JPH07321923A - Method and device for recording and reproducing message in telephone system - Google Patents
Method and device for recording and reproducing message in telephone systemInfo
- Publication number
- JPH07321923A JPH07321923A JP10929294A JP10929294A JPH07321923A JP H07321923 A JPH07321923 A JP H07321923A JP 10929294 A JP10929294 A JP 10929294A JP 10929294 A JP10929294 A JP 10929294A JP H07321923 A JPH07321923 A JP H07321923A
- Authority
- JP
- Japan
- Prior art keywords
- telephone
- message
- storage device
- identification code
- voice storage
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Links
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Abstract
Description
【０００１】[0001]
【産業上の利用分野】本発明は，電話受付システムと音
声蓄積装置の連動システムに関し，詳しくは，音声蓄積
装置の伝言の記録再生方式に関する。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an interlocking system of a telephone reception system and a voice storage device, and more particularly to a message recording / reproducing system of the voice storage device.
【０００２】[0002]
【従来の技術】従来，電話受付けシステムと音声蓄積装
置とは，連動して用いられていなかった。2. Description of the Related Art Conventionally, a telephone reception system and a voice storage device have not been used in conjunction with each other.
【０００３】[0003]
【発明が解決しようとする課題】従来，電話受付者の勤
務時間がまちまちの場合，電話受付者が業務を開始する
前，伝えて置かなければならない事項が伝わらない場合
があった。In the past, when the working hours of the telephone receptionist were different, there were cases where the matters that the telephone receptionist had to convey before starting work could not be conveyed.
【０００４】また，電話受付者との連絡に音声蓄積装置
を利用した場合でも，従来の電話受付システムと音声蓄
積装置とは，連動していないため，任意の電話受付者に
対する伝言が音声蓄積装置に録音されていた場合，電話
受付者は伝言の有無に関わらず音声蓄積装置に対して問
い合わせる必要があり，電話受付者が音声蓄積装置への
問い合わせを怠った場合，電話受付け者へ伝言が伝わら
ない場合があった。Further, even when the voice storage device is used to contact the telephone receptionist, since the conventional telephone reception system and the voice storage device are not linked, a message to an arbitrary telephone receptionist is transmitted to the voice storage device. If it is recorded on the phone, the telephone receptionist must make an inquiry to the voice storage device regardless of whether or not there is a message. If the telephone receptionist fails to make an inquiry to the voice storage device, the message is transmitted to the telephone receptionist. There were times when it wasn't.
【０００５】そこで，本発明の第１技術的課題は，電話
受付者は伝言の有無にかかわらず，音声蓄積装置に問い
合わせをする必要がなく，音声蓄積装置へのアクセスを
怠ったために，電話受付者あての伝言を聞きのがすこと
がない電話システムを提供することにある。Therefore, the first technical problem of the present invention is that the telephone receptionist does not need to make an inquiry to the voice storage device regardless of the presence or absence of a message and neglects to access the voice storage device. It is to provide a telephone system in which a message addressed to a person cannot be overlooked.
【０００６】また，本発明の第２技術的課題は，電話受
付者の勤務時間がまちまちの場合でも電話受付者が業務
を開始する前に伝えて置かなければならない事項を確実
に伝えることができる電話システムを提供することにあ
る。A second technical problem of the present invention is that it is possible to surely convey the matters that the telephone receptionist must convey before starting work even when the telephone receptionist has different working hours. To provide a telephone system.
【０００７】[0007]
【課題を解決するための手段】本発明によれば，複数の
電話受付用電話機に接続された着信呼自動分配機能を有
する電話交換機に通信回線を介して音声蓄積装置を接続
して伝言蓄積機能を持たせた伝言電話システムの伝言通
話方法において，前記電話受付用電話機のうちの少なく
とも一つから入力された電話受付者の識別コードを基
に，前記音声蓄積装置に録音・蓄積された伝言の有無を
検索し，前記伝言が有る場合において，前記電話受付者
の電話番号を基にして，前記電話受付者に，記録蓄積さ
れた前記伝言を与えることを特徴とする電話システムの
伝言記録再生方法が得られる。According to the present invention, a voice storage device is connected via a communication line to a telephone exchange having an incoming call automatic distribution function, which is connected to a plurality of telephones for telephone reception, and a message storage function is provided. In a message call method of a message phone system having a message, a message recorded / stored in the voice storage device is recorded based on a telephone receiver identification code inputted from at least one of the telephones for telephone reception. A message recording / reproducing method for a telephone system, wherein presence / absence of the message is searched, and when the message exists, the recorded message is given to the telephone receiver based on the telephone number of the telephone receiver. Is obtained.
【０００８】ここで，本発明において，伝言を伝達する
場合，前記電話番号を基に発呼するとともに，前記電話
受付者の応答に対して記録蓄積された前記伝言を与える
ことが好ましい。In the present invention, when transmitting a message, it is preferable to make a call based on the telephone number and to give the recorded message to the response of the telephone receiver.
【０００９】本発明によれば，着信呼自動分配機能を有
する電話交換機と，前記電話交換機に接続された複数の
電話受付用電話機と，前記電話交換機に通信回線で接続
された音声蓄積装置とを備えた電話システムにおいて，
前記電話受付用電話機は電話受付者の識別コードを前記
電話交換機に通知する識別コード通知手段を有し，前記
電話交換機は前記識別コードと前記電話受付者用電話機
の電話番号とを前記音声蓄積装置に通知する電話番号通
知手段を有し，前記音声蓄積装置は前記電話受付者に対
する伝言を録音・蓄積する録音蓄積手段と前記識別コー
ドに基づいて前記伝言の有無を検索する伝言検索手段と
前記電話番号を基にして前記電話受付者に前記伝言を伝
える伝言通知手段とを備え，前記電話受付者が前記識別
コードを前記電話受付用電話機を介して入力すること
で，前記伝言を聞くことができることを特徴とする電話
システムの伝言記録再生装置が得られる。According to the present invention, there are provided a telephone exchange having an automatic incoming call distribution function, a plurality of telephone reception telephones connected to the telephone exchange, and a voice storage device connected to the telephone exchange by a communication line. In the equipped telephone system,
The telephone receiving telephone has identification code notifying means for notifying the telephone exchange of the telephone receiver's identification code, and the telephone exchange exchanges the identification code and the telephone number of the telephone receiver's telephone with the voice storage device. And a telephone number notifying means for notifying the telephone receiver, the voice storage means for recording / storing a message for the telephone receiver, and a message search means for searching the presence / absence of the message based on the identification code and the telephone. A message notifying means for transmitting the message to the telephone receptionist based on a number, and the telephone receptionist can hear the message by inputting the identification code through the telephone reception telephone. It is possible to obtain a message recording / reproducing apparatus for a telephone system, which is characterized by:
【００１０】ここで，本発明において，前記伝言通知手
段は，前記電話番号を基に発呼する発呼手段を有すると
ともに，前記電話受付者のこの発呼に対する応答に対し
て記録蓄積された前記伝言を与えるを有することが好ま
しい。Here, in the present invention, the message notifying means has a calling means for making a call based on the telephone number, and the message is recorded and stored in response to a response to the calling by the telephone receiver. It is preferable to have a message.
【００１１】[0011]
【作用】本発明においては，識別コード通知手段は，電
話受付者の識別コードを前記電話交換機に通知する。電
話番号通知手段は，この識別コードと電話受付者用電話
機の電話番号とを音声蓄積装置に通知する。音声蓄積装
置において，録音蓄積手段は，前記電話受付者に対する
伝言を録音・蓄積し，伝言検索手段は識別コードに基づ
いて伝言の有無を検索し，伝言がある場合に，伝言通知
は前記電話番号に対して発呼する。したがって，電話受
付者が識別コードを電話受付用電話機を介して入力する
ことで，伝言を聞くことができる。In the present invention, the identification code notifying means notifies the telephone exchange of the identification code of the telephone receiver. The telephone number notifying means notifies the voice storage device of this identification code and the telephone number of the telephone receiver's telephone. In the voice storage device, the recording / storing means records / stores a message to the telephone receiver, the message search means searches for the presence or absence of a message based on an identification code, and when there is a message, the message notification notifies the phone number. Make a call to. Therefore, the telephone receptionist can hear the message by inputting the identification code through the telephone reception telephone.
【００１２】[0012]
【実施例】以下，本発明の実施例について図面を参照し
て説明する。Embodiments of the present invention will be described below with reference to the drawings.
【００１３】図１は本発明の実施例に係る電話システム
を示す図である。図１に示すように，電話システムは，
着信呼自動分配機能付き電話交換機（以下，ＡＣＤ機能
付きＰＢＸと呼ぶ）１とこれに接続された音声蓄積装置
２とを備えている。ＡＣＤ機能付きＰＢＸ１は，電話番
号通知手段としてＰＢＸ通信制御部５を備え，伝言録音
者３の最寄りの電話機４及び電話受付用電話機１３，１
４に電話回線を介して接続されている。この音声蓄積装
置２は，音声蓄積通信制御部６と，中央処理装置７と，
伝言９を記録するための磁気ディスク等の音声を蓄積す
る媒体からなる音声録音媒体８と，任意の受付者に対す
る伝言の有無を管理する伝言管理テーブル１０とを備え
ている。また，音声蓄積通信制御部６は，通信回線１５
を介してＰＢＸ通信制御部５と接続されている。FIG. 1 is a diagram showing a telephone system according to an embodiment of the present invention. As shown in Figure 1, the telephone system
A telephone exchange with an incoming call automatic distribution function (hereinafter referred to as a PBX with an ACD function) 1 and a voice storage device 2 connected thereto are provided. The PBX 1 with the ACD function is equipped with a PBX communication control unit 5 as a telephone number notifying means, and the telephone 4 closest to the message recorder 3 and the telephone reception telephones 13, 1 are provided.
4 is connected via a telephone line. The voice storage device 2 includes a voice storage communication control unit 6, a central processing unit 7,
A voice recording medium 8 which is a medium for accumulating voice such as a magnetic disk for recording the message 9 and a message management table 10 for managing the presence / absence of a message to an arbitrary recipient are provided. Also, the voice storage communication control unit 6 uses the communication line 15
It is connected to the PBX communication control unit 5 via.
【００１４】本発明の実施例においては，識別コード通
知手段は，電話機４及び電話受付用電話機１３，１４に
備えられたキーであり，ＰＢＸ通信制御部５に各識別コ
ードを入力することができる。また，音声蓄積装置にお
いて，電話受付者に対する伝言を録音・蓄積する録音蓄
積手段は，中央処理装置７と音声録音媒体８とから構成
される。識別コードに基づいて伝言の有無を検索し伝言
検索手段は，中央処理装置７と伝言管理テーブル１０と
から構成されている。伝言がある場合に，前記電話番号
に対して伝言を通知する伝言通知手段は，中央処理装置
７と，音声蓄積通信制御部６から構成され，これらは前
記電話番号に対して発呼する発呼手段を備えている。In the embodiment of the present invention, the identification code notifying means is a key provided in the telephone 4 and the telephones 13 and 14 for accepting telephones, and each identification code can be input to the PBX communication control section 5. . Further, in the voice storage device, a voice recording and storing means for recording and storing a message to the telephone receptionist is composed of the central processing unit 7 and the voice recording medium 8. The message search means for searching the presence / absence of a message based on the identification code includes a central processing unit 7 and a message management table 10. When there is a message, the message notifying means for notifying the message to the telephone number is composed of a central processing unit 7 and a voice storage communication control unit 6, and these are call originating to the telephone number. Equipped with means.
【００１５】次にこの電話システムの動作について具体
的に説明する。Next, the operation of this telephone system will be specifically described.
【００１６】まず，伝言録音者３は最寄りの電話機４か
ら電話受付者１１に対する伝言９を伝える場合に，伝言
録音者３の伝言９は，ＰＢＸ通信制御部５及び音声蓄積
通信制御部６を介して音声蓄積装置２の音声録音媒体に
録音される。First, when the message recorder 3 transmits a message 9 from the nearest telephone 4 to the telephone receptionist 11, the message 9 of the message recorder 3 passes through the PBX communication control unit 5 and the voice storage communication control unit 6. Is recorded on the voice recording medium of the voice storage device 2.
【００１７】その後，電話受付者１１が伝言録音者３か
らの伝言９を聞く場合，電話受付者１１は，電話受付用
電話機１３を介して，自分（電話受付者１１）の識別コ
ードを入力すると，ＰＢＸ通信制御部５では，この識別
コードと電話受付用電話機１３の電話番号とを通信回線
１５を介して音声蓄積通信制御部６に通知する。After that, when the telephone receptionist 11 hears the message 9 from the message recorder 3, the telephone receptionist 11 inputs his or her (telephone receptionist 11) identification code through the telephone reception telephone 13. The PBX communication control unit 5 notifies the voice storage communication control unit 6 of this identification code and the telephone number of the telephone receiving telephone set 13 via the communication line 15.
【００１８】音声蓄積通信制御部６は，ＡＣＤ機能付き
ＰＢＸ１から通知された電話受付者１１が使用する電話
受付用電話機１３の電話番号を，中央処理装置７に通知
する。The voice storage communication control unit 6 notifies the central processing unit 7 of the telephone number of the telephone reception telephone 13 used by the telephone receptionist 11 notified from the PBX 1 with ACD function.
【００１９】中央処理装置７は，音声蓄積通信制御部６
から通知された電話受付者１１の識別コードを基に，電
話受付者１１に対する伝言が録音されているか否かを伝
言管理テーブル１０上で検索する。検索の結果，電話受
付者１１宛の伝言が録音されていた場合，音声蓄積装置
２の中央処理装置７は，音声蓄積通信制御部６，通信回
線１５，及びＰＢＸ通信制御部５を介して，電話受付用
電話機１３の電話番号に発呼する。The central processing unit 7 includes a voice storage communication control unit 6
Based on the identification code of the telephone receptionist 11 notified from, the message management table 10 is searched for whether a message for the telephone receptionist 11 is recorded. As a result of the search, when a message addressed to the telephone receptionist 11 is recorded, the central processing unit 7 of the voice storage device 2 receives, via the voice storage communication control unit 6, the communication line 15, and the PBX communication control unit 5, The telephone number of the telephone reception telephone 13 is called.
【００２０】電話受付者１１がこの発呼に対して応答す
ると自動的に音声録音媒体８内の伝言９を再生し，電話
受付者１１に伝言を伝える。また，電話受付者１２の場
合も同様に，処理される。When the telephone receptionist 11 responds to this call, the message 9 in the voice recording medium 8 is automatically reproduced and the message is transmitted to the telephone receptionist 11. Further, the case of the telephone receptionist 12 is similarly processed.
【００２１】[0021]
【発明の効果】以上説明したように，本発明では，電話
受付者が電話受付用電話機から自分の識別コードを入力
するだけで，前記電話受付者あての伝言を聞くことがで
きるために，電話受付者は伝言の有無にかかわらず音声
蓄積装置にも問合わせをする必要がなく，音声装置への
アクセスを怠ったため，電話受付者あての伝言を聞き逃
すといったことがない電話システムを提供することがで
きる。As described above, according to the present invention, since the telephone receptionist can hear the message addressed to the telephone receptionist only by inputting his / her identification code from the telephone reception telephone. To provide a telephone system in which the receptionist does not need to make an inquiry to the voice storage device regardless of the presence or absence of a message, and does not miss the message addressed to the telephone receptionist because he / she neglected to access the voice device. You can
【００２２】また，本発明では，電話受付者の勤開始時
間がまちまちの場合でも，電話受付者が業務を開始する
前に伝えておかなければ事項を確実に伝えることができ
る電話システムを提供することができる。Further, the present invention provides a telephone system capable of surely notifying the matter even if the telephone receptionist has different start times of work, if the telephone receptionist does not inform him before starting the work. be able to.
【図１】本発明の実施例に係る電話システムを示す図で
ある。FIG. 1 is a diagram showing a telephone system according to an embodiment of the present invention.
１ 着信呼自動分配機能付き電話交換機（ＡＣＤ機能
付きＰＢＸ） ２ 音声蓄積装置 ３ 伝言録音者 ４ 電話機 ５ ＰＢＸ通信制御部 ６ 音声蓄積通信制御部 ７ 中央処理装置 ８ 音声録音媒体 ９ 伝言 １０ 伝言管理テーブル １１，１２ 電話受付者 １３，１４ 電話受付用電話機 １５ 通信回線1 Telephone Switch with Incoming Call Automatic Distribution Function (PBX with ACD Function) 2 Voice Storage Device 3 Message Recorder 4 Telephone 5 PBX Communication Control Unit 6 Voice Storage Communication Control Unit 7 Central Processing Unit 8 Voice Recording Medium 9 Message 10 Message Management Table 11,12 Telephone receptionist 13,14 Telephone reception phone 15 Communication line
Claims (2)
信呼自動分配機能を有する電話交換機に通信回線を介し
て音声蓄積装置を接続して伝言蓄積機能を持たせた伝言
電話システムの伝言通話方法において，前記電話受付用
電話機のうちの少なくとも一つから入力された電話受付
者の識別コードを基に，前記音声蓄積装置に録音・蓄積
された伝言の有無を検索し，前記伝言が有る場合におい
て，前記電話受付者の電話番号を基にして前記電話受付
者に記録蓄積された前記伝言を与えることを特徴とする
電話システムの伝言記録再生方法。1. A message call of a message telephone system having a message storage function by connecting a voice storage device via a communication line to a telephone exchange having an automatic incoming call distribution function connected to a plurality of telephones for receiving telephone calls. In the method, the presence or absence of a message recorded and stored in the voice storage device is searched based on the telephone receiver identification code input from at least one of the telephone reception phones, and the message is present. 2. The message recording / reproducing method for a telephone system according to claim 1, wherein the recorded and accumulated message is given to the telephone receiver based on the telephone number of the telephone receiver.
と，前記電話交換機に接続された複数の電話受付用電話
機と，前記電話交換機に通信回線で接続された音声蓄積
装置とを備えた電話システムにおいて，前記電話受付用
電話機は電話受付者の識別コードを前記電話交換機に通
知する識別コード通知手段を有し，前記電話交換機は前
記識別コードと前記電話受付者用電話機の電話番号とを
前記音声蓄積装置に通知する電話番号通知手段を有し，
前記音声蓄積装置は前記電話受付者に対する伝言を録音
・蓄積する録音蓄積手段と前記識別コードに基づいて前
記伝言の有無を検索する伝言検索手段と前記電話番号を
基に前記電話受付者に前記伝言を伝える伝言通知手段と
を備え，前記電話受付者が前記識別コードを前記電話受
付用電話機を介して入力することで，前記伝言を聞くこ
とができることを特徴とする電話システムの伝言記録再
生装置。2. A telephone system comprising a telephone exchange having an automatic incoming call distribution function, a plurality of telephone reception telephones connected to the telephone exchange, and a voice storage device connected to the telephone exchange by a communication line. In the above, the telephone reception telephone has identification code notifying means for notifying the telephone exchange of the telephone receptionist's identification code, and the telephone exchange exchanges the identification code and the telephone number of the telephone receptionist telephone with the voice. Has a telephone number notification means for notifying the storage device,
The voice storage device includes a recording / storing means for recording / storing a message for the telephone receptionist, a message retrieval means for searching for the presence or absence of the message based on the identification code, and the message for the telephone receptionist based on the telephone number. A message recording / reproducing apparatus for a telephone system, comprising: a message notifying means for transmitting the message, wherein the telephone receiver can hear the message when the telephone receiver inputs the identification code through the telephone for telephone reception.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP10929294A JPH07321923A (en) | 1994-05-24 | 1994-05-24 | Method and device for recording and reproducing message in telephone system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP10929294A JPH07321923A (en) | 1994-05-24 | 1994-05-24 | Method and device for recording and reproducing message in telephone system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPH07321923A true JPH07321923A (en) | 1995-12-08 |
Family
ID=14506484
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP10929294A Pending JPH07321923A (en) | 1994-05-24 | 1994-05-24 | Method and device for recording and reproducing message in telephone system |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH07321923A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR100235115B1 (en) * | 1996-12-09 | 2000-02-01 | 유기범 | Voice mail service method of full-electronic telephone exchange |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS6290071A (en) * | 1985-10-15 | 1987-04-24 | Sanyo Electric Co Ltd | Speech mailing device |
| JPH04208750A (en) * | 1990-12-03 | 1992-07-30 | Fujitsu Ltd | Audio mail switching system |
| JPH0537639A (en) * | 1991-07-16 | 1993-02-12 | Fujitsu Ltd | Voice mail system |
-
1994
- 1994-05-24 JP JP10929294A patent/JPH07321923A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS6290071A (en) * | 1985-10-15 | 1987-04-24 | Sanyo Electric Co Ltd | Speech mailing device |
| JPH04208750A (en) * | 1990-12-03 | 1992-07-30 | Fujitsu Ltd | Audio mail switching system |
| JPH0537639A (en) * | 1991-07-16 | 1993-02-12 | Fujitsu Ltd | Voice mail system |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR100235115B1 (en) * | 1996-12-09 | 2000-02-01 | 유기범 | Voice mail service method of full-electronic telephone exchange |
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| Date | Code | Title | Description |
|---|---|---|---|
| A02 | Decision of refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A02 Effective date: 19971028 |