FR2822009B1 - Systeme et procede pour fournir un support client - Google Patents
Systeme et procede pour fournir un support clientInfo
- Publication number
- FR2822009B1 FR2822009B1 FR0202757A FR0202757A FR2822009B1 FR 2822009 B1 FR2822009 B1 FR 2822009B1 FR 0202757 A FR0202757 A FR 0202757A FR 0202757 A FR0202757 A FR 0202757A FR 2822009 B1 FR2822009 B1 FR 2822009B1
- Authority
- FR
- France
- Prior art keywords
- providing client
- client support
- support
- providing
- client
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Development Economics (AREA)
- Strategic Management (AREA)
- Marketing (AREA)
- Economics (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- Technology Law (AREA)
- Entrepreneurship & Innovation (AREA)
- Game Theory and Decision Science (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/800,854 US20020128875A1 (en) | 2001-03-07 | 2001-03-07 | System and method for providing customer support |
Publications (2)
Publication Number | Publication Date |
---|---|
FR2822009A1 FR2822009A1 (fr) | 2002-09-13 |
FR2822009B1 true FR2822009B1 (fr) | 2005-08-26 |
Family
ID=25179546
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
FR0202757A Expired - Fee Related FR2822009B1 (fr) | 2001-03-07 | 2002-03-05 | Systeme et procede pour fournir un support client |
Country Status (2)
Country | Link |
---|---|
US (1) | US20020128875A1 (fr) |
FR (1) | FR2822009B1 (fr) |
Families Citing this family (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
AU2003220678A1 (en) | 2002-04-08 | 2003-10-27 | Socket Communications, Inc | Wireless enabled memory module |
US20040068421A1 (en) * | 2002-04-16 | 2004-04-08 | Georges Drapeau | Patient station with integrated customer support |
US20040030709A1 (en) * | 2002-08-12 | 2004-02-12 | Gateway, Inc. | Personalized setup poster generation |
US20040196375A1 (en) * | 2003-04-03 | 2004-10-07 | Eastman Kodak Company | Compact wireless storage |
US20050038682A1 (en) * | 2003-08-14 | 2005-02-17 | Gandee Gregory M. | Method and systems for virtual insurance adjusting |
US7760713B2 (en) * | 2004-10-15 | 2010-07-20 | Tran Bao Q | Camera-phone barcode scanning support |
US7584385B2 (en) * | 2006-12-22 | 2009-09-01 | Xerox Corporation | Method and system for customer support |
FR2926657B1 (fr) * | 2008-01-18 | 2013-04-05 | Renilg R & D | Procede d'assistance a l'installation d'un dispositif |
US8667072B1 (en) * | 2011-10-24 | 2014-03-04 | West Corporation | Method and apparatus of providing live support service in a notification system |
JP5620434B2 (ja) * | 2012-05-02 | 2014-11-05 | 株式会社オプティム | オペレータシステム、オペレータサーバ、リモートサポート方法、オペレータサーバ用プログラム、サポート対象電化製品、及び、サポート作業画面表示装置 |
US9742916B1 (en) * | 2013-12-19 | 2017-08-22 | Amazon Technologies, Inc. | Customer service agent to customer connection |
US9641704B2 (en) * | 2014-12-25 | 2017-05-02 | Ricoh Company, Ltd. | Information processing system, information processing apparatus, and control method |
US11206308B2 (en) | 2019-04-26 | 2021-12-21 | At&T Intellectual Property I, L.P. | Facilitating support functionalities through a support appliance device in advanced networks |
Family Cites Families (23)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB8608431D0 (en) * | 1986-04-07 | 1986-05-14 | Crosfield Electronics Ltd | Monitoring digital image processing equipment |
US6654378B1 (en) * | 1992-03-18 | 2003-11-25 | Broadcom Corp. | Transaction control system including portable data terminal and mobile customer service station |
JP3227750B2 (ja) * | 1991-12-10 | 2001-11-12 | ミノルタ株式会社 | 複写機 |
US5544649A (en) * | 1992-03-25 | 1996-08-13 | Cardiomedix, Inc. | Ambulatory patient health monitoring techniques utilizing interactive visual communication |
US5325156A (en) * | 1992-11-20 | 1994-06-28 | Xerox Corporation | Service call initiation and feedback interface for a reprographic machine |
US5365310A (en) * | 1993-07-30 | 1994-11-15 | Xerox Corporation | Remote diagnosis of copy quality defects |
US5414494A (en) * | 1993-12-06 | 1995-05-09 | Xerox Corporation | Automatic call to selected remote operators in response to predetermined machine conditions |
AU2466095A (en) * | 1994-04-28 | 1995-11-29 | Music Vending, Inc. | Music vending system |
US5619183A (en) * | 1994-09-12 | 1997-04-08 | Richard C. Ziegra | Video audio data remote system |
US5604341A (en) * | 1995-03-13 | 1997-02-18 | At&T Global Information Solutions Company | ATM as video conferencing station |
US5678002A (en) * | 1995-07-18 | 1997-10-14 | Microsoft Corporation | System and method for providing automated customer support |
US5694528A (en) * | 1995-11-22 | 1997-12-02 | Xerox Corporation | Apparatus and method for diagnosing printing machine operation with facsimile transmitted dialog screens |
US5983369A (en) * | 1996-06-17 | 1999-11-09 | Sony Corporation | Online simultaneous/altering-audio/video/voice data based service and support for computer systems |
US5854828A (en) * | 1996-08-20 | 1998-12-29 | Dell U.S.A., L.P. | Telephone customer support utility |
US5956487A (en) * | 1996-10-25 | 1999-09-21 | Hewlett-Packard Company | Embedding web access mechanism in an appliance for user interface functions including a web server and web browser |
GB9704843D0 (en) * | 1997-03-08 | 1997-04-23 | Murphy Graham F | Apparatus |
KR100234204B1 (ko) * | 1997-05-15 | 1999-12-15 | 윤종용 | 인터넷을 이용한 고객 지원 시스템 |
US6009153A (en) * | 1997-05-23 | 1999-12-28 | Lucent Technologies Inc. | Electronic devices and programming methods therefor |
EP0907273B1 (fr) * | 1997-09-25 | 2005-11-16 | Alcatel | Système unifié d'échanges de données entre un terminal et des moyens d'accès via un réseau téléphonique |
WO1999030253A2 (fr) * | 1997-12-11 | 1999-06-17 | Koninklijke Philips Electronics N.V. | Systeme d'obtention d'assistance pour faire fonctionner un appareil |
US6529936B1 (en) * | 1998-12-23 | 2003-03-04 | Hewlett-Packard Company | Object-oriented web server architecture suitable for various types of devices |
US6665085B1 (en) * | 1999-05-25 | 2003-12-16 | Xerox Corporation | Simultaneous voice and data communication for diagnostic procedures in a printing or copying machine |
US6865732B1 (en) * | 1999-11-01 | 2005-03-08 | Hewlett-Packard Development Company, L.P. | Providing an embedded application specific web server |
-
2001
- 2001-03-07 US US09/800,854 patent/US20020128875A1/en not_active Abandoned
-
2002
- 2002-03-05 FR FR0202757A patent/FR2822009B1/fr not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
FR2822009A1 (fr) | 2002-09-13 |
US20020128875A1 (en) | 2002-09-12 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
ST | Notification of lapse |
Effective date: 20061130 |