of the service.
  • the objective is to provide a parallel knowledge input system that increases audience satisfaction.
  • a parallel knowledge input system that is an aspect of the present disclosure provides a parallel knowledge input system that simultaneously provides preset common information to multiple communicably connected clients in response to requests from each client.
  • a public digital twin generation unit that generates a public digital twin that provides the content of
  • a parallel knowledge input system comprising a personal digital twin generation management unit that generates twins, and each personal digital twin generated corresponding to each client can communicate only with each corresponding client.
  • An individual information generation unit that generates output information based on common content in response to individual arbitrary input information that is connected and input to the personal digital twin from a corresponding client; and an individual information generation unit and an individual information providing unit that provides output information generated by the above to a corresponding client.
  • a parallel knowledge input system According to a parallel knowledge input system according to an aspect of the present disclosure, participation in seminars, conferences, and other events that are held online where there is a large disparity in the amount of information between the provider and the receiver of the service can be performed simultaneously and in parallel. It is possible to increase audience satisfaction by using a personal digital twin that corresponds to each person.
  • FIG. 1 is a schematic diagram showing a configuration example of a parallel knowledge input system according to an embodiment.
  • FIG. 1 is a schematic diagram showing a hardware configuration of an information processing device according to an embodiment.
  • FIG. 1 is a block diagram showing a functional configuration of a parallel knowledge input system according to an embodiment.
  • FIG. 1 is a block diagram showing the configuration of a personal digital twin according to an embodiment.
  • FIG. 2 is a conceptual diagram illustrating an open/close function of interaction between a digital twin and a client according to an embodiment. It is a block diagram showing the flow of processing in a seminar according to an embodiment.
  • FIG. 2 is a block diagram showing the flow of processing in a seminar by a certified public accountant according to an embodiment.
  • FIG. 2 is a block diagram showing the flow of processing in online classes and exercises according to the embodiment.
  • FIG. 3 is a block diagram showing a flow of questionnaire aggregation processing according to the embodiment.
  • FIG. 3 is a block diagram showing a flow of virtual store guidance processing according to the embodiment.
  • the parallel knowledge input system 1 includes an information processing device 2, a public digital twin 3, a client 6 that contacts the information processing device 2 via a network N and a client terminal 7, a personal digital twin 4,
  • the group digital twin 5 is a component.
  • An embodiment approach includes, for example, the following steps. 1.
  • Public digital twin 3 provides information to client 6 via network N, 2.
  • Each client 6 and the personal digital twin 4 interact through the client terminal 7, 3.
  • Group 8 is generated based on the dialogue content.
  • Group Digital Twin 5 interacts with Group 8. 5.
  • Information specific to Group 8 is provided.
  • the information processing device 2 includes a control section 10, an input/output section 16, a communication means 17, and a storage section 18.
  • the control unit 10 includes a processor 11 , a ROM (Read Only Memory) 12 , a RAM (Random Access Memory) 13 , a bus 14 , and an input/output interface 15 .
  • the information processing device 2 may be a general-purpose personal computer that can execute various functions by installing various programs, or a computer built into dedicated hardware. good.
  • the processor 11 performs various calculations and processes.
  • the processor 11 is, for example, a CPU (central processing unit), an MPU (micro processing unit), an SoC (system on a chip), a DSP (digital signal processor), GPU (graphics processing unit), ASIC (application specific integrated circuit), These include a PLD (programmable logic device) or an FPGA (field-programmable gate array).
  • processor 11 is a combination of a plurality of these. Further, the processor 11 may be a combination of these and a hardware accelerator or the like.
  • the processor 11, ROM 12, and RAM 13 are interconnected via a bus 14.
  • the processor 11 executes various processes according to programs recorded in the ROM 12 or programs loaded into the RAM 13. Part or all of the program may be incorporated into the circuit of the processor 11.
  • the bus 14 is also connected to an input/output interface 15.
  • An input/output section 16 and a communication means 17 are connected to the input/output interface 15 .
  • the input/output unit 16 is electrically connected to the input/output interface 15 by wire or wirelessly.
  • the input/output unit 16 includes an input unit such as a keyboard and a mouse, and an output unit such as a display that displays images and a speaker that amplifies audio.
  • the input/output unit 16 may have a configuration in which the display function and the input function are integrated, such as a touch panel.
  • the communication means 17 is a device through which the processor 11 communicates with other devices via, for example, the Internet (not shown).
  • the hardware configuration shown here is just an example and is not particularly limited to this configuration.
  • processing devices such as single processors, multiprocessors, and multi-core processors, processing of these various processing devices, ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), etc. combination with circuit
  • the processor may be used as a processor to realize a functional configuration.
  • the information processing device 2 has a functional configuration including a public digital twin generation unit 31, a public digital twin 3, a personal digital twin generation management unit 41, a personal digital twin 4, a group generation unit 50, a group digital It has a twin generation management section 51 and a group digital twin 5.
  • Information is input and output through the input/output unit 16 which is hardware, communication is performed with the outside through the communication means 17, and electronic data is stored in the storage unit 18.
  • the public digital twin generation unit 31 generates the public digital twin 3.
  • the public digital twin 3 simultaneously provides preset common content 61 to a plurality of communicably connected clients 6 in response to requests from the respective clients 6.
  • the personal digital twin generation management unit 41 generates and manages the personal digital twin 4. The functions of the personal digital twin generation management section 41 will be described in detail later using FIG. 4. After the public digital twin 3 provides the common content 61 to the plurality of clients 6, the personal digital twin 4 corresponds to each of the plurality of clients 6.
  • the personal digital twin 4 includes an individual information generating section 42, an individual information providing section 43, and an individual dialogue recording section 44.
  • the individual information generation unit 42 is communicably connected only to each corresponding client 6, and generates common content 61 for individual arbitrary input information input from the corresponding client 6 to the personal digital twin 4. Generate individual output information based on the content of the
  • the individual information providing unit 43 provides the individual output information generated by the individual information generating unit 42 only to the corresponding client 6.
  • the individual dialogue recording unit 44 records individual dialogues with the corresponding client 6 in the storage unit 18 .
  • the group generation unit 50 After the personal digital twin 4 has had individual conversations with a plurality of clients 6, the group generation unit 50 creates one or more groups 8 based on the individual conversations for each client 6 stored in the storage unit 18. and assigns each client 6 to any one group 8 out of one or more groups 8.
  • the group digital twin generation management unit 51 generates and manages individual group digital twins 5 corresponding to each of one or more groups 8. The details of the group digital twin generation management unit 51 will be described later with reference to FIG. 4.
  • the group digital twin 5 includes a group information generation section 52, a group information provision section 53, and a group dialogue recording section 54.
  • the group information generation unit 52 generates output information for each group 8 in response to individual arbitrary input information input from the client 6 belonging to the group 8 to the group digital twin 5 .
  • the group information providing unit 53 provides output information for each group 8 generated by the group information generating unit 52 only to the corresponding group 8.
  • the group dialogue recording section 54 records the dialogue with the corresponding group 8 in the storage section 18 .
  • FIG. 4 shows the functions of the personal digital twin 4. This will be explained with reference to FIGS. 1 to 3 as appropriate.
  • the personal digital twin 4 individually interacts with the client 6 and performs a question-and-answer session as an individual response process.
  • the personal digital twin generation management unit 41 uniquely customizes the speaking style, appearance, etc. of the personal digital twin 4 based on requests from each client 6.
  • the personal digital twin generation management unit 41 has a machine learning function for the dialogue history recorded in the individual dialogue recording unit 44, and performs question and answer introduction processing, progress adjustment processing, learning processing, threshold processing, and dialogue history analysis processing, respectively. .
  • the personal digital twin generation management unit 41 identifies frequently asked questions and introduces the questions and example answers to the personal digital twin 4 corresponding to the client 6 who has not asked the question yet. .
  • the personal digital twin generation management unit 41 performs information exchange and progress adjustment between the personal digital twins 4 as progress adjustment processing. More specifically, the personal digital twin generation management unit 41 shares the progress of dialogue and question-and-answer sessions between the personal digital twins 4, and urges the personal digital twins 4 and the client 6 to keep their progress consistent.
  • the personal digital twin generation management unit 41 acquires the response of the public digital twin 3 to the client 6 as learning data. More specifically, as a learning process, the personal digital twin generation management unit 41 acquires, as learning data, answers from the public digital twin 3 or the instructor regarding unexpected questions.
  • the personal digital twin generation management unit 41 monitors the interaction of each personal digital twin as threshold processing, and if there is a situation such as stopping or the response reliability is below the threshold, the personal digital twin generation management unit 41 sends the public digital twin 3 or the instructor to the personal digital twin. It will appear in place of Twin 4.
  • the personal digital twin generation management unit 41 analyzes the dialogue history between the personal digital twin 4 and the client 6, and estimates the proficiency level and personality of each client 6.
  • an analysis method for example, a persona analysis method can be used.
  • the group digital twin generation management unit 51 performs question and answer inquiry processing, progress adjustment processing, learning processing, threshold processing, and dialogue history analysis processing for group 8 or group digital twin 5. conduct.
  • the group digital twin generation management unit 51 collects and groups clients 6 with similar proficiency levels. By doing so, it is possible to conduct follow-up according to the level of proficiency.
  • the group digital twin generation management unit 51 collects evenly from each temperament, since a breakthrough will not occur even if only engineers are gathered. Promote innovation by grouping them together.
  • FIG. 5 is a conceptual diagram illustrating the open/close function of the personal digital twin 4.
  • the personal digital twin generation management unit 41 sets the interaction between the client 6 and the personal digital twin 4 to a closed mode (step S201) that is not visible to other clients 6, or to an open mode that is visible to other clients 6 (step S202). ) or command the personal digital twin 4 based on the client 6's selection.
  • closed mode your dialogue will not be leaked to other participants, but you will not be able to see the dialogue of other participants.
  • open mode you can see the conversations of other participants in open mode instead of exposing your conversations to other participants.
  • Open mode and closed mode can be switched according to a request from the client 6.
  • a button (not shown) for switching is displayed on the client terminal 7 of the client 6.
  • the above open mode and closed mode can also be applied to group 8. Whether the input information from the client 6 and the output information to the client 6 are shared only with the corresponding client 6, within the group to which the client 6 belongs, or even with other groups 8; Based on a request from the client 6, the group digital twin generation management section 51 selects and instructs the group digital twin 5.
  • FIG. 6 is a block diagram illustrating the flow of processing by the parallel knowledge input system 1 according to this embodiment. An example of a seminar according to the embodiment will be described with reference to FIG. 6 and FIGS. 1 to 5.
  • the public digital twin 3 provides information, which is common content 61 at the seminar, to a plurality of clients 6, which are audiences, as an information provision process (step S101). As the simultaneous listening process, the clients 6 gather together to listen to information from the public digital twin 3, so that the clients 6 can experience a sense of realism.
  • the personal digital twin 4 responds to questions or comments from each client 6 as individual response processing (step S102).
  • the individual information generating unit 42 included in the personal digital twin 4 is connected so as to be able to communicate only with each corresponding client 6.
  • the individual information generation unit 42 generates individual output information based on the contents of the common content 61 for individual arbitrary input information inputted from the corresponding client 6 to the personal digital twin 4.
  • the individual information providing unit 43 provides the individual output information generated by the individual information generating unit 42 to the corresponding client 6.
  • the personal digital twin 4 immediately accepts the question without making the client 6 wait.
  • Client 6, who is an introvert can also ask questions without worrying about what others think.
  • the public digital twin 3 assists as appropriate.
  • the individual dialogue recording unit 44 records individual dialogues.
  • the individual output information is provided to the group generation section 50.
  • the group generation unit 50 forms a group 8 by determining the level of proficiency, personality, etc. from the content of the individual dialogue. Then, the group digital twin generation management unit 51 generates the group digital twin 5. As a group digital twin interaction process, the group digital twin 5 talks with the group 8 (step S103). As deepening processing, the group digital twin 5 can deepen the agenda of the group 8 in an optimized manner.
  • the group information generation unit 52 included in the group digital twin 5 generates unique information for each group 8.
  • the group dialogue recording unit 54 records the dialogue in each group 8. Here too, the public digital twin 3 assists the group digital twin 5 as necessary.
  • FIG. 7 shows the flow of processing in the first modification.
  • the processing of the functional configuration of the individual information generating section 42, the individual information providing section 43, etc. the explanation that overlaps with the first embodiment will be omitted.
  • the public digital twin 3 is, for example, a digital twin of a famous certified public accountant.
  • the public digital twin 3 provides information having the common content 61 to all of the clients 6 who are the audience (step S101).
  • the personal digital twin 4 performs a consultation reception process and an advice application process as individual support processes for each client 6 (step S102).
  • the consultation reception process for example, Company A starts the consultation by saying, ⁇ Actually, something like this happened at our company...''
  • the personal digital twin 4 responds to the consultation by saying, ⁇ In that case,'' as part of the advice provision process.
  • a dialogue session personalized for each participant begins. For example, a closed mode is adopted, and the content of the individual interaction session is not shared with other participants.
  • the individual question response processing the individual response processing is performed in a manner that other participants are not asked.
  • Client 6, who is a participant, can ask in-depth questions in the individual dialogue session.
  • the participant's satisfaction level improves as a satisfaction level improvement process.
  • FIG. 8 shows the flow of processing in the second modification.
  • the second modified example is an example of online classes and exercises.
  • Public Digital Twin 3 is a digital twin of a famous teacher.
  • the public digital twin 3 provides a lecture that all clients 6 who are students attend (step S101).
  • the group digital twin generation management unit 51 forms a group 8 according to the student's proficiency level based on the content of the individual student's dialogue.
  • the group digital twin 5 performs an exercise with a client 6 who is a student as an exercise process.
  • the clients 6 are divided into a group 8 with high learning proficiency and a group 8 with low learning proficiency.
  • Group 8, which has a high learning proficiency level performs advanced exercises
  • group 8, which has a low learning proficiency level performs basic exercises.
  • the public digital twin 3 assists the group digital twin 5 as needed.
  • FIG. 9 shows a processing flow in a questionnaire, which is a third modified example.
  • a questionnaire is distributed to the client 6 by the public digital twin 3.
  • a common question is asked to the client 6 who is the answerer (step S101).
  • the individual information generation unit 42 generates information in response to responses from individual clients 6.
  • the individual information providing unit 43 prepares detailed question sets that differ for each answer pattern to a common question.
  • each personal digital twin 4 selects a set of detailed questions that match the response pattern of the respondent, and interactively proceeds with the questionnaire based on the selected set of detailed questions.
  • the personal digital twin 4 uses a machine learning model that selects the next question that is optimal based on the respondents' previous answers or that is in line with the intention of the survey implementer.
  • the personal digital twin 4 may respond in accordance with predetermined response rules.
  • FIG. 10 shows a process flow for guiding a virtual store, which is a fourth modification.
  • a virtual store exists within a virtual space.
  • Client 6 is a customer at the store.
  • Mr. A is interested in men's clothes
  • Mr. B is interested in women's bags, etc., and each customer has different interests.
  • the personal digital twin 4 responds individually to the client 6 as an object of interest reflection process, so as not to keep the customer waiting.
  • the parallel knowledge input system 1 is effective for recovery when a disaster occurs.
  • doctors need to treat multiple patients at the same time.
  • the Personal Digital Twin 4 and the rescue robot examine and treat multiple patients at the same time, and a real doctor is assigned to the patient with the highest degree of emergency.
  • the parallel knowledge input system 1 is effectively applied to Change Management.
  • managers In management reforms and M&A, managers sometimes send messages to employees about what will happen to the company.
  • the manager's personal digital twin 4 is deployed simultaneously in parallel, and employees individually ask questions to the manager's personal digital twin 4.
  • Personal Digital Twin 4 can accurately answer employees' questions on the spot, helping to alleviate concerns.
  • the parallel knowledge input system 1 according to this embodiment can estimate the degree of penetration of a message from the interaction history of the personal digital twin 4.
  • the parallel knowledge input system 1 is also effective for police interviews over the phone.
  • police interviews unfold in a rolling manner with a large number of people. People who don't want to answer because they have something embarrassing to do will never answer the bot's repeated questions, which can expose suspicious people.
  • the parallel knowledge input system 1 is applicable to cases where multiple accesses are to be handled simultaneously. Examples include vaccine intake reservations, concert reservations, etc.
  • the needs and type of each client 6 are identified from the history, and a personal digital twin 4 that matches them is assigned.
  • the parallel knowledge input system 1 is effective for training operators at call centers.
  • Call centers have high turnover rates and require efficient training. Additionally, as call centers are moving further and further away from their home countries, such as Okinawa, Dalian, and India, effective digital education is required.
  • the series of processes described above can be executed by hardware or software.
  • a program constituting the software is installed on a computer or the like from a network and a recording medium.
  • Recording media containing such programs are not only configured as removable media distributed separately from the device itself in order to provide the program to the borrower, but also provided to the borrower in a state that is pre-installed in the device body. Consists of recording media, etc.
  • the removable media includes, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, or the like.
  • Optical discs include, for example, CD-ROMs (Compact Disk-Read Only Memory), DVDs (Digital Versatile Disks), Blu-ray (registered trademark) Discs, and the like.
  • the magneto-optical disk is composed of an MD (Mini-Disk) or the like.
  • the recording medium provided to the renter in a state that is pre-installed in the main body of the device includes, for example, a program memory in which a program is recorded, a hard disk, and the like.

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Abstract

L'invention concerne un système d'entrée de connaissances parallèle qui peut gérer simultanément/en parallèle des participants individuels.　Un système d'entrée de connaissance parallèle (1) comprend : une unité de génération de jumeau numérique public qui génère un jumeau numérique public (3) qui fournit un contenu commun (61) à une pluralité de clients connectés en communication (6) ; et une unité de génération et de gestion de jumeau numérique personnel qui génère des jumeaux numériques personnels individuels (4) pour la pluralité de clients. Chacun des jumeaux numériques personnels est connecté en communication à un client correspondant (6) uniquement et comprend : une unité de génération d'informations individuelles qui génère des informations de sortie individuelles sur la base du contenu du contenu commun (61) en réponse à des informations d'entrée individuelles arbitraires entrées en provenance du client (6) ; et une unité de fourniture d'informations individuelles qui fournit les informations de sortie individuelles générées par l'unité de génération d'informations individuelles au client correspondant (6).
PCT/JP2022/017538 2022-04-11 2022-04-11 Système d'entrée de connaissances parallèles WO2023199389A1 (fr)

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001092341A (ja) * 1999-09-24 2001-04-06 Nri & Ncc Co Ltd 三次元空間双方向教育システム
JP2003532220A (ja) * 2000-05-01 2003-10-28 インヴォーク ソリューションズ， インク 大規模グループ対話
JP2020173853A (ja) * 2014-09-05 2020-10-22 ミネルヴァ プロジェクト インコーポレイテッド イベントを追跡し、仮想会議のフィードバックを提供するシステム及び方法

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001092341A (ja) * 1999-09-24 2001-04-06 Nri & Ncc Co Ltd 三次元空間双方向教育システム
JP2003532220A (ja) * 2000-05-01 2003-10-28 インヴォーク ソリューションズ， インク 大規模グループ対話
JP2020173853A (ja) * 2014-09-05 2020-10-22 ミネルヴァ プロジェクト インコーポレイテッド イベントを追跡し、仮想会議のフィードバックを提供するシステム及び方法

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