JPS60171853A - System and apparatus for recognizing caller - Google Patents
System and apparatus for recognizing callerInfo
- Publication number
- JPS60171853A JPS60171853A JP2768784A JP2768784A JPS60171853A JP S60171853 A JPS60171853 A JP S60171853A JP 2768784 A JP2768784 A JP 2768784A JP 2768784 A JP2768784 A JP 2768784A JP S60171853 A JPS60171853 A JP S60171853A
- Authority
- JP
- Japan
- Prior art keywords
- caller
- call
- subscriber
- recognition information
- response
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
- H04M11/04—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Alarm Systems (AREA)
Abstract
Description
【発明の詳細な説明】
本発明は緊急通話におけるように、大慌ての発呼者が自
己を認識させる情報を通話できないときも、受付台の操
作にまり発呼者側から認識符号を送出させ認識できるよ
うにした方式及び認識装置に関する。[Detailed Description of the Invention] The present invention allows the caller to transmit a recognition code even when the caller is in a hurry and is unable to communicate the information that identifies him or herself, as in the case of an emergency call. This invention relates to a recognition method and recognition device.
従来火事・泥棒などのため緊急通話が必要のとき119
番、110番により発呼し、受付台の応答に対し事情の
説明をしているが、緊急のとき落着いて説明することが
難しいため、「火事が起きたから消防車を早く」と言っ
たのみで出火場所を言わずにオンフックするようなこと
が起っている。Previously, when you need to make an emergency call due to fire, theft, etc., call 119.
I called 110 and explained the situation to the person who answered the reception desk, but it was difficult to explain calmly in an emergency, so I just said, ``There's a fire, so hurry up and send a fire engine.'' There have been incidents where people have gone on the hook without telling where the fire started.
そのため119番、110番受付台には着信保留・再発
呼機能を持たせ、発呼者がオンフックした後も再び呼出
すことができるようにしているが、前記状況のため発呼
者は通知が完了したと判断すると、電話機から離れてい
るようなことが多く、再発呼に対しうまく応答ができな
いことが多い。そのため消防関係では火災報知機を各所
に備え付け、また119番受付台の近くに応答装置を有
している。操作された火災報知機の応答ランプの番号か
ら対照表により出火場所を知り出動指令を発することが
できるが、火災報知機の設置が大きなビル・団地内集会
所のように特定され、通常の電話機のように簡便に使用
することができない。For this reason, the 119 and 110 reception desks are equipped with a call hold/recall function so that the caller can call again even after the caller goes on-hook, but due to the above situation, the caller is not notified. When it is determined that a call has been made, the person is often away from the telephone and is often unable to respond to a re-call. For this reason, fire departments have installed fire alarms in various locations and have response devices near the 119 reception desk. It is possible to determine the location of a fire using a reference table based on the response lamp number of the operated fire alarm, and issue a dispatch order. cannot be used as easily as
またテープレコーダのような録音装置に予め所有者のv
g識情報と110番用、119番用の情報とを区別して
記録しておき、ダイヤル操作の後録音機を再生し、認識
情報等を電話回線に送出することがあるが、操作が複雑
であり、110番用・119番用の情報を区別して送出
する必要がある。In addition, the owner's V
gIdentification information and information for 110 and 119 numbers are recorded separately, and after dialing, a recorder is played back to send the identification information etc. to the telephone line, but the operation is complicated. Yes, it is necessary to send out information for 110 and 119 calls separately.
また商用電源が停電したときは使用できない不便さがあ
った。There was also the inconvenience that it could not be used during a commercial power outage.
本発明の目的は前述の欠点を改善し緊急通話が必要のと
き緊急通話受付台において操作することにより発呼者の
認識情報を送出させ、発呼者と十分に通話ができないと
きも発呼者を認識できるようにした発呼者認識方式及び
認識装置を提供することにある。The purpose of the present invention is to improve the above-mentioned drawbacks, and when an emergency call is required, the caller's identification information can be sent out by operating the emergency call reception desk, and even when the caller cannot be fully communicated with, the caller can be easily recognized. An object of the present invention is to provide a caller recognition method and recognition device that can recognize a caller.
以下図面に示す本発明の一実施例について説明する。第
1図は本発明方式を全体的に示すブロック構成図、第2
図は第1図中の認識情報送出装置について詳細に示す図
である。第1図において(1)は電話回線、(2)は加
入者電話機セット、(3)は電話機ローゼット、(4)
は電話機用保安器、(5)は電話局、(5−1)は電話
局交換機、(6)は交換機端子板、(7)は認識情報送
出装置を示している。認識情報送出袋W(7)は第2図
について後述するように発呼者について認識するための
情報を送出するもので、第1図に示すように加入者電話
機セント(2)に接続すること以外に、ローゼット(3
)、保安器(4)、端子板(6)の何れかに接続するこ
とで良い。(8)は緊急通話受付台、(9)は加入者応
答催促信号発生器、θのは認識情報受信部、(11)は
受信信号解析部、(12)は陰極線管表示装置、(13
)は音声合成回路、(14)はスピーカ、(15)は発
呼側の緊急信号自動発信部を示す。自動発信部(15)
は認識情報送出装置(7)が第1図に示すように電話機
セント(2)に接続されている場合は同一ケースに設け
ることもできるが、その他の所に接続するときは緊急信
号を発信するために操作し易い所に設定する。110番
などの緊急信号はゼンマイを使用して機械的に接点を開
閉すること、電子回路により信号を発生することなど適
宜設計できる。An embodiment of the present invention shown in the drawings will be described below. FIG. 1 is a block diagram showing the overall system of the present invention, and FIG.
The figure is a diagram showing details of the recognition information sending device in FIG. 1. In Figure 1, (1) is the telephone line, (2) is the subscriber telephone set, (3) is the telephone rosette, and (4) is the telephone line.
(5) indicates a telephone safety device, (5) indicates a telephone office, (5-1) indicates a telephone exchange, (6) indicates an exchange terminal board, and (7) indicates a recognition information sending device. The recognition information sending bag W (7) sends information for recognizing the caller, as will be described later with reference to Fig. 2, and is connected to the subscriber's telephone center (2) as shown in Fig. 1. In addition, rosettes (3
), protector (4), or terminal board (6). (8) is an emergency call reception desk, (9) is a subscriber response reminder signal generator, θ is a recognition information receiving section, (11) is a received signal analysis section, (12) is a cathode ray tube display device, (13)
) represents a voice synthesis circuit, (14) represents a speaker, and (15) represents an emergency signal automatic transmission unit on the calling side. Automatic transmitter (15)
If the recognition information sending device (7) is connected to the telephone center (2) as shown in Fig. 1, it can be installed in the same case, but if it is connected elsewhere, it will send an emergency signal. Set it in a location that is easy to operate. Emergency signals such as 110 can be designed as appropriate, such as by mechanically opening and closing contacts using a spring, or by generating a signal by an electronic circuit.
電話加入者が電話機セット(2)から緊急通話のためダ
イヤルをしたとき、または緊急信号自動発信部(15)
からの発信のとき、例えば119番の緊急通話受付台(
8)で受付し、係員が応答する。発呼者からの状況説明
が確実にされないとき、特に自動発信部(15)からの
発信のとき、或いは状況説明が開始されても内容に間違
いがあると判断されたとき、受付台係員はその状況説明
を保留中断することなく加入者応答催促信号発生器(9
)を電話回線と接続するように開閉器(9−1)を閉じ
る。このとき緊急通話受付台へ着信しているから、通常
の加入者への着信と異なり、たとえ発呼者がオンフック
しても交換機を含む接続はレリーズされないから、発呼
加入者への回線に応答催促信号音を送出することができ
る。応答催促信号は認識情報送出装置(7)に到達し、
該装置は第2図について後述するように動作し、加入者
認識情報を送り返してくる。該認識情報は認識情報受信
部0ψにおいて受信し、解析部(11)において解析し
、文字表示用データに変換できる。該データは表示装置
(12)において画面表示がなされ、或いは必要のとき
音声合成回路(13)により音声化され、スピーカ(1
4)で聞くこともできる。When a telephone subscriber dials for an emergency call from the telephone set (2), or when the emergency signal automatic transmitter (15)
For example, when making a call from the 119 emergency call desk (
8) and a staff member will respond. If the situation is not clearly explained by the caller, especially when the call is made from the automatic caller (15), or if it is determined that there is a mistake in the content even after the situation explanation has started, the reception staff will Subscriber response reminder signal generator (9) without interrupting situation explanation
) is connected to the telephone line by closing the switch (9-1). At this time, since the call is received at the emergency call desk, unlike the case when a call is received to a normal subscriber, even if the calling party goes on-hook, the connection including the exchange is not released, so the line to the calling subscriber is answered. A reminder signal tone can be sent out. The response reminder signal reaches the recognition information sending device (7),
The device operates as described below with respect to FIG. 2 and returns subscriber identification information. The recognition information is received by the recognition information receiving section 0ψ, analyzed by the analysis section (11), and can be converted into character display data. The data is displayed on the screen on the display device (12), or is converted into audio by the voice synthesis circuit (13) when necessary, and is output to the speaker (12).
You can also listen to it at 4).
第2図は第1図中の認識情報送出装置について具体的構
成を示す図である。第2図において(7−1)は局から
の発信音選択受信部で、発呼者がオフフックして局から
の発信音(ダイヤルトーン)が送られて来たとき、その
音のみをフィルタを使用するなどにより選択受信して出
方を得るもの、(7−2)は例えば発呼者の110番用
受付台呼出信号選択受信部で、発呼者が110番のダイ
ヤルしたとき、ダイヤルパルスの計数または押釦ダイヤ
ル信号をフィルタを使用し選択受信と検出をして出力を
得るもの、(7−3)は119番用め受付台呼出信号選
択受信部で(7−2)と同様に動作するもの、(7〜4
)は信号保持回路で発信音を選択受信する受信部(7−
1>の出力を、少なくとも受付台呼出信号選択受信部(
7−2) (7−3)の出力が得られるまで保持する。FIG. 2 is a diagram showing a specific configuration of the recognition information sending device in FIG. 1. In Figure 2, (7-1) is a dial tone selection receiving unit from the station. When the caller goes off-hook and a dial tone is sent from the station, only that tone is filtered. For example, (7-2) is a reception desk call signal selection receiving unit for the caller's 110 number, and when the caller dials the 110 number, the dial pulse is received. (7-3) is a reception desk call signal selection receiver for 119 and operates in the same way as (7-2). Things to do, (7-4
) is a receiving section (7-
1> is sent to at least the reception desk call signal selection receiving section (
7-2) Hold until the output of (7-3) is obtained.
(7−5)は論理演算部で受信部(7−1)の出力と、
受信部(7−2) (7−3)の出力との論理積演算を
行い、両者が存在したとき出力を得るためのものとする
。(7−6)は信号保持回路で論理演算部(7−5)の
出力を少なくとも受付台からの応答催促信号を受信する
まで保持する。(7−7)は受付台からの応答催促信号
選択受信部で、第1図における開閉器(9−1)が操作
されて所定の可聴音が送出されたときに、フィルタを使
用するなどにより受信するものである。(7-5) is a logic operation section that receives the output of the reception section (7-1),
A logical AND operation is performed with the outputs of the receiving section (7-2) and (7-3) to obtain an output when both exist. (7-6) is a signal holding circuit that holds the output of the logic operation section (7-5) at least until a response prompting signal is received from the reception desk. (7-7) is a response prompting signal selection receiving unit from the reception desk, which uses a filter etc. when the switch (9-1) in Fig. 1 is operated and a predetermined audible sound is sent out. It is something that is received.
(7−8)は論理演算部で、前記受信部(7−1)(7
−7)と(7−2) (7−3)の何れかとの論理積を
演算する。(7−9)は認識情報記憶素子で、続出し専
用メモリ (ROM)に予め発呼者の認識情報を記憶さ
せたものである。発呼者の認識情報とは電話加入者の詳
細な住所・氏名・電話加入番号・電話種別(一般家庭用
・事務用・公衆界・公衆ボックス等)である。(7−1
0)は認識情報続出回路で、論理演算部(7−8)の出
力が発生したとき、記憶素子(7−9)を読出し、電話
回線に音声情報または可聴音データとして送出するもの
である。(7-8) is a logic operation section, and the reception section (7-1) (7
-7) and either (7-2) or (7-3). (7-9) is a recognition information storage element in which recognition information of the caller is stored in advance in a read-only memory (ROM). The caller's identification information includes the telephone subscriber's detailed address, name, telephone subscription number, and telephone type (general household use, office use, public field, public box, etc.). (7-1
Reference numeral 0) is a recognition information successive output circuit, which reads out the memory element (7-9) when an output from the logic operation section (7-8) is generated, and sends it to the telephone line as voice information or audible sound data.
また認識情報装置は殆どすべてが半導体素子使用の回路
構成にできるため、その使用電力が小さいから、長寿命
の小型電池を接続しておくのみで長期間常時動作させ続
けることができる。In addition, since almost all of the recognition information device can have a circuit configuration using semiconductor elements, its power consumption is small, so it can be kept in constant operation for a long period of time simply by connecting a small, long-life battery.
第2図の動作を次に説明する。発呼者が送受話器をオフ
フックして110番などをダイヤルすること、或いは前
述のように自動発信部を操作することにより、受付台(
8)の呼出をしたとき、まず選択受信部(7−1) (
7−2) (7−3)と信号保持回路(7−4>が動作
を始める。一方受付台(8)の係員の操作により、応答
催促信号が発呼者に対して送出される。この催促信号の
選択受信により、発呼者の認識情報記憶素子(7−9)
が読出され、情報を受付台へ送出する。The operation of FIG. 2 will be explained next. The caller can call the reception desk (
When calling 8), the selection receiving section (7-1) (
7-2) (7-3) and the signal holding circuit (7-4> start operating.Meanwhile, a response reminder signal is sent to the caller by the operation of the staff at the reception desk (8). Upon selective reception of the reminder signal, the caller's recognition information storage element (7-9)
is read and sends the information to the reception desk.
このようにして本発明によると認識情報送出装置を電話
回線に接続しておくのみで、緊急通話が不十分であった
とき受付台係員が操作すると、応答催促信号が送出され
発呼者の認識情報を所定の順序で送出するから、受付台
側では完全な対応処理を取ることができる。その情報は
発呼者・係員の通話に重畳していることもあるが、例え
ば高音域における断続信号として通話に支障を与えない
ようにすることができる。認識情報送出装置は論理演算
回路が動作するための条件を満足しない限り動作しない
から、該装置内の記憶素子に格納されている情報が他に
流出し悪用されることは起こらない。磁気記録装置を使
用する場合のように、発呼者側の操作する事項が多い欠
点を解消している。また商用電源の停電・通電に関係せ
ず動作でき、更に暗闇とか、声を立てずに通報したいと
きに有効である。In this way, according to the present invention, by simply connecting the recognition information sending device to the telephone line, when the reception staff operates the device when emergency calls are insufficient, a response reminder signal is sent out and the caller is recognized. Since the information is sent in a predetermined order, the reception desk side can take complete response processing. Although the information may be superimposed on the call between the caller and the staff member, it can be made such that it does not interfere with the call, for example as an intermittent signal in a high frequency range. Since the recognition information sending device does not operate unless the logic operation circuit satisfies the operating conditions, the information stored in the memory element within the device will not be leaked to others and misused. This eliminates the disadvantage that there are many operations to be performed on the caller's side, as in the case of using a magnetic recording device. In addition, it can operate regardless of whether the commercial power supply is out or on, and is useful in the dark or when you want to make a report without raising your voice.
第1図は本発明の一実施例の構成を示す図、第2図は第
1図中の認識情報送出装置の内部構成を示す図である。
(ll−一電話回線 (2)・−電話機セント(31−
ローゼット +41−電話機保安器(51−電話局 (
6)−・交換機端子板(71−El識情報送出装置
(7−1) −発信音選択受信部
(7−2)(7−3>−受付台呼出信号受信部(7−4
) −信号保持回路
(7−5)−・−論理演算部
(7−6) −信号保持回路
(7−7) 一応答催促音選択受信部
(7−8) −論理演算部
(7−9)−認識情報記憶素子
(7−10) −一認織情報続出回路
(8)・−緊急通話受付台
(91−一加入者応答催促信号発注器
0の−・認識情報受信部
(12) −陰極線管表示装置
(14) −スピーカ
(15)−緊急信号自動発信部FIG. 1 is a diagram showing the configuration of an embodiment of the present invention, and FIG. 2 is a diagram showing the internal configuration of the recognition information sending device in FIG. 1. (ll-one telephone line (2)・-telephone cent (31-
Rosette +41-telephone protector (51-telephone office (
6)--Exchange terminal board (71-El identification information sending device (7-1) -Tone selection receiving section (7-2) (7-3>-Reception desk call signal receiving section (7-4)
) - Signal holding circuit (7-5) - - Logic operation section (7-6) - Signal holding circuit (7-7) One-response reminder sound selection reception section (7-8) - Logic operation section (7-9 ) - Recognition information storage element (7-10) - Identification information continuous output circuit (8) - Emergency call reception desk (91-1 subscriber response reminder signal orderer 0 - Recognition information receiving section (12) - Cathode ray tube display (14) - Speaker (15) - Emergency signal automatic transmitter
Claims (1)
発信音選択受信手段・発呼者の受付台呼出信号選択受信
手段・受付台の操作による応答催促信号選択受信手段・
前記各受信部出力に対する論理演算手段・該論理演算部
出力が印加される発呼者の認識情報記憶・続出手段と、
被呼側における発呼者受付台操作による応答催促信号を
発生する発生手段・発呼者の認識情報再生・表示手段と
を具備し、被呼側は被呼された後に発呼側への応答催促
信号を送出し、発呼側から認識情報を送出させることに
より、発呼者について認識することを特徴とする発呼者
認識方式。 2 局からの発信音選択受信部と、発呼者の受付台呼出
信号選択受信部と、局からの応答催促信号選択受信部と
、前記各受信部出力に対する論理演算部と、該論理演算
部出力の印加される発呼者の認識情報記憶・読出し部で
構成されることを特徴とする発呼者認識装置。[Scope of Claims] 1. On the calling side, means for selecting and receiving a dial tone from the station by the caller's off-hook; means for receiving the caller's reception desk call signal selection; means for receiving a response reminder signal selection by operating the reception desk;
Logical operation means for the outputs of each of the receiving sections; caller recognition information storage/continuation means to which the outputs of the logic operation sections are applied;
The called side is equipped with a generating means for generating a response prompting signal by operating a caller's reception desk on the called side, and a means for reproducing and displaying recognition information of the calling party, so that the called side can respond to the calling side after being called. A caller recognition method that recognizes the caller by sending a reminder signal and having the caller send recognition information. 2. A dial tone selection receiving section from the station, a caller's reception desk paging signal selection receiving section, a response prompting signal selection receiving section from the station, a logic operation section for the output of each of the reception sections, and the logic operation section. A caller recognition device comprising a caller recognition information storage/reading unit to which an output is applied.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2768784A JPS60171853A (en) | 1984-02-16 | 1984-02-16 | System and apparatus for recognizing caller |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2768784A JPS60171853A (en) | 1984-02-16 | 1984-02-16 | System and apparatus for recognizing caller |
Publications (1)
Publication Number | Publication Date |
---|---|
JPS60171853A true JPS60171853A (en) | 1985-09-05 |
Family
ID=12227874
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2768784A Pending JPS60171853A (en) | 1984-02-16 | 1984-02-16 | System and apparatus for recognizing caller |
Country Status (1)
Country | Link |
---|---|
JP (1) | JPS60171853A (en) |
-
1984
- 1984-02-16 JP JP2768784A patent/JPS60171853A/en active Pending
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