WO2023199389A1 - Parallel knowledge input system - Google Patents

Parallel knowledge input system Download PDF

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Publication number
WO2023199389A1
WO2023199389A1 PCT/JP2022/017538 JP2022017538W WO2023199389A1 WO 2023199389 A1 WO2023199389 A1 WO 2023199389A1 JP 2022017538 W JP2022017538 W JP 2022017538W WO 2023199389 A1 WO2023199389 A1 WO 2023199389A1
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digital twin
personal digital
group
client
individual
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PCT/JP2022/017538
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French (fr)
Japanese (ja)
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真太郎 中林
公之 茶谷
雅丈 豊田
直樹 千葉
マウン マウン タン
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株式会社KPMG Ignition Tokyo
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Priority to PCT/JP2022/017538 priority Critical patent/WO2023199389A1/en
Publication of WO2023199389A1 publication Critical patent/WO2023199389A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/20Education

Definitions

  • the present disclosure relates to a parallel knowledge input system.
  • Patent Document 1 describes this type of technology.
  • a search query is generated in response to a question from an audience, an information search is performed using the Internet, etc., and an answer is provided to the audience.
  • the challenge of this disclosure is to use a personal digital twin that corresponds to each participant that can be parallelized at the same time in seminars, conferences, and other events where there is a large disparity in the amount of information between the provider and the receiver of the service.
  • the objective is to provide a parallel knowledge input system that increases audience satisfaction.
  • a parallel knowledge input system that is an aspect of the present disclosure provides a parallel knowledge input system that simultaneously provides preset common information to multiple communicably connected clients in response to requests from each client.
  • a public digital twin generation unit that generates a public digital twin that provides the content of
  • a parallel knowledge input system comprising a personal digital twin generation management unit that generates twins, and each personal digital twin generated corresponding to each client can communicate only with each corresponding client.
  • An individual information generation unit that generates output information based on common content in response to individual arbitrary input information that is connected and input to the personal digital twin from a corresponding client; and an individual information generation unit and an individual information providing unit that provides output information generated by the above to a corresponding client.
  • a parallel knowledge input system According to a parallel knowledge input system according to an aspect of the present disclosure, participation in seminars, conferences, and other events that are held online where there is a large disparity in the amount of information between the provider and the receiver of the service can be performed simultaneously and in parallel. It is possible to increase audience satisfaction by using a personal digital twin that corresponds to each person.
  • FIG. 1 is a schematic diagram showing a configuration example of a parallel knowledge input system according to an embodiment.
  • FIG. 1 is a schematic diagram showing a hardware configuration of an information processing device according to an embodiment.
  • FIG. 1 is a block diagram showing a functional configuration of a parallel knowledge input system according to an embodiment.
  • FIG. 1 is a block diagram showing the configuration of a personal digital twin according to an embodiment.
  • FIG. 2 is a conceptual diagram illustrating an open/close function of interaction between a digital twin and a client according to an embodiment. It is a block diagram showing the flow of processing in a seminar according to an embodiment.
  • FIG. 2 is a block diagram showing the flow of processing in a seminar by a certified public accountant according to an embodiment.
  • FIG. 2 is a block diagram showing the flow of processing in online classes and exercises according to the embodiment.
  • FIG. 3 is a block diagram showing a flow of questionnaire aggregation processing according to the embodiment.
  • FIG. 3 is a block diagram showing a flow of virtual store guidance processing according to the embodiment.
  • the parallel knowledge input system 1 includes an information processing device 2, a public digital twin 3, a client 6 that contacts the information processing device 2 via a network N and a client terminal 7, a personal digital twin 4,
  • the group digital twin 5 is a component.
  • An embodiment approach includes, for example, the following steps. 1.
  • Public digital twin 3 provides information to client 6 via network N, 2.
  • Each client 6 and the personal digital twin 4 interact through the client terminal 7, 3.
  • Group 8 is generated based on the dialogue content.
  • Group Digital Twin 5 interacts with Group 8. 5.
  • Information specific to Group 8 is provided.
  • the information processing device 2 includes a control section 10, an input/output section 16, a communication means 17, and a storage section 18.
  • the control unit 10 includes a processor 11 , a ROM (Read Only Memory) 12 , a RAM (Random Access Memory) 13 , a bus 14 , and an input/output interface 15 .
  • the information processing device 2 may be a general-purpose personal computer that can execute various functions by installing various programs, or a computer built into dedicated hardware. good.
  • the processor 11 performs various calculations and processes.
  • the processor 11 is, for example, a CPU (central processing unit), an MPU (micro processing unit), an SoC (system on a chip), a DSP (digital signal processor), GPU (graphics processing unit), ASIC (application specific integrated circuit), These include a PLD (programmable logic device) or an FPGA (field-programmable gate array).
  • processor 11 is a combination of a plurality of these. Further, the processor 11 may be a combination of these and a hardware accelerator or the like.
  • the processor 11, ROM 12, and RAM 13 are interconnected via a bus 14.
  • the processor 11 executes various processes according to programs recorded in the ROM 12 or programs loaded into the RAM 13. Part or all of the program may be incorporated into the circuit of the processor 11.
  • the bus 14 is also connected to an input/output interface 15.
  • An input/output section 16 and a communication means 17 are connected to the input/output interface 15 .
  • the input/output unit 16 is electrically connected to the input/output interface 15 by wire or wirelessly.
  • the input/output unit 16 includes an input unit such as a keyboard and a mouse, and an output unit such as a display that displays images and a speaker that amplifies audio.
  • the input/output unit 16 may have a configuration in which the display function and the input function are integrated, such as a touch panel.
  • the communication means 17 is a device through which the processor 11 communicates with other devices via, for example, the Internet (not shown).
  • the hardware configuration shown here is just an example and is not particularly limited to this configuration.
  • processing devices such as single processors, multiprocessors, and multi-core processors, processing of these various processing devices, ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), etc. combination with circuit
  • the processor may be used as a processor to realize a functional configuration.
  • the information processing device 2 has a functional configuration including a public digital twin generation unit 31, a public digital twin 3, a personal digital twin generation management unit 41, a personal digital twin 4, a group generation unit 50, a group digital It has a twin generation management section 51 and a group digital twin 5.
  • Information is input and output through the input/output unit 16 which is hardware, communication is performed with the outside through the communication means 17, and electronic data is stored in the storage unit 18.
  • the public digital twin generation unit 31 generates the public digital twin 3.
  • the public digital twin 3 simultaneously provides preset common content 61 to a plurality of communicably connected clients 6 in response to requests from the respective clients 6.
  • the personal digital twin generation management unit 41 generates and manages the personal digital twin 4. The functions of the personal digital twin generation management section 41 will be described in detail later using FIG. 4. After the public digital twin 3 provides the common content 61 to the plurality of clients 6, the personal digital twin 4 corresponds to each of the plurality of clients 6.
  • the personal digital twin 4 includes an individual information generating section 42, an individual information providing section 43, and an individual dialogue recording section 44.
  • the individual information generation unit 42 is communicably connected only to each corresponding client 6, and generates common content 61 for individual arbitrary input information input from the corresponding client 6 to the personal digital twin 4. Generate individual output information based on the content of the
  • the individual information providing unit 43 provides the individual output information generated by the individual information generating unit 42 only to the corresponding client 6.
  • the individual dialogue recording unit 44 records individual dialogues with the corresponding client 6 in the storage unit 18 .
  • the group generation unit 50 After the personal digital twin 4 has had individual conversations with a plurality of clients 6, the group generation unit 50 creates one or more groups 8 based on the individual conversations for each client 6 stored in the storage unit 18. and assigns each client 6 to any one group 8 out of one or more groups 8.
  • the group digital twin generation management unit 51 generates and manages individual group digital twins 5 corresponding to each of one or more groups 8. The details of the group digital twin generation management unit 51 will be described later with reference to FIG. 4.
  • the group digital twin 5 includes a group information generation section 52, a group information provision section 53, and a group dialogue recording section 54.
  • the group information generation unit 52 generates output information for each group 8 in response to individual arbitrary input information input from the client 6 belonging to the group 8 to the group digital twin 5 .
  • the group information providing unit 53 provides output information for each group 8 generated by the group information generating unit 52 only to the corresponding group 8.
  • the group dialogue recording section 54 records the dialogue with the corresponding group 8 in the storage section 18 .
  • FIG. 4 shows the functions of the personal digital twin 4. This will be explained with reference to FIGS. 1 to 3 as appropriate.
  • the personal digital twin 4 individually interacts with the client 6 and performs a question-and-answer session as an individual response process.
  • the personal digital twin generation management unit 41 uniquely customizes the speaking style, appearance, etc. of the personal digital twin 4 based on requests from each client 6.
  • the personal digital twin generation management unit 41 has a machine learning function for the dialogue history recorded in the individual dialogue recording unit 44, and performs question and answer introduction processing, progress adjustment processing, learning processing, threshold processing, and dialogue history analysis processing, respectively. .
  • the personal digital twin generation management unit 41 identifies frequently asked questions and introduces the questions and example answers to the personal digital twin 4 corresponding to the client 6 who has not asked the question yet. .
  • the personal digital twin generation management unit 41 performs information exchange and progress adjustment between the personal digital twins 4 as progress adjustment processing. More specifically, the personal digital twin generation management unit 41 shares the progress of dialogue and question-and-answer sessions between the personal digital twins 4, and urges the personal digital twins 4 and the client 6 to keep their progress consistent.
  • the personal digital twin generation management unit 41 acquires the response of the public digital twin 3 to the client 6 as learning data. More specifically, as a learning process, the personal digital twin generation management unit 41 acquires, as learning data, answers from the public digital twin 3 or the instructor regarding unexpected questions.
  • the personal digital twin generation management unit 41 monitors the interaction of each personal digital twin as threshold processing, and if there is a situation such as stopping or the response reliability is below the threshold, the personal digital twin generation management unit 41 sends the public digital twin 3 or the instructor to the personal digital twin. It will appear in place of Twin 4.
  • the personal digital twin generation management unit 41 analyzes the dialogue history between the personal digital twin 4 and the client 6, and estimates the proficiency level and personality of each client 6.
  • an analysis method for example, a persona analysis method can be used.
  • the group digital twin generation management unit 51 performs question and answer inquiry processing, progress adjustment processing, learning processing, threshold processing, and dialogue history analysis processing for group 8 or group digital twin 5. conduct.
  • the group digital twin generation management unit 51 collects and groups clients 6 with similar proficiency levels. By doing so, it is possible to conduct follow-up according to the level of proficiency.
  • the group digital twin generation management unit 51 collects evenly from each temperament, since a breakthrough will not occur even if only engineers are gathered. Promote innovation by grouping them together.
  • FIG. 5 is a conceptual diagram illustrating the open/close function of the personal digital twin 4.
  • the personal digital twin generation management unit 41 sets the interaction between the client 6 and the personal digital twin 4 to a closed mode (step S201) that is not visible to other clients 6, or to an open mode that is visible to other clients 6 (step S202). ) or command the personal digital twin 4 based on the client 6's selection.
  • closed mode your dialogue will not be leaked to other participants, but you will not be able to see the dialogue of other participants.
  • open mode you can see the conversations of other participants in open mode instead of exposing your conversations to other participants.
  • Open mode and closed mode can be switched according to a request from the client 6.
  • a button (not shown) for switching is displayed on the client terminal 7 of the client 6.
  • the above open mode and closed mode can also be applied to group 8. Whether the input information from the client 6 and the output information to the client 6 are shared only with the corresponding client 6, within the group to which the client 6 belongs, or even with other groups 8; Based on a request from the client 6, the group digital twin generation management section 51 selects and instructs the group digital twin 5.
  • FIG. 6 is a block diagram illustrating the flow of processing by the parallel knowledge input system 1 according to this embodiment. An example of a seminar according to the embodiment will be described with reference to FIG. 6 and FIGS. 1 to 5.
  • the public digital twin 3 provides information, which is common content 61 at the seminar, to a plurality of clients 6, which are audiences, as an information provision process (step S101). As the simultaneous listening process, the clients 6 gather together to listen to information from the public digital twin 3, so that the clients 6 can experience a sense of realism.
  • the personal digital twin 4 responds to questions or comments from each client 6 as individual response processing (step S102).
  • the individual information generating unit 42 included in the personal digital twin 4 is connected so as to be able to communicate only with each corresponding client 6.
  • the individual information generation unit 42 generates individual output information based on the contents of the common content 61 for individual arbitrary input information inputted from the corresponding client 6 to the personal digital twin 4.
  • the individual information providing unit 43 provides the individual output information generated by the individual information generating unit 42 to the corresponding client 6.
  • the personal digital twin 4 immediately accepts the question without making the client 6 wait.
  • Client 6, who is an introvert can also ask questions without worrying about what others think.
  • the public digital twin 3 assists as appropriate.
  • the individual dialogue recording unit 44 records individual dialogues.
  • the individual output information is provided to the group generation section 50.
  • the group generation unit 50 forms a group 8 by determining the level of proficiency, personality, etc. from the content of the individual dialogue. Then, the group digital twin generation management unit 51 generates the group digital twin 5. As a group digital twin interaction process, the group digital twin 5 talks with the group 8 (step S103). As deepening processing, the group digital twin 5 can deepen the agenda of the group 8 in an optimized manner.
  • the group information generation unit 52 included in the group digital twin 5 generates unique information for each group 8.
  • the group dialogue recording unit 54 records the dialogue in each group 8. Here too, the public digital twin 3 assists the group digital twin 5 as necessary.
  • FIG. 7 shows the flow of processing in the first modification.
  • the processing of the functional configuration of the individual information generating section 42, the individual information providing section 43, etc. the explanation that overlaps with the first embodiment will be omitted.
  • the public digital twin 3 is, for example, a digital twin of a famous certified public accountant.
  • the public digital twin 3 provides information having the common content 61 to all of the clients 6 who are the audience (step S101).
  • the personal digital twin 4 performs a consultation reception process and an advice application process as individual support processes for each client 6 (step S102).
  • the consultation reception process for example, Company A starts the consultation by saying, ⁇ Actually, something like this happened at our company...''
  • the personal digital twin 4 responds to the consultation by saying, ⁇ In that case,'' as part of the advice provision process.
  • a dialogue session personalized for each participant begins. For example, a closed mode is adopted, and the content of the individual interaction session is not shared with other participants.
  • the individual question response processing the individual response processing is performed in a manner that other participants are not asked.
  • Client 6, who is a participant, can ask in-depth questions in the individual dialogue session.
  • the participant's satisfaction level improves as a satisfaction level improvement process.
  • FIG. 8 shows the flow of processing in the second modification.
  • the second modified example is an example of online classes and exercises.
  • Public Digital Twin 3 is a digital twin of a famous teacher.
  • the public digital twin 3 provides a lecture that all clients 6 who are students attend (step S101).
  • the group digital twin generation management unit 51 forms a group 8 according to the student's proficiency level based on the content of the individual student's dialogue.
  • the group digital twin 5 performs an exercise with a client 6 who is a student as an exercise process.
  • the clients 6 are divided into a group 8 with high learning proficiency and a group 8 with low learning proficiency.
  • Group 8, which has a high learning proficiency level performs advanced exercises
  • group 8, which has a low learning proficiency level performs basic exercises.
  • the public digital twin 3 assists the group digital twin 5 as needed.
  • FIG. 9 shows a processing flow in a questionnaire, which is a third modified example.
  • a questionnaire is distributed to the client 6 by the public digital twin 3.
  • a common question is asked to the client 6 who is the answerer (step S101).
  • the individual information generation unit 42 generates information in response to responses from individual clients 6.
  • the individual information providing unit 43 prepares detailed question sets that differ for each answer pattern to a common question.
  • each personal digital twin 4 selects a set of detailed questions that match the response pattern of the respondent, and interactively proceeds with the questionnaire based on the selected set of detailed questions.
  • the personal digital twin 4 uses a machine learning model that selects the next question that is optimal based on the respondents' previous answers or that is in line with the intention of the survey implementer.
  • the personal digital twin 4 may respond in accordance with predetermined response rules.
  • FIG. 10 shows a process flow for guiding a virtual store, which is a fourth modification.
  • a virtual store exists within a virtual space.
  • Client 6 is a customer at the store.
  • Mr. A is interested in men's clothes
  • Mr. B is interested in women's bags, etc., and each customer has different interests.
  • the personal digital twin 4 responds individually to the client 6 as an object of interest reflection process, so as not to keep the customer waiting.
  • the parallel knowledge input system 1 is effective for recovery when a disaster occurs.
  • doctors need to treat multiple patients at the same time.
  • the Personal Digital Twin 4 and the rescue robot examine and treat multiple patients at the same time, and a real doctor is assigned to the patient with the highest degree of emergency.
  • the parallel knowledge input system 1 is effectively applied to Change Management.
  • managers In management reforms and M&A, managers sometimes send messages to employees about what will happen to the company.
  • the manager's personal digital twin 4 is deployed simultaneously in parallel, and employees individually ask questions to the manager's personal digital twin 4.
  • Personal Digital Twin 4 can accurately answer employees' questions on the spot, helping to alleviate concerns.
  • the parallel knowledge input system 1 according to this embodiment can estimate the degree of penetration of a message from the interaction history of the personal digital twin 4.
  • the parallel knowledge input system 1 is also effective for police interviews over the phone.
  • police interviews unfold in a rolling manner with a large number of people. People who don't want to answer because they have something embarrassing to do will never answer the bot's repeated questions, which can expose suspicious people.
  • the parallel knowledge input system 1 is applicable to cases where multiple accesses are to be handled simultaneously. Examples include vaccine intake reservations, concert reservations, etc.
  • the needs and type of each client 6 are identified from the history, and a personal digital twin 4 that matches them is assigned.
  • the parallel knowledge input system 1 is effective for training operators at call centers.
  • Call centers have high turnover rates and require efficient training. Additionally, as call centers are moving further and further away from their home countries, such as Okinawa, Dalian, and India, effective digital education is required.
  • the series of processes described above can be executed by hardware or software.
  • a program constituting the software is installed on a computer or the like from a network and a recording medium.
  • Recording media containing such programs are not only configured as removable media distributed separately from the device itself in order to provide the program to the borrower, but also provided to the borrower in a state that is pre-installed in the device body. Consists of recording media, etc.
  • the removable media includes, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, or the like.
  • Optical discs include, for example, CD-ROMs (Compact Disk-Read Only Memory), DVDs (Digital Versatile Disks), Blu-ray (registered trademark) Discs, and the like.
  • the magneto-optical disk is composed of an MD (Mini-Disk) or the like.
  • the recording medium provided to the renter in a state that is pre-installed in the main body of the device includes, for example, a program memory in which a program is recorded, a hard disk, and the like.

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Abstract

Provided is a parallel knowledge input system that can handle individual participants simultaneously/in parallel. A parallel knowledge input system 1 comprises: a public digital twin generation unit that generates a public digital twin 3 that provides common content 61 to a plurality of communicatively connected clients 6; and a personal digital twin generation and management unit that generates individual personal digital twins 4 for the plurality of clients. Each of the personal digital twins is communicatively connected to a corresponding client 6 only and comprises: an individual information generation unit that generates individual output information on the basis of the content of the common content 61 in response to arbitrary individual input information inputted from the client 6; and an individual information provision unit that provides the individual output information generated by the individual information generation unit to the corresponding client 6.

Description

並列型ナレッジインプットシステムParallel knowledge input system
 本開示は、並列型ナレッジインプットシステムに関する。 The present disclosure relates to a parallel knowledge input system.
 従来、セミナーでは、講師がまず講義を行い、その後の質問タイムでオーディエンスが一人ずつ質問し、講師がそれに回答するという光景をよく見かける。そして、講師を情報処理装置が自動的に補助する技術が提案されている。この種の技術が記載されるものとして例えば特許文献1がある。特許文献1では、オーディエンスの質問に対して、検索クリエが生成され、インターネット等を利用した情報検索が行われ、オーディエンスに対して回答がなされる。 Traditionally, at seminars, it is common to see a lecturer give a lecture, followed by a question period in which the audience asks questions one by one, and the lecturer answers them. A technique has been proposed in which an information processing device automatically assists a lecturer. For example, Patent Document 1 describes this type of technology. In Patent Document 1, a search query is generated in response to a question from an audience, an information search is performed using the Internet, etc., and an answer is provided to the audience.
特開2021-012384号公報JP2021-012384A
 オーディエンスとしては早く自分の知りたいことを質問したいが、順番が回ってくるまで待たなければならず、その間あまり興味のない他人の質問を聞かされることとなる。
このように、複数の参加者が一堂に会して同時にコンテンツ(セミナー、会議等)を提供される場合に、コンテンツが提供された後に、参加者毎に独立した個別対応がなされていないという非効率性を解決することが求められている。
As an audience member, you want to ask what you want to know as soon as possible, but you have to wait until it's your turn, and during that time you have to listen to other people's questions that you aren't really interested in.
In this way, when multiple participants come together and are provided with content at the same time (seminars, conferences, etc.), there is a risk that after the content is provided, independent and individualized support is not provided to each participant. Efficiency needs to be solved.
 本開示の課題は、オンラインで行われるセミナー、会議、その他のサービスの出し手と受け手に大きな情報量格差があるようなイベントにおいて、同時並列化が可能な参加者毎に対応するパーソナルデジタルツインを用いてオーディエンスの満足度を高める並列型ナレッジインプットシステムを提供することにある。 The challenge of this disclosure is to use a personal digital twin that corresponds to each participant that can be parallelized at the same time in seminars, conferences, and other events where there is a large disparity in the amount of information between the provider and the receiver of the service. The objective is to provide a parallel knowledge input system that increases audience satisfaction.
 上記目的を達成するため、本開示の一態様である並列型ナレッジインプットシステムは、通信可能に接続された複数のクライアントに対して、それぞれのクライアントからの要求に応じて、同時に予め設定された共通のコンテンツを提供するパブリックデジタルツインを生成するパブリックデジタルツイン生成部と、複数のクライアントに対して、パブリックデジタルツインにより、共通のコンテンツを提供した後、複数のクライアントのそれぞれに対応する個別のパーソナルデジタルツインを生成するパーソナルデジタルツイン生成管理部と、を備える並列型ナレッジインプットシステムであって、それぞれのクライアントに対応して生成されたそれぞれのパーソナルデジタルツインは、対応するそれぞれのクライアントとのみ通信可能に接続され、対応するクライアントからパーソナルデジタルツインに対して入力される個別の任意の入力情報に対して、共通のコンテンツの内容に基づいて、出力情報を生成する個別情報生成部と、個別情報生成部により生成された出力情報を対応するクライアントに提供する個別情報提供部と、を備える。 In order to achieve the above object, a parallel knowledge input system that is an aspect of the present disclosure provides a parallel knowledge input system that simultaneously provides preset common information to multiple communicably connected clients in response to requests from each client. A public digital twin generation unit that generates a public digital twin that provides the content of A parallel knowledge input system comprising a personal digital twin generation management unit that generates twins, and each personal digital twin generated corresponding to each client can communicate only with each corresponding client. An individual information generation unit that generates output information based on common content in response to individual arbitrary input information that is connected and input to the personal digital twin from a corresponding client; and an individual information generation unit and an individual information providing unit that provides output information generated by the above to a corresponding client.
 本開示のある態様に係る並列型ナレッジインプットシステムによれば、オンラインで行われるセミナー、会議、その他のサービスの出し手と受け手に大きな情報量格差があるようなイベントにおいて、同時並列化が可能な参加者毎に対応するパーソナルデジタルツインを用いてオーディエンスの満足度を高めることができる。 According to a parallel knowledge input system according to an aspect of the present disclosure, participation in seminars, conferences, and other events that are held online where there is a large disparity in the amount of information between the provider and the receiver of the service can be performed simultaneously and in parallel. It is possible to increase audience satisfaction by using a personal digital twin that corresponds to each person.
実施形態に係る並列型ナレッジインプットシステムの構成例を示す模式図である。FIG. 1 is a schematic diagram showing a configuration example of a parallel knowledge input system according to an embodiment. 実施形態に係る情報処理装置のハードウェアの構成を示す模式図である。FIG. 1 is a schematic diagram showing a hardware configuration of an information processing device according to an embodiment. 実施形態に係る並列型ナレッジインプットシステムの機能的構成を示すブロック図である。FIG. 1 is a block diagram showing a functional configuration of a parallel knowledge input system according to an embodiment. 実施形態に係るパーソナルデジタルツインの構成を示すブロック図である。FIG. 1 is a block diagram showing the configuration of a personal digital twin according to an embodiment. 実施形態に係るデジタルツインとクライアントとの対話のオープン・クローズ機能を説明する概念図である。FIG. 2 is a conceptual diagram illustrating an open/close function of interaction between a digital twin and a client according to an embodiment. 実施形態に係るセミナーにおける処理のフローを示すブロック図である。It is a block diagram showing the flow of processing in a seminar according to an embodiment. 実施形態に係る公認会計士によるセミナーにおける処理のフローを示すブロック図である。FIG. 2 is a block diagram showing the flow of processing in a seminar by a certified public accountant according to an embodiment. 実施形態に係るオンライン授業と演習における処理のフローを示すブロック図である。FIG. 2 is a block diagram showing the flow of processing in online classes and exercises according to the embodiment. 実施形態に係るアンケート集計処理のフローを示すブロック図である。FIG. 3 is a block diagram showing a flow of questionnaire aggregation processing according to the embodiment. 実施形態に係るバーチャル店舗の案内の処理のフローを示すブロック図である。FIG. 3 is a block diagram showing a flow of virtual store guidance processing according to the embodiment.
 以下、本開示の実施形態に係る並列型ナレッジインプットシステム1について、図面を参照しながら説明する。
<概要>
 図1に示すように、並列型ナレッジインプットシステム1は、情報処理装置2、パブリックデジタルツイン3、ネットワークN及びクライアント端末7を介して情報処理装置2とコンタクトを取るクライアント6、パーソナルデジタルツイン4、グループデジタルツイン5を構成要素とする。実施形態のアプローチは例えば、以下のステップを含む。
1.パブリックデジタルツイン3がネットワークNを経由してクライアント6に情報を提供する、 
2.各クライアント6とパーソナルデジタルツイン4がクライアント端末7により対話する、
3.対話内容を基にグループ8が生成される、
4.グループデジタルツイン5がグループ8と対話する。
5.グループ8に特化した情報が提供される。
Hereinafter, a parallel knowledge input system 1 according to an embodiment of the present disclosure will be described with reference to the drawings.
<Summary>
As shown in FIG. 1, the parallel knowledge input system 1 includes an information processing device 2, a public digital twin 3, a client 6 that contacts the information processing device 2 via a network N and a client terminal 7, a personal digital twin 4, The group digital twin 5 is a component. An embodiment approach includes, for example, the following steps.
1. Public digital twin 3 provides information to client 6 via network N,
2. Each client 6 and the personal digital twin 4 interact through the client terminal 7,
3. Group 8 is generated based on the dialogue content.
4. Group Digital Twin 5 interacts with Group 8.
5. Information specific to Group 8 is provided.
 従来の自動アシスタントは、全体への情報提供のために補助的に検索をする等、各クライアントに対応するものではなく、グループに分けるプロセスも存在しない。このため必要な追加情報を各クライアントが得ることが難しかった。各クライアントへの対応とグループ化とにより各クライアントが必要とする情報の提供が可能となる。 Conventional automatic assistants do not support each client, such as performing auxiliary searches to provide information to the entire client, and there is no process for dividing clients into groups. This made it difficult for each client to obtain the necessary additional information. By responding to each client and grouping them, it becomes possible to provide the information that each client needs.
<ハードウェア構成>
 図2に示すように、情報処理装置2は、制御部10と入出力部16と通信手段17と記憶部18とを備える。制御部10は、プロセッサ11と、ROM(Read Only Memory)12と、RAM(Random Access Memory)13と、バス14と、入出力インターフェース15とを有する。情報処理装置2は、各種のプログラムをインストールすることで、各種の機能を実行することが可能な汎用のパーソナルコンピュータであってもよいし、専用のハードウェアに組み込まれているコンピュータであってもよい。
<Hardware configuration>
As shown in FIG. 2, the information processing device 2 includes a control section 10, an input/output section 16, a communication means 17, and a storage section 18. The control unit 10 includes a processor 11 , a ROM (Read Only Memory) 12 , a RAM (Random Access Memory) 13 , a bus 14 , and an input/output interface 15 . The information processing device 2 may be a general-purpose personal computer that can execute various functions by installing various programs, or a computer built into dedicated hardware. good.
 プロセッサ11は、各種演算及び処理を行う。プロセッサ11は、例えば、CPU(central processing unit)、MPU(micro processing unit)、SoC(system on a chip)、DSP(digital signal processor)、GPU(graphics processing unit)、ASIC(application specific integrated circuit)、PLD(programmable logic device)又はFPGA(field-programmable gate array)等である。或いは、プロセッサ11は、これらのうちの複数を組み合わせたものである。また、プロセッサ11は、これらにハードウェアアクセラレーター等を組み合わせたものあってもよい。 The processor 11 performs various calculations and processes. The processor 11 is, for example, a CPU (central processing unit), an MPU (micro processing unit), an SoC (system on a chip), a DSP (digital signal processor), GPU (graphics processing unit), ASIC (application specific integrated circuit), These include a PLD (programmable logic device) or an FPGA (field-programmable gate array). Alternatively, processor 11 is a combination of a plurality of these. Further, the processor 11 may be a combination of these and a hardware accelerator or the like.
 プロセッサ11、ROM12及びRAM13は、バス14を介して相互に接続されている。プロセッサ11は、ROM12に記録されているプログラム又はRAM13にロードされたプログラムに従って各種の処理を実行する。プログラムの一部又は全部は、プロセッサ11の回路内に組み込まれていてもよい。 The processor 11, ROM 12, and RAM 13 are interconnected via a bus 14. The processor 11 executes various processes according to programs recorded in the ROM 12 or programs loaded into the RAM 13. Part or all of the program may be incorporated into the circuit of the processor 11.
 バス14は入出力インターフェース15にも接続される。入出力インターフェース15には、入出力部16と、通信手段17と、が接続されている。 The bus 14 is also connected to an input/output interface 15. An input/output section 16 and a communication means 17 are connected to the input/output interface 15 .
 入出力部16は、有線又は無線により電気的に入出力インターフェース15に接続される。入出力部16は例えばキーボード及びマウス等の入力部と画像を表示するディスプレイ及び音声を拡声するスピーカ等の出力部とによって構成される。なお、入出力部16はタッチパネルのように表示機能と入力機能が一体的な構成であってもよい。 The input/output unit 16 is electrically connected to the input/output interface 15 by wire or wirelessly. The input/output unit 16 includes an input unit such as a keyboard and a mouse, and an output unit such as a display that displays images and a speaker that amplifies audio. Note that the input/output unit 16 may have a configuration in which the display function and the input function are integrated, such as a touch panel.
 通信手段17は、プロセッサ11が、例えば図示されないインターネット等を介して他の装置との間で通信を行う装置である。 The communication means 17 is a device through which the processor 11 communicates with other devices via, for example, the Internet (not shown).
 ここで示したハードウェア構成は、あくまで一例であり、特にこの構成に限定されるわけではない。シングルプロセッサ、マルチプロセッサ及びマルチコアプロセッサ等の各種処理装置単体によって構成されるものの他、これら各種処理装置と、ASIC(Application Specific Integrated Circuit)及びFPGA(Field‐Programmable Gate Array)等の処理回路とが組み合わせられたものをプロセッサとして機能的構成を実現するものとして採用してもよい。 The hardware configuration shown here is just an example and is not particularly limited to this configuration. In addition to those consisting of various processing devices such as single processors, multiprocessors, and multi-core processors, processing of these various processing devices, ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), etc. combination with circuit The processor may be used as a processor to realize a functional configuration.
<機能的構成>
 図3に示すように、情報処理装置2は、機能的構成として、パブリックデジタルツイン生成部31、パブリックデジタルツイン3、パーソナルデジタルツイン生成管理部41、パーソナルデジタルツイン4、グループ生成部50、グループデジタルツイン生成管理部51、グループデジタルツイン5を有する。ハードウェアである入出力部16を通して情報が入出力され、通信手段17を通して外部と通信が行われ、記憶部18に電子データが記憶される。
<Functional configuration>
As shown in FIG. 3, the information processing device 2 has a functional configuration including a public digital twin generation unit 31, a public digital twin 3, a personal digital twin generation management unit 41, a personal digital twin 4, a group generation unit 50, a group digital It has a twin generation management section 51 and a group digital twin 5. Information is input and output through the input/output unit 16 which is hardware, communication is performed with the outside through the communication means 17, and electronic data is stored in the storage unit 18.
 パブリックデジタルツイン生成部31はパブリックデジタルツイン3を生成する。パブリックデジタルツイン3は、通信可能に接続された複数のクライアント6に対して、それぞれのクライアント6からの要求に応じて、同時に予め設定された共通のコンテンツ61を提供する。パーソナルデジタルツイン生成管理部41はパーソナルデジタルツイン4を生成管理する。パーソナルデジタルツイン生成管理部41の機能については、図4を用いて詳細を後述する。パーソナルデジタルツイン4は、複数のクライアント6に対して、パブリックデジタルツイン3により共通のコンテンツ61が提供された後、複数のクライアント6のそれぞれに対応する。 The public digital twin generation unit 31 generates the public digital twin 3. The public digital twin 3 simultaneously provides preset common content 61 to a plurality of communicably connected clients 6 in response to requests from the respective clients 6. The personal digital twin generation management unit 41 generates and manages the personal digital twin 4. The functions of the personal digital twin generation management section 41 will be described in detail later using FIG. 4. After the public digital twin 3 provides the common content 61 to the plurality of clients 6, the personal digital twin 4 corresponds to each of the plurality of clients 6.
 パーソナルデジタルツイン4は、個別情報生成部42と個別情報提供部43と個別対話記録部44とを有する。個別情報生成部42は、対応するそれぞれのクライアント6とのみ通信可能に接続され、対応するクライアント6からパーソナルデジタルツイン4に対して入力される個別の任意の入力情報に対して、共通のコンテンツ61の内容に基づいて、個別の出力情報を生成する。個別情報提供部43は、個別情報生成部42により生成された前記個別の出力情報を前記対応するクライアント6にのみ提供する。個別対話記録部44は、対応するクライアント6との個別対話を記憶部18に記録する。 The personal digital twin 4 includes an individual information generating section 42, an individual information providing section 43, and an individual dialogue recording section 44. The individual information generation unit 42 is communicably connected only to each corresponding client 6, and generates common content 61 for individual arbitrary input information input from the corresponding client 6 to the personal digital twin 4. Generate individual output information based on the content of the The individual information providing unit 43 provides the individual output information generated by the individual information generating unit 42 only to the corresponding client 6. The individual dialogue recording unit 44 records individual dialogues with the corresponding client 6 in the storage unit 18 .
 グループ生成部50は、複数のクライアント6に対してパーソナルデジタルツイン4により個別の対話がなされた後、記憶部18に記憶されたクライアント6ごとの個別対話に基づいて、1つ以上のグループ8を生成し、クライアント6の各々を1つ以上のグループ8の何れか1つのグループ8に割り当てる。グループデジタルツイン生成管理部51は、1つ以上のグループ8のそれぞれに対応する個別のグループデジタルツイン5を生成管理する。グループデジタルツイン生成管理部51については、図4を参照して詳細を後述する。 After the personal digital twin 4 has had individual conversations with a plurality of clients 6, the group generation unit 50 creates one or more groups 8 based on the individual conversations for each client 6 stored in the storage unit 18. and assigns each client 6 to any one group 8 out of one or more groups 8. The group digital twin generation management unit 51 generates and manages individual group digital twins 5 corresponding to each of one or more groups 8. The details of the group digital twin generation management unit 51 will be described later with reference to FIG. 4.
 グループデジタルツイン5は、グループ情報生成部52とグループ情報提供部53とグループ対話記録部54とを有する。グループ情報生成部52は、グループ8に属するクライアント6からグループデジタルツイン5に対して入力される個別の任意の入力情報に対して、グループ8別の出力情報を生成する。グループ情報提供部53は、グループ情報生成部52により生成されたグループ8別の出力情報を対応するグループ8にのみ提供する。グループ対話記録部54は、対応するグループ8との対話を記憶部18に記録する。 The group digital twin 5 includes a group information generation section 52, a group information provision section 53, and a group dialogue recording section 54. The group information generation unit 52 generates output information for each group 8 in response to individual arbitrary input information input from the client 6 belonging to the group 8 to the group digital twin 5 . The group information providing unit 53 provides output information for each group 8 generated by the group information generating unit 52 only to the corresponding group 8. The group dialogue recording section 54 records the dialogue with the corresponding group 8 in the storage section 18 .
<パーソナルデジタルツインの機能>
 図4は、パーソナルデジタルツイン4の機能を示す。図1から図3を適宜参照して説明する。パーソナルデジタルツイン4は、個別対応処理として、クライアント6と個別に対話し、質疑応答を行う。パーソナルデジタルツイン生成管理部41は、各クライアント6からの要求に基づいて、パーソナルデジタルツイン4のしゃべり方や見た目等を独自にカスタマイズする。
<Functions of personal digital twin>
FIG. 4 shows the functions of the personal digital twin 4. This will be explained with reference to FIGS. 1 to 3 as appropriate. The personal digital twin 4 individually interacts with the client 6 and performs a question-and-answer session as an individual response process. The personal digital twin generation management unit 41 uniquely customizes the speaking style, appearance, etc. of the personal digital twin 4 based on requests from each client 6.
 パーソナルデジタルツイン生成管理部41は、個別対話記録部44に記録される対話履歴に対する機械学習機能を有し、質問回答紹介処理、進捗調整処理、学習処理、閾値処理、対話履歴解析処理をそれぞれ行う。 The personal digital twin generation management unit 41 has a machine learning function for the dialogue history recorded in the individual dialogue recording unit 44, and performs question and answer introduction processing, progress adjustment processing, learning processing, threshold processing, and dialogue history analysis processing, respectively. .
 パーソナルデジタルツイン生成管理部41は、質問回答紹介処理として、よくされる質問を特定し、まだその質問をしていないクライアント6に対応しているパーソナルデジタルツイン4に質問と回答例とを紹介する。 As a question-and-answer introduction process, the personal digital twin generation management unit 41 identifies frequently asked questions and introduces the questions and example answers to the personal digital twin 4 corresponding to the client 6 who has not asked the question yet. .
 パーソナルデジタルツイン生成管理部41は、進捗調整処理として、パーソナルデジタルツイン4の間の情報交換、進捗調整を行う。より具体的には、パーソナルデジタルツイン生成管理部41は、パーソナルデジタルツイン4の間で対話や質疑応答の進捗を共有し、進捗が揃うようにパーソナルデジタルツイン4及びクライアント6に促す。 The personal digital twin generation management unit 41 performs information exchange and progress adjustment between the personal digital twins 4 as progress adjustment processing. More specifically, the personal digital twin generation management unit 41 shares the progress of dialogue and question-and-answer sessions between the personal digital twins 4, and urges the personal digital twins 4 and the client 6 to keep their progress consistent.
 パーソナルデジタルツイン生成管理部41は、パブリックデジタルツイン3のクライアント6に対する回答を学習データとして取得する。より具体的には、パーソナルデジタルツイン生成管理部41は、学習処理として、想定外の質問について、パブリックデジタルツイン3或いは講師の回答を学習データとして取得する。 The personal digital twin generation management unit 41 acquires the response of the public digital twin 3 to the client 6 as learning data. More specifically, as a learning process, the personal digital twin generation management unit 41 acquires, as learning data, answers from the public digital twin 3 or the instructor regarding unexpected questions.
 パーソナルデジタルツイン生成管理部41は、閾値処理として、各パーソナルデジタルツインの対話を監視し、止まっている或いは回答信頼度が閾値を下回る等の状況があれば、パブリックデジタルツイン3或いは講師をパーソナルデジタルツイン4の代わりに登場させる。 The personal digital twin generation management unit 41 monitors the interaction of each personal digital twin as threshold processing, and if there is a situation such as stopping or the response reliability is below the threshold, the personal digital twin generation management unit 41 sends the public digital twin 3 or the instructor to the personal digital twin. It will appear in place of Twin 4.
 パーソナルデジタルツイン生成管理部41は、対話履歴解析処理として、パーソナルデジタルツイン4とクライアント6との対話履歴を解析し、各クライアント6の習熟度や性格を推測する。解析の手法としては、例えば、ペルソナ分析手法が利用できる。 As a dialogue history analysis process, the personal digital twin generation management unit 41 analyzes the dialogue history between the personal digital twin 4 and the client 6, and estimates the proficiency level and personality of each client 6. As an analysis method, for example, a persona analysis method can be used.
 グループデジタルツイン生成管理部51は、パーソナルデジタルツイン生成管理部41と同様に、質問回答照会処理、進捗調整処理、学習処理、閾値処理、対話履歴解析処理をグループ8或いはグループデジタルツイン5に対して行う。 Like the personal digital twin generation management unit 41, the group digital twin generation management unit 51 performs question and answer inquiry processing, progress adjustment processing, learning processing, threshold processing, and dialogue history analysis processing for group 8 or group digital twin 5. conduct.
 グループデジタルツイン生成管理部51は、例えば、クライアント6の内、Aさんの習熟度80%、Bさんの習熟度50%のような場合に、習熟度が同じようなクライアント6を集めてグループ化することで習熟度に応じたフォローアップが可能である。 For example, in a case where Mr. A's proficiency level is 80% and Mr. B's proficiency level is 50% among the clients 6, the group digital twin generation management unit 51 collects and groups clients 6 with similar proficiency levels. By doing so, it is possible to conduct follow-up according to the level of proficiency.
 グループデジタルツイン生成管理部51は、例えば、クライアント6の内、Aさんはエンジニア気質、Bさんはアーティスト気質である場合に、エンジニアだけを集めてもブレークスルーは起こらないので、各気質から満遍なく集めてグループ化することでイノベーションを促進する。 For example, if among the clients 6, Mr. A has an engineer's temperament and Mr. B has an artist's temperament, the group digital twin generation management unit 51 collects evenly from each temperament, since a breakthrough will not occur even if only engineers are gathered. Promote innovation by grouping them together.
<オープン・クローズ機能>
 図5は、パーソナルデジタルツイン4のオープン・クローズ機能を説明する概念図である。パーソナルデジタルツイン生成管理部41は、クライアント6とパーソナルデジタルツイン4との対話を他のクライアント6には分からないクローズモード(ステップS201)にするか、他のクライアント6にも分かるオープンモード(ステップS202)にするか、クライアント6の選択に基づいてパーソナルデジタルツイン4に指令する。
<Open/close function>
FIG. 5 is a conceptual diagram illustrating the open/close function of the personal digital twin 4. The personal digital twin generation management unit 41 sets the interaction between the client 6 and the personal digital twin 4 to a closed mode (step S201) that is not visible to other clients 6, or to an open mode that is visible to other clients 6 (step S202). ) or command the personal digital twin 4 based on the client 6's selection.
 クローズモードでは、他の参加者に自分の対話が漏れない代わりに、他の参加者の対話を知ることはできない。オープンモードでは、他の参加者に自分の対話が公開される代わりに、オープンモードの他の参加者の対話を知ることができる。 In closed mode, your dialogue will not be leaked to other participants, but you will not be able to see the dialogue of other participants. In open mode, you can see the conversations of other participants in open mode instead of exposing your conversations to other participants.
 オープンモードとクローズモードとは、クライアント6の要求により切り替えることができる。切り替え用の図示されないボタンがクライアント6のクライアント端末7に表示される。 Open mode and closed mode can be switched according to a request from the client 6. A button (not shown) for switching is displayed on the client terminal 7 of the client 6.
 上記のオープンモード及びクローズモードは、グループ8においても適用することができる。クライアント6からの入力情報及びクライアント6への出力情報を、対応するクライアント6のみと共有するか、或いは、クライアント6の属するグループ内で共有するか、更には、他のグループ8と共有するか、クライアント6の要求に基づいてグループデジタルツイン生成管理部51が選択し、グループデジタルツイン5に指令する。 The above open mode and closed mode can also be applied to group 8. Whether the input information from the client 6 and the output information to the client 6 are shared only with the corresponding client 6, within the group to which the client 6 belongs, or even with other groups 8; Based on a request from the client 6, the group digital twin generation management section 51 selects and instructs the group digital twin 5.
 図6は本実施形態に係る並列型ナレッジインプットシステム1による処理のフローを説明するブロック図である。実施形態に係るセミナーにおける例を図6及び、図1から図5を参照して説明する。 FIG. 6 is a block diagram illustrating the flow of processing by the parallel knowledge input system 1 according to this embodiment. An example of a seminar according to the embodiment will be described with reference to FIG. 6 and FIGS. 1 to 5.
 パブリックデジタルツイン3は、オーディエンスである複数のクライアント6に対して、情報提供処理として、セミナーにて共通のコンテンツ61である情報を提供する(ステップS101)。同時聴講処理として、クライアント6が一堂に会してパブリックデジタルツイン3の情報を聞くという処理がなされ、クライアント6は臨場感を得られる。 The public digital twin 3 provides information, which is common content 61 at the seminar, to a plurality of clients 6, which are audiences, as an information provision process (step S101). As the simultaneous listening process, the clients 6 gather together to listen to information from the public digital twin 3, so that the clients 6 can experience a sense of realism.
 提供された情報に関して各クライアント6が質問或いはコメントを有する。パーソナルデジタルツイン4は、個別対応処理として、各クライアント6の質問或いはコメントに対応する(ステップS102)。パーソナルデジタルツイン4の有する個別情報生成部42は、対応するそれぞれのクライアント6とのみ通信可能に接続される。個別情報生成部42は、対応するクライアント6からパーソナルデジタルツイン4に対して入力される個別の任意の入力情報に対して、共通のコンテンツ61の内容に基づいて、個別の出力情報を生成する。個別情報提供部43は、個別情報生成部42により生成された前記個別の出力情報を前記対応するクライアント6に提供する。即時応答処理として、パーソナルデジタルツイン4はクライアント6を待たせることなく、直ぐに質問を受け付ける。内向的なクライアント6も他人の目を気にせず質問することができる。ここでは、適宜パブリックデジタルツイン3が補助する。個別対話記録部44は、個別の対話を記録する。個別の出力情報はグループ生成部50に提供される。 Each client 6 has questions or comments regarding the information provided. The personal digital twin 4 responds to questions or comments from each client 6 as individual response processing (step S102). The individual information generating unit 42 included in the personal digital twin 4 is connected so as to be able to communicate only with each corresponding client 6. The individual information generation unit 42 generates individual output information based on the contents of the common content 61 for individual arbitrary input information inputted from the corresponding client 6 to the personal digital twin 4. The individual information providing unit 43 provides the individual output information generated by the individual information generating unit 42 to the corresponding client 6. As an immediate response process, the personal digital twin 4 immediately accepts the question without making the client 6 wait. Client 6, who is an introvert, can also ask questions without worrying about what others think. Here, the public digital twin 3 assists as appropriate. The individual dialogue recording unit 44 records individual dialogues. The individual output information is provided to the group generation section 50.
 グループ生成部50は、グループ形成処理として、個別対話の内容から習熟度、性格等を判断してグループ8を形成する。そして、グループデジタルツイン生成管理部51はグループデジタルツイン5を生成する。グループデジタルツイン対話処理として、グループデジタルツイン5は、グループ8で対話を行う(ステップS103)。グループデジタルツイン5は、深化処理として、グループ8での議題を最適化された形でより深めることができる。グループデジタルツイン5の有するグループ情報生成部52は各グループ8における固有の情報を生成する。グループ対話記録部54は各グループ8における対話を記録する。ここでも必要に応じて、パブリックデジタルツイン3がグループデジタルツイン5を補助する。 As a group formation process, the group generation unit 50 forms a group 8 by determining the level of proficiency, personality, etc. from the content of the individual dialogue. Then, the group digital twin generation management unit 51 generates the group digital twin 5. As a group digital twin interaction process, the group digital twin 5 talks with the group 8 (step S103). As deepening processing, the group digital twin 5 can deepen the agenda of the group 8 in an optimized manner. The group information generation unit 52 included in the group digital twin 5 generates unique information for each group 8. The group dialogue recording unit 54 records the dialogue in each group 8. Here too, the public digital twin 3 assists the group digital twin 5 as necessary.
 一連のセミナー体験を提供することで、顧客満足度向上処理として、顧客満足度が向上させられる。パブリックデジタルツイン3は、伝えたいことをしっかり伝えることができる。 By providing a series of seminar experiences, customer satisfaction can be improved as a customer satisfaction improvement process. Public Digital Twin 3 can clearly convey what you want to convey.
(変形例1)
 図7は第1の変形例における処理のフローを示す。個別情報生成部42、個別情報提供部43等の機能的構成の処理について、実施形態1と重複する説明は省略される。
(Modification 1)
FIG. 7 shows the flow of processing in the first modification. Regarding the processing of the functional configuration of the individual information generating section 42, the individual information providing section 43, etc., the explanation that overlaps with the first embodiment will be omitted.
 パブリックデジタルツイン3は例えば著名公認会計士のデジタルツインである。パブリックデジタルツイン3は、情報提供処理として、オーディエンスであるクライアント6の全員に対して共通のコンテンツ61を有する情報を提供する(ステップS101)。パーソナルデジタルツイン4は、各クライアント6に対して、個別対応処理として、相談受付処理とアドバイス適用処理とを行う(ステップS102)。相談受付処理では、例えば、A社は「実は我が社でこんなことがありまして・・・」と相談を切り出し、これに対してパーソナルデジタルツイン4は、アドバイス提供処理として、例えば、「その場合は以下のように対応されるのが・・・」のように個別に回答する。例えば、B社は、「実はウチのある部署に変な動きがあって、・・・」と相談を切り出し、これに対してパーソナルデジタルツイン4は、「それではXXを確認してみては如何でしょうか?」と回答する。 The public digital twin 3 is, for example, a digital twin of a famous certified public accountant. As an information provision process, the public digital twin 3 provides information having the common content 61 to all of the clients 6 who are the audience (step S101). The personal digital twin 4 performs a consultation reception process and an advice application process as individual support processes for each client 6 (step S102). In the consultation reception process, for example, Company A starts the consultation by saying, ``Actually, something like this happened at our company...'' In response, the personal digital twin 4 responds to the consultation by saying, ``In that case,'' as part of the advice provision process. The answer is as follows: For example, Company B asks for advice, saying, ``Actually, there's some strange behavior in one of our departments...'' In response, Personal Digital Twin 4 responds, ``Well, why don't you check XX?'' Is that so?” he answered.
 個別対話処理として、参加したクライアント6全員で講義を聴いた後、参加者それぞれにパーソナライズされた対話セッションが始まる。例えば、クローズモードが採用され、個別対話セッションの内容は他の参加者に共有されない。個別質問対応処理として、他の参加者には聞かれない形で個別対応処理がなされる。参加者であるクライアント6は、個別対話セッションにおいて踏み込んだ質問をすることができる。 As an individual dialogue process, after all the participating clients 6 listen to the lecture, a dialogue session personalized for each participant begins. For example, a closed mode is adopted, and the content of the individual interaction session is not shared with other participants. As the individual question response processing, the individual response processing is performed in a manner that other participants are not asked. Client 6, who is a participant, can ask in-depth questions in the individual dialogue session.
 以上の結果、満足度向上処理として、参加者の満足度が向上する。 As a result of the above, the participant's satisfaction level improves as a satisfaction level improvement process.
(変形例2)
 図8は第2の変形例における処理のフローを示す。第2の変形例はオンライン授業と演習の例である。パブリックデジタルツイン3は著名教師のデジタルツインである。パブリックデジタルツイン3は、生徒であるクライアント6全員が聴講する講義を提供する(ステップS101)。
(Modification 2)
FIG. 8 shows the flow of processing in the second modification. The second modified example is an example of online classes and exercises. Public Digital Twin 3 is a digital twin of a famous teacher. The public digital twin 3 provides a lecture that all clients 6 who are students attend (step S101).
 生徒であるクライアント6と、アシスタント教師であるパーソナルデジタルツイン4とは個別に対話する。グループデジタルツイン生成管理部51は、グループ形成処理として、生徒個別の対話の内容から習熟度に合わせてグループ8を形成する。更に、グループデジタルツイン5は、演習処理として、生徒であるクライアント6と演習を行う。例えば、クライアント6は、学習習熟度の高いグループ8と学習習熟度の低いグループ8とに分けられる。学習習熟度の高いグループ8では高度な演習が行われ、学習習熟度の低いグループ8では基本的な演習が行われる。必要に応じて、パブリックデジタルツイン3はグループデジタルツイン5を補助する。 The client 6, who is a student, and the personal digital twin 4, who is an assistant teacher, interact individually. As a group formation process, the group digital twin generation management unit 51 forms a group 8 according to the student's proficiency level based on the content of the individual student's dialogue. Furthermore, the group digital twin 5 performs an exercise with a client 6 who is a student as an exercise process. For example, the clients 6 are divided into a group 8 with high learning proficiency and a group 8 with low learning proficiency. Group 8, which has a high learning proficiency level, performs advanced exercises, and group 8, which has a low learning proficiency level, performs basic exercises. The public digital twin 3 assists the group digital twin 5 as needed.
(変形例3)
 図9は第3の変形例であるアンケートにおける処理のフローを示す。パブリックデジタルツイン3によりクライアント6に対してアンケートが配布される。回答者であるクライアント6に対して共通の質問がなされる(ステップS101)。個別情報生成部42は、個別のクライアント6からの回答に対応して情報を生成する。
(Modification 3)
FIG. 9 shows a processing flow in a questionnaire, which is a third modified example. A questionnaire is distributed to the client 6 by the public digital twin 3. A common question is asked to the client 6 who is the answerer (step S101). The individual information generation unit 42 generates information in response to responses from individual clients 6.
 個別情報提供部43は、回答準備処理として、共通の質問への回答のパターン毎に異なる詳細質問集を用意する。各パーソナルデジタルツイン4は、アンケート集計処理として、回答者の回答パターンに合った詳細質問集を選択し、選択された詳細質問集に基づいてインタラクティブにアンケートを進める。 As an answer preparation process, the individual information providing unit 43 prepares detailed question sets that differ for each answer pattern to a common question. As a questionnaire aggregation process, each personal digital twin 4 selects a set of detailed questions that match the response pattern of the respondent, and interactively proceeds with the questionnaire based on the selected set of detailed questions.
 パーソナルデジタルツイン4は、機械学習処理として、回答者のそれまでの回答に基づき最適な、或いは、アンケート実施者の意図に沿った次の質問を選ぶ機械学習モデルを用いる。パーソナルデジタルツイン4は、予め定められた回答ルールに則って回答してもよい。 As a machine learning process, the personal digital twin 4 uses a machine learning model that selects the next question that is optimal based on the respondents' previous answers or that is in line with the intention of the survey implementer. The personal digital twin 4 may respond in accordance with predetermined response rules.
 従来のアンケートでは人は「あるべき」回答をしがちで、その人の本当の答えを引き出せない。本実施形態のインタラクティブな質問と回答とによれば、より回答者の本質に近い回答が引き出せる。 With conventional questionnaires, people tend to give answers that are ``supposed'' and cannot elicit the person's true answers. According to the interactive questions and answers of this embodiment, answers closer to the essence of the answerer can be elicited.
(変形例4)
 図10は第4の変形例であるバーチャル店舗の案内における処理のフローを示す。バーチャル店舗は仮想空間内に存在する。クライアント6は店舗の客である。店舗の店長或いはそのアバターであるパブリックデジタルツイン3は、バーチャル店舗案内処理として、バーチャル店舗を案内する(ステップS101)。クライアント6の内、A氏は紳士服、B氏は婦人カバン等客により興味のあるものが異なる。パブリックデジタルツイン3による商品説明の後、パーソナルデジタルツイン4は、興味対象反映処理として、クライアント6に対して個別に対応し、客を待たせない。
(Modification 4)
FIG. 10 shows a process flow for guiding a virtual store, which is a fourth modification. A virtual store exists within a virtual space. Client 6 is a customer at the store. The public digital twin 3, which is the store manager or his avatar, guides the virtual store as a virtual store guidance process (step S101). Among the clients 6, Mr. A is interested in men's clothes, Mr. B is interested in women's bags, etc., and each customer has different interests. After the product explanation by the public digital twin 3, the personal digital twin 4 responds individually to the client 6 as an object of interest reflection process, so as not to keep the customer waiting.
(その他の変形例)
 本実施形態に係る並列型ナレッジインプットシステム1は、災害発生時のリカバリに有効である。災害時には、医師は、複数の患者を同時に捌く必要がある。パーソナルデジタルツイン4と救助ロボットが複数の患者を同時に問診、治療し、緊急度の高い患者から実際の医者が割り当てられる。
(Other variations)
The parallel knowledge input system 1 according to this embodiment is effective for recovery when a disaster occurs. In the event of a disaster, doctors need to treat multiple patients at the same time. The Personal Digital Twin 4 and the rescue robot examine and treat multiple patients at the same time, and a real doctor is assigned to the patient with the highest degree of emergency.
 本実施形態に係る並列型ナレッジインプットシステム1は、Change Managementへの適用が有効である。経営改革やM&Aにおいて経営者が会社にこれから起こること等従業員にメッセージを発することがある。経営者のパーソナルデジタルツイン4を同時並列に展開し、従業員は個別に経営者のパーソナルデジタルツイン4に質問を行う。パーソナルデジタルツイン4は従業員の質問にその場で的確に回答できるので、不安の解消に役に立つ。本実施形態に係る並列型ナレッジインプットシステム1は、パーソナルデジタルツイン4の対話履歴からメッセージの浸透度を推し量ることができる。 The parallel knowledge input system 1 according to this embodiment is effectively applied to Change Management. In management reforms and M&A, managers sometimes send messages to employees about what will happen to the company. The manager's personal digital twin 4 is deployed simultaneously in parallel, and employees individually ask questions to the manager's personal digital twin 4. Personal Digital Twin 4 can accurately answer employees' questions on the spot, helping to alleviate concerns. The parallel knowledge input system 1 according to this embodiment can estimate the degree of penetration of a message from the interaction history of the personal digital twin 4.
 本実施形態に係る並列型ナレッジインプットシステム1は、警察の電話による事情聴取等にも有効である。警察の事情聴取は、多数の相手にローラー的に展開される。やましいことがあって答えたくない人はボットの繰り返し質問に対しても絶対答えないので、怪しい人をあぶりだせる。 The parallel knowledge input system 1 according to this embodiment is also effective for police interviews over the phone. Police interviews unfold in a rolling manner with a large number of people. People who don't want to answer because they have something embarrassing to do will never answer the bot's repeated questions, which can expose suspicious people.
 本実施形態に係る並列型ナレッジインプットシステム1は、同時の多数アクセスを捌く場合に適用可能である。例えば、ワクチンの摂取予約、コンサート予約等が例として挙げられる。履歴から各クライアント6(オーディエンス)のニーズやタイプが特定され、それに合ったパーソナルデジタルツイン4がアサインされる。 The parallel knowledge input system 1 according to this embodiment is applicable to cases where multiple accesses are to be handled simultaneously. Examples include vaccine intake reservations, concert reservations, etc. The needs and type of each client 6 (audience) are identified from the history, and a personal digital twin 4 that matches them is assigned.
 本実施形態に係る並列型ナレッジインプットシステム1は、コールセンターでのオペレータの教育に有効である。コールセンターは回転率が高く、効率的な教育が求められる。また、コールセンターも沖縄、大連、インド等どんどん母国から離れていくので、デジタルによる効果的な教育が求められる The parallel knowledge input system 1 according to this embodiment is effective for training operators at call centers. Call centers have high turnover rates and require efficient training. Additionally, as call centers are moving further and further away from their home countries, such as Okinawa, Dalian, and India, effective digital education is required.
 上記した一連の処理は、ハードウェアにより実行させることもできるし、ソフトウェアにより実行させることもできる。一連の処理をソフトウェアにより実行させる場合には、そのソフトウェアを構成するプログラムが、コンピュータ等にネットワーク及び記録媒体からインストールされる。このようなプログラムを含む記録媒体は、借り手にプログラムを提供するために装置本体とは別に配布されるリムーバブルメディアにより構成されるだけでなく、装置本体に予め組み込まれた状態で借り手に提供される記録媒体等で構成される。リムーバブルメディアは、例えば、磁気ディスク(フロッピディスクを含む)、光ディスク、又は光磁気ディスク等により構成される。光ディスクは、例えば、CD-ROM(Compact Disk-Read Only Memory),DVD(Digital Versatile Disk),Blu-ray(登録商標) Disc(ブルーレイディスク)等により構成される。光磁気ディスクは、MD(Mini-Disk)等により構成される。また、装置本体に予め組み込まれた状態で借り手に提供される記録媒体は、例えば、プログラムが記録されているプログラムメモリ及びハードディスク等で構成される。 The series of processes described above can be executed by hardware or software. When a series of processes is executed by software, a program constituting the software is installed on a computer or the like from a network and a recording medium. Recording media containing such programs are not only configured as removable media distributed separately from the device itself in order to provide the program to the borrower, but also provided to the borrower in a state that is pre-installed in the device body. Consists of recording media, etc. The removable media includes, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, or the like. Optical discs include, for example, CD-ROMs (Compact Disk-Read Only Memory), DVDs (Digital Versatile Disks), Blu-ray (registered trademark) Discs, and the like. The magneto-optical disk is composed of an MD (Mini-Disk) or the like. Further, the recording medium provided to the renter in a state that is pre-installed in the main body of the device includes, for example, a program memory in which a program is recorded, a hard disk, and the like.
1  並列型ナレッジインプットシステム
2  情報処理装置
3  パブリックデジタルツイン
4  パーソナルデジタルツイン
5  グループデジタルツイン
6  クライアント
7  クライアント端末
8  グループ
10 制御部
11 プロセッサ
12 ROM
13 RAM
14 バス
15 入出力インターフェース
16 入出力部
17 通信手段
18 記憶部
31 パブリックデジタルツイン生成管理部
41 パーソナルデジタルツイン生成管理部
42 個別情報生成部
43 個別情報提供部
44 個別対話記録部
45 個別の出力情報
50 グループ生成部
51 グループデジタルツイン生成管理部
52 グループ情報生成部
53 グループ情報提供部
54 グループ対話記録部
55 グループ別の出力情報
61 コンテンツ
1 Parallel knowledge input system 2 Information processing device 3 Public digital twin 4 Personal digital twin 5 Group digital twin 6 Client 7 Client terminal 8 Group 10 Control unit 11 Processor 12 ROM
13 RAM
14 Bus 15 Input/output interface 16 Input/output unit 17 Communication means 18 Storage unit 31 Public digital twin generation management unit 41 Personal digital twin generation management unit 42 Individual information generation unit 43 Individual information provision unit 44 Individual dialogue recording unit 45 Individual output information 50 Group generation section 51 Group digital twin generation management section 52 Group information generation section 53 Group information provision section 54 Group dialogue recording section 55 Output information by group 61 Content

Claims (8)

  1.  通信可能に接続された複数のクライアントに対して、それぞれの前記クライアントからの要求に応じて、同時に予め設定された共通のコンテンツを提供するパブリックデジタルツインを生成するパブリックデジタルツイン生成部と
     前記複数の前記クライアントに対して、前記パブリックデジタルツインにより、前記共通のコンテンツを提供した後、複数の前記クライアントのそれぞれに対応する個別のパーソナルデジタルツインを生成するパーソナルデジタルツイン生成管理部と、を備える並列型ナレッジインプットシステムであって、
     それぞれの前記クライアントに対応して生成されたそれぞれの前記パーソナルデジタルツインは、
     対応するそれぞれの前記クライアントとのみ通信可能に接続され、対応する前記クライアントから前記パーソナルデジタルツインに対して入力される個別の任意の入力情報に対して、前記共通のコンテンツの内容に基づいて、出力情報を生成する個別情報生成部と、
     前記個別情報生成部により生成された前記出力情報を対応する前記クライアントに提供する個別情報提供部と、を備える、
    並列型ナレッジインプットシステム。
    a public digital twin generation unit that generates a public digital twin that simultaneously provides preset common content to a plurality of communicably connected clients in response to a request from each of the clients; a parallel type personal digital twin generation management unit that generates individual personal digital twins corresponding to each of the plurality of clients after providing the common content to the client using the public digital twin; A knowledge input system,
    Each of the personal digital twins generated corresponding to each of the clients includes:
    It is communicably connected only to each of the corresponding clients, and outputs based on the content of the common content with respect to individual arbitrary input information input from the corresponding clients to the personal digital twin. an individual information generation unit that generates information;
    an individual information providing unit that provides the output information generated by the individual information generating unit to the corresponding client;
    Parallel knowledge input system.
  2.  前記パーソナルデジタルツインは、更に対応する前記クライアントとの個別対話を記憶部に記録する個別対話記録部を備え、
     前記複数のクライアントに対して、前記パーソナルデジタルツインにより、個別の対話がなされた後、前記記憶部に記憶された前記クライアントの個別対話に基づいて、1つ以上のグループを生成し、前記クライアントを前記1つ以上の前記グループの何れか1つの前記グループに割り当てるグループ生成部と、
     前記1つ以上の前記グループのそれぞれに対応する個別のグループデジタルツインを生成するグループデジタルツイン生成管理部と、を備え
     前記グループデジタルツインは、前記グループに属する前記クライアントから前記グループデジタルツインに対して入力される個別の任意の前記入力情報に対して、前記グループへの前記出力情報を生成するグループ情報生成部と、
     前記グループ情報生成部により生成された前記グループへの前記出力情報を前記対応する前記グループにのみ提供するグループ情報提供部と、を備える、請求項1に記載の並列型ナレッジインプットシステム。
    The personal digital twin further includes an individual interaction recording unit that records individual interactions with the corresponding client in a storage unit,
    After individual interactions are made with the plurality of clients by the personal digital twin, one or more groups are generated based on the individual interactions of the clients stored in the storage unit, and the clients are a group generation unit that allocates to any one of the one or more groups;
    a group digital twin generation management unit that generates an individual group digital twin corresponding to each of the one or more groups, the group digital twin being generated from the client belonging to the group to the group digital twin. a group information generation unit that generates the output information to the group for each individual arbitrary input information;
    The parallel knowledge input system according to claim 1, further comprising a group information providing unit that provides the output information to the group generated by the group information generating unit only to the corresponding group.
  3.  前記入力情報及び前記出力情報を、対応する前記クライアントのみと共有するか、或いは、前記クライアント全体と共有するか、前記クライアントの要求に基づいて設定する前記パーソナルデジタルツイン生成管理部を備える、
    請求項1又は請求項2に記載の並列型ナレッジインプットシステム。
    The personal digital twin generation management unit is configured to set whether to share the input information and the output information only with the corresponding client or with all the clients based on a request of the client;
    A parallel knowledge input system according to claim 1 or claim 2.
  4.  前記入力情報及び前記出力情報を、対応する前記クライアントのみと共有するか、或いは、前記クライアントの属する前記グループ内で共有するか、或いは、他の前記グループを含めて共有するか、前記クライアントの要求に基づいて設定する前記グループデジタルツイン生成管理部を備える、
     請求項2に記載の並列型ナレッジインプットシステム。
    The client's request determines whether the input information and the output information are to be shared only with the corresponding client, within the group to which the client belongs, or with other groups. comprising the group digital twin generation management unit that sets based on
    The parallel knowledge input system according to claim 2.
  5.  前記パーソナルデジタルツインの間の情報交換、進捗調整を行う、前記パーソナルデジタルツイン生成管理部を備える、
     請求項1から4の何れか1項に記載の並列型ナレッジインプットシステム。
    comprising the personal digital twin generation management unit that performs information exchange and progress adjustment between the personal digital twins;
    A parallel knowledge input system according to any one of claims 1 to 4.
  6.  前記パブリックデジタルツインの前記クライアントに対する回答を学習データとして取得する前記パーソナルデジタルツイン生成管理部を備える
     請求項1から5の何れか1項に記載の並列型ナレッジインプットシステム。
    The parallel knowledge input system according to any one of claims 1 to 5, further comprising the personal digital twin generation management unit that acquires a response from the public digital twin to the client as learning data.
  7.  前記パーソナルデジタルツインと前記クライアントとの対話を監視し、前記パブリックデジタルツインを前記パーソナルデジタルツインの代わりに登場させる前記パーソナルデジタルツイン生成管理部を備える
     請求項1から6の何れか1項に記載の並列型ナレッジインプットシステム。
    7. The personal digital twin generation management unit that monitors the interaction between the personal digital twin and the client and causes the public digital twin to appear in place of the personal digital twin. Parallel knowledge input system.
  8.  前記パーソナルデジタルツインと前記クライアントとの対話履歴を解析し、前記クライアントの習熟度や性格を推測する前記パーソナルデジタルツイン生成管理部を備える
     請求項1から7の何れか1項に記載の並列型ナレッジインプットシステム。
    The parallel knowledge according to any one of claims 1 to 7, further comprising the personal digital twin generation management unit that analyzes the interaction history between the personal digital twin and the client and estimates the proficiency level and personality of the client. input system.
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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001092341A (en) * 1999-09-24 2001-04-06 Nri & Ncc Co Ltd Three-dimensional space bidirectional education system
JP2003532220A (en) * 2000-05-01 2003-10-28 インヴォーク ソリューションズ, インク Large-scale group dialogue
JP2020173853A (en) * 2014-09-05 2020-10-22 ミネルヴァ プロジェクト インコーポレイテッド System and method for tracking event and providing feedback of virtual conference

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001092341A (en) * 1999-09-24 2001-04-06 Nri & Ncc Co Ltd Three-dimensional space bidirectional education system
JP2003532220A (en) * 2000-05-01 2003-10-28 インヴォーク ソリューションズ, インク Large-scale group dialogue
JP2020173853A (en) * 2014-09-05 2020-10-22 ミネルヴァ プロジェクト インコーポレイテッド System and method for tracking event and providing feedback of virtual conference

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