JP2560696B2 - Private branch automatic exchange system - Google Patents
Private branch automatic exchange systemInfo
- Publication number
- JP2560696B2 JP2560696B2 JP61191838A JP19183886A JP2560696B2 JP 2560696 B2 JP2560696 B2 JP 2560696B2 JP 61191838 A JP61191838 A JP 61191838A JP 19183886 A JP19183886 A JP 19183886A JP 2560696 B2 JP2560696 B2 JP 2560696B2
- Authority
- JP
- Japan
- Prior art keywords
- telephone
- called party
- voice
- caller
- call
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Landscapes
- Sub-Exchange Stations And Push- Button Telephones (AREA)
Description
【発明の詳細な説明】 〔産業上の利用分野〕 本発明は、構内交換機に係り、特に、外線からの着信
呼を、収容した電話機に効率良く接続するのに好適な構
内交換機の自動取次ぎ方式に関するものである。Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a private branch exchange, and more particularly to an automatic relay system for the private branch exchange which is suitable for efficiently connecting an incoming call from an external line to a housed telephone. It is about.
従来の構内交換技術においては、電話の着信時におけ
る被呼者への取次ぎは人手を介して行っており、専門の
オペレータ等が必要であった。In the conventional private branch exchange technology, when the call is received, the call is transferred to the called party manually, and a specialized operator or the like is required.
これに対して、音声認識技術を用いて、発呼者が音声
で入力した被呼者名を認識し、自動取次ぎを行う方式が
考えられる。On the other hand, there is a method in which a voice recognition technique is used to recognize the called party name input by the caller by voice and perform automatic intermediary.
しかし、現状の音声認識技術では、誤認識が不可避で
あり、誤接の場合には、再度、発呼者に被呼者名を言っ
てもらい、このときに応答した人が正しい相手に転送し
てやらなければならない。However, with the current voice recognition technology, erroneous recognition is unavoidable, and in the case of misconnection, the caller must again say the name of the called party, and the person who answers at this time must forward it to the correct party. There must be.
上述の如き方式でも、かなりの呼を正しく接続するこ
とができ、専門のオペレータを置かなくても良くなると
いうメリットは大きいと言えるが、発呼者の立場から考
えると、被呼者名を２度も言い直さなければならないこ
とが多く、着信先が発呼者の心証を悪くすることを極端
に嫌う場合には実用上問題がある。Even with the method described above, it can be said that a considerable number of calls can be correctly connected, and it is not necessary to have a specialized operator. However, from the viewpoint of the calling party, the called party name is 2 It often has to be reworded, and there is a practical problem when the recipient extremely dislikes the bad feeling of the caller.
本発明は上記事情に鑑みてなされたもので、その目的
とするところは、従来の構内交換機の自動取次ぎ技術に
おける上述の如き問題を解消し、音声認識で誤りが起
り、誤った相手に接続された場合であっても、発呼者に
それを悟られることなく、正しい相手に接続し直すこと
が可能な構内交換機の自動取次ぎ方式を提供することに
ある。The present invention has been made in view of the above circumstances, and an object of the present invention is to solve the above-mentioned problems in the conventional automatic transfer technology of a private branch exchange, to cause an error in voice recognition, and to connect to an incorrect partner. Even in the case of a call, it is to provide an automatic intermediary system for a private branch exchange that can reconnect to the correct party without the calling party being aware of it.
上記目的を達成するため、本発明の構内交換機の自動
取次ぎ方式は、（イ）収容した複数の電話機と外線との
接続制御を行なう構内交換機において、外線４からの呼
に自動応答して、この外線４からの呼を発した電話機の
発呼者に、被呼者名を述べるように依頼する内容の案内
音声を出力する手段（制御部２−２、音声録音／再生部
２−４）と、出力した案内音声に対応して発呼者が述べ
た被呼者名を少なくとも含む入力音声を録音する録音手
段（音声録音／再生部２−４）と、発呼者が述べた被呼
者名を認識する認識手段（音声認識部２−３）と、この
音声認識部２−３で認識した被呼者名に予め対応付けら
れた電話機（着信電話機１）を呼び出す手段（制御部２
−２）と、この呼び出しに対する着信電話機１からの応
答時、音声録音／再生部２−４の接続を外線４から着信
電話機１に切り替る手段（通話路２−１）と、このよう
にして音声録音／再生部２−４に接続された着信電話機
１に、音声録音／再生部２−４に録音した発呼者の入力
音声を出力する音声再生手段（音声録音／再生部２−
４）とを設け、発呼者と被呼者のそれぞれの電話機を接
続する前に、かつ発呼者に悟られることなく、着信電話
機１の応答者に発呼者の入力音声を聞かせることを特徴
とする。In order to achieve the above object, an automatic intermediary system of a private branch exchange according to the present invention is (a) in a private branch exchange for controlling connection between a plurality of accommodated telephones and an external line, by automatically answering a call from an external line 4. A means (control unit 2-2, voice recording / playback unit 2-4) for outputting a guidance voice to the caller of the telephone that has called from the outside line 4 so as to state the name of the called party. A recording means (voice recording / playback unit 2-4) for recording an input voice including at least the called party name described by the calling party in response to the output guidance voice, and the called party described by the calling party. A recognition unit (voice recognition unit 2-3) for recognizing a name and a unit (control unit 2) for calling a telephone (incoming telephone 1) previously associated with the called party name recognized by the voice recognition unit 2-3.
-2), and means for switching the connection of the voice recording / playback unit 2-4 from the outside line 4 to the receiving telephone 1 when the receiving telephone 1 responds to this call (call path 2-1), and A voice reproducing means (voice recording / reproducing unit 2-for outputting the input voice of the caller recorded in the voice recording / reproducing unit 2-4 to the receiving telephone set 1 connected to the voice recording / reproducing unit 2-4.
4) is provided, and before the caller and the callee's telephones are connected, and without the caller being aware, the answering party of the receiving telephone set 1 can hear the voice input by the caller. Is characterized by.
また、（ロ）収容した複数の電話機と外線との接続制
御を行なう構内交換機において、外線４からの呼に自動
応答して、この外線４からの呼を発した電話機の発呼者
に、被呼者名を述べるように依頼する内容の案内音声を
出力する手段（制御部２−２、音声録音／再生部２−
４）と、出力した案内音声に対応して発呼者が述べた被
呼者名を少なくとも含む入力音声を録音する録音手段
（音声録音／再生部２−４）と、発呼者が述べた被呼者
名を認識する認識手段（音声認識部２−３）と、この音
声認識部２−３で認識した被呼者名に予め対応付けられ
た電話機（着信電話機１）を呼び出す手段（制御部２−
２）と、この呼び出しに対する着信電話機１からの応答
時、音声録音／再生部２−４の接続を外線４から着信電
話機１に切り替る手段（通話路２−１）と、このように
して音声録音／再生部２−４に接続された着信電話機１
に、音声録音／再生部２−４に録音した発呼者の入力音
声を出力する音声再生手段（音声録音／再生部２−４）
と、音声録音／再生部２−４から出力された発呼者の入
力音声に対応して着信電話機１から入力された転送要求
に基づき、転送先の電話機を呼び出す手段（制御部２−
２）とを設け、発呼者と被呼者のそれぞれの電話機を接
続する前に、かつ発呼者に悟られることなく、着信電話
機１の応答者および転送先の電話機の応答者に、音声録
音／再生部２−４で録音した発呼者の入力音声を聞かせ
ることを特徴とする。(B) In a private branch exchange that controls the connection between a plurality of accommodated telephones and an outside line, the caller of the telephone that originates the call from the outside line 4 is automatically answered by the caller of the telephone that makes the call from the outside line 4. A means for outputting a guidance voice of a request to describe the caller name (control unit 2-2, voice recording / playback unit 2-
4), and a recording means (voice recording / playback unit 2-4) for recording the input voice including at least the called party name described by the caller in response to the output guidance voice, the caller described. Recognition means for recognizing the name of the called party (voice recognition section 2-3) and means for calling a telephone (incoming telephone 1) previously associated with the called party name recognized by the voice recognition section 2-3 (control) Part 2-
2), and means for switching the connection of the voice recording / playback unit 2-4 from the outside line 4 to the receiving telephone 1 when the receiving telephone 1 responds to this call (call path 2-1), and voice Incoming telephone 1 connected to the recording / playback unit 2-4
And a voice reproducing means for outputting the input voice of the caller recorded in the voice recording / reproducing unit 2-4 (voice recording / reproducing unit 2-4).
And means for calling the transfer destination telephone based on the transfer request input from the receiving telephone 1 in response to the caller's input voice output from the voice recording / playback unit 2-4 (control unit 2-
2) is provided, and before connecting the telephones of the calling party and the called party, and without being understood by the calling party, the responder of the receiving telephone set 1 and the respondent of the transfer destination telephone set are provided with a voice message. It is characterized in that the caller's input voice recorded by the recording / playback unit 2-4 is heard.
本発明においては、機械が着信呼に自動応答して、発
呼者が発声する被呼者名を認識すると同時に、その音声
を録音し、被呼者にこの録音音声を再生・聴取させるよ
うにしている。In the present invention, the machine automatically answers the incoming call, recognizes the name of the called party uttered by the calling party, records the voice at the same time, and causes the called party to play and listen to the recorded voice. ing.
従来の技術とは、音声認識と音声録音を同時に行い、
取次ぎ時に接続に先立って、録音音声を被呼者に聞かせ
ることによって、確認あるいは回線の再設定ができるよ
うにした点が異なるものである。With conventional technology, voice recognition and voice recording are performed simultaneously,
It is different in that the recorded voice can be heard by the called party before the connection at the time of the transfer so that the confirmation or the line can be reset.
以下、本発明の実施例を図面に基づいて詳細に説明す
る。Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
第２図は本発明の構内電話網での一実施例を示す構成
図であり、図において、１は着信電話機、２は構内交換
機、３は着信電話回線、４は外線、５は音声認識・録音
／再生部通話信号路、６は制御信号路、７は認識録音時
通話信号路、８は再生時通話信号路、９は接続時通話信
号路を示している。なお、上記構内交換機２は、通話路
２−1,制御部２−2,音声認識部２−3,音声録音／再生部
２−４から構成されている。FIG. 2 is a block diagram showing an embodiment of the private telephone network of the present invention. In the drawing, 1 is a receiving telephone, 2 is a private branch exchange, 3 is a receiving telephone line, 4 is an outside line, 5 is voice recognition, A recording / reproducing section call signal path, 6 is a control signal path, 7 is a recognition recording call signal path, 8 is a playback call signal path, and 9 is a connection call signal path. The private branch exchange 2 is composed of a speech path 2-1, a control unit 2-2, a voice recognition unit 2-3, and a voice recording / playback unit 2-4.
第１図は本実施例の動作を示すフローチャートであ
る。以下、第１図，第２図に従って、本実施例の動作を
説明する。FIG. 1 is a flow chart showing the operation of this embodiment. The operation of this embodiment will be described below with reference to FIGS.
構内交換機２の制御部２−２は、外線からの着信を検
出すると、まず、制御信号路６を通じて通話路２−１を
動作させ、認識録音時通話信号路７を設定する。When detecting an incoming call from the outside line, the control unit 2-2 of the private branch exchange 2 first activates the communication path 2-1 through the control signal path 6 and sets the recognition recording time communication signal path 7.
次に、音声録音／再生部２−４を動作させ、例えば、
「どなたにおつなぎしますか？」等の案内音声を再生す
る。同時に、音声認識部２−３を動作させ、上記案内音
声に対して発呼者が、例えば、「吉田さん」と応答した
とすると、これを上記音声認識部２−３で認識し、音声
録音／再生部２−４で録音する。Next, the voice recording / playback unit 2-4 is operated, and, for example,
A guidance voice such as "Who do you want to connect to?" Is played back. At the same time, if the caller responds to the guidance voice with, for example, "Mr. Yoshida" by operating the voice recognition unit 2-3, the voice recognition unit 2-3 recognizes this and records the voice. / Record with the playback unit 2-4.
また、制御部２−２は上記認識結果を取得し、対応す
る電話機１を呼出す。該当電話機１がオフフックした
ら、通話路２−１を動作させ、再生時通話信号路８を設
定する。次に、音声録音／再生部２−４を動作させ、上
で録音した音声を再生して被呼者に発呼者の音声を伝達
する。Further, the control unit 2-2 acquires the recognition result and calls the corresponding telephone 1. When the relevant telephone 1 goes off-hook, the call path 2-1 is operated and the call signal path 8 during reproduction is set. Next, the voice recording / reproducing unit 2-4 is operated to reproduce the voice recorded above and transmit the voice of the calling party to the called party.
次に、制御部２−２は、通話路２−１を動作させ接続
時通話信号路９を設定する。これにより、被呼者は発呼
者との接続に先立って、発呼者が告げた着信者名を聴取
した上で、通話することが可能になる。Next, the control unit 2-2 operates the communication path 2-1 and sets the connection communication signal path 9. This enables the called party to talk before hearing the called party name announced by the calling party before connecting to the calling party.
また、被呼者が不在，話中等で不応答の場合には、制
御部２−２は、音声録音／再生部２−４を動作させ、例
えば、「只今電話中（離席中）ですが、どのような御用
件ですか？」等のメッセージを再生して、発呼者からの
メッセージを録音する。When the called party is absent or busy and does not respond, the control section 2-2 operates the voice recording / playback section 2-4 to display, for example, "I am currently on the phone (away from my desk)." , What kind of message are you doing? ", And record the message from the caller.
そして、一定時間後、あるいは、音声が切れた時点
で、例えば、「後程お伝えしておきます」等のメッセー
ジを再生して、呼を切断する。Then, after a certain period of time or when the voice is cut off, for example, a message such as "I will tell you later" is played and the call is disconnected.
上記録音したメッセージは、発呼者の最初の音声（こ
こでは、「吉田さん」）とともに、発呼者に伝達され
る。The recorded message is transmitted to the caller together with the caller's first voice (here, “Mr. Yoshida”).
なお、上記音声認識部２−３による音声認識に誤りが
あって誤った電話機を呼出した場合、あるいは、目的の
電話機で別の人が電話に出た場合には、当該受話機を取
った人が、前記「吉田さん」の正規の電話番号を電話機
１からダイヤル入力することにより、制御部２−２はこ
れを検出して、正しい電話番号を再度呼出すことができ
る。以下の手順は上と同様であるので、省略する。If there is an error in the voice recognition by the voice recognition unit 2-3 and the wrong telephone is called, or if another person answers the target telephone, the person who picked up the handset However, by dialing in the regular telephone number of "Mr. Yoshida" from the telephone 1, the control unit 2-2 can detect this and call the correct telephone number again. Since the following procedure is the same as the above, it is omitted.
上記実施例によれば、音声認識部２−３による音声認
識に誤りがあった場合、あるいは、他の人が電話に出た
場合でも、最初に出た人の判断によって、正しい相手と
換わることができる。According to the above embodiment, even if there is an error in the voice recognition by the voice recognition unit 2-3, or even when another person answers the call, the person who answers first can replace it with the correct one. You can
以上述べた如く、本発明によれば、発呼者と被呼者の
それぞれの電話機を接続する前に、被呼者に発呼者の入
力音声を聞かせ、転送要求があれば、転送先に発呼者の
入力音声を聞かせた後に、転送先と発呼者の電話機を接
続するので、音声認識で誤りが起り、誤った相手に接続
された場合であっても、発呼者にそれを悟られることな
く、正しい相手に接続し直すことが可能になる。As described above, according to the present invention, before connecting the telephones of the calling party and the called party, the called party hears the input voice of the calling party. After the caller's input voice is heard, the transfer destination and the caller's telephone are connected, so even if an error occurs in voice recognition and the call is connected to the wrong party, the caller can hear it. It is possible to reconnect to the correct person without realizing it.
第１図は本実施例の動作を示すフローチャートで、第２
図は本発明の構内電話網での一実施例を示す構成図であ
る。 1:着信電話機、2:構内交換機、3:着信電話回線、4:外
線、5:音声認識・録音再生部通話信号路、6:制御信号
路、7:認識録音時通話信号路、8:再生時通話信号路、9:
接続時通話信号路、２−1:通話路、２−2:制御部、２−
3:音声認識部、２−4:音声録音／再生部。FIG. 1 is a flow chart showing the operation of this embodiment.
FIG. 1 is a block diagram showing an embodiment of a private telephone network of the present invention. 1: Incoming telephone, 2: Private branch exchange, 3: Incoming telephone line, 4: Outer line, 5: Voice recognition / recording / playback section call signal path, 6: Control signal path, 7: Call signal path during recognition recording, 8: Playback Hour call signal path, 9:
Connection call signal path, 2-1: call path, 2-2: control unit, 2-
3: Voice recognition unit, 2-4: Voice recording / playback unit.
Claims (2)
を行なう構内交換機において、上記外線からの呼に自動
応答して、該外線からの呼を発した電話機の発呼者に、
被呼者名を述べるように依頼する内容の案内音声を出力
する手段と、上記案内音声に対応して上記発呼者が述べ
た上記被呼者名を少なくとも含む入力音声を録音する録
音手段と、上記発呼者が述べた上記被呼者名を認識する
認識手段と、該認識手段で認識した被呼者名に予め対応
付けられた電話機を呼び出す手段と、呼び出しに対する
上記被呼者側の電話機からの応答時、上記録音手段の接
続を上記外線から上記被呼者側の電話機に切り替る手段
と、上記録音手段に切り替えて接続された上記被呼者側
の電話機に、上記録音手段に録音した上記発呼者の入力
音声を出力する音声再生手段とを設け、上記発呼者と被
呼者のそれぞれの電話機を接続する前に、かつ上記発呼
者に悟られることなく、上記被呼者側の電話機の応答者
に上記発呼者の入力音声を聞かせることを特徴とする構
内交換機の自動取次ぎ方式。1. A private branch exchange for controlling the connection between a plurality of accommodated telephones and an outside line, which automatically responds to a call from the outside line to a caller of the telephone that has made a call from the outside line.
A means for outputting a guidance voice of a request to state the name of the called party, and a recording means for recording an input voice including at least the name of the called party described by the calling party in response to the guidance voice. Recognizing means for recognizing the called party name stated by the calling party, means for calling a telephone previously associated with the called party name recognized by the recognizing means, and the called party side for calling Upon answering from the telephone, the means for switching the connection of the recording means from the outside line to the telephone of the called party and the telephone of the called party connected by switching to the recording means are connected to the recording means. A voice reproducing means for outputting the input voice of the recorded caller is provided, and the call receiver and the callee are connected to the respective telephones and before the caller understands the call. The caller's telephone responder receives the caller Automatic brokerage system private branch exchange, characterized in that to hear the voice.
を行なう構内交換機において、上記外線からの呼に自動
応答して、該外線からの呼を発した電話機の発呼者に、
被呼者名を述べるように依頼する内容の案内音声を出力
する手段と、上記案内音声に対応して上記発呼者が述べ
た上記被呼者名を少なくとも含む入力音声を録音する録
音手段と、上記発呼者が述べた上記被呼者名を認識する
認識手段と、該認識手段で認識した被呼者名に予め対応
付けられた電話機を呼び出す手段と、呼び出しに対する
上記被呼者側の電話機からの応答時、上記録音手段の接
続を上記外線から上記被呼者側の電話機に切り替る手段
と、上記録音手段に切り替えて接続された上記被呼者側
の電話機に、上記録音手段に録音した上記発呼者の入力
音声を出力する音声再生手段と、該音声再生手段から出
力された上記発呼者の入力音声に対応して入力された上
記被呼者側の電話機からの転送要求に基づき、転送先の
電話機を呼び出す手段とを設け、上記発呼者と被呼者の
それぞれの電話機を接続する前に、かつ上記発呼者に悟
られることなく、上記被呼者側の電話機の応答者および
上記転送先の電話機の応答者に、上記録音手段で録音し
た上記発呼者の入力音声を聞かせることを特徴とする構
内交換機の自動取次ぎ方式。2. A private branch exchange for controlling the connection between a plurality of accommodated telephones and an outside line, which automatically responds to a call from the outside line to a caller of the telephone that has made a call from the outside line.
A means for outputting a guidance voice of a request to state the name of the called party, and a recording means for recording an input voice including at least the name of the called party described by the calling party in response to the guidance voice. Recognizing means for recognizing the called party name stated by the calling party, means for calling a telephone previously associated with the called party name recognized by the recognizing means, and the called party side for calling Upon answering from the telephone, the means for switching the connection of the recording means from the outside line to the telephone of the called party and the telephone of the called party connected by switching to the recording means are connected to the recording means. Voice reproduction means for outputting the recorded input voice of the calling party, and a transfer request from the telephone set of the called party corresponding to the input voice of the caller output from the voice reproduction means. Call the transfer destination phone based on Before connecting the telephones of the calling party and the called party, and without being understood by the calling party, a responder of the called party's telephone and the transfer destination telephone. The automatic intermediary system of the private branch exchange characterized by allowing the responder to hear the input voice of the caller recorded by the recording means.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP61191838A JP2560696B2 (en) | 1986-08-15 | 1986-08-15 | Private branch automatic exchange system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP61191838A JP2560696B2 (en) | 1986-08-15 | 1986-08-15 | Private branch automatic exchange system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JPS6348040A JPS6348040A (en) | 1988-02-29 |
| JP2560696B2 true JP2560696B2 (en) | 1996-12-04 |
Family
ID=16281355
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP61191838A Expired - Lifetime JP2560696B2 (en) | 1986-08-15 | 1986-08-15 | Private branch automatic exchange system |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JP2560696B2 (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP3890326B2 (en) | 2003-11-07 | 2007-03-07 | キヤノン株式会社 | Information processing apparatus, information processing method, recording medium, and program |
-
1986
- 1986-08-15 JP JP61191838A patent/JP2560696B2/en not_active Expired - Lifetime
Also Published As
| Publication number | Publication date |
|---|---|
| JPS6348040A (en) | 1988-02-29 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EXPY | Cancellation because of completion of term |