ES2192381T3 - Metodo y sistema para el establecimiento mejorado de llamadas. - Google Patents
Metodo y sistema para el establecimiento mejorado de llamadas.Info
- Publication number
- ES2192381T3 ES2192381T3 ES99919006T ES99919006T ES2192381T3 ES 2192381 T3 ES2192381 T3 ES 2192381T3 ES 99919006 T ES99919006 T ES 99919006T ES 99919006 T ES99919006 T ES 99919006T ES 2192381 T3 ES2192381 T3 ES 2192381T3
- Authority
- ES
- Spain
- Prior art keywords
- vsp
- signaling
- call
- calling
- tcap
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/003—Click to dial services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/06—Arrangements for interconnection between switching centres using auxiliary connections for control or supervision, e.g. where the auxiliary connection is a signalling system number 7 link
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Networks & Wireless Communication (AREA)
- General Engineering & Computer Science (AREA)
- Telephonic Communication Services (AREA)
- Exchange Systems With Centralized Control (AREA)
- Time-Division Multiplex Systems (AREA)
- Mechanical Coupling Of Light Guides (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
Método para completar una conexión de voz entre una primera y segunda terminal de voz en una Red (10) Telefónica Conmutada (RTC), que incluye las etapas de recepción en un Punto (48) de Conmutación Virtual (VSP) de un mensaje de petición de llamada de un usuario (30, 32) que llama, recibiéndose el mensaje de petición de llamada a través de una conexión a una red (34) de datos; enviándose un primer mensaje de Señalización por Canal Común (CCS) desde el VSP por una red de señalización de la RTC a un SSP (18) en la RTC para iniciar un primer tramo de la conexión de voz, y enviándose un segundo mensaje CCS desde el VSP a otro SSP en la RTC para iniciar un segundo tramo de la conexión de voz, estando el primer y segundo mensaje CCS interrelacionados hasta un punto que se asocia un código de identificación de circuito en cada mensaje con los extremos opuestos de la misma instalación de enlace, caracterizado por: enviar un mensaje de consulta de Parte de Aplicación de Capacidades de Transacción (PACT) desde el VSP (48) al SSP (18) que da servicio al usuario que llama para determinar la disponibilidad de una línea de llamada identificada en el mensaje de petición de llamada y, si una respuesta al mensaje de consulta PACT indica que la línea que llama está disponible, por iniciar una llamada desde el VSP mediante el empleo de mensajes de señalización por canal común del Parte de Usuario de una Red Digital de Servicios Integrados (ISUP) enviados desde el VSP para iniciar el primer y segundo tramo de la conexión de voz.
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/071,092 US6236722B1 (en) | 1998-05-01 | 1998-05-01 | Method and system for using TCAP signaling for improved call setup from a virtual switching point |
Publications (1)
Publication Number | Publication Date |
---|---|
ES2192381T3 true ES2192381T3 (es) | 2003-10-01 |
Family
ID=22099201
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
ES99919006T Expired - Lifetime ES2192381T3 (es) | 1998-05-01 | 1999-05-03 | Metodo y sistema para el establecimiento mejorado de llamadas. |
Country Status (9)
Country | Link |
---|---|
US (1) | US6236722B1 (es) |
EP (1) | EP1075768B1 (es) |
AT (1) | ATE231314T1 (es) |
AU (1) | AU3696199A (es) |
BR (1) | BR9910170A (es) |
CA (1) | CA2270601C (es) |
DE (1) | DE69904931T2 (es) |
ES (1) | ES2192381T3 (es) |
WO (1) | WO1999057915A1 (es) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN109039998A (zh) * | 2017-06-12 | 2018-12-18 | 中兴通讯股份有限公司 | 呼叫方法及装置 |
Families Citing this family (34)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6944184B1 (en) * | 1998-12-04 | 2005-09-13 | Tekelec | Methods and systems for providing database node access control functionality in a communications network routing node |
US6324183B1 (en) | 1998-12-04 | 2001-11-27 | Tekelec | Systems and methods for communicating messages among signaling system 7 (SS7) signaling points (SPs) and internet protocol (IP) nodes using signal transfer points (STPS) |
US7050456B1 (en) | 1998-12-04 | 2006-05-23 | Tekelec | Methods and systems for communicating signaling system 7 (SS7) user part messages among SS7 signaling points (SPs) and internet protocol (IP) nodes using signal transfer points (STPs) |
US7002988B1 (en) * | 1998-12-04 | 2006-02-21 | Tekelec | Methods and systems for communicating SS7 messages over packet-based network using transport adapter layer interface |
US6690664B1 (en) | 1999-04-27 | 2004-02-10 | Sprint Communications Company, L.P. | Call center communications system for handling calls to a call center |
US7536002B1 (en) | 1999-07-09 | 2009-05-19 | Jpmorgan Chase Bank, National Association | System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data |
AU7384600A (en) * | 1999-09-24 | 2001-04-30 | Rajesh Chandra Bansal | Ip telephony system and method of operation thereof using ss7 network |
US6782417B1 (en) * | 1999-10-12 | 2004-08-24 | Nortel Networks Limited | Advertising system for callers to busy data service providers |
US7318091B2 (en) | 2000-06-01 | 2008-01-08 | Tekelec | Methods and systems for providing converged network management functionality in a gateway routing node to communicate operating status information associated with a signaling system 7 (SS7) node to a data network node |
CN100347987C (zh) * | 2000-09-22 | 2007-11-07 | 桑特拉***有限公司 | 用于分布式多方呼叫控制的***和方法 |
US6647108B1 (en) * | 2001-01-02 | 2003-11-11 | Verizon Services Corp. | Internet call manager |
US20040024892A1 (en) * | 2001-05-21 | 2004-02-05 | Creswell Carroll W. | System for providing sequenced communications within a group |
US7257620B2 (en) * | 2001-09-24 | 2007-08-14 | Siemens Energy & Automation, Inc. | Method for providing engineering tool services |
US6959081B2 (en) * | 2001-12-03 | 2005-10-25 | International Business Machines Corporation | Expert hold queue management |
US7139390B2 (en) * | 2001-12-12 | 2006-11-21 | International Business Machines Corporation | Promoting use of experts to callers waiting in a hold queue |
US6977998B2 (en) * | 2001-12-17 | 2005-12-20 | International Business Machines Corporation | Destination device billing according to call recipient |
US6956935B2 (en) * | 2001-12-17 | 2005-10-18 | International Business Machines Corporation | Origin device billing according to caller |
US6834103B1 (en) * | 2002-03-29 | 2004-12-21 | Bellsouth Intellectual Property Corporation | Caller control of call waiting services |
US7158630B2 (en) * | 2002-06-18 | 2007-01-02 | Gryphon Networks, Corp. | Do-not-call compliance management for predictive dialer call centers |
US7822609B2 (en) | 2002-06-14 | 2010-10-26 | Nuance Communications, Inc. | Voice browser with integrated TCAP and ISUP interfaces |
US7085821B2 (en) * | 2002-06-14 | 2006-08-01 | International Business Machines Corporation | TCAP event processing environment |
US7804789B2 (en) | 2004-03-18 | 2010-09-28 | Tekelec | Methods, systems, and computer program products for organizing, managing, and selectively distributing routing information in a signaling message routing node |
US8126017B1 (en) * | 2004-05-21 | 2012-02-28 | At&T Intellectual Property Ii, L.P. | Method for address translation in telecommunication features |
US7532647B2 (en) * | 2004-07-14 | 2009-05-12 | Tekelec | Methods and systems for auto-correlating message transfer part (MTP) priority and internet protocol (IP) type of service in converged networks |
US20060083367A1 (en) * | 2004-10-19 | 2006-04-20 | Schepers Paul D | Transaction capabilities application part message router |
WO2006056256A2 (de) * | 2004-11-19 | 2006-06-01 | Richard Bergner Verbindungstechnik Gmbh & Co Kg | Hydraulikaggregat sowie verfahren zur bereitstellung einer unter druck stehenden hydraulikflüssigkeit |
US8175939B2 (en) * | 2005-10-28 | 2012-05-08 | Microsoft Corporation | Merchant powered click-to-call method |
US8411833B2 (en) * | 2006-10-03 | 2013-04-02 | Microsoft Corporation | Call abuse prevention for pay-per-call services |
US20080159521A1 (en) * | 2006-12-29 | 2008-07-03 | Dave Sneyders | System For Establishing Outbound Communications With Contacts From A Call Center |
US8150390B2 (en) | 2007-07-13 | 2012-04-03 | Telefonaktiebolaget Lm Ericsson (Publ) | Method of routing a call made to a fixed telephone number of a UMA-subscriber in a telecommunication network |
US9043451B2 (en) * | 2007-07-31 | 2015-05-26 | Tekelec, Inc. | Methods, systems, and computer readable media for managing the flow of signaling traffic entering a signaling system 7 (SS7) based network |
US9219677B2 (en) | 2009-01-16 | 2015-12-22 | Tekelec Global, Inc. | Methods, systems, and computer readable media for centralized routing and call instance code management for bearer independent call control (BICC) signaling messages |
US8601073B2 (en) * | 2010-02-12 | 2013-12-03 | Tekelec, Inc. | Methods, systems, and computer readable media for source peer capacity-based diameter load sharing |
US11397198B2 (en) | 2019-08-23 | 2022-07-26 | Schweitzer Engineering Laboratories, Inc. | Wireless current sensor |
Family Cites Families (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5282244A (en) | 1991-06-24 | 1994-01-25 | At&T Bell Laboratories | Virtual signaling network method |
US5377186A (en) * | 1993-07-21 | 1994-12-27 | Telefonaktiebolaget L M Ericsson | System for providing enhanced subscriber services using ISUP call-setup protocol |
US5479495A (en) * | 1993-10-01 | 1995-12-26 | U S West Advanced Technologies, Inc. | Method and system for automatically accessing and invoking switch-based services in an advanced intelligent network |
US5425091A (en) * | 1994-02-28 | 1995-06-13 | U S West Technologies, Inc. | Method and system for providing an automatic customer callback service |
US5600710A (en) * | 1994-07-08 | 1997-02-04 | Bellsouth Corporation | Method for providing a recorded message to a telephone caller when called number is busy |
US5586177A (en) | 1995-09-06 | 1996-12-17 | Bell Atlantic Network Services, Inc. | Intelligent signal transfer point (ISTP) |
US5583926A (en) | 1994-12-30 | 1996-12-10 | Stentor Resource Centre Inc. | Method and apparatus for routing a call to a number corresponding to a virtual public dial plan or to an existing dial plan |
US5884032A (en) * | 1995-09-25 | 1999-03-16 | The New Brunswick Telephone Company, Limited | System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent |
ATE293338T1 (de) * | 1995-12-11 | 2005-04-15 | Hewlett Packard Co | Verbindungsaufbaudurchgang für ein fernmeldesystem |
CA2165856C (en) | 1995-12-21 | 2001-09-18 | R. William Carkner | Number portability with database query |
CA2165857C (en) | 1995-12-21 | 2000-07-25 | L. Lloyd Williams | Number portability using isup message option |
US5692033A (en) * | 1996-01-22 | 1997-11-25 | Bell Atlantic Network Services, Inc. | AIN queuing for call-back system |
CA2209238C (en) * | 1997-06-27 | 2000-07-25 | Bell Canada | Method and apparatus for monitoring selected telecommunications sessions in an intelligent switched telephone network |
-
1998
- 1998-05-01 US US09/071,092 patent/US6236722B1/en not_active Expired - Lifetime
-
1999
- 1999-05-03 CA CA002270601A patent/CA2270601C/en not_active Expired - Lifetime
- 1999-05-03 ES ES99919006T patent/ES2192381T3/es not_active Expired - Lifetime
- 1999-05-03 WO PCT/CA1999/000398 patent/WO1999057915A1/en active IP Right Grant
- 1999-05-03 EP EP99919006A patent/EP1075768B1/en not_active Expired - Lifetime
- 1999-05-03 DE DE69904931T patent/DE69904931T2/de not_active Expired - Fee Related
- 1999-05-03 AU AU36961/99A patent/AU3696199A/en not_active Abandoned
- 1999-05-03 BR BR9910170-0A patent/BR9910170A/pt not_active IP Right Cessation
- 1999-05-03 AT AT99919006T patent/ATE231314T1/de not_active IP Right Cessation
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN109039998A (zh) * | 2017-06-12 | 2018-12-18 | 中兴通讯股份有限公司 | 呼叫方法及装置 |
Also Published As
Publication number | Publication date |
---|---|
CA2270601A1 (en) | 1999-11-01 |
ATE231314T1 (de) | 2003-02-15 |
BR9910170A (pt) | 2001-01-09 |
AU3696199A (en) | 1999-11-23 |
DE69904931D1 (de) | 2003-02-20 |
EP1075768A1 (en) | 2001-02-14 |
WO1999057915A1 (en) | 1999-11-11 |
CA2270601C (en) | 2002-05-28 |
US6236722B1 (en) | 2001-05-22 |
DE69904931T2 (de) | 2004-02-19 |
EP1075768B1 (en) | 2003-01-15 |
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