KR20220094737A - A non-face-to-face treatment service system - Google Patents
A non-face-to-face treatment service system Download PDFInfo
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Abstract
Description
본 발명은 영상을 통해 의사가 환자를 진료하고, 정기적 진료를 받거나 재진 환자와 같은 주기적 처방을 위하여 전화 상으로 진료하고, 다른 의료 기관의 의료진에게 받은 소견서를 제공하고, 복약 시간이 도래하면 환자에게 알람을 알리고 복약 상태를 모니터링 하도록 지원하는, 비대면 진료 서비스 시스템에 관한 것이다.In the present invention, a doctor treats a patient through an image, receives regular medical treatment or provides medical treatment over the phone for periodic prescription such as a returning patient, provides a statement received from a medical staff of another medical institution, and when the medication time arrives, the patient It relates to a non-face-to-face medical service system that notifies an alarm and supports monitoring of medication status.
일반적으로, 대면 의료서비스는 환자가 직접 병원에 방문하여 접수, 진료, 처방, 수납을 하는 과정이며, 일반적인 진료예약은 전화 및 온라인 또는 직접 병원에 방문하여, 진료 순서를 기다리는 방법으로 이루어진다.In general, face-to-face medical service is a process in which a patient directly visits a hospital for reception, treatment, prescription, and receipt, and a general medical appointment is made by telephone, online, or directly visiting the hospital and waiting for the order of treatment.
하지만 이동성이 취약하여 대면 진료가 불가능한 고령층 환자이거나, 최근 코로나19 등과 같은 전국적 감염병이 발생하는 경우, 비대면 진료에 대한 필요성이 매우 증가하고 있으며, 진료 시 신체적 접촉을 최소화하는 방법이 강구되고 있다.However, in the case of elderly patients who cannot receive face-to-face treatment due to their weak mobility, or when a nationwide infectious disease such as COVID-19 occurs recently, the need for non-face-to-face treatment is greatly increasing, and methods to minimize physical contact are being sought during treatment.
물론 진료행위에 있어 의료진과의 신체적 접촉이 필수적인 질병군 환자이거나, 중증 응급환자들인 경우, 대면 진료가 불가피 하겠지만, 그 외 정기적인 진료 및 처방 등의 진료행위는 비대면으로도 충분히 가능하다고 할 수 있다.Of course, face-to-face treatment is unavoidable for patients with a disease group that requires physical contact with medical staff for medical treatment or for patients with severe emergencies. .
기존 대면 진료로는 환자가 진료실에서 나오는 순간 의사와의 소통이 중단되며, 다음 진료 예약까지 본인의 상태에 대한 피드백 및 관리는 받을 수 없다. 따라서 현재까지 대변 진료의 단점을 보완하기 위해, 검사결과 등을 간호사 및 의료보조인력에게 설명 듣거나, 환자가 독립적으로 본인의 건강에 대한 정보를 수집하는 방법 밖에는 없었다.With the existing face-to-face treatment, communication with the doctor stops as soon as the patient leaves the treatment room, and you cannot receive feedback and management of your condition until your next appointment. Therefore, until now, to compensate for the shortcomings of stool treatment, the only way was to explain the test results to nurses and medical assistants, or to allow the patient to independently collect information about his or her own health.
따라서 위와 같은 대면 진료의 한계를 극복하기 위해, 비대면 기반 진료 서비스 기술이 필요하다.Therefore, in order to overcome the above limitations of face-to-face treatment, non-face-to-face based treatment service technology is required.
본 발명의 목적은 상술한 바와 같은 문제점을 해결하기 위한 것으로, 영상을 통해 의사가 환자를 진료하고, 정기적 진료를 받거나 재진 환자와 같은 주기적 처방을 위하여 전화 상으로 진료하고, 다른 의료 기관의 의료진에게 받은 소견서를 제공하고, 복약 시간이 도래하면 환자에게 알람을 알리고 복약 상태를 모니터링 하도록 지원하는, 비대면 진료 서비스 시스템을 제공하는 것이다.SUMMARY OF THE INVENTION An object of the present invention is to solve the above problems, and a doctor treats a patient through an image, receives regular medical treatment or provides medical treatment over the phone for periodic prescription such as a revisited patient, and provides medical treatment to medical staff of other medical institutions. The goal is to provide a non-face-to-face medical service system that provides the received opinion, alerts the patient when the medication time arrives, and supports monitoring the medication status.
상기 목적을 달성하기 위해 본 발명은 비대면 진료 서비스 시스템에 관한 것으로서, 영상을 통해 의사가 환자를 진료하는 화상 진료 서비스부; 정기적 진료를 받거나 재진 환자와 같은 주기적 처방을 위하여 전화 상으로 진료하는 전화 진료 서비스부; 다른 의료 기관의 의료진에게 받은 소견서를 제공하는 2차 소견 서비스부; 및, 복약 시간이 도래하면 환자에게 알람을 알리고 복약 상태를 모니터링 하는 복약 원격 모니터링부를 포함하는 것을 특징으로 한다.In order to achieve the above object, the present invention relates to a non-face-to-face treatment service system, comprising: a video treatment service unit for a doctor to treat a patient through an image; Telemedicine service department that provides regular care or visits over the phone for periodic prescriptions such as returning patients; The Second Opinion Service Department, which provides reports from medical staff of other medical institutions; And, it is characterized in that it comprises a remote medication monitoring unit for notifying the patient when the time to take the medication and monitoring the medication status.
또, 본 발명은 비대면 진료 서비스 시스템에 있어서, 상기 화상 진료 서비스부는 환자가 정해진 진료시간에 맞춰 어플리케이션 상의 비대면 진료실에 입장하면, 의료진과 원격진료가 시작되고, 의사가 웹(Web) 상에서 해당 병원의 환자 과거진료 내역, 앞서 입력된 증상정보를 확인할 수 있도록 지원하는 것을 특징으로 한다.In addition, in the non-face-to-face medical service system of the present invention, when the patient enters the non-face-to-face medical room on the application according to the set medical time, the video medical service unit starts remote medical treatment with the medical staff, and the doctor It is characterized in that it supports to check the patient's past treatment history at the hospital and the previously entered symptom information.
또, 본 발명은 비대면 진료 서비스 시스템에 있어서, 상기 원격 모니터링부는 진료 후 환자의 자가관리 방법이 담긴 컨텐츠를 제공하고, 복약시간이 되면 해당 사실을 환자에게 알려주는 서비스를 제공하고, 해당 알림 결과 및 복약 결과를 의료진 웹에서 실시간으로 관찰하도록 제공하는 것을 특징으로 한다.In addition, in the non-face-to-face medical service system of the present invention, the remote monitoring unit provides contents containing the patient's self-management method after medical treatment, and provides a service that informs the patient of the fact when it is time to take the medication, and the notification result And it is characterized in that it provides the medication results to be observed in real time on the web of the medical staff.
상술한 바와 같이, 본 발명에 따른 비대면 진료 서비스 시스템에 의하면, 영상을 통한 진료, 주기적 처방을 위한 전화 상 진료, 원격 복약 관리를 제공함으로써, 환자는 병원을 방문하지 않더라도 진료를 받을 수 있고, 다음 대면 진료 시까지 상시적으로 진료 및 피드백 관리를 받을 수 있는 효과가 얻어진다.As described above, according to the non-face-to-face medical service system according to the present invention, by providing medical treatment through images, telephone treatment for periodic prescription, and remote medication management, a patient can receive treatment without visiting a hospital, Until the next face-to-face treatment, it is possible to receive treatment and feedback management at all times.
이를 통해, 본 발명은 대면 진료의 한계를 극복할 수 있고, 비대면 기반 진료 서비스 플로우를 정의하여 효율적인 비대면 진료행위를 정착할 수 있다.Through this, the present invention can overcome the limitations of face-to-face treatment, and can establish an efficient non-face-to-face treatment by defining a non-face-to-face-based treatment service flow.
도 1은 (a) 대면 의료 서비스 절차 또는 (b) 비대면 의료 서비스 절차를 설명하는 흐름도.
도 2는 본 발명의 일실시예에 따른 진료 예약 서비스 단계를 설명하는 흐름도.
도 3은 본 발명의 일실시예에 따른 전화 진료 서비스 방법을 설명하는 흐름도.
도 4는 본 발명의 일실시예에 따른 2차 소견 서비스 방법을 설명하는 흐름도.1 is a flowchart illustrating (a) a face-to-face medical service procedure or (b) a non-face-to-face medical service procedure.
2 is a flowchart illustrating a medical appointment service step according to an embodiment of the present invention.
3 is a flowchart illustrating a method of providing a telephone medical treatment service according to an embodiment of the present invention.
4 is a flowchart illustrating a second opinion service method according to an embodiment of the present invention.
이하, 본 발명의 실시를 위한 구체적인 내용을 도면에 따라서 설명한다.Hereinafter, specific contents for carrying out the present invention will be described with reference to the drawings.
또한, 본 발명을 설명하는데 있어서 동일 부분은 동일 부호를 붙이고, 그 반복 설명은 생략한다.In addition, in demonstrating this invention, the same part is attached|subjected by the same code|symbol, and the repetition description is abbreviate|omitted.
먼저, 본 발명의 일실시예에 따른 비대면 진료 서비스 시스템의 구성에 대하여 설명한다.First, the configuration of the non-face-to-face medical service system according to an embodiment of the present invention will be described.
본 발명의 일실시예에 따른 비대면 진료 서비스 시스템은 화상 진료 서비스부, 전화 진료 서비스부, 2차 소견 서비스부, 복약관리를 위한 원격 모니터링부로 구성된다.The non-face-to-face medical treatment service system according to an embodiment of the present invention includes a video treatment service unit, a telephone treatment service unit, a second opinion service unit, and a remote monitoring unit for medication management.
먼저, 본 발명의 실시예에 따른 화상 진료 서비스부에 대하여 도 1을 참조하여 설명한다.First, an image treatment service unit according to an embodiment of the present invention will be described with reference to FIG. 1 .
도 1에서 보는 바와 같이, 영상진료 서비스는 다음과 같은 과정으로 진행한다.As shown in Fig. 1, the image treatment service proceeds as follows.
먼저, 환자는 본인의 증상을 문진항목에 기반하여 사진과 함께 등록한다.First, the patient registers his/her symptoms along with a photo based on the questionnaire.
다음으로, 본인에게 해당하는 진료과를 선택한다.Next, select the department that applies to you.
다음으로, 원하는 진료날짜 및 시간을 선택한 후 의료진 및 원하는 총 진료시간을 선택한다.Next, after selecting the desired treatment date and time, select the medical staff and the desired total treatment time.
다음으로, 선택한 내용에 맞게 결제한다.Next, pay according to your selection.
마지막으로, 접수 완료된다.Finally, the reception is complete.
한편, 환자에 대해 수집하는 정보가 병원 별로 상이하며, 각 병원에 맞춰 진료 전 문진 및 증상을 입력하는 구조가 다르다.On the other hand, the information collected about patients is different for each hospital, and the structure for entering the pre-treatment questionnaire and symptoms is different for each hospital.
또한, 초진 및 재진, 진료과 선택 등의 여부는 모든 환자가 본인의 정보를 정확하게 기억하기 어렵기 때문에, 병/의원내 코디네이터(접수원)가 진료시간과 초진 및 재진여부, 진료과 확정 등의 절차를 거쳐, 정보가 정확하게 전달되도록 한다.In addition, since it is difficult for all patients to accurately remember their information regarding the initial visit and re-visit, and the selection of a department, the hospital/clinic coordinator (receptionist) is responsible for the procedures such as the treatment time, initial visit and re-visit, and confirmation of the department. This ensures that the information is transmitted accurately.
또한, 위 내용이 확정되면, 비대면 진료를 신청한 환자는 어플리케이션(Application) 내에서 해당사항을 확인할 수 있다.In addition, when the above information is confirmed, the patient who has applied for non-face-to-face treatment can check the relevant information within the application.
환자는 정해진 진료시간에 맞춰 어플리케이션(Application) 상의 비대면 진료실에 입장하면, 의료진과 원격진료가 시작되고, 의사는 웹(Web) 상에서 해당 병원의 환자 과거진료 내역, 앞서 입력된 증상정보 등을 확인할 수 있으며, 실시간으로 처방전 등을 첨부할 수 있다.When a patient enters the non-face-to-face treatment room on the application at the prescribed treatment time, remote treatment with the medical staff begins, and the doctor can check the patient's past treatment history and previously entered symptom information on the Web. and prescriptions can be attached in real time.
다음으로, 본 발명의 실시예에 따른 전화 진료 서비스부에 대하여 도 2를 참조하여 설명한다. 본 발명의 실시예에 따른 전화 진료 서비스 과정은 도 2에 도시되고 있다.Next, a telephone medical service unit according to an embodiment of the present invention will be described with reference to FIG. 2 . A telephone medical service process according to an embodiment of the present invention is illustrated in FIG. 2 .
영상진료가 아닌, 전화진료는 의료진이 전화상으로 진료를 하여도 환자 건강에 위해가 없을 것이라고 판단할 수 있을 때만 실행할 수 있으며, 이는 정기적인 진료를 받고 있는 환자들이나, 재진 환자 등과 같은 주기적 처방을 위해 활용된다Telephone treatment, not video treatment, can be performed only when the medical staff can determine that there will be no harm to the patient's health even if the medical treatment is performed over the phone. is used for
이에 따라, 전화진료 후 본인이 실제 약을 수령할 약국을 전화진료 예약단계에서 선택하고, 전화진료가 끝난 후, 선택된 약국으로 해당 환자의 처방전이 자동으로 FAX 전송될 수 있도록 개발된다.Accordingly, it is developed so that the patient selects the pharmacy where he or she will receive the actual drug at the telephone treatment reservation stage after telephone treatment, and the patient's prescription is automatically faxed to the selected pharmacy after the telephone treatment is completed.
이 과정에서, 의료보험가입여부 및 타 정보조회를 위해 환자의 주민등록번호 수집이 필수적이나, 현재 주민등록번호는 수집은 의료기관 외에 불가능 하기 때문에, 현재는 유선상으로 직접 주민등록번호를 받도록 되어있다. 바람직하게는, 자동 ARS 시스템이 도입된다.In this process, it is essential to collect the patient's resident registration number for health insurance subscription and other information inquiry. Preferably, an automatic ARS system is introduced.
다음으로, 본 발명의 실시예에 따른 2차 소견 서비스부에 대하여 도 3을 참조하여 설명한다. 본 발명의 실시예에 따른 2차 소견 서비스 과정은 도 3에 도시되고 있다.Next, a second opinion service unit according to an embodiment of the present invention will be described with reference to FIG. 3 . The second opinion service process according to an embodiment of the present invention is illustrated in FIG. 3 .
2차소견은 환자가 비대면 진료를 받기 이전에 다른 의료기관의 의료진에게 받은 소견서에 대해, 비대면 의료진의 소견을 듣고 싶거나, 본인 건강에 대한 추가적인 정보를 듣고 싶은 경우 활용할 수 있는 서비스 기술이다.Secondary opinion is a service technology that can be used if the patient wants to hear the opinion of the non-face-to-face medical staff or additional information about his/her own health about the opinion received from the medical staff of other medical institutions before receiving non-face-to-face treatment.
이는 주로 MRI, CT, X-ray, 초음파 등의 판독이 필요하므로, DICOM 파일 업로드를 위해, 별도의 PC 환경에서 작동한다.Since it mainly requires reading of MRI, CT, X-ray, ultrasound, etc., it works in a separate PC environment for DICOM file upload.
이 서비스 기술을 사용하기 위해서는 위와 같은 예약절차가 필요하며, 비대면 의료진은 영상 및 다양한 환자의 의무기록을 분석하여 2차 소견서를 첨부하면, 환자가 해당 2차 소견서를 확인, 출력, 타 기관에 제출할 수 있도록 한다.In order to use this service technology, the above reservation procedure is required, and the non-face-to-face medical staff analyzes images and various patient medical records and attaches a second opinion. to be able to submit
다음으로, 본 발명의 실시예에 따른 복약관리를 위한 원격모니터링 서비스부에 대하여 도 4를 참조하여 설명한다. 본 발명의 실시예에 따른 복약관리를 위한 원격모니터링 서비스 과정은 도 4에 도시되고 있다.Next, a remote monitoring service unit for medication management according to an embodiment of the present invention will be described with reference to FIG. 4 . The remote monitoring service process for medication management according to an embodiment of the present invention is illustrated in FIG. 4 .
환자가 진료 후 의료진에게 들었던 모든 정보를 다 기억하기란 현실적으로 쉽지 않다. 또한 의료진이 수기로 작성한 정보를 일반인인 환자가 알아보는 것도 한계가 있다.In reality, it is not easy for a patient to remember all the information they have heard from the medical staff after treatment. In addition, there is a limit to the ability of ordinary patients to recognize the information handwritten by medical staff.
따라서 진료 후 환자의 자가관리 방법이 담긴 컨텐츠를 제공하고, 복약시간이 되면 해당 사실을 환자에게 알려주는 등의 서비스를 제공한다. 또한 해당 알림 결과 등은 의료진 Web에서 실시간으로 관찰할 수 있다.Therefore, it provides services such as providing contents containing the patient's self-management method after treatment and notifying the patient of the fact when it is time to take the medication. In addition, the notification results, etc. can be observed in real time on the medical staff web.
따라서 의료진은 자동으로 환자 건강관련 정보가 넘어올 때마다, 환자에게 해당 내용에 대한 피드백을 주고, 환자는 이에 따라 재진 및 실제 병원 방문 등에 대한 결정을 의료진과 환자가 함께 내릴 수 있다.Therefore, whenever medical staff automatically receives patient health-related information, they give feedback to the patient, so that the patient can make decisions about re-visit and actual hospital visit together.
이상, 본 발명자에 의해서 이루어진 발명을 상기 실시 예에 따라 구체적으로 설명하였지만, 본 발명은 상기 실시 예에 한정되는 것은 아니고, 그 요지를 이탈하지 않는 범위에서 여러 가지로 변경 가능한 것은 물론이다.As mentioned above, the invention made by the present inventors has been described in detail according to the above embodiments, but the present invention is not limited to the above embodiments, and various modifications can be made without departing from the gist of the present invention.
10 : 사용자 단말 20 : 비대면 진료 클라이언트
30 : 비대면 진료 서버 31 : 화상 진료 서비스부
32 : 전화 진료 서비스부 33 : 2차 소견 서비스부
34 : 복약관리 모니터링부
40 : 데이터베이스 80 : 네트워크10: user terminal 20: non-face-to-face treatment client
30: non-face-to-face treatment server 31: video treatment service department
32: Telephone Medical Service Department 33: Second Opinion Service Department
34: medication management monitoring unit
40: database 80: network
Claims (3)
영상을 통해 의사가 환자를 진료하는 화상 진료 서비스부;
정기적 진료를 받거나 재진 환자와 같은 주기적 처방을 위하여 전화 상으로 진료하는 전화 진료 서비스부;
다른 의료 기관의 의료진에게 받은 소견서를 제공하는 2차 소견 서비스부; 및,
복약 시간이 도래하면 환자에게 알람을 알리고 복약 상태를 모니터링 하는 복약 원격 모니터링부를 포함하는 것을 특징으로 하는 비대면 진료 서비스 시스템.
In the non-face-to-face medical service system,
a video medical service department where a doctor treats a patient through an image;
Telemedicine service department that provides regular care or visits over the phone for periodic prescriptions such as returning patients;
The Second Opinion Service Department, which provides reports from medical staff of other medical institutions; and,
Non-face-to-face medical care service system comprising a remote monitoring unit for notifying the patient when the medication time arrives and monitoring the medication status.
상기 화상 진료 서비스부는 환자가 정해진 진료시간에 맞춰 어플리케이션 상의 비대면 진료실에 입장하면, 의료진과 원격진료가 시작되고, 의사가 웹(Web) 상에서 해당 병원의 환자 과거진료 내역, 앞서 입력된 증상정보를 확인할 수 있도록 지원하는 것을 특징으로 하는 비대면 진료 서비스 시스템.
According to claim 1,
When the patient enters the non-face-to-face treatment room on the application according to the prescribed treatment time, the video treatment service unit starts remote treatment with the medical staff, and the doctor displays the patient's past treatment history and previously entered symptom information on the Web. Non-face-to-face medical service system, characterized in that it supports to check.
상기 원격 모니터링부는 진료 후 환자의 자가관리 방법이 담긴 컨텐츠를 제공하고, 복약시간이 되면 해당 사실을 환자에게 알려주는 서비스를 제공하고, 해당 알림 결과 및 복약 결과를 의료진 웹에서 실시간으로 관찰하도록 제공하는 것을 특징으로 하는 비대면 진료 서비스 시스템.
According to claim 1,
The remote monitoring unit provides content containing the patient's self-management method after treatment, provides a service that informs the patient of the fact when it is time to take the medication, and provides a real-time observation of the notification result and medication result on the medical staff web. Non-face-to-face medical service system, characterized in that.
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| KR20150088028A (en) | 2014-01-23 | 2015-07-31 | 연세대학교 원주산학협력단 | Remote diagnosis system, and method thereof |
| KR20180105284A (en) | 2017-03-14 | 2018-09-28 | 주식회사 사람과기술 | Remote treatment method |
| KR20180136357A (en) | 2017-06-14 | 2018-12-24 | 주식회사 지엠에스 | Remote medical examination system |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR20150088028A (en) | 2014-01-23 | 2015-07-31 | 연세대학교 원주산학협력단 | Remote diagnosis system, and method thereof |
| KR20180105284A (en) | 2017-03-14 | 2018-09-28 | 주식회사 사람과기술 | Remote treatment method |
| KR20180136357A (en) | 2017-06-14 | 2018-12-24 | 주식회사 지엠에스 | Remote medical examination system |
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