MX9505300A - Metodo y aparato para dar curso de destino alternativo a clientes de salida conmutados. - Google Patents

Metodo y aparato para dar curso de destino alternativo a clientes de salida conmutados.

Info

Publication number
MX9505300A
MX9505300A MX9505300A MX9505300A MX9505300A MX 9505300 A MX9505300 A MX 9505300A MX 9505300 A MX9505300 A MX 9505300A MX 9505300 A MX9505300 A MX 9505300A MX 9505300 A MX9505300 A MX 9505300A
Authority
MX
Mexico
Prior art keywords
destination
call
busy
customers
alternate destination
Prior art date
Application number
MX9505300A
Other languages
English (en)
Inventor
Richard William Griffiths
Rose A Krilcich
William G Kuchenbecker
Bryan M Richardson
Original Assignee
At & T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by At & T Corp filed Critical At & T Corp
Publication of MX9505300A publication Critical patent/MX9505300A/es

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/54Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/64Distributing or queueing
    • H04Q3/66Traffic distributors
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

La presente invencion se refiere a la redireccion de llamadas desde un destino primario ocupado hasta un destino secundario de un abonado de la redireccion del destino alternativo (ADR) de la salida conmutada, que es efectuada en la ausencia de una informacion del estado de la línea de terminacion suficiente en la forma de indicaciones de ocupado y de estado de libertad que son provistas al conmutador de origen, lo cual provee la capacidad de la característica de servicio de ADR. El conmutador de origen infiere que el destino primario está ocupado y redirige la llamada al destino secundario de acuerdo con esto, si el tiempo que pasa desde el inicio de la llamada es mayor que un intervalo predeterminado en el cual la llamada no ha sido contestada.
MX9505300A 1994-12-27 1995-12-14 Metodo y aparato para dar curso de destino alternativo a clientes de salida conmutados. MX9505300A (es)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US08/364,361 US5481602A (en) 1994-12-27 1994-12-27 Method and apparatus for alternate destination routing for switching egress customers

Publications (1)

Publication Number Publication Date
MX9505300A true MX9505300A (es) 1997-01-31

Family

ID=23434170

Family Applications (1)

Application Number Title Priority Date Filing Date
MX9505300A MX9505300A (es) 1994-12-27 1995-12-14 Metodo y aparato para dar curso de destino alternativo a clientes de salida conmutados.

Country Status (6)

Country Link
US (1) US5481602A (es)
EP (1) EP0720396A3 (es)
JP (1) JPH08242302A (es)
CN (1) CN1132971A (es)
CA (1) CA2163577C (es)
MX (1) MX9505300A (es)

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US5754627A (en) * 1995-06-07 1998-05-19 Mitel Corporation Method and apparatus for managing calls using a soft call park
US5737403A (en) * 1995-09-15 1998-04-07 At&T Corp. Interaction of routing features in a telephone system
JP3616682B2 (ja) * 1995-10-31 2005-02-02 富士通株式会社 Atm交換機
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US5862201A (en) * 1996-09-12 1999-01-19 Simplex Time Recorder Company Redundant alarm monitoring system
US6016307A (en) 1996-10-31 2000-01-18 Connect One, Inc. Multi-protocol telecommunications routing optimization
US6473404B1 (en) 1998-11-24 2002-10-29 Connect One, Inc. Multi-protocol telecommunications routing optimization
WO1998026566A1 (en) * 1996-12-13 1998-06-18 British Telecommunications Public Limited Company Communications system
US5966432A (en) * 1997-04-14 1999-10-12 Nortel Networks Corporation Remote answering of doorbell
US6023505A (en) * 1997-07-11 2000-02-08 Bellsouth Intellectual Property Corporation System and method for providing a busy signal to a communication
JPH1173898A (ja) 1997-08-28 1999-03-16 Futaba Corp 電界放出型画像表示装置およびその駆動方法
US6026297A (en) * 1997-09-17 2000-02-15 Telefonaktiebolaget Lm Ericsson Contemporaneous connectivity to multiple piconets
US6044141A (en) * 1997-10-10 2000-03-28 Nortel Networks Corporation Method and system for providing virtual agents for telephony services
US7388949B2 (en) * 2000-12-28 2008-06-17 At&T Delaware Intellectual Property, Inc. System and method for audio caller identification service
US7254226B1 (en) 2001-05-08 2007-08-07 At&T Intellectual Property, Inc. Call waiting priority alert
US20040233892A1 (en) * 2001-05-16 2004-11-25 Roberts Linda Ann Priority caller alert
US7012999B2 (en) 2001-06-25 2006-03-14 Bellsouth Intellectual Property Corporation Audio caller identification
US7085358B2 (en) 2001-06-25 2006-08-01 Bellsouth Intellectual Property Corporation Visual caller identification
US7315614B2 (en) 2001-08-14 2008-01-01 At&T Delaware Intellectual Property, Inc. Remote notification of communications
US7403768B2 (en) 2001-08-14 2008-07-22 At&T Delaware Intellectual Property, Inc. Method for using AIN to deliver caller ID to text/alpha-numeric pagers as well as other wireless devices, for calls delivered to wireless network
US7269249B2 (en) * 2001-09-28 2007-09-11 At&T Bls Intellectual Property, Inc. Systems and methods for providing user profile information in conjunction with an enhanced caller information system
US7079837B1 (en) 2001-11-06 2006-07-18 Bellsouth Intellectual Property Corporation Caller identification queue for wireless telephones
US7315618B1 (en) 2001-12-27 2008-01-01 At&T Bls Intellectual Property, Inc. Voice caller ID
US7586898B1 (en) 2002-05-13 2009-09-08 At&T Intellectual Property, I, L.P. Third party content for internet caller-ID messages
US7385992B1 (en) 2002-05-13 2008-06-10 At&T Delaware Intellectual Property, Inc. Internet caller-ID integration
US20050073999A1 (en) * 2002-05-13 2005-04-07 Bellsouth Intellectual Property Corporation Delivery of profile-based third party content associated with an incoming communication
US7127488B1 (en) * 2002-07-23 2006-10-24 Bellsouth Intellectual Property Corp. System and method for gathering information related to a geographical location of a caller in an internet-based communication system
US7623645B1 (en) * 2002-07-23 2009-11-24 At&T Intellectual Property, I, L.P. System and method for gathering information related to a geographical location of a caller in a public switched telephone network
US7139374B1 (en) 2002-07-23 2006-11-21 Bellsouth Intellectual Property Corp. System and method for gathering information related to a geographical location of a callee in a public switched telephone network
CN100512346C (zh) * 2003-01-30 2009-07-08 黄文富 使用公共通信网络进行开关控制或状态切换的方法
US7443964B2 (en) 2003-04-18 2008-10-28 At&T Intellectual Property, I,L.P. Caller ID messaging
US7283625B2 (en) * 2003-04-18 2007-10-16 At&T Bls Intellectual Property, Inc. Caller ID messaging telecommunications services
US7463727B2 (en) * 2003-04-18 2008-12-09 At&T International Property, I, L.P. Caller ID messaging device
US7280646B2 (en) 2003-04-18 2007-10-09 At&T Bls Intellectual Property, Inc. Dynamic Caller ID messaging
US7978833B2 (en) 2003-04-18 2011-07-12 At&T Intellectual Property I, L.P. Private caller ID messaging
US7269412B2 (en) * 2003-05-29 2007-09-11 At&T Bls Intellectual Property, Inc. Caller identification device and method of operation thereof
US7609832B2 (en) * 2003-11-06 2009-10-27 At&T Intellectual Property, I,L.P. Real-time client survey systems and methods
US7623849B2 (en) * 2003-11-13 2009-11-24 At&T Intellectual Property, I, L.P. Method, system, and storage medium for providing comprehensive originator identification services
CN100488262C (zh) * 2003-11-18 2009-05-13 中兴通讯股份有限公司 一种基于程控交换机实现路由均衡的方法
US7672444B2 (en) 2003-12-24 2010-03-02 At&T Intellectual Property, I, L.P. Client survey systems and methods using caller identification information
US6970546B2 (en) * 2004-01-12 2005-11-29 Bellsouth Intellecutal Property Corp. Intelligent remote caller ID
US8126017B1 (en) 2004-05-21 2012-02-28 At&T Intellectual Property Ii, L.P. Method for address translation in telecommunication features
US20060002540A1 (en) * 2004-07-02 2006-01-05 Barrett Kreiner Real-time customer service representative workload management
US8195136B2 (en) * 2004-07-15 2012-06-05 At&T Intellectual Property I, L.P. Methods of providing caller identification information and related registries and radiotelephone networks
US8243909B2 (en) 2007-08-22 2012-08-14 At&T Intellectual Property I, L.P. Programmable caller ID
US8160226B2 (en) 2007-08-22 2012-04-17 At&T Intellectual Property I, L.P. Key word programmable caller ID
JP5111092B2 (ja) * 2007-12-21 2012-12-26 株式会社日立製作所 ネットワークシステム及びolt

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DE2837883C2 (de) * 1978-08-30 1983-09-08 Siemens AG, 1000 Berlin und 8000 München Verfahren zur Rufweiterleitung bei Nichtmelden einer angerufenen Teilnehmerstelle in einem zentralgesteuerten Fernsprechvermittlungssystem, insbesondere in einer zentralgesteuerten Fernsprechnebenstellenanlage
US4674115A (en) * 1985-09-20 1987-06-16 Jabil Circuit Company Programmable telephone switcher
CA2055170A1 (en) * 1991-02-08 1992-08-09 Manivakkam P. Krishnan Call forwarding system
US5206901A (en) * 1991-12-23 1993-04-27 At&T Bell Laboratories Method and apparatus for alerting multiple telephones for an incoming call
US5369695A (en) * 1992-01-06 1994-11-29 At&T Corp. Method of redirecting a telephone call to an alternate destination
JPH06188995A (ja) * 1992-08-31 1994-07-08 American Teleph & Telegr Co <Att> 呼経路指定伝送装置およびその方法

Also Published As

Publication number Publication date
CA2163577C (en) 1999-07-20
US5481602A (en) 1996-01-02
EP0720396A2 (en) 1996-07-03
CN1132971A (zh) 1996-10-09
CA2163577A1 (en) 1996-06-28
JPH08242302A (ja) 1996-09-17
EP0720396A3 (en) 1998-01-07

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Legal Events

Date Code Title Description
FG Grant or registration
MM Annulment or lapse due to non-payment of fees