JPH07245649A - Method and device for controlling interaction - Google Patents
Method and device for controlling interactionInfo
- Publication number
- JPH07245649A JPH07245649A JP3253594A JP3253594A JPH07245649A JP H07245649 A JPH07245649 A JP H07245649A JP 3253594 A JP3253594 A JP 3253594A JP 3253594 A JP3253594 A JP 3253594A JP H07245649 A JPH07245649 A JP H07245649A
- Authority
- JP
- Japan
- Prior art keywords
- callee
- dialogue
- information
- called party
- caller
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Abstract
Description
【０００１】[0001]
【産業上の利用分野】本発明は、対話の着信者から着信
者に関する着信者情報を取得し、対話の発信者から発信
者に関する発信者情報及び対話に関する対話情報とを取
得して対話を制御する対話制御方法及び装置に係り、特
に、通信路で結合された通信装置を介して行なわれる発
信者と着信者との間の対話が着信者に及ぼす影響を対話
の開始前に予測し得る対話制御方法及び装置に関する。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention obtains callee information about a callee from a callee of a dialogue, and obtains caller information about the caller and dialogue information about the dialogue from a caller of the dialogue to control the dialogue. The method and apparatus for controlling a dialogue, and more particularly, a dialogue capable of predicting the influence of a dialogue between a caller and a callee performed via a communication device connected by a communication path on the callee before the start of the dialogue. The present invention relates to a control method and device.
【０００２】[0002]
【従来の技術】図６は、従来の通信路で結合されている
通信装置を用いた発信者２１０から着信者２２０の呼出
しの流れの概要を説明する図である。同図の（ａ）にお
いて、発信者２１０は発信装置１００を介して呼の接続
要求を着信者２２０の着信装置２００に向けて発信し、
これにより、同図の（ｂ）に示す如く、着信者２２０が
呼び出され、更に、同図の（ｃ）に示す如く、着信者２
２０は発信者２１０の用件を知り得る。このように、従
来の技術において、発信者２１０が着信者２２０に対し
て呼の接続を要求すると、着信者２２０の着信装置２０
０に向けて必ず呼の接続要求が発生される。2. Description of the Related Art FIG. 6 is a diagram for explaining an outline of a call flow from a caller 210 to a callee 220 using a communication device connected by a conventional communication path. In (a) of the figure, the caller 210 sends a call connection request to the callee device 200 of the callee 220 via the caller device 100,
As a result, the called party 220 is called as shown in (b) of the figure, and the called party 2 is called as shown in (c) of the figure.
20 can know the requirements of the sender 210. As described above, in the conventional technique, when the caller 210 requests a call connection from the callee 220, the callee device 20 of the callee 220 is called.
A call connection request is always generated toward 0.
【０００３】[0003]
【発明が解決しようとする課題】上記従来の技術におい
て、発信者は、発信者が開始しようとしている対話に関
して、例えば、着信者の忙しさの度合いと、発信者と着
信者との関係についての着信者の考えと、着信者が期待
している対話内容の種別等の情報を対話の発信前に事前
に知ることができない。更に、発信者はこのような情報
を事前に知り得たとしても、この対話が着信者に及ぼす
影響、例えば、着信者の邪魔になる度合いを明確かつ一
定に判断する基準がない。従って、発信者は発信者自身
の都合に応じて対話の開始の要求を発信せざるを得ない
ので、着信者は、例えば、非常に忙しい等のその着信者
の置かれた状況に係わらず、発信者からの呼の接続要求
によって割り込みを受ける。更に、着信者は発信者との
対話を実際に始めなければ、発信者から要求されている
対話の用件を知ることができない。以上の如く、従来の
技術において、発信者は、着信者の都合に応じて選択的
に対話を発信することができない。In the above-mentioned conventional technique, the caller is concerned with the conversation that the caller is about to start, for example, regarding the degree of busyness of the callee and the relationship between the caller and the callee. It is not possible to know the idea of the callee and the information such as the type of conversation content that the callee is expecting before the call is transmitted. Furthermore, even if the caller knows such information in advance, there is no standard for clearly and consistently determining the influence of this dialogue on the callee, for example, the degree of hindrance to the callee. Therefore, since the caller is forced to issue a request to start a dialogue according to the convenience of the caller, the callee is irrespective of the situation in which the callee is placed, such as being very busy, Interrupted by call connection request from the caller. Furthermore, the called party cannot know the requirements of the requested dialogue from the caller without actually starting the conversation with the caller. As described above, in the conventional technology, the caller cannot selectively send a dialogue depending on the convenience of the callee.
【０００４】本発明は、上記の従来技術の問題点に鑑
み、発信者から着信者への呼の接続の前に、発信者が接
続しようとしている対話が着信者に及ぼす影響が予測さ
れる対話制御方法及び装置の提供を目的とする。In view of the above-mentioned problems of the prior art, the present invention predicts the effect of the conversation the caller is trying to connect to the callee before the call is connected from the caller to the callee. An object of the present invention is to provide a control method and device.
【０００５】[0005]
【課題を解決するための手段】本発明の対話制御方法
は、対話の着信者が予め設定した着信者情報と、対話の
発信者が設定した発信者情報とを取得し、取得した発信
者情報と着信者情報とに基づく対話の着信者に及ぼす影
響を予測して対話の接続の可否を制御する。According to the dialogue control method of the present invention, the callee information preset by the callee of the dialogue and the caller information set by the caller of the dialogue are obtained, and the obtained caller information is obtained. And predicting the effect of the dialogue on the called party based on the callee information and the callee information, and controlling whether or not to connect the dialogue.
【０００６】本発明の対話制御方法は、更に、発信者か
らの情報を取得する発信者情報取得ステップと、着信者
からの情報を取得する着信者情報取得ステップと、発信
者と着信者との関連性を評価する対話者間関係評価ステ
ップと、対話の実行により着信者に与えられる利益を評
価する着信者利益評価ステップと、評価された発信者と
着信者との関連性と、評価された着信者が得る利益と、
着信者に関する情報とに基づいて、対話の実行が着信者
に及ぼす影響を評価する対話影響評価ステップとから成
る。The dialog control method of the present invention further includes a caller information acquisition step of acquiring information from the caller, a callee information acquisition step of acquiring information from the callee, and a caller and callee. The inter-participant relationship evaluation step for evaluating the relevance, the callee benefit evaluation step for evaluating the benefit given to the called party by executing the dialogue, the relevance between the evaluated caller and the called party, and the evaluated The benefits that the recipient will get
A dialogue impact assessment step of assessing the impact of the execution of the dialogue on the callee based on the information about the callee.
【０００７】更に、本発明の対話制御方法の発信者情報
取得ステップは、発信者の種別と、着信者の種別と、対
話の種別と、対話の緊急性を表わす情報と、及び対話の
内容と着信者との関連性を示す対話着話者関連情報のう
ち少なくとも一を取得するステップを有する。更に、本
発明の対話制御方法の着信者情報取得ステップは、着話
者の認識に基づく発信者と着信者との間の関連性を表わ
す話者間関連性情報と、着信者が期待している対話内容
に関する着信者期待情報と、着信者の現在の状況に関す
る着話者現在状況情報のうち少なくとも一を取得する。
更に、対話者間関係評価ステップは、発信者と着信者と
の間の対話頻度と、話者間関連性情報とに基づいて発信
者と着信者との関連性を評価する。着話者利益評価ステ
ップは、対話の種別と、対話の緊急度と、対話着話者関
連情報と、及び着信者期待情報とに基づいて対話の実行
により該着信者が得る利益を評価する。Further, in the caller information acquisition step of the dialog control method of the present invention, the caller type, the callee type, the dialogue type, the information indicating the urgency of the dialogue, and the content of the dialogue. The method includes a step of acquiring at least one of conversation talker related information indicating a relationship with a called party. Further, in the callee information acquisition step of the dialogue control method of the present invention, inter-speaker relevance information indicating the relevance between the caller and the callee based on the recognition of the talker and the callee's expectation. At least one of the callee expected information regarding the content of the conversation and the current state of the called party regarding the current state of the called party is acquired.
Further, the inter-dialogue party relation evaluation step evaluates the relation between the caller and the called party based on the conversation frequency between the caller and the called party and the inter-speaker relation information. The talker profit evaluation step evaluates the profit obtained by the callee based on the type of the dialogue, the urgency of the dialogue, the dialogue talker-related information, and the callee expectation information.
【０００８】更に、本発明の対話制御方法において取得
される着信者情報は、着信者の設定に応じて逐次更新さ
れる。Further, the callee information obtained by the interactive control method of the present invention is updated successively according to the setting of the callee.
【０００９】図１は、本発明の原理構成図であり、対話
の開始前に、対話の着信者から着信者に関する着信者情
報を取得する手段３０と、対話の発信者から発信者に関
する発信者情報と対話に関する対話情報とを取得する手
段２０とよりなる本発明の対話制御装置１０は、発信者
と着信者との関係を評価する関係評価手段４０と、対話
が着信者に与える利益を評価する着信者利益評価手段５
０と、評価された対話者間関係と、評価された着信者利
益と、着信者の現在の状況とに基づいて、着信者に対す
る対話実施の影響を評価する対話影響評価手段６０とか
ら成る。FIG. 1 is a block diagram showing the principle of the present invention. Before the start of a dialogue, a means 30 for obtaining the callee information about the callee from the callee of the dialogue, and the caller from the caller of the dialogue to the caller relating to the caller. The dialogue control apparatus 10 of the present invention, which comprises information 20 and means 20 for obtaining dialogue information regarding dialogue, evaluates the relationship evaluation means 40 for evaluating the relationship between the caller and the callee, and the benefit that the dialogue gives to the callee. Recipient profit evaluation means 5
0, the evaluated interpersonal relationship, the evaluated callee benefit, and the dialogue effect evaluation means 60 for evaluating the influence of the dialogue on the callee based on the current situation of the callee.
【００１０】本発明の対話制御装置１０の関係評価手段
５０は、発信者と着信者との間の関係と、発信者と着信
者との間の対話頻度とに応じて、対話者関係を評価す
る。更に、着信者利益評価手段４０は、対話内容と着信
者との関連と、対話の種別と、対話の緊急度と、及び着
信者が期待している対話内容とに応じて、着信者利益を
評価する。The relationship evaluation means 50 of the dialog control apparatus 10 of the present invention evaluates the interlocutor relationship according to the relationship between the caller and the callee and the frequency of the interaction between the caller and the callee. To do. Further, the called party profit evaluation means 40 determines the called party profit according to the relation between the dialogue contents and the called party, the type of dialogue, the urgency of the dialogue, and the dialogue contents expected by the called party. evaluate.
【００１１】[0011]
【作用】本発明の対話制御方法によれば、着信者が現在
置かれている状況や着信者が考えている発信者と着信者
との間の人間関係、対話の内容等の情報を実際に対話を
開始する前に得ることができ、これらの情報に基づい
て、着信者におけるその対話の重要度、或いは、その対
話が着信者の状況を妨げる度合い（侵略度）が予測され
得る。According to the dialogue control method of the present invention, information such as the situation where the callee is currently placed, the human relationship between the caller and the callee who the callee thinks, the content of the dialogue, etc. is actually obtained. This information can be obtained before starting the dialogue, and based on these pieces of information, the importance of the dialogue in the called party or the degree to which the dialogue interferes with the called party's situation (aggression degree) can be predicted.
【００１２】更に、本発明の対話制御方法によれば、着
信者に関する情報は、逐次着信者により更新され、発信
者が着信者との対話を所望する時点での最新の着信者情
報を利用することができる。従って、発信者はその時点
での対話の実施が時期的に相応しいかどうかを客観的か
つ均一的に判定するための予測情報を得ることができ
る。Further, according to the dialogue control method of the present invention, the information regarding the called party is successively updated by the called party, and the latest called party information at the time when the calling party wants to talk with the called party is used. be able to. Therefore, the caller can obtain predictive information for objectively and uniformly determining whether or not it is timely appropriate to conduct the dialogue at that time.
【００１３】[0013]
【実施例】以下に、図面と共に本発明の一実施例につい
て詳細に説明する。DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail below with reference to the drawings.
【００１４】図２は、本発明の一実施例による発話装置
１００と着呼装置２００より成る対話制御システムの構
成を示す図であり、発話装置１００は、発話者により指
定される対話内容と着信者との関係、対話のタイプ、対
話の緊急度を取り込む対話情報取得部１１０と、忙しさ
等の状況に関する情報を着信者から取り込む着信者状態
取得部１２０と、着信者が宣言した発着信者間（発話者
と着信者との間）の人間関係を取得する人間関係取得部
１３０と、発着信者間の対話頻度を取得する対話頻度取
得部１４０と、着信者が期待している対話の内容に関す
る情報を取得する着信者期待情報取得部１５０とから成
る。更に本発明の一実施例の対話制御システムは、対話
情報取得部１１０から入力された対話内容と着信者との
関係、対話のタイプ、対話の緊急度と、着信者期待情報
取得部１５０から入力された着信者が期待している対話
の内容に関する情報とに基づいて、対話が着信者に与え
る利益を予測する着信者利益予測部１６０と、人間関係
取得部１３０から入力された発着信者間の人間関係と、
対話頻度取得部１４０から入力された発着信者間の対話
頻度とに基づいて総合的な人間関係を予測する総合的人
間関係予測部１７０と、着信者状態取得部１２０から入
力された現在の着信者の状態と、着信者利益予測部１６
０から入力された対話が着信者に与える利益の予測結果
と、総合的人間関係予測部１７０から入力された発着信
者間の総合的な人間関係の予測結果とに基づいて、上記
の対話を現時点に行なった場合に予想される着信者への
邪魔の度合（侵略度）を予測する侵略度予測部１８０と
からなる。FIG. 2 is a diagram showing a configuration of a dialogue control system including a speech device 100 and a call receiving device 200 according to an embodiment of the present invention. The speech device 100 is provided with a dialogue content designated by a speaker and an incoming call. Between the caller and the callee who declared the callee, the dialogue information acquisition unit 110 that takes in the relationship with the caller, the type of dialogue, and the urgency of the dialogue, the callee state acquisition unit 120 that takes in information about the situation such as busyness from the callee It relates to a human relationship acquisition unit 130 that acquires a human relationship (between the speaker and the called party), a conversation frequency acquisition unit 140 that acquires a conversation frequency between the called party and the called party, and the content of the conversation expected by the called party. The receiver expectation information acquisition unit 150 for acquiring information. Further, in the dialogue control system according to the embodiment of the present invention, the relationship between the dialogue contents input from the dialogue information acquisition unit 110 and the called party, the type of dialogue, the urgency of the dialogue, and the recipient expected information acquisition unit 150 input. Between the called party profit predicting unit 160 that predicts the benefit that the conversation gives to the called party based on the information about the content of the called party that the called party expects, and the calling and called party that is input from the human relationship acquisition section 130. Relationships and
A comprehensive human relationship prediction unit 170 that predicts a comprehensive human relationship based on the conversation frequency between the callee and the callee input from the conversation frequency acquisition unit 140, and the current callee input from the callee state acquisition unit 120 Status and recipient profit prediction unit 16
Based on the prediction result of the profit given to the called party by the dialogue input from 0 and the prediction result of the comprehensive human relationship between the calling party and the called party inputted from the comprehensive human relationship prediction unit 170, the above dialogue is performed at the present time. And an invasion degree predicting unit 180 for predicting the degree of invasion of the recipient (invasion degree) that is expected in the case of the above.
【００１５】図３は、本発明の一実施例による対話制御
システムにおいて利用される各種の入力情報（要因）の
種類とその入力情報に付与された値とを示す図である。
「対話内容と着信者との関係」、「対話のタイプ」、
「対話の緊急度」は、対話情報取得部１１０により取得
される情報を表わし、「対話への着信者の期待」は、着
信者期待情報取得部１５０により取得される情報を表わ
し、「対話頻度」は対話頻度取得部１４０により取得さ
れる情報を表わし、「特に深いつきあいの有無」は、人
間関係取得部１３０により取得された発着信者間の人間
関係の情報を表わし、「着信者の忙しさ」は、着信者状
況取得部１２０により取得された着信者の現在の状態を
表わす。FIG. 3 is a diagram showing the types of various input information (factors) used in the dialog control system according to one embodiment of the present invention and the values given to the input information.
"Relationship between conversation content and callee", "Type of conversation",
“Urgent level of dialogue” represents the information acquired by the dialogue information acquisition unit 110, “expectation of the callee for the dialogue” represents information acquired by the callee expectation information acquisition unit 150, and “interaction frequency” "Represents information acquired by the conversation frequency acquisition unit 140,""Existence of deep relationship" indicates information on the human relationship between the caller and the callee acquired by the human relationship acquisition unit 130, and "Represents the current state of the called party acquired by the called party status acquisition unit 120.
【００１６】以下に、本発明の一実施例による対話制御
システムで利用される算出式の一例を示す。総合的人間
関係予測部１７０において、総合的な人間関係の予測結
果は、人間関係算出式（ａ）： （人間関係）＝ α × （特につき合いが深いか）
＋ β × ｛１−（特につき合いが深いか）｝＋ γ
× （対話頻度は週一回以上か）＋ δ × ｛１−
（対話頻度は週一回以上か）｝ により算出される。ここに、α、β、γ、δは算出用の
係数である。An example of a calculation formula used in the dialog control system according to the embodiment of the present invention will be shown below. In the comprehensive human relationship prediction unit 170, the comprehensive human relationship prediction result is a human relationship calculation formula (a): (human relationship) = α x (is the relationship particularly deep?)
+ Β x {1- (especially deep relationship)} + γ
× (Is conversation frequency more than once a week) + δ × {1-
(Is the frequency of dialogue at least once a week)}. Here, α, β, γ, and δ are coefficients for calculation.
【００１７】着信者利益予測部１６０において、対話が
着信者に与える利益を予測する着信者利益は、着信者利
益算出式（ｂ）： （利益） ＝ ε × （対話内容と着信者との関
係）＋ ζ × （対話のタイプ）＋ η × （対話
の緊急度）＋ θ × （その対話を着信者が待ってい
た度合）＋ ι により算出される。ここに、ε、ζ、η、θ、ιは算出
用の係数である。In the callee profit predicting unit 160, the callee profit for predicting the profit given to the callee by the conversation is calculated by the callee profit calculation formula (b): (profit) = ε × (relationship between the content of the conversation and the callee) ) + Ζ × (type of conversation) + η × (urgency of conversation) + θ × (degree of waiting for the conversation) + ι. Here, ε, ζ, η, θ, ι are coefficients for calculation.
【００１８】侵略度予測部１８０において、対話を現時
点に行なった場合に予想される着信者への邪魔の度合
（侵略度）を予測する侵略度は、侵略度予測式（ｃ）： （侵略度） ＝ κ × （着信者の忙しさ）＋ λ
× （対話が着信者に与える利益）＋ μ × （人
間関係）＋ ν により算出される。ここで、κ、λ、μ、νは算出用の
係数である。尚、侵略度は０〜４の値であり、値が大き
いほど侵略、即ち、着信者への邪魔の度合が大きいこと
を示し、例えば、以下の如く定義できる。In the aggression degree predicting unit 180, the aggression degree predicting the degree of aggravation (aggression degree) to the called party when the conversation is performed at the present time is expressed by the aggression degree prediction formula (c): (aggression degree ) = Κ × (callee busyness) + λ
Calculated by × (profit given to the callee by the dialogue) + μ × (human relationship) + ν. Here, κ, λ, μ and ν are coefficients for calculation. The degree of aggression is a value of 0 to 4, and the greater the value, the greater the degree of aggression, that is, the degree of hindrance to the callee, and can be defined as follows, for example.
【００１９】０：タイミングが良い １：タイミングはやや良い ２：普通 ３：タイミングはやや悪い ４：タイミングが悪い 図４は、本発明の一実施例による対話制御システムによ
る侵略度の予測の動作フローチャートである。0: Timing is good 1: Timing is good 2: Normal 3: Timing is bad 4: Timing is bad FIG. 4 is an operation flowchart for predicting the degree of invasion by the dialog control system according to the embodiment of the present invention. Is.
【００２０】対話情報取得部１１０は、通信相手（着信
者）と、対話内容と着信者との関係、対話のタイプ、及
び対話の緊急度を発信者から入力され、着信者への侵略
度の予測動作を開始する（ステップ１００）。The dialogue information acquisition unit 110 receives the relationship between the communication partner (callee), the content of the dialogue and the callee, the type of dialogue, and the urgency of the dialogue from the caller, and determines the degree of invasion of the callee. The prediction operation is started (step 100).
【００２１】次に、着信者により入力されている着信者
の忙しさに関する情報が着信者状態取得部１２０に通信
を利用して入力され、着信者により入力されているその
着信者が考えている発信者との人間関係に関する情報が
人間関係取得部１３０に通信を利用して入力され、着信
者により入力されている着信者が期待している対話の内
容が着信者期待情報取得部１５０に通信を利用して入力
される（ステップ１１０）。Next, the information about the busyness of the called party entered by the called party is entered into the called party state acquisition section 120 using communication, and the called party who is entered by the called party is thinking. Information regarding the human relationship with the caller is input to the human relationship acquisition unit 130 using communication, and the content of the conversation expected by the callee input by the callee is communicated to the callee expected information acquisition unit 150. Is input using (step 110).
【００２２】次に、人間関係取得部１３０より着信者が
考えている発信者との人間関係に関する情報が入力さ
れ、対話頻度取得部１４０より発着信者間の対話頻度が
入力される総合的人間関係予測部１７０は、これらの情
報と、上記の人間関係算出式（ａ）とに基づいて、総合
的な人間関係を算出し、対話情報取得部１１０より対話
内容と着信者との関係、対話のタイプ、及び対話の緊急
度が入力され、着信者期待情報取得部１５０より上記の
対話を着信者が期待している度合が入力される着信者利
益予測部１６０は、かかる情報と、上記の着信者利益算
出式（ｂ）とに基づいて、当該対話が着信者に与える利
益を算出する（ステップ１２０）。Next, the human relationship acquisition unit 130 inputs information about the human relationship with the caller, which the recipient thinks, and the conversation frequency acquisition unit 140 inputs the conversation frequency between the sender and the receiver. The prediction unit 170 calculates a comprehensive human relationship based on these information and the human relationship calculation formula (a) described above, and the dialog information acquisition unit 110 calculates the relationship between the content of the dialog and the called party and The type and the urgency of the dialogue are input, and the degree to which the recipient expects the dialogue is input from the recipient expected information acquisition section 150. Based on the personal profit calculation formula (b), the profit given to the called party by the dialogue is calculated (step 120).
【００２３】総合的人間関係予測部１７０より総合的な
人間関係が入力され、着信者利益予測部１６０より当該
対話が着信者に与える利益が入力され、着信者状態取得
部１２０より着信者の忙しさが入力される侵略度予測部
１８０は、当該対話による着信者への侵略度を算出する
（ステップ１３０）。A comprehensive human relationship is input from the comprehensive human relationship prediction unit 170, a benefit given to the called party by the conversation is input from the called party profit prediction section 160, and the called party status acquisition section 120 busy the called party. The aggression degree prediction unit 180 to which is input calculates the aggression degree to the called party by the dialogue (step 130).
【００２４】図５は、本発明の一実施例による対話制御
システムで利用される通信情報を説明するための図であ
る。同図によれば、着信者が宣言している現在の状態
は、「忙しい（５段階中の最高レベル）」であり、発話
者が対話のタイプが「情報入手」、対話の緊急度が「い
つでも良い（明日以降でも良い、最低のレベル）」、対
話内容「雑談」に基づいて、着信者に対して話しかけた
時点の状況が示されている。ここで、着信者は発信者と
の人間関係が「特につきあいが深い」と考え、話しかけ
られた遊びの話は、「期待している対話内容ではない」
ことを示している。更に、発着信者間の対話頻度は、
「週に数回」であることが示されている。FIG. 5 is a diagram for explaining communication information used in the dialog control system according to the embodiment of the present invention. According to the figure, the current state declared by the callee is "busy (the highest level among the five levels)", the speaker has the type of conversation "information acquisition", and the degree of urgency of the conversation " The situation at the time of talking to the called party is shown based on "anytime is good (even after tomorrow, the lowest level)" and the conversation content "chat". Here, the callee thinks that the human relationship with the caller is “particularly intimately associated”, and the story of the talk being spoken is “not the expected dialogue content”.
It is shown that. Furthermore, the frequency of conversation between the caller and
It is shown to be "several times a week."
【００２５】以下では、同図に示された対話に基づい
て、本発明の一実施例による対話制御システムの動作を
更に詳細に説明する。Hereinafter, the operation of the dialog control system according to the embodiment of the present invention will be described in more detail based on the dialog shown in FIG.
【００２６】発信者により、発信装置１００の対話情報
取得部１１０に通信相手（着信者）「Ｘ氏」と、対話内
容と着信者との関係「雑談」と、対話のタイプ「情報入
手」、及び対話の緊急度「明日以降でも良い」が入力さ
れる（ステップ１００）。The caller causes the dialog information acquisition unit 110 of the calling device 100 to communicate with the communication partner (receiver) "Mr. X", the conversation content and the relationship "chat" between the callee, and the type of conversation "information acquisition". And the degree of urgency of the dialogue "It may be after tomorrow" is input (step 100).
【００２７】次に、発信装置１００は、着信者の着呼装
置２００にアクセスして、着信者の忙しさ「忙しい」
と、着信者が考えている発着信者間の人間関係「特に関
係が深い」と、着信者が特に期待している対話に関する
情報「特に期待していない」が、夫々、着信者状態取得
部１２０と、人間関係取得部１３０と、着信者期待情報
取得部１５０に入力される（ステップ１１０）。Next, the calling device 100 accesses the called device 200 of the callee to indicate the busyness of the callee.
And “there is no particular expectation” regarding the dialogue that the callee considers, “there is a particularly deep relationship” between the callee and the callee, and the callee state acquisition unit 120, respectively. Is input to the human relationship acquisition unit 130 and the callee expected information acquisition unit 150 (step 110).
【００２８】人間関係取得部１３０より着信者が考えて
いる発信者との人間関係に関する情報「特に関係が深
い：ＹＥＳ：値１」が入力され、対話頻度取得部１４０
より発着信者間の対話頻度「週一回以上：ＹＥＳ：値
１」が入力された総合的人間関係予測部１７０におい
て、上記の人間関係算出式（ａ）とに基づいて、 （人間関係） ＝ α×１ ＋ β×０ ＋ γ×１ ＋ δ×０ ＝ α ＋ γ が得られる。From the human relationship acquisition unit 130, the information "human relation is particularly deep: YES: value 1" regarding the human relationship with the sender, which the recipient considers, is input, and the conversation frequency acquisition unit 140 is input.
Based on the above human relationship calculation formula (a), the total human relationship prediction unit 170, to which the frequency of conversation between callers “more than once a week: YES: value 1” is input, (human relationship) = α × 1 + β × 0 + γ × 1 + δ × 0 = α + γ is obtained.
【００２９】更に、対話情報取得部１１０より対話内容
と着信者との関係「雑談：値０」と、対話のタイプ「情
報入手：値１」と、及び対話の緊急度「いつでも良い：
値−１」が入力され、着信者期待情報取得部１５０より
当該対話を着信者が期待している度合「特に期待してい
なかった：値０」が入力された着信者利益予測部１６０
において、上記の着信者利益算出式（ｂ）に基づいて、 （利益） ＝ ε×０ ＋ ζ×１ ＋ η×（−１） ＋ θ×０ ＋ ι ＝ ζ − η ＋ ι が得られる（ステップ１２０）。Further, from the dialogue information acquisition unit 110, the relation "chat: value 0" between the content of the dialogue and the called party, the type of dialogue "information acquisition: value 1", and the degree of urgency of the dialogue "always good:
The value "-1" is input, and the degree to which the called party expects the conversation from the called party expected information acquisition section 150 "I did not particularly expect: value 0" is entered.
In the above, (profit) = ε × 0 + ζ × 1 + η × (-1) + θ × 0 + ι = ζ − η + ι is obtained based on the above-mentioned recipient profit calculation formula (b) ( Step 120).
【００３０】更に、上記で算出された総合的な人間関係
の値（α＋γ）と、対話が着信者に与える利益（ζ−η
＋ι）と、着信者状態取得部１２０より着信者の忙しさ
「忙しい：値３」が入力された侵略度予測部１８０にお
いて、侵略度予測式（ｃ）に基づいて、 （侵略度） ＝ κ×３ ＋ λ×（ζ−η＋ι） ＋ μ×（α＋γ） ＋ ν ＝ ３κ ＋ λ（ζ−η＋ι） ＋ μ（α＋γ） ＋ ν が算出され、予測される（ステップ１３０）。Furthermore, the value (α + γ) of the total human relations calculated above and the benefit (ζ-η) that the dialogue gives to the callee.
+ Ι) and the busyness of the called party “busy: value 3” from the called party state acquisition section 120, the aggression degree prediction section 180 inputs (aggression degree) = κ based on the aggression degree prediction formula (c). × 3 + λ × (ζ−η + ι) + μ × (α + γ) + ν = 3κ + λ (ζ−η + ι) + μ (α + γ) + ν is calculated and predicted (step 130).
【００３１】かくして本発明の一実施例による対話制御
システムにおいて、着信者が現在置かれている状況や着
信者が考えている発信者と着信者との間の人間関係、対
話の内容等の情報を実際に対話を開始する前に得ること
ができ、これらの情報に基づいて、その対話が着信者に
及ぼす影響、例えば、その対話が着信者の状況を妨げる
度合い（侵略度）を予測し得る。更に、予測された侵略
度と所定の値とを比較し、侵略度が所定の値を越えない
場合、対話を接続し、侵略度が所定の値を越える場合、
対話を接続しないよう対話を制御し得る。Thus, in the dialogue control system according to one embodiment of the present invention, information such as the situation where the callee is currently placed, the human relationship between the caller and the callee, which the callee thinks, the content of the dialogue, etc. Can be obtained before actually starting the dialogue, and based on this information, the influence of the dialogue on the called party, for example, the degree to which the dialogue interferes with the called party's situation (aggression degree) can be predicted. . Further, comparing the predicted aggression degree with a predetermined value, if the aggression degree does not exceed the predetermined value, connect a dialogue, and if the aggression degree exceeds the predetermined value,
The dialogue may be controlled so that it does not connect.
【００３２】[0032]
【発明の効果】以上の説明の如く、本発明の対話制御方
法及び装置によれば、通信を介して対話を行なう発信者
と着信者の各々の置かれている状況と、発信者と着信者
の各々が想定している発着信者間の人間関係と、この対
話の内容の要旨に関する情報等が、当該通信の実行前に
収集される。従って、発信者は収集された情報に基づい
てかかる通信を選択的に行なうことができ、これによ
り、発信者が、通信を望まない状態にある着信者に対し
て通信を行なって、その着信者の現在の状態を妨害する
ような状況の発生を減少させ得るようになる。As described above, according to the dialogue control method and apparatus of the present invention, the situation in which each of the caller and the callee who have a dialogue through communication is placed, and the caller and the callee. The information regarding the relationship between the sender and the receiver, the information about the gist of the content of this dialogue, etc. is collected before the communication. Therefore, the caller can selectively perform such communication based on the collected information, which allows the caller to communicate with the called party who does not want to communicate with the called party. You will be able to reduce the occurrence of situations that would interfere with your current state.
【００３３】更に、本発明の対話制御方法及び装置によ
れば、着信者は、着信者自身の情報を適当に設定するこ
とにより、例えば、対話内容の重要度、或いは、発話者
との関連の深さに応じて発話者からの対話を選択的に受
信することができるようになる。Furthermore, according to the dialogue control method and apparatus of the present invention, the callee can set the information of the callee himself / herself so that, for example, the importance of the dialogue content or the relation with the speaker is related. It becomes possible to selectively receive the dialogue from the speaker depending on the depth.
【００３４】更に、本発明の対話制御方法及び装置によ
れば、かかる予測が対話を行なうメディアの選択や通信
の接続の是非、発信時期の選択等の判断基準として採用
することにより、相手の現在の状況への邪魔を回避する
ことが可能になる。Further, according to the dialogue control method and apparatus of the present invention, such prediction is adopted as a judgment criterion for selecting a medium for dialogue, propriety of communication connection, selection of transmission time, etc. It will be possible to avoid an obstacle to the situation.
【図１】本発明の原理説明図である。FIG. 1 is a diagram illustrating the principle of the present invention.
【図２】本発明の一実施例による対話制御システムの構
成図である。FIG. 2 is a configuration diagram of a dialogue control system according to an embodiment of the present invention.
【図３】本発明の一実施例による対話制御システムにお
いて利用される各種の入力情報の種類とその値の説明図
である。FIG. 3 is an explanatory diagram of types and values of various input information used in the dialogue control system according to the embodiment of the present invention.
【図４】本発明の一実施例による侵略度算出動作のフロ
ーチャートである。FIG. 4 is a flowchart of an aggression degree calculation operation according to an embodiment of the present invention.
【図５】本発明の一実施例による対話制御システムで利
用される通信情報の説明図である。FIG. 5 is an explanatory diagram of communication information used in the dialogue control system according to the embodiment of the present invention.
【図６】従来技術の説明図である。FIG. 6 is an explanatory diagram of a conventional technique.
１０ 対話制御装置 ２０ 発信者情報取得手段 ３０ 着信者情報取得手段 ４０ 着信者利益評価手段 ５０ 関係評価手段 ６０ 対話影響評価手段 １００ 発信装置 １１０ 対話情報取得部 １２０ 着信者状態取得部 １３０ 人間関係取得部 １４０ 対話頻度取得部 １５０ 着信者期待情報取得部 １６０ 着信者利益予測部 １７０ 総合的人間関係予測部 １８０ 侵略度予測部 ２００ 着信装置（着呼装置） ２１０ 発信者 ２２０ 着信者 DESCRIPTION OF SYMBOLS 10 Dialogue control device 20 Caller information acquisition means 30 Callee information acquisition means 40 Callee benefit evaluation means 50 Relationship evaluation means 60 Dialogue impact evaluation means 100 Calling device 110 Dialogue information acquisition part 120 Callee status acquisition part 130 Human relationship acquisition part 140 Dialogue Frequency Acquisition Unit 150 Recipient Expected Information Acquisition Unit 160 Recipient Benefit Prediction Unit 170 Comprehensive Human Relationship Prediction Unit 180 Aggression Degree Prediction Unit 200 Incoming Device (Called Device) 210 Initiator 220 Incoming Caller
Claims (6)
と、該対話の発信者が設定した発信者情報とを取得し、 該取得した発信者情報と着信者情報とに基づく該対話の
該着信者に及ぼす影響を予測して、該対話の接続の可否
を制御する対話制御方法。1. The callee information preset by the callee of the dialogue and the caller information set by the caller of the dialogue are acquired, and the caller information of the dialogue based on the acquired caller information and the callee information is acquired. A dialogue control method of predicting an influence on the callee and controlling whether or not the dialogue can be connected.
得ステップと、 前記着信者情報を取得する着信者情報取得ステップと、 前記発信者と前記着信者の関連性を評価する対話者間関
係評価ステップと、 該対話の実行により該着信者に与えられる利益を評価す
る着信者利益評価ステップと、 該評価された該発信者と該着信者との関連性と、該評価
された該着信者が得る利益と、該着信者情報とに基づい
て、該対話の該着信者に及ぼす影響を評価する対話影響
評価ステップとから成ることを特徴とする、請求項１記
載の対話制御方法。2. A caller information acquisition step of acquiring the caller information, a callee information acquisition step of acquiring the callee information, and an interpersonal relationship for evaluating the relationship between the caller and the callee. An evaluation step, a callee benefit evaluation step for evaluating a profit given to the called party by executing the dialogue, a relation between the evaluated calling party and the called party, and the evaluated called party 2. The dialogue control method according to claim 1, further comprising: a dialogue influence evaluation step for evaluating the influence of the dialogue on the callee based on the profit obtained by the callee and the callee information.
者の種別と、該着信者の種別と、該対話の種別と、該対
話の緊急性を表わす情報と、及び該対話の内容と該着信
者との関連性を示す対話着話者関連情報のうち少なくと
も一を取得するステップから更になり、 前記着信者情報取得ステップは；該着話者の認識に基づ
く該発信者と該着信者との間の関連性を表わす話者間関
連性情報と、該着信者が期待している対話内容に関する
着信者期待情報と、該着信者の現在の状況に関する着話
者現在状況情報のうち少なくとも一を取得するステップ
から更になり、 前記対話者間関係評価ステップは；該発信者と該着信者
との間の対話頻度と、該話者間関連性情報とに基づいて
該発信者と該着信者との関連性を評価するステップから
更になり、 前記着話者利益評価ステップは、該対話の種別と、該対
話の緊急度と、該対話着話者関連情報と、及び該着信者
期待情報とに基づいて該対話の実行により該着信者が得
る利益を評価するステップから更になることを特徴とす
る、請求項２記載の対話制御方法。3. The caller information acquisition step includes; a type of the caller, a type of the callee, a type of the dialogue, information indicating urgency of the dialogue, and contents of the dialogue. The method further comprises a step of acquiring at least one of conversational talker related information indicating a relationship with the called party, wherein the called party information acquisition step includes: the calling party and the called party based on the recognition of the called party. At least one of the inter-speaker relevance information indicating the relevance between the callees, the callee expectation information regarding the conversation content expected by the callee, and the talker present situation information regarding the present situation of the callee. Further comprising the step of acquiring the interpersonal relationship, wherein the interpersonal relationship evaluation step is based on the frequency of conversation between the originator and the called party and the interpersonal relationship information. Further comprising the step of assessing its relevance to In the speaker profit evaluation step, the profit obtained by the callee by executing the dialog based on the type of the dialog, the urgency of the dialog, the talker related information of the dialog, and the callee expectation information. The method according to claim 2, further comprising the step of evaluating
の設定に応じて逐次更新されていることを特徴とする、
請求項２記載の対話制御方法。4. The acquired callee information is sequentially updated according to the setting of the callee.
The dialogue control method according to claim 2.
発信者情報取得手段と、 該対話の着信者が設定した情報を取得する着信者情報取
得手段と、 該発信者と該着信者との関連性を評価する関係評価手段
と、 該対話の実行が該着信者に与える利益を評価する着信者
利益評価手段と、 該評価された該発信者と該着信者との関連性と、該評価
された該着信者が得る利益と、該着信者が設定した情報
とに基づいて該対話の該着信者に及ぼす影響を評価する
対話影響評価手段とから成る、対話制御装置。5. A caller information acquisition means for acquiring information set by a caller of the dialogue, a callee information acquisition means for acquiring information set by a callee of the dialogue, the caller and the callee Relationship evaluation means for evaluating the relationship between the caller and the called party, a called party benefit evaluation means for evaluating the benefit of the execution of the dialogue to the called party, and a relationship between the evaluated calling party and the called party. A dialogue control device comprising dialogue influence evaluation means for evaluating the influence of the dialogue on the called party based on the evaluated benefit of the called party and the information set by the called party.
の種別と、前記着信者の種別と、前記対話の種別と、該
対話の緊急性を表わす情報と、及び該対話の内容と該着
信者との関連性を示す対話着話者関連情報を取得する対
話情報取得部よりなり、 前記着信者情報取得手段は；該着話者の認識に基づく該
発信者と該着信者との間の関連性を表わす話者間関連性
情報を取得する人間関係取得部と、 該着信者が期待している対話内容に関する着信者期待情
報を取得する着信者期待情報取得部と、 該着信者の現在の状況に関する着話者現在状況情報を取
得する着信者状態取得部とよりなり、 前記関係評価手段は；該発信者と該着信者との対話頻度
を取得する対話頻度取得部と、 該人間関係取得部から入力された該話者間関連性情報
と、該対話頻度取得部から入力された該対話頻度とに基
づいて該発信者と該着信者との関連性を予測する総合的
人間関係予測部とよりなり、 前記着信者利益評価手段は；該対話情報取得部から入力
された該対話の種別と、該対話の緊急度と、該対話着話
者関連情報と、該着信者期待情報取得部から入力された
該着信者期待情報とに基づいて、該対話の実行が該着信
者に与える利益を予測する着信者利益予測部よりなり、 該対話影響評価手段は；該着信者状態取得部から入力さ
れた該着信者現在状況情報と、該着信者利益予測部から
入力された該利益に関する情報と、該総合的人間関係予
測部から入力された該発信者と該着信者との関連性に関
する情報とに基づいて該対話の実行が該着信者に及ぼす
影響を予測する侵略度予測部よりなる、請求項５記載の
対話制御装置。6. The caller information acquisition means; a type of the caller, a type of the callee, a type of the dialogue, information indicating urgency of the dialogue, and contents of the dialogue. A dialogue information acquisition unit for obtaining dialogue talker related information indicating the relation with the called party, wherein the called party information obtaining means is between the caller and the called party based on the recognition of the called party. A human relationship acquisition unit that acquires inter-speaker relevance information that indicates the inter-speaker relevance information, a callee expected information acquisition unit that acquires callee expected information regarding the conversation contents expected by the callee, and The relationship evaluation means includes a called party status acquisition unit that acquires the talker current status information regarding the current status, and the relationship evaluation unit includes: a conversation frequency acquisition unit that acquires a conversation frequency between the caller and the callee; The inter-speaker relevance information input from the relationship acquisition unit and the conversation frequency The callee benefit evaluation means includes: a comprehensive human relationship prediction unit that predicts a relationship between the caller and the callee based on the conversation frequency input from the acquisition unit; Of the dialogue based on the type of the dialogue input from the user, the urgency of the dialogue, the talk party related information, and the callee expected information input from the callee expected information acquisition unit. The call-receiver profit predicting unit predicts a profit to be given to the call-receiver, and the dialogue influence evaluating unit includes: the call-receiver current situation information input from the callee status acquisition unit and the callee benefit prediction unit. The effect of execution of the dialogue on the callee based on the information about the profit input from the user and the information about the relationship between the caller and the callee input from the comprehensive human relationship prediction unit. The dialogue according to claim 5, comprising a predicting invasion degree predicting unit. Control device.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP03253594A JP3273398B2 (en) | 1994-03-02 | 1994-03-02 | Dialogue control method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP03253594A JP3273398B2 (en) | 1994-03-02 | 1994-03-02 | Dialogue control method and device |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JPH07245649A true JPH07245649A (en) | 1995-09-19 |
| JP3273398B2 JP3273398B2 (en) | 2002-04-08 |
Family
ID=12361640
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP03253594A Expired - Fee Related JP3273398B2 (en) | 1994-03-02 | 1994-03-02 | Dialogue control method and device |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JP3273398B2 (en) |
-
1994
- 1994-03-02 JP JP03253594A patent/JP3273398B2/en not_active Expired - Fee Related
Also Published As
| Publication number | Publication date |
|---|---|
| JP3273398B2 (en) | 2002-04-08 |
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