509860 A7 __B7 五、發明説明（1 ) 【發明所屬之技術領域】 (請先閲讀背面之注意事項再填寫本頁) 本發明，係關於使用電腦來管理物品的配送資訊之系 統，特別是關於以報章雜誌，電視、商品目錄以及網際網 路的網頁等來廣告，以郵件、電話、傳真以及電子郵件等 接受訂購，在於配送商品的郵購，對於顧客資訊與物品的 配送資訊等的管理上有用之系統。 【先行技術】 在備齊多樣商品的郵購形態，針對於商品的廣告業者 ，接受從顧客來的購買商品的訂購，與顧客進行買賣契約 者（以下稱爲接受訂貨業者）；及接受從接受訂貨業者來 的商品的發送指示，向顧客發送商品者（以下稱爲出貨業 者）係有不同的情況。 經濟部智慧財產局員工消費合作社印製 此情況下的商品之配送處理，一般是利用下列的順序 來進行（參照第1 1圖）。首先，接受從顧客來的訂購之 接受訂貨業者係記入（輸入）訂購內容於管理底帳後（箭 形符號绵），通知發送商品的品名與數量’並且訂購者的 姓名、住址以及電話等之投遞處資訊（箭形符號纶）至保 管著被訂購的商品的出貨業者。 接收到發送指示的出貨業者，係採集被訂購之商品’ 並且作成表示發送商品一纜表之貨單’將此與商品一同捆 包，又作成配送傳票貼於捆包貨品’交予配送業者（箭形 符號维）。 從出貨業者發送出來的商品係由配送業者遞送至顧客 本紙張尺度適用中國國家標準（CNS)A4規格（210x297公釐） Λ 509860 A7 B7 五、發明説明（2 ) 。在交貨時’記入有由顧客蓋章等簽收證明之簽收單係從 配送業者送至接受訂貨業者（箭形符號绪），接著，由於 (請先閲讀背面之注意事項再填寫本頁) 接k _了貝Μ者日己入元成父貨的意思於管理底帳來結束交貨 處理。 【本發明所欲解決之課題】 在以往的配送處理的程序中，接受訂貨業者向出貨業 者做商品的發送指示時，將發送商品的品名等、與顧客的 姓名及住址等之顧客資料一同通知。但是，有過出貨業者 在商品的配送處理以外的目的使用此資料，例如進行對於 接受訂貨業者的妨害營業行爲，或使其向第3者流出，造 成顧客的困擾之事。 經濟部智慧財產局員工消費合作杜印製 接受訂貨業者與出貨業者係既然在於商品販賣店與製 造廠商的關係，就必須以深厚的信賴關係來結合，兩者必 須注意將使用顧客的資料於別的用途上而造成對於任何一 方或雙方的不利，或預先互相交換該般的協定係理想的， 不過隨著發送指示顧客的資料通知至出貨業者，在該處理 被委託於出貨業者的前述程序下，接受訂貨業者係無法完 全防止預期外的資料的轉用與流出。 又，在以往的配送處理的程序中，出貨業者係作成貨 單及配送傳票.，在此之中，貨單係與商品一同捆包，不過 對於出貨業者而言係有作成這些書面所需要的事務處理成 本龐大、且也包含簽收單的送回之管理這些書面的處理係 在配送處理全體佔有龐大的作業負擔之問題。 本紙張尺度適用中國國家標準（CNS ) A4規格（210 X297公釐） 509860 A7 B7 五、發明説明U ) (請先閱讀背面之注意事項再填寫本頁) 本發明係有鑒於以往如此般之問題點，在於使用電腦 管理物品的配送資訊，在從物品的發送至交貨的配送處理 過程中，作成以需要的最低限度的資訊來進行配送處理不 使顧客的資料流出而遭受濫用，特別是在接受商品的訂貨 者與進行商品的配送者係不相同之情況下，使發送者不知 顧客資訊；以及儘量地減少在以往的配送處理中利用使用 書面資訊的授受且同時有效率地進行配送處理全體，作爲 課題。 【用以解決課題之手段】 經濟部智慧財產局員工消費合作社印製 爲了解決前述課題本發明，係利用通訊線路來連接受 理從顧客來的物品的購入申請者之接受訂貨電腦；及進行 物品的保管、捆包、發送處理者之出貨電腦；及進行將發 送的物品配送至顧客者之配送電腦，在於配送處理，利用 將從接受訂貨電腦只傳送必要的資料至出貨電腦與配送電 腦之各自的處理上進行處理；另一方面，將從兩電腦傳送 關於處理狀況的資訊至接受訂貨電腦，以接受訂貨電腦構 成能夠一元化管理顧客資訊和物品的配送資訊之系統。 更詳細地說明就是接受訂貨電腦，係在記憶手段具備 :至少包含顧客的姓名、住址、連絡電話、用來特定顧客 的號碼等之顧客資料檔案；及包括有商品名稱、其管理代 碼等的商品資料檔案而構成的。 形成在顧客資料檔案，每個顧客資訊係利用顧客號碼 來管理；在商品資料檔案，每個商品資訊係利用商品號碼 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） -6 - 509860 A7 B7 五、發明説明（4 ) 來特定管理。有從新顧客來的訂購申請或有商品的追加時 ，這些資訊會被依次地輸入而使資料檔案被更新。 (請先閱讀背面之注意事項再填寫本頁) 在於接受訂貨處理，接受訂貨電腦，係按顧客來之交 易申請，進行作成接受訂貨資訊檔案的處理。接受訂貨資 訊檔案，係包含有關於訂貨品名、數量及交貨希望日期等 的訂貨內容之資訊；及賦予顧客相關連的固有的確認號碼 、使用於配送處理的傳票號碼等之資訊而構成的。 在此將確認號碼，係合成特定顧客號碼等的顧客之資 訊與特定接受訂貨號碼等的接受訂貨內容之資訊，能夠構 成以一個確認號碼特定兩個資訊。 經濟部智慧財產局員工消費合作社印製 第1圖，係表示接受訂貨資訊檔案的構成影像的一個 例子。如圖所示一般，對於從顧客來的一次的訂購，設定 .一個確認號碼，在每個確認號碼記錄訂貨品名、數量、交 貨希望日期等的訂貨內容。訂貨品名有複數個且各個商品 的出貨廠商係不同之情況，即，如圖所示，商品A、B係 從X廠商，商品C係從Y廠商各自出貨之情況下，按出貨 廠商設定傳票號碼，在每個確認號碼記錄。且，接受訂貨 資訊檔案，係具備訂貨物品的配送資訊記錄領域，形成記 錄各個品名的配送資訊。 作成的接受訂貨資訊檔案係被儲存在記憶手段。以後 ，接受訂貨資訊檔案係利用確認號碼來特定管理，在從商 品的發送到交貨的處理過程中，資訊係依次地被輸入，來 進行配送資訊的管理。 在於出貨處理，包含有每個確認號碼的定貨品名、數 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） 509860 A7 B7 五、發明説明（5 ) (請先聞讀背面之注意事項再填寫本頁) 量、交貨希望日期及傳票號碼的發送資訊係從接受訂貨電 腦通知至出貨電腦。此時，前述顧客資料檔案的內容之顧 客姓名、住址、聯絡電話等之顧客資料係不通知至出貨電 腦。 出貨電腦，係打字輸出被通知的發送資訊，提供利用 手作業來進行物品的採集與捆包處理。被通知的發送情報 輸入到區分裝置，從採集到捆包處理亦可以自動化化來進 行。 且，在於出貨處理，利用出貨電腦發行貼於捆包物品 上的送貨淸單。此送貨淸單，係打字輸出從接受訂貨電腦 通知來的發送資訊中，至少有確認號碼、交貨希望日期以 及傳票號碼與表示傳票號碼資訊的條型碼等之符號於1張 .標籤的表面上而形成者。送貨淸單係亦可以複數張來構成 。發行後的送貨淸單係被貼於每個確認號碼的被捆包之貨 品上。 經濟部智慧財產局員工消費合作社印製 如果送貨淸單的發行處理結束的話，出貨電臘係會通 知該意思至接受訂貨電腦。接受到通知的接受訂貨電腦， 係進行輸入被通知來的資訊到符合的確認號碼的接受訂貨 資訊檔案。 在於配送處理，配送電腦係根據被表示在送貨淸單上 的傳票號碼及條型碼提供捆包貨品至配送處理。 首先，配送電腦係輸入前述傳票號碼及被表示在條型 碼上的資訊，進行管理處理貨品的資訊之發送總計。被輸 入的資訊係能從傳票號碼及條型碼來讀取貨主（接受訂貨 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） -8- 509860 A7 B7 五、發明説明（6 ) (請先閲讀背面之注意事項再填寫本頁) 業者）與顧客（投遞處）的附近的到逢店等之資訊。發送 總計之後，配送物品的資訊係以配送電腦來進行一元化管 理，物品係利用配送業者的貨品區分終端機來自動化區分 ，運送到投遞處。 配送處理狀況，係進行發送總計後，在物品通過區分 終端機條型碼的資訊每次被輸入至配送電腦時、及每個預 定的時間，配送電腦係通知至接受訂貨電腦。 接收到通知的接受訂貨電腦，係進行將被通知的資訊 依次地輸入到符合的確認號碼的接受訂貨資訊檔案的處理 〇 又’在配送處理，前述的發送資訊；及包含與確認號 碼相對應的顧客的住址、姓名的投遞處資訊被通知到配送 電腦’配送電腦係會發行表示這些資訊的貨單。貨單，係 打字輸出收取貨品的顧客之姓名與已訂貨之商品的明細等 之資訊而形成的。 經濟部智慧財產局員工消費合作社印製 貨單的發行，係除了在被貼於各個物品的每個傳票號 碼皆發行之外，複數口的貨品之情況時在每個確認號碼也 被發行。在每個傳票號碼皆發行的情況時，被捆包在該貨 品的商品之明細係打字於一份的貨單上，在每個確認號碼 皆發行的情況時，被捆包在複數個貨品的商品之明細係打 字於一份的貨單上。即使在出貨廠商係不同的複數個貨品 ’交貨日期係相同的情況下，亦能夠打字輸出被捆包商品 的明細於一份的貨單上。 貨單的發行，係主要在送達店來進行的。 本紙張尺度適用中酬家標準（CNS ) A4規格（210x297公釐)一 一 -9- 509860 A7 B7 五、發明説明（7 ) (請先閲讀背面之注意事項再填寫本頁) 已被發行的貨單係與貨品一同交給顧客，由於交貨結 束配送處理的話，該意思係從配送電腦通知到接受訂貨電 腦。接受到通知的接受訂貨電腦係進行依次地輸入被通知 來的資訊至符合的確認號碼或傳票號碼的接受訂貨資訊檔 案的處理。 根據如此般的構成的本發明之配送資訊管理系統的話 ，因顧客的資料係從接受顧客的訂貨的處理到商品交貨的 處理會被秘藏，所以能夠防止顧客資料的流出與被濫用。 從商品的出貨至交貨的處理狀況係隨時被輸入到接受 訂貨電腦，在於接受訂貨電腦成爲能夠一元化管理顧客資 訊及物品的配送資訊。 並且，在於出貨處理，不須要進行貨單的發行與其捆 .包作業，該處理係被省力化，能夠減輕進行商品發送者的 作業負擔。 經濟部智慧財產局員工消費合作社印製 不問有線、無線，能夠利用公共電話線路及專用線路 以及網際網路通訊網來作爲相互連接接受訂貨電腦、出貨 電腦以及配送電腦的通訊線路。不論何種的通訊形態，爲 了防止資訊的洩漏，從接受訂貨電腦向出貨、配送兩電腦 的資訊的通知，係從出貨電腦或配送電腦接受到通知要求 的接受訂貨電腦係進行要求側的電腦之認證確認後，進行 只傳送必要的資訊到要求側的電腦的處理是適宜的。 作成按照從出貨電腦或配送電腦來的通知要求，形成 接受訂貨電腦通知資訊的情況下，在操作出貨電腦或配送 電腦側，預先安裝送貨淸單或貨單的打字標籤於列表機上 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） -10- 509860 A7 B7 五、發明説明（8 ) ，能構成與從接受訂貨電腦的打字資訊的傳送同步地進行 送貨淸單或貨單的發行。 (請先閲讀背面之注意事項再填寫本頁) 又，在於前述結構的系統，在配送電腦設置讀取文字 與圖面等影像資訊的掃描器，將貨品交予顧客後，從輸入 裝置將記入在簽收單中的顧客的蓋章與簽名輸入配送電腦 ，再將此傳送到接受訂貨電腦，在於接受訂貨電腦進行輸 入被傳送來的畫像到附上有符合的確認號碼之接受訂貨資 訊檔案的處理是適宜的。利用如此的處理，變得不須要以 往的進行送回簽收單的作業與被送回來的簽收單的確認作 業，能謀求配送處理的效率化。 再者，簽收單係由於前述輸入裝置能夠使用可適宜讀 取的結構者。亦可將簽收單與貨單設置成一份，從貨單切 .離使用，或發行兩張貨單，一張作爲簽收單來使用或將貨 單與簽收單個別發行來使用。 在於以一元化管理顧客資訊與物品的配送資訊於接受 訂貨電腦之前述結構的系統，使用被輸入於接受訂貨資訊 檔案中之資料，能夠進行各種的配送確認處理。 經濟部智慧財產局員工消費合作社印製 例如，如設置由根據接受訂貨資訊檔案抽出當天份的 出貨預定資料的處理；根據從出貨電腦或配送電腦通知的 資訊抽出出貨確定資料的處理；核對兩資料，抽出不重合 的資料的處理之各處理所組成的未發送商品的檢索處理手 段的話，能夠自動地進行未出貨資料的抽出與通知。 且，亦可使用被輸入到接受訂貨資訊檔案的資料，按 顧客來的要求或自動地設置通知物品的配送資訊至顧客的 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） -11 - 509860 A7 B7 五、發明説明（9 ) (請先閲讀背面之注意事項再填寫本頁) 機能於接受訂貨電腦上。向顧客的通知，係例如能夠利用 被登錄在顧客資料檔案的顧客之電子信箱與傳真號碼以及 電話號碼等來進行。當以自動通知的情況時，例如能夠進 行每次輸入新的配送資訊到接受訂貨資訊檔案後，或每個 預定的時間，定期地以電子書信或傳真傳送配送資訊至顧 客處。 【發明之實施形態】 參照圖面說明本發明之一實施形態。 如圖所示之形態係表示在於以電話、傳真及電子書信 來接受訂購，配送商品至顧客的郵購，接受訂貨業者與出 貨業者係不同，商品的配送處理是配送業者來進行的情況 之適用例。 第2圖係表示接受訂貨業者從接受到顧客的商品訂購 後到交貨的資訊與物品的流程。 經濟部智慧財產局員工消費合作社印製 接受訂貨業者、出貨業者及配送業者係各自具有接受 訂貨電腦1、出貨電腦2以及配送電腦3，這些電腦係通 過網際網路相互地連接，形成能進行資料傳送。在此之中 ，配送電腦3，係由設置在距離出貨業者最近之發送店、 配送中心，距離顧客最近之送達店的各貨品處理終端機之 電腦3 1、3 2、3 3所構成。配送電腦3 1、3 2、 3 3係通過網際網路與接受訂貨電腦1連接，不過利用配 送業者中的專用線路來互相地連接，行程能夠進行資料的 共有與連動的處理。再者，雖未圖示，不過出貨業者所處 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） -12- 509860 A7 一 —___ B7 五、發明説明（10 ) 理的每個商品種類是具有複數個，各個.電腦係作爲出貨電 腦來與網際網路連接。 (請先閲讀背面之注意事項再填寫本頁) 又，在接受訂貨電腦1 ，通過網際網路也與顧客的電 腦連接，形成能夠進行訂貨商品的輸入、商品配送狀況的 查詢、及顧客資訊之登錄等。 第3圖係表示接受訂貨電腦1之構成例。 如圖所示一般接受訂貨電腦1 ，係連接記憶部1 2且 通過輸出入控制部，由鍵盤及滑鼠所組成的輸入部1 4、 顯示器表示部1 5、印刷輸出部1 6、與網際網路連接控 制資料的傳送及接收之通訊控制部1 7的各部是連接於主 控制部1 1 〇 . 經濟部智慧財產局員工消費合作社印製 主控制部1 1係具有0 S等的控制程序及爲了儲存所 需的資料的內部存儲器，按被儲存在記憶部1 2的處理程 序控制前述各處理部，形成管理顧客資訊、商品的配送資 訊及其他之資料。記憶部1 2係硬碟與軟碟等之存儲手段 ，儲存著控制各處理部的處理程序、顧客資料檔案1 2 1 、商品資料檔案1 2 2以及傳票處理資料檔案1 2 3等之 資料檔案。 顧客資料檔案1 2 1係被輸入有由顧客號碼、顧客的 姓名、住址、電話號碼、電子信箱、商品的支付條件與方 法等的契約資訊、關於配送的條件以及過去的交易的履歷 等的項目所組成關於顧客資訊的檔案，每個顧客的該資訊 係被管理的。商品資料檔案1 2 2係被輸入之商品名稱、 商品管理號碼、買進價格、販賣價格等的商品個別資訊、 本紙張尺度適用中國國家襟準（CNS ) A4規格（210X297公釐） -13- 509860 A7 _ B7 五、發明説明（11 ) (請先閲讀背面之注意事項再填寫本頁) 處理的出貨業者與庫存數量以及製造預定等的販賣資訊的 檔案，每個商品的該資訊係被管理的。又，傳票處理資料 檔案1 2 3係被輸入有預先從配送業者給予接受訂貨業者 的傳票號碼範圍的資料、及對於從商品的投遞處引導出配 送業者的經銷店（送達店）之代碼所須的資料之檔案。 再者，出貨電腦2與配送電腦3係也與接受訂貨電腦 1相同具備前述各處理部而構成的。 且，配送電腦3，係構成利用P P (桌上型條型碼讀 出器）來讀取條型碼能進行資料輸入，並且具備掃描器等 的輸入裝置，讀取文字與圖面等的影像資訊能夠進行資料 輸入。 接受訂貨業者、出貨業者及配送業者的各自的電腦， .係構成利用儲存在各自記憶部的動作程序，在從商品的訂 貨至交貨的過程中，如以下般地動作，處理必要的資訊。 在每個處理階段分別說明各電腦的動作內容。 〔訂貨的受理及接受訂貨處理〕 經濟部智慧財產局員工消費合作社印製 從顧客來的訂貨受理，係利用輸入對於在顧客的姓名 、住址、電話號碼、支付條件等的顧客與接受訂貨業者之 間，進行交易所必要的資訊；及關於訂貨的商品與其數量 以及交貨希望日期等的訂貨內容之資訊至接受訂貨電腦1 來進行（第2圖中的箭形符號绵）。 PJ於顧客的資訊是被輸入至顧客資料檔案1 2 1 ;關 於訂貨內容的資訊是與固有的確認號碼及傳票號碼一同被 本紙張尺度適用中周國家標準（CNS ) A4規格U10X 297公釐)~ -14- 509860 A7 B7 五、發明説明（12 ) 輸入至在每次受理訂貨時作成的訂貨資訊檔案之被輸入的 貪訊係被儲存在記憶部1 2。 (請先閲讀背面之注意事項再填寫本頁) 第4圖係表示顧客是通過網際網路將自己的電腦連線 到接受訂貨電腦1 ，在於進行商品的訂貨時之接受訂貨電 腦1的處理流程。 在於同一圖，在S 1受理通過網際網路的連線3了貨’ 能夠輸入訂貨內容至接受訂貨電腦1。顧客的輸入項目係 訂貨的商品號碼、數量、交貨希望日期。 在S 2判斷全項目是否有被輸入，如有不足項目時， 要求輸入。 在S 3當輸入每個品名的交貨希望日期時，判斷是否 能夠交貨。此判斷係參照商品資料檔案1 2 2進行存庫數 量的確認，同時進行比較商品的捆包與配送所需的時間及 到交貨希望日期爲止的時間。被判斷在交貨希望日期不可 能交貨時，針對符合的品名要求變更交貨希望日期等。 經濟部智慧財產局員工消費合作社印製 在S 4向顧客要求是否進行新登錄處理。已登錄結束 的顧客係在S 5輸入登錄號碼，新顧客係在s 6輸入顧客 資訊。在此顧客的輸入項目係姓名、住址、電話號碼、電 子郵件信箱、支付條件、支付方法以及關於配送的條件等 〇 在S 7向登錄結束的顧客詢問登錄內容是否有變更， 在有變更之情況時要求輸入變更的內容。 在S 8判斷顧客資訊的全項目是否有被輸入，如有不 足項目時要求輸入資訊。 -15- 509860 A7 B7 五、發明説明（13 ) 在S 9針對新顧客設定顧客號碼且通知顧客。 (請先閲讀背面之注意事項再填寫本頁) 在訂貨內容的輸入、顧客登錄的確認處理結束的時間 ，接受訂貨電腦1係作成接受訂貨資訊檔案，輸入關於訂 貨內容的資訊至此檔案，並且在S 1 0輸入也賦予關係的 使用於配送的傳票號碼。傳票號碼係對於一個配送貨物給 予一個。即使在商品的出貨業者係不同的情況下，出貨業 者也是對於捆包的一個物品給予一個。 又在S 1 1，設定特定此次訂貨的內容之確認號碼’ 附加在接受訂貨資訊檔案，通知顧客。再者，向顧客通知 其顧客號碼與確認號碼，係利用表示在顧客的電腦4之顯 示器上來進行的。 此確認號碼，係例如組合特定顧客的代碼、及特定從 顧客來的訂貨內容之代碼來構成，當顧客號碼是〃 2 13 0 18」、被輸入到接受訂貨電腦1的訂貨受理順 序是「9 9 9 9」號之情況時，顧客號碼係成爲結合兩號 碼後的「2 1 3 0 1 8 9 9 9 9」。 經濟部智慧財產局員工消費合作社印製 訂貨的受理，係使用郵件、傳真及電話等來進行，在 這些的情況下，接受訂貨業者係直接輸入必要的資訊到接 受訂貨電腦1 ，關於顧客的顧客號碼或確認號碼的通知， 係使用郵件、傳真及電話等來進行。 接受訂貨處理結束後，接受訂貨電腦1 ，係如第5圖 所表不一般’以確認號碼5、及包括接收到訂購的商品號 碼與其數量的明細資訊6 a之出貨指示明細6來作爲發送 資訊，通知至處理訂貨商品的各出貨業者的出貨電腦2 ( 本紙張尺度適用中.國國家標準（CNS ) A4規格（210X297公釐） -16- 509860 A7 B7 五、發明説明（14) (請先聞讀背面之注意事項再填寫本頁) 第2圖中的箭形符號纶）。通知，係在每次進行訂貨受理 處理後或間隔半天與間隔一天，在預定的時刻可定期地自 動化地進行。亦可接收到從出貨電腦2來的通知要求後再 進行。 〔出貨處理〕 接收到從接受訂貨電腦來的發送資訊的通知之出貨電 腦2，係以前述出貨指示明細6的形式打字輸出被通知來 的資訊作爲出貨一纜表，出貨業者係一面確認出貨一纜表 一面進行商品的採集與捆包處理。也能夠輸入被通知來的 發送資訊到區分裝置，從採集到捆包處理以自動化來進行 〇 又，在這些的處理的前後，或與這些處理同時，出貨 業者係利用出貨電腦2，發行貼於被捆包的貨品上的送貨 淸單。 經濟部智慧財產局員工消費合作社印製 送貨淸單的發行，係能夠與在安裝送貨淸單的打字標 籤於出貨電腦2的列表機後的狀態下，通過網際網路與接 受訂貨電腦1連接，與從接受訂貨電腦1傳送打字資料至 出貨電腦2同步進行。 第6圖係表示出貨電腦2發行送貨淸單時的接受訂貨 電腦1的處理流程。 在於同一圖，在S 1通過網際網路，受理從出貨電腦 2來的打字資料的傳送要求，能夠輸入必要的資料至出貨 電腦2的認證確認。從出貨電腦2被輸入的資料，係預先 本紙張尺度適用中國國家標準（CNS ) A4規格（210 X 297公釐） 17- 509860 經濟部智慧財產局員工消費合作社印製 A7 B7 五、發明説明（15 ) 分配在出貨電腦2上的I D號碼與密碼。這些資料也被儲 存於接受訂貨電腦1的記憶部1 2。 在S 2判斷被〕輸入的I D號碼與密碼是否爲已登錄 的號碼。當登錄號碼以外的號碼被輸入時，在S 3表示錯 誤訊息於顯示器上，要求輸入訂正後的號碼。 在S 4認證確認後，從I D號碼來判斷傳送的資訊的 等級。在送貨淸單的發行處理，只傳送打字於具有確認號 碼、交貨希望日期、傳票號碼及其條型碼等的送貨淸單上 之資訊，其他被輸入在顧客資料檔案1 2 1的資訊係不被 傳送。 在S 5向出貨電腦要求確認號碼的輸入。出貨業者係 輸入記載於前述被通知來的發送資訊之確認號碼至出貨電 腦2 〇 在S 6核對輸入後的確認號碼及附在發送資訊檔案的 確認號碼，當錯誤的號碼被輸入時，在S 7表示錯誤訊息 在顯示器上，要求訂正後的號碼之輸入。 如爲正確的確認號碼被輸入的話，在S 8從對應的接 受訂貨資訊檔案抽出打字於送貨淸單上的資料，與打字指 示控制資料一同傳送至出貨電腦2。在出貨電腦2，與資 料的傳送同步打字輸出被傳送來的資料到安裝在列表機的 標籤上，發行送貨淸單。 送貨淸單1張份的資料被傳送後，接受訂貨電腦1係 在S 9詢問出貨電腦2是否再發行送貨淸單。如再發行送 貝淸單日寸’從出貝電腦2再次地輸入確認號碼反復前述處 本紙張尺度適用中國國家標準（CNS ) A4規格（21〇 X 297公釐） , , 裝 ： 訂 · . (請先閱讀背面之注意事項再填寫本頁) -18- 509860 A7 B7 五、發明説明（16 ) 理’當結束發行時在S 1 〇切斷連接。 在以上的處理順序中被發行的送貨淸單7，係如第7 圖所表示一般，在1張標籤的表面上，將傳票號碼與其條 型碼8、距離配送物品的投遞處最近的配送業者之送達店 的條型碼8 a、同送達店的代碼8 b、交貨希望日期7 a 以及確認號碼5打字成一體而形成的。再者，送達店的條 型碼8 a及送達店的代碼8 b，係根據被登錄於顧客資料 檔案1 2 1的顧客之住址資料，從傳票處理資料檔案 1 2 3所引導出來的資料。發行後的送貨淸單，係由出貨 業者以每個確認號碼被貼於被捆包後的物品上。 送貨淸單的發行處理結束的話，出貨電腦2係通知其 意思到接受訂貨電腦1 (第2圖中的箭形符號维）。以上 的處理，係在於從接受訂貨電腦1接收到發送資訊的通知 的各出貨業者之出貨電腦2，各自進行的。 接收到通知的接受訂貨電腦1係進行輸入被通知來的 資訊至符合的確認號碼的接受訂貨資訊檔案的處理。在於 前述的送貨淸單的發行處理，亦可在接受訂貨電腦1 ，出 貨電腦2由於進行發行結束的處理後與切斷通訊線路連動 ，輸入發行處理結束的意思至接受訂貨資訊檔案。 〔配送處理〕 配送處理，係被分類成由出貨業者交貨至配送業者的 發送處理、在配送業者的集貨中心等區分貨品的區分處理 及交貨至顧客的交貨處理。各個處理係由配迭巢者來進f了 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） —--------衣-- (請先閱讀背面之注意事項再填寫本頁)509860 A7 __B7 V. Description of the invention (1) [Technical field to which the invention belongs] (Please read the precautions on the back before filling out this page) The present invention relates to a system for managing the distribution information of articles using a computer, especially about using a computer Newspapers, magazines, televisions, catalogs, and Internet pages are used to advertise, and orders are accepted by mail, telephone, fax, and e-mail. It is used for mail order delivery of goods, and is useful for management of customer information and delivery information of items. system. [Advanced technology] In the form of mail order with a wide variety of products, the advertising company for products accepts purchase orders from customers and enters into contracts with customers (hereinafter referred to as "order acceptors"); The delivery instructions of the products from the supplier may be different from those who send the product to the customer (hereinafter referred to as the shipping supplier). Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. In this case, the distribution of goods is generally performed in the following order (see Figure 11). First, the order acceptor who accepts the order from the customer enters (enters) the order content into the management account (arrow-shaped symbol) and informs the product name and quantity of the sent product, and the orderer ’s name, address, and phone number. Delivery information (arrow-shaped symbol) to the shipper who keeps the ordered products. After receiving the delivery instructions, the shipping company collects the ordered products' and creates a manifest indicating the sending of the product's cable list. 'This is bundled with the goods, and a distribution voucher is affixed to the packed goods' and delivered to the shipping company. (Arrow-shaped symbol dimension). The goods sent from the shipping company are delivered by the shipping company to the customer. The paper size is applicable to the Chinese National Standard (CNS) A4 specification (210x297 mm) Λ 509860 A7 B7 V. Description of the invention (2). At the time of delivery, a receipt form with a receipt stamped by the customer, etc., is sent from the delivery provider to the order acceptor (arrow symbol), and then (please read the precautions on the back before filling this page). The meaning of k_Bei who has entered the yuan into the father's goods is to manage the bottom account to end the delivery process. [Problems to be Solved by the Invention] In the conventional distribution processing program, when receiving an order from the ordering company to the shipping company, the name of the product to be sent is included with the customer information such as the name and address of the customer. Notice. However, the shipping company has used this information for purposes other than the delivery of goods. For example, it has interfered with the business of the ordering company, or caused it to flow to a third party, causing customer trouble. The consumer cooperation between the Intellectual Property Bureau of the Ministry of Economic Affairs and the Du Printing Company. Since the order acceptor and the shipper are in the relationship between the merchandise store and the manufacturer, they must be combined with a deep trust relationship. The two must pay attention to the use of customer information in It is ideal for one or both parties for other purposes, or to exchange such an agreement with each other in advance. However, as the information indicating the customer is sent to the shipping company, the processing is entrusted to the shipping company. Under the foregoing procedure, the order acceptor cannot completely prevent the diversion and outflow of unexpected data. Moreover, in the conventional distribution processing procedures, the shipping company produced a bill of lading and a delivery voucher. Among them, the shipping order was bundled with the product, but for the shipping company, these written documents were created. The required transaction processing cost is huge, and the written processing including the management of the return of the signed receipts is a problem that the entire distribution processing occupies a huge workload. This paper size applies Chinese National Standard (CNS) A4 specification (210 X297 mm) 509860 A7 B7 V. Description of the invention U) (Please read the precautions on the back before filling this page) The present invention is based on such problems in the past The point is to use a computer to manage the delivery information of the article. During the delivery process from the delivery of the article to the delivery, create the minimum required information for the delivery process to prevent the customer's data from flowing out and suffer abuse, especially If the orderer who accepts the product is different from the one who delivers the product, make the sender unaware of the customer information; and minimize the use of written information in the previous distribution process and efficiently perform the entire distribution process at the same time As a topic. [Means to solve the problem] Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. To solve the above-mentioned problems, the present invention uses a communication line to connect an order receiving computer that accepts purchase applicants for goods from customers; Storage, packing, and shipping computer of the processor; and the distribution computer that delivers the delivered items to the customer, in the distribution processing, using only the necessary data from the order receiving computer to the shipping computer and the distribution computer On the other hand, the two computers transmit information about the processing status to the order receiving computer, and the order receiving computer constitutes a system capable of managing customer information and item distribution information in a unified manner. A more detailed description is the computer that accepts the order. The memory means includes: a customer data file that contains at least the customer's name, address, contact phone number, and number used to identify the customer; and products that include the product name, its management code, etc. Data files. Formed in the customer information file, each customer information is managed using the customer number; in the product information file, each product information is managed using the product number. The paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) -6- 509860 A7 B7 Fifth, the invention description (4) to specific management. When there is an order application from a new customer or an additional product is added, these information will be input sequentially and the data file will be updated. (Please read the precautions on the back before filling out this page.) The order processing is performed, and the order computer is processed according to the transaction request from the customer to create the order information file. The order information file contains information about the order contents such as the order name, quantity, and delivery expected date, etc., and the unique confirmation number assigned to the customer, and the voucher number used for delivery processing. Here, the confirmation number is a combination of customer information such as a specific customer number and specific order acceptance information such as a specific order number. It is possible to specify two pieces of information with one confirmation number. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. Figure 1 shows an example of the composition image of the order information file. As shown in the figure, generally, for a single order from a customer, a confirmation number is set, and the order content, such as the order name, quantity, delivery date, etc. are recorded at each confirmation number. There are a number of order product names and the shipping companies of each product are different. That is, as shown in the figure, when products A and B are shipped from manufacturer X and products C are shipped from manufacturer Y, the shipping manufacturers are selected. Set voucher number and record in each confirmation number. In addition, the order information file is a field that contains the distribution information record of the ordered items, and forms the distribution information for each product name. The created order information file is stored in memory. In the future, the order information file is specifically managed using the confirmation number. During the process from the delivery of the product to the delivery, the information is sequentially input to manage the distribution information. It is the processing of shipment, including the order name of each confirmation number, and several paper sizes. Applicable to China National Standard (CNS) A4 specification (210X297 mm) 509860 A7 B7 5. Description of the invention (5) (Please read the back first Please note this page and fill in this page again) The delivery information of the quantity, delivery date and voucher number are notified from the order receiving computer to the shipping computer. At this time, the customer information such as the customer name, address, and telephone number of the contents of the aforementioned customer information file will not be notified to the shipping computer. The delivery computer outputs the notified transmission information by typing, and provides manual collection and packing of items. The notified transmission information is input to the sorting device, and it can be automated from collection to packing. In addition, it is a shipment process that uses a shipping computer to issue a delivery slip affixed to the packaged items. This delivery slip is typed out from the information sent from the computer receiving the order. At least the confirmation number, the date of delivery, and the voucher number and the bar code indicating the voucher number information are printed on one piece. Superficially formed. Delivery cards can also be made up of multiple sheets. The issued delivery slip is affixed to each packaged item with a confirmation number. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. If the issuance of the delivery note is completed, the shipping electric wax system will notify the computer of the order. The order-receiving computer that has received the notification enters the order-receiving information file of the notified information into the corresponding confirmation number. In the delivery process, the delivery computer provides the packaged goods to the delivery process based on the voucher number and bar code shown on the delivery slip. First, the distribution computer enters the aforementioned voucher number and the information displayed on the bar code, and manages the total transmission of the information on the goods. The information entered can be read from the voucher number and bar code. (The size of the paper on which the order is accepted is applicable to the Chinese National Standard (CNS) A4 specification (210X297 mm). -8- 509860 A7 B7. V. Description of the invention (6) (Please read the precautions on the back before filling out this page.) Information on suppliers and customers (delivery locations) nearby. After sending the total, the information of the delivery items is unified management by the delivery computer. The items are automatically distinguished by the goods classification terminal of the delivery company and delivered to the delivery point. The distribution processing status means that after the total amount of delivery is sent, the distribution computer will notify the order receiving computer each time the item bar code information of the terminal is input to the distribution computer and every predetermined time. The order-receiving computer that has received the notification processes the order-information information that the notified information is sequentially entered into the order-receiving information file that matches the confirmation number. Also, in the distribution process, the aforementioned sending information; and the information corresponding to the confirmation number is included. The delivery address information of the customer's address and name is notified to the delivery computer. The delivery computer department will issue a manifest showing these information. The manifest is formed by typing out the name of the customer who received the goods and the details of the products that have been ordered. The issuance of the manifests printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs is issued in addition to each voucher number that is affixed to each item. In the case of multiple items, each confirmation number is also issued. In the case where each voucher number is issued, the details of the goods bundled in the goods are typed on a single manifest. In the case where each confirmation number is issued, the details are bundled in a plurality of goods. The product details are typed on a single manifest. Even when the delivery date is the same for a plurality of goods from different shipping companies, the details of the bundled goods can be typed out on a single manifest. Issuance of manifests is mainly carried out at delivery shops. This paper size applies CNS Standard A4 (210x297 mm)-9- 509860 A7 B7 V. Description of Invention (7) (Please read the precautions on the back before filling this page) Has been issued The bill of lading is handed to the customer together with the goods. When the delivery process is completed due to delivery, the meaning is from notification of the delivery computer to the order computer. The order-receiving computer that has received the notification sequentially processes the information notified to the order-receiving information file corresponding to the confirmation number or voucher number. According to the delivery information management system of the present invention having such a configuration, since the customer's data is hidden from the processing of receiving the customer's order to the processing of the delivery of the product, the outflow and misuse of customer's data can be prevented. The processing status from product shipment to delivery is input to the order receiving computer at any time. The order receiving computer becomes the unified management of customer information and item distribution information. In addition, the shipping process does not require the issuance of a manifest and its bundling. This process is labor-saving and can reduce the workload of the sender of the product. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economy Regardless of wired and wireless, public telephone lines, dedicated lines, and Internet communication networks can be used as communication lines for connecting order-receiving computers, shipping computers, and distribution computers. Regardless of the form of communication, in order to prevent the leakage of information, the notification of information from the ordering computer to the shipping and distribution computers is from the ordering computer that receives the notification request from the shipping computer or the distribution computer to the request side. After the authentication of the computer is confirmed, it is appropriate to perform a process of transmitting only necessary information to the requesting computer. In accordance with the notification requirements from the shipping computer or the distribution computer, when the order receiving computer notification information is formed, the shipping computer or the distribution computer is operated, and the typing labels of the delivery note or manifest are installed on the list machine in advance. This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) -10- 509860 A7 B7 V. Description of the invention (8), which can form a delivery note in synchronization with the transmission of typing information from the computer receiving the order Or the issuance of a manifest. (Please read the precautions on the back before filling in this page.) In the system with the aforementioned structure, a scanner that reads image information such as text and graphics is set on the delivery computer. After the product is delivered to the customer, it will be entered from the input device. The customer's stamp and signature in the receipt form are entered into the delivery computer, and this is then transmitted to the order receiving computer. The order receiving computer enters the transmitted image to the order information file with the corresponding confirmation number attached. Is appropriate. With such processing, it is not necessary to perform the previous job of returning the receipt and the confirmation of the returned receipt, and it is possible to make the distribution process more efficient. In addition, the receipt is a structure in which the input device can be appropriately read because the input device can be used. It is also possible to set up a single receipt and manifest, cut from the manifest, use it, or issue two manifests, one to be used as a receipt or to issue the manifest and the receipt separately for use. It is a system that manages customer information and item delivery information in the unified structure of the order receiving computer in a unified manner, and can use the data entered in the order acceptance information file to perform various delivery confirmation processes. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. For example, if the processing is set to extract the shipping schedule data for the day based on the order information file; the processing to extract the shipping determination data based on the information notified from the shipping computer or the distribution computer; If you check the two data and extract the non-overlapping data, you can automatically extract and notify the undelivered data by the search and processing means for unsent products. In addition, you can also use the information entered into the ordering information file to set the delivery information of the notification item to the customer automatically or according to the customer ’s requirements. This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm)- 11-509860 A7 B7 V. Description of the invention (9) (Please read the precautions on the back before filling in this page) Function on the order computer. The notification to the customer can be performed using, for example, the customer's e-mail address, fax number, and telephone number registered in the customer profile. When the situation is automatically notified, for example, each time new input of delivery information is entered into the order information file, or every predetermined time, the delivery information can be periodically sent to the customer by e-mail or fax. [Embodiment of the invention] An embodiment of the present invention will be described with reference to the drawings. The form shown in the figure indicates that the order is accepted by telephone, fax, and e-mail, and the product is delivered to the customer's mail order. The order acceptor is different from the shipper, and the delivery process of the product is applied by the delivery operator. example. Fig. 2 shows the flow of information and items from the order supplier to the customer after receiving the product order from the customer. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, the order acceptors, shippers, and distribution providers each have order computers 1, delivery computers 2, and delivery computers 3. These computers are connected to each other through the Internet to form Perform data transfer. Among them, the distribution computer 3 is constituted by computers 3 1, 3, and 3 3 of each product processing terminal installed at a delivery store, a distribution center nearest to the shipper, and a customer nearest delivery store. The distribution computers 3 1, 3, 3 and 3 are connected to the order receiving computer 1 through the Internet. However, they are connected to each other by a dedicated line in the delivery company. The schedule can share and link data. Moreover, although it is not shown in the figure, the paper size of the shipper applies to the Chinese National Standard (CNS) A4 specification (210X297 mm) -12- 509860 A7 I —___ B7 V. Description of the invention (10) There are a plurality of product types, and each computer is connected to the Internet as a shipping computer. (Please read the precautions on the back before filling out this page.) Also, the order receiving computer 1 is also connected to the customer's computer through the Internet to form the input of the ordered product, the inquiry of the delivery status of the product, and the customer information. Log in, etc. FIG. 3 shows a configuration example of the order receiving computer 1. As shown in the figure, the general order computer 1 is connected to the memory unit 12 and through the input / output control unit, an input unit composed of a keyboard and a mouse 14, a display indicating unit 15, a print output unit 16, and the Internet. The communication control section 17 of the network connection control data transmission and reception is connected to the main control section 1 1 0. The main control section 11 printed by the employee consumer cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs has a control program such as 0 S In order to store the required data in the internal memory, the aforementioned processing units are controlled in accordance with the processing program stored in the memory unit 12 to form management of customer information, product distribution information, and other data. The memory section 12 is a storage means such as a hard disk and a floppy disk, and stores data files that control the processing procedures of each processing section, customer data files 1 2 1, product data files 1 2 2, and voucher processing data files 1 2 3 and so on. . The customer information file 1 2 1 is entered with a contract number such as a customer number, a customer's name, an address, a telephone number, an e-mail address, a payment condition and method of the product, a delivery condition, and a history of past transactions. A file of customer information is organized, and each customer's information is managed. Commodity information file 1 2 2 is the individual product information such as the entered product name, product management number, purchase price, selling price, etc. This paper size is applicable to China National Standard (CNS) A4 specification (210X297 mm) -13- 509860 A7 _ B7 V. Description of the invention (11) (Please read the precautions on the back before filling this page) The file of the shipping information, such as the shipping company and the inventory quantity, and the manufacturing schedule. The information for each product is Managed. In addition, the subpoena processing data file 1 2 3 is inputted with data in advance of a subpoena number range given by the delivery provider to the order acceptor, and a code for a dealership (delivery store) that guides the delivery provider from the delivery point of the product. File of information. In addition, the shipping computer 2 and the distribution computer 3 are also equipped with the aforementioned processing units in the same manner as the order receiving computer 1. In addition, the distribution computer 3 is configured to read barcodes using PP (desktop barcode reader) to input data, and is equipped with an input device such as a scanner to read images such as text and graphics Information enables data entry. The computers of the order-receiver, shipper, and distributor are composed of operating programs stored in their respective memory units. They operate as follows and process necessary information during the order from delivery to delivery of the product. . The operation content of each computer will be explained in each processing stage. [Order Acceptance and Order Processing] Orders received from customers are printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs, and are used to enter the customer's name, address, telephone number, payment conditions, etc. In the meantime, the necessary information for the exchange is carried out; and the information about the order content such as the ordered product and its quantity, and the delivery expected date are sent to the order receiving computer 1 (the arrow symbol in Fig. 2). PJ's customer information is entered into the customer information file 1 2 1; the information about the order content is used along with the inherent confirmation number and voucher number. This paper standard applies the National Standards (CNS) A4 specification U10X 297 mm) ~ -14- 509860 A7 B7 V. Description of the invention (12) The inputted corruption information entered into the order information file created each time an order is accepted is stored in the memory section 12. (Please read the precautions on the back before filling out this page.) Figure 4 shows that the customer connected his computer to the order receiving computer 1 via the Internet, which is the processing flow of the order receiving computer 1 when placing an order. . In the same figure, in S1, a connection is received through the Internet for 3 items', and the order content can be input to the order receiving computer 1. The customer's input items are the product number, quantity, and delivery date of the order. In S2, it is judged whether all items have been input, and if there are insufficient items, input is required. At S3, when the desired delivery date for each product name is entered, it is judged whether or not the delivery is possible. This judgment refers to the confirmation of the number of stocks with reference to the product information file 1 2 2 and compares the time required for packing and delivery of the product and the time until the desired delivery date. When it is judged that delivery is impossible on the delivery expected date, the delivery expected date is changed to meet the requirements of the product name. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. At S4, customers are requested to perform a new registration process. The registered customers enter the registration number in S 5 and the new customers enter the customer information in s 6. The customer's input items here are name, address, telephone number, email address, payment conditions, payment method, and delivery conditions, etc. The customer whose registration has been completed is asked at S7 whether there is any change in the registration content. You are asked to enter changes. In S8, it is judged whether the entire item of customer information has been entered, and if there are insufficient items, information is required to be entered. -15- 509860 A7 B7 V. Description of the invention (13) Set the customer number for the new customer at S 9 and notify the customer. (Please read the precautions on the back before filling in this page.) At the end of the order content input and customer registration confirmation processing, the order receiving computer 1 creates an order information file, enters information about the order content into this file, and S 1 0 Enter the voucher number used for delivery, which is also assigned to the relationship. The voucher number is given to one delivery. Even in the case where the shipping companies of the products are different, the shipping companies give one for each packaged item. In S 1 1, a confirmation number for specifying the content of this order is added to the order information file to notify the customer. The notification of the customer number and the confirmation number to the customer is performed by using a display on the customer's computer 4. This confirmation number is, for example, a combination of a code for a specific customer and a code for specifying the content of an order from a customer. When the customer number is 〃 2 13 0 18 ”, the order acceptance order entered into the order receiving computer 1 is“ 9 In the case of "9 9 9", the customer number becomes "2 1 3 0 1 8 9 9 9 9". The acceptance of printed orders by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs is handled by mail, fax, and telephone. In these cases, the order acceptor enters the necessary information directly into the order accepting computer1. Notification of numbers or confirmation numbers is made by mail, fax, telephone, etc. After the order acceptance process is completed, the order receiving computer 1 is not as ordinary as shown in FIG. 5. The confirmation number 5 and the detailed information 6 a including the received product number and quantity are included in the shipping instruction details 6 for sending. Information, notification to the shipping computer 2 of each shipping company that handles the ordered products (this paper size is applicable. National Standard (CNS) A4 specification (210X297 mm) -16-509860 A7 B7 V. Description of the invention (14) (Please read the notes on the back before filling out this page.) The arrow symbol in the figure 2). The notification is automatically performed periodically at a predetermined time after each order acceptance process or at half-day intervals and one-day intervals. It is also possible to receive the notification request from the shipping computer 2 before proceeding. [Shipping Processing] The shipping computer 2 that has received the notification of sending information from the order receiving computer typed out the notified information in the form of the aforementioned shipping instruction detail 6 as a shipping list. Collecting and packing the goods while confirming the shipment and the cable watch. It is also possible to input the notified transmission information to the sorting device, and automate it from collection to packing processing. Also, before and after these processes, or at the same time as these processes, the shipping company uses the shipping computer 2 to issue Delivery slip affixed to the packaged goods. The issuance of printed delivery slips by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs can be performed through the Internet and the order receiving computer in a state where the typing labels of the delivery slips are installed on the shipping computer 2 list machine. 1 connection, synchronized with the transmission of typing data from the receiving computer 1 to the shipping computer 2. FIG. 6 shows the processing flow of the order receiving computer 1 when the shipping computer 2 issues a delivery slip. In the same figure, in S1, through the Internet, a request for transmission of typed data from the shipping computer 2 is accepted, and the necessary data can be input to the certification confirmation of the shipping computer 2. The information entered from the shipping computer 2 is based on the Chinese paper standard (CNS) A4 (210 X 297 mm). This paper is printed in advance. A-B7 printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. (15) ID number and password assigned on the shipping computer 2. These data are also stored in the memory section 12 of the order computer 1. In S2, it is judged whether the ID number and the password inputted are the registered numbers. When a number other than the registered number is entered, an error message is displayed on the display at S 3, and a correction number is required to be entered. After the S 4 authentication is confirmed, the ID number is used to judge the level of the transmitted information. In the issuance process of the delivery slip, only the information typed on the delivery slip with the confirmation number, the delivery hope date, the voucher number and its bar code, etc. will be transmitted, and other information entered in the customer information file 1 2 1 Information is not transmitted. The S5 asks the shipping computer for input of the confirmation number. The shipping company enters the confirmation number recorded in the above-mentioned notified transmission information to the shipping computer 2 〇 Check the confirmation number entered in S 6 and the confirmation number attached to the transmission information file. When the wrong number is entered, S 7 indicates that an error message is displayed on the display, requesting the input of the corrected number. If the correct confirmation number is entered, the data typed on the delivery note is extracted from the corresponding order information file at S 8 and transmitted to the shipping computer 2 along with the type control information. At the shipping computer 2, the transmitted data is output in synchronization with the transmission of the data to a label mounted on the list machine, and a delivery note is issued. After the information of one copy of the delivery note is transmitted, the order accepting computer 1 is asked at S 9 whether the delivery computer 2 will reissue the delivery note. For example, if you reissue a single day, you can enter the confirmation number again from the computer 2 and repeat the above. The paper size applies the Chinese National Standard (CNS) A4 (21〇X 297 mm). (Please read the precautions on the back before filling this page) -18- 509860 A7 B7 V. Description of the invention (16) Principle 'When the distribution is finished, the connection will be cut off at S 1〇. The delivery note 7 issued in the above processing sequence is as shown in FIG. 7. On the surface of a label, the voucher number and its bar code 8 are closest to the delivery place of the delivery item. The bar code 8 a of the delivery shop of the operator is the same as the code 8 b of the delivery shop, the delivery date 7 a and the confirmation number 5 are typed together. In addition, the bar code 8 a of the delivery store and the code 8 b of the delivery store are the data guided from the voucher processing data file 1 2 3 according to the customer's address information registered in the customer data file 1 2 1. The issued delivery slip is affixed to the packaged item by the shipping company with each confirmation number. When the issuance of the delivery note is completed, the shipping computer 2 notifies the computer 1 of the order (the arrow-shaped symbol in the second figure). The above processing is performed by the shipping computer 2 of each shipping company that receives the notification of the transmission of information from the order receiving computer 1. Upon receiving the notification, the order receiving computer 1 processes the input of the notified information to the order receiving information file corresponding to the confirmation number. In the aforementioned issuance process of the delivery slip, the order receiving computer 1 and the outbound computer 2 may be linked with the disconnection of the communication line after the completion of the issuance, and input the meaning of the end of the issuance processing to the order information file. [Distribution processing] Distribution processing is classified into sending processing for delivery from the shipping company to the shipping company, classification processing for different goods in the collection center of the shipping company, and delivery processing for the customer. Each processing system is carried out by a nester. This paper size is applicable to the Chinese National Standard (CNS) A4 specification (210X297 mm) —-------- clothing-(Please read the precautions on the back before (Fill in this page)
、1T 經濟部智慧財產局員工消費合作社印製 -19- 509860 A7 B7 五、發明説明（17) 的。 (請先閲讀背面之注意事項再填寫本頁) 首先，在發送處理，配送電腦3，係從p p輸入表示 於送貨淸單的傳票號碼與其條型碼8的表示資訊，進行儲 存處理落品的數量、各貨品的投遞處等的資訊至記憶部的 發送總計。收進到發送店的物品，係利用條型碼讀出器讀 取發送店的條型碼8 a ，提供到自動區分，且作業者係以 目視確認發送店的代碼8 b加以詳細地區分。配送電腦3 的進行發送總計後的資訊與收進到發送店的資訊，係從配 送電腦3依次地通知至接受訂貨電腦1 (第2圖中的箭形 符號绪）。 在發送店被區分後的物品，係被送進到集貨中心，同 樣地進行自動化區分、及目視區分之後，運送到送達店。 .貨品被送進到集貨中心的資訊、從中心發送出來的資訊以 及收進到送達店的資訊也依次地通知接受訂貨電腦1 (第 2圖中的箭形符號缁）。 經濟部智慧財產局員工消費合作社印製 從配送電腦3接收到配送狀況的通知的接受訂貨電腦 1，係進行依次地輸入被通知來的資訊至符合的確認號碼 的接受訂貨資訊檔案之處理。 如果貨物到達送達店的話，配送業者係利用送達店的 配送電腦3 3，發行與貨品一同交給顧客的貨單。 貨單的發行，係與送貨淸單的發行相同，能夠與在安 裝貨單的打字標籤於配送電腦3 3的列表機的狀態下，通 過網際網路與接受訂貨電腦1連接，從接受訂貨電腦送打 ^字資料至配送電腦3 3同步進行。 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） - 20' 509860 A7 B7 _ 五、發明説明（18) 第8圖係表示配送電腦3 3發行貨單時的接受訂貨電 腦1的處理流程。 (請先聞讀背面之注意事項再填寫本頁) 此處理也與送貨淸單的發行處理相同，通過網際網路 在將配送電腦3 3與接受訂貨電腦1相連接的狀態下，進 行由I D號碼與密碼輸入的認證確認後（s 1〜S 3 )， 7判斷從I D號碼傳送來的資訊的等級，形成針對貨單的發 行只傳送必要的資訊（S 4 )。被傳送的資訊，係構成在 第9圖所表示的貨單9之確認號碼、收貨人（顧客）的姓 名 '住址、交貨商品的明細、送貨人（接受訂貨業者）的 姓名、住址等的各資訊。 經濟部智慧財產局員工消費合作社印製 貨單的發行，係核對配送業者輸入的確認號碼與附在 接受訂貨資訊檔案的確認號碼後（S 5〜S 7 )，抽出從 接受訂貨資訊檔案與顧客資料檔案打字於送貨淸單上的資 料’與打字指示控制資料一同傳送至配送電腦3 3，與資 料的傳送同步進行打字輸出被傳送來的資料至安裝在配送 電腦3 3的列表機上的標籤（S 8 )。此時，貨單係被發 行2張，一張作爲交予顧客的貨單、一張作爲簽收單來使 用。 如果全部的物品的貨單發行結束後的話，從配送電腦 3 3通知接受訂貨電腦1停止處理的意思，切斷通訊線路 結束發行處理（S 9、S 1 〇 )。與線路的切斷連動，輸 入結束貨單的發行的意思至接受訂貨資訊檔案（第2圖中 的绶罚）。 在於圖示的貨單的發行處理，受理從顧客來的複數個 本紙張尺度適用中.國國家標準（CNS ) A4規格（2i0X297公釐） -21 - 509860 A7 B7 五、發明説明（19) 商品的訂貨，在每個商品的交貨日係不同的情況下，亦可 在每個交貨物品發行貨單。 (請先閲讀背面之注意事項再填寫本頁) 在此情況下的貨單的發行，係從配送電腦通知被貼於 貨品上的傳票號碼至接受訂貨電腦1 ，按通知來的傳票號 碼，接受訂貨電腦1係利用傳送符合傳票號碼的商品的明 細至配送電腦3 3來進行。傳票號碼係不同不過受到相同 的確認號碼所管理的剩餘之商品，係在之後的交貨日交貨 ，貨單係在該時發行。 又，受理出貨廠商係不同的商品訂購，交貨日期相同 不過在每個不同的出貨業者有商品係被捆包的複數個貨品 的情況下，亦可歸納打字各貨品的商品明細於一份的貨單 上來發行。 如果貨單與簽收單被發行的話，配送業者，係運送貨 品到顧客處，將貨單一同交予顧客。此時，在交予與更換 時煩請顧客記入蓋章與簽名等的簽收證明，將此帶回送達 店。貨品交貨後的資訊係從配送電腦3 3通知接受訂貨電 腦1 ，且，被記入在簽收單上的簽收證明係利用掃描器讀 經濟部智慧財產局員工消費合作社印製 取輸入至配送電腦3 3，此資訊也傳送至接受訂貨電腦1 。接受訂貨電腦1 ，係進行輸入被通知及被傳送來的資訊 至符合的確認號碼或附加傳票號碼的接受訂貨資訊檔案之 處理，結束配送處理。 如此在於接受訂貨電腦1利用一元化管理顧客資訊與 物品的配送資訊，使用被輸入在接受訂貨資訊檔案上的資 料，能夠進行各種的配送確認處理。 本紙張尺度適用中國國家標準（CNS ) A4規格（210 X 297公釐） -22- 509860 A7 B7 五、發明説明（20) 第1 0圖係表示以自動化來進行當天份的未出貨商品 資料偵知的處理流程。 (請先閲讀背面之注意事項再填寫本頁) 同一圖中，在s 1抽出從出貨電腦2與配送電腦3輸 入至接受訂貨電腦1的配送資訊，進行作成出貨確定資料 的處理。配送資訊的抽出係從接受訂貨資訊檔案只查出在 當天被通知來的資訊。 在S 2從接受訂貨資訊檔案抽出當天出貨預定的發送 商品的資料，進行作成出貨預定資料的處理。 在S 3核對兩資料，在S 4雖是出貨預定卻未出貨； 或未有出貨預定卻有被出貨的商品的資料時，在S 5抽出 符合的資料，作爲出貨不當檔案儲存至記憶部1 2。當兩 資料係重合時，在S 6結束處理。 經濟部智慧財產局員工消費合作社印製 且，利用依次地輸入商品的配送資訊至接受訂貨電腦 1的接受訂貨資訊檔案之事，每次進行配送資訊的輸入B寺 ，能夠使其具有自動地以電子郵件通知此資訊至顧客的機 能，有助於顧客的方便。此處理，係在資訊被輸入至接受 訂貨資訊檔案的配送資訊記錄領域時，使接受訂貨電腦1 動作傳送新的被輸入之配送資訊到登錄在顧客資料檔案的 顧客的電子郵件信箱來進行的。可隨意使用傳真書面或電 話的聲音來作爲通知的方法。 又，配送資訊的通知，係亦可根據有從顧客來的配送 資訊要求時來進行。例如，在有透過通過網際網路所連接 的顧客的電腦，或透過電話與傳真來的詢問時，能以適宜 的應答手段通知回答此詢問。 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） -23- 509860 A7 B7 五、發明説明（21) (請先閲讀背面之注意事項再填寫本頁) 再者’在圖面所表示的送貨淸單與貨單的打字版面設 計係一個例子來作爲實施的形態，不被限定於此。且，各 電腦的處理也不被限定於圖示的處理程序。出示連接在網 際網路的形態作爲通訊線路，不過當然亦可利用其他的通 訊線路，亦可按照需要組合不同的通訊線路來利用。再者 ，各電腦間的資訊的通知，係透過通訊線路以傳送資訊來 進行的’不過不限於透過線路在電腦間輸入資料的形態， 也包括利用傳真以書面表示通知的情況、及利用電話以聲 音通知的情況等。 又，在以上的說明，接受訂貨業者、出貨業者及配送 業者係不同作爲前提，不過即使在同一業者進行接受訂貨 、出貨及配送的各處理的情況下，想一元化管理顧客資料 時，使用本發明係非常有效果的。並且，本發明也能適用 於商品以外的物品之配送的發明。 【圖面之簡單說明】 經濟部智慧財產局員工消費合作社印製 第1圖係表示以本發明之系統被利用的接受訂貨資訊 檔案的構成影像的一個例子的圖。 第2圖係表示在於本發明在從物品的訂貨到交貨的過 程中的資訊的流程槪要圖。 第3圖係表示本發明的一實施形態的接受訂貨電腦的 結構圖。 第4圖係表示在於接受訂貨電腦的訂貨受理與接受訂 貨處理的流程圖。 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） -24- 509860 A7 B7 五、發明説明（22) 第5圖係表示從接受訂貨電腦通知出貨電腦的發送指 示明細的內容的圖。 (請先閲讀背面之注意事項再填寫本頁) 第6圖係表示在於接受訂貨電腦的送貨淸單發行處理 之流程圖。 第7圖係表示送貨淸單的打字版面設計的一個例子的 _ 〇 第8圖係表示在於接受訂貨電腦的貨單發行處理的流 程圖。 第9圖係表示貨單的打字版面設計的一個例子的圖。 第1 0圖係表示在於接受s了貨電腦的未出貨商品貧料 的偵知處理的流程之圖。 第1 1圖係爲了說明以往的物品配送順序的流程圖。 【圖號說明】 1:接受訂貨電腦 2 :出貨電腦 3 :配送電腦 經濟部智慧財產局員工消費合作社印製 4 :顧客之電腦 5 :確認號碼 6:出貨指示明細 6 a :明細資訊 7 :送貨淸單 7 a :交貨希望日期 8 :傳票號碼 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） -25- 509860 A7 B7 五、發明説明（23 ) 碼 型碼 條代 店店 達達 送送單 :••貨 a b 8 8 9 (請先閲讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐）, 1T Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs -19- 509860 A7 B7 V. Description of Invention (17). (Please read the notes on the back before filling this page.) First, during the delivery process, the distribution computer 3 enters the voucher number and the barcode 8 representation information from pp to store and process the product. The total amount of information such as the number of items, the delivery location of each product, etc. to the memory department. The items received into the sending store are read by the bar code 8 a of the sending store with a bar code reader and provided to the automatic discrimination. The operator distinguishes them in detail by visually confirming the code 8 b of the sending store. The information of the delivery computer 3 after the total delivery and the information received at the delivery store are sequentially notified from the delivery computer 3 to the order receiving computer 1 (the arrow symbol in the second figure). Items that have been classified at the delivery store are sent to the collection center, and are automatically and visually separated in the same way before being delivered to the delivery store. The information that the product was sent to the collection center, the information sent from the center, and the information received to the delivery store also sequentially notified the order receiving computer 1 (arrow symbol 缁 in Figure 2). Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. The order receiving computer 1 receives the notification of the delivery status from the distribution computer 3, and processes the order information file that sequentially inputs the notified information to the matching confirmation number. If the goods arrive at the delivery store, the delivery company uses the delivery computer 3 3 of the delivery store to issue a manifest to the customer along with the goods. The issuance of the manifest is the same as the issuance of the delivery slip. It can be connected to the order receiving computer 1 via the Internet in the state that the type label of the manifest is installed on the list machine of the delivery computer 3 3, and the order is received. The computer sends the ^ character data to the distribution computer 3 3 simultaneously. This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm)-20 '509860 A7 B7 _ V. Description of the invention (18) Figure 8 shows the delivery computer 3 3 when the order is issued. Process flow. (Please read the precautions on the back before filling out this page.) This process is the same as the process of issuing the delivery slip. The Internet is connected to the delivery computer 3 3 and the order computer 1 through the Internet. After the authentication of the ID number and password input is confirmed (s 1 to S 3), 7 determines the level of the information transmitted from the ID number, and forms only the necessary information for the issuance of the manifest (S 4). The transmitted information is the confirmation number of the manifest 9 shown in Figure 9, the name of the consignee (customer), the address, the details of the delivered goods, the name of the deliverer (the order acceptor), and the address. And other information. The issuance of printed manifests by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs is based on checking the confirmation number entered by the delivery company and the confirmation number attached to the order information file (S 5 to S 7), and extracting the order information file from the customer The data file is typed on the delivery slip and sent to the distribution computer 3 3 together with the typing instruction control data, and the typed data is output in synchronization with the data transmission to the list machine installed on the distribution computer 3 3 The label (S 8). At this time, two bills were issued, one for the customer and one for the receipt. After the issuance of the manifests for all the items is completed, the delivery computer 3 3 notifies the order receiving computer 1 of the intention to stop the processing, cuts off the communication line, and ends the issuance processing (S 9, S 1 0). In conjunction with the disconnection of the line, enter the meaning of the end of the issuance of the manifest to the order information file (the penalty in Figure 2). It is for the issuance processing of the manifest shown in the figure, and it accepts the application of multiple paper sizes from customers. National Standard (CNS) A4 (2i0X297 mm) -21-509860 A7 B7 V. Description of the Invention (19) Products In the case that the delivery date of each product is different, you can also issue a manifest for each delivery item. (Please read the precautions on the back before filling this page.) In this case, the issuance of the manifest is from the notification of the voucher number posted on the goods by the delivery computer to the order receiving computer1. The order computer 1 is used to transmit the details of the products matching the voucher number to the delivery computer 3 3. Voucher numbers are different, but the remaining goods managed by the same confirmation number are delivered on the next delivery day, and the manifest is issued at that time. In addition, it accepts orders from different manufacturers for different products, and the delivery date is the same. However, if each different shipping company has a plurality of products that are bundled, the product details of each product can be summarized and typed in one. A copy of the manifest is issued. If a manifest and a receipt are issued, the delivery company will deliver the goods to the customer and deliver the goods to the customer. At this time, the customer is requested to enter a stamped, signed, etc. receipt certificate during delivery and replacement, and bring it back to the store. The information after the goods are delivered is notified from the delivery computer 3 3 to the order receiving computer 1, and the receipt certificate recorded on the receipt form is read by a scanner and read by the consumer ’s consumer cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, and input it to the delivery computer 3 3. This information is also transmitted to the receiving computer 1. The order-receiving computer 1 processes the input of the notified and transmitted information to the order-receiving information file that matches the confirmation number or subpena number, and ends the distribution process. This is because the order receiving computer 1 manages the customer information and the item delivery information in a unified manner, and can use the information entered in the order information file to perform various delivery confirmation processes. This paper size applies to China National Standard (CNS) A4 specification (210 X 297 mm) -22- 509860 A7 B7 V. Description of the invention (20) Figure 10 shows the undelivered product information for the day by automation. Detective processing flow. (Please read the precautions on the back before filling this page.) In the same figure, the distribution information input from the shipping computer 2 and the distribution computer 3 to the order receiving computer 1 is extracted at s1, and the processing for creating the shipping confirmation data is performed. The delivery information is extracted from the order information file and only the information notified on that day. In S2, the data of the products to be delivered on the same day is extracted from the order information file, and the process of creating the shipment information is performed. Check the two data in S 3, if the shipment is scheduled but not shipped in S 4; or if there is information about the products that have been shipped but there are no scheduled shipments, extract the corresponding data in S 5 as the file of inappropriate shipment Save to the memory section 1 2. When the two data are coincident, the processing ends at S6. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs and by sequentially inputting the distribution information of the products to the order information file of the order computer 1, each time the input of the distribution information is performed, the temple can be automatically E-mail notification of this information to the customer's function helps the customer's convenience. This process is performed when the information is entered into the delivery information record field of the order information file, and the order receiving computer 1 operates to send the newly entered delivery information to the customer's email address registered in the customer data file. Feel free to use faxed or telephone voice as a method of notification. In addition, notification of delivery information can also be made in response to a request for delivery information from a customer. For example, when there is an inquiry from a customer's computer connected via the Internet, or by telephone or fax, the inquiry can be answered by appropriate response means. This paper size applies to Chinese National Standard (CNS) A4 specification (210X297 mm) -23- 509860 A7 B7 V. Description of invention (21) (Please read the precautions on the back before filling this page) or 'in the drawings The typographic layout of the delivery note and manifest shown is an example and is not limited to this. The processing of each computer is not limited to the processing program shown in the figure. The form of connection to the Internet is shown as a communication line, but of course other communication lines can also be used, or different communication lines can be combined as needed to use. In addition, the notification of information between computers is performed by transmitting information through communication lines, but it is not limited to the form of inputting data between computers through lines, but also includes the use of facsimile notification in writing, and the use of telephone to The situation of sound notifications, etc. In the above description, it is assumed that the order receiving business, the shipping business, and the delivery business are different. However, even in the case where the same supplier performs each process of receiving order, shipping, and delivery, it is used when the customer data is to be centrally managed. The present invention is very effective. The present invention is also applicable to the invention of delivery of articles other than commodities. [Brief description of the drawing] Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. Figure 1 is a diagram showing an example of a structured image of an order information file used by the system of the present invention. Fig. 2 is a schematic diagram showing the flow of information in the process from ordering to delivery of articles according to the present invention. Fig. 3 is a block diagram showing an order receiving computer according to an embodiment of the present invention. Fig. 4 is a flowchart showing order acceptance and order acceptance processing by the order receiving computer. This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) -24-509860 A7 B7 V. Description of the invention (22) Figure 5 shows the details of the sending instructions from the computer receiving the order to the shipping computer Illustration. (Please read the precautions on the back before filling out this page.) Figure 6 shows the flow chart of the issuance process of the delivery note for the ordering computer. Fig. 7 shows an example of the typographic layout of the delivery slip. Fig. 8 shows a flow chart of the issuance processing of the order by the order receiving computer. FIG. 9 is a diagram showing an example of a typographic layout of a manifest. Fig. 10 is a diagram showing the flow of the detection processing of the undelivered goods lean material that has received the goods computer. FIG. 11 is a flowchart for explaining a conventional article distribution procedure. [Illustration of drawing number] 1: computer for order 2: computer for shipment 3: computer printed by the Intellectual Property Bureau of the Ministry of Economics and Distribution, printed by consumer cooperatives 4: customer's computer 5: confirmation number 6: shipping instruction details 6 a: detailed information 7 : Delivery note 7 a: Hope delivery date 8: Voucher number This paper size applies Chinese National Standard (CNS) A4 specification (210X297 mm) -25- 509860 A7 B7 V. Description of the invention (23) Dada delivery list: •• goods ab 8 8 9 (Please read the precautions on the back before filling out this page) Printed on the paper standard applicable to the Chinese National Standards (CNS) A4 Specifications (210X297 mm)