WO2017195543A1 - 判定装置及び判定システム - Google Patents
判定装置及び判定システム Download PDFInfo
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- WO2017195543A1 WO2017195543A1 PCT/JP2017/015625 JP2017015625W WO2017195543A1 WO 2017195543 A1 WO2017195543 A1 WO 2017195543A1 JP 2017015625 W JP2017015625 W JP 2017015625W WO 2017195543 A1 WO2017195543 A1 WO 2017195543A1
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- user
- information
- proficiency
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- user device
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
- G06F9/453—Help systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06312—Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/14—Payment architectures specially adapted for billing systems
- G06Q20/145—Payments according to the detected use or quantity
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/04—Billing or invoicing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
- H04L41/5064—Customer relationship management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/56—Details of telephonic subscriber devices including a user help function
Definitions
- the present invention relates to a technique for determining the proficiency level of user device operation.
- Patent Literature 1 discloses a technique for estimating a degree (skill level) that a user is using a device based on the user's personal information (gender, age, favorite color, favorite character, etc.), and the like. .
- an object of the present invention is to determine a user's proficiency level of operation of a user device with higher accuracy.
- the present invention provides an acquisition unit that acquires information indicating a usage status of a user device of a user, and an operation of the user device of the user based on the acquired information indicating the usage status.
- a determination device is provided that includes a determination unit that determines the proficiency level.
- the acquisition unit may acquire information related to a contract of a service used by operating the user device as information indicating the usage status. Furthermore, the acquisition unit may acquire, as information related to the contract, information indicating when the service is contracted, a contract method of the service, or whether the content of the service is changed.
- the acquisition unit may acquire information related to charging for a paid service used by operating the user device as information indicating the usage status. Furthermore, the acquisition unit may acquire information indicating a charge unit price of the pay service or a charge frequency of the pay service as information related to the charge.
- the user device includes a user device belonging to the first group and a user device belonging to the second group having more functions than the user device belonging to the first group. You may acquire the information regarding the user apparatus which belongs to the said 2nd group used as the information showing the said use condition. Further, the acquisition unit includes a period during which the user has used the user device belonging to the second group in the past, the number of user devices belonging to the second group used by the user, and the second used by the user. You may acquire the performance of the user apparatus which belongs to a group, or the information of the model of the user apparatus which belongs to the said 2nd group which the said user uses as information showing the said use condition.
- the user device has a function of displaying usage information indicating how to use the user device, and the acquisition unit displays an operation history performed by the user when the usage information is displayed, as the usage status. You may acquire as information to express. Further, the user device has a function of displaying a plurality of usage information indicating how to use the user device, and the acquisition unit performs a specific operation when the user device is displayed among the plurality of usage information. Information specifying the performed usage information may be acquired as information indicating the usage status.
- the present invention determines the proficiency level of the operation of the user device of the user based on the acquisition unit that acquires information indicating the usage status of the user device of the user and the acquired information indicating the usage status.
- a determination system including a determination unit is provided.
- the present invention it is possible to determine the proficiency level of the user operation of the user device with higher accuracy.
- a diagram showing the hardware configuration of a smartphone Diagram showing hardware configuration of server device Diagram showing functional configuration realized by information processing system The figure showing an example of the stored service contract information
- a figure showing an example of the proficiency score table A figure showing an example of the proficiency score table
- a figure showing an example of the proficiency score table A figure showing an example of the proficiency score table
- a figure showing an example of the proficiency level table Diagram showing an example of the hint table Diagram showing an example of the displayed hint Diagram showing an example of the displayed hint
- stored A figure showing an example of the proficiency score table
- stored A figure showing an example of the proficiency score table A figure showing an example of the proficiency score table A figure showing an example of the proficiency score table A figure showing an example of the proficiency score table A figure showing an example of the proficiency score table A figure showing an example of the proficiency level table
- the figure showing the functional composition which the smart phone concerning a modification realizes The figure showing an example of the operation history memorized and hint A figure showing an example of the proficiency score table A figure showing an example of the proficiency score table A figure showing an example of the proficiency level table
- the figure showing an example of the functional composition in a modification The figure showing an example of the functional composition in a modification
- FIG. 1 shows the overall configuration of an information processing system 1 according to a first embodiment.
- the information processing system 1 presents a hint to a user who uses a user device such as a smartphone according to the user's familiarity with the operation of the user device (for example, expressed as beginner / intermediate / advanced user) This is a system for enabling the user device to be used comfortably.
- the hint here is information indicating how to use the user device, for example, information indicating an operation method on a currently displayed screen, information indicating a recovery method from an error occurring in the user device, or the like.
- the information processing system 1 includes a network 2, a smartphone 10, and a server device 20.
- the network 2 includes a mobile communication network and the Internet, and mediates exchange of data between devices.
- a smartphone 10 is connected to the network 2 by mobile communication, and a server device 20 is connected by wire (may be wireless).
- the smartphone 10 is a user device used by a user.
- the smartphone 10 has a function of determining the level of proficiency of the user operation of the user described above, and a function of displaying information according to the determined level of proficiency.
- “skill level” or “skill level of operation” means the level of skill of the user's operation of the user device.
- the smartphone 10 performs the determination of the proficiency level based on information stored in the server device 20.
- the server device 20 is an information processing device that stores information used for determining the proficiency level. This information will be described in detail later.
- FIG. 2 shows the hardware configuration of the smartphone 10.
- the smartphone 10 is a computer including a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a ROM (Read Only Memory) 13, a wireless communication unit 14, a storage 15, and a touch screen 16. .
- CPU Central Processing Unit
- RAM Random Access Memory
- ROM Read Only Memory
- the CPU 11 controls the operation of each unit by executing a program stored in the ROM 13 or the storage 15 using the RAM 12 as a work area.
- the wireless communication unit 14 includes a communication circuit that performs wireless communication based on mobile communication and wireless communication based on a wireless LAN (Local Area Network), and performs communication with an external device via the network 2.
- the storage 15 is a storage means such as a flash memory, and stores data and programs used by the CPU 11 for control.
- the touch screen 16 includes a display that is a display unit of the device itself and a touch panel provided on the surface of the display, displays an image, and receives an operation from a user.
- FIG. 3 shows the hardware configuration of the server device 20.
- the server device 20 is a computer including a CPU 21, a RAM 22, a ROM 23, a NIC (Network Interface Card) 24, and a storage 25.
- the CPU 21, RAM 22, and ROM 23 are hardware that is common to the hardware of the same name shown in FIG.
- the NIC 24 includes a circuit that communicates with the network 2 by wire (may be wireless), and communicates with, for example, the smartphone 10 via the network 2.
- the storage 25 is storage means such as HDD (Hard Disk Drive) or SSD (Solid State Drive), and stores data and programs used by the CPU 21 for control.
- FIG. 4 shows a functional configuration realized by the information processing system 1.
- the smartphone 10 includes an acquisition unit 101, a determination unit 102, a trigger determination unit 103, and a display control unit 104.
- the server device 20 includes a storage unit 201, an update unit 202, and an information providing unit 203.
- the storage unit 201 of the server device 20 stores service contract information that is information related to a service contract that the user uses by operating the smartphone 10.
- service contract information that is information related to a service contract that the user uses by operating the smartphone 10.
- a remote support service that can inquire a call center operator about how to use a smartphone, and a cloud storage service that can store own data in a storage area secured in a cloud system
- a navigation service is provided that provides a car navigation function for instructing car route guidance, screen switching, music playback, and the like.
- FIG. 5 shows an example of stored service contract information.
- the storage unit 201 stores “user ID”, “contract period”, “contract method”, and “change history” for “remote support service”, “cloud storage service”, and “navigation service”, respectively. It is stored in association.
- the storage unit 201 stores, for example, a user ID “ID001” of a user who uses the remote support service and a contract “2014.10.xx ⁇ ” (“ ⁇ ” indicates that the contract is still continuing).
- the period, the contract method of “Shinjuku store” (representing a contract at a store of this name), and the change history of “none” (representing that there has been no change since the start of the contract) It is stored in association.
- the storage unit 201 confirms that the user ID “ID036” of the user who uses the navigation service and “2015.04.xx to 2015.07.xx” (2015.07.xx have been contracted).
- a contract term of “Online” (representing that a contract was entered by entering predetermined items on the contract web page), “3D display” and “multilingual support” Two change histories are stored in association with each other.
- these user IDs are not assigned by the service system that manages each service contract, but identification information assigned to identify a user who uses the information processing system 1 is used. That is, the same user ID is assigned to the same person.
- the server device 20 stores a user ID table in which the user ID of this system is associated with the user ID of each service system.
- the user ID may also be used in the information processing system 1.
- the update unit 202 of the server device 20 updates the service contract information stored in the storage unit 201.
- the update unit 202 periodically requests service contract information of each user from each service system.
- the update unit 202 acquires the service contract information transmitted in response to the request, and there is a difference between the service contract information and the service contract information stored in the storage unit 201 (where the contract contents are changed). In this case, the stored service contract information is updated by reflecting the difference.
- the acquisition unit 101 of the smartphone 10 acquires service contract information of a user who uses the device.
- the service contract information is an example of information representing the usage status of the user device (the smartphone 10 in the present embodiment) of the present invention
- the acquisition unit 101 is an example of the “acquisition unit” of the present invention.
- the use of the user device here includes not only operating the user device but also using a service by operating the user device. It is assumed that, for example, the user ID of the user who uses the device itself is stored in the smartphone 10 at the time of user registration of the information processing system 1.
- the acquisition unit 101 transmits request data for requesting service contract information of the user identified by the user ID stored in the own device to the server device 20.
- the information providing unit 203 of the server device 20 provides the service contract information requested from the user device to the user device. For example, when the request data described above is transmitted from the acquisition unit 101 of the smartphone 10, the information providing unit 203 reads out the service contract information stored in association with the user ID represented by the request data from the storage unit 201.
- the information providing unit 203 provides the requested service contract information by transmitting the read service contract information to the smartphone 10 that is the transmission source of the request data.
- the acquisition unit 101 acquires service contract information transmitted from the server device 20 in response to request data.
- the acquisition unit 101 includes the service contract information including the information shown in FIG. 5, that is, the contract time indicating the service contract time, the service contract method, and the change history indicating whether or not the service contents are changed. To get.
- the acquisition unit 101 supplies the acquired service contract information to the determination unit 102.
- the determination unit 102 of the smartphone 10 determines the user's familiarity with the operation of the user device based on the service contract information acquired by the acquisition unit 101.
- the determination unit 102 is an example of the “determination unit” of the present invention
- the CPU 11 of the smartphone 10 that implements the determination unit 102 is an example of the “determination device” of the present invention.
- the determination unit 102 associates each service contract information with a score indicating the proficiency level, and the proficiency level score and proficiency level (in this embodiment, beginner / intermediate / advanced level)
- the attached proficiency level tables are stored, and the proficiency level is determined using these tables.
- FIG. 6A to 6D show an example of the proficiency score table.
- proficiency scores of “1”, “3”, and “5” are associated with contract services “remote support service”, “cloud storage service”, and “navigation service”, respectively.
- FIG. 6B “1”, “2” at the contract periods “2014.01.01 and later”, “2014.01.01 and later 2015.12.31 and earlier”, and “2013.12.31 and earlier”.
- “3” proficiency scores are associated with each other.
- This contract period means a period including the contract date.
- proficiency scores “1” and “3” are associated with the contract methods “store front” and “online”, respectively.
- proficiency scores of “0”, “1”, and “2” are associated with update histories of “none”, “once”, and “twice or more”, respectively.
- the determination unit 102 reads the points associated with the contract time, the contract method, and the change history included in the service contract information supplied from the acquisition unit 101 in the proficiency score table, and totals the read points. .
- the service contract information of the user of “ID001” shown in FIG. 5 is that the contract service is “remote support service”, the contract date is “2014.10.xx”, the contract method is “Shinjuku store”, and the change history is “none”. Therefore, the determination unit 102 has “1” associated with “remote support service”, “2” associated with the contract period “2014.01.01 or later and before 2015.12.31”, and the like. “4”, which is the sum of “1” associated with the contract method “storefront” and “0” associated with the change history “none”, is calculated as a score representing the user's proficiency level. .
- Fig. 7 shows an example of the proficiency level table.
- the proficiency levels of “beginner”, “intermediate level”, and “advanced level” are associated with scores of proficiency levels of “less than 5”, “5 or more and less than 10”, and “10 or more”.
- the determination unit 102 determines the proficiency associated with the proficiency score calculated as described above in the proficiency level table as the proficiency level of the user who uses the device (smartphone 10). For example, in the case of the above-mentioned “ID001” user, the determination unit 102 calculates the score “4” indicating the proficiency level of the user, so that “beginner” associated with “less than 5” is the user. Judge as proficiency level. Further, since the determination unit 102 calculates a score “13” indicating the proficiency level of the user if the user is “ID003”, the “advanced person” associated with “10 or more” is assigned to the user. Judge as proficiency.
- the determination unit 102 performs the above determination, for example, at a predetermined timing (daily or weekly etc.) or when the user performs an operation to instruct determination of proficiency.
- the acquisition unit 101 acquires service contract information at a timing when the determination unit 102 determines the proficiency level.
- the acquisition unit 101 may acquire service contract information at a different timing (for example, periodically at a frequency higher than the proficiency level determination).
- the determination unit 102 supplies the proficiency level determined in this way to the display control unit 104.
- the trigger determination unit 103 of the smartphone 10 determines whether or not an event (this is referred to as “trigger”) that triggers display of a hint for a user who uses the device itself.
- an event this is referred to as “trigger”
- the trigger for example, activation of a specific application program, occurrence of a specific error, display of a specific web page, execution of a specific operation, or the like is used.
- the trigger determination unit 103 stores the type of processing corresponding to each trigger.
- the process corresponding to each trigger is, for example, a process for starting a specific application, a process for displaying an error code of a specific error, a process for displaying a specific web page, a process for generating operation data indicating a specific operation, etc. It is.
- the trigger determination unit 103 determines that a corresponding trigger has occurred when these processes are performed in the own apparatus.
- the trigger determination unit 103 periodically determines whether or not each trigger has occurred, and supplies trigger information indicating the generated trigger to the display control unit 104 when it is determined that any of the triggers has occurred.
- the display control unit 104 of the smartphone 10 causes the display unit to display a hint corresponding to the trigger and the proficiency level determined by the determination unit 102.
- the hint displayed by the display control unit 104 is information indicating how to use the user device described above, and is an example of “usage information” in the present invention.
- the display control unit 104 and the display means cooperate to realize a function of displaying the usage information.
- the display control unit 104 stores a hint table in which triggers, proficiency levels, and hints are associated with each other, and performs display control of hints using the hint table.
- FIG. 8 shows an example of the hint table.
- a trigger “translation application A activation”, a combination of a proficiency level “beginner” and a hint “how to use basic functions”, a proficiency level “intermediate level” and “how to use extended functions” are associated with a proficiency level of “advanced” and a hint set of “dictionary customization method”.
- a trigger of “display error code B” has a combination of a proficiency level of “beginner” and a hint of “restart method”, a proficiency level of “intermediate level” and “an operation method for eliminating errors”.
- a set of hints is associated with a proficiency level of “advanced” and a set of hints “a method for determining the cause of an error”.
- FIG. 9A and 9B show examples of displayed hints.
- the display control unit 104 displays the “translation application A” screen on the touch screen 16 (display means in the present embodiment). If you enable "Voice input” in “Hint” and “Settings", you can enter sentences by voice.
- H1 is displayed.
- the hint H1 is a hint stored as “How to use extended function” associated with “Intermediate” in the hint table.
- the display control unit 104 selects “word registration” from “hint” and “dictionary” on the touch screen 16, so that the word itself Can be registered.
- H2 is displayed.
- the hint H2 is a hint stored as a “dictionary customization method” associated with “advanced person” in the hint table.
- the hint according to the user's proficiency level is displayed on the user device (the smartphone 10 in this embodiment) used by the user in this way.
- FIG. 10 illustrates an example of an operation procedure of each device in the determination process and the display process.
- the operation procedure is started when the proficiency level is determined by the determination unit 102.
- the smartphone 10 acquisition unit 101
- the smartphone 10 acquire unit 101
- the smartphone 10 generates request data for requesting acquisition of service contract information of a user who uses the device (step S11), and transmits the generated request data to the server device 20 (step S12). .
- the server device 20 Upon receiving the request data in step S12, the server device 20 (information providing unit 203) reads the service contract information of the user indicated by the request data (step S13), and transmits the read service contract information to the requesting smartphone 10. (Step S14).
- the smartphone 10 acquisition unit 101 acquires the service contract information transmitted in step S14 (step S15).
- Step S16 determines the proficiency level of the operation of the user device of the user who uses the device based on the acquired service contract information.
- Steps S11 to S16 are operation procedures in the determination process.
- the smartphone 10 trigger determination unit 103 determines that a trigger has occurred in its own device (step S21).
- the smartphone 10 displays a hint corresponding to the type of the generated trigger and the determined proficiency level on the touch screen 16 that is a display unit (step S22).
- the proficiency level of the operation is determined based on the service contract information of the service used by the user.
- the service contract information is an example of information indicating the usage status of the user device
- the proficiency score calculated based on the service contract information is a result of analyzing the usage status of the user device. According to the present embodiment, the analysis result of the use situation can be reflected in the proficiency level determination process.
- “remote support service” is often used by beginners who do not know the operation method of the user device (smartphone 10 in this embodiment) in detail
- “cloud storage service” There are many uses more than the intermediate person who handles a lot of big data such as images and music.
- “navigation service” is often used by advanced users who are accustomed to voice instructions.
- the contract period is earlier, that is, the user who uses the service has a longer period, the operation of the user device tends to improve.
- the proficiency level is determined according to these tendencies.
- the proficiency level is determined without considering the service contract information by determining the proficiency level based on the service contract information correlated with the proficiency level of the operation of the user device in this way. In comparison, the user's proficiency level of the operation of the user device can be determined with higher accuracy.
- FIG. 11 shows a functional configuration realized by the information processing system 1a according to the second embodiment.
- the information processing system 1a includes a smartphone 10a and a server device 20a.
- the smartphone 10a includes an acquisition unit 111, a determination unit 102, a trigger determination unit 103, and a display control unit 104.
- the server device 20a includes a storage unit 211, an update unit 212, and an information providing unit 213.
- the storage unit 211 of the server device 20a stores billing information that is information related to billing for a pay service that the user uses by operating the smartphone 10.
- FIG. 12 shows an example of stored billing information.
- the storage unit 211 sets the user ID “001” to the charging date and time “2016.01.10 13: xx”, the charging amount “1500” (yen), and “2016.02.20 19 : Xx "and the charge amount of" 2000 "(yen), the charge date and time of" 2016.04.05 10: xx ", the charge amount of" 1000 "(yen) and the like are stored in association with each other. Yes.
- the storage unit 211 has a user ID “ID002”, a charging date and time “2016.01.15 20: xx”, a charging amount “300” (yen), and “2016.01.15 21: xx”.
- the charging date and time and the charging amount of “500” (yen), the charging date and time of “2016.01.15 23: xx”, the charging amount of “400” (yen), and the like are stored in association with each other.
- the update unit 212 of the server device 20a updates the billing information stored in the storage unit 211.
- the update unit 212 acquires, for example, billing information from a service system that provides a paid service, and updates the stored billing information, similarly to the update unit 202 illustrated in FIG.
- the acquisition unit 111 of the smartphone 10a acquires billing information of a user who uses the device.
- the billing information is an example of information representing the usage status of the user device of the user (smartphone 10a in the present embodiment) of the present invention, and the acquisition unit 111 is an example of the “acquisition unit” of the present invention. Similar to the acquisition unit 101 illustrated in FIG. 4, the acquisition unit 111 acquires the billing information by transmitting the request data to the server device 20a.
- the information providing unit 213 of the server device 20a provides billing information requested from the user device to the user device. Similar to the information providing unit 203 illustrated in FIG. 4, the information providing unit 213 provides billing information to the smartphone 10 a that is the user device that has transmitted the request data.
- the acquisition unit 111 acquires the charging information provided from the information providing unit 213 and supplies the acquired charging information to the determination unit 102.
- the determination unit 102 of the smartphone 10a determines the proficiency level of the user operation of the user device based on the billing information acquired by the acquisition unit 111.
- the determination unit 102 stores a proficiency score table in which each billing information is associated with a score representing the proficiency level, and a proficiency level table in which the proficiency score and the proficiency level are associated with each other. Use to determine the proficiency level.
- 13A and 13B show an example of the proficiency score table.
- proficiency scores of “1”, “3”, and “5” correspond to charging unit prices of “less than threshold Th11”, “threshold Th11 or more and less than threshold Th12”, and “threshold Th12 or more”, respectively. It is attached.
- the proficiency scores of “1”, “3”, and “5” correspond to the charging frequencies of “less than threshold Th21”, “more than threshold Th21 and less than threshold Th22”, and “more than threshold Th22”, respectively. It is attached.
- the unit price is calculated. If the average value of the number of charges including the charging date and time in the unit period is calculated, the frequency is calculated. As described above, the acquisition unit 111 acquires charging information indicating the charging unit price of the paid service and the charging frequency of the charged service. Based on the charging information supplied from the acquisition unit 111, the determination unit 102 calculates the charging unit price and the charging frequency of the user who uses the device. The determination unit 102 totals the proficiency scores associated with the calculated charging unit price and charging frequency in the proficiency score table.
- the billing unit price calculated based on the billing information of the user of “ID001” shown in FIG. 12 is “1500” yen and is not less than the threshold Th11 and less than the threshold Th12, the billing frequency is “one time / one month” and the threshold Th21. Less than.
- the determination unit 102 adds “3” associated with the charging unit price “threshold Th11 or more and less than threshold Th12” and “1” associated with the charging frequency “less than threshold Th21”. 4 "is calculated as a score representing the proficiency level of this user.
- the charging unit price calculated based on the charging information of the user of “ID002” shown in FIG. 12 is “400” and less than the threshold Th11
- the charging frequency is “50 times / month” and the threshold Th22 or more.
- the determination unit 102 calculates “6”, which is a sum of “1” associated with the charge unit price “less than threshold Th11” and “5” associated with the charge frequency “more than threshold Th22”. This is calculated as a score representing the proficiency level of this user.
- FIG. 14 shows an example of the proficiency level table.
- the proficiency levels “beginner”, “intermediate level”, and “advanced level” are associated with the proficiency scores of “less than 3”, “3 or more and less than 6”, and “6 or more”. ing.
- the determination unit 102 is a user of “ID001” described above, the score indicating the proficiency level of the user “4” is calculated, so “intermediate” associated with “3 to less than 6” is selected. It is determined as the proficiency level of the user.
- the determination unit 102 calculates the score “6” indicating the proficiency level of the user if the user is “ID002”, the “advanced person” associated with “6 or more” is assigned to the user. Judge as proficiency.
- the proficiency level of the operation is determined based on the billing information which is an example of the information indicating the usage status of the user device. This can be reflected in the proficiency level judgment process. For example, users who are proficient in operating user devices tend to use paid services more eagerly, and therefore tend to have higher “unit price” and “frequency”. Therefore, in the above example, the proficiency level is determined according to these tendencies. In this embodiment, in this way, by determining the proficiency level based on the charging information that correlates with the proficiency level of the operation, compared to the case where the proficiency level is determined without considering the charging information, The proficiency level can be determined with higher accuracy.
- user devices are classified into user devices belonging to the first group (for example, mobile phones operated by buttons) and user devices belonging to the second group having more functions than user devices belonging to the first group (for example, In the case of being divided into a smartphone or a tablet terminal operated by a touch screen, user devices belonging to the second group are referred to as multi-function devices.
- the classification of the first group and the second group is performed by an operator who operates the information processing system, for example.
- FIG. 15 shows a functional configuration realized by the information processing system 1b according to the third embodiment.
- the information processing system 1b includes a smartphone 10b and a server device 20b.
- the smartphone 10b includes an acquisition unit 121, a determination unit 102, a trigger determination unit 103, and a display control unit 104.
- the server device 20b includes a storage unit 221, an updating unit 222, and an information providing unit 223.
- the storage unit 221 of the server device 20b stores multi-function device information that is information related to the multi-function device used by the user so far.
- FIG. 16 shows an example of stored multifunction device information.
- the storage unit 221 includes a user ID “ID001”, a usage model “Company A Low1”, a storage capacity “16 GB”, a usage period “2014.01 to 2015.12”, and “ The usage model “Company B Mid1”, the storage capacity “32 GB”, and the usage period “2016.01 ⁇ ” are stored in association with each other.
- the storage unit 221 includes a user ID “ID002”, a usage model “Company A Mid2”, a storage capacity “64 GB”, a usage period “2012.04 to 2013.12”, and “Company A High1”.
- a usage model “Company A High 2”, a storage capacity “128 GB”, and a usage period “2016.01 ⁇ ” are stored in association with each other.
- “Low”, “Mid”, and “High” included in the names of the models represent the classification of the high performance in the multi-function device (Low is the lowest and High is the highest).
- the high performance is expressed, for example, by the speed of the CPU, the size of the storage capacity, the speed of reading data from the storage means, the speed of communication speed, etc. (the CPU is fast, the storage capacity is large, and the data is read out) Faster and faster, the higher the performance).
- the update unit 222 of the server device 20b updates the multifunction device information stored in the storage unit 221.
- the update unit 222 acquires the multifunction device information from the sales management system of the business operator who sells the multifunction device, and updates the stored multifunction device information in the same manner as the update unit 202 illustrated in FIG. To do.
- the acquisition unit 121 of the smartphone 10b acquires multifunction device information of a user who uses the device.
- the multifunction device information is an example of information representing the usage status of the user device of the user (smartphone 10b in the present embodiment) of the present invention
- the acquisition unit 121 is an example of the “acquisition unit” of the present invention. Similar to the acquisition unit 101 illustrated in FIG. 4, the acquisition unit 121 acquires multifunction device information by transmitting request data to the server device 20 b.
- the information providing unit 223 of the server device 20b provides the user device with the multifunction device information requested from the user device. Similar to the information providing unit 203 illustrated in FIG. 4, the information providing unit 223 provides the multifunction device information to the smartphone 10 b that is the user device that has transmitted the request data.
- the acquisition unit 121 acquires the multifunction device information provided from the information providing unit 223 and supplies the acquired multifunction device information to the determination unit 102.
- the determination unit 102 of the smartphone 10b determines the user's familiarity with the operation of the user device based on the multifunction device information acquired by the acquisition unit 121.
- the determination unit 102 stores a proficiency score table in which each multi-function device information and a score indicating a proficiency level are associated with each other, and a proficiency level table in which the proficiency level score and the proficiency level are associated with each other. The proficiency level is determined using the table.
- 17A to 17D show an example of the proficiency score table.
- proficiency scores of “1”, “3”, and “5” correspond to usage periods of “less than 1 year”, “1 year to less than 3 years”, and “3 years or more”, respectively. It is attached. This usage period represents a period during which the user has used the multifunction device in the past.
- proficiency scores of “1”, “3”, and “5” are associated with the simultaneous use numbers of “1”, “2”, and “3 or more”, respectively. .
- This simultaneous use number represents the number of multi-function devices used by the user, and in the present embodiment, represents the current number of simultaneous use. In the case where a plurality of multifunction devices have been used in the past, the number of simultaneous use in the past may be included.
- the proficiency scores of “1”, “3”, and “5” correspond to the device performance (storage capacity) of “less than 32 GB”, “more than 32 GB and less than 128 GB”, and “128 GB or more”, respectively. It is attached.
- proficiency scores of “1”, “3”, and “5” are associated with device models of “low end”, “middle range”, and “high end”, respectively.
- the performance of a multi-function device usually a smartphone
- the model is represented as a device model.
- the usage period included in the multifunction device information acquired by the acquisition unit 121 is the total of the usage periods, and the above-described usage period is obtained by excluding the overlap period.
- the number of multi-function devices whose usage period has not ended represents the current simultaneous usage number.
- the acquisition unit 121 acquires information indicating the above-described use period, the number of simultaneously used devices, the device performance, and the device model as multifunction device information.
- the determination unit 102 totals the proficiency scores associated with the usage period, the simultaneous use number, the device performance, and the device model indicated by the multifunction device information supplied from the acquisition unit 121 in the proficiency score table. For example, in the case of the user of “ID001” shown in FIG. 16, the determination unit 102 supports “3” associated with the usage period of “1 year or more and less than 3 years” and the simultaneous usage number of “1”. “10”, which is the sum of “1” attached, “3” associated with the device performance “32 GB or more and less than 128 GB”, and “3” associated with the device model “middle range”, It is calculated as a score representing the proficiency level of this user.
- the determination unit 102 associates “5” associated with the usage period “3 years or more” and the simultaneous usage number “2”. “3”, “5” associated with the device performance of “128 GB or more”, and “18”, which is the sum of “5” associated with the device model of “high end”, are set as the proficiency level of this user. Calculate as the number of points to represent.
- FIG. 18 shows an example of the proficiency level table.
- the proficiency levels of “beginner”, “intermediate level”, and “advanced level” are associated with scores of proficiency levels of “less than 10”, “10 or more and less than 15”, and “15 or more”. ing.
- the determination unit 102 is a user of “ID001” described above, the score indicating the proficiency level of the user “10” is calculated, so “intermediate” associated with “10 to less than 15” is determined. It is determined as the proficiency level of the user.
- the determination unit 102 calculates the score “18” indicating the proficiency level of the user if the user is “ID002”, the “advanced person” associated with “15 or more” is assigned to the user. Judge as proficiency.
- the proficiency level of the operation is determined based on the information related to the multi-function device which is an example of the information indicating the usage status of the user device
- the usage status analysis of the user device is performed.
- the result can be reflected in the proficiency level determination process. For example, the user who has used the multifunction device for a longer period of time tends to have higher proficiency because the experience of operating the user device is accumulated.
- the number of simultaneously used devices increases, the device performance increases, and the device model tends to be closer to the high end.
- the proficiency level is determined according to these tendencies.
- the proficiency level is determined according to these tendencies.
- the multifunction device information information including the usage period, the simultaneous use number, the device performance, and the device model
- the proficiency level of the operation can be determined with higher accuracy.
- [4-1] Response to Hint Information indicating a use situation different from the above embodiment may be used for determining the proficiency level. For example, a history of operations performed by the user when the hint is displayed may be used.
- FIG. 19 shows a functional configuration realized by the smartphone 10c according to this modification.
- the smartphone 10c includes a determination unit 102, a trigger determination unit 103, a display control unit 104, a storage control unit 131, a storage unit 132, and an acquisition unit 133.
- the display control unit 104 supplies the displayed hint to the storage control unit 131.
- the display control unit 104 supplies the character string and image to the storage control unit 131 each time they are displayed.
- the storage control unit 131 stores the operation history in the storage unit 132 when an operation is performed by the user while the hint is displayed by the display control unit 104. For example, when a hint is supplied from the display control unit 104, the storage control unit 131 stores an operation history until a predetermined period thereafter. As the predetermined period, for example, a period of a length expected to allow the user to perform an operation based on the displayed hint is used. The storage control unit 131 stores the operation history in the storage unit 132 in this manner, and also stores the hint displayed when the operation indicated by the operation history is performed in the storage unit 132.
- the storage unit 132 stores the operation history and hints stored by the storage control unit 131.
- FIG. 20 shows an example of stored operation history and hints.
- the storage unit 132 stores the operation contents of “item E selection operation”, “parameter F setting operation”,..., “Initial setting completion operation”, and “19:00”, “19 : 02 ”,...,“ 20:00 ”, and a hint with the title“ initial setting operation procedure of application D ”are stored in association with each other.
- the storage unit 132 actually stores a series of hint contents displayed as representing the initial setting operation procedure of the application D.
- the acquisition unit 133 acquires the operation history stored in the storage unit 132, that is, the operation history performed by the user when the hint is displayed by the display control unit 104.
- This operation history is an example of information indicating the usage status of the user device of the user (smartphone 10c in the present modification) of the present invention, and the acquisition unit 133 is an example of the “acquisition unit” of the present invention.
- the acquisition unit 133 also acquires hints stored in association with the operation history, and supplies the operation history and hints to the determination unit 102.
- the determination unit 102 determines the user's familiarity with the operation of the user device based on the operation history acquired by the acquisition unit 133. For this determination, the determination unit 102 calculates the degree of coincidence between the operation content indicated by the operation history and the operation content indicated by the hint, and the operation time required for the operation indicated by the operation history.
- the determination unit 102 stores a proficiency score table in which the degree of coincidence and operation time of the operation content and a score indicating the proficiency are associated, and a proficiency level table in which the proficiency score and the proficiency are associated with each other. The proficiency level is determined using these tables.
- 21A and 21B show an example of the proficiency score table.
- the degree of proficiency of “1”, “3”, and “5” is added to the degree of coincidence of the operation contents “less than 70%”, “70% or more and less than 90%”, and “90% or more”.
- the operation times “standard time ⁇ less than 0.5”, “standard time ⁇ 0.5 or more, standard time ⁇ less than 1.5”, “standard time ⁇ 1.5 or more” ",” "3" and "1” are associated with the proficiency scores, respectively.
- FIG. 22 shows an example of the proficiency level table.
- the proficiency levels of “beginner”, “intermediate level”, and “advanced level” are associated with the proficiency scores of “less than 5”, “5 or more and less than 8”, and “8 or more”. ing.
- the determination unit 102 calculates the score “4” indicating the proficiency level of the user, so that “beginner” associated with “less than 5” Judged as the user's proficiency level.
- FIG. 23 shows a functional configuration realized by the smartphone 10d according to the present modification.
- the smartphone 10d includes an acquisition unit 134 instead of the acquisition unit 133 illustrated in FIG.
- the display control unit 104 displays a plurality of hints.
- the acquisition unit 134 acquires hint specifying information for specifying a hint that the user has performed a specific operation when displayed, from among a plurality of hints displayed by the display control unit 104.
- This hint specifying information is an example of information representing the usage status of the user device (the smartphone 10d in this embodiment) of the user of the present invention
- the acquisition unit 134 is an example of the “acquisition unit” of the present invention.
- the specific operation is, for example, an operation for displaying a continuation of the hint.
- FIG. 24 shows an example of a specific operation.
- the display control unit 104 displays, on the touch screen 16 of the smartphone 10d, a character string “hint” and “the operation procedure for initial setting of the application D is as follows”, and “to the next page”.
- the hint H3 including the operation element image B1 and the operation element image B2 “close” is displayed.
- the operation of pressing the operator image B1 is an example of an operation for displaying the continuation of the hint.
- an operation of moving the scroll bar to display a portion of the hint that is not displayed is also included in the operation of displaying the continuation of the hint.
- the acquisition unit 134 acquires the hint name stored in the storage unit 132 in association with the operation history including the operation contents as the hint specifying information.
- the acquisition unit 134 supplies the hint specifying information acquired in this way to the determination unit 102.
- the determination unit 102 determines the user's familiarity with the operation of the user device based on the hint specifying information acquired by the acquisition unit 134.
- the determination unit 102 stores a proficiency score table in which a hint type specified by the hint specifying information and a score indicating the proficiency are associated with each other, and a proficiency level table in which the proficiency score and the proficiency are associated with each other. In addition, the proficiency level is determined using these tables.
- FIG. 25 shows an example of the proficiency score table.
- the proficiency score “1” is associated with the hint type “initial setting, description of standard function”.
- proficiency scores “3” and “5” are associated with hint types “explanation of additional functions” and “explanation of customization method”, respectively.
- the determination unit 102 sums the proficiency scores associated with the hint types specified by the hint specifying information supplied from the acquisition unit 134 in the proficiency score table.
- the determination unit 102 calculates “1” associated with the hint type “initial setting, description of standard function” as a score representing the proficiency level. To do.
- the determination unit 102 sums up the proficiency scores associated with the types of hints. After that, the determination unit 102 determines the user's proficiency level using the proficiency level table as in the above examples.
- the types of hints that can be helpful vary depending on the level of proficiency. For example, simple tips can be helpful for beginners, but difficult tips can be helpful for advanced users.
- the proficiency level is thus determined based on the information indicating the usage status that correlates with the proficiency level of the operation (information specifying the hint that was displayed when the user performed a specific operation). By determining, the skill level of the operation can be determined with higher accuracy than when the skill level is determined without considering the information.
- FIG. 26 shows an example of the proficiency score table in this modification.
- learning scores of “0” and “2” are associated with the contract periods of “January from the start of user device sales” and “other than the above”, respectively.
- the determination unit 102 is proficient in consideration of, for example, the operation history of the user device (not limited to the operation history at the time of the hint display described above). The degree may be determined. In this case, for example, points are assigned to all operations that can be performed by the user, and higher points are assigned to difficult operations.
- the determination unit 102 determines the proficiency level by adding the average value of the points given to the operations performed by the user during a certain period to the proficiency level score calculated based on the information indicating the usage status. Note that the proficiency level determination method based on the operation history is not limited to that described here, and other well-known techniques may be used.
- proficiency levels are expressed by beginners, intermediate level, and advanced level, but this is not restrictive.
- the proficiency level for beginners or less or advanced users may be represented, or they may be represented by levels (LV1, LV2,).
- the proficiency score may be used as it is as the proficiency level (the greater the score, the higher the proficiency level).
- the higher the proficiency score the higher the proficiency level is expressed, but conversely, the proficiency level score may be deducted, and the lower the score, the higher the proficiency level may be expressed.
- the determination unit 102 determines that the higher the proficiency level is, the smaller the total proficiency level score is.
- the proficiency level may be expressed in any way as long as an appropriate hint can be displayed according to the proficiency level.
- FIG. 4 and the like may be implemented by an apparatus different from the embodiment.
- 27A and 27B show an example of a functional configuration in this modification.
- the smartphone 10e including the storage unit 201 and the update unit 202 included in the server device 20 is illustrated. In this case, even if the server device 20 is not provided, the smartphone 10e can determine the skill level of the operation based on the service contract information.
- the smartphone 10f including the trigger determination unit 103 and the display control unit 104 illustrated in FIG. 4, and the server device 20f including the storage unit 201, the update unit 202, the acquisition unit 101, and the determination unit 102 illustrated in FIG.
- An information processing system 1f is provided.
- the server device 20f determines the proficiency level of the user's operation using the smartphone 10f, and the smartphone 10f displays a hint based on the determination result.
- the server device 20f in this case is an example of the “determination device” in the present invention.
- the user device is not limited to the above-described smartphone, but may be a mobile phone, a tablet terminal, a notebook personal computer, a desktop personal computer, or the like. In short, any device that can be operated by the user may be used.
- the proficiency level determined is used for displaying a hint, but the present invention is not limited to this.
- items displayed on the menu screen may be selected according to the proficiency level (the higher the proficiency level, the more items related to screen and function customization).
- the proficiency level is lower, the size of the icon or character may be increased so that the user can operate easily.
- the proficiency level may be used for any purpose as long as user convenience is improved by making the operation of the user device different depending on the proficiency level of operation of the user device.
- the present invention is not limited to a determination device such as a CPU of a smartphone and a server device, and a determination system including the determination devices (the information processing system described in each of the above examples is an example). Can also be caught.
- the present invention can also be understood as a determination method for realizing the processing performed by each device, or as a program for causing a computer that controls each device to function.
- This program may be provided in the form of a recording medium such as an optical disk in which it is stored, or may be provided in the form of being downloaded to a computer via a network such as the Internet, installed and made available for use. May be.
- DESCRIPTION OF SYMBOLS 1 ... Information processing system, 2 ... Network, 10 ... Smartphone, 20 ... Server apparatus, 16 ... Touch screen, 101 ... Acquisition part, 102 ... Determination part, 103 ... Trigger judgment part, 104 ... Display control part, 111 ... Acquisition part 121 ... Acquisition unit 131 ... Storage control unit 132 ... Storage unit 133 ... Acquisition unit 134 ... Acquisition unit 201 ... Storage unit 202 ... Update unit 203 ... Information providing unit 211 ... Storage unit 212 ... Update unit, 213 ... information providing unit, 221 ... storage unit, 222 ... update unit, 223 ... information providing unit.
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Abstract
Description
そこで、本発明は、ユーザのユーザ装置の操作の習熟度をより高い精度で判定することを目的とする。
さらに、前記取得部は、前記サービスを契約した時期、前記サービスの契約方法、又は、前記サービスの内容変更の有無を示す情報を、前記契約に関する情報として取得してもよい。
さらに、前記取得部は、前記有料サービスの課金単価又は前記有料サービスの課金頻度を示す情報を、前記課金に関する情報として取得してもよい。
さらに、前記取得部は、前記ユーザが過去に前記第2グループに属するユーザ装置を利用してきた期間、前記ユーザが利用する前記第2グループに属するユーザ装置の台数、前記ユーザが利用する前記第2グループに属するユーザ装置の性能、又は、前記ユーザが利用する前記第2グループに属するユーザ装置のモデルの情報を、前記利用状況を表す情報として取得してもよい。
さらに、前記ユーザ装置は、当該ユーザ装置の使い方を示す複数の使い方情報を表示する機能を有し、前記取得部は、前記複数の使い方情報のうち、表示されたときにユーザが特定の操作を行った前記使い方情報を特定する情報を、前記利用状況を表す情報として取得してもよい。
図1は第1実施例に係る情報処理システム1の全体構成を表す。情報処理システム1は、スマートフォンなどのユーザ装置を利用するユーザに対して、そのユーザのユーザ装置の操作の習熟度(例えば初級者・中級者・上級者と表される)に応じたヒントを提示することで、ユーザ装置を快適に利用できるようにするためのシステムである。ここでいうヒントとは、ユーザ装置の使い方を示す情報であり、例えば現在表示されている画面における操作方法を表す情報やユーザ装置で生じたエラーからの復旧方法を表す情報などである。
図4は情報処理システム1が実現する機能構成を表す。スマートフォン10は、取得部101と、判定部102と、トリガ判断部103と、表示制御部104とを備える。サーバ装置20は、記憶部201と、更新部202と、情報提供部203とを備える。
図10は判定処理及び表示処理における各装置の動作手順の一例を表す。図10の例では、判定部102による習熟度の判定のタイミングになったことを契機に動作手順が開始される。まず、スマートフォン10(取得部101)は、自装置を利用するユーザのサービス契約情報取得を要求する要求データを生成し(ステップS11)、生成した要求データをサーバ装置20に送信する(ステップS12)。
本発明の第2実施例について、以下、第1実施例と異なる点を中心に説明する。第1実施例では、習熟度の判定にサービス契約情報が用いられたが、第2実施例では、ユーザが有料サービスを利用している場合の課金に関する情報が用いられる。
図12は記憶されている課金情報の一例を表す。図12の例では、記憶部211が、「ID001」というユーザIDに、「2016.01.10 13:xx」という課金日時及び「1500」(円)という課金額、「2016.02.20 19:xx」という課金日時及び「2000」(円)という課金額、並びに、「2016.04.05 10:xx」という課金日時及び「1000」(円)という課金額等を対応付けて記憶している。
本発明の第3実施例について、以下、上記の各実施例と異なる点を中心に説明する。上記の各実施例では、習熟度の判定にサービス契約情報や課金情報が用いられたが、第3実施例では、ユーザがこれまでに利用したスマートフォンやタブレット端末などの多機能装置に関する情報が用いられる。
図16は記憶されている多機能装置情報の一例を表す。図16の例では、記憶部221が、「ID001」というユーザIDに、「A社Low1」という利用モデル、「16GB」という記憶容量及び「2014.01~2015.12」という利用期間と、「B社Mid1」という利用モデル、「32GB」という記憶容量及び「2016.01~」という利用期間とを対応付けて記憶している。
上述した各実施例はそれぞれが本発明の実施の一例に過ぎず、以下のように変形させてもよい。また、各実施例及び各変形例は、必要に応じて組み合わせて実施してもよい。
習熟度の判定に、上記実施例とは異なる利用状況を表す情報が用いられてもよい。例えば、ヒントが表示されたときにユーザが行った操作の履歴が用いられてもよい。
図20は記憶されている操作履歴及びヒントの一例を表す。図20の例では、記憶部132が、「項目Eの選択操作」、「パラメータFの設定操作」、・・・、「初期設定完了操作」という操作内容と、「19:00」、「19:02」、・・・、「20:00」という操作時刻と、「アプリDの初期設定操作手順」というタイトルのヒントとを対応付けて記憶している。図20ではヒントのタイトルだけを表しているが、記憶部132は、実際にはアプリDの初期設定の操作手順を表すものとして表示した一連のヒントの内容を記憶している。
上記の例では、表示されたヒントに従い正確で素早い操作を行うと習熟度が高いと判定された。しかし、簡単なヒントが表示された場合、上級者はそのヒントを見る必要がないのでヒントに従った操作を行わないことがある。そこで、本変形例では、判定部102が、ユーザがどのヒントを参考にしたかということを示す情報に基づいて習熟度を判定する。
図24は特定の操作の一例を表す。図24の例では、表示制御部104が、スマートフォン10dのタッチスクリーン16に、「ヒント」及び「アプリDの初期設定の操作手順は次のとおりです。」という文字列と、「次ページへ」という操作子画像B1及び「閉じる」という操作子画像B2とを含むヒントH3を表示させている。
実施例では、サービス契約の契約時期が早いほど、すなわち契約してから経過した期間が長いほど、習熟度の点数が高くなったが、これに限らない。
図26は本変形例における習熟度点数テーブルの一例を表す。図26の例では、「ユーザ装置の発売開始から1月」、「上記以外」という契約時期に「0」、「2」という習熟度の点数がそれぞれ対応付けられている。
判定部102は、上述した利用状況を表す情報以外に、例えばユーザ装置の操作履歴(上述したヒント表示時の操作履歴に限らない)を考慮して習熟度を判定してもよい。この場合、例えばユーザが行い得る全ての操作に対して点数を付与し、難しい操作ほど高い点数を付与しておく。判定部102は、ユーザが一定期間に行った操作に付与された点数の平均値を、利用状況を表す情報に基づいて算出した習熟度の点数に合計して、習熟度を判定する。なお、操作履歴に基づく習熟度の判定方法は、ここで述べたものに限らず、他の周知の技術が用いられてもよい。
上記の各例では習熟度が初級者・中級者・上級者で表されたが、これに限らない。例えば初級者以下や上級者以上の習熟度が表されてもよいし、それらがレベル(LV1、LV2、・・・)で表されてもよい。また、習熟度の点数がそのまま習熟度として用いられてもよい(点数が大きいほど習熟度が高い)。その場合に、上記の例では習熟度の点数が大きいほど高い習熟度を表したが、反対に習熟度の点数を減点方式にして、その点数が小さいほど高い習熟度を表すようにしてもよい。その場合、判定部102は、合計した習熟度の点数が小さいほど高い習熟度だと判定する。いずれの場合も、習熟度に応じて適切なヒントが表示できるようになっていれば、習熟度はどのように表されていてもよい。
図4等に表す各機能は、実施例とは異なる装置によって実現されてもよい。
図27A及び27Bは本変形例における機能構成の一例を表す。図27Aの例では、図4のスマートフォン10が備える各部に加えて、サーバ装置20が備える記憶部201及び更新部202を備えるスマートフォン10eが表されている。この場合、サーバ装置20がなくとも、スマートフォン10eはサービス契約情報に基づいて操作の習熟度を判定することができる。
ユーザ装置は、上述したスマートフォンに限らず、携帯電話機やタブレット端末やノート型パソコン、デスクトップ型パソコンなどであってもよい。要するに、ユーザによって操作される装置であればなんでもよい。
上記の各例では判定された習熟度がヒントの表示に活用されたが、これに限らない。例えばメニュー画面で表示される項目が習熟度に応じて選択されてもよい(習熟度が高いほど画面や機能のカスタマイズに関する項目が増えるなど)。また、習熟度が低いほどアイコンや文字のサイズを大きくしてユーザが操作しやすいようにしてもよい。要するに、ユーザ装置の操作の習熟度によってそのユーザ装置の動作を異ならせることでユーザの利便性が向上すれば、どのような用途で習熟度が用いられてもよい。
本発明は、スマートフォンのCPU及びサーバ装置のような判定装置の他、それらの判定装置を備える判定システム(上述した各例に記載の情報処理システムがその一例)としても捉えられる。また、本発明は、各装置が実施する処理を実現するための判定方法としても捉えられるし、各装置を制御するコンピュータを機能させるためのプログラムとしても捉えられる。このプログラムは、それを記憶させた光ディスク等の記録媒体の形態で提供されてもよいし、インターネット等のネットワークを介してコンピュータにダウンロードさせ、それをインストールして利用可能にするなどの形態で提供されてもよい。
Claims (10)
- ユーザのユーザ装置の利用状況を表す情報を取得する取得部と、
取得された前記利用状況を表す情報に基づいて、前記ユーザの前記ユーザ装置の操作の習熟度を判定する判定部と
を備える判定装置。 - 前記取得部は、前記ユーザ装置を操作して利用するサービスの契約に関する情報を、前記利用状況を表す情報として取得する
請求項1に記載の判定装置。 - 前記取得部は、前記サービスを契約した時期、前記サービスの契約方法、又は、前記サービスの内容変更の有無を示す情報を、前記契約に関する情報として取得する
請求項2に記載の判定装置。 - 前記取得部は、前記ユーザ装置を操作して利用する有料サービスの課金に関する情報を、前記利用状況を表す情報として取得する
請求項1から3のいずれか1項に記載の判定装置。 - 前記取得部は、前記有料サービスの課金単価又は前記有料サービスの課金頻度を示す情報を、前記課金に関する情報として取得する
請求項4に記載の判定装置。 - 前記ユーザ装置には、第1グループに属するユーザ装置と、前記第1グループに属するユーザ装置よりも機能が多い第2グループに属するユーザ装置があり、
前記取得部は、ユーザがこれまでに利用した前記第2グループに属するユーザ装置に関する情報を、前記利用状況を表す情報として取得する
請求項1から5のいずれか1項に記載の判定装置。 - 前記取得部は、前記ユーザが過去に前記第2グループに属するユーザ装置を利用してきた期間、前記ユーザが利用する前記第2グループに属するユーザ装置の台数、前記ユーザが利用する前記第2グループに属するユーザ装置の性能、又は、前記ユーザが利用する前記第2グループに属するユーザ装置のモデルの情報を、前記利用状況を表す情報として取得する
請求項6に記載の判定装置。 - 前記ユーザ装置は、当該ユーザ装置の使い方を示す使い方情報を表示する機能を有し、
前記取得部は、前記使い方情報が表示されたときにユーザが行った操作履歴を、前記利用状況を表す情報として取得する
請求項1から7のいずれか1項に記載の判定装置。 - 前記ユーザ装置は、当該ユーザ装置の使い方を示す複数の使い方情報を表示する機能を有し、
前記取得部は、前記複数の使い方情報のうち、表示されたときにユーザが特定の操作を行った前記使い方情報を特定する情報を、前記利用状況を表す情報として取得する
請求項1から8のいずれか1項に記載の判定装置。 - ユーザのユーザ装置の利用状況を表す情報を取得する取得部と、
取得された前記利用状況を表す情報に基づいて、前記ユーザの前記ユーザ装置の操作の習熟度を判定する判定部と
を備える判定システム。
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