JPS6159520B2 - - Google Patents
Info
- Publication number
- JPS6159520B2 JPS6159520B2 JP54031456A JP3145679A JPS6159520B2 JP S6159520 B2 JPS6159520 B2 JP S6159520B2 JP 54031456 A JP54031456 A JP 54031456A JP 3145679 A JP3145679 A JP 3145679A JP S6159520 B2 JPS6159520 B2 JP S6159520B2
- Authority
- JP
- Japan
- Prior art keywords
- voice
- voice response
- recognition
- response
- line
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired
Links
- 238000003745 diagnosis Methods 0.000 claims description 7
- 238000000034 method Methods 0.000 claims description 6
- 238000010586 diagram Methods 0.000 description 3
- 238000012423 maintenance Methods 0.000 description 3
- 230000005540 biological transmission Effects 0.000 description 1
Landscapes
- Monitoring And Testing Of Exchanges (AREA)
Description
【発明の詳細な説明】
本発明は音声応答認識システムの自動診断方式
に関する。DETAILED DESCRIPTION OF THE INVENTION The present invention relates to an automatic diagnosis method for a voice response recognition system.
従来、音声応答装置は各回線の出口のモニタ端
子に、ヘツドホーン又はモニタスピーカを接続
し、聴取することにより音声送出部の正常性を確
認していた。又、音声認識装置は、入力した音声
をデスプレー装置又は、タイプライタに出力する
ことにより正常性を確認していた。 Conventionally, in a voice response device, a headphone or a monitor speaker is connected to a monitor terminal at the exit of each line, and the normality of the voice transmission section is confirmed by listening. Further, the voice recognition device confirms its normality by outputting the input voice to a display device or a typewriter.
そのためシステムの確認に時間を有し、また使
用する機器の定期保守が必要であつた。 Therefore, it took time to check the system, and regular maintenance of the equipment used was necessary.
本発明は、音声応答認識システムにおいて音声
回線に任意に設定できる折返し回路を設け、折返
しを設定した回線に音声を通すだけで、音声応答
装置と音声認識装置の正常性を自動的に診断でき
る音声応答認識システム診断方式を提供すること
にある。 The present invention provides a voice response recognition system with a loop back circuit that can be set arbitrarily on the voice line, and enables automatic diagnosis of the normality of the voice response device and the voice recognition device by simply passing the voice through the line set for loopback. The object of the present invention is to provide a response recognition system diagnosis method.
本発明によれば、システム全体を制御する中央
制御装置、該制御装置からの指示により音声情報
を再生し送出する音声応答装置、回線から受信し
た音声を認識し該制御装置に通知する音声認識装
置から成る音声応答認識システムにおいて、回線
を任意に設定できる折返し回路を設けることによ
りあらかじめ定められた音声を音声応答装置から
送出し、折返し回路を介して受信させることによ
り認識装置で認識し、該制御装置で結果を判定さ
せることにより音声応答装置と音声認識装置の正
常性を自動的に診断する音声応答認識システム診
断方式が得られる。 According to the present invention, there is a central control device that controls the entire system, a voice response device that reproduces and transmits voice information according to instructions from the control device, and a voice recognition device that recognizes voice received from a line and notifies the control device. In a voice response recognition system consisting of a voice response recognition system, a loopback circuit whose line can be set arbitrarily is provided to send a predetermined voice from the voice response device, receive it via the loopback circuit, recognize it in the recognition device, and control the voice response. A voice response recognition system diagnosis method is obtained that automatically diagnoses the normality of a voice response device and a voice recognition device by having the device determine the results.
以下本発明の実施例について図面を参照して説
明する。 Embodiments of the present invention will be described below with reference to the drawings.
第１図に音声応答認識システムの公衆網におけ
る一例を示す。公衆網１２を利用し電話機１３か
らの音声入力に対しセンター側１１で処理された
応答（解答）を音声にて返送する会話型の音声応
答処理システムである。 FIG. 1 shows an example of a voice response recognition system in a public network. This is a conversational voice response processing system that uses a public network 12 to send back a response (answer) processed at the center side 11 in response to voice input from a telephone 13.
第２図は、音声応答認識装置のブロツク構成図
である。中央制御装置２２では、本システムの正
常性を確認するため処理の負荷が比較的少ない時
を見計い、音声応答装置２３と音声認識装置２４
の未使用回線を探し出し、折返し回路２５に指示
を与え該当する回線を折返す。 FIG. 2 is a block diagram of the voice response recognition device. In order to confirm the normality of this system, the central control unit 22 detects a time when the processing load is relatively low, and then activates the voice response device 23 and the voice recognition device 24.
An unused line is found, and an instruction is given to the return circuit 25 to return the corresponding line.
次に中央制御装置２２は、音声応答装置２３か
らあらかじめ登録しておいた音声を該当回線に送
出させるため指示を与える。音声応答装置２３で
は、音声記憶媒体に蓄積されている該当音声を順
次該当回線に送出する。折返し回路２５により折
返された音声は、音声認識装置２４の該当回線で
受信され認識された後デイジタル情報に変換され
中央制御装置２２に報告される。中央制御装置２
２では、受信情報と送信情報を確認し、結果が一
致していれば折返し指示を解除し、新たな未使用
回線を探し出し診断していく。チエツクの結果一
致していなければ、回線は閉塞させオペレータ又
は保守者に通知する。 Next, the central control device 22 gives an instruction to cause the voice response device 23 to transmit the pre-registered voice to the corresponding line. The voice response device 23 sequentially sends the corresponding voices stored in the voice storage medium to the corresponding line. The voice returned by the return circuit 25 is received and recognized by the corresponding line of the voice recognition device 24, and then converted into digital information and reported to the central control device 22. Central control device 2
In step 2, the received information and the transmitted information are checked, and if the results match, the call-back instruction is canceled, and a new unused line is found and diagnosed. If the results of the check do not match, the line is blocked and the operator or maintenance person is notified.
また診断の途中、該当回線に公衆網からの着信
を網制御装置２６が検出した場合は、すみやかに
診断処理を中止し本来の処理に入る。 Further, if the network control device 26 detects an incoming call from the public network to the corresponding line during the diagnosis, it immediately stops the diagnosis process and resumes the original process.
本発明は以上説明したように回線側に折返し回
路を設け、音声を通すだけで、音声応答装置およ
び音声認識装置の正常性が自動的にかつ、容易に
診断でき、いままでの保守者による定期保守が不
用になる効果がある。 As explained above, the present invention provides a return circuit on the line side, and just by passing voice, the normality of the voice response device and voice recognition device can be automatically and easily diagnosed. This has the effect of eliminating the need for maintenance.
第１図は公衆網を利用した音声応答認識システ
ムの一例を示す概略図、第２図は本発明による音
声応答認識装置の一実施例の構成を示すブロツク
図である。
１１……音声応答認識装置、１２……公衆網、
１３……電話機、２１……音声応答認識装置、２
２……中央制御装置、２３……音声応答装置、２
４……音声認識装置、２５……折返し回路、２６
……網制御装置、２７……公衆網。
FIG. 1 is a schematic diagram showing an example of a voice response recognition system using a public network, and FIG. 2 is a block diagram showing the configuration of an embodiment of the voice response recognition device according to the present invention. 11...Voice response recognition device, 12...Public network,
13...Telephone, 21...Voice response recognition device, 2
2...Central control device, 23...Voice response device, 2
4...Speech recognition device, 25...Return circuit, 26
...Network control device, 27...Public network.
Claims (1)
と、その配下に接続され、メツセツジ又は応答を
音声にて送出する音声応答装置と、入力を音声に
て認識できる音声認識装置とから成る音声応答認
識システムにおいて、音声回線を任意に設定でき
る折返し回路を設けることにより、あらかじめ登
録しておいた音声を音声応答装置から送出させ、
折返し回路を経由して音声認識装置で受信し、そ
の結果を判定することにより音声応答装置と音声
認識装置の正常性を自動的に診断することを特徴
とする音声応答認識システム診断方式。1. In a voice response recognition system consisting of a central control device that controls the entire system, a voice response device connected to the central control device that transmits messages or responses in voice, and a voice recognition device that can recognize input by voice. , by providing a return circuit that can arbitrarily set the voice line, the voice that has been registered in advance is sent out from the voice response device,
A voice response recognition system diagnosis method characterized in that the normality of the voice response device and the voice recognition device is automatically diagnosed by receiving the voice response device via a return circuit and determining the result.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP3145679A JPS55124199A (en) | 1979-03-16 | 1979-03-16 | System for diagnosing voice answer identification system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP3145679A JPS55124199A (en) | 1979-03-16 | 1979-03-16 | System for diagnosing voice answer identification system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JPS55124199A JPS55124199A (en) | 1980-09-25 |
| JPS6159520B2 true JPS6159520B2 (en) | 1986-12-16 |
Family
ID=12331748
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP3145679A Granted JPS55124199A (en) | 1979-03-16 | 1979-03-16 | System for diagnosing voice answer identification system |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPS55124199A (en) |
Families Citing this family (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS59123898A (en) * | 1982-12-29 | 1984-07-17 | 富士通株式会社 | Tester for voice recognition equipment |
| JPS60195594A (en) * | 1984-03-19 | 1985-10-04 | 富士通株式会社 | Voice level testing system |
| JPH0756594B2 (en) * | 1986-01-10 | 1995-06-14 | 株式会社日立製作所 | Voice response recognition device |
| JPS6354856A (en) * | 1986-08-25 | 1988-03-09 | Nippon Telegr & Teleph Corp <Ntt> | Testing system for audio response unit |
| JPH0256599A (en) * | 1988-08-22 | 1990-02-26 | Nec Corp | Speech storage device |
-
1979
- 1979-03-16 JP JP3145679A patent/JPS55124199A/en active Granted
Also Published As
| Publication number | Publication date |
|---|---|
| JPS55124199A (en) | 1980-09-25 |
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