JPH02129736A - Remote supervisory system for information processor - Google Patents
Remote supervisory system for information processorInfo
- Publication number
- JPH02129736A JPH02129736A JP63284183A JP28418388A JPH02129736A JP H02129736 A JPH02129736 A JP H02129736A JP 63284183 A JP63284183 A JP 63284183A JP 28418388 A JP28418388 A JP 28418388A JP H02129736 A JPH02129736 A JP H02129736A
- Authority
- JP
- Japan
- Prior art keywords
- information
- system support
- maintenance center
- support device
- communication line
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
- 238000004891 communication Methods 0.000 claims abstract description 34
- 230000005856 abnormality Effects 0.000 claims abstract description 10
- 230000007246 mechanism Effects 0.000 claims abstract description 8
- 230000010365 information processing Effects 0.000 claims description 42
- 238000012544 monitoring process Methods 0.000 claims description 26
- 238000005259 measurement Methods 0.000 description 14
- 238000001514 detection method Methods 0.000 description 11
- 238000000034 method Methods 0.000 description 8
- 230000000694 effects Effects 0.000 description 5
- 238000010586 diagram Methods 0.000 description 4
- 238000012545 processing Methods 0.000 description 4
- 230000005540 biological transmission Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 239000000725 suspension Substances 0.000 description 1
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Abstract
Description
【発明の詳細な説明】
〔産業上の利用分野］
本発明は、情報処理装置の障害発生の有無等を通信回線
を介して接続された遠隔地の保守センタにて監視する情
報処理装置の遠隔監視システムに関するものである。DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention is a remote control system for an information processing device that monitors whether or not a failure has occurred in the information processing device at a remote maintenance center connected via a communication line. It concerns a surveillance system.
従来のこの種の遠隔監視システムとして、障害の情報の
自動収集機能および自動送信機能を持つシステム支援装
置を情報処理装置に接続し、このシステム支援装置と遠
隔地に設置された保守センタとを通信回線を介して接続
し、情報処理装置に障害が発生したときシステム支援装
置がその障害情報を自動的に収集すると共に通信回線を
通して保守センタに通報するように構成された遠隔監視
システムがある。Conventional remote monitoring systems of this type connect a system support device with automatic failure information collection and transmission functions to an information processing device, and communicate between this system support device and a maintenance center located in a remote location. 2. Description of the Related Art There is a remote monitoring system connected via a line so that when a failure occurs in an information processing device, a system support device automatically collects failure information and reports the information to a maintenance center through a communication line.
〔発明が解決しようとする課題］
上述の如き遠隔監視システムによって、遠隔地の保守セ
ンタから情報処理装置の障害発生やその状況などを監視
することが可能となるが、次のような問題があった。即
ち、情報処理装置に障害が発生していないとシステム支
援装置から保守セン夕へ障害情報が送られてこないが、
障害情報が送られてこない理由が情報処理装置に障害が
発生していないからか、それとも障害は発生しているが
システム支援袋！や通信回線に障害が発生している為に
その通報自体ができないからか、保守センタ側において
判別できないことである。[Problems to be Solved by the Invention] The remote monitoring system as described above makes it possible to monitor the occurrence of failures and their status in information processing equipment from a remote maintenance center, but there are the following problems. Ta. In other words, unless a fault occurs in the information processing device, fault information will not be sent from the system support device to the maintenance center.
Is the reason why failure information is not being sent because there is no failure in the information processing device, or is there a failure but it is a system support bag! This is because the maintenance center cannot determine whether the problem itself cannot be reported due to a fault occurring in the communication line.
そこで本発明の目的は、システム支援装置や通信回線自
体の障害の発生の有無まで保守センタで監視し得る遠隔
監視システムを提供することにある。SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide a remote monitoring system that allows a maintenance center to monitor whether or not a failure has occurred in a system support device or a communication line itself.
本発明は上記の目的を達成するために、情報処理装置に
接続されたシステム支援装置と、保守センタとが、通信
回線を介して接続され、前記情報処理装置に障害が発生
したときその障害の情報を前記システム支援装置が収集
して前記通信回線を介して前記保守センタに送信する情
報処理装置の遠隔監視システムにおいて、前記システム
支援装置は、自装置の正常性を示す通報を所定時間毎に
前記通信回線を介して前記保守センタに行う正常性通報
機構を備え、且つ、前記保守センタは、前記システム支
援装置から所定時間毎に前記通報が行われたか否かを監
視し、通報が途絶えたときに異常発生を表示する正常性
通報監視機構を備えている。In order to achieve the above object, the present invention connects a system support device connected to an information processing device and a maintenance center via a communication line, and when a failure occurs in the information processing device, the system support device is connected to a maintenance center. In a remote monitoring system for an information processing device in which the system support device collects information and transmits the information to the maintenance center via the communication line, the system support device sends a report indicating the normality of its own device at predetermined intervals. A normality notification mechanism is provided to send to the maintenance center via the communication line, and the maintenance center monitors whether or not the notification is sent from the system support device at predetermined intervals, and when the notification is interrupted. It is equipped with a normality notification monitoring mechanism that occasionally indicates the occurrence of an abnormality.
本発明の遠隔監視システムにおいては、情報処理装置に
障害が発生したときシステム支援装置によりその障害の
情報を収集して通信回線を介して保守センタに送信する
という情報処理装置の遠隔監視にかかる基本的な動作と
並行して、システム支援装置に設けられた正常性通報機
構が、システム支援装置自体の正常性を示す通報を所定
時間毎に前記通信回線を介して前記保守センタに送出し
、保守センタの正常性通報監視機構が、システム支援装
置から所定時間毎に前記通報が行われるか否かを監視し
、通報が途絶えたときに異常発生を表示する。In the remote monitoring system of the present invention, when a failure occurs in the information processing apparatus, the system support device collects information on the failure and transmits the information to the maintenance center via the communication line. In parallel with this operation, a normality reporting mechanism provided in the system support device sends a report indicating the normality of the system support device itself to the maintenance center via the communication line at predetermined intervals, and The normality report monitoring mechanism of the center monitors whether or not the system support device sends the report at predetermined time intervals, and displays the occurrence of an abnormality when the report stops.
次に、本発明の実施例について図面を参照して詳細に説
明する。Next, embodiments of the present invention will be described in detail with reference to the drawings.
第１１！ｌは本発明の一実施例のブロック図であり、情
報処理装置２に接続したシステム支援装置１と、遠隔地
の保守センタ３とを通信回線４で接続し、情報処理装置
２に障害が発生したときその障害情報をシステム支援装
置１で収集して通信回線４を介して保守センタ３に送信
する遠隔監視システムを示す、システム支援装置１は情
報処理装置２とは少なくとも電源切断の制御を個別に受
ける装置であって、通報制御手段１１．障害情報収集手
段１２、電源切断検出手段１３および第１の計時手段１
４を含んでいる。また、保守センタ３は、監視制御手段
３１．第２の計時手段３２および監視異常検出手段３３
を含んでいる。11th! 1 is a block diagram of an embodiment of the present invention, in which a system support device 1 connected to an information processing device 2 and a remote maintenance center 3 are connected via a communication line 4, and a failure occurs in the information processing device 2. This shows a remote monitoring system in which the system support device 1 collects failure information when a failure occurs and sends it to the maintenance center 3 via the communication line 4. 11. Fault information collection means 12, power disconnection detection means 13, and first time measurement means 1
Contains 4. The maintenance center 3 also includes a monitoring control means 31. Second clocking means 32 and monitoring abnormality detection means 33
Contains.
システム支援装置１の障害情報収集手段１２は、情報処
理装置２に接続され、情報処理装置Ｅ２に障害が発生し
たとき情報処理装置２から各種の障害情報を収集して通
報制御手段１１に出力する機能を有する。The failure information collection means 12 of the system support apparatus 1 is connected to the information processing apparatus 2, and when a failure occurs in the information processing apparatus E2, collects various failure information from the information processing apparatus 2 and outputs it to the notification control means 11. Has a function.
電源切断検出手段１３は、情報処理装置２に接続され、
運用の停止等による情報処理装置２の電源切断を検出す
るとその旨の情報を通報制御手段１１に出力する機能を
存する。The power disconnection detection means 13 is connected to the information processing device 2,
It has a function of outputting information to that effect to the notification control means 11 when it detects that the power of the information processing device 2 is cut off due to suspension of operation or the like.
第１の計時手段１４は、当該システム支援装置１の電源
投入時または通報制御手段１１からの初期化指令受信時
に初期化され、初期化されるとその直前まで計時動作を
行っていれば計時動作を一度終了してから新たに計時を
開始し、初期化直前に計時動作をしていなければ直ちに
計時を開始し、共に計時開始後一定時間ＴＩを経るか又
は通報制御手段１１から計時停止指令を受けるまで計時
を続け、一定時間Ｔｌを経るまで計時を行った場合は一
定時間経過した旨の情報を通報制御手段１１に出力する
機能を有する。The first clocking means 14 is initialized when the system support device 1 is powered on or upon receiving an initialization command from the notification control means 11, and once it is initialized, if it has been performing a timing operation immediately before that, it starts to clock. Once completed, time measurement is started again, and if there is no time measurement operation immediately before initialization, time measurement is started immediately, and either a certain period of time TI has passed after the start of time measurement or a time measurement stop command is issued from the notification control means 11. It has a function of continuing to count the time until the specified time Tl is received, and outputting information to the notification control means 11 that the specified time has elapsed when the time measurement is continued until the specified time Tl has elapsed.
通報制御手段１１は、障害情報収集手段１２から障害情
報が出力されたとき又は第１の計時手段１４から一定時
間経過した旨の情報が出力されたとき、第１の計時手段
１４を初期化すると共に上記障害情報または一定時間経
過した旨の情報を通信回線４を介して保守センタ３に送
信する機能と、電源切断検出手段１３から情報処理装置
２の電源が切断された旨の情報が出力されたとき第１の
計時手段１４に計時の停止を指令すると共に、その電源
切断を示す情報を通信図ｖＡ４を介して保守センタ３に
送信する機能とを有する。第２図は通報制御手段１１の
そのような処理の一例の流れを示す。The notification control means 11 initializes the first timekeeping means 14 when failure information is output from the failure information collection means 12 or when information indicating that a certain period of time has elapsed from the first timekeeping means 14. Along with this, there is also a function of transmitting the above-mentioned failure information or information that a certain period of time has passed to the maintenance center 3 via the communication line 4, and a function that outputs information that the power of the information processing device 2 has been cut off from the power cutoff detection means 13. It has the function of instructing the first timer 14 to stop timekeeping when the timer 14 is turned off, and transmitting information indicating that the power is cut off to the maintenance center 3 via the communication diagram vA4. FIG. 2 shows the flow of an example of such processing by the notification control means 11.
他方、保守センタ３の監視制御手段３１は、通信回線４
を介してシステム支援装置ｌｌから送信されてくる情報
処理装置２の障害情報、一定時間経過した旨の情報およ
び情報処理装置の電源切断の情報を受信し、受信した情
報が情報処理装置２の障害情報あるいは一定時間経過し
た旨の情報のときは第２の計時手段３２に対して初期化
指令を出し、受信した情報が情報処理装置２の電源切断
の情報のときは第２の計時手段３２に対して計時停止指
令を出す機能を有する。第３図は監視制御手段３１のそ
のような処理の一例の流れを示す。On the other hand, the monitoring control means 31 of the maintenance center 3
The information processing device 2 failure information, the information that a certain period of time has passed, and the information that the information processing device is powered off are received from the system support device ll via the system support device ll, and the received information indicates that the information processing device 2 has a failure When the received information is information or information indicating that a certain period of time has passed, an initialization command is issued to the second timekeeping means 32, and when the received information is information indicating that the information processing device 2 is powered off, an initialization command is issued to the second timekeeping means 32. It has the function of issuing a timekeeping stop command to the FIG. 3 shows the flow of an example of such processing by the supervisory control means 31.
第２の計時手段３２は、監視制御手段３１から初期化指
令を受けたときその直前に計時動作を行っていれば計時
動作を一度終了してから新たに計時を開始し、初期化直
前に計時動作を行っていなければ直ちに計時を開始し、
共に計時開始後一定時間Ｔ２を経るか又は監視制御手段
３１がら計時停止指令を受けるまで計時を続け、一定時
間Ｔ２を経るまで計時を行った場合、一定時間経過した
旨の情報を監視異常検出手段３３に出力する機能を有す
る。ここで、一定時間Ｔ２は第１の計時手段１４におけ
る一定時間経過よりも長い時間に設定されている。When receiving the initialization command from the supervisory control means 31, if the second timekeeping means 32 had been performing a timekeeping operation immediately before, the second timekeeping means 32 terminates the timekeeping operation once and starts a new timekeeping, and immediately before initialization, the second timekeeping means 32 starts timekeeping. If no movement is in progress, start timing immediately.
Both continue to measure time until a certain period of time T2 has elapsed after the start of time measurement or a command to stop timing is received from the monitoring control means 31, and when the time measurement continues until the certain period of time T2 has elapsed, the abnormality detection means monitors information that the certain period of time has elapsed. It has the function of outputting to 33. Here, the fixed time T2 is set to be longer than the elapsed fixed time in the first timer 14.
監視異常検出手段３３は、第２の計時手段３２から一定
時間経過した旨の情報が出力されたとき、システム支援
装置１または通信回線４に異常が発生した旨の表示を行
う機能を持つ。The monitoring abnormality detection means 33 has a function of displaying that an abnormality has occurred in the system support device 1 or the communication line 4 when the second timer 32 outputs information indicating that a certain period of time has elapsed.
次に、このように構成された本実施例の動作を図面を参
照しながら説明する。Next, the operation of this embodiment configured as described above will be explained with reference to the drawings.
先ず、第１図の情報処理装置２とシステム支援装置１と
通信回線４とが正常に動作している場合、システム支援
装置１の電源投入により第１の計時手段１４が初期化さ
れて計時を開始し、計時開始後一定時間Ｔ１を経ると第
１の計時手段１４から一定時間が経過した旨の情報が通
報制御手段１１に送られる０通報制御手段１１では、受
信した情報が一定時間経過した旨の情報であることを第
２図の処理１１１により判別すると、処理１１２で第１
の計時手段１４に初期化指令を送ってそれを初期化し、
次いで処理１１４で上記受信した情報を通信図ｖｉ１４
を介して保守センタ３へ送出する。First, if the information processing device 2, system support device 1, and communication line 4 shown in FIG. When a certain period of time T1 has elapsed after the start of time counting, information to the effect that a certain period of time has elapsed is sent from the first timing means 14 to the notification control means 11.0 The notification control means 11 receives information indicating that a certain period of time has elapsed. When it is determined in the process 111 of FIG. 2 that the information is that
Sending an initialization command to the clock means 14 of the controller to initialize it;
Next, in process 114, the received information is converted into a communication diagram vi14.
The data is sent to the maintenance center 3 via.
保守センタ３では、監視制御手段３１が上記の情報を受
信する。即ち、監視制御手・段３１の第３図の処理３１
１により受信される。監視制御手段３１は情報を受信す
ると、処理３１２によりその情報が一定時間経過した旨
の情報であることを判別し、処理３１３により第２の計
時手段３２に初期化１ｍ令を送ってそれを初期化する。At the maintenance center 3, the monitoring control means 31 receives the above information. That is, the process 31 of FIG. 3 of the monitoring control means/means 31
1. When the monitoring control means 31 receives the information, it determines in process 312 that the information is information indicating that a certain period of time has elapsed, and in process 313 sends an initialization 1m command to the second timer 32 to initialize it. become
以上の動作が行われると、システム支援装置１の第１の
計時手段１４は２回目の計時動作に入っており、また保
守センタ３の第２の計時手段３２は１回目の計時動作を
開始している。ここで各々の計時手段が初期化指令や計
時停止指令を受けることかない場合の計時を続ける時間
は、予め第２の計時手段３２の計時時間Ｔ２の方が第１
の計時手段１４の計時時間Ｔ１より長い実用的な値、例
えば第１の計時手段１４の計時時間は１時間、第２の計
時手段３２の計時時間は２時間のように設定しである。When the above operations are performed, the first timer 14 of the system support device 1 has started the second timer, and the second timer 32 of the maintenance center 3 has started the first timer. ing. Here, when each timer does not receive an initialization command or a timer stop command, the time for which each timer continues counting is determined in advance by the timer T2 of the second timer 32 being longer than the time T2 of the second timer 32.
For example, the time measurement time of the first time measurement means 14 is set to one hour, and the time measurement time of the second time measurement means 32 is set to two hours.
従って、例えば上述の動作の１時間後に第１の計時手段
１４は再び一定時間経過した旨の情報を出力し、保守セ
ンタ３への通報、第２の計時手段３２の初期化を含む上
述の一連の動作が繰り返される。このようにして情報処
理装置２とシステム支援装置１と通信回線４とが正常に
動作している限り、一定時間毎にシステム支援装置１か
ら保守センタ３への一定時間経過の通報が反復され、第
２の計時手段３２は時間Ｔ２の計時を終了する前に必ず
初期化されることになる。Therefore, for example, one hour after the above operation, the first timer 14 outputs the information that a certain period of time has elapsed again, and the above-mentioned series including notification to the maintenance center 3 and initialization of the second timer 32 is performed. The operation is repeated. In this way, as long as the information processing device 2, system support device 1, and communication line 4 are operating normally, the system support device 1 will repeatedly notify the maintenance center 3 of the elapse of a certain period of time at regular intervals. The second timer 32 is always initialized before it finishes counting the time T2.
次に、システム支援装置ｌと通信回線４とが正常で情報
処理装置２に障害が発生した場合について説明する。こ
の場合、システム支援装置１の障害情報収集手段１２で
情報処理装置２の障害情報が収集され、その情報が通報
制御手段１１へ送られる０通報制御手段１１では、受信
した情報が障害情報であることを第２図の処理１１１で
判別すると、処理１１２により第１の計時手段１４の初
期化を行った後、受信した障害情報を処理１１４で通信
回線４を介して保守センタ３へ通報する。Next, a case where the system support device 1 and the communication line 4 are normal and a failure occurs in the information processing device 2 will be described. In this case, the failure information of the information processing device 2 is collected by the failure information collection means 12 of the system support device 1, and the information is sent to the notification control means 11.The notification control means 11 determines that the received information is failure information. When this is determined in step 111 in FIG. 2, the first timer 14 is initialized in step 112, and then the received failure information is reported to the maintenance center 3 via the communication line 4 in step 114.
保守センタ３では、監視制御手段３１がその障害情報を
受信しく処理３１１）、受信した情報が障害情報である
ことを処理３１２で判別すると、処理３１３で第２の計
時手段３２の初期化を行う。In the maintenance center 3, when the monitoring control means 31 receives the fault information and processes 311), and determines in step 312 that the received information is fault information, it initializes the second timer 32 in step 313. .
なお、受信した障害情報は従来と同様に処理される。他
方、情報処理装置２の障害発生による障害情報の保守セ
ンタ３への通報が完了したシステム支援装置１では、第
１の計時手段１４が再び計時を再開しており、以後数に
説明した一定時間毎の通報が繰り返される。Note that the received failure information is processed in the same manner as before. On the other hand, in the system support device 1 in which the notification of failure information to the maintenance center 3 due to the occurrence of a failure in the information processing device 2 has been completed, the first timekeeping means 14 has restarted timekeeping again, and the period of time described in the following paragraphs continues. Each report is repeated.
次に、情報処理装置２の電源が切断された場合の動作を
説明する。この場合、システム支援装置１は情報処理装
置２のｔ′ｍ切断とは無関係に動作を続け、電源切断検
出手段１３が電源の切断を検出し、その情報を通報制御
手段１１へ送る０通報制御手段１１では、第２図の処理
１１１によりその情報が電源切断にかかる情報であるこ
とを判別すると、処理１１３により第１の計時手段１４
に計時停止指令を送ってその計時動作を停止させ、処理
１１４により上記受信した電源切断にかかる情報を通信
回線４を介して保守センタ３へ通報する。保守センタ３
では監視制御手段３１が上記通報された情報を受信しく
処理３１１）、その情報が電源切断情報であることを処
理３１２で判別すると、第２の計時手段３３に計時停止
指令を送ってその計時動作を停止させる。このように情
報処理装置２のｔａＩが切断された場合、システム支援
装置１から保守センタ３へ電源切断にかかる情報が送出
され、その後はシステム支援装置１の第１の計時手段１
４は計時を停止し、前述の一定時間毎の通報は発生しな
くなる。しかし、これと共に保守センタ３でも第２の計
時手段３２が計時を停止する為、第２の計時手段３３か
ら一定時間が経過した旨の情報が出力されることはない
。Next, the operation when the information processing device 2 is powered off will be described. In this case, the system support device 1 continues to operate regardless of the t'm disconnection of the information processing device 2, and the power disconnection detection means 13 detects the power disconnection and sends the information to the notification control means 11. When the means 11 determines in the process 111 of FIG.
A timekeeping stop command is sent to stop the timekeeping operation, and in step 114, the received information regarding power disconnection is reported to the maintenance center 3 via the communication line 4. Maintenance center 3
Then, the supervisory control means 31 processes the received information (step 311), and when it is determined in step 312 that the information is power-off information, it sends a timekeeping stop command to the second timekeeping means 33 and starts its timekeeping operation. to stop. When the taI of the information processing device 2 is disconnected in this way, information regarding power disconnection is sent from the system support device 1 to the maintenance center 3, and thereafter, the first clock means 1 of the system support device 1
4, the time measurement is stopped, and the above-mentioned notifications at fixed time intervals are no longer generated. However, since the second timer 32 also stops timing at the maintenance center 3 at the same time, the second timer 33 does not output information indicating that a certain period of time has elapsed.
次に、情報処理装置２に電源が投入されている間にシス
テム支援装置１または通信回線４に障害が発生し、障害
情報通報機能が動作しなくなった場合の動作を説明する
。この場合、情報処理装置２に障害が発生しても障害情
報が保守センタ３に届かな（なり、また一定時間経過し
た旨の情報や情報処理装置２の切断にかかる情報も保守
センタ３に届かない、このため保守センタ３の第２の計
時手段３２は一定時間内に初期化されたり、計時を停止
されることがなく、計時を続ける結果一定時間Ｔ２の計
時後にその旨の情報を監視異常検出手段３３に出力する
。この結果、監視異常検出手段３３が障害情報通報機能
に障害が発生した旨を表示することになる。Next, a description will be given of the operation when a failure occurs in the system support apparatus 1 or the communication line 4 while the information processing apparatus 2 is powered on, and the failure information reporting function stops operating. In this case, even if a fault occurs in the information processing device 2, the fault information will not reach the maintenance center 3 (also, information indicating that a certain period of time has passed or information regarding disconnecting the information processing device 2 may not reach the maintenance center 3). Therefore, the second timer 32 of the maintenance center 3 is neither initialized nor stopped within a certain period of time, and as a result of continuing to measure time, information to that effect is detected after a certain period of time T2 has been measured. It is output to the detection means 33. As a result, the monitoring abnormality detection means 33 displays the fact that a failure has occurred in the failure information reporting function.
以上説明したように、本発明の情報処理装置の遠隔監視
システムにおいては、システム支援装置自体の正常性を
示す通報を所定時間毎に通信回線を介して保守センタに
送出し、保守センタにおいてシステム支援装置から所定
時間毎に前記通報が行われるか否かを監視し、通報が途
絶えることによりシステム支援装置または通信回線に障
害が発生した旨の表示を行うものであり、システム支援
装置や通信回線自体の障害の発生の有無まで保守センタ
で監視することが可能となる。このため、障害情報が送
られてこない理由が情報処理装置に障害が発生していな
いからか、或いはシステム支援装置や通信回線に障害が
発生している為に障害情報の通報自体ができないからか
を保守センタ側において判別することができる等の効果
がある。As explained above, in the remote monitoring system for information processing devices of the present invention, reports indicating the normality of the system support device itself are sent to the maintenance center via the communication line at predetermined intervals, and the maintenance center provides system support. It monitors whether or not the above-mentioned report is sent from the device at predetermined intervals, and when the report is interrupted, it displays that a failure has occurred in the system support device or the communication line, and the system support device or communication line itself It becomes possible for the maintenance center to monitor whether or not a failure has occurred. Therefore, the reason why failure information is not sent is because there is no failure in the information processing equipment, or because failure information cannot be reported because a failure has occurred in the system support equipment or communication line. This has the advantage of being able to be determined on the maintenance center side.
第１図は本発明の一実施例のブロック図、第２図は通報
制御手段１１の処理の一例を示す流れ図および、
第３図は監視制御手段３１の処理の一例を示す流れ図で
ある。
図において、
ｌ・・・システム支援装置
２・・・情報処理装置
３・・・保守センタ
４・・・通信回線
１１・・・通報制御手段
１２・・・障害情報収集手段
１３・・・電源切断検出手段
１４・・・第１の計時手段
３１・・・監視制御手段
３２・・・第２の計時手段
３３・・・監視異常検出手段FIG. 1 is a block diagram of an embodiment of the present invention, FIG. 2 is a flowchart showing an example of processing by the notification control means 11, and FIG. 3 is a flowchart showing an example of processing by the monitoring control means 31. In the figure, l...System support device 2...Information processing device 3...Maintenance center 4...Communication line 11...Notification control means 12...Failure information collection means 13...Power cut off Detection means 14...First timekeeping means 31...Monitoring control means 32...Second timekeeping means 33...Monitoring abnormality detection means
Claims (1)
ンタとが、通信回線を介して接続され、前記情報処理装
置に障害が発生したとき該障害の情報を前記システム支
援装置が収集して前記通信回線を介して前記保守センタ
に送信する情報処理装置の遠隔監視システムにおいて、 前記システム支援装置は、自装置の正常性を示す通報を
所定時間毎に前記通信回線を介して前記保守センタに行
う正常性通報機構を備え、且つ、前記保守センタは、前
記システム支援装置から所定時間毎に前記通報が行われ
たか否かを監視し、通報が途絶えたときに異常発生を表
示する正常性通報監視機構を備えてなることを特徴とす
る情報処理装置の遠隔監視システム。[Scope of Claims] A system support device connected to an information processing device and a maintenance center are connected via a communication line, and when a failure occurs in the information processing device, information on the failure is transmitted to the system support device. In the remote monitoring system for an information processing device, the information processing device collects information and sends it to the maintenance center via the communication line, wherein the system support device sends a report indicating the normality of the device at predetermined intervals via the communication line. A normality notification mechanism is provided to send to the maintenance center, and the maintenance center monitors whether or not the notification is sent from the system support device at predetermined time intervals, and displays an abnormality occurrence when the notification stops. 1. A remote monitoring system for an information processing device, comprising a normality reporting monitoring mechanism.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP63284183A JPH07101390B2 (en) | 1988-11-10 | 1988-11-10 | Remote monitoring system for information processing equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP63284183A JPH07101390B2 (en) | 1988-11-10 | 1988-11-10 | Remote monitoring system for information processing equipment |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JPH02129736A true JPH02129736A (en) | 1990-05-17 |
| JPH07101390B2 JPH07101390B2 (en) | 1995-11-01 |
Family
ID=17675250
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP63284183A Expired - Fee Related JPH07101390B2 (en) | 1988-11-10 | 1988-11-10 | Remote monitoring system for information processing equipment |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH07101390B2 (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH0613248A (en) * | 1992-06-24 | 1994-01-21 | Hitachi Ltd | Malfunction diagnosing system for on-load tap changer |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS6055449A (en) * | 1983-09-07 | 1985-03-30 | Hitachi Ltd | Remote maintenance system of electronic computer |
| JPS6115239A (en) * | 1984-06-30 | 1986-01-23 | Oki Electric Ind Co Ltd | Processor diagnosis system |
-
1988
- 1988-11-10 JP JP63284183A patent/JPH07101390B2/en not_active Expired - Fee Related
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS6055449A (en) * | 1983-09-07 | 1985-03-30 | Hitachi Ltd | Remote maintenance system of electronic computer |
| JPS6115239A (en) * | 1984-06-30 | 1986-01-23 | Oki Electric Ind Co Ltd | Processor diagnosis system |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH0613248A (en) * | 1992-06-24 | 1994-01-21 | Hitachi Ltd | Malfunction diagnosing system for on-load tap changer |
Also Published As
| Publication number | Publication date |
|---|---|
| JPH07101390B2 (en) | 1995-11-01 |
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| Date | Code | Title | Description |
|---|---|---|---|
| LAPS | Cancellation because of no payment of annual fees |