WO2019222917A1 - 一种自助服务拨号方法 - Google Patents

一种自助服务拨号方法 Download PDF

Info

Publication number
WO2019222917A1
WO2019222917A1 PCT/CN2018/087849 CN2018087849W WO2019222917A1 WO 2019222917 A1 WO2019222917 A1 WO 2019222917A1 CN 2018087849 W CN2018087849 W CN 2018087849W WO 2019222917 A1 WO2019222917 A1 WO 2019222917A1
Authority
WO
WIPO (PCT)
Prior art keywords
information
display
self
preset
preset information
Prior art date
Application number
PCT/CN2018/087849
Other languages
English (en)
French (fr)
Inventor
朱小军
Original Assignee
Zhu Xiaojun
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Zhu Xiaojun filed Critical Zhu Xiaojun
Priority to PCT/CN2018/087849 priority Critical patent/WO2019222917A1/zh
Publication of WO2019222917A1 publication Critical patent/WO2019222917A1/zh

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones

Definitions

  • the present invention relates to the field of telephone self-service, and more particularly, to a self-service dialing method.
  • the telephone voice self-service system provides users with services through preset voice. It is widely used in service providers such as telecommunications operators, banks, and governments, which facilitates people's lives to a certain extent and greatly reduces labor costs.
  • the existing telephone voice self-service service all uses voice feedback information.
  • the voice broadcast speed is slow and requires a long wait. If there is a lower-level menu, you need to enter the sub-menu step by step according to the prompt, which is cumbersome. And because of the long time, the broadcast information will also be forgotten, you need to listen from the beginning. If there is a problem or operation error in a certain step, it is often necessary to start from scratch, resulting in a lot of user time and poor experience. In addition, in some occasions, it is not convenient to answer the phone for a long time; or information needs to be input during the self-service process, often the mobile phone is repeatedly moved near the ear and in front of the eyes, and the user experience is poor.
  • the technical problem to be solved by the present invention is that the above-mentioned telephone voice self-service system for the prior art only provides preset information through voice feedback, resulting in the disadvantages of tedious operation and excessive time consumption, and provides a self-service dialing method.
  • the technical solution adopted by the present invention to solve its technical problems is to construct a self-service dialing method, which is applied to a telephone terminal and includes the following steps:
  • a dial request is issued, and the dial request includes a telephone number
  • T2 Receive preset information corresponding to the dialing request.
  • the self-service dialing method according to the present invention after the step T3, further comprises:
  • the operation instruction includes at least one of a touch operation instruction, a key operation instruction, a voice operation instruction, and an image operation instruction;
  • T5. Receive preset information corresponding to the operation instruction.
  • the step T3 includes:
  • T311 Display the preset information through a two-dimensional plane display module in the form of text, picture, or video.
  • the step T3 includes:
  • T321. Display the preset information in a form of text, picture, or video through a 3D stereo display module, where the 3D stereo display module includes multiple display surfaces;
  • T322. Display different content of the preset information on different display surfaces of the 3D stereoscopic display module.
  • the self-service dialing method according to the present invention after the step T322, further comprises:
  • T323. Receive a display switching instruction, and the 3D stereoscopic display module rotates or switches a display surface according to the display switching instruction;
  • the display switching instruction includes at least one of a touch switching instruction, a key switching instruction, a voice switching instruction, and an image switching instruction.
  • the self-service dialing method according to the present invention after the step T322, further comprises:
  • T324. Receive a lower-level sub-menu display instruction, and use a 3D stereo sub-display module to display the received lower-level sub-menu information;
  • the 3D stereoscopic display module includes multiple levels of the 3D stereoscopic sub-display module.
  • the 3D stereoscopic sub-display module includes multiple display surfaces, and each display surface displays the lower-level submenu information in the form of text, pictures, or videos. .
  • the self-service dialing method according to the present invention after the step T3, further comprises:
  • T6 Receive user input information and send the user input information.
  • the user input information includes at least one of text information, image information, video information, audio information, and biometric information.
  • the present invention also provides a self-service dialing method, which is applied to a telephone communication server and includes the following steps:
  • the self-service dialing method according to the present invention after the step S2, further comprises:
  • the S5. Receive user input information and store the user input information.
  • the user input information includes at least one of text information, image information, video information, audio information, and biometric information.
  • the self-service dialing method according to the present invention after the step S3 and before the step S4, further includes:
  • step S4 If yes, perform step S4; S343, if not, send prompt information;
  • the method further includes:
  • the method includes the following steps: T1, a telephone terminal issues a dial request, and the dial request includes a telephone number; T2, receiving preset information corresponding to the dial request; T3. Display preset information. T4: Receive an operation instruction and send the operation instruction; T5: Receive preset information corresponding to the operation instruction.
  • FIG. 1 is a flowchart of a first embodiment of a self-service dialing method according to the present invention
  • FIG. 2 is a flowchart of a first display mode of the present invention
  • FIG. 3 is a flowchart of a second display mode of the present invention.
  • FIG. 4 is a schematic structural diagram of a 3D stereoscopic display module according to the present invention.
  • FIG. 5 is a flowchart of a second embodiment of a self-service dialing method according to the present invention.
  • FIG. 6 is a flowchart of a third embodiment of a self-service dialing method according to the present invention.
  • FIG. 7 is a flowchart of a fourth embodiment of a self-service dialing method according to the present invention.
  • the self-service dialing method of this embodiment is applied to a phone terminal.
  • the phone terminal includes, but is not limited to, a smart phone, a smart watch, a fixed phone, and the like, and the phone terminal includes a display screen for displaying preset information.
  • the method includes the following steps:
  • the telephone terminal sends a dialing request.
  • the dialing request includes a telephone number, which is a self-service number provided by the self-service provider.
  • the telephone terminal issues a dial request according to the service provider's telephone number, and the dial request is sent to the telephone communication server.
  • the telephone communication server stores all preset information providing the service, the correspondence between the dial request and the preset information, and the operation instructions and presets. Correspondence of information.
  • the self-service telephone number of China Mobile Communications Corporation is 10086. Users can dial 10086 through their smartphones or fixed phones to access China Mobile Communications Corporation's telephone communication server and obtain preset information.
  • the telephone terminal receives preset information corresponding to the dial request.
  • the telephone communication server searches for the corresponding preset information according to the correspondence between the dial request and the preset information, and sends the preset information to the telephone terminal, and the telephone terminal receives the preset information issued by the telephone communication server.
  • the preset information includes, but is not limited to, one or a combination of text information, picture information, and video information.
  • the preset information in this embodiment is displayed in a display manner, and the information acquisition speed is fast, which is easy for users to quickly acquire information.
  • the telephone terminal After receiving the preset information, the telephone terminal displays it on the display.
  • the preset information is a file corresponding to some application program
  • the application program to which it belongs is automatically called according to the attribute information of the preset information, and then the preset information is opened.
  • This embodiment provides two display modes for displaying the preset information: a first display mode and a second display mode, which are described separately below.
  • the first display mode is the first display mode
  • the display method displays preset information through a flat display technology.
  • the display process includes:
  • the telephone terminal After receiving the preset information, the telephone terminal displays it on the display. Because the preset information includes, but is not limited to, one or a combination of text information, picture information, and video information, the display screen can be displayed by text, pictures, videos, or a combination. If there are multiple preset messages, they can be displayed in a list or checkerboard, and the core information points are highlighted to facilitate users to browse the preset information.
  • the preset information is displayed in pages.
  • the display area of the two-dimensional flat display module in this embodiment is constant, and when there is too much preset information, page display is performed. The user can switch the display page through keys or touch screen to view all preset information.
  • Self-service is usually a hierarchical tree structure, which includes multiple sub-menus.
  • the telephone terminal After the telephone terminal receives the lower-level submenu display instruction, it displays the lower-level submenu information through a two-dimensional flat sub-display module.
  • the lower-level submenu display instructions include, but are not limited to, a touch display instruction, a key display instruction, a voice display instruction, and an image display instruction.
  • the phone terminal is a smart phone with a touch screen, it is possible to browse preset information and open the two-dimensional flat sub-display module through touch operation, which is convenient to operate.
  • this embodiment provides preset information through multiple display modes such as text, image, video, etc., and the user no longer needs to leave the phone terminal for a long time. To your ears, you only need to look at text, images, videos, etc. to quickly obtain information and improve the user experience.
  • the display method displays preset information by using a stereo display technology.
  • the display process includes:
  • the preset information is displayed through a 3D stereo display module in the form of text, pictures, or videos.
  • the 3D stereo display module includes multiple display surfaces, and each display surface displays the preset information in text, pictures, videos, or a combination thereof.
  • the 3D stereoscopic display module may adopt a tetrahedron, a hexahedron, a polyhedron, a sphere, a hemisphere, or the like.
  • the 3D stereoscopic display module is a pseudo 3D display, such as a stereo cartoon image, an animal, a plant, a car, an appliance, furniture, etc.
  • the above pseudo 3D displays are all three-dimensional objects, each of which can include multiple display surfaces and multiple Display levels.
  • each display surface can be set according to the information classification, service classification, function classification, content classification and other criteria of the preset information. For example, one display surface is responsible for displaying video information, one display surface is responsible for displaying picture information, and one display surface is responsible for displaying file information.
  • the telephone terminal receives the display switching instruction, and the 3D stereoscopic display module rotates, zooms, or switches the display surface according to the display switching instruction.
  • the display switching instruction includes, but is not limited to, a touch switching instruction, a key switching instruction, a voice switching instruction, an image switching instruction, and the like.
  • the display surface can be rotated or switched by a sliding operation.
  • the display switching instruction is a rotation instruction, and the 3D stereoscopic display module completes the rotation of the corresponding direction and amplitude according to the rotation instruction; or the display switching instruction is a scaling instruction, and the 3D stereoscopic display module completes the corresponding size adjustment according to the scaling instruction.
  • Self-service is usually a hierarchical tree structure, which includes multiple sub-menus. Therefore, this embodiment further includes:
  • the 3D stereo display module includes a multi-level 3D stereo sub display module.
  • the 3D stereo sub display module includes multiple display surfaces, and each display surface displays lower-level submenu information in the form of text, pictures, or videos.
  • the lower-level submenu display instructions include a touch display instruction, a key display instruction, and a voice display instruction.
  • the previous display level may be a 3D stereo display module or a 3D stereo sub display module.
  • the adjustment method of the 3D stereo sub-display module is the same as that of the 3D stereo display module, which can be referred to above and will not be repeated here.
  • first display mode and the second display mode are combined and displayed, and a two-dimensional planar display module or a 3D stereoscopic display module is used at different display levels, it also belongs to the protection scope of the present invention.
  • preset information is displayed through a two-dimensional planar display module or a 3D stereoscopic display module, so that users can quickly obtain information content and improve user experience.
  • the self-service process is often a process that requires interaction, that is, the user needs to perform certain operations, such as selection operations, input operations, etc. Therefore, based on the first embodiment, the self-service dialing method of this embodiment is After step T3, the method further includes:
  • the telephone terminal receives the operation instruction and sends the operation instruction to the telephone communication server.
  • the operation instruction includes, but is not limited to, a touch operation instruction, a key operation instruction, a voice operation instruction, an image operation instruction, and the like.
  • the correspondence relationship between the operation instruction and the preset information is stored in the telephone communication server. For example, for a smartphone with a touch screen, the display interface displays multiple pieces of preset information. When a user selects a piece of preset information, he or she only needs to touch the piece of preset information to generate a corresponding operation instruction.
  • T5. Receive preset information corresponding to the operation instruction.
  • the telephone communication server searches according to the correspondence between the operation instruction and the preset information, and sends the preset information corresponding to the operation instruction to the telephone terminal.
  • the telephone terminal receives and displays the preset information corresponding to the operation instruction.
  • this embodiment further includes:
  • the telephone terminal receives the user input information and sends the user input information to the telephone communication server.
  • the user input information includes, but is not limited to, text information, image information, video information, audio information, biometric information, and the like.
  • the phone terminal inputs text information by calling the input method, the phone terminal obtains image information by calling the camera, the phone terminal obtains video information through the camera and microphone, the phone terminal inputs audio information through the microphone, the phone terminal obtains fingerprint information through the fingerprint acquisition module, and the phone terminal
  • the iris recognition module obtains iris information, and the phone terminal reads external card or device information and so on through the NFC near field communication module.
  • the telephone communication server stores preset information corresponding to the user input information, or the telephone communication server includes a memory for storing the user input information.
  • the telephone terminal acquires the user's operation instruction and user input information, and sends the operation instruction and user input information to the telephone communication server to realize the interaction of the autonomous service, thereby enriching the interaction content and improving the user experience.
  • the telephone communication server is a server provided by a telecommunications operator or a server provided by an independent service provider.
  • the method includes the following steps:
  • the telephone communication server receives a dialing request, and the dialing request includes a telephone number.
  • the telephone terminal issues a dial request according to the service provider's telephone number, and the dial request is sent to the telephone communication server.
  • the telephone communication server stores all preset information providing the service, the correspondence between the dial request and the preset information, and the operation instructions and presets. Correspondence of information.
  • the telephone communication server searches for preset information corresponding to the dial request, and sends the preset information according to the phone number, and the preset information is used for displaying on the display screen.
  • the telephone communication server searches for the corresponding preset information according to the correspondence between the dial request and the preset information, and sends the preset information to the telephone terminal.
  • the telephone terminal receives preset information delivered by the telephone communication server.
  • the preset information includes, but is not limited to, one or a combination of text information, picture information, and video information. It can be seen from the above implementation process that, compared with the single voice broadcast in the existing self-service, this embodiment provides preset information through multiple display modes such as text, image, video, etc., and the user no longer needs to leave the phone terminal for a long time. To your ears, you only need to look at text, images, videos, etc. to quickly obtain information and improve the user experience.
  • the telephone communication server receives an operation command.
  • the telephone terminal receives the operation instruction and sends the operation instruction to the telephone communication server.
  • the operation instruction includes, but is not limited to, a touch operation instruction, a key operation instruction, a voice operation instruction, an image operation instruction, and the like.
  • the correspondence relationship between the operation instruction and the preset information is stored in the telephone communication server. For example, for a smartphone with a touch screen, the display interface displays multiple pieces of preset information. When a user selects a piece of preset information, he or she only needs to touch the piece of preset information to generate a corresponding operation instruction.
  • the telephone communication server searches according to the correspondence between the operation instruction and the preset information, and sends the preset information corresponding to the operation instruction to the telephone terminal.
  • the telephone terminal receives and displays the preset information corresponding to the operation instruction.
  • the method for self-service dialing in this embodiment after step S3 and before step S4, further includes:
  • step S4 If the operation command matches the preset operation instruction, step S4 is performed.
  • the self-service process is often a process that requires interaction, that is, the user needs to perform certain operations, such as selection operations, input operations, etc. Therefore, based on the third embodiment, the self-service dialing method of this embodiment is After step S2, the method further includes:
  • the user input information includes, but is not limited to, text information, image information, video information, audio information, biometric information, and the like.
  • the phone terminal inputs text information by calling the input method, the phone terminal obtains image information by calling the camera, the phone terminal obtains video information through the camera and microphone, the phone terminal inputs audio information through the microphone, the phone terminal obtains fingerprint information through the fingerprint acquisition module, and the phone terminal
  • the iris recognition module obtains iris information, and the phone terminal reads external card or device information and so on through the NFC near field communication module.
  • the telephone communication server stores preset information corresponding to the user input information, or the telephone communication server includes a memory for storing the user input information.
  • step S5 the method further includes:
  • the telephone terminal acquires the user's operation instruction and user input information, and sends the operation instruction and user input information to the telephone communication server to realize the interaction of the autonomous service, thereby enriching the interaction content and improving the user experience.

Landscapes

  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephone Function (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

本发明涉及一种自助服务拨号方法，该方法包括下述步骤：T1、电话终端发出拨号请求，拨号请求中包括电话号码；T2、接收与拨号请求对应的预设信息；T3、显示预设信息。T4、接收操作指令，并发送操作指令；T5、接收与操作指令对应的预设信息。通过实施本发明，将传统的仅接收音频信息改进为接收文字、图片、视频等显示信息，从而实现从听到看的转变，大大提高用户获取信息的速度，节约用户时间，提高用户体验。

Description

一种自助服务拨号方法 技术领域
本发明涉及电话自助服务领域，更具体地说，涉及一种自助服务拨号方法。
 背景技术
电话语音自助服务***通过预设语音为用户提供服务，在电信运营商、银行、政府等服务提供者中广泛应用，一定程度上方便人们的生活，大大减少了人工成本。但现有电话语音自助服务全部通过语音反馈信息，语音播报速度慢，需要较长时间的等待，如果有下级菜单，还需要根据提示音一步一步的进入子菜单，操作繁琐。且因时间较长，已播报的信息也会忘记，需要从头开始听。如果一旦某一步骤出现问题或操作失误，往往需要从头开始，导致大量耗费用户时间，体验差。另外，在一些场合，长时间接听电话不方便；或者自助服务过程中需要输入信息，往往要反复将手机在耳边和眼前移动，用户体验差。
 技术问题
本发明要解决的技术问题在于，针对现有技术的上述电话语音自助服务***仅通过语音反馈预设信息，导致操作繁琐，耗时过多的缺陷，提供一种自助服务拨号方法。
 技术解决方案
本发明解决其技术问题所采用的技术方案是：构造一种自助服务拨号方法，应用于电话终端，包括下述步骤：
T1、发出拨号请求，所述拨号请求中包括电话号码；
T2、接收与所述拨号请求对应的预设信息；
T3、显示所述预设信息。
优选地，本发明所述的自助服务拨号方法，在所述步骤T3之后还包括：
T4、接收操作指令，并发送所述操作指令；所述操作指令包括触摸操作指令、按键操作指令、语音操作指令、图像操作指令中的至少一种；
T5、接收与所述操作指令对应的预设信息。
优选地，本发明所述的自助服务拨号方法，所述步骤T3包括：
T311、以文字、图片或视频形式通过二维平面显示模块显示所述预设信息；
T312、若所述预设信息的显示内容大于单个所述二维平面显示模块的显示内容，则分页显示所述预设信息。
优选地，本发明所述的自助服务拨号方法，所述步骤T3包括：
T321、以文字、图片或视频形式通过3D立体显示模块显示所述预设信息，所述3D立体显示模块包括多个显示面；
T322、将所述预设信息的不同内容分别显示在所述3D立体显示模块的不同显示面。
优选地，本发明所述的自助服务拨号方法，在所述步骤T322之后还包括：
T323、接收显示切换指令，所述3D立体显示模块根据所述显示切换指令进行旋转或切换显示面；
所述显示切换指令包括触摸切换指令、按键切换指令、语音切换指令、图像切换指令中的至少一种。
优选地，本发明所述的自助服务拨号方法，在所述步骤T322之后还包括：
T324、接收下级子菜单显示指令，使用3D立体子显示模块显示接收到的下级子菜单信息；
其中，所述3D立体显示模块包括多级所述3D立体子显示模块，所述3D立体子显示模块包括多个显示面，每个显示面以文字、图片或视频形式显示所述下级子菜单信息。
优选地，本发明所述的自助服务拨号方法，在所述步骤T3之后还包括：
T6、接收用户输入信息，并发送所述用户输入信息；所述用户输入信息包括文字信息、图像信息、视频信息、音频信息、生物特征信息中的至少一种。
另，本发明还提供一种自助服务拨号方法，应用于电话通信服务器，包括下述步骤：
S1、接收拨号请求，所述拨号请求中包括电话号码；
S2、查找与所述拨号请求对应的预设信息，并根据所述电话号码下发所述预设信息，所述预设信息用于通过显示屏显示；
S3、接收操作命令；
S4、查找与所述操作命令对应的预设信息，并下发所述预设信息。
优选地，本发明所述的自助服务拨号方法，在所述步骤S2之后还包括：
S5、接收用户输入信息，并存储所述用户输入信息；所述用户输入信息包括文字信息、图像信息、视频信息、音频信息、生物特征信息中的至少一种。
优选地，本发明所述的自助服务拨号方法，在所述步骤S3之后所述步骤S4之前，还包括：
S341、判断所述操作命令是否与预设操作指令匹配；
S342、若是，则执行所述步骤S4；S343、若否，则下发提示信息；
或者在所述步骤S5之后还包括：
S51、判断所述输入信息是否与预设输入信息匹配；
S52、若是，则存储所述用户输入信息；S53、若否，则下发提示信息。
 有益效果
实施本发明的一种自助服务拨号方法，具有以下有益效果：该方法包括下述步骤：T1、电话终端发出拨号请求，拨号请求中包括电话号码；T2、接收与拨号请求对应的预设信息；T3、显示预设信息。T4、接收操作指令，并发送操作指令；T5、接收与操作指令对应的预设信息。通过实施本发明，将传统的仅接收音频信息改进为接收文字、图片、视频等显示信息，从而实现从听到看的转变，大大提高用户获取信息的速度，节约用户时间，提高用户体验。
 附图说明
面将结合附图及实施例对本发明作进一步说明，附图中：
图1是本发明一种自助服务拨号方法第一实施例流程图；
图2是本发明第一显示方式流程图；
图3是本发明第二显示方式流程图；
图4是本发明3D立体显示模块的结构示意图；
图5是本发明一种自助服务拨号方法第二实施例流程图；
图6是本发明一种自助服务拨号方法第三实施例流程图；
图7是本发明一种自助服务拨号方法第四实施例流程图。
 本发明的最佳实施方式
为了对本发明的技术特征、目的和效果有更加清楚的理解，现对照附图详细说明本发明的具体实施方式。
第一实施例
参考图1，本实施例的自助服务拨号方法应用于电话终端，电话终端包括但不限于智能手机、智能手表、固定电话等，且电话终端包括用于显示预设信息的显示屏。该方法包括下述步骤：
T1、电话终端发出拨号请求，拨号请求中包括电话号码，该电话号码为自助服务商提供的自助服务号码。电话终端根据服务商的电话号码发出拨号请求，该拨号请求发送至电话通信服务器，电话通信服务器中存储提供服务的所有预设信息、拨号请求与预设信息的对应关系、以及操作指令与预设信息的对应关系。例如，***通信集团公司的自助服务电话号码为10086，用户通过智能手机或固定电话可拨打10086，即可接入***通信集团公司的电话通信服务器，进而获得预设信息。
T2、电话终端接收与拨号请求对应的预设信息。电话通信服务器根据拨号请求与预设信息的对应关系查找对应的预设信息，并将预设信息下发至电话终端，电话终端接收电话通信服务器下发的预设信息。预设信息包括但不限于文字信息、图片信息、视频信息中的一种或几种的组合。本实施例中的预设信息都通过显示方式进行展示，信息获取速度快，易于用户快速获取信息。
T3、显示预设信息。电话终端接收预设信息后，在显示屏上进行显示。优选地，若预设信息为某些应用程序对应的文件，则根据预设信息的属性信息，自动调用其所属的应用程序，进而打开预设信息。
本实施例提供两种显示方式来显示预设信息：第一显示方式和第二显示方式，以下分别进行说明。
第一显示方式：
参考图2，该显示方式通过平面显示技术显示预设信息，显示过程包括：
T311、以文字、图片或视频形式通过二维平面显示模块显示预设信息。电话终端接收预设信息后，在显示屏上进行显示。因预设信息包括但不限于文字信息、图片信息、视频信息中的一种或几种的组合，显示屏对应可以文字、图片、视频或结合进行显示。若预设信息有多条，可通过列表显示或棋盘显示，并突出显示核心信息点，方便用户浏览预设信息。
T312、若预设信息的显示内容大于单个二维平面显示模块的显示内容，则分页显示预设信息。本实施例的二维平面显示模块的显示面积一定，在预设信息过多时，进行分页显示。用户通过按键或触摸屏进行显示页面的切换，查看所有预设信息。
通常自助服务为树型层级结构，即包括多个下级子菜单。电话终端接收下级子菜单显示指令后，通过二维平面子显示模块显示下级子菜单信息。下级子菜单显示指令包括但不限于触摸显示指令、按键显示指令、语音显示指令、图像显示指令等。例如，电话终端为带有触摸屏的智能手机，则可通过触摸操作进行预设信息浏览和打开二维平面子显示模块，操作方便。
从上述实施过程可以看出，相较于现有自助服务中的单一语音播报，本实施例通过文字、图像、视频等多种显示方式提供预设信息，用户不再需要将电话终端长时间放到耳边，仅需要看文字、图像、视频等即可快速获取信息，提高用户体验。
第二显示方式：
参考图3和图4，该显示方式以立体显示技术显示预设信息，显示过程包括：
T321、以文字、图片或视频形式通过3D立体显示模块显示预设信息，3D立体显示模块包括多个显示面，每个显示面都以文字、图片、视频或其结合形式显示预设信息。优选地，3D立体显示模块可采用四面体、六面体、多面体、球体、半球体等。作为选择，3D立体显示模块为拟物3D显示体，例如立体卡通形象、动物、植物、汽车、家电、家具等，以上拟物3D显示体均为立体物体，均可包含多个显示面和多个显示层级。
T322、将预设信息的不同内容分别显示在3D立体显示模块的不同显示面。可根据预设信息的信息分类、服务分类、功能分类、内容分类等标准设置每个显示面的显示内容。例如，某一显示面负责显示视频信息，某一显示面负责显示图片信息，某一显示面负责显示文件信息等。
T323、电话终端接收显示切换指令，3D立体显示模块根据显示切换指令进行旋转、缩放或切换显示面。显示切换指令包括但不限于触摸切换指令、按键切换指令、语音切换指令、图像切换指令等。例如对于带有触摸屏的智能手机，通过滑动操作即可旋转或切换显示面。例如，显示切换指令为旋转指令，3D立体显示模块根据该旋转指令完成对应方向和幅度的旋转；或显示切换指令为缩放指令，3D立体显示模块根据该缩放指令完成对应大小的调整。
通常自助服务为树型层级结构，即包括多个下级子菜单。所以本实施例在步骤T322之后还包括：
T324、接收下级子菜单显示指令，使用3D立体子显示模块显示接收到的下级子菜单信息。其中，3D立体显示模块包括多级3D立体子显示模块，3D立体子显示模块包括多个显示面，每个显示面以文字、图片或视频形式显示下级子菜单信息。下级子菜单显示指令包括触摸显示指令、按键显示指令、语音显示指令等。进一步，在完成阅读或操作后，接收返回上级菜单命令，从3D立体子显示模块返回至上一显示层级，上一显示层级可为3D立体显示模块或3D立体子显示模块。3D立体子显示模块的调整方式同3D立体显示模块，可参考上文，在此不再赘述。
可以理解，将上述第一显示方式和第二显示方式进行组合显示的，在不同显示层级分别使用二维平面显示模块或3D立体显示模块的，也属于本发明的保护范围。
本实施例通过二维平面显示模块或3D立体显示模块显示预设信息，可使用户快速获得信息内容，提高用户体验。
第二实施例
参考图5，自助服务过程往往是一个需要交互的过程，即需要用户进行一定的操作，例如选择操作、输入操作等，所以在第一实施例的基础上，本实施例的自助服务拨号方法在步骤T3之后还包括：
T4、电话终端接收操作指令，并发送操作指令至电话通信服务器。操作指令包括但不限于触摸操作指令、按键操作指令、语音操作指令、图像操作指令等，电话通信服务器中存储有操作指令与预设信息的对应关系。例如，对于具有触摸屏的智能手机，显示界面显示多条预设信息，用户选择某条预设信息时，仅需要触摸该条预设信息即可产生对应的操作指令。
T5、接收与操作指令对应的预设信息。电话通信服务器根据操作指令与预设信息的对应关系进行查找，将与操作指令对应的预设信息下发至电话终端，电话终端接收并进行显示与操作指令对应的预设信息。
进一步，在自助服务过程，还需要用户输入账号、密码、验证码等信息，所以本实施例还包括：
T6、电话终端接收用户输入信息，并发送用户输入信息至电话通信服务器。用户输入信息包括但不限于文字信息、图像信息、视频信息、音频信息、生物特征信息等。电话终端通过调用输入法输入文字信息，电话终端通过调用摄像头获取图像信息，电话终端通过摄像头和麦克风获取视频信息，电话终端通过麦克风输入音频信息，电话终端通过指纹采集模块获取指纹信息，电话终端通过虹膜识别模块获取虹膜信息，电话终端通过NFC近场通信模块读取外置卡片或设备信息等。
电话通信服务器中存储有与用户输入信息对应的预设信息，或者电话通信服务器包括用于存储用户输入信息的存储器。
本实施例中电话终端通过获取用户的操作指令和用户输入信息，并将操作指令和用户输入信息发送至电话通信服务器，实现自主服务的交互，从而丰富交互内容，提高用户体验。
第三实施例
参考图6，本实施例的自助服务拨号方法应用于电话通信服务器，电话通信服务器为电信运营商提供的服务器或自主服务方提供的服务器。该方法包括下述步骤：
S1、电话通信服务器接收拨号请求，拨号请求中包括电话号码。电话终端根据服务商的电话号码发出拨号请求，该拨号请求发送至电话通信服务器，电话通信服务器中存储提供服务的所有预设信息、拨号请求与预设信息的对应关系、以及操作指令与预设信息的对应关系。
S2、电话通信服务器查找与拨号请求对应的预设信息，并根据电话号码下发预设信息，预设信息用于通过显示屏显示。电话通信服务器根据拨号请求与预设信息的对应关系查找对应的预设信息，并将预设信息下发至电话终端。电话终端接收电话通信服务器下发的预设信息。预设信息包括但不限于文字信息、图片信息、视频信息中的一种或几种的组合。从上述实施过程可以看出，相较于现有自助服务中的单一语音播报，本实施例通过文字、图像、视频等多种显示方式提供预设信息，用户不再需要将电话终端长时间放到耳边，仅需要看文字、图像、视频等即可快速获取信息，提高用户体验。
S3、电话通信服务器接收操作命令。电话终端接收操作指令，并发送操作指令至电话通信服务器。操作指令包括但不限于触摸操作指令、按键操作指令、语音操作指令、图像操作指令等，电话通信服务器中存储有操作指令与预设信息的对应关系。例如，对于具有触摸屏的智能手机，显示界面显示多条预设信息，用户选择某条预设信息时，仅需要触摸该条预设信息即可产生对应的操作指令。
S4、查找与操作命令对应的预设信息，并下发预设信息。电话通信服务器根据操作指令与预设信息的对应关系进行查找，将与操作指令对应的预设信息下发至电话终端，电话终端接收并进行显示与操作指令对应的预设信息。
作为选择，本实施例的自助服务拨号方法在步骤S3之后步骤S4之前，还包括：
S341、判断操作命令是否与预设操作指令匹配。
S342、若操作命令与预设操作指令匹配，则执行步骤S4。
S343、若操作命令与预设操作指令不匹配，则下发提示信息，提示用户进行重新输入。
第四实施例
参考图7，自助服务过程往往是一个需要交互的过程，即需要用户进行一定的操作，例如选择操作、输入操作等，所以在第三实施例的基础上，本实施例的自助服务拨号方法在步骤S2之后还包括：
S5、接收用户输入信息，并存储用户输入信息。用户输入信息包括但不限于文字信息、图像信息、视频信息、音频信息、生物特征信息等。电话终端通过调用输入法输入文字信息，电话终端通过调用摄像头获取图像信息，电话终端通过摄像头和麦克风获取视频信息，电话终端通过麦克风输入音频信息，电话终端通过指纹采集模块获取指纹信息，电话终端通过虹膜识别模块获取虹膜信息，电话终端通过NFC近场通信模块读取外置卡片或设备信息等。
电话通信服务器中存储有与用户输入信息对应的预设信息，或者电话通信服务器包括用于存储用户输入信息的存储器。
作为选择，在步骤S5之后还包括：
S51、判断输入信息是否与预设输入信息匹配。
S52、若输入信息与预设输入信息匹配，则存储用户输入信息。
S53、若输入信息与预设输入信息不匹配，则下发提示信息，提示用户进行重新输入。
本实施例中电话终端通过获取用户的操作指令和用户输入信息，并将操作指令和用户输入信息发送至电话通信服务器，实现自主服务的交互，从而丰富交互内容，提高用户体验。
通过实施本发明，将传统的仅接收音频信息改进为接收文字、图片、视频等显示信息，从而实现从听到看的转变，大大提高用户获取信息的速度，节约用户时间，提高用户体验。
以上实施例只为说明本发明的技术构思及特点，其目的在于让熟悉此项技术的人士能够了解本发明的内容并据此实施，并不能限制本发明的保护范围。凡跟本发明权利要求范围所做的均等变化与修饰，均应属于本发明权利要求的涵盖范围。

Claims (10)

  1. 一种自助服务拨号方法，应用于电话终端，其特征在于，包括下述步骤：
    T1、发出拨号请求，所述拨号请求中包括电话号码；
    T2、接收与所述拨号请求对应的预设信息；
    T3、显示所述预设信息。
  2. 根据权利要求1所述的自助服务拨号方法，其特征在于，在所述步骤T3之后还包括：
    T4、接收操作指令，并发送所述操作指令；所述操作指令包括触摸操作指令、按键操作指令、语音操作指令、图像操作指令中的至少一种；
    T5、接收与所述操作指令对应的预设信息。
  3. 根据权利要求1或2所述的自助服务拨号方法，其特征在于，所述步骤T3包括：
    T311、以文字、图片或视频形式通过二维平面显示模块显示所述预设信息；
    T312、若所述预设信息的显示内容大于单个所述二维平面显示模块的显示内容，则分页显示所述预设信息。
  4. 根据权利要求1或2所述的自助服务拨号方法，其特征在于，所述步骤T3包括：
    T321、以文字、图片或视频形式通过3D立体显示模块显示所述预设信息，所述3D立体显示模块包括多个显示面；
    T322、将所述预设信息的不同内容分别显示在所述3D立体显示模块的不同显示面。
  5. 根据权利要求4所述的自助服务拨号方法，其特征在于，在所述步骤T322之后还包括：
    T323、接收显示切换指令，所述3D立体显示模块根据所述显示切换指令进行旋转或切换显示面；
    所述显示切换指令包括触摸切换指令、按键切换指令、语音切换指令、图像切换指令中的至少一种。
  6. 根据权利要求4所述的自助服务拨号方法，其特征在于，在所述步骤T322之后还包括：
    T324、接收下级子菜单显示指令，使用3D立体子显示模块显示接收到的下级子菜单信息；
    其中，所述3D立体显示模块包括多级所述3D立体子显示模块，所述3D立体子显示模块包括多个显示面，每个显示面以文字、图片或视频形式显示所述下级子菜单信息。
  7. 根据权利要求1所述的自助服务拨号方法，其特征在于，在所述步骤T3之后还包括：
    T6、接收用户输入信息，并发送所述用户输入信息；所述用户输入信息包括文字信息、图像信息、视频信息、音频信息、生物特征信息中的至少一种。
  8. 一种自助服务拨号方法，应用于电话通信服务器，其特征在于，包括下述步骤：
    S1、接收拨号请求，所述拨号请求中包括电话号码；
    S2、查找与所述拨号请求对应的预设信息，并根据所述电话号码下发所述预设信息，所述预设信息用于通过显示屏显示；
    S3、接收操作命令；
    S4、查找与所述操作命令对应的预设信息，并下发所述预设信息。
  9. 根据权利要求8所述的自助服务拨号方法，其特征在于，在所述步骤S2之后还包括：
    S5、接收用户输入信息，并存储所述用户输入信息；所述用户输入信息包括文字信息、图像信息、视频信息、音频信息、生物特征信息中的至少一种。
  10. 根据权利要求9所述的自助服务拨号方法，其特征在于，在所述步骤S3之后所述步骤S4之前，还包括：
    S341、判断所述操作命令是否与预设操作指令匹配；
    S342、若是，则执行所述步骤S4；S343、若否，则下发提示信息；
    或者在所述步骤S5之后还包括：
    S51、判断所述输入信息是否与预设输入信息匹配；
    S52、若是，则存储所述用户输入信息；S53、若否，则下发提示信息。
PCT/CN2018/087849 2018-05-22 2018-05-22 一种自助服务拨号方法 WO2019222917A1 (zh)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/CN2018/087849 WO2019222917A1 (zh) 2018-05-22 2018-05-22 一种自助服务拨号方法

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/CN2018/087849 WO2019222917A1 (zh) 2018-05-22 2018-05-22 一种自助服务拨号方法

Publications (1)

Publication Number Publication Date
WO2019222917A1 true WO2019222917A1 (zh) 2019-11-28

Family

ID=68616180

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2018/087849 WO2019222917A1 (zh) 2018-05-22 2018-05-22 一种自助服务拨号方法

Country Status (1)

Country Link
WO (1) WO2019222917A1 (zh)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1510896A (zh) * 2002-12-20 2004-07-07 �Ҵ���˾ 便于用户与交互式语音应答应用之间的通信的方法和***
CN101179754A (zh) * 2007-11-08 2008-05-14 深圳市戴文科技有限公司 一种交互式业务的实现方法及移动终端
CN105739831A (zh) * 2016-02-01 2016-07-06 珠海市魅族科技有限公司 一种消息内容的展示方法及装置
CN106302968A (zh) * 2015-06-02 2017-01-04 北京壹人壹本信息科技有限公司 一种语音服务提示方法、***及通信终端
CN108683788A (zh) * 2018-05-22 2018-10-19 朱小军 一种自助服务拨号方法

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1510896A (zh) * 2002-12-20 2004-07-07 �Ҵ���˾ 便于用户与交互式语音应答应用之间的通信的方法和***
CN101179754A (zh) * 2007-11-08 2008-05-14 深圳市戴文科技有限公司 一种交互式业务的实现方法及移动终端
CN106302968A (zh) * 2015-06-02 2017-01-04 北京壹人壹本信息科技有限公司 一种语音服务提示方法、***及通信终端
CN105739831A (zh) * 2016-02-01 2016-07-06 珠海市魅族科技有限公司 一种消息内容的展示方法及装置
CN108683788A (zh) * 2018-05-22 2018-10-19 朱小军 一种自助服务拨号方法

Similar Documents

Publication Publication Date Title
US10585554B2 (en) Apparatus and method for managing interactive television and voice communication services
US11178358B2 (en) Method and apparatus for generating video file, and storage medium
US8565741B2 (en) Mobile terminal and information processing method thereof
CN103220490A (zh) 一种在视频通信中实现特效的方法及视频用户端
CN103141075A (zh) 媒体/语音绑定协议和相关用户界面
CN104539871B (zh) 多媒体通话方法及装置
US20170192741A1 (en) Method, System, and Computer Storage Medium for Voice Control of a Split-Screen Terminal
CN104853093A (zh) 一种可旋转摄像头的控制方法及移动终端
CN105282621A (zh) 一种语音消息可视化服务的实现方法及装置
CN106453032B (zh) 信息推送方法及装置、***
CN100591172C (zh) 监控手机及其远程监控方法
CN109669552A (zh) 会话处理方法、装置及存储介质
GB2356314A (en) Multimedia client-server system
CN111953852B (zh) 通话记录生成方法、装置、终端及存储介质
US20240020369A1 (en) Speech control system and method, apparatus, device, medium, and program product
US11115725B2 (en) User placement of closed captioning
CN108683788B (zh) 一种自助服务拨号方法
CN111182362A (zh) 视频的控制处理方法及装置
CN106454540A (zh) 基于直播的交互信息的处理方法及装置
WO2019222917A1 (zh) 一种自助服务拨号方法
KR20130081800A (ko) 영상 수신 방법 및 영상 전송 방법
CN105306656B (zh) 呼叫留言方法、装置及***
KR101971966B1 (ko) 이동단말기 및 그 제어 방법
CN114816051A (zh) 虚拟空间互动方法、装置、终端以及计算机可读存储介质
CN117640815A (zh) 应用流转方法、装置、电子设备及存储介质

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 18919497

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 18919497

Country of ref document: EP

Kind code of ref document: A1