WO2019059339A1 - Order management system, order management device and program - Google Patents

Order management system, order management device and program Download PDF

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Publication number
WO2019059339A1
WO2019059339A1 PCT/JP2018/035008 JP2018035008W WO2019059339A1 WO 2019059339 A1 WO2019059339 A1 WO 2019059339A1 JP 2018035008 W JP2018035008 W JP 2018035008W WO 2019059339 A1 WO2019059339 A1 WO 2019059339A1
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Prior art keywords
waiting
information
order management
user
order
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PCT/JP2018/035008
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French (fr)
Japanese (ja)
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丈弘 渡瀬
哲功 新谷
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株式会社リクルート
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the present invention relates to an order management system, an order management apparatus, and a program.
  • Patent Literature 1 describes a reservation management system which provides reservation management services simultaneously to a plurality of facilities which can be queued, and the user is busy in the facilities from the Web, telephone, or a storefront terminal. It states that it is possible to check the situation and apply for waiting reservations. In addition, it is described that notification will be given by phone or email when the turn of guidance approaches.
  • the service according to the usage frequency of the facility for each user was not performed from the time of registration of waiting for order to the time of arrival of the order.
  • the present invention has been made in view of the above-described circumstances, and an object of the present invention is to provide a service according to the usage frequency of the user who has registered the queue.
  • An order management system is an order management system that manages the order waiting of a waiting group in a facility, An order management terminal for receiving registration of waiting for order in the facility; An order management server that receives information on registration of the waiting for order from the order management terminal and manages information on the waiting group of the facility; A user terminal owned by the user who registered the waiting for the turn;
  • the order management server is A storage unit for storing a user identification information and a waiting list for holding information on the waiting status of the waiting group for which the waiting registration has been registered in the facility; And a queue information providing unit that provides the user terminal with information on the queue status of the queue group when receiving an inquiry about the queue status from the user terminal;
  • the order waiting information provider unit The additional information is provided according to the usage frequency of the user specified by the user identification information.
  • the order waiting information providing unit when receiving the inquiry from the user terminal, waits for the order in which the user identification information is received an inquiry among records of the order waiting records recorded in the order waiting list. Based on the number of records matching the set, the number of uses of the waiting group may be calculated, and the additional information according to the number of uses may be provided.
  • the user identification information may be information registered via the order management terminal at the time of queue registration.
  • the user identification information may be a cookie value acquired from the user terminal when the order waiting information provider receives the inquiry from the user terminal.
  • the user identification information includes a plurality of types of user identification information
  • the order waiting information providing unit is configured to determine the number of records that match the user identification information of the order waiting set inquired about each user identification information. May be acquired, and the largest number may be used as the number of uses of the waiting group.
  • FIG. 1 shows a schematic configuration of an order management system 1000 according to an embodiment of the present invention.
  • FIG. 2 is a block diagram showing the main configuration of an order management terminal 200.
  • 10 is a flowchart of an acceptance registration process of order waiting in the order management system 1000 according to the embodiment of the present invention.
  • FIG. 10 is a sequence diagram when an inquiry about the waiting status in the turn management system 1000 according to the embodiment of the present invention is received. The figure which illustrates the waiting state display screen displayed on the user terminal 300 which concerns on embodiment of this invention.
  • queue management in restaurant A In the present embodiment, an example of queue management in restaurant A will be described, but in addition, queue of facility users such as amusement facilities, shopping malls, department stores, hospitals, government offices, repair shops, banks, travel agencies, etc. It can be applied to any facility that manages.
  • queue of facility users such as amusement facilities, shopping malls, department stores, hospitals, government offices, repair shops, banks, travel agencies, etc. It can be applied to any facility that manages.
  • FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment.
  • the order management system 1000 includes an order management server (order management apparatus) 100 installed in a management center or the like, an order management terminal 200 installed near the entrance of a store (facilities), etc. It includes the user terminal 300 owned by the visiting user.
  • the order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.
  • the order management server 100 manages, for each facility, the order waiting registered through the order management terminal 200. Although only the order management terminal 200 of one facility is illustrated in the example of FIG. 1, the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities by a communication network, It manages waiting for each facility.
  • the order management server 100 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer.
  • the computer configuring the order management server 100 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the communication network N.
  • the order management server 100 includes a management database (storage unit) 110 for managing the order management terminal 200 for each facility, and a processor (order waiting information providing unit) 120.
  • the management database 110 includes a client management table TA1 and a status management table TA2.
  • a unique ID and a pass code (account) assigned to the order management terminal 200 are registered for each facility. For example, as a record of "restaurant A”, “ID: A1 ", “pass code: AA2 " and the like are set. These pieces of information are set by, for example, a manager (for example, the owner of the facility) who manages waiting for the turn at each facility when the system is introduced. In the case where a plurality of order management terminals 200 are used in one facility, the same ID and pass code may be used, but for example, a plurality of IDs and passwords may be used properly in accordance with predetermined conditions. .
  • the waiting list includes a list of people (waiting groups) waiting for a turn and information (status information) indicating the waiting status of each waiting set.
  • Information such as reception number "1", reception time "13:03", number of people "5", status "calling", contact email address "[email protected]" etc. in 1 record of the waiting list It is included.
  • information such as a name and a telephone number can also be included.
  • the information to be included in the waiting list is appropriately set by the administrator of each facility, and can be changed.
  • the contents of the record of the waiting list are updated based on the new registration information to the waiting list transmitted from the order management terminal 200 or the update information of the status (details will be described later).
  • the processor 120 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like, and various registers, and executes order management by executing various programs stored in storage means such as a ROM. It centrally controls each part of the server 100.
  • the processor 120 also executes a computer program (order management application) for managing the waiting of the order in cooperation with the order management terminal 200 and the user terminal 300.
  • the communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200 and the user terminal 300.
  • the communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), any other communication line, or a combination thereof. It may be either wired or wireless.
  • the order management terminal 200 can transmit and receive data to and from the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), etc. Terminal devices can be used.
  • Terminal devices can be used.
  • a plurality of order management terminals 200 can be used in one facility.
  • FIG. 2 is a block diagram showing the main configuration of order management terminal 200.
  • the order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230.
  • the order management terminal 200 receives an input such as registration or update on the waiting list by the facility user or employee directly operating the input device 215 such as a touch panel. For example, an employee of the facility performs an input for registering a new queue on the queue list or an input for updating the status registered in the queue list.
  • the processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage resource 230 to manage the order management terminal 200.
  • arithmetic logic operation unit such as a CPU
  • various registers Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general purpose register, and the like.
  • the input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as acceptance to the queue list or deletion from the queue list.
  • the display device 216 is a device for displaying an order waiting list, an acceptance screen, and a status management screen, and is configured of, for example, a liquid crystal display.
  • the communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N.
  • the communication interface 220 is, for example, a modulation and demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.
  • the storage resource 230 is, for example, a logical device provided by a storage area of a physical device.
  • the physical device is, for example, a computer readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.).
  • the storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
  • the storage resource 230 stores an operating system program, a driver program, various data, and the like.
  • Examples of the driver program include a communication interface driver program for controlling the communication interface 220.
  • the storage resource 230 is a computer program (order management application for managing order waiting in cooperation with the order management server 100 and the user terminal 300) by being executed by the processor 210. ) AP1 is stored.
  • the user terminal 300 is a terminal owned by a user of a facility, such as a smartphone, a mobile phone, a tablet terminal, a personal computer (PC), a notebook PC, and a wearable device.
  • the user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or semiconductor memory (ROM, RAM, etc.) And other storage resources 350.
  • the storage resource 350 stores, in addition to the various programs and various data, a computer program (dedicated application) for managing waiting for the order in cooperation with the order management server 100.
  • the user can register waiting for each facility or confirm the waiting status via a dedicated application or a web browser installed in the user terminal 300.
  • the order management terminal 200 receives, from the order management server 100, information included in the order waiting list registered in the status management table TA2 via the communication interface 220 (step S31).
  • the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting waiting for the order (step S32).
  • a list is displayed in which information of the waiting list (reception number of the person waiting for the turn and current status information) is arranged in chronological order in the order of reception. Furthermore, the number of waiting groups currently waiting for the order is also displayed.
  • the user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the queue (the number of users, the presence or absence of a request (call or mail), the telephone number of the contact person at the call or
  • the order management terminal 200 displays a reception completion screen (step S34).
  • a reception completion screen On the reception completion screen, a reception number (waiting number), an estimated waiting time at the present time, and the like are displayed.
  • a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket to be printed from the printer connected to the turn management terminal 200.
  • the two-dimensional code associated with the reception number is printed on the turn ticket.
  • the user reads the two-dimensional code printed on the order ticket using his / her user terminal 300, and the display device of the user terminal 300 displays the user's current waiting status (the number of waiting groups in the current Waiting time etc. is displayed.
  • the user enters a telephone number or an e-mail address according to a guidance displayed by reading a two-dimensional code, thereby receiving a message by telephone or mail when the order comes, or the order is approaching. When you can receive a remind message.
  • the determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35).
  • the order management server 100 receives new registration information from a certain facility, it performs a process of newly adding a pair of waiting orders to the waiting list of the facility based on the received new registration information, and the status management table TA2 It updates (step S36).
  • the user can also perform reception registration from his / her user terminal 300.
  • a facility (restaurant A) that the user terminal 300 wants to use is selected via a dedicated application or a website, and a reception screen for the facility is displayed. After that, the same procedure as in the case of registration using the order management terminal 200 can be performed. If the user terminal 300 is used, reception registration can be performed remotely from a home, a place to go out, etc. before actually going to the facility.
  • the employee selects an update target queue from the queue list displayed on the queue management terminal 200, and selects one of "call”, “cancel", and "change” for the selected queue group. Perform an update operation.
  • Information specifying the queue to be updated for example, the reception number "1" and information for the update operation (for example, "call") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N.
  • the order management server 100 updates the order waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting group of the reception number “1” is updated to “calling”.
  • the information of the reception number of the user is transmitted to the order management server 100 (step S101).
  • the order management server 100 refers to the record of the waiting list corresponding to the received reception number, and acquires the user identification information (step S102).
  • the e-mail address of the contact is used as the user identification information.
  • the order management server 100 extracts, from the order waiting list, a past record in which the same e-mail address as the acquired user identification information (e-mail address) is registered (step S103).
  • the order management server 100 calculates the number of extracted records as the number of times of use of the facilities in the waiting group (step S104).
  • the order management server 100 transmits, to the user terminal 300, advertisement information (attached information) according to the current order waiting status (the current number of waiting groups, estimated waiting time, etc.) of the corresponding waiting group and the number of times of use (step S105). For example, in the case of the first use (the number of times of use 0 times) or when the number of times of use is one time, advertisement information mainly on relatively orthodoxic information such as popular items or recommended items of the store is transmitted. It is also good. Further, for example, if it is two or more times, information on products for regular customers may be provided. Also, a coupon may be issued according to the number of times of use.
  • the user terminal 300 displays the received waiting status and the advertisement information on the display device 216 (step S106).
  • the e-mail address registered at the time of acceptance registration for waiting for the order is used as the user identification information
  • any information which can specify the user such as a telephone number can be used.
  • the cookie value may be acquired from the user terminal 300 and used as user identification information.
  • the acquired cookie value is linked to the reception number in the waiting list and registered. Thereby, when the same cookie value is recorded corresponding to the past record, it can be judged that it is a record waiting for turn by the same user.
  • the number of records in which the user identification information matches is acquired, and the number is highest May be used as the number of times of use.
  • the number of times of use may be counted in facility units, or may be counted in units of stores in the same commercial facility (amusement facility, shopping mall, etc.) or facilities belonging to the same group. Specifically, when calculating the number of uses, the waiting list of other stores in the same commercial facility or other facilities belonging to the same group is also referred to, and the number of uses of each facility is calculated and added up.
  • the queue management server 100 when the user who has registered the queue waiting inquires about the queue waiting status via the user terminal 300, the queue management server 100, together with the queue waiting status of the corresponding queue group, The advertisement information etc. was provided according to the number of times of use of the waiting group. As a result, it is possible to provide a service according to the usage frequency of the user who has registered the queue. Specifically, it is possible to calculate the number of times of use by extracting records having the same registered e-mail address and telephone number from the past records of the waiting list. Also, when an inquiry is received from the user terminal 300, a cookie value can be acquired, and a record in which the same cookie value is recorded can be extracted from records in the past of the waiting list, and the number of times of use can be calculated. .
  • the present invention is not limited to the embodiments described above, and can be implemented in other various forms without departing from the scope of the present invention. For this reason, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. For example, the processing steps described above can be arbitrarily changed in order or performed in parallel as long as no contradiction occurs in the processing content.

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Abstract

Provided is a service corresponding to the use frequency of a user who registered for queuing. This order management system (1000) manages queuing of a queuing group at a facility, and comprises: an order management terminal (200) that receives a registration of queuing at the facility; an order management server (100) that receives the queuing registration information from the order management terminal (200) and manages information of the facility queuing group; and a user terminal (300) carried by the user who registered for queuing. The order management server (100) comprises: a storage unit (110) that stores a queuing list holding user identification information and queuing situation information on a queuing group for which queuing at the facility has been registered; and a queuing information provision unit (120) that provides queuing situation information on the queuing group to the user terminal (300) if a queuing situation inquiry is received from the user terminal (300). The queuing information provision unit (120) provides auxiliary information corresponding to the use frequency of the user identified by the user identification information.

Description

順番管理システム、順番管理装置、およびプログラムOrder management system, order management device, and program 関連出願の相互参照Cross-reference to related applications
　本出願は、２０１７年９月２２日に出願された日本出願番号２０１７－１８２４８０号に基づくもので、ここにその記載内容を援用する。 This application is based on Japanese Patent Application No. 2017-182480 filed on September 22, 2017, the contents of which are incorporated herein by reference.
　本発明は、順番管理システム、順番管理装置、およびプログラムに関する。 The present invention relates to an order management system, an order management apparatus, and a program.
　従来、レストランや店舗、病院、銀行、役所等においては、そのサービスを待つ顧客の順番待ちを管理するために、種々の順番管理システムが採用されている。
　例えば、特許文献１には、順番待ちのできる複数の施設に対して同時に予約管理サービスを提供する予約管理システムが記載されており、ユーザは、Ｗｅｂや、電話や、店頭端末から、施設の混雑状況の確認や、順番待ち予約の申し込みをできることが記載されている。また、案内の順番が近づいたら電話やメールで通知することが記載されている。 In the past, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, etc. in order to manage the waiting of customers waiting for their services.
For example, Patent Literature 1 describes a reservation management system which provides reservation management services simultaneously to a plurality of facilities which can be queued, and the user is busy in the facilities from the Web, telephone, or a storefront terminal. It states that it is possible to check the situation and apply for waiting reservations. In addition, it is described that notification will be given by phone or email when the turn of guidance approaches.
特開２００５－５０００２号公報JP 2005-50002 A
　従来の順番管理システムにおいては、順番待ちの登録時から順番到来時までの間に、利用者毎の施設の利用頻度に応じたサービスなどは行っていなかった。 In the conventional order management system, the service according to the usage frequency of the facility for each user was not performed from the time of registration of waiting for order to the time of arrival of the order.
　本発明は、以上説明した事情を鑑みてなされたものであり、順番待ちを登録した利用者の利用頻度に応じたサービスを提供することを目的の一つとする。 The present invention has been made in view of the above-described circumstances, and an object of the present invention is to provide a service according to the usage frequency of the user who has registered the queue.
　本発明の一実施形態に係る順番管理システムは、施設における順番待ち組の順番待ちを管理する順番管理システムであって、
　前記施設における順番待ちの登録を受け付ける順番管理端末と、
　前記順番管理端末から、前記順番待ちの登録の情報を受信し、前記施設の順番待ち組の情報を管理する順番管理サーバと、
　順番待ちを登録した利用者が所持するユーザ端末と、を備え、
　前記順番管理サーバは、
　前記施設において順番待ちを登録した順番待ち組についての、利用者識別情報および順番待ち状況の情報を保持する順番待ちリストを記憶する記憶部と、
　前記ユーザ端末から、順番待ち状況の問い合わせを受け付けた場合に、前記ユーザ端末に当該順番待ち組の順番待ち状況の情報を提供する順番待ち情報提供部と、を備え、
　前記順番待ち情報提供部は、
　前記利用者識別情報によって特定される利用者の利用頻度に応じた付属情報を提供するものである。 An order management system according to an embodiment of the present invention is an order management system that manages the order waiting of a waiting group in a facility,
An order management terminal for receiving registration of waiting for order in the facility;
An order management server that receives information on registration of the waiting for order from the order management terminal and manages information on the waiting group of the facility;
A user terminal owned by the user who registered the waiting for the turn;
The order management server is
A storage unit for storing a user identification information and a waiting list for holding information on the waiting status of the waiting group for which the waiting registration has been registered in the facility;
And a queue information providing unit that provides the user terminal with information on the queue status of the queue group when receiving an inquiry about the queue status from the user terminal;
The order waiting information provider unit
The additional information is provided according to the usage frequency of the user specified by the user identification information.
　また、前記順番待ち情報提供部は、前記ユーザ端末から前記問い合わせを受けた際、前記順番待ちリストに記録されている過去の順番待ちのレコードのうち、利用者識別情報が問い合わせを受けた順番待ち組と一致するレコードの数に基づいて、当該順番待ち組の利用回数を算出し、利用回数に応じた付属情報を提供するようにしてもよい。 Further, the order waiting information providing unit, when receiving the inquiry from the user terminal, waits for the order in which the user identification information is received an inquiry among records of the order waiting records recorded in the order waiting list. Based on the number of records matching the set, the number of uses of the waiting group may be calculated, and the additional information according to the number of uses may be provided.
　前記利用者識別情報は、順番待ちの登録の際、前記順番管理端末を介して登録された情報とすることができる。 The user identification information may be information registered via the order management terminal at the time of queue registration.
　前記利用者識別情報は、前記順番待ち情報提供部が前記ユーザ端末から前記問い合わせを受けた際、前記ユーザ端末から取得するクッキー値としてもよい。 The user identification information may be a cookie value acquired from the user terminal when the order waiting information provider receives the inquiry from the user terminal.
　前記利用者識別情報は、複数種類の利用者識別情報を含み、前記順番待ち情報提供部は、各々の利用者識別情報について、問い合わせを受けた順番待ち組の利用者識別情報と一致するレコード数を取得し、最も多い数を当該順番待ち組の利用回数としてもよい。 The user identification information includes a plurality of types of user identification information, and the order waiting information providing unit is configured to determine the number of records that match the user identification information of the order waiting set inquired about each user identification information. May be acquired, and the largest number may be used as the number of uses of the waiting group.
　本発明によれば、順番待ちを登録した利用者の利用頻度に応じたサービスを提供することができる。 According to the present invention, it is possible to provide a service according to the usage frequency of the user who has registered the queue.
本発明の実施形態に係る順番管理システム１０００の概略構成を示す図。FIG. 1 shows a schematic configuration of an order management system 1000 according to an embodiment of the present invention. 順番管理端末２００の主要構成を示すブロック図。FIG. 2 is a block diagram showing the main configuration of an order management terminal 200. 本発明の実施形態に係る順番管理システム１０００における順番待ちの受付登録処理のフローチャート。10 is a flowchart of an acceptance registration process of order waiting in the order management system 1000 according to the embodiment of the present invention. 本発明の実施形態に係る順番管理システム１０００における順番待ち状況の問い合わせを受けた時のシーケンス図。FIG. 10 is a sequence diagram when an inquiry about the waiting status in the turn management system 1000 according to the embodiment of the present invention is received. 本発明の実施形態に係るユーザ端末３００に表示される順番待ち状況表示画面を例示する図。The figure which illustrates the waiting state display screen displayed on the user terminal 300 which concerns on embodiment of this invention.
　以下、本発明の実施形態について図面を参照しつつ詳細に説明する。なお、同一の要素には同一の符号を付し、重複する説明を省略する。 Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.
　本実施形態では、レストランＡにおける順番待ち管理の例について説明するが、その他、アミューズメント施設、ショッピングモール、デパート、病院、役所、修理専門店、銀行、旅行代理店など、施設利用者の順番待ちの管理を行うあらゆる施設に適用できる。 In the present embodiment, an example of queue management in restaurant A will be described, but in addition, queue of facility users such as amusement facilities, shopping malls, department stores, hospitals, government offices, repair shops, banks, travel agencies, etc. It can be applied to any facility that manages.
　図１は、本実施形態に係る順番管理システム１０００の概略構成を示す図である。図１に示すように、順番管理システム１０００は、管理センター等に設置された順番管理サーバ（順番管理装置）１００と、店舗（施設）の入口付近などに設置された順番管理端末２００、店舗に来店する利用者が所有するユーザ端末３００を含んでいる。順番管理サーバ１００は、順番管理端末２００およびユーザ端末３００と通信ネットワークＮを介して接続されている。 FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server (order management apparatus) 100 installed in a management center or the like, an order management terminal 200 installed near the entrance of a store (facilities), etc. It includes the user terminal 300 owned by the visiting user. The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.
　順番管理サーバ１００は、順番管理端末２００を介して登録される順番待ちを施設毎に管理する。図１の例では、１つの施設の順番管理端末２００のみが図示されているが、順番管理サーバ１００は、実際には複数の施設に設置されている順番管理端末２００と通信ネットワークで接続され、各施設の順番待ちを管理している。順番管理サーバ１００は、汎用的なコンピュータによって構成され、そのコンピュータにおいて所定のサーバ用プログラムが動作することにより、サーバ機能を実現する。順番管理サーバ１００を構成するコンピュータは、必ずしも１台である必要はなく、通信ネットワークＮ上に分散する複数のコンピュータから構成されてもよい。 The order management server 100 manages, for each facility, the order waiting registered through the order management terminal 200. Although only the order management terminal 200 of one facility is illustrated in the example of FIG. 1, the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities by a communication network, It manages waiting for each facility. The order management server 100 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer. The computer configuring the order management server 100 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the communication network N.
　順番管理サーバ１００は、施設ごとに順番管理端末２００を管理するための管理データベース（記憶部）１１０と、プロセッサ（順番待ち情報提供部）１２０と、を備えている。管理データベース１１０は、クライアント管理テーブルＴＡ１と、ステータス管理テーブルＴＡ２を備えている。 The order management server 100 includes a management database (storage unit) 110 for managing the order management terminal 200 for each facility, and a processor (order waiting information providing unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.
　クライアント管理テーブルＴＡ１には、施設毎に、順番管理端末２００に対して付与されている固有のＩＤとパスコード（アカウント）が登録されている。例えば、「レストランＡ」のレコードとして、「ＩＤ：Ａ１・・・」、「パスコード：ＡＡ２・・・」等が設定されている。これらの情報は、例えば、システム導入の際に各施設で順番待ちの管理を行う管理者（例えば、施設のオーナーなど）によって設定される。なお、１施設で複数の順番管理端末２００を利用する場合には、同一のＩＤとパスコードを利用してもよいが、例えば所定の条件に従い、複数のＩＤとパスワードを使い分けるようにしてもよい。 In the client management table TA1, a unique ID and a pass code (account) assigned to the order management terminal 200 are registered for each facility. For example, as a record of "restaurant A", "ID: A1 ...", "pass code: AA2 ..." and the like are set. These pieces of information are set by, for example, a manager (for example, the owner of the facility) who manages waiting for the turn at each facility when the system is introduced. In the case where a plurality of order management terminals 200 are used in one facility, the same ID and pass code may be used, but for example, a plurality of IDs and passwords may be used properly in accordance with predetermined conditions. .
　ステータス管理テーブルＴＡ２には、各施設での順番待ちリストが登録されている。この順番待ちリストは、順番待ちをしている者（順番待ち組）の一覧と、各々の順番待ち組の待ち状況をあらわす情報（ステータス情報）が含まれる。順番待ちリストの１レコードには、受付番号「１」、受付時刻「１３：０３」、人数「５」、ステータス「呼出中」、連絡先メールアドレス「[email protected]」等の情報が含まれている。その他、氏名、電話番号などの情報も含むことができる。 In the status management table TA2, a waiting list for each facility is registered. The waiting list includes a list of people (waiting groups) waiting for a turn and information (status information) indicating the waiting status of each waiting set. Information such as reception number "1", reception time "13:03", number of people "5", status "calling", contact email address "[email protected]" etc. in 1 record of the waiting list It is included. In addition, information such as a name and a telephone number can also be included.
　ステータスには、順番到来前の状態である「待ち中」、順番が来たことを知らせた状態である「呼出中」、順番が来た者を実際に座席等に案内した状態である「案内済」、さらに順番待ちをキャンセルした状態である「取消済」等が含まれる。ステータスとしてどのような項目を設定するかは各施設の管理者等が適宜設定し、変更も可能となっている。 In the status, “waiting”, which is the status before the arrival of the turn, “ringing”, which indicates that the turn has arrived, and a state in which the person who came to the turn is actually guided to the seat etc. And “cancelled” which is in the state of canceling the waiting for the order. The administrator of each facility appropriately sets which item is to be set as the status, and can be changed.
　なお、順番待ちリストに含める情報は、各施設の管理者等が適宜設定し、変更も可能となっている。順番待ちリストのレコードの内容は、順番管理端末２００から送信される順番待ちリストへの新規登録情報、またはステータスの更新情報（詳細は後述）に基づいて更新される。 The information to be included in the waiting list is appropriately set by the administrator of each facility, and can be changed. The contents of the record of the waiting list are updated based on the new registration information to the waiting list transmitted from the order management terminal 200 or the update information of the status (details will be described later).
　プロセッサ１２０は、算術演算、論理演算、ビット演算等を処理する算術論理演算ユニット（ＣＰＵなど）および各種レジスタから構成され、ＲＯＭ等の記憶手段に格納されている各種プログラムを実行することで順番管理サーバ１００の各部を中枢的に制御する。また、プロセッサ１２０は、順番管理端末２００やユーザ端末３００と連携して順番待ちを管理するためのコンピュータプログラム（順番管理アプリケーション）も実行する。 The processor 120 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like, and various registers, and executes order management by executing various programs stored in storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting of the order in cooperation with the order management terminal 200 and the user terminal 300.
　通信ネットワークＮは、順番管理サーバ１００と順番管理端末２００およびユーザ端末３００との間などで、相互に情報を送受信可能な通信網を含む。通信ネットワークＮは、例えば、インターネット、ＬＡＮ、専用線、電話回線、企業内ネットワーク、移動体通信網、ブルートゥース（登録商標）、ＷｉＦｉ（Wireless Fidelity）、その他の通信回線、それらの組み合わせ等のいずれであってもよく、有線であるか無線であるかを問わない。 The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200 and the user terminal 300. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), any other communication line, or a combination thereof. It may be either wired or wireless.
　順番管理端末２００は、タブレット端末や、パーソナルコンピュータ（ＰＣ）、ノートＰＣ、スマートフォン、携帯電話機、携帯情報端末（ＰＤＡ）など、通信ネットワークＮを介して順番管理サーバ１００とデータの授受が可能なあらゆる端末装置を利用することができる。なお、順番管理端末２００は、１施設で複数台利用することもできる。 The order management terminal 200 can transmit and receive data to and from the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), etc. Terminal devices can be used. A plurality of order management terminals 200 can be used in one facility.
　図２は、順番管理端末２００の主要構成を示すブロック図である。順番管理端末２００は、プロセッサ２１０と、入力装置２１５と、表示装置２１６と、通信インタフェース２２０と、記憶資源２３０を備える。順番管理端末２００は、施設の利用者や従業者が直接タッチパネルなどの入力装置２１５を操作することで、順番待ちリストへの登録や更新等の入力を受け付ける。例えば、施設の従業者は順番待ちリストに新たに順番待ちの登録をするための入力や、順番待ちリストに登録されているステータスを更新するための入力を行う。 FIG. 2 is a block diagram showing the main configuration of order management terminal 200. As shown in FIG. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 receives an input such as registration or update on the waiting list by the facility user or employee directly operating the input device 215 such as a touch panel. For example, an employee of the facility performs an input for registering a new queue on the queue list or an input for updating the status registered in the queue list.
　プロセッサ２１０は、算術演算、論理演算、ビット演算等を処理する算術論理演算ユニット（ＣＰＵなど）および各種レジスタから構成され、記憶資源２３０に格納されている各種プログラムを実行することで順番管理端末２００の各部を中枢的に制御する。各種レジスタは、例えば、プログラムカウンタ、データレジスタ、命令レジスタ、汎用レジスタ等である。 The processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage resource 230 to manage the order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general purpose register, and the like.
　入力装置２１５は、順番待ちリストへの受付や順番待ちリストからの消込み等の入力を受け付けるための各種操作ボタンやタッチパネル２１５ａを備えている。 The input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as acceptance to the queue list or deletion from the queue list.
　表示装置２１６は、順番待ちリストや、受付画面やステータス管理画面を表示するための装置であり、例えば液晶ディスプレイにより構成される。 The display device 216 is a device for displaying an order waiting list, an acceptance screen, and a status management screen, and is configured of, for example, a liquid crystal display.
　通信インタフェース２２０は、通信ネットワークＮに接続し、通信ネットワークＮを介して他の装置と通信をするためのハードウェアモジュールである。通信インタフェース２２０は、例えば、ＩＳＤＮモデム、ＡＤＳＬモデム、ケーブルモデム、光モデム、ソフトモデム等の変調復調装置である。 The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is, for example, a modulation and demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.
　記憶資源２３０は、例えば、物理デバイスの記憶領域が提供する論理デバイスである。物理デバイスは、例えば、ディスクドライブまたは半導体メモリ（ＲＯＭ、ＲＡＭなど）等のコンピュータ読み取り可能な記録媒体である。記憶資源２３０は、複数の物理デバイスを１つの論理デバイスにマッピングして構築してもよいし、１つの物理デバイスを複数の論理デバイスにマッピングして構築してもよい。 The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
　記憶資源２３０には、オペレーティングシステムプログラム、ドライバプログラム、各種データ等が格納される。ドライバプログラムとしては、例えば、通信インタフェース２２０を制御するための通信インタフェースドライバプログラム等がある。また、記憶資源２３０には、これら各種プログラムや各種データのほか、プロセッサ２１０が実行することにより、順番管理サーバ１００やユーザ端末３００と連携して順番待ちを管理するためのコンピュータプログラム（順番管理アプリケーション）ＡＰ１が記憶されている。 The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 is a computer program (order management application for managing order waiting in cooperation with the order management server 100 and the user terminal 300) by being executed by the processor 210. ) AP1 is stored.
　ユーザ端末３００は、施設の利用者が所有する、スマートフォン、携帯電話、タブレット端末、パーソナルコンピュータ（ＰＣ）、ノートＰＣ、ウェアラブルデバイスなどの端末である。ユーザ端末３００は、プロセッサ３１０、各種操作ボタンやタッチパネルなどの入力装置３２０、液晶ディスプレイなどの表示装置３３０、通信ネットワークＮに接続するための通信インタフェース３４０、ディスクドライブまたは半導体メモリ（ＲＯＭ、ＲＡＭなど）などの記憶資源３５０を備えている。記憶資源３５０には、これら各種プログラムや各種データのほか、順番管理サーバ１００と連携して順番待ちを管理するためのコンピュータプログラム（専用アプリ）等が記憶されている。利用者は、ユーザ端末３００にインストールされている専用アプリやウェブブラウザを介して、各施設への順番待ちを登録したり、順番待ち状況を確認したりすることができる。 The user terminal 300 is a terminal owned by a user of a facility, such as a smartphone, a mobile phone, a tablet terminal, a personal computer (PC), a notebook PC, and a wearable device. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or semiconductor memory (ROM, RAM, etc.) And other storage resources 350. The storage resource 350 stores, in addition to the various programs and various data, a computer program (dedicated application) for managing waiting for the order in cooperation with the order management server 100. The user can register waiting for each facility or confirm the waiting status via a dedicated application or a web browser installed in the user terminal 300.
（順番待ちの受付登録）
　まず、順番管理サーバ１００による順番待ちの受付登録処理について図３のフローチャートを用いて説明する。施設（ここでは、レストランＡ）に来訪した利用者が、施設に設置された順番管理端末２００を操作して受付登録を行う場合を例に説明する。 (Registration of waiting for order)
First, the acceptance registration process of the order waiting by the order management server 100 will be described with reference to the flowchart of FIG. The case where the user who visited the facility (here, the restaurant A) operates the order management terminal 200 installed in the facility and performs reception registration will be described as an example.
　まず、順番管理端末２００は通信インタフェース２２０を介して、順番管理サーバ１００からステータス管理テーブルＴＡ２に登録されている順番待ちリストに含まれる情報を受信する（ステップＳ３１）。 First, the order management terminal 200 receives, from the order management server 100, information included in the order waiting list registered in the status management table TA2 via the communication interface 220 (step S31).
　次に、順番管理端末２００は、順番待ちの受付をするための受付画面を表示装置２１６に表示させる（ステップＳ３２）。受付画面には、例えば、順番待ちリストの情報（順番待ちをしている者の受付番号と現在のステータス情報）が、受付をした順番に時系列に並べられた一覧が表示される。さらに、現在順番待ちをしている待ち組数なども表示される。 Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting waiting for the order (step S32). On the reception screen, for example, a list is displayed in which information of the waiting list (reception number of the person waiting for the turn and current status information) is arranged in chronological order in the order of reception. Furthermore, the number of waiting groups currently waiting for the order is also displayed.
　表示された受付画面に対して利用者が所定の操作入力を行い、順番待ちの受付に必要な情報（利用人数、呼出（電話又はメール）の希望の有無、呼出時の連絡先の電話番号またはメールアドレス等）の入力が完了すると（ステップＳ３３：ＹＥＳ）、順番管理端末２００は受付完了画面を表示する（ステップＳ３４）。受付完了画面には、受付番号（待ち番号）や、現時点での予想待ち時間等が表示される。また、順番券を受け取るよう促すメッセージが表示され、利用者は、順番管理端末２００に接続されたプリンタから印刷される順番券を受け取ることができる。 The user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the queue (the number of users, the presence or absence of a request (call or mail), the telephone number of the contact person at the call or When the input of the e-mail address etc. is completed (step S33: YES), the order management terminal 200 displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), an estimated waiting time at the present time, and the like are displayed. In addition, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket to be printed from the printer connected to the turn management terminal 200.
　順番券には、受付番号と対応付けられた二次元コードが印刷されている。利用者が自身のユーザ端末３００を利用して順番券に印刷された二次元コードを読み取ることで、ユーザ端末３００の表示装置に、利用者の現在の順番待ち状況（現状の待ち組数や予想待ち時間など）が表示される。また、利用者が、二次元コードを読み込むことによって表示される案内にしたがって電話番号やメールアドレスを入力することにより、順番が到来した際に電話またはメールによるメッセージを受信したり、順番が近づいたときにリマインドメッセージを受信したりすることができる。 The two-dimensional code associated with the reception number is printed on the turn ticket. The user reads the two-dimensional code printed on the order ticket using his / her user terminal 300, and the display device of the user terminal 300 displays the user's current waiting status (the number of waiting groups in the current Waiting time etc. is displayed. In addition, the user enters a telephone number or an e-mail address according to a guidance displayed by reading a two-dimensional code, thereby receiving a message by telephone or mail when the order comes, or the order is approaching. When you can receive a remind message.
　確定した新規登録情報は、順番管理端末２００から通信ネットワークＮを介して順番管理サーバ１００に送信される（ステップＳ３５）。順番管理サーバ１００は、ある施設から新規登録情報を受信すると、受信した新規登録情報に基づいて、その施設の順番待ちリストに順番待ちを１組新たに追加する処理を行い、ステータス管理テーブルＴＡ２を更新する（ステップＳ３６）。 The determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, it performs a process of newly adding a pair of waiting orders to the waiting list of the facility based on the received new registration information, and the status management table TA2 It updates (step S36).
　なお、利用者が自身のユーザ端末３００から受付登録を行うこともできる。この場合、ユーザ端末３００で専用アプリやウェブサイトを介して利用したい施設（レストランＡ）を選択し、当該施設用の受付画面を表示させる。その後は、順番管理端末２００を用いて登録する場合と同様の手順で行うことができる。ユーザ端末３００を利用すれば、施設へ実際に行く前に自宅や外出先などから遠隔で受付登録を行うことができる。 The user can also perform reception registration from his / her user terminal 300. In this case, a facility (restaurant A) that the user terminal 300 wants to use is selected via a dedicated application or a website, and a reception screen for the facility is displayed. After that, the same procedure as in the case of registration using the order management terminal 200 can be performed. If the user terminal 300 is used, reception registration can be performed remotely from a home, a place to go out, etc. before actually going to the facility.
（順番待ちリストの更新）
　各施設の順番待ちリストの各レコードの内容は、施設の従業者が順番管理端末２００を用いて「取消」、「変更」、「呼出」、「案内」等の操作を行った際に更新される。「取消」は、順番待ちをキャンセルすることを意味し、「変更」は、いったん入力された順番待ちの内容を変更することを意味する。また、「呼出」は、順番が来た組を口頭で呼出したり、電話や呼出メールなどで知らせた状態であることを意味し、「案内」は、順番が来た組に対して実際に対応を開始した状態であることを意味する。 (Updating the waiting list)
The contents of each record in the queue list for each facility are updated when the employee of the facility performs operations such as “cancel”, “change”, “call”, and “guidance” using the queue management terminal 200. Ru. "Cancel" means to cancel the queue, and "change" means to change the content of the queue once it has been input. Also, "calling" means that the set whose order has arrived is verbally called or notified by telephone or call mail, and "information" actually corresponds to the set whose order has come. Means that it has started.
　従業者は、順番管理端末２００に表示された順番待ちリストの中から、更新対象の順番待ち組を選択し、選択した順番待ち組に対して「呼出」、「取消」、「変更」のいずれかの更新操作を行う。更新対象の順番待ち組を特定する情報（例えば受付番号「１」）と更新操作の情報（例えば「呼出」）は、順番管理端末２００から通信ネットワークＮを介して順番管理サーバ１００にアップロードされる。順番管理サーバ１００は、受信した情報に基づき、当該施設の順番待ちリストを更新する。例えば、受付番号「１」に対して「呼出」操作を行った場合には、受付番号「１」の順番待ち組のステータスが「呼出中」に更新される。 The employee selects an update target queue from the queue list displayed on the queue management terminal 200, and selects one of "call", "cancel", and "change" for the selected queue group. Perform an update operation. Information specifying the queue to be updated (for example, the reception number "1") and information for the update operation (for example, "call") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the order waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting group of the reception number “1” is updated to “calling”.
（順番待ち状況の問い合わせと広告表示）
　次に、順番待ちをしている利用者のユーザ端末３００から、順番待ち状況の問い合わせを受けた時の処理について、図４のシーケンス図を用いて説明する。 (Inquiry and status display of the waiting status)
Next, processing when an inquiry about the waiting status is received from the user terminal 300 of the user who is waiting for the turn will be described using the sequence diagram of FIG.
　利用者が、ユーザ端末３００で順番券に印刷された二次元コードを読み取ると、利用者の受付番号の情報が順番管理サーバ１００に送信される（ステップＳ１０１）。 When the user reads the two-dimensional code printed on the order ticket by the user terminal 300, the information of the reception number of the user is transmitted to the order management server 100 (step S101).
　順番管理サーバ１００は、受信した受付番号に対応する順番待ちリストのレコードを参照し、利用者識別情報を取得する（ステップＳ１０２）。ここでは、利用者識別情報として連絡先のメールアドレスを使用する。 The order management server 100 refers to the record of the waiting list corresponding to the received reception number, and acquires the user identification information (step S102). Here, the e-mail address of the contact is used as the user identification information.
　順番管理サーバ１００は、取得した利用者識別情報（メールアドレス）と同一のメールアドレスが登録されている過去のレコードを順番待ちリストから抽出する（ステップＳ１０３）。 The order management server 100 extracts, from the order waiting list, a past record in which the same e-mail address as the acquired user identification information (e-mail address) is registered (step S103).
　順番管理サーバ１００は、抽出されたレコードの数を、当該順番待ち組の施設の利用回数として算出する（ステップＳ１０４）。 The order management server 100 calculates the number of extracted records as the number of times of use of the facilities in the waiting group (step S104).
　順番管理サーバ１００は、当該順番待ち組の現在の順番待ち状況（現状の待ち組数や予想待ち時間など）と、利用回数に応じた広告情報（付属情報）をユーザ端末３００に送信する（ステップＳ１０５）。例えば、初めての利用（利用回数０回）の場合や、利用回数が１回であれば、店の人気商品やおすすめ商品など、比較的オーソドックスな情報を中心とした広告情報を送信するようにしてもよい。また、例えば２回以上であれば、常連向けの商品の情報などを提供するようにしてもよい。また、利用回数に応じてクーポンを発行してもよい。 The order management server 100 transmits, to the user terminal 300, advertisement information (attached information) according to the current order waiting status (the current number of waiting groups, estimated waiting time, etc.) of the corresponding waiting group and the number of times of use (step S105). For example, in the case of the first use (the number of times of use 0 times) or when the number of times of use is one time, advertisement information mainly on relatively orthodoxic information such as popular items or recommended items of the store is transmitted. It is also good. Further, for example, if it is two or more times, information on products for regular customers may be provided. Also, a coupon may be issued according to the number of times of use.
　ユーザ端末３００は、図５に示すように、表示装置２１６に、受信した順番待ち状況と、広告情報を表示する（ステップＳ１０６）。 As shown in FIG. 5, the user terminal 300 displays the received waiting status and the advertisement information on the display device 216 (step S106).
　なお、上記の例では、利用者識別情報として、順番待ちの受付登録時に登録されたメールアドレスを使用しているが、電話番号等、利用者を特定できるあらゆる情報を使用することができる。 In the above-mentioned example, although the e-mail address registered at the time of acceptance registration for waiting for the order is used as the user identification information, any information which can specify the user such as a telephone number can be used.
　また、ユーザ端末３００が順番券の二次元コードを読み取り、順番管理サーバ１００にアクセスした際、ユーザ端末３００からクッキー値を取得し、利用者識別情報として使用するようにしてもよい。取得したクッキー値は、順番待ちリストに受付番号に紐付けて登録しておく。これにより、過去のレコードに対応して同一のクッキー値が記録されている場合には、同一の利用者による順番待ちのレコードであると判断できる。 Further, when the user terminal 300 reads the two-dimensional code of the order ticket and accesses the order management server 100, the cookie value may be acquired from the user terminal 300 and used as user identification information. The acquired cookie value is linked to the reception number in the waiting list and registered. Thereby, when the same cookie value is recorded corresponding to the past record, it can be judged that it is a record waiting for turn by the same user.
　また、複数の利用者識別情報（例えば、メールアドレス、電話番号、端末のクッキー値のうちのいずれか２つ以上。）についてそれぞれ利用者識別情報が一致するレコードの数を取得し、最も多い数を利用回数とするようにしてもよい。 In addition, for multiple user identification information (for example, any two or more of a mail address, a telephone number, and a terminal cookie value), the number of records in which the user identification information matches is acquired, and the number is highest May be used as the number of times of use.
　また、利用回数をカウントするのは、施設単位であってもよいし、同じ商業施設（アミューズメント施設、ショッピングモール等）内の店舗や同じグループに属する施設の単位でカウントするようにしてもよい。具体的には、利用回数を算出する際、同じ商業施設内の他の店舗や同じグループに属する他の施設の順番待ちリストも参照し、それぞれの施設の利用回数を算出して合算する。 The number of times of use may be counted in facility units, or may be counted in units of stores in the same commercial facility (amusement facility, shopping mall, etc.) or facilities belonging to the same group. Specifically, when calculating the number of uses, the waiting list of other stores in the same commercial facility or other facilities belonging to the same group is also referred to, and the number of uses of each facility is calculated and added up.
　以上のように、本実施形態によれば、順番待ちを登録している利用者がユーザ端末３００を介して順番待ち状況を問い合わせると、順番管理サーバ１００は、当該順番待ち組の順番待ち状況と共に、当該順番待ち組の利用回数に応じた広告情報等を提供するようにした。これにより、順番待ちを登録した利用者の利用頻度に応じたサービスを提供することができる。具体的には、順番待ちリストの過去のレコードの中から、登録されているメールアドレスや電話番号が同一のレコードを抽出し、利用回数を算出することができる。また、ユーザ端末３００から問い合わせを受けた際にクッキー値を取得し、順番待ちリストの過去のレコードの中から、同じクッキー値が記録されているレコードを抽出し、利用回数を算出することもできる。 As described above, according to the present embodiment, when the user who has registered the queue waiting inquires about the queue waiting status via the user terminal 300, the queue management server 100, together with the queue waiting status of the corresponding queue group, The advertisement information etc. was provided according to the number of times of use of the waiting group. As a result, it is possible to provide a service according to the usage frequency of the user who has registered the queue. Specifically, it is possible to calculate the number of times of use by extracting records having the same registered e-mail address and telephone number from the past records of the waiting list. Also, when an inquiry is received from the user terminal 300, a cookie value can be acquired, and a record in which the same cookie value is recorded can be extracted from records in the past of the waiting list, and the number of times of use can be calculated. .
　また、複数の利用者識別情報について、問い合わせを受けた順番待ち組の利用者識別情報と一致するレコードの数を取得し、最も多い数を利用回数とすることにより、より正確な利用回数を取得することができる。 In addition, for multiple user identification information, acquire the number of records that match the user identification information of the inquired queue and obtain the more accurate number of times of use by setting the largest number as the number of times of use can do.
　なお、本発明は、上述した実施形態に限定されるものではなく、本発明の要旨を逸脱しない範囲内において、他の様々な形で実施することができる。このため、上記実施形態はあらゆる点で単なる例示にすぎず、限定的に解釈されるものではない。例えば、上述した各処理ステップは処理内容に矛盾を生じない範囲で任意に順番を変更し、または並列に実行することができる。 The present invention is not limited to the embodiments described above, and can be implemented in other various forms without departing from the scope of the present invention. For this reason, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. For example, the processing steps described above can be arbitrarily changed in order or performed in parallel as long as no contradiction occurs in the processing content.
１０００…順番管理システム
１００…順番管理サーバ
１１０…管理データベース
１２０…プロセッサ
２００…順番管理端末
２１０…プロセッサ
２１５…入力装置
２１５ａ…タッチパネル
２１６…表示装置
２２０…通信インタフェース
２３０…記憶資源
３００…ユーザ端末
３１０…プロセッサ
３２０…入力装置
３３０…表示装置
３４０…通信インタフェース
３５０…記憶資源
ＴＡ１…クライアント管理テーブル
ＴＡ２…ステータス管理テーブル
Ｎ…通信ネットワーク
ＡＰ１…順番管理アプリケーション 1000 ... order management system 100 ... order management server 110 ... management database 120 ... processor 200 ... order management terminal 210 ... processor 215 ... input device 215 a ... touch panel 216 ... display device 220 ... communication interface 230 ... storage resource 300 ... user terminal 310 ... Processor 320 ... input device 330 ... display device 340 ... communication interface 350 ... storage resource TA1 ... client management table TA2 ... status management table N ... communication network AP1 ... order management application

Claims (7)

  1. 　施設における順番待ち組の順番待ちを管理する順番管理システムであって、
    　前記施設における順番待ちの登録を受け付ける順番管理端末と、
    　前記順番管理端末から、前記順番待ちの登録の情報を受信し、前記施設の順番待ち組の情報を管理する順番管理サーバと、
    　順番待ちを登録した利用者が所持するユーザ端末と、を備え、
    　前記順番管理サーバは、
    　前記施設において順番待ちを登録した順番待ち組についての、利用者識別情報および順番待ち状況の情報を保持する順番待ちリストを記憶する記憶部と、
    　前記ユーザ端末から、順番待ち状況の問い合わせを受け付けた場合に、前記ユーザ端末に当該順番待ち組の順番待ち状況の情報を提供する順番待ち情報提供部と、を備え、
    　前記順番待ち情報提供部は、
    　前記利用者識別情報によって特定される利用者の利用頻度に応じた付属情報を提供する、順番管理システム。     An order management system that manages the waiting of the waiting group in the facility,
    An order management terminal for receiving registration of waiting for order in the facility;
    An order management server that receives information on registration of the waiting for order from the order management terminal and manages information on the waiting group of the facility;
    A user terminal owned by the user who registered the waiting for the turn;
    The order management server is
    A storage unit for storing a user identification information and a waiting list for holding information on the waiting status of the waiting group for which the waiting registration has been registered in the facility;
    And a queue information providing unit that provides the user terminal with information on the queue status of the queue group when receiving an inquiry about the queue status from the user terminal;
    The order waiting information provider unit
    An order management system which provides attached information according to the usage frequency of the user specified by the user identification information.
  2. 　前記順番待ち情報提供部は、
    　前記ユーザ端末から前記問い合わせを受けた際、前記順番待ちリストに記録されている過去の順番待ちのレコードのうち、利用者識別情報が問い合わせを受けた順番待ち組と一致するレコードの数に基づいて、当該順番待ち組の利用回数を算出し、利用回数に応じた付属情報を提供する、請求項１に記載の順番管理システム。     The order waiting information provider unit
    When the inquiry is received from the user terminal, based on the number of records in the past waiting records recorded in the waiting list, the user identification information matches the in-waiting group for which the inquiry has been received. The order management system according to claim 1, wherein the number of uses of the waiting group is calculated, and the additional information according to the number of uses is provided.
  3. 　前記利用者識別情報は、順番待ちの登録の際、前記順番管理端末を介して登録された情報である、請求項１または２に記載の順番管理システム。 The order management system according to claim 1 or 2, wherein the user identification information is information registered via the order management terminal at the time of registration of order waiting.
  4. 　前記利用者識別情報は、前記順番待ち情報提供部が前記ユーザ端末から前記問い合わせを受けた際、前記ユーザ端末から取得するクッキー値である、請求項１または２に記載の順番管理システム。 The order management system according to claim 1 or 2, wherein the user identification information is a cookie value acquired from the user terminal when the order waiting information provider receives the inquiry from the user terminal.
  5. 　前記利用者識別情報は、複数種類の利用者識別情報を含み、
    　前記順番待ち情報提供部は、各々の利用者識別情報について、問い合わせを受けた順番待ち組の利用者識別情報と一致するレコード数を取得し、最も多い数を当該順番待ち組の利用回数とし、利用回数に応じた付属情報を提供する、請求項１から４のいずれか１項に記載の順番管理システム。     The user identification information includes a plurality of types of user identification information,
    The order waiting information providing unit acquires, for each piece of user identification information, the number of records matching the user identification information of the inquired waiting set, and sets the largest number as the number of times of use of the waiting order set, The order management system according to any one of claims 1 to 4, which provides attached information according to the number of times of use.
  6. 　施設における利用者の順番待ちを管理する順番管理装置であって、
    　前記施設において順番待ちを登録した順番待ち組についての、利用者識別情報および順番待ち状況の情報を保持する順番待ちリストを記憶する記憶部と、
    　順番待ちを登録した利用者が所持するユーザ端末から、順番待ち状況の問い合わせを受け付けた場合に、前記ユーザ端末に当該順番待ち組の順番待ち状況の情報を提供する順番待ち情報提供部と、を備え、
    　前記順番待ち情報提供部は、
    　前記利用者識別情報によって特定される利用者の利用頻度に応じた付属情報を提供する、順番管理装置。     It is an order management device that manages the waiting of the users in the facility,
    A storage unit for storing a user identification information and a waiting list for holding information on the waiting status of the waiting group for which the waiting registration has been registered in the facility;
    A queue information providing unit that provides the user terminal with information on the queue status of the queue group when an inquiry about the queue status is received from a user terminal owned by the user who has registered the queue; Equipped
    The order waiting information provider unit
    An order management device for providing attached information according to a usage frequency of a user specified by the user identification information.
  7. 　施設における順番待ちを管理するコンピュータを、
    　前記施設において順番待ちを登録した順番待ち組についての、利用者識別情報および順番待ち状況の情報を保持する順番待ちリストを記憶する記憶部と、
    　順番待ちを登録した利用者が所持するユーザ端末から、順番待ち状況の問い合わせを受け付けた場合に、前記ユーザ端末に当該順番待ち組の順番待ち状況の情報を提供する順番待ち情報提供部と、して機能させ、
    　前記順番待ち情報提供部は、
    　前記利用者識別情報によって特定される利用者の利用頻度に応じた付属情報を提供する、
    プログラム。     The computer that manages the waiting in the facility,
    A storage unit for storing a user identification information and a waiting list for holding information on the waiting status of the waiting group for which the waiting registration has been registered in the facility;
    A queue information providing unit that provides the user terminal with information on the queue status of the queue group when receiving an inquiry about the queue status from a user terminal owned by the user who has registered the queue; Function
    The order waiting information provider unit
    Providing ancillary information according to the usage frequency of the user specified by the user identification information,
    program.
PCT/JP2018/035008 2017-09-22 2018-09-21 Order management system, order management device and program WO2019059339A1 (en)

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