TWI735965B - Maintenance dispatching management method for drinking water equipment - Google Patents
Maintenance dispatching management method for drinking water equipment Download PDFInfo
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- TWI735965B TWI735965B TW108135885A TW108135885A TWI735965B TW I735965 B TWI735965 B TW I735965B TW 108135885 A TW108135885 A TW 108135885A TW 108135885 A TW108135885 A TW 108135885A TW I735965 B TWI735965 B TW I735965B
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Abstract
Description
本發明涉及一種飲水設備維護派工管理方法，特別是指一種用以管理多個不同用戶使用飲水設備的飲水設備維護派工管理方法。 The invention relates to a management method for the maintenance and dispatch of drinking water equipment, in particular to a management method for the maintenance and dispatch of drinking water equipment for managing the use of drinking water equipment by a plurality of different users.
現代人對於飲用水的衛生安全的要求不斷提升，因此通常會購買或租用飲水機或淨水器將自來水過濾後再行飲用。飲水設備雖然能夠增進飲水的衛生及安全性，然而卻必須定期清潔維護，以及更換濾心耗材，方能夠維持飲水設備的功能及衛生。 Modern people's requirements for the sanitation and safety of drinking water are constantly increasing, so they usually buy or rent drinking fountains or water purifiers to filter the tap water before drinking. Although drinking water equipment can improve the sanitation and safety of drinking water, it must be cleaned and maintained regularly, and the filter consumables must be replaced in order to maintain the function and sanitation of the drinking water equipment.
因此，對於飲水設備的銷售或租賃廠商而言，除了將飲水設備提供給用戶使用外，也必須肩負起飲水設備的維修保養等售後服務的工作。然而，一般飲水設備日常使用所需要的維修保養項目相當繁多，且每一種不同形式的飲水設備所需要的維修項目、維修間隔週期、以及使用的濾心耗材等都彼此不同，因此對於飲水設備廠商而言，要管理銷售或租賃給不同用戶的飲水設備的維修保養履歷相當繁雜，且容易疏失。 Therefore, for drinking water equipment sales or leasing manufacturers, in addition to providing drinking water equipment to users, they must also undertake after-sales services such as maintenance and repair of drinking water equipment. However, there are many maintenance items required for daily use of general drinking water equipment, and the maintenance items, maintenance intervals, and filter consumables required for each different form of drinking water equipment are different from each other. Therefore, for drinking water equipment manufacturers In other words, it is very complicated to manage the maintenance history of drinking water equipment sold or leased to different users, and it is easy to miss.
因此，飲水設備的銷售或租賃廠商必須耗費相當多人力來管理分散位於不同用戶處的飲水設備的維修履歷，不僅增加管理成本，也容易產生疏漏。 Therefore, the sales or leasing manufacturers of drinking water equipment must spend a lot of manpower to manage the maintenance history of drinking water equipment scattered at different users, which not only increases management costs, but also easily leads to omissions.
由於以上原因，造成飲水設備銷售或租賃廠商維護飲水設備作業上的困擾。故，如何通過流程的改良，來克服上述的缺陷，已成為該項事業所欲解決的重要課題之一。 Due to the above reasons, the drinking water equipment sales or leasing manufacturers have troubles in the maintenance of drinking water equipment. Therefore, how to overcome the above-mentioned shortcomings through process improvement has become one of the important issues to be solved by this business.
本發明主要目的，在於解決現有的飲水設備銷售維護廠商從事飲水設備的維修保養作業管理困難，難以建立正確的維修保養履歷，且容易因為飲水設備機型種類繁多造成維護作業失誤的問題。 The main purpose of the present invention is to solve the problems that the existing drinking water equipment sales and maintenance manufacturers are difficult to manage the maintenance of drinking water equipment, it is difficult to establish a correct maintenance history, and it is easy to cause maintenance errors due to the wide variety of drinking water equipment models.
本發明實施例提供一種飲水設備維護派工管理方法，用以管理多部放置於不同使用者處使用的飲水設備的維修保養作業，其中包括：實施準備程序：所述準備程序包括於多個所述飲水設備上分別設置一識別標籤，且將每一所述飲水設備的所述識別標籤和每一所述飲水設備的識別序號配對，並記錄於一管理系統上；實施排程規劃程序：所述排程規劃程序為透過所述管理系統，根據每一所述飲水設備的多種維修保養作業項目的排程規則，產生一排程資料，所述排程資料至少包含每一所述飲水設備預定實施的維修保養作業項目以及預定實施的日期；實施派工程序：所述管理系統依據所述所述排程資料或者依據叫修訊息，產生派工訊息，所述管理系統透過一派工系統調派作業人員依據所述派工訊息至預定實施維修保養作業的所述飲水設備的用戶處實施所述維修保養作業；其中，所述派工程序包括一連線查詢步驟，所述連線查詢步驟是由作業人員透過一終端電子設備讀取所述飲水設備的所述識別標籤，並且產生一辨識資料後，透過網路連接所述管理系統，以查詢所述飲水設備所需實施的維修保養作業項目。 The embodiment of the present invention provides a drinking water equipment maintenance dispatch management method to manage the maintenance operations of multiple drinking water equipment used by different users, including: implementing a preparation procedure: the preparation procedure is included in a plurality of places. An identification label is respectively set on the drinking water equipment, and the identification label of each drinking water equipment and the identification serial number of each drinking equipment are paired, and recorded on a management system; the schedule planning procedure is implemented: The scheduling planning procedure is to generate a scheduling data according to the scheduling rules of various maintenance operation items of each drinking water equipment through the management system, and the scheduling data includes at least each of the drinking water equipment reservations Implementation of maintenance work items and scheduled implementation dates; implementation of dispatch procedures: the management system generates dispatch messages based on the scheduling data or based on the repair information, and the management system dispatches operations through a dispatch system According to the dispatch information, the personnel perform the repair and maintenance work at the user of the drinking water equipment scheduled to perform the repair and maintenance work; wherein, the dispatch procedure includes a connection query step, and the connection query step is performed by The operator reads the identification tag of the drinking water equipment through a terminal electronic device, and after generating an identification data, connects to the management system through the network to query the maintenance operation items that the drinking water equipment needs to implement.
本發明一優選實施例，其中所述識別標籤為條碼標籤(BAR CODE)、二維條碼標籤(QR CODE)、射頻電子標籤(RFID)的其中之一。 In a preferred embodiment of the present invention, the identification tag is one of a barcode tag (BAR CODE), a two-dimensional barcode tag (QR CODE), and a radio frequency electronic tag (RFID).
本發明一優選實施例，其中所述排程規劃程序包括一作業分析步驟，所述作業分析步驟為透過所述管理系統，依據每一所述飲水設備的機型代號查詢一作業標準資料庫，以取得每一所述飲水設備所需實施的維修保養作業項目，以及每一所述維修保養作業項目的排程規則。 In a preferred embodiment of the present invention, the schedule planning program includes an operation analysis step, and the operation analysis step is to query an operation standard database according to the model code of each drinking water equipment through the management system, In order to obtain the maintenance operation items required for each of the drinking water equipment, and the scheduling rules for each maintenance operation item.
本發明一優選實施例，其中所述叫修訊息，為飲水設備的用戶透過用戶端電子設備連接所述管理系統，並且透過所述用戶端電子設備所設 置的一用戶端程式發出所述叫修訊息。 In a preferred embodiment of the present invention, the repair message is that the user of the drinking water equipment connects to the management system through the user-side electronic device, and is set through the user-side electronic device. A configured client program sends the repair message.
本發明一優選實施例，其中所述排程規劃程序還包括一叫修訊息彙整步驟，為將所述叫修訊息和所述排程資料彙整，而使得所述叫修訊息所要求的所述飲水設備的維修保養作業項目合併於所述排程資料中。 In a preferred embodiment of the present invention, the schedule planning procedure further includes a step of summarizing the ordering information, in order to integrate the ordering information and the scheduling data so that the ordering information required by the The maintenance work items of drinking water equipment are merged into the schedule data.
本發明一優選實施例，其中所述管理系統透過一排程規劃系統實施所述排程規劃程序，且所述排程規劃系統連接所述作業標準資料庫，以取得每一所述飲水設備的維修保養作業項目及排程規則，並且所述排程規劃系統還連接一物料清單資料庫，已取得實施各項所述維修保養作業所需使用的耗材或更換零件的資訊。 In a preferred embodiment of the present invention, the management system implements the scheduling planning procedure through a scheduling planning system, and the scheduling planning system is connected to the operating standard database to obtain information about each of the drinking water equipment Maintenance operation items and scheduling rules, and the scheduling planning system is also connected to a bill of materials database, and has obtained information on consumables or replacement parts required to implement each maintenance operation.
本發明一優選實施例，其中所述準備程序還包括一履歷檔案建立步驟，所述履歷檔案建立步驟為透過所述管理系統建置和所述飲水設備對應的履歷檔案，所述履歷檔案中至少包含所述飲水設備機型代號、所述飲水設備的生產或入廠日期、所述飲水設備的啟用日期、所述飲水設備累積使用時間、所述飲水設備的各項維修保養作業項目及前次實施維修保養項目的時間、以及所述飲水設備的用戶資訊。 In a preferred embodiment of the present invention, the preparation procedure further includes a resume file creation step, and the resume file creation step is to establish a resume file corresponding to the drinking water equipment through the management system, and the resume file at least Including the model code of the drinking water equipment, the date of production or entry of the drinking water equipment, the opening date of the drinking water equipment, the cumulative use time of the drinking water equipment, the various maintenance operations and the previous time of the drinking water equipment The time to implement the maintenance project and the user information of the drinking water equipment.
本發明一優選實施例，其中還進一步包含一履歷查詢程序，所述履歷查詢程序為透過所述終端電子設備或所述用戶端電子設備連接所述管理系統，且透過所述終端電子設備或所述用戶端電子設備讀取所述辨識標籤，產生辨識資料，且將所述辨識資料傳送至所述管理系統以查詢所述飲水設備的所述履歷檔案。 In a preferred embodiment of the present invention, it further includes a history query program, which is connected to the management system through the terminal electronic device or the client electronic device, and through the terminal electronic device or the terminal electronic device. The user-side electronic device reads the identification tag, generates identification data, and transmits the identification data to the management system to query the history file of the drinking water equipment.
本發明有益效果在於能夠簡化飲水設備供應商或維護廠商管理飲水設備維修保養作業的工作，並且使得飲水設備廠商能夠應付多種不同類型的飲水設備的維修保養以及履歷建立的繁複工作，而且避免錯誤發生。 The beneficial effect of the present invention is that it can simplify the work of drinking water equipment suppliers or maintenance manufacturers to manage drinking water equipment repair and maintenance operations, and enable drinking water equipment manufacturers to cope with the complicated work of repairing and maintaining various types of drinking water equipment and the establishment of resumes, and avoiding errors. .
為使能更進一步瞭解本發明的特徵及技術內容，請參閱以下有關本發明的詳細說明與圖式，然而所提供的圖式僅用於提供參考與說明，並非用來對本發明加以限制。 In order to further understand the features and technical content of the present invention, please refer to the following detailed description and drawings about the present invention. However, the provided drawings are only for reference and description, and are not used to limit the present invention.
1:管理系統 1: Management system
10:管理伺服器 10: Management server
11:履歷管理系統 11: Resume management system
12:排程規劃系統 12: Scheduling planning system
13:派工系統 13: dispatch system
14:客戶管理系統 14: Customer Management System
15:設備履歷資料庫 15: Equipment history database
16:作業標準資料庫 16: Operating Standard Database
17:物料清單資料庫 17: BOM database
18:通訊單元 18: Communication unit
20:網路 20: Internet
30:終端電子設備 30: Terminal electronic equipment
40:用戶端電子設備 40: User-side electronic equipment
50:飲水設備 50: Drinking water equipment
51:機體 51: body
52:出水龍頭 52: Outlet tap
53:飲水桶 53: drinking bucket
60:識別標籤 60: Identification label
S10:準備程序 S10: Preparation procedure
S11:設備檢查步驟 S11: Equipment inspection steps
S12:標籤設置步驟 S12: label setting steps
S13:編碼步驟 S13: coding steps
S14:標籤配對步驟 S14: Tag pairing steps
S15:履歷檔案建立步驟 S15: Steps to create a resume file
S16:飲水設備交付步驟 S16: Delivery steps of drinking water equipment
S20:排程規劃程序 S20: Schedule planning procedure
S21:作業分析步驟 S21: Job analysis steps
S22:排程步驟 S22: Scheduling steps
S23:排程資料彙整步驟 S23: Schedule data compilation step
S24:叫修訊息彙整步驟 S24: Call for repairing information compilation steps
S25:派工訊息輸出步驟 S25: Steps for outputting dispatch information
S30:派工程序 S30: dispatch procedure
S31:派工訊息接收步驟 S31: Steps for receiving dispatch messages
S32:人員調派步驟 S32: personnel deployment steps
S33:連線查詢步驟 S33: Connection query steps
S34:現場作業步驟 S34: On-site operation steps
S35:完工回報步驟 S35: Completion report steps
S36:履歷更新步驟 S36: Resume update procedure
圖1A為本發明方法使用的飲水設備的一實施例的示意圖。 Fig. 1A is a schematic diagram of an embodiment of the drinking water equipment used in the method of the present invention.
圖1B為本發明方法使用的飲水設備的另一實施例的示意圖。 Fig. 1B is a schematic diagram of another embodiment of the drinking water equipment used in the method of the present invention.
圖2為本發明飲水設備維護派工管理方法的流程示意圖。 Fig. 2 is a schematic flow chart of the method for maintenance and dispatching of drinking water equipment according to the present invention.
圖3為本發明採用管理系統的方塊示意圖。 Figure 3 is a block diagram of the management system used in the present invention.
圖4為本發明管理系統透過終端電子設備讀取飲水設備識別標籤以辨識飲水設備識別序號的操作方法示意圖。 4 is a schematic diagram of the operation method of the management system of the present invention reading the identification tag of the drinking water equipment through the terminal electronic device to identify the identification number of the drinking water equipment.
圖5為本發明實施準備程序流程示意圖。 Fig. 5 is a schematic diagram of the flow of the preparation procedure for the implementation of the present invention.
圖6為本發明實施排程規劃程序流程示意圖。 Fig. 6 is a schematic diagram of the process flow of the implementation of the schedule planning procedure of the present invention.
圖7為本發明派工程序流程示意圖。 Fig. 7 is a schematic flow diagram of the dispatching procedure of the present invention.
以下是通過特定的具體實施例來說明本發明所公開有關“飲水設備維護派工管理方法”的實施方式，本領域技術人員可由本說明書所公開的內容瞭解本發明的優點與效果。本發明可通過其他不同的具體實施例加以施行或應用，本說明書中的各項細節也可基於不同觀點與應用，在不悖離本發明的構思下進行各種修改與變更。另外，本發明的附圖僅為簡單示意說明，並非依實際尺寸的描繪，事先聲明。以下的實施方式將進一步詳細說明本發明的相關技術內容，但所公開的內容並非用以限制本發明的保護範圍。 The following is a specific embodiment to illustrate the implementation of the "drinking water equipment maintenance dispatch management method" disclosed in the present invention. Those skilled in the art can understand the advantages and effects of the present invention from the content disclosed in this specification. The present invention can be implemented or applied through other different specific embodiments, and various details in this specification can also be based on different viewpoints and applications, and various modifications and changes can be made without departing from the concept of the present invention. In addition, the drawings of the present invention are merely schematic illustrations, and are not drawn according to actual dimensions, and are stated in advance. The following embodiments will further describe the related technical content of the present invention in detail, but the disclosed content is not intended to limit the protection scope of the present invention.
如圖1至圖7所示，本發明的飲水設備維護派工管理方法，係用以供飲水設備廠商管理分散放置於多個不同用戶處使用的飲水設備的維修保養工作，且能夠供用戶簡單地查詢到所使用飲水設備的維修履歷。並且透過本發明的方法，使得飲水設備供應廠商能夠同時應付各種不同類型飲水設備的維護保養工作，而簡化管理作業，同時能夠容易地建立起飲水設備的維護 履歷，以方便飲水設備供應廠商管理及消費者查詢或追蹤飲水設備的維修保養履歷。 As shown in Figures 1 to 7, the drinking water equipment maintenance dispatch management method of the present invention is used for drinking water equipment manufacturers to manage the maintenance work of drinking water equipment that is scattered and used at multiple different users, and can be simple for users. Locally check the maintenance history of the drinking water equipment used. And through the method of the present invention, the drinking water equipment supplier can deal with the maintenance work of various types of drinking water equipment at the same time, simplifying the management work, and at the same time easily establishing the maintenance of drinking water equipment. Resume to facilitate the management of drinking water equipment suppliers and consumers to inquire or track the maintenance history of drinking water equipment.
如圖1A所示，為運用於本發明方法的一種飲水設備50的具體實施例，其中所述飲水設備50是屬於以桶裝飲用水為水源的飲水機，所述飲水設備50具有一機體51，機體51上能夠設置一飲水桶53，機體51內部包括有用以加熱或冷卻飲用水的加熱裝置及冷卻裝置，且機體51的前側設置有出水龍頭52。所述飲水設備50的特點，在於機體51的一側面設置有一識別標籤60，所述識別標籤60能夠為二維條碼(QR CODE)、條碼(BAR CODE)、或者為無線射頻電子標籤(RFID)等各種類型的標籤。所述識別標籤60能夠用以作為飲水設備50的識別資料。
As shown in FIG. 1A, it is a specific embodiment of a
圖1B所示，為本發明搭配使用的飲水設備50的另一具體實施例，本實施例所揭露的飲水設備50為採用水管供水的飲水設備，所述飲水設備50的機體51外側同樣設置一識別標籤60。本實施例的飲水設備50由於採用水管供水，因此不需設置桶裝飲用水，並且機體51內部還包括有過濾器以及水處理裝置。
Figure 1B shows another specific embodiment of a
特別說明，配合本發明方法使用的飲水設備50不限於上述各種實施例，由於每一種不同形式的飲水設備50的構造不同，因此不同機型的飲水設備50的日常維修保養作業項目也會有所不同，而且當進行維修保養作業時，所需要使用的耗材及替換零件也會有所不同。因此本發明針對每一種不同機型的飲水設備分別給予不同的機型代號，以利於建立起每一不同機型的飲水設備50的作業標準以及耗材物料的管理作業。
In particular, the
如圖2所示，本發明的飲水設備維護派工管理方法包括：準備程序S10、排程規劃程序S20、派工程序S30。如圖3所示，為用以實施本發明方法所採用的管理系統1的示意圖。本發明的管理系統1具有一管理伺服器10，
管理伺服器10連接一通訊單元18，並且能夠透過通訊單元18連接網路20，並且透過網路20連接多個終端電子設備30。管理伺服器10還連接一履歷管理系統11、排程規劃系統12、派工系統13、及一客戶管理系統14。
As shown in FIG. 2, the maintenance dispatching management method of drinking water equipment of the present invention includes: a preparation procedure S10, a scheduling planning procedure S20, and a dispatching procedure S30. As shown in FIG. 3, it is a schematic diagram of the
如圖4所示，為本發明管理系統1透過終端電子設備30讀取飲水設備50的識別標籤60，以辨識出飲水設備50的識別資料的示意圖。本發明的管理系統1能夠對每一不同飲水設備50分別給予一識別序號，並且將每一飲水設備50的識別序號和機體51上設置的識別標籤60相配對。本發明的管理系統1能夠透過網路20連接終端電子設備30，並且透過終端電子設備30上的一讀取裝置(例如：鏡頭、或光學掃描器)讀取識別標籤60，並產生一識別資料後，透過識別資料尋找出和所述識別標籤60相配對的識別序號，藉以辨識出飲水設備50的識別資料。
As shown in FIG. 4, it is a schematic diagram of the
特別說明，本發明使用的終端電子設備30，能夠為手機、平板電腦、或者是條碼掃描器等類型的電子裝置。並且所述終端電子設備30能夠以無線通訊方式和管理系統1連接，也能夠採用有線連接的網路和管理系統1連接。
In particular, the terminal
本實施例中，所述識別標籤60為一二維條碼，而所述終端電子設備30為手機、平板電腦、或移動式條碼掃瞄器，並且終端電子設備30能夠透過內建的攝像鏡頭，或者是另外透過藍芽或wi-fi連接一光學掃描器，以擷取識別標籤60的影像，並且透過影像辨識方式辨識出識別標籤60的辨識資料，而管理系統1能夠依據終端電子設備傳來的識別資料尋找出和所述識別標籤60相配對的識別序號。當然，所述識別標籤60也能夠為其他類型的標籤，例如：所述識別標籤60可以為電子射頻標籤，而所述終端電子設備30則能夠透過NFC傳感器或其他類型的射頻傳感器讀取識別標籤60所發射的射頻電子訊號。
In this embodiment, the
如圖5所示，為本發明實施準備程序S10的操作方法示意圖。本發明準備程序S10，為在飲水設備供應商或維護商預備將飲水設備50交付給購買或租賃所述飲水設備的用戶之前所做的準備工作。本發明的準備程序S10中，首先實施一設備檢查步驟S11，為飲水設備50的供應廠商或維護廠商的作業人員檢查飲水設備50的功能、品質、及衛生狀態是否合格，接著實施標籤設置步驟S12，由作業人員將所述識別標籤60設置於飲水設備50的機體51預定位置上。接著實施編碼步驟S13，所述編碼步驟S13是由管理系統1產生一識別序號，用以作為飲水設備的識別資料。編碼步驟S13完成後，接著進行標籤配對步驟S14，實施標籤配對步驟S14時，作業人員能夠透過終端電子設備30，或者是其他電子設備(如：條碼掃描器)讀取飲水設備50上的識別標籤60，並且產生一辨識資料，管理系統1將識別標籤60的辨識資料和飲水設備50的識別序號相互配對後，儲存於管理系統1中。當標籤配對步驟S14完成後，識別標籤60的辨識資料便和飲水設備50的識別序號產生關連，因此能夠透過識別標籤60的辨識資料從管理系統1查詢到飲水設備50的識別序號。
As shown in FIG. 5, it is a schematic diagram of the operation method of the preparation procedure S10 of the present invention. The preparation procedure S10 of the present invention is the preparation work done before the drinking water equipment supplier or maintenance company prepares to deliver the
當然，識別標籤60的辨識資料也能夠和飲水設備50的識別序號是一致的，例如：所述識別標籤60上的辨識資料能夠為一序列的代碼，而所述代碼即為飲水設備50的識別序號。
Of course, the identification data of the
接著實施履歷檔案建立步驟S15，管理系統1給予飲水設備50識別序號，並且和識別標籤60相配對後，即可依據飲水設備的識別序號建立起和飲水設備50相對應的履歷檔案，飲水設備的履歷檔案中，至少包括：所述飲水設備50的機型代號、飲水設備的生產或入廠日期、飲水設備的啟用日期及累積使用時間、飲水設備的各項維修保養作業項目及前次實施維修保養項目的時間、飲水設備的用戶資訊。
Then the resume file establishment step S15 is implemented. The
接著實施飲水設備交付步驟S16，在此步驟中，飲水設備供應商
或維護商將飲水設備運送到用戶處，進行安裝作業後，交付用戶使用。並且在作業人員完成飲水設備交付用戶的作業後，能夠透過作業人員攜帶的終端電子設備30讀取飲水設備50上的識別標籤60，並將辨識資料傳送至管理系統1，同時通知管理系統1飲水設備50已安裝交付完成的訊息，而管理系統依據此一交付完成訊息更新飲水設備50的履歷檔案，將飲水設備50的啟用日期更新為交付給用戶的日期。
Then implement the drinking water equipment delivery step S16, in this step, the drinking water equipment supplier
Or the maintainer will transport the drinking water equipment to the user, and after the installation work, deliver it to the user. And after the operator completes the work of delivering the drinking water equipment to the user, he can read the
當飲水設備50交付用戶並且啟用後，管理系統1開始實施排程規劃程序S20，以安排每一飲水設備50的維修保養作業的排程計畫。如圖6所示，本發明的排程規劃程序S20，首先實施一作業分析步驟S21，作業分析步驟S21能夠由管理系統1的排程規劃系統12連接一作業標準資料庫16，並且透過飲水設備50的機型代號從作業標準資料庫16查詢和所述機型代號相對應的一作業標準資料。所述作業標準資料中至少包括飲水設備50所需實施的各項維修保養作業的項目，以及各項維修保養作業項目的排程規則。
After the
例如，所述作業標準資料中的維修保養作業項目可以為飲水設備50的濾心清潔或更換、水槽或管路清潔、閥門檢查、更換密封墊圈、加熱器檢修、冷卻器檢修等各種例行維修保養作業，或者是故障檢修的作業項目。而所述排程規則，係為排定維修保養作業項目排程時的規則或依據，所述排程規則可以為固定的時間週期，或者為飲水設備50累積使用時間，或者為特定的故障情形。例如，前述各項維修保養項目中，包括濾心、水槽或管路的清潔能夠以固定的週期(如：年、季或月為單位)作為排程的規則，而濾心的更換則能夠以飲水設備50累積使用時間作為排程的依據，而閥門更換以及墊圈的更換，則能夠以飲水設備50產生漏水或其他不良情形的狀況作為排程的依據。
For example, the maintenance operation items in the operation standard data can be various routine maintenance such as filter cleaning or replacement of
同時，實施作業分析步驟S21時，排程規劃系統12還能夠連接一
物料清單資料庫17，所述物料清單資料庫17包含有每一種不同機型代號的飲水設備50物料清單(BOM)，所述物料清單包含有飲水設備50的各項維修保養作業所需使用的耗材或更換零件品項的資訊，因此排程規劃系統12能夠透過查詢物料清單資料庫17，而得到實施各項維修保養作業所需使用的耗材或更換零件的資訊。
At the same time, when the job analysis step S21 is implemented, the
接著實施排程步驟S22，係由排程規劃系統12依據飲水設備50的各項維修保養作業項目的排程規則，進行各項維修保養作業項目的排程規劃，並且產生一排程資料，所述排程資料中至少包含每一飲水設備50所預定實施的維修保養作業項目，以及其預定實施的日期。接著實施排程資料彙整步驟S23，是由排程規劃系統12將各個不同的飲水設備50的排程資料彙整，以使得各個不同的飲水設備50每日所需實施的維修保養項目能夠彙整於同一排程資料中。接著實施叫修訊息彙整步驟S24，所述叫修訊息，是由飲水設備50的用戶所提出，所述叫修訊息中，包含了飲水設備50的故障項目，或者是用戶所要求的維修保養項目。當管理系統1接收到叫修訊息後，能夠將所述叫修訊息所要求的維修保養項目合併於飲水設備50的排程資料中，並且在步驟S25中輸出一派工訊息。
Next, the scheduling step S22 is implemented, in which the
特別說明，本發明的方法中，用戶實施叫修程序時，用戶能夠透過用戶端電子設備40所預載的一用戶端程式連接所述管理系統1的客戶管理系統14，並且透過用戶端電子設備40讀取飲水設備50上的識別標籤60，並產生辨識資料後，將識別資料傳送至管理系統1，而使得管理系統1得知用戶叫修的飲水設備50的識別序號。當管理系統1彙整完成排程資料和叫修訊息後，能夠輸出派工訊息，以供後續的派工程序S30中，依據排程規劃系統12輸出的派工訊息進行派工作業。
In particular, in the method of the present invention, when the user implements the repair procedure, the user can connect to the
如圖7所示，當實施派工程序S30時，首先由派工系統13實施接
收派工訊息步驟S31，接著依據派工訊息，實施人員調派步驟S32，所述人員調派步驟S32為管理系統1透過派工系統13依據每日排程資料所預定實施的保養維護作業，以及人力狀況安排並指定作業人員依據派工訊息所指示，至每一飲水設備50的用戶處實施維修保養作業。
As shown in Figure 7, when the dispatch procedure S30 is implemented, the
例如：預定的工作日的當日共有多個設置於不同用戶處的飲水設備50需進行維修保養作業，因此派工系統13首先依據不同飲水設備用戶地址規劃出多條路線的維修任務，並且依據人力狀況指派不同的維修人員執行各個不同維修任務的飲水設備50的維修保養作業。並且，派工系統13能夠透過管理系統1將派工訊息發送至每一作業人員所攜帶的一終端電子設備30上，以提示作業人員所預定實施保養維修作業的飲水設備50的相關資訊，包括：飲水設備50用戶地址、聯絡方式、預定實施時間、預定實施的維修保養作業項目、以及所需使用的耗材或替換零件等資訊，因此作業人員在出發執行維修任務時，能夠先行得知維修任務的預定路線，以利於排定工作，且能夠準備需要使用的零件耗材以及適當的工具。
For example, on the scheduled working day, there are a total of multiple
當作業人員至飲水設備50用戶處進行維修保養作業時，首先透過一連線查詢步驟S33，以遠端連線方式查詢所述用戶處的飲水設備50所需要實施的維修保養作業項目。更詳細地說，當實施連線查詢步驟S33時，作業人員至飲水設備50的所在位置時，能夠先行透過終端電子設備30讀取並辨識飲水設備50上的識別標籤60，並將識別標籤60的辨識資料透過網路傳送到管理系統1，接著管理系統1再依據辨識資料相對應的識別序號查詢所述飲水設備50相對應的派工訊息，並將派工訊息中指示實施的維修保養作業項目的訊息傳送至終端電子設備30上顯示出來，以使得作業人員能夠依據終端電子設備30所顯示的訊息實施飲水設備50的實施現場作業步驟S34。
When the operator goes to the user of the
因此，本發明透過連線查詢步驟S33，使得作業人員依據派工系
統13所指派，而同時執行多部不同飲水設備50的維修保養作業時，能夠到達現場後再行透過終端電子設備30讀取飲水設備50的識別標籤60後，查詢得知所述飲水設備50所需實施的維修保養作業項目，因此避免了現場作業人員產生混淆，而施作錯誤的維修保養項目的情形產生。
Therefore, in the present invention, step S33 is inquired through the connection, so that the operator can
When the maintenance operations of multiple different
當作業人員完成現場作業步驟S34後，實施一完工回報步驟S35，透過終端電子設備30將完成維修保養作業的訊息傳送至管理系統1，管理系統1接收到完工回報訊息後，接著實施一履歷更新步驟S36，在履歷更新步驟S36中，履歷管理系統11將已實施完成的維修保養項目，以及實施所述維修保養項目的實施時間紀錄於飲水設備50的履歷檔案中，以使得飲水設備50的履歷檔案中，和維修保養作業項目相關的履歷資料能夠更新為最新狀態。
After the operator completes the on-site operation step S34, a completion report step S35 is implemented, and the message of the completion of the maintenance operation is sent to the
本發明的飲水設備維護派工管理方法還包含一履歷查詢程序，所述履歷查詢程序是由飲水設備供應商或維護商的作業人員透過終端電子設備30，或者由飲水設備用透過用戶端電子設備40連接到管理伺服器10的履歷管理系統11，並且透過終端電子設備30或用戶端電子設備40讀取飲水設備50上的辨識標籤60以後，產生辨識資料，且將辨識資料傳送至管理伺服器10以查詢和飲水設備50相對應的履歷檔案。
The drinking water equipment maintenance dispatch management method of the present invention also includes a resume query program, which is used by the operator of the drinking water equipment supplier or maintainer through the terminal
綜上所述，本發明的有益效果，主要在於能夠透過管理系統完成多個飲水設備的維修保養作業賒排程規劃，並且自動化地完成派工程序。並且作業人員執行飲水設備的維修保養作業時，能夠透過終端電子設備30讀取飲水設備50上的識別標籤，並且將辨識資料傳送到管理伺服器10的方式查詢到預定維修保養的飲水設備50所預定實施的維修保養作業項目，因此減輕了作業人員的負擔，且避免錯誤發生。
In summary, the beneficial effects of the present invention are mainly that it can complete the credit scheduling planning of the repair and maintenance of multiple drinking water equipment through the management system, and complete the dispatching procedure automatically. In addition, when the operator performs the maintenance work of drinking water equipment, he can read the identification tag on the
因此，透過本發明的方法，能夠簡化飲水設備供應商或維護廠商管理飲水設備維修保養作業的工作，並且使得飲水設備廠商能夠應付多種 不同類型的飲水設備的維修保養以及履歷建立的繁複工作，而且避免錯誤發生。 Therefore, through the method of the present invention, it is possible to simplify the work of drinking water equipment suppliers or maintenance manufacturers to manage drinking water equipment repair and maintenance operations, and enable drinking water equipment manufacturers to cope with a variety of The complicated work of repairing and maintaining different types of drinking water equipment and establishing resumes, and avoiding mistakes.
以上所公開的內容僅為本發明的優選可行實施例，並非因此侷限本發明的申請專利範圍，所以凡是運用本發明說明書及圖式內容所做的等效技術變化，均包含於本發明的申請專利範圍內。 The content disclosed above is only the preferred and feasible embodiments of the present invention, and does not limit the scope of the patent application of the present invention. Therefore, all equivalent technical changes made using the description and schematic content of the present invention are included in the application of the present invention. Within the scope of the patent.
1:管理系統1: Management system
10:管理伺服器10: Management server
11:履歷管理系統11: Resume management system
12:排程規劃系統12: Scheduling planning system
13:派工系統13: dispatch system
14:客戶管理系統14: Customer Management System
15:設備履歷資料庫15: Equipment history database
16:作業標準資料庫16: Operating Standard Database
17:物料清單資料庫17: BOM database
18:通訊單元18: Communication unit
20:網路20: Internet
30:終端電子設備30: Terminal electronic equipment
40:用戶端電子設備40: User-side electronic equipment
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| US20050165582A1 (en) * | 2004-01-26 | 2005-07-28 | Tsung Cheng K. | Method for estimating a maintenance date and apparatus using the same |
| TWI356351B (en) * | 2007-05-14 | 2012-01-11 | Family Mart | |
| TWI358043B (en) * | 2007-11-07 | 2012-02-11 | Ruentex Eng & Constr Co Ltd | System with graphic interface for reporting the eq |
| CN101655918A (en) * | 2009-09-04 | 2010-02-24 | 重庆大学 | Refinement production system and production method based on RFID and bar code fusion |
| CN102722785A (en) * | 2012-05-29 | 2012-10-10 | 安徽金缆信息技术有限公司 | Workshop operation management method, system and server |
| TWI526955B (en) * | 2014-09-10 | 2016-03-21 | 中興保全股份有限公司 | Intelligent streetlight management system |
| CN107527213A (en) * | 2017-08-28 | 2017-12-29 | 安徽天恩信息科技有限公司 | A kind of after-sale service management platform and its method |
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| TW202115630A (en) | 2021-04-16 |
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