KR20080082486A - 음성과 데이터 접속들을 병렬로 핸들링하기 위한 통신 서버및 그 사용 방법 - Google Patents

음성과 데이터 접속들을 병렬로 핸들링하기 위한 통신 서버및 그 사용 방법 Download PDF

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Publication number
KR20080082486A
KR20080082486A KR1020080020818A KR20080020818A KR20080082486A KR 20080082486 A KR20080082486 A KR 20080082486A KR 1020080020818 A KR1020080020818 A KR 1020080020818A KR 20080020818 A KR20080020818 A KR 20080020818A KR 20080082486 A KR20080082486 A KR 20080082486A
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KR
South Korea
Prior art keywords
communication device
menu information
mobile communication
voice
data
Prior art date
Application number
KR1020080020818A
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English (en)
Korean (ko)
Inventor
아사프 란드샤프트
인디라 마냐
갈 월스트라드틀러
길 월스트라드틀러
Original Assignee
에이저 시스템즈 인크
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by 에이저 시스템즈 인크 filed Critical 에이저 시스템즈 인크
Publication of KR20080082486A publication Critical patent/KR20080082486A/ko

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends

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  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Information Transfer Between Computers (AREA)
KR1020080020818A 2007-03-07 2008-03-06 음성과 데이터 접속들을 병렬로 핸들링하기 위한 통신 서버및 그 사용 방법 KR20080082486A (ko)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/683,190 US20080220810A1 (en) 2007-03-07 2007-03-07 Communications server for handling parallel voice and data connections and method of using the same
US11/683,190 2007-03-07

Publications (1)

Publication Number Publication Date
KR20080082486A true KR20080082486A (ko) 2008-09-11

Family

ID=39135262

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1020080020818A KR20080082486A (ko) 2007-03-07 2008-03-06 음성과 데이터 접속들을 병렬로 핸들링하기 위한 통신 서버및 그 사용 방법

Country Status (5)

Country Link
US (1) US20080220810A1 (ja)
EP (1) EP1968294A1 (ja)
JP (1) JP2008219903A (ja)
KR (1) KR20080082486A (ja)
CN (1) CN101267600B (ja)

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US20110158222A1 (en) * 2009-12-28 2011-06-30 Duncan Kerr Cellular telephone systems with support for converting voice calls to data sessions
KR101169045B1 (ko) * 2010-08-24 2012-07-26 (주) 콜게이트 음성-화면 ａｒｓ 서비스 시스템 및 그 제공방법과 컴퓨터 판독 가능한 기록매체
US20120063355A1 (en) * 2010-09-14 2012-03-15 Research In Motion Limited Apparatus, and associated method, for providing support-call data pursuant to a wireless device support call
US20120117510A1 (en) * 2010-11-05 2012-05-10 Xerox Corporation System and method for automatically establishing a concurrent data connection with respect to the voice dial features of a communications device
US9015343B2 (en) 2010-11-23 2015-04-21 Centurylink Intellectual Property Llc User control over content delivery
JP2013038703A (ja) * 2011-08-10 2013-02-21 Oki Electric Ind Co Ltd 通信システム、並びに、コールセンタシステム、並びに、通信装置及び通信プログラム
CN103188407B (zh) * 2011-12-31 2016-08-10 ***通信集团广东有限公司 交互式语音应答ivr的处理方法、终端、拨测服务器和***
KR102070196B1 (ko) 2012-09-20 2020-01-30 삼성전자 주식회사 사용자 디바이스에서 상황 인식 서비스 제공 방법 및 장치
US10042603B2 (en) 2012-09-20 2018-08-07 Samsung Electronics Co., Ltd. Context aware service provision method and apparatus of user device
CN103813034B (zh) * 2012-11-08 2016-09-28 阿里巴巴集团控股有限公司 一种业务实现的方法、终端及业务服务器
US9894462B2 (en) 2012-11-14 2018-02-13 Apple Inc. Integrated approach for visual dialing
CN103856597B (zh) * 2012-12-03 2017-03-01 联想(北京)有限公司 一种数据处理的方法及装置
CN103327197B (zh) * 2013-06-04 2016-02-24 惠州Tcl移动通信有限公司 自动调用手机操作界面的方法及***
US9571623B2 (en) * 2014-02-20 2017-02-14 Verizon Patent And Licensing Inc. Providing a customized visual interface based on a dialed number
CN104125347A (zh) * 2014-06-24 2014-10-29 小米科技有限责任公司 获取语音服务的方法和装置
US9560200B2 (en) 2014-06-24 2017-01-31 Xiaomi Inc. Method and device for obtaining voice service
CN104092838A (zh) * 2014-07-09 2014-10-08 华为技术有限公司 传输信息的方法、服务器及终端
CN104158985B (zh) * 2014-07-21 2015-11-11 小米科技有限责任公司 通话方法、装置和***
US9420440B2 (en) 2014-07-21 2016-08-16 Xiaomi Inc. Calling methods and devices
CN104125356B (zh) * 2014-08-08 2016-01-13 携程计算机技术（上海）有限公司 基于VoIP的OTA网站服务的双向同步方法及***
CN104486503B (zh) * 2014-12-16 2016-04-13 努比亚技术有限公司 一种移动终端及其语音加密的方法
US20160212265A1 (en) * 2015-01-20 2016-07-21 Avaya Inc. Enhanced customer journey using multichannel contact center
CN105263129A (zh) * 2015-08-31 2016-01-20 小米科技有限责任公司 数据传输方法和装置
CN106817474A (zh) * 2016-12-20 2017-06-09 深圳众思科技有限公司 在通话过程中调用拨号键盘的方法及装置
KR102056715B1 (ko) * 2018-08-17 2019-12-17 주식회사 마인드웨어?스 양방향 음성 및 텍스트 통신 기반 업무 처리 지원 시스템
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US7136478B1 (en) * 2004-01-13 2006-11-14 Avaya Technology Corp. Interactive voice response unit response display
JP4502835B2 (ja) * 2005-02-02 2010-07-14 Ｎｅｃインフロンティア株式会社 移動体通信システム及びそれに用いる携帯電話報知方法

Also Published As

Publication number Publication date
JP2008219903A (ja) 2008-09-18
EP1968294A1 (en) 2008-09-10
US20080220810A1 (en) 2008-09-11
CN101267600A (zh) 2008-09-17
CN101267600B (zh) 2013-03-06

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