JP2002109340A - Method and system for reserving merchandise and reserved merchandise managing device - Google Patents
Method and system for reserving merchandise and reserved merchandise managing deviceInfo
- Publication number
- JP2002109340A JP2002109340A JP2000297748A JP2000297748A JP2002109340A JP 2002109340 A JP2002109340 A JP 2002109340A JP 2000297748 A JP2000297748 A JP 2000297748A JP 2000297748 A JP2000297748 A JP 2000297748A JP 2002109340 A JP2002109340 A JP 2002109340A
- Authority
- JP
- Japan
- Prior art keywords
- reservation
- product
- server
- information
- guest room
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Landscapes
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Description
【０００１】[0001]
【発明の属する技術分野】本発明は、旅館、ホテル等の
宿泊施設における客室や分譲住宅等を商品として予約す
る方法及びそのシステム、更には予約商品管理装置に関
する。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method and a system for reserving a guest room or a condominium in an accommodation facility such as a ryokan or a hotel as a product, and a reservation product management device.
【０００２】[0002]
【従来の技術】旅館やホテルでは、自己の多数の客室
を、複数の旅行代理店や宿泊紹介ポータルに割り当て、
各割り当てた客室の予約処理を委託している。委託を受
けた旅行代理店等では、委託期間（例えば、２ヶ月間）
中に客室の予約処理を行い、その後は予約されずに残っ
た未予約の客室を旅館等に連絡（返却）している。従っ
て、旅館等では、委託しなかった在庫客室と共に未予約
の連絡を受けた客室に対し直接的に予約を受けることに
なる。2. Description of the Related Art Inns and hotels assign their own large number of guest rooms to multiple travel agencies and lodging introduction portals.
The reservation process for each assigned guest room is outsourced. For commissioned travel agencies, the commissioning period (for example, 2 months)
During this time, the guest room is reserved, and the unreserved rooms that have not been reserved are communicated (returned) to the inn or the like. Accordingly, in a ryokan or the like, a reservation is directly received for a room that has been notified of unreserved together with a stock room that was not entrusted.
【０００３】[0003]
【発明が解決しようとする課題】ところで、旅行代理店
等では、従来、委託を受けた客室をそれぞれ個別に予約
処理するだけなので、自己の委託された客室を全て予約
処理した後に新たに顧客から予約の申込みがあると、他
の旅行代理店等に未予約の客室があっても予約申込みを
断っている。このため、旅館等にとっては客室稼動率が
低く、又委託期間後に返却を受ける未予約の客室数が多
くなるため、特に旅行シーズンの終了間際での予約営業
が大変となる問題があった。Conventionally, a travel agency or the like only makes a reservation process for each entrusted guest room individually. Therefore, after a reservation process has been made for all of the entrusted guest rooms, a new customer is required. If there is a reservation application, the reservation application is refused even if another travel agency or the like has an unreserved room. For this reason, the occupancy rate is low for inns and the like, and the number of unreserved rooms to be returned after the entrustment period increases, so that there is a problem that reservation business is particularly difficult immediately before the end of the travel season.
【０００４】[0004]
【課題を解決するための手段】本発明はこのような課題
を解決するため次の構成を備える。即ち、第１の発明
は、顧客の予約可能な商品がそれぞれ割り当てられ、顧
客の予約要求した商品の商品情報に基づいて予約処理を
実行する複数の予約サーバの予約方法であって、複数の
予約サーバに通信回線を介して接続された商品管理部
に、少なくとも該各予約サーバ毎の現在の予約可能な商
品を管理させ、顧客の予約要求に対し予約すべき商品を
有しない予約サーバから商品管理部に紹介要求を出力さ
せ、該紹介要求を受けた商品管理部に、予約可能な商品
を有する予約サーバを判定させると共に該判定した予約
サーバに対して紹介確認を行わせ、紹介要求の出力した
予約サーバに、判定した予約サーバの有する紹介商品の
商品予約情報を送出させることを特徴とする。The present invention is provided with the following arrangement to solve such a problem. That is, the first invention is a reservation method for a plurality of reservation servers, to which a product which can be reserved by a customer is allocated, and which executes a reservation process based on product information of a product for which the customer has made a reservation request. A merchandise management unit connected to the server via a communication line manages at least current reservable merchandise for each of the reservation servers, and manages merchandise from a reservation server having no merchandise to be reserved in response to a customer's reservation request. Output a referral request to the product management unit having received the referral request, determine the reservation server having a reservable product and confirm the referral to the determined reserve server, and output the referral request. The present invention is characterized in that the reservation server sends out the product reservation information of the introduced product possessed by the determined reservation server.
【０００５】第２の発明は、顧客の予約要求に対し予約
すべき商品を有しない予約サーバの商品の予約方法であ
って、予約可能な商品がそれぞれ割り当てられている複
数の他の予約サーバ毎に現在の予約可能な商品を管理す
る商品管理部を設け、予約サーバが通信回線を介して商
品管理部に紹介要求を行うと、該商品管理部が予約可能
な商品を有するいずれかの他の予約サーバを判定して該
商品の商品予約情報を予約サーバに送出し、該予約サー
バが受信した商品予約情報に対応する商品を顧客へ紹介
し、予約サーバ又は他の予約サーバが顧客の確認で商品
の予約処理を実行することを特徴とする。紹介要求の出
力する予約サーバは、割り当てられた商品を全て予約処
理した予約サーバ及び商品の割り当てられていない予約
サーバのいずれかであることを特徴とする。商品は、宿
泊施設の客室であり、商品管理部は、宿泊施設の非割り
当て客室を更に管理し、該客室の有無を判定して該客室
が有ると判断すると、該非割り当て客室の予約情報を紹
介要求の出力した予約サーバへ送出することを特徴とす
る。[0005] A second invention is a method of reserving a product of a reservation server which does not have a product to be reserved in response to a reservation request of a customer. Is provided with a product management unit that manages the current reservable product, and when the reservation server sends a referral request to the product management unit via a communication line, the product management unit may receive any other product having a reservable product. The reservation server is determined, the product reservation information of the product is sent to the reservation server, the product corresponding to the product reservation information received by the reservation server is introduced to the customer, and the reservation server or another reservation server confirms the customer. It is characterized by executing a product reservation process. The reservation server that outputs the introduction request is one of a reservation server that has reserved all assigned products and a reservation server that has not been assigned a product. The product is a guest room of the accommodation facility, and the product management unit further manages the non-allocated guest room of the accommodation facility, and determines whether or not the guest room is present, and if it is determined that the guest room is present, introduces the reservation information of the non-allocated guest room. The request is sent to the reservation server that has output the request.
【０００６】第３の発明は、顧客の予約可能な商品がそ
れぞれ割り当てられ、顧客の予約要求した商品の商品情
報に基づいて予約処理を実行する複数の予約サーバと、
複数の予約サーバに通信回線を介して接続され、少なく
とも該各予約サーバ毎の現在の予約可能な商品の商品情
報を保持する商品管理部とを備え、該商品管理部は、顧
客の予約要求に対し予約すべき商品を有しない予約サー
バから紹介要求を受けると、商品情報を参照して予約可
能な商品を有する予約サーバを判定する予約サーバ判定
手段と、該判定した予約サーバに対し紹介確認を行う紹
介確認手段と、紹介確認後に、紹介要求の出力した予約
サーバに、判定した予約サーバの有する紹介商品の商品
予約情報を送出する商品情報送出手段とを含むことを特
徴とする。According to a third aspect of the present invention, there are provided a plurality of reservation servers to each of which a product which can be reserved by a customer is allocated, and which executes a reservation process based on product information of a product which the customer has requested to reserve.
A product management unit connected to the plurality of reservation servers via a communication line and holding at least product information of currently reservable products for each of the reservation servers, wherein the product management unit responds to a customer's reservation request On the other hand, when receiving an introduction request from a reservation server that does not have a product to be reserved, a reservation server determining unit that determines a reservation server having a product that can be reserved with reference to the product information, It is characterized by including an introduction confirming means for performing the introduction and a commodity information transmitting means for transmitting commodity reservation information of the introduced commodity possessed by the determined reservation server to the reservation server which has output the introduction request after confirming the introduction.
【０００７】第４の発明は、顧客の予約可能な商品がそ
れぞれ割り当てられ、顧客の予約要求した商品の商品情
報に基づいて予約処理を実行する複数の予約サーバに、
通信回線を介して接続され、少なくとも各予約サーバ毎
の現在の予約可能な商品の商品情報を保持する予約商品
管理装置であって、顧客の予約要求に対し予約すべき商
品を有しない予約サーバから紹介要求を受けると、商品
情報を参照して予約可能な商品を有する予約サーバを判
定する予約サーバ判定手段と、該判定した予約サーバに
対し紹介確認を行う紹介確認手段と、紹介確認後に、紹
介要求の出力した予約サーバに、判定した予約サーバの
有する紹介商品の商品予約情報を送出する商品情報送出
手段とを含むことを特徴とする。紹介要求の出力する予
約サーバは、割り当てられた商品を全て予約処理した予
約サーバ及び商品の割り当てられていない予約サーバの
いずれかであることを特徴とする。商品は、宿泊施設の
客室であり、商品管理部は、宿泊施設の非割り当て客室
の情報を更に保持し、かつ該客室情報を参照して非割り
当て客室の有無を判定する手段を有し、該客室が有る
と、商品情報送出手段により客室予約情報を送出させる
ことを特徴とする。According to a fourth aspect of the present invention, a plurality of reservation servers to each of which a product that can be reserved by a customer is allocated and that executes a reservation process based on product information of a product for which the customer has made a reservation request,
A reservation product management device connected via a communication line and holding at least product information of products currently reservable for each reservation server, wherein the reservation server does not have a product to be reserved in response to a customer's reservation request. Receiving an introduction request, a reservation server determining means for determining a reservation server having a reservable product by referring to the product information, an introduction confirming means for confirming the introduction to the determined reservation server, The reservation server that has output the request includes a product information transmitting unit that transmits product reservation information of the introduced product possessed by the determined reservation server. The reservation server that outputs the introduction request is one of a reservation server that has reserved all assigned products and a reservation server that has not been assigned a product. The product is a guest room of the accommodation facility, and the product management unit further includes information of a non-allocated guest room of the accommodation facility, and includes a unit that determines whether or not there is a non-allocated guest room by referring to the guest room information. If there is a guest room, the product information sending means sends the guest room reservation information.
【０００８】[0008]
【発明の実施の形態】以下、本発明の実施形態を図面を
参照して説明する。図１は本発明に係る客室の予約シス
テムを示すブロック図であり、図２は同システムを構成
する各部の概念図である。本発明の予約システムは、複
数の旅行代理店の予約サイトを構成する予約サーバ１０
Ａ，１０Ｂ…１０Ｗと、旅館側の旅館サーバ２０と、ホ
テル側のホテルサーバ３０と、予約客室（商品）管理サ
イトを構成する管理装置としての客室管理サーバ４０と
を備え、これら各部は通信回線としてのインターネット
５０を介して相互に接続されている。尚、図１の予約シ
ステムでは、説明の便宜上、各一台の旅館サーバ２０、
ホテルサーバ３０を設けているが、実際には多数のサー
バ２０，３０が設けられる。Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a guest room reservation system according to the present invention, and FIG. 2 is a conceptual diagram of each unit constituting the system. The reservation system according to the present invention includes a reservation server 10 that forms a reservation site for a plurality of travel agencies.
A, 10B... 10W, an inn server 20 on the inn side, a hotel server 30 on the hotel side, and a guest room management server 40 as a management device configuring a reserved guest room (product) management site. Are connected to each other via the Internet 50. In the reservation system of FIG. 1, for convenience of explanation, one inn server 20
Although the hotel server 30 is provided, a large number of servers 20 and 30 are actually provided.
【０００９】旅館サーバ２０は、顧客に対する予約処理
機能を有し、図２に示すように、客室情報２１と旅行情
報２２を保持している。客室情報２１には、自己の旅館
名及びその案内、場所、各客室の名称と価格と間取り及
び予約の有無、委託した旅行代理店名及び割り当てた客
室のリスト、自己の在庫（非割り当て）客室のリスト等
を含む。旅行情報２２には、観光名所、娯楽施設、交通
機関等を含む。旅館サーバ２０（旅館）では、客室情報
２１中の在庫客室及び価格等のその予約に必要な予約情
報を抽出し、旅行情報２２と共に抽出した予約情報をイ
ンターネットを介して客室管理サーバ４０に送信する。The inn server 20 has a reservation processing function for a customer, and holds room information 21 and travel information 22 as shown in FIG. The guest room information 21 includes the name of the inn and its information, location, name and price of each guest room, whether or not there is a layout and reservation, the name of the entrusted travel agency and the allocated room, and the list of the in-stock (non-allocated) rooms. Including lists. The travel information 22 includes sightseeing spots, entertainment facilities, transportation, and the like. The inn server 20 (inn) extracts reservation information necessary for the reservation, such as the stock room and price, in the room information 21 and transmits the extracted reservation information together with the travel information 22 to the room management server 40 via the Internet. .
【００１０】客室管理サーバ４０には、旅館サーバ２０
専用のテンプレート４１ａが設定され、このテンプレー
ト４１ａを介して受信した予約情報と旅行情報２２が旅
館データベース４２ａに格納される。ホテルサーバ３０
も全く同様の客室情報３１と旅行情報３２を保持し、客
室管理サーバ４０のホテルデータベース４２ｂに専用の
テンプレート４１ｂを介して予約に必要な予約情報及び
旅行情報３２が格納される。尚、ホテルサーバ３０も予
約処理機能を有している。The guest room management server 40 includes the inn server 20
A dedicated template 41a is set, and the reservation information and travel information 22 received via the template 41a are stored in the inn database 42a. Hotel server 30
The same room information 31 and travel information 32 are stored, and the reservation information and travel information 32 required for the reservation are stored in the hotel database 42b of the guest room management server 40 via the dedicated template 41b. The hotel server 30 also has a reservation processing function.
【００１１】ところで、旅館（ホテル）側では、予約サ
ーバ１０Ａの旅行代理店以外の旅行代理店（予約サーバ
１０Ｂ〜１０Ｗ）に、例えば、それぞれ１０個の客室を
予め割り当てている。各予約サーバ１０Ｂ〜１０Ｗは、
割り当てられた客室の客室情報を蓄積するための客室デ
ータベース１２を有している。この客室情報には、旅館
（ホテル）名及びその案内、場所、各客室の名称と価格
と間取り及び予約の有無（在庫）等を含む。客室データ
ベース１２には旅行情報も蓄積されている。また、各予
約サーバ１０Ｂ〜１０Ｗは、自己のサービスや広告、宣
伝を示すＳＰ（セールスプロモーション）コンテンツ１
１を保持している。By the way, on the inn (hotel) side, for example, ten guest rooms are respectively allocated in advance to travel agencies (reservation servers 10B to 10W) other than the travel agency of the reservation server 10A. Each of the reservation servers 10B to 10W,
It has a guest room database 12 for storing the guest room information of the assigned guest room. The room information includes the name of the inn (hotel) and its guidance, location, name and price of each guest room, layout, presence / absence of reservation (stock), and the like. The guest room database 12 also stores travel information. Each of the reservation servers 10B to 10W has SP (sales promotion) content 1 indicating its own service, advertisement, or advertisement.
Holds 1.
【００１２】尚、各予約サーバ１０Ｂ〜１０Ｗは、上記
した旅館（ホテル）以外の客室情報を保持しているのは
勿論である。予約サーバ１０Ａは、上記旅館（ホテル）
の客室が割り当てられていないが、他の旅館等の客室情
報を客室データベース１２に蓄積し、又同様にＳＰコン
テンツ１１を保持している。It is needless to say that each of the reservation servers 10B to 10W holds room information other than the above-mentioned inn (hotel). The reservation server 10A is located at the above inn (hotel)
Is not assigned, but room information of other inns and the like is stored in the room database 12, and the SP contents 11 are similarly held.
【００１３】以上の予約サーバ１０Ａ〜１０Ｗは、客室
データベース１２の客室情報から予約に必要な予約情報
を、設定されているテンプレートを介して抽出し、この
抽出した予約情報をインターネット５０を介して客室管
理サーバ４０に送信する。客室管理サーバ４０では、送
られてきた予約情報を各旅行代理店毎の代理店データベ
ース４３ａに格納する。The reservation servers 10A to 10W extract reservation information necessary for reservation from the room information in the guest room database 12 via a set template, and extract the extracted reservation information via the Internet 50 to the guest room. It is transmitted to the management server 40. The guest room management server 40 stores the received reservation information in the agency database 43a for each travel agency.
【００１４】尚、ＳＰコンテンツ１１は、通常は旅行代
理店側で作成するが、客室管理サーバ４０の管理センタ
側でサービスとして作成し、各予約サーバ１０Ａ〜１０
Ｗに送出するようにしてもよい。The SP contents 11 are usually created on the travel agency side, but are created as a service on the management center side of the cabin management server 40, and the reservation servers 10A to 10A are used.
W may be sent.
【００１５】客室管理サーバ４０は客室検索情報データ
ベース４４を備える。この客室検索情報データベース４
４には、全ての割り当てられた客室及び全ての旅館（ホ
テル）の在庫客室に対応させて検索条件データが格納さ
れている。この検索条件データは、例えば、地域、料金
（価格）、食事条件、温泉及び娯楽施設の有無、宿泊
日、客室の様式等を含む。このような検索条件データ
は、旅館データベース４２ａ、ホテルデータベース４２
ｂ、各代理店データベース４３ａより取り込んだ予約情
報に基づいて構成されている。The guest room management server 40 has a guest room search information database 44. This room search information database 4
4 stores search condition data corresponding to all assigned guest rooms and stock rooms of all inns (hotels). The search condition data includes, for example, a region, a charge (price), a meal condition, the presence or absence of a hot spring and a recreational facility, a date of stay, a style of a guest room, and the like. Such search condition data is stored in the inn database 42a and the hotel database 42.
b, based on the reservation information taken from each agency database 43a.
【００１６】再び、図１に戻り、客室管理サーバ４０
は、更に、宿泊施設判定手段４５、予約サーバ判定手段
４６、紹介確認手段４７、客室情報送出手段４８、予約
更新手段４９、旅館データベース４２ａとホテルデータ
ベース４２ｂを含む宿泊施設データベース４２及び上記
代理店データベース４３ａを含む代理店データベース４
３を備えている。宿泊施設判定手段４５は、インターネ
ット５０を介していずれかの予約サーバより紹介要求を
受けると、客室検索情報データベース４４を検索し、旅
館等の宿泊施設の客室の有無を判定する。即ち、紹介要
求には上記した検索条件データが含まれているので、宿
泊施設判定手段４５は、この検索条件データに基づいて
客室検索情報データベース４４を検索し、該当する客室
及び宿泊施設を判定する。該当する客室が存在しない
と、宿泊施設判定手段４５は検索条件データを予約サー
バ判定手段４６に出力する。Returning again to FIG. 1, the guest room management server 40
The accommodation facility determination unit 45, the reservation server determination unit 46, the introduction confirmation unit 47, the room information transmission unit 48, the reservation update unit 49, the accommodation facility database 42 including the inn database 42a and the hotel database 42b, and the agency database Agency database 4 including 43a
3 is provided. Upon receiving an introduction request from any of the reservation servers via the Internet 50, the accommodation facility determination means 45 searches the guest room search information database 44 to determine whether or not there is a guest room at an accommodation facility such as an inn. That is, since the introduction request includes the above-described search condition data, the accommodation facility determination unit 45 searches the guest room search information database 44 based on the search condition data to determine the corresponding guest room and accommodation facility. . If the corresponding guest room does not exist, the accommodation facility determination unit 45 outputs the search condition data to the reservation server determination unit 46.
【００１７】予約サーバ判定手段４６は、検索条件デー
タに基づいて客室検索情報データベース４４を検索し、
該当する客室及び該客室を有する予約サーバ（旅行代理
店）を判定する。紹介確認手段４７は、検索した客室の
紹介確認通知を旅館（ホテル）サーバ又は客室を有する
予約サーバへ通信制御部４０Ａ及びインターネット５０
を介して送信する。The reservation server determining means 46 searches the guest room search information database 44 based on the search condition data,
The corresponding guest room and the reservation server (travel agency) having the guest room are determined. The introduction confirmation means 47 sends the notice of introduction confirmation of the searched guest room to the inn (hotel) server or the reservation server having the guest room by the communication control unit 40A and the Internet 50.
To send over.
【００１８】紹介確認通知を受けた旅館（ホテル）サー
バ又は予約サーバ側では、オペレータが予約紹介を受け
たことを認識し、かつサーバに登録されている客室の予
約が可能であると判断すると、紹介依頼通知を返す。紹
介確認手段４７が通信制御部４０Ａを介して紹介依頼通
知を受けると、客室情報送出手段４８は該通知が旅館
（ホテル）からの場合宿泊施設データベース４２を検索
し、旅館（ホテル）に対応する予約情報及び旅行情報を
取り込み、紹介要求のあった予約サーバへ送信する。紹
介依頼通知が客室の有する予約サーバの場合代理店デー
タベース４３を検索し、該予約サーバ（旅行代理店）に
対応する予約情報を取り込み、紹介要求のあった予約サ
ーバへ送信する。なお、ここでは予約が可能か否かをオ
ペレータが判断する例を示すが、そのデータを予め登録
しておきオペレータを介することなく自動的に判断させ
ても良い。The inn (hotel) server or the reservation server that has received the introduction confirmation notice recognizes that the operator has received the reservation introduction and determines that the room registered in the server can be reserved. Returns a referral request notification. When the referral confirmation means 47 receives a referral request notification via the communication control unit 40A, the guest room information transmitting means 48 searches the accommodation facility database 42 when the notice is from an inn (hotel), and corresponds to the inn (hotel). The reservation information and travel information are fetched and transmitted to the reservation server that has requested the introduction. If the referral request is a reservation server in the guest room, search the agency database 43, fetch the reservation information corresponding to the reservation server (travel agency), and send it to the reservation server that has requested the introduction. Here, an example is shown in which the operator determines whether or not a reservation is possible. However, the data may be registered in advance and the determination may be made automatically without the intervention of the operator.
【００１９】紹介要求した予約サーバは、受信した予約
情報及び旅行情報を、オペレータ操作用の端末の表示部
に表示させる。オペレータは、来訪している顧客に対し
ては客室（旅館等）の案内や予約条件をその場で説明し
た上で端末に予約条件、例えば、宿泊人数、支払方法を
入力し、「予約」キーを押下する。これにより、紹介要
求した予約サーバ又は紹介を受けた旅館サーバ２０等は
予約処理を実行し、顧客への予約券等を印刷、出力する
と共に、予約完了情報を客室データベース１２の対応す
る客室情報に付加し、予約終了通知をインターネット５
０を介して客室管理サーバ４０へ送信する。一方、顧客
端末５１より予約要求を受けた予約サーバは、受信した
予約情報及び旅行情報を、インターネット５０を介して
顧客端末５１の表示部へ表示させる。顧客は客室（旅館
等）の案内や予約条件を確認した上で、「予約申込」ボ
タンをクリックする。これにより、予約サーバは、客室
を有する予約サーバ、旅館（ホテル）サーバの予約機能
へリンクを張り、顧客端末に表示させる。顧客は予約条
件、例えば宿泊人数、支払方法を入力し、「予約」キー
をクリックする。これにより、客室を有する予約サーバ
又は旅館（ホテル）サーバは予約処理を実行し、顧客へ
予約確認を通知すると共に、予約完了情報を客室データ
ベース１２の対応する客室情報又は旅館（ホテル）サー
バの客室情報に付加し、予約終了通知をインターネット
５０を介して客室管理サーバ４０へ送信する。The reservation server that has requested the introduction displays the received reservation information and travel information on the display unit of the terminal for operator operation. For the visiting customer, the operator explains the guidance of the guest room (inn etc.) and the reservation conditions on the spot, and then inputs the reservation conditions, for example, the number of guests, the payment method, into the terminal, and presses the "reservation" key. Press. As a result, the reservation server that has requested the introduction or the inn server 20 that has received the introduction executes the reservation process, prints and outputs a reservation ticket or the like to the customer, and stores the reservation completion information in the corresponding room information in the room database 12. Add and notify reservation end via Internet 5
0 to the guest room management server 40. On the other hand, the reservation server receiving the reservation request from the customer terminal 51 causes the received reservation information and travel information to be displayed on the display unit of the customer terminal 51 via the Internet 50. After confirming the information on the guest room (inn etc.) and the reservation conditions, the customer clicks the "reservation application" button. Accordingly, the reservation server links the reservation function of the reservation server having the guest room and the reservation function of the inn (hotel) server, and causes the customer terminal to display the link. The customer inputs the reservation conditions, for example, the number of guests, the payment method, and clicks the "reservation" key. As a result, the reservation server or the inn (hotel) server having the guest room executes the reservation process and notifies the customer of the reservation confirmation, and also transmits the reservation completion information to the corresponding room information in the room database 12 or the room in the inn (hotel) server. In addition to the information, a reservation end notification is transmitted to the guest room management server 40 via the Internet 50.
【００２０】客室管理サーバ４０において、通信制御部
４０Ａが予約終了通知を受けると、予約更新手段４９
は、客室検索情報データベース４４の予約の完了した客
室に関連する情報を消去すると共に、旅館等からの紹介
の場合には宿泊施設データベース４２中の旅館データベ
ース４２ａ又はホテルデータベース４２ｂの予約の完了
した客室の予約情報を消去する。また、予約サーバから
の紹介の場合には代理店データベース４３ａの同客室の
予約情報を消去する。また、客室管理サーバ４０の紹介
実績集計手段５２は、紹介要求した予約サーバから顧客
が予約したことにより、客室を有する予約サーバ又は旅
館（ホテル）サーバの予約終了通知を受けた実績を宿泊
施設データベース４２へ格納する。In the guest room management server 40, when the communication control unit 40A receives the reservation end notification, the reservation updating means 49
Deletes the information related to the booked room in the guest room search information database 44 and, in the case of introduction from a ryokan or the like, the booked room in the inn database 42a or the hotel database 42b in the accommodation database 42. Erase reservation information. In the case of introduction from the reservation server, the reservation information of the same room in the agency database 43a is deleted. In addition, the introduction result totaling means 52 of the guest room management server 40 stores the result of receiving the reservation end notification of the reservation server having the guest room or the inn (hotel) server by the customer from the reservation server which requested the introduction, to the accommodation facility database. 42.
【００２１】次に、本発明の予約方法及び予約システム
の動作を図３を参照して説明する。本実施例では、顧客
が顧客端末５１を操作して予約を行う場合について説明
する。顧客端末５１等にはＷｅｂブラウザ等の閲覧ソフ
トが実装されている。先ず、顧客端末５１を予約サーバ
１０Ａ（旅行代理店）にインターネットを介して接続
し、ＳＰコンテンツ１１を顧客端末に画像表示する（ス
テップＳ１）。ＳＰコンテンツ１１には各種のサービス
プラン、温泉等の説明が含まれる。Next, the operation of the reservation method and the reservation system of the present invention will be described with reference to FIG. In the present embodiment, a case will be described in which a customer operates the customer terminal 51 to make a reservation. Viewing software such as a Web browser is mounted on the customer terminal 51 or the like. First, the customer terminal 51 is connected to the reservation server 10A (travel agency) via the Internet, and the SP content 11 is displayed on the customer terminal as an image (step S1). The SP content 11 includes descriptions of various service plans, hot springs, and the like.
【００２２】顧客端末５１から予約要求を送ると、予約
サーバ１０Ａより検索条件データを選定するための条件
選定情報が送られる（ステップＳ２）。顧客端末５１に
表示される条件選定情報としては、複数のサービスプラ
ン、選定対象の複数の地域項目、料金の範囲項目、食事
の種類、各種のスポーツ・レクリエーション項目、温泉
の有無及び種類項目、宿泊予定日項目、客室の様式項目
等が含まれる。When a reservation request is sent from the customer terminal 51, condition selection information for selecting search condition data is sent from the reservation server 10A (step S2). The condition selection information displayed on the customer terminal 51 includes a plurality of service plans, a plurality of selection target area items, a fee range item, a meal type, various sports / recreation items, presence / absence and types of hot springs, and accommodation. Includes scheduled date items, room style items, and the like.
【００２３】顧客はこれらの項目から一つのサービスプ
ラン、地域、料金、食事、スポーツ等、宿泊予定日、客
室の様式等を顧客端末５１上で選定すると、これらが検
索条件データとして予約サーバ１０Ａに送られる。予約
サーバ１０Ａでは、この検索条件データに基づいて検索
エンジン１３により自己の客室データベース１２を検索
する（ステップＳ３）。この検索によって顧客の要望す
る条件の客室（旅館等）を判定すると（ステップＳ
４）、予約サーバ１０Ａは対応する客室情報をデータベ
ース１２より取り込み、関連する旅行情報と共に顧客端
末５１へ送出する。When the customer selects one service plan, area, fee, meal, sports, etc., planned stay date, room style, etc. from the items on the customer terminal 51, these are sent to the reservation server 10A as search condition data. Sent. The reservation server 10A searches its own guest room database 12 by the search engine 13 based on the search condition data (step S3). When a guest room (inn, etc.) satisfying the conditions desired by the customer is determined by this search (step S
4), the reservation server 10A fetches the corresponding room information from the database 12 and sends it to the customer terminal 51 together with the related travel information.
【００２４】顧客が顧客端末５１の画面で旅館（ホテ
ル）名、その案内、場所、客室の料金等を確認し、予約
確認を送ると、予約サーバ１０Ａは予約処理を実行し
（ステップＳ５）、顧客端末５１に予約番号等を出力す
ると共に、対応する客室情報に予約完了情報を付加し、
かつ旅館サーバ等に予約完了した客室を通知する。予約
サーバ１０Ａは、検索条件データに該当する客室が無い
と判定すると（ステップＳ４）、顧客端末５１に該当客
室無しの通知を行うと共に、このホームページから更に
検索条件データに合う客室を検索するか否かを問う通知
を行う（ステップＳ６）。尚、予約サーバ１０Ａから他
の予約サーバへ紹介要求することを事前に案内してお
き、ステップＳ６を省略してもよい。When the customer confirms the inn (hotel) name, its guidance, location, room charge, etc. on the screen of the customer terminal 51 and sends a reservation confirmation, the reservation server 10A executes a reservation process (step S5). The reservation number and the like are output to the customer terminal 51, and the reservation completion information is added to the corresponding room information,
In addition, it notifies the inn server or the like of the room whose reservation has been completed. When the reservation server 10A determines that there is no guest room corresponding to the search condition data (step S4), the reservation server 10A notifies the customer terminal 51 that there is no corresponding room, and determines whether or not to search for a room that further matches the search condition data from this homepage. A notification asking whether or not is made (step S6). It should be noted that the reservation server 10A may be informed in advance that a request for introduction is made to another reservation server, and step S6 may be omitted.
【００２５】顧客が顧客端末５１から検索要求を行う
と、予約サーバ１０Ａは紹介要求を客室管理サーバ４０
へ出力する（ステップＳ７）。客室管理サーバ４０にお
いて、宿泊施設判定手段４５は、検索条件データに基づ
いて客室検索情報データベース４４を検索する。この検
索の結果、旅館（旅館サーバ２０）及びその客室を判定
すると（ステップＳ８）、紹介確認手段４７は旅館サー
バ２０へ紹介確認通知を送る（ステップＳ１０）。When the customer makes a search request from the customer terminal 51, the reservation server 10A sends a referral request to the guest room management server 40.
(Step S7). In the guest room management server 40, the accommodation facility determination unit 45 searches the guest room search information database 44 based on the search condition data. As a result of this search, when the inn (inn server 20) and its guest room are determined (step S8), the introduction confirmation means 47 sends an introduction confirmation notice to the inn server 20 (step S10).
【００２６】旅館サーバ２０より紹介依頼通知を受ける
と、客室情報送出手段４８は宿泊施設データベース４２
を検索し、旅館（旅館サーバ２０）に対応する予約情報
及び旅行情報を、予約サーバ１０Ａに送信する（ステッ
プＳ１１）。予約サーバ１０Ａでは、受信した予約情報
等を紹介する旅館の予約情報等として顧客端末５１へ送
信する。顧客端末５１により顧客が予約を確認すると
（ステップＳ１２）、旅館サーバ２０は予約処理を実行
する（ステップＳ１３）。また、旅館サーバ２０が予約
完了通知を客室管理サーバ４０へ送信すると、紹介実績
集計手段５２は、宿泊施設データベース４２へ予約サー
バ１０Ａの紹介実績を格納する（ステップＳ１４）。Upon receiving the introduction request notification from the inn server 20, the guest room information transmitting means 48 sends the accommodation database 42
And sends the reservation information and travel information corresponding to the inn (inn server 20) to the reservation server 10A (step S11). The reservation server 10A transmits the received reservation information and the like to the customer terminal 51 as the inn reservation information and the like to be introduced. When the customer confirms the reservation using the customer terminal 51 (step S12), the inn server 20 executes a reservation process (step S13). When the inn server 20 transmits the reservation completion notification to the guest room management server 40, the introduction result totaling means 52 stores the introduction result of the reservation server 10A in the accommodation facility database 42 (step S14).
【００２７】一方、ステップＳ８において、該当する客
室が無いと、予約サーバ判定手段４６は代理店データベ
ース４３を検索し、該当する客室及び予約サーバを判定
する（ステップＳ９）。該当する予約サーバが予約サー
バ１０Ｗの場合、紹介確認手段４７は予約サーバ１０Ｗ
へ紹介確認通知を行う（ステップＳ１０）。その後のス
テップＳ１１〜ステップＳ１３の処理は同一なのでその
説明を省略する。On the other hand, if there is no corresponding guest room in step S8, the reservation server determining means 46 searches the agency database 43 and determines the corresponding guest room and reservation server (step S9). When the corresponding reservation server is the reservation server 10W, the introduction confirmation means 47 sets the reservation server 10W.
Then, an introduction confirmation notification is made (step S10). Subsequent processes in steps S11 to S13 are the same, and a description thereof will be omitted.
【００２８】上記実施例において、予約サーバ１０Ｂ〜
１０Ｗのいずれかは、割り当てられた客室を全て予約処
理すると、顧客の求めに応じて客室管理サーバ４０に紹
介要求を行う。また、上記実施例では、客室を商品とし
ているが、賃貸マンションやアパートの部屋、分譲住宅
や宅地、中古住宅等を商品としても同様に相互に紹介す
ることが可能である。尚、インターネット以外の通信回
線として、ＬＡＮ、ＣＡＴＶ、ＡＤＳＬ、ＦＴＴＨ、及
びｉモード等の無線回線を利用してもよい。In the above embodiment, the reservation server 10B
When any of the 10Ws performs a reservation process for all assigned guest rooms, the request for introduction is made to the guest room management server 40 in response to a request from the customer. In the above embodiment, the guest room is used as a product, but it is also possible to similarly introduce a rental condominium or apartment room, a condominium, a residential land, a used house, or the like as a product. As a communication line other than the Internet, a wireless line such as LAN, CATV, ADSL, FTTH, and i-mode may be used.
【００２９】[0029]
【発明の効果】以上説明したように、本発明によれば、
予約するための商品が割り当てられている複数の予約サ
ーバを商品管理部にて管理し、予約すべき商品を有しな
い予約サーバが、他の予約サーバの未予約の商品の紹介
を受けて予約処理するようにしたので、商品の予約率が
大幅に向上する。また、特に宿泊施設の客室を予約する
場合には、予約すべき客室の割り当てられていない旅行
代理店であっても顧客が該客室を予約でき、従って、宿
泊施設の客室稼動率が向上するだけでなく、顧客が他の
旅行代理店へ出向くことなく所望する客室を予約でき、
顧客にとっても利便性が向上する。As described above, according to the present invention,
The product management unit manages a plurality of reservation servers to which products to be reserved are allocated, and a reservation server having no product to be reserved receives a non-reserved product from another reservation server and performs a reservation process. As a result, the product reservation rate is greatly improved. In particular, when a guest room of an accommodation facility is reserved, even a travel agency to which a room to be reserved has not been assigned can be reserved by the customer, and thus the occupancy rate of the accommodation facility can be improved. Instead, customers can book the desired room without having to visit another travel agent,
Convenience is also improved for customers.
【図１】本発明に係る客室予約システムのブロック図で
ある。FIG. 1 is a block diagram of a guest room reservation system according to the present invention.
【図２】同予約システムの各部の概念図である。FIG. 2 is a conceptual diagram of each unit of the reservation system.
【図３】同予約システムを用いた予約方法及び動作を説
明するフローチャートである。FIG. 3 is a flowchart illustrating a reservation method and operation using the reservation system.
１０Ａ〜１０Ｗ 予約サーバ ２０ 旅館サーバ ３０ ホテルサーバ ４０ 客室管理サーバ ５１ 顧客端末 10A to 10W reservation server 20 inn server 30 hotel server 40 guest room management server 51 customer terminal
Claims (14)
てられ、前記顧客の予約要求した前記商品の商品情報に
基づいて予約処理を実行する複数の予約サーバの予約方
法であって、 前記複数の予約サーバに通信回線を介して接続された商
品管理部に、少なくとも該各予約サーバ毎の現在の予約
可能な商品を管理させ、 前記顧客の予約要求に対し予約すべき商品を有しない予
約サーバから前記商品管理部に紹介要求を出力させ、 該紹介要求を受けた前記商品管理部に、予約可能な商品
を有する前記予約サーバを判定させると共に該判定した
予約サーバに対して紹介確認を行わせ、前記紹介要求の
出力した前記予約サーバに、前記判定した予約サーバの
有する紹介商品の商品予約情報を送出させることを特徴
とする商品の予約方法。1. A reservation method for a plurality of reservation servers, to each of which a product that can be reserved by a customer is allocated, and that executes a reservation process based on product information of the product for which the customer has made a reservation request, A product management unit connected to the server via a communication line manages at least current reservable products for each of the reservation servers. Causing the merchandise management unit to output an introduction request, causing the merchandise management unit that has received the introduction request to determine the reservation server having a reservable merchandise and to make an introduction confirmation to the determined reservation server, A product reservation method, wherein the reservation server that has output the referral request causes the reservation server to transmit product reservation information of the introduced product possessed by the determined reservation server.
前記割り当てられた商品を全て予約処理した予約サーバ
及び前記商品の割り当てられていない予約サーバのいず
れかであることを特徴とする請求項１記載の商品の予約
方法。2. The reservation server that outputs the introduction request,
2. The product reservation method according to claim 1, wherein the reservation server is one of a reservation server that has processed all the allocated products and a reservation server to which the products have not been allocated.
記商品管理部は、前記宿泊施設の非割り当て客室を更に
管理し、該客室の有無を判定して該客室が有ると判断す
ると、該非割り当て客室の予約情報を前記紹介要求の出
力した予約サーバへ送出することを特徴とする請求項１
記載の商品の予約方法。3. The product is a guest room of an accommodation facility, and the product management unit further manages a non-allocated guest room of the accommodation facility, determines whether or not the guest room is present, and determines that the guest room is present. 2. The reservation information of the unallocated guest room is transmitted to a reservation server which has output the introduction request.
How to reserve the listed product.
有しない予約サーバの商品の予約方法であって、 予約可能な前記商品がそれぞれ割り当てられている複数
の他の予約サーバ毎に現在の予約可能な商品を管理する
商品管理部を設け、 前記予約サーバが通信回線を介して前記商品管理部に紹
介要求を行うと、 該商品管理部が予約可能な商品を有するいずれかの前記
他の予約サーバを判定して該商品の商品予約情報を前記
予約サーバに送出し、 該予約サーバが受信した前記商品予約情報に対応する商
品を前記顧客へ紹介し、 該予約サーバ及び前記他の予約サーバのいずれか一方が
前記顧客の確認で前記商品の予約処理を実行することを
特徴とする商品の予約方法。4. A method of reserving a product of a reservation server that does not have a product to be reserved in response to a reservation request of a customer, the method comprising: If a product management unit that manages reservable products is provided, and the reservation server sends an introduction request to the product management unit via a communication line, the product management unit may include any of the other products having reservable products. The reservation server is determined, the commodity reservation information of the commodity is sent to the reservation server, the commodity corresponding to the commodity reservation information received by the reservation server is introduced to the customer, the reservation server and the other reservation server One of executing the product reservation processing upon confirmation of the customer.
を全て予約処理した予約サーバ及び前記商品の割り当て
られていない予約サーバのいずれかであることを特徴と
する請求項４記載の商品の予約方法。5. The commodity reservation method according to claim 4, wherein the reservation server is one of a reservation server that has reserved all of the allocated commodities and a reservation server to which the commodities are not allocated. .
記商品管理部は、前記宿泊施設の非割り当て客室を更に
管理し、該客室の有無を判定して該客室が有ると判断す
ると、該非割り当て客室の予約情報を前記予約サーバへ
送出することを特徴とする請求項４記載の商品の予約方
法。6. The product is a guest room of an accommodation facility, and the product management unit further manages a non-allocated guest room of the accommodation facility, determines whether or not the guest room is present, and determines that the guest room is present. 5. The method for reserving goods according to claim 4, wherein the reservation information of the non-allocated guest room is transmitted to the reservation server.
に対しインターネットを介して予約要求を受け、かつ前
記商品予約情報を送信することを特徴とする請求項４記
載の商品の予約方法。7. The product reservation method according to claim 4, wherein the reservation server receives a reservation request via the Internet to the customer's communication terminal and transmits the product reservation information.
望する商品の在庫が無いときの予約サイトにおける商品
の予約方法であって、 この予約サイトとネットワークを介して接続された顧客
側の装置より、顧客の希望する予約商品情報を受け付
け、 この受け付けた情報に基づいて、この予約サイトにその
商品の在庫が有るか否かを判定し、 在庫が無い場合に、この予約サイトを含む複数の予約サ
イトとネットワークを介して接続されて各予約サイトの
在庫状態を保持する管理装置へ、他の予約サイトの在庫
を問い合わせし、 その結果、他の予約サイトに在庫が有る場合に、その予
約サイトの商品情報を前記顧客側装置へ送信することに
より、その予約サイトを顧客へ紹介し、 前記顧客側装置より予約確定指示を受け付けると、この
紹介した予約サイトと顧客との間で予約が完了すべく予
約の仲介を行うことを特徴とする商品の予約方法。8. A method for reserving a product on a reservation site when there is no stock of a product desired by the customer at a reservation site for accepting a reservation, wherein a customer device connected to the reservation site via a network includes: Receives the reservation product information desired by the customer, and determines whether or not the reservation site has the product in stock based on the received information. If there is no inventory, a plurality of reservation sites including this reservation site Inquiry about the stock of the other reservation site to the management device that is connected via the network and maintains the stock status of each reservation site, and as a result, if there is stock at the other reservation site, the product of the reservation site By transmitting information to the customer-side device, the reservation site is introduced to the customer. When a reservation confirmation instruction is received from the customer-side device, the information is introduced. Reservation method of the product which is characterized by an intermediary of the reservation in order to complete the reservation between about site and the customer.
てられ、前記顧客の予約要求した前記商品の商品情報に
基づいて予約処理を実行する複数の予約サーバと、 前記複数の予約サーバに通信回線を介して接続され、少
なくとも該各予約サーバ毎の現在の予約可能な商品の商
品情報を保持する商品管理部とを備え、 該商品管理部は、 前記顧客の予約要求に対し予約すべき商品を有しない予
約サーバから紹介要求を受けると、前記商品情報を参照
して予約可能な商品を有する前記予約サーバを判定する
予約サーバ判定手段と、 該判定した予約サーバに対し紹介確認を行う紹介確認手
段と、 前記紹介確認後に、前記紹介要求の出力した前記予約サ
ーバに、前記判定した予約サーバの有する紹介商品の商
品予約情報を送出する商品情報送出手段とを含むことを
特徴とする商品の予約システム。9. A plurality of reservation servers to each of which a product that can be reserved by a customer is allocated and executes a reservation process based on product information of the product for which the customer has made a reservation request, and a communication line to the plurality of reservation servers. A merchandise management unit that is connected via the Internet and holds at least merchandise information of currently reservable merchandise for each of the reservation servers. Receiving a referral request from a non-reserving server, a referencing server determining means for determining the reserving server having a reservable product by referring to the product information; Product information sending means for sending, after the introduction confirmation, the product reservation information of the introduced product possessed by the determined reservation server to the reservation server which has output the introduction request; Reservation system of goods, characterized in that it comprises.
は、前記割り当てられた商品を全て予約処理した予約サ
ーバ及び前記商品の割り当てられていない予約サーバの
いずれかであることを特徴とする請求項９記載の商品の
予約システム。10. The reservation server that outputs the introduction request is one of a reservation server that has reserved all of the allocated products and a reservation server to which the products are not allocated. Reservation system for listed products.
前記商品管理部は、前記宿泊施設の非割り当て客室の情
報を更に保持し、かつ該客室情報を参照して非割り当て
客室の有無を判定する手段を有し、該客室が有ると、前
記商品情報送出手段により客室予約情報を送出させるこ
とを特徴とする請求項９記載の商品の予約システム。11. The product is a guest room of an accommodation facility,
The product management unit further includes information of a non-allocated guest room of the accommodation facility, and has means for determining the presence or absence of a non-allocated guest room with reference to the guest room information. 10. The product reservation system according to claim 9, wherein the transmitting means transmits the room reservation information.
当てられ、前記顧客の予約要求した前記商品の商品情報
に基づいて予約処理を実行する複数の予約サーバに、通
信回線を介して接続され、少なくとも前記各予約サーバ
毎の現在の予約可能な商品の商品情報を保持する予約商
品管理装置であって、 前記顧客の予約要求に対し予約すべき商品を有しない予
約サーバから紹介要求を受けると、前記商品情報を参照
して予約可能な商品を有する前記予約サーバを判定する
予約サーバ判定手段と、 該判定した予約サーバに対し紹介確認を行う紹介確認手
段と、 前記紹介確認後に、前記紹介要求の出力した前記予約サ
ーバに、前記判定した予約サーバの有する紹介商品の商
品予約情報を送出する商品情報送出手段とを含むことを
特徴とする予約商品管理装置。12. At least via a communication line, a plurality of reservation servers, each of which is assigned a product that can be reserved by a customer and executes a reservation process based on product information of the product for which the customer has made a reservation request, A reservation product management device that stores product information of a current reservable product for each of the reservation servers, wherein when a referral request is received from a reservation server having no product to be reserved in response to the customer's reservation request, A reservation server determining means for determining the reservation server having a reservable product by referring to the product information; an introduction confirming means for confirming the introduction to the determined reservation server; and outputting the introduction request after the introduction confirmation. A product information transmitting unit for transmitting product reservation information of an introduced product possessed by the determined reservation server to the reserved server. Management device.
は、前記割り当てられた商品を全て予約処理した予約サ
ーバ及び前記商品の割り当てられていない予約サーバの
いずれかであることを特徴とする請求項１２記載の予約
商品管理装置。13. The reservation server that outputs the introduction request is one of a reservation server that has reserved all of the allocated products and a reservation server to which the products are not allocated. The reservation product management device described.
前記商品管理部は、前記宿泊施設の非割り当て客室の情
報を更に保持し、かつ該客室情報を参照して非割り当て
客室の有無を判定する手段を有し、該客室が有ると、前
記商品情報送出手段により客室予約情報を送出させるこ
とを特徴とする請求項１２記載の予約商品管理装置。14. The product is a guest room of an accommodation facility,
The product management unit further includes information of a non-allocated guest room of the accommodation facility, and has means for determining the presence or absence of a non-allocated guest room with reference to the guest room information. 13. The reserved commodity management apparatus according to claim 12, wherein the transmitting means transmits the room reservation information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2000297748A JP2002109340A (en) | 2000-09-29 | 2000-09-29 | Method and system for reserving merchandise and reserved merchandise managing device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2000297748A JP2002109340A (en) | 2000-09-29 | 2000-09-29 | Method and system for reserving merchandise and reserved merchandise managing device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JP2002109340A true JP2002109340A (en) | 2002-04-12 |
Family
ID=18779823
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2000297748A Pending JP2002109340A (en) | 2000-09-29 | 2000-09-29 | Method and system for reserving merchandise and reserved merchandise managing device |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JP2002109340A (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010001914A1 (en) * | 2008-06-30 | 2010-01-07 | 株式会社東横インIt集客ソリュ－ション | Reservation acceptance system |
| JP2019109669A (en) * | 2017-12-18 | 2019-07-04 | 株式会社ぐるなび | Information processing apparatus, information processing method and program |
| JP2020021475A (en) * | 2018-07-13 | 2020-02-06 | 浩徳 山田 | Lodging management system |
| JP2020144929A (en) * | 2017-12-18 | 2020-09-10 | 株式会社ぐるなび | Information processing device, information processing method, and program |
| KR102408341B1 (en) * | 2021-01-28 | 2022-06-13 | 주식회사 뛰놀자 | Reservation system for hotel |
-
2000
- 2000-09-29 JP JP2000297748A patent/JP2002109340A/en active Pending
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010001914A1 (en) * | 2008-06-30 | 2010-01-07 | 株式会社東横インIt集客ソリュ－ション | Reservation acceptance system |
| KR101075994B1 (en) | 2008-06-30 | 2011-10-21 | 가부시키가이샤 토요코 인 아이티 슈우갸크 솔루션 | Reservation acceptance system |
| US11004161B2 (en) | 2008-06-30 | 2021-05-11 | Toyoko Inn It Shuukyaku Solution Co., Ltd. | Reservation system |
| JP2019109669A (en) * | 2017-12-18 | 2019-07-04 | 株式会社ぐるなび | Information processing apparatus, information processing method and program |
| JP2020144929A (en) * | 2017-12-18 | 2020-09-10 | 株式会社ぐるなび | Information processing device, information processing method, and program |
| JP2020021475A (en) * | 2018-07-13 | 2020-02-06 | 浩徳 山田 | Lodging management system |
| JP7401051B2 (en) | 2018-07-13 | 2023-12-19 | 浩徳 山田 | Accommodation management system |
| KR102408341B1 (en) * | 2021-01-28 | 2022-06-13 | 주식회사 뛰놀자 | Reservation system for hotel |
| WO2022164154A1 (en) * | 2021-01-28 | 2022-08-04 | 주식회사 뛰놀자 | Hotel reservation system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US6466915B1 (en) | Customer history management method and system in online shopping | |
| US20020184096A1 (en) | Portable terminal device for providing and obtaining advertisement information, advertisement providing method, advertisement obtaining method, advertisement distributing method and program therefor | |
| US9870555B2 (en) | Customer interaction manager on a restaurant computer | |
| US20140156431A1 (en) | Customer interaction manager on a point of sale computer | |
| JP2001297231A (en) | Method and system for article sale | |
| US20080208710A1 (en) | Commodity Trade Assisting System and Computer Program | |
| JP2007153618A (en) | Transportation information processing method | |
| JP2002329050A (en) | Information-providing method and device therefor | |
| WO2017203630A1 (en) | Information processing device, information processing method, and information processing program | |
| JP2001222577A (en) | Method and system for managing sale and article selling system | |
| JP3283158B2 (en) | Agent system and order processing method | |
| JP2002109340A (en) | Method and system for reserving merchandise and reserved merchandise managing device | |
| JP2005025687A (en) | Vending machine equipped with server and its operational system | |
| JP2000090128A (en) | Information distribution system | |
| JP2003256701A (en) | Electronic commerce server and electronic commerce method | |
| JP2006163639A (en) | System and method for providing shop information, and program for providing shop information | |
| JP3541025B2 (en) | Sales management system | |
| JP2000322646A (en) | Method and system for sale | |
| JP2006338275A (en) | Commodity and salesroom guide system, and commodity and salesroom guide method | |
| JP2002007906A (en) | Commodity selling system and commodity selling method using it | |
| WO2002005162A1 (en) | Commodity selling apparatus | |
| JP2001188834A (en) | Automobile parts selling system | |
| JP2002024352A (en) | Commodity selling device, commodity order receiving device, storage medium with stored commodity selling program recorded thereon, storage medium with commodity order receiving program stored therein, and commodity selling method | |
| JP2001306903A (en) | Restaurant and system and method for reserving wine to be serviced in the same restaurant | |
| US20020038274A1 (en) | Commodity information retrieval system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| A621 | Written request for application examination |
Free format text: JAPANESE INTERMEDIATE CODE: A621 Effective date: 20060831 |
|
| A977 | Report on retrieval |
Free format text: JAPANESE INTERMEDIATE CODE: A971007 Effective date: 20081215 |
|
| A131 | Notification of reasons for refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A131 Effective date: 20090106 |
|
| A02 | Decision of refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A02 Effective date: 20090519 |