JP2006011537A - Sale/service contract order receiving method for gift commodity - Google Patents

Sale/service contract order receiving method for gift commodity Download PDF

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JP2006011537A
JP2006011537A JP2004183795A JP2004183795A JP2006011537A JP 2006011537 A JP2006011537 A JP 2006011537A JP 2004183795 A JP2004183795 A JP 2004183795A JP 2004183795 A JP2004183795 A JP 2004183795A JP 2006011537 A JP2006011537 A JP 2006011537A
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order
store
registration step
stores
pos
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Toshifumi Suzuki
敏文 鈴木
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Seven Eleven Japan Co Ltd
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Seven Eleven Japan Co Ltd
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Abstract

<P>PROBLEM TO BE SOLVED: To provide an order receiving method capable of rationally distributing sales between a franchise headquarter and stores and of ensuring convenience of a customer while using advantages of both of direct trade at the stores and network trade. <P>SOLUTION: In a sales method for selling commodities such as a gift to the public by using a POS system and a mall on the Internet, a reserve registration step and a formal registration step are carried out. In the reserve registration step, the mall receives ordering data including data such as a commodity, number of commodities, a condition of package, designation for Japanese gift wrapping paper, information about a client and a receiver, and a naming condition and stores the ordering data in a storage device in association with a unique order receipt ID. In the formal registration step, a POS terminal device or a store controller transmits the order receipt ID and a store ID to a POS processing part when the order receipt ID is inputted, and the POS processing part stores the store ID in the storage device in association with the order receipt ID. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

本発明は、インターネットと小売店のフランチャイズ店舗網を利用してギフト商品等を販売する方法に関し、特に加盟店舗が自らＥＣサイトを運営することなく、インターネット店舗経由で発生した売上を合理的に加盟店に配分するための方法に関する。   The present invention relates to a method for selling gift products and the like using the Internet and a retailer franchise store network, and in particular, a member store rationally joins sales generated via the Internet store without operating its own EC site. It relates to a method for distributing to stores.

一方、リードタイムの短縮や費用削減の見地から、公衆がアクセスできるインターネット上のショッピングモールで様々な商品の宣伝や受注を行なう方法が実用化されており、その際に代金収納や商品の受け渡しをフランチャイズ店舗網で行なわせることも知られている。   On the other hand, from the standpoint of shortening lead time and cost reduction, a method for advertising and receiving orders for various products at shopping malls on the Internet accessible to the public has been put into practical use. It is also known to be performed in the franchise store network.

従来、ギフト商品の販売は、顧客がギフトカウンタにおいて商品名、数量、届け先等を申込書に記入して、担当者がこれらを受注用コンピュータに入力する等の方法で行われていたが、特開２００１−２９０９６１号公報は、通信ネットワークを利用したギフト商品の販売方法において、特に百貨店の店頭注文とＷｅｂ注文の両方を取り扱う場合に、ギフトに係る一連の業務、即ち帳票類の印刷、ギフト注文受付、配送伝票出力、配送状況追跡等を、センターで管理された共通のデータベースのデータ形式で行うことでデータ変換等の作業を不要とすることを開示している。同文献ではギフト商品申し込みのための注文票は店頭で配布されるか、郵送により顧客に送付される。   Traditionally, gift products were sold by a method in which the customer entered the product name, quantity, delivery address, etc. on the application form at the gift counter, and the person in charge entered them into the order receiving computer. Japanese Laid-Open Patent Publication No. 2001-290961 discloses a series of operations relating to gifts, that is, printing of forms, gift orders, especially in the case of handling both department store over-the-counter orders and Web orders in a method for selling gift items using a communication network. It discloses that work such as data conversion becomes unnecessary by performing reception, delivery slip output, delivery status tracking, etc. in the data format of a common database managed by the center. In this document, an order form for applying for a gift product is distributed at the store or sent to a customer by mail.

特開２００１−３５７３１７号公報は、インターネット端末により注文された商品を宅配等の手段で配送するＥＣフランチャイズシステムにおいて、特に受注本部が、注文者の個人データを基準に地図情報データの上に注文者の最近接の加盟店舗を自動表示させて、該加盟店舗を代金収納や購買者管理を取り扱う店舗として決定することにより、インターネット取引による売上を加盟店舗に振り分けるシステムを開示している。このシステムにおいてはインターネットでの注文の際に自動的に取り扱い店舗を決定し、その場で契約を完了する。
特開２０００−９９５９２号公報 特開２００１−３５７３１７号公報 Japanese Patent Laid-Open No. 2001-357317 discloses an EC franchise system that delivers products ordered by an Internet terminal by means of home delivery or the like. In particular, the order receiving headquarters places an orderer on map information data based on the orderer's personal data. A system is disclosed in which sales of Internet transactions are distributed to member stores by automatically displaying the nearest member stores and determining the member stores as stores that handle price storage and purchaser management. In this system, the handling store is automatically determined when placing an order on the Internet, and the contract is completed on the spot.
JP 2000-99592 A JP 2001-357317 A

インターネット商品販売の代金収納や商品の受け渡しをフランチャイズ店舗網で行なう場合、店舗経営者の意欲を高めるには、ネット経由の取引についても一件毎に取り扱い店舗を確定させ、仕事量に応じて合理的に売上を配分することにより、単店舗の売上を構築することが不可欠である。しかし、ネットでの注文時に顧客に予め取り扱い販売店を特定させることは難しい。   In order to increase the motivation of store managers when storing prices for Internet product sales and delivering products via the franchise store network, it is reasonable to determine the stores that handle transactions on the Internet one by one and rationalize according to the workload It is indispensable to build single store sales by allocating sales. However, it is difficult for a customer to specify a dealer in advance when ordering on the net.

例えば各店舗毎に仮想の単店舗であるホームページを設営し、その閲覧履歴に基いて自動的に取扱い店舗を特定させることも提案されているが、加盟店が個別に仮想店舗を運営して最新の商品カタログを用意したり顧客対応を行なうのでは手間や費用がかかりすぎるという問題がある。   For example, it has been proposed to set up a homepage that is a virtual single store for each store, and automatically specify the handling store based on the browsing history, but the member stores operate virtual stores individually and the latest Preparing a product catalog or dealing with customers is problematic in that it takes too much time and money.

上述の特開２００１−３５７３１７号公報記載の発明は、インターネットでの注文時に自動的に注文者の最寄りの店舗に振り分けられるので手間や費用の問題が生じない。しかしこの方法でも取扱い店舗は注文時に確定してしまうので、顧客が自ら取扱い店舗を選択したり、注文後に生じた事情により取扱い店舗を変更することができず、通常の店頭取引に比べて不便になるという問題がある。   The invention described in Japanese Patent Application Laid-Open No. 2001-357317 described above is automatically assigned to the nearest store of the orderer when ordering on the Internet, so that there is no problem of labor and cost. However, even with this method, the handling store is fixed at the time of ordering, so the customer cannot select the handling store himself or change the handling store due to circumstances that occur after ordering, which is inconvenient compared to ordinary over-the-counter transactions. There is a problem of becoming.

本発明は、ギフト商品の販売等の商品やサービスの受注において、店舗での直接販売とネット取引の双方の長所を生かしつつ、フランチャイズ本部と店舗の間の合理的な売上配分を可能にするとともに、顧客の利便性を維持することのできる合理的な受注方法を提供することを目的とする。   The present invention enables rational distribution of sales between the franchise headquarters and stores while taking advantage of both direct sales at stores and online transactions when receiving orders for products and services such as gift product sales. An object is to provide a rational ordering method that can maintain the convenience of customers.

請求項１記載の発明は、複数の店舗に設置されたＰＯＳ端末装置で入力された商品コード、数量等の売上データを本部の記憶装置に蓄積するＰＯＳシステムと、インターネット上のショッピングモールシステムを使用して、ギフト商品等の販売若しくはサービス請負の受注を行なう方法であって、特に、（１）前記ショッピングモールが、顧客のコンピュータから商品、数量等のデータを含む注文データを受信し、当該注文データをユニークな受注ＩＤに関連付けて記憶装置に記憶し、受注ＩＤを含む申込確認を顧客のコンピュータに送信する予約登録ステップと、（２）前記ＰＯＳ端末装置若しくはストアコントローラが、受注ＩＤが入力されたときに当該受注ＩＤと店舗ＩＤとを前記ＰＯＳ処理部に送信し、ＰＯＳ処理部が当該店舗ＩＤを受注ＩＤに関連付けて記憶装置に記憶する本登録ステップを有することを特徴とする。   The invention described in claim 1 uses a POS system that stores sales data such as product codes and quantities input at POS terminal devices installed in a plurality of stores in a storage device in the headquarters, and a shopping mall system on the Internet. In particular, there is a method for ordering sales of gift products or service contracts, and in particular, (1) the shopping mall receives order data including data on products, quantities, etc. from a customer's computer, and the order A reservation registration step of storing data in a storage device in association with a unique order ID, and sending an application confirmation including the order ID to the customer's computer; (2) the POS terminal device or store controller receives the order ID The order ID and the store ID are transmitted to the POS processing unit, and the POS processing unit transmits the store ID. Characterized in that it has a registration step of storing in the storage device in association with the order ID.

請求項２記載の発明は、前記注文データが、さらに梱包の条件、のし紙の指定、依頼主や届け先の情報、名入れの条件を含むことを特徴とする。   The invention according to claim 2 is characterized in that the order data further includes a packing condition, designation of a printing paper, information on a requester and a delivery destination, and a condition for name entry.

請求項３記載の発明は、前記予約登録ステップにおいて、ショッピングモールが受注ＩＤ表示部を含む申込書印刷用データを顧客のコンピュータに送信し、前記本登録ステップにおける受注ＩＤの入力が、申込書面の受注ＩＤ表示部をＰＯＳ端末装置の光学的読取装置で読み取ることにより行われることを特徴とする。   According to a third aspect of the present invention, in the reservation registration step, the shopping mall transmits application form printing data including an order ID display section to a customer's computer, and the input of the order ID in the main registration step is performed on the application form. The order ID display unit is read by an optical reading device of a POS terminal device.

本発明においては、店頭で料金収納等を行なう場合でもインターネットでの申込（予約登録）時には店舗の特定を行なわず受注ＩＤを発行し、店舗のＰＯＳレジ端末において受注ＩＤが入力されたときに、店舗ＩＤを受注ＩＤに関連付けて記憶装置に記憶し（本登録）、これに従って配送・会計等の処理を行なう。すなわちネット上で一般顧客が希望する商品やサービスの内容を、実際の各店舗のレジ受付時に確定させることにより、ショッピングモールと店舗業務を連携させるものである。   In the present invention, even when charges are stored at a storefront, when an application is made on the Internet (reservation registration), an order ID is issued without specifying the store, and when the order ID is input at the POS cash register terminal of the store, The store ID is stored in the storage device in association with the order ID (main registration), and processing such as delivery / accounting is performed accordingly. That is, the contents of goods and services desired by general customers on the net are determined at the time of actual cash register reception at each store, thereby linking the shopping mall and store operations.

顧客はインターネットを介して受信した申込書印刷用データを自宅の印刷装置で印刷し、店舗のレジに持参する。この申込書には受注ＩＤ特定情報がバーコード等の形式で表示されている。レジ担当者は申込書に表示されたバーコードをＰＯＳレジ端末の携帯型スキャナで読取り、ＰＯＳシステムを介して本部コンピュータの記憶装置に対する本登録を行なう。これにより商品、数量、店舗等の紐付けが可能となる。   The customer prints the application form printing data received via the Internet with a printing device at home and brings it to the cash register of the store. In this application form, order ID identification information is displayed in the form of a barcode or the like. The cashier in charge reads the barcode displayed on the application form with the portable scanner of the POS cash register terminal, and performs the main registration to the storage device of the head office computer via the POS system. As a result, it is possible to link products, quantities, stores, and the like.

請求項２記載の発明では、顧客はさらに申込の際に梱包の条件、のし紙の指定、依頼主や届け先の情報、名入れの条件を送信して、自宅の印刷装置で印刷することにより、店舗における手続を減らす。他方、購入者や届け先等の情報はネットで送信せず店頭で登録するようにして、顧客の安心感を高めることもできる。   In the invention according to claim 2, the customer further transmits the packing conditions, the designation of the paste paper, the information of the requester and the delivery destination, the conditions of the name insertion at the time of the application, and prints them on the printing device at home. Reduce procedures in On the other hand, it is possible to enhance the customer's sense of security by not registering information such as purchasers and delivery destinations over the Internet but registering them at the store.

請求項４記載の発明は、前記予約登録ステップにおいて受注用コンピュータがさらに受注ＩＤと商品コード、数量、梱包の条件、のし紙の指定、届け先の情報、名入れの条件、配送時期等を含む受注速報データを配送センターに送信し、前記本登録ステップにおいて本部コンピュータが受注ＩＤを含む出荷明細データを配送センターに送信することを特徴とする。ネットでの予約登録時に配送センターに対する受注速報を発行することにより、配送センターにおいて在庫の確保等を行なうことができるようにして、さらなるリードタイムの短縮を図るものである。   According to a fourth aspect of the present invention, in the reservation registration step, the order receiving computer further includes an order receiving ID, a product code, a quantity, a packing condition, a designation of paste paper, a delivery destination information, a name input condition, a delivery time, etc. The data is transmitted to the distribution center, and the head office computer transmits the shipment specification data including the order ID to the distribution center in the main registration step. By issuing a preliminary order report to the distribution center at the time of online reservation registration, it is possible to secure inventory at the distribution center and further reduce the lead time.

本発明のギフト商品等の販売方法によれば、まず店舗では、実際の事務処理量に応じて合理的な売上の配分を受けることができる。また受注ＩＤが印刷された申込書と光学的読取手段を利用することによりレジの混雑を防止できる効果もある。   According to the gift merchandise sales method of the present invention, first, a store can receive a reasonable distribution of sales according to the actual amount of paperwork. Also, there is an effect that the cash register can be prevented from being crowded by using the application form on which the order ID is printed and the optical reading means.

顧客はネット取引を利用することで店頭まで申込票を取りにいく必要がなくなり、自宅において必要情報が予め記載された申込票を印刷できるので、申込の手間が大幅に低減する。そしてネットでの申込を終えてから自分の都合に合せて店舗を選択したり、立ち寄った店舗で取引を完了することができるので、通常の商品購入と同様に店舗網を活用することができる。さらに現状で店頭決済後７日程度の納期が４日前後に短縮される。   By using online transactions, customers do not have to go to the store to obtain an application form, and can print out an application form in which necessary information is written in advance at the home. Then, after completing the application on the Internet, you can select a store according to your convenience, or you can complete the transaction at the store you visited, so you can use the store network in the same way as normal product purchases. In addition, the current delivery time of about 7 days after over-the-counter payment is shortened to around 4 days.

本発明はサービスの周知や選択をインターネット上で行なわせ、代金収納や個人情報の入力を店頭で行なう一般的な仕組みを提案するものであり、ギフト商品の販売に限らず、一般顧客より商品に付帯するサービスを請け負う業務全般、例えばギフトの配送依頼、名刺の印刷、書状の印刷、商品の取り寄せ、店頭購入商品の配送等のサービスに広く利用することができる。またコンビニエンスストア店舗網に限らず広域のＰＯＳシステムを有する小売業／流通業全般に適用することができる。また複雑な業務アプリケーションの追加を必要としないから、過大な開発投資を行なうことなく、ギフト商品やサービスの認知向上と客層の拡大を図ることができる。   The present invention proposes a general mechanism for making services known and selected on the Internet and storing charges and inputting personal information at stores. The present invention can be widely used for all services undertaking ancillary services, such as gift delivery requests, business card printing, letter printing, merchandise ordering, and delivery of over-the-counter merchandise. Further, the present invention is not limited to the convenience store store network, and can be applied to all retail / distribution businesses having a wide-area POS system. Moreover, since it is not necessary to add complicated business applications, it is possible to improve the recognition of gift products and services and expand the customer base without making excessive development investment.

以下、図面に基づいて本発明の実施の形態を詳細に説明する。図１は、コンビニエンスストア（ＣＶＳ）店舗網において、本発明の販売方法によりギフト商品を販売するためのシステムの一例を示すブロック図である。一般にＣＶＳ店舗網は、本部１と、複数の加盟店舗２と、ギフト配送センター３を有し、本部１と加盟店舗２の間には売上ＰＯＳシステムが設置されている。加盟店舗２が配送センター３に対して商品を発注し、直接に納品を受けることができる。一般の商品の代金は本部１と配送センター３又は納入業者との間で一旦決済され、後で本部１から加盟店舗２に請求される。   Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing an example of a system for selling gift items by the sales method of the present invention in a convenience store (CVS) store network. Generally, the CVS store network has a headquarters 1, a plurality of member stores 2, and a gift distribution center 3, and a sales POS system is installed between the headquarters 1 and the member stores 2. The member store 2 can order a product from the distribution center 3 and receive the delivery directly. The price of general merchandise is once settled between the headquarters 1 and the distribution center 3 or the supplier, and later charged from the headquarters 1 to the member store 2.

本発明の実施例の各部を説明すると、ＣＶＳ本部１はＬＡＮで相互に接続された各種コンピュータと外部記憶装置等を有し、ＰＯＳ処理部１０１、予約情報記録部１０３、ショッピングモール処理部１０４、ギフト情報記録部１０５、受注情報記録部１０６を備える。加盟店舗２のシステムはＬＡＮで相互に接続された図示しないストアコントローラとＰＯＳ端末２０２を有し、ＰＯＳ端末２０２はさらに処理部２０３、バーコードリーダ２０４、入力部２０５、表示部２０６を備える。配送センター３は図示しない独立の受注・出荷管理手段を備える。ＣＶＳ本部と加盟店舗２及び配送センター３の間はそれぞれ広域の通信手段で接続されている。   The components of the embodiment of the present invention will be described. The CVS headquarter 1 has various computers and external storage devices connected to each other via a LAN, and includes a POS processing unit 101, a reservation information recording unit 103, a shopping mall processing unit 104, A gift information recording unit 105 and an order information recording unit 106 are provided. The system of the member store 2 includes a store controller (not shown) and a POS terminal 202 connected to each other via a LAN. The POS terminal 202 further includes a processing unit 203, a barcode reader 204, an input unit 205, and a display unit 206. The distribution center 3 includes an independent order / shipment management means (not shown). The CVS headquarters and the member stores 2 and the distribution center 3 are connected by wide-area communication means.

顧客システム４は顧客の自宅に設置されたＰＣとローカル印刷装置からなり、インターネットに接続可能である。顧客システム４の構成は上記のものに限らず、公衆向けの端末や携帯電話等の他の手段を利用することもできるから、ショッピングモール処理部１０４は複数の選択可能なチャンネルを備え、様々な通信手段に対応できるようにすることが好ましい。   The customer system 4 includes a PC installed at the customer's home and a local printing device, and can be connected to the Internet. The configuration of the customer system 4 is not limited to the above, and other means such as a public terminal or a mobile phone can be used. Therefore, the shopping mall processing unit 104 includes a plurality of selectable channels and various types. It is preferable to be able to cope with communication means.

ＣＶＳ本部１は、顧客システム４からインターネットを介して利用できる公衆向けのショッピングモールサービスを提供している。顧客が顧客システム４を操作して接続すると、ショッピングモール処理部１０４は図示しないギフト情報マスタファイルに記録された元データを参照して、ＷＥＢ受付サイト１０７を作成し、顧客のコンピュータに表示させる。顧客は予約するギフトを選び、予約数量、梱包の条件、のし指定、名入れ指定、決済方法等を入力して、予約登録の申込の手続を行なう。ここに「梱包の条件」とは名宛人に直接宅配で届けるか、購入者が二重包装で自宅で受け取った後自己宛の包装を取り去って名宛人に手渡しするかの区別である。「のし指定」とは「お歳暮」等ののしの種類の情報であり、「名入れ指定」とは送り主の名前の有無及び形式の情報である。「決済方法」とは「店頭支払」「クレジット支払」等から選ばれる代金決済の方法である。これらの申込データは、ギフト情報記録部１０５に記録される（Ｓ２０１）。   The CVS headquarters 1 provides a public shopping mall service that can be used from the customer system 4 via the Internet. When the customer operates the customer system 4 to connect, the shopping mall processing unit 104 creates a WEB reception site 107 with reference to the original data recorded in a gift information master file (not shown) and displays it on the customer's computer. The customer selects a gift to be reserved, inputs the reservation quantity, packing conditions, designation, name designation, payment method, etc., and performs a reservation registration application procedure. Here, the “packing condition” is a distinction between delivery directly to the addressee, or whether the purchaser receives at home in double packaging and then removes the addressed package and hands it to the addressee. The “designation” is information on the type of bookmark such as “year-end gift”, and the “name designation” is information on the presence / absence and format of the sender's name. The “settlement method” is a price settlement method selected from “over-the-counter payment”, “credit payment” or the like. These application data are recorded in the gift information recording unit 105 (S201).

図３は、各情報記録部の構成を示す。ギフト情報記録部１０５には商品の一届け先毎に、受注ＩＤ、予約日時、商品コード、数量、依頼者情報、届け先情報、決済方法、梱包の条件、のし指定、名入れ指定等のデータが記録される。「受注ＩＤ」はクレジット又は店頭における決済単位毎及び流通加工処理単位毎に付番されるもので、予約の際にショッピングモール処理部１０４が作成する。１回の注文でも、梱包の条件、のし指定、名入れ指定等が複数存在する場合は複数の受注ＩＤが作成される。   FIG. 3 shows the configuration of each information recording unit. The gift information recording unit 105 has data such as order ID, reservation date / time, product code, quantity, requester information, destination information, payment method, packing conditions, designation designation, name designation designation, etc. for each delivery destination of the product. To be recorded. “Order ID” is assigned to each credit unit or each settlement unit in the store and each distribution processing unit, and is created by the shopping mall processing unit 104 at the time of reservation. Even in the case of one order, when there are a plurality of packing conditions, margin designation, name designation designation, etc., a plurality of order IDs are created.

決済方法が店頭支払の場合、ショッピングモール処理部１０４は申込票印刷用ページ１０７を作成し、このページ１０７のＵＲＬを記載した電子メールを顧客システムに送信する。顧客はＵＲＬをマウスクリックする等の方法で申込票印刷用ページ１０７を表示させ、ブラウザの印刷機能を用いて、印刷装置４０２から申込票５を印刷することができる（Ｓ２０２）。図４は申込票５の一例であり、依頼主表示欄５０１、複数の届け先表示欄５０２、商品・数量表示欄５０３、受注ＩＤ表示欄５０４、のし指定等表示欄５０５を含む。商品・数量表示欄５０３には選択された商品及び数量が１配送単位毎に印刷されており、受注ＩＤ表示欄５０４には受注ＩＤの十進表示とバーコード表示が予め印刷されている。のし指定等表示欄５０５には選択されたのし指定、名入れ指定、梱包条件等が表示されている。   When the payment method is store payment, the shopping mall processing unit 104 creates the application form printing page 107 and transmits an e-mail describing the URL of the page 107 to the customer system. The customer can display the application form printing page 107 by, for example, clicking the URL with a mouse and print the application form 5 from the printing apparatus 402 by using the print function of the browser (S202). FIG. 4 shows an example of the application form 5, which includes a requester display field 501, a plurality of delivery address display fields 502, a product / quantity display field 503, an order ID display field 504, and a margin designation display field 505. In the product / quantity display column 503, the selected product and quantity are printed for each delivery unit, and in the order ID display column 504, a decimal display and a bar code display of the order ID are printed in advance. In the designation designation display field 505, selected designation designation, name designation designation, packing conditions and the like are displayed.

予約登録が完了するとショッピングモール処理部１０４は各商品毎に受注ＩＤ、予約日時、商品コード、数量等を含むギフト受注速報データを作成して配送センター３に送信する。配送センター３はこれにより製品の発注をすることができる。支払方法がクレジットカードである場合には、ショッピングモール処理部１０４はさらに顧客システム４及クレジットカード会社のコンピュータとの間で決済処理を行ない、顧客に依頼主及び届け先を入力させて本登録を行ない、本受注データを配送センターに送信するが、これは本発明の一部ではないので説明は省略する。   When the reservation registration is completed, the shopping mall processing unit 104 creates gift order breaking news data including an order ID, a reservation date and time, a product code, a quantity and the like for each product and transmits it to the distribution center 3. The distribution center 3 can place an order for products. When the payment method is a credit card, the shopping mall processing unit 104 further performs a settlement process with the customer system 4 and the computer of the credit card company, and makes the customer input the requester and the delivery destination to perform the main registration. The order data is transmitted to the distribution center, but since this is not a part of the present invention, the description is omitted.

なお店頭支払の予約がされると、商品マスタ及びギフト情報記録部から受注ＩＤ、商品コード、価格、数量が予約情報記録部１０３に転送されて記録される。これらの予約情報は後でＰＯＳシステムを介してＰＯＳ端末２０２から照会される。   When a reservation for store payment is made, the order ID, product code, price, and quantity are transferred from the product master and the gift information recording unit to the reservation information recording unit 103 and recorded. The reservation information is later inquired from the POS terminal 202 via the POS system.

顧客は印刷した申込票５をコンビニエンスストア店舗のレジに持参して呈示する。（Ｓ２０３）レジ担当者はＰＯＳ端末２０２のバーコードリーダで受注ＩＤ表示欄５０３のバーコードを読み取り、ＰＯＳ処理部１０１に予約の有無を照会する。該当する受注ＩＤが予約情報記録部１０３に存在する場合は、ＰＯＳ端末２０２に商品、数量、価格等の情報を送信する。ＰＯＳ端末２０２の処理部２０３はこれらの情報を処理し、表示部２０６に代金を表示する（Ｓ２０４）。レジ担当者は申込票及び料金を受け取って、入力部２０５より収納確認を入力する。これらの確認データはＰＯＳシステムを介してＰＯＳ処理部１０１に送信される。   The customer brings the printed application slip 5 to a cash register at a convenience store store and presents it. (S203) The cashier in charge reads the barcode in the order ID display field 503 with the barcode reader of the POS terminal 202, and inquires of the POS processing unit 101 whether there is a reservation. If the corresponding order ID exists in the reservation information recording unit 103, information such as product, quantity and price is transmitted to the POS terminal 202. The processing unit 203 of the POS terminal 202 processes the information and displays the price on the display unit 206 (S204). The cashier person receives the application form and the fee, and inputs the storage confirmation from the input unit 205. These confirmation data are transmitted to the POS processing unit 101 via the POS system.

確認データを受信したＰＯＳ処理部１０１は発送票番号を作成し、店舗ＩＤ、発送票番号を受注情報記録部１０６に登録し、これにより本登録を完了する。（Ｓ２０５）受注情報記録部１０５は受注ＩＤ、発送票番号、入金日時、店舗コードの記録欄を有する。発送票番号は宅配伝票の紐付けのために配送センターからの配送単位毎に付番されるもので、届け先が複数の場合には受注ＩＤに対して複数の発送票番号が割り当てられる。ＰＯＳ処理部１０１はまた発送票番号、受注ＩＤ、依頼者情報、届け先情報等を含む確定版の出荷明細データを配送センター３に送信する。   Upon receipt of the confirmation data, the POS processing unit 101 creates a shipping slip number, registers the store ID and shipping slip number in the order information recording unit 106, and completes the registration. (S205) The order information recording unit 105 has an order ID, shipping slip number, deposit date and time, and store code recording column. The shipping slip number is assigned for each delivery unit from the delivery center for linking the home delivery slip. When there are a plurality of delivery destinations, a plurality of shipping slip numbers are assigned to the order ID. The POS processing unit 101 also transmits a finalized shipment detail data including a shipping slip number, order ID, requester information, delivery destination information, and the like to the distribution center 3.

ギフト情報記録部１０５には宅配、店舗渡し等から選択される配達方法やギフト留置店の記録欄を含むこともある。配達方法は受注毎にインターネット予約若しくは店舗申込の際に顧客が指定する。これらの情報はギフト情報記録部１０５に記録されると共に、配送センター３に通知される。配達方法として店舗渡しを指定するときは、受注した商品が配送センターから指定されたギフト留置店に配送される。この場合、発送票番号は各商品について同一となる。   The gift information recording unit 105 may include a delivery method selected from home delivery, store delivery, and the like, and a record column of a gift depot store. The delivery method is specified by the customer at the time of making an internet reservation or applying for a store for each order. These pieces of information are recorded in the gift information recording unit 105 and notified to the delivery center 3. When store delivery is designated as the delivery method, the ordered product is delivered from the delivery center to the designated gift storage store. In this case, the shipping slip number is the same for each product.

ＣＶＳ本部は図示しない会計処理部によりギフト情報記録部１０５に記録された売上データを一般の商品と同様に店舗毎に集計し、それらの仕入代金と配送料金を加盟店に対して請求する。店舗が収納した料金は収納を行なった店舗の売上として処理される。従って、本実施例のギフト受注方法を実施するには通常のＰＯＳシステムとショッピングモール以外にほとんど追加のシステム投資を要しない。   The CVS headquarters aggregates the sales data recorded in the gift information recording unit 105 by an accounting processing unit (not shown) for each store in the same manner as general merchandise, and bills the member store for the purchase price and delivery fee. The charges stored by the store are processed as sales at the store where the store was stored. Therefore, in order to implement the gift ordering method of the present embodiment, almost no additional system investment is required other than the normal POS system and shopping mall.

本発明はサービスの周知や選択をインターネット上で行なわせ、代金収納や個人情報の入力を店頭で行なう一般的な仕組みを提案するものであり、ギフト商品の販売に限らず、一般顧客より商品に付帯するサービスを請け負う業務全般、例えばギフトの配送依頼、名刺の印刷、書状の印刷、商品の取り寄せ、店頭購入商品の配送等のサービスに広く利用することができる。またコンビニエンスストア店舗網に限らず広域のＰＯＳシステムを有する小売業／流通業全般に適用することができる。   The present invention proposes a general mechanism for making services known and selected on the Internet and storing charges and inputting personal information at stores. The present invention can be widely used for all services undertaking ancillary services, such as gift delivery requests, business card printing, letter printing, merchandise ordering, and delivery of over-the-counter merchandise. Further, the present invention is not limited to the convenience store store network, and can be applied to all retail / distribution businesses having a wide-area POS system.

本発明によればフランチャイズ店舗網の本部と加盟店が合理的に売り上げ配分できるだけでなく、顧客の利便性も向上する。そして過大なシステム投資を行なうことなく、ギフト商品やサービスの認知向上と客層の拡大を図ることができるから、産業上の利用可能性は大きい。   According to the present invention, not only can the franchise store network headquarters and member stores rationally distribute sales, but also improve customer convenience. In addition, it is possible to improve the recognition of gift products and services and expand the customer base without making excessive system investments, so the industrial applicability is great.

本発明の一実施例のシステム概略図を示す。1 shows a system schematic diagram of one embodiment of the present invention. 同じ実施例におけるギフト商品発注の手続の流れを示す。The flow of the procedure for ordering gift items in the same embodiment is shown. 同じ実施例における受注情報記録部のデータ形式を示す。The data format of the order information recording part in the same Example is shown. 同じ実施例における申込書の一例を示す。An example of the application form in the same Example is shown.

符号の説明Explanation of symbols

１ ＣＶＳ本部
２ 店舗
３ ギフト配送センター
４ 顧客システム
５ 申込書
１０１ ＰＯＳ処理部
１０３ 予約情報記録部
１０４ ショッピングモール処理部
１０５ ギフト情報記録部
１０６ 受注情報記録部
１０７ ＷＥＢ受付サイト
１０８ 申込書印刷用サイト
DESCRIPTION OF SYMBOLS 1 CVS headquarters 2 Store 3 Gift delivery center 4 Customer system 5 Application form 101 POS processing part 103 Reservation information recording part 104 Shopping mall processing part 105 Gift information recording part 106 Order information recording part 107 WEB reception site 108 Application form printing site

Claims (4)

複数の店舗に設置されたＰＯＳ端末装置で入力された商品コード、数量等の売上データを本部の記憶装置に蓄積するＰＯＳシステムと、インターネット上のショッピングモールシステムを使用して、ギフト商品等の販売若しくはサービス請負の受注を行なう方法であって、少なくとも次の各ステップ
前記ショッピングモールが、顧客のコンピュータから少なくとも商品、数量等の注文データを含む申込を受信し、当該注文データをユニークな受注ＩＤに関連付けて記憶装置に記憶し、受注ＩＤを含む申込確認を顧客のコンピュータに送信する予約登録ステップと、
前記ＰＯＳ端末装置若しくはストアコントローラが、受注ＩＤが入力されたときに当該受注ＩＤと店舗ＩＤとを前記ＰＯＳ処理部に送信し、ＰＯＳ処理部が当該店舗ＩＤを受注ＩＤに関連付けて記憶装置に記憶する本登録ステップ
を有することを特徴とする商品販売又はサービス請負受注方法。 Sales of gift items, etc. using a POS system that stores sales data such as product codes and quantities input at POS terminal devices installed at multiple stores in a storage device at the headquarters and a shopping mall system on the Internet Or a method for receiving an order for service contract, wherein at least each of the following steps: The shopping mall receives an application including at least order data such as products and quantities from a customer's computer, and sets the order data to a unique order ID. Reservation registration step for storing the application confirmation including the order ID to the customer computer in association with the storage device;
When the order ID is input, the POS terminal device or the store controller transmits the order ID and the store ID to the POS processing unit, and the POS processing unit associates the store ID with the order ID and stores it in the storage device. A product sales or service contract ordering method characterized by comprising a main registration step. 前記注文データが、さらに梱包の条件、のし紙の指定、依頼主や届け先の情報、名入れの条件を含むことを特徴とする請求項１記載の商品販売又はサービス請負受注方法。   2. The product sales or service contract ordering method according to claim 1, wherein the order data further includes a packing condition, designation of a paste sheet, information on a requester and a delivery destination, and a condition for name entry. 前記予約登録ステップにおいて、前記ショッピングモールが受注ＩＤ表示部を含む申込書印刷用データを顧客のコンピュータに送信し、前記本登録ステップにおける受注ＩＤの入力が申込書面の受注ＩＤ表示部をＰＯＳ端末装置の光学的読取装置で読み取ることにより行われることを特徴とする請求項１記載の商品販売又はサービス請負受注方法。   In the reservation registration step, the shopping mall transmits application form printing data including an order ID display unit to a customer's computer, and the input of the order ID in the main registration step causes the order ID display unit of the application form to be a POS terminal device. 2. The method for ordering goods for sale or service contracting according to claim 1, wherein the order is carried out by reading with an optical reader. 前記予約登録ステップにおいて受注用コンピュータがさらに受注ＩＤと商品コード、数量、梱包の条件、のし紙の指定、届け先の情報、名入れの条件、配送時期を含む受注速報データを配送センターに送信し、前記本登録ステップにおいて本部コンピュータが受注ＩＤを含む本受注データを配送センターに送信することを特徴とする請求項２記載の商品販売又はサービス請負受注方法。
In the reservation registration step, the order receiving computer further transmits an order ID and product code, quantity, packing conditions, designation of printing paper, delivery destination information, name input conditions, delivery order breaking data including delivery time to the distribution center, 3. The merchandise sales or service contract ordering method according to claim 2, wherein the head office computer transmits the main order data including the order ID to the distribution center in the main registration step.
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JP2011022917A (en) * 2009-07-17 2011-02-03 Toshiba Corp Channel complex type gift system
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JP2013054581A (en) * 2011-09-05 2013-03-21 Toshiba Tec Corp Information processor and program
JP5187542B1 (en) * 2012-06-30 2013-04-24 株式会社Ｃｌｏｔｈｏ Franchise-type organization-specific mediation device, franchise-type organization-specific mediation program, storage medium, and franchise-type organization-specific mediation method
CN111199340A (en) * 2019-12-19 2020-05-26 上海东普信息科技有限公司 Bar code distribution method and system based on one-gang bill

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JP2011022917A (en) * 2009-07-17 2011-02-03 Toshiba Corp Channel complex type gift system
JP2011186832A (en) * 2010-03-09 2011-09-22 Toshiba Tec Corp Merchandise sales data processing system, merchandise sales data processing apparatus, and control program thereof
JP2013054582A (en) * 2011-09-05 2013-03-21 Toshiba Tec Corp Information processor and program
JP2013054581A (en) * 2011-09-05 2013-03-21 Toshiba Tec Corp Information processor and program
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