EP1583027A1 - Appareil domestique électrique avec unité de stockage de données d'entretien - Google Patents
Appareil domestique électrique avec unité de stockage de données d'entretien Download PDFInfo
- Publication number
- EP1583027A1 EP1583027A1 EP04101347A EP04101347A EP1583027A1 EP 1583027 A1 EP1583027 A1 EP 1583027A1 EP 04101347 A EP04101347 A EP 04101347A EP 04101347 A EP04101347 A EP 04101347A EP 1583027 A1 EP1583027 A1 EP 1583027A1
- Authority
- EP
- European Patent Office
- Prior art keywords
- memory medium
- input device
- electrical appliance
- household electrical
- household appliance
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
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Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C3/00—Registering or indicating the condition or the working of machines or other apparatus, other than vehicles
- G07C3/08—Registering or indicating the production of the machine either with or without registering working or idle time
Definitions
- the present invention relates to an electronic module embedded in electrical household appliances in order to provide the manufacturer or the vendor with the information to trace back and monitor repair register of a specific device so as to carry out further repair in conjunction with the information already stored on said electronic module in an unchangeable manner.
- Storage mediums embedded in various kinds of electronics and data processing technologies have long been practiced and largely diversified so as to meet various needs specific to practice areas in the technical field of the present invention. It is also known to those in the art that any electronics devices including electrical household appliances incorporate in the present time electronic storage mediums to process and display data if not to store it in long term in an unchangeable manner.
- the present invention is aimed at reducing all the repairing data including taken repairing actions, replaced spare-parts and specific dates in relation to each repair in a wide-spread distribution line to a simple system arranged in an unchangeable manner by unauthorized people.
- One of the objects of the present invention is to store maintenance and repairing data of an electrical household appliance.
- Another object of the present invention is to store maintenance and repairing data of an electrical household appliance in a secure manner.
- Another object of the present invention is to provide an electronic storage means storing repair data of electrical household appliances in an unchangeable manner.
- a further object of the present invention is to provide startup information prior to take future repair actions.
- Yet another object of the present invention is to remove risks such as those originating from retailer initiative so as to falsify guarantee certificate expiry date and/or data.
- Yet another object of the present invention is to prevent intervention of incompetent and unauthorized people to repair an electrical household appliance.
- the present invention relates to an electronic module embedded in electronics devices in order to provide the manufacturer or the vendor with the information to trace back and monitor repair register of a specific device so as to carry out further repair in conjunction with the information already stored on said electronic module in an unchangeable manner.
- the present invention accordingly proposes use of an electronic medium embedded in electrical household appliances so as to allow authorized people to write and read information with regard to all the repairing data including taken actions, replaced spare-parts and specific dates in relation to each repair.
- electrical household appliances are provided with an electronic data storage medium to store repair data in an unchangeable manner so as to prevent unauthorized access, addition of new information and/or change or falsification of the information.
- the data storage medium (1) is designed with means such as a compact keyboard (4) embedded in an external and portable input device (2) provided to authorized users to add information.
- Said data storage medium (1) is connected to a communication port (3) in order for the input device (2) to access said electronically writable and unerasable memory medium.
- the input device (2) access said memory medium (1) through said communication port (3) to read or write information.
- the stored information may be read using a cable connection such as for instance one realized according to RS32 standard.
- said external input device (2) comprises a personal activation card (7) secured to a card slot on said input device (2) and peculiar to each member of the service team, which is used to activate the input device (2) in order for the microprocessor (5) to access said electronically writable and unerasable memory medium (1).
- the input device (2) reading or writing information on said memory medium is explicitly kept by the manufacturer, the retailer or authorized members of the service team. According to the present invention, the information provided to the system may not be changed after approval of the data being submitted.
- an authorization card (7) peculiar to each service member is assigned to service staff to activate data processing properties of the input device (2). Accordingly, every electrical household appliance, prior to be delivered to the retailer by the manufacturer, is provided with an input device (2) capable of programming said electronic storage medium (1) connected to said communication port (3) of the electrical household appliance. Said digital identification and activation card (7) being assigned to each service member to enable tracing back all the repair activities carried out on a given electrical household appliance prevents intervention of unauthorized and unskilled people in order to repair the appliance..
- the stored information may comprise taken repair actions, replaced spare-parts, specific dates in relation to each repairing and product guarantee certificate validity period. Said information may also comprise special notes taken by the repairer.
- a pre-defined table comprising data fields such as product name, product serial number, production date and model.
- the authorized retailer fills in the data fields such as name, address and invoice data of the product buyer on the electronic memory medium (1).
- maintenance service member adds relevant information such as type and date of failure, actions done/to be done to fix that failure, spare parts replaced etc. to the memory medium. All this type of information may be considered as a detailed technical report of a breakdown.
- data submitted to the system also includes time information and is only provided by authorized staff, it also carries juristic implication with regard to consumer and manufacturer rights such as right to take advantage of guarantee certificate for the end-user and right to close validity of the guarantee certificate on a predefined expiry date for the manufacturer.
- the electronic storage medium (1) may also be designed to count time itself. On the day after the guarantee certificate expired, the electronic storage medium (1) is still active and all the repair and maintenance record of an electrical household appliance is still accessible to authorized staff. Since this information is confidential to the manufacturer and its maintenance service, the manufacturer is per se free to provide the same to others or to keep it to itself.
- the electronic storage medium (1) is also advantageous in that it provides detailed statistical data with regard to all the products within the product chain of a given manufacturer and all the breakdown types concerning those products.
- the data collected by many electronic storage modules (1) will eventually lead to the formation of a database in relation to each product model and its most probable weaknesses. This statistical data is useful in assessing relatively weaker features of the products and taking necessary measures to improve future goods.
- the electronic storage medium (1) since storing all the contact and payment information of a specific buyer, may also be resorted in case a guarantee certificate or payment receipt is lost, which is a fairly encountered situation for a customer.
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- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EP04101347A EP1583027A1 (fr) | 2004-04-01 | 2004-04-01 | Appareil domestique électrique avec unité de stockage de données d'entretien |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EP04101347A EP1583027A1 (fr) | 2004-04-01 | 2004-04-01 | Appareil domestique électrique avec unité de stockage de données d'entretien |
Publications (1)
Publication Number | Publication Date |
---|---|
EP1583027A1 true EP1583027A1 (fr) | 2005-10-05 |
Family
ID=34878305
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP04101347A Withdrawn EP1583027A1 (fr) | 2004-04-01 | 2004-04-01 | Appareil domestique électrique avec unité de stockage de données d'entretien |
Country Status (1)
Country | Link |
---|---|
EP (1) | EP1583027A1 (fr) |
Cited By (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1779762A1 (fr) * | 2005-10-27 | 2007-05-02 | Electrolux Home Products Corporation N.V. | Réseau des appareils électroménagers à commande par programme |
US8612605B2 (en) | 2008-12-30 | 2013-12-17 | Whirlpool Corporation | Communication of service information by appliance components |
US8903971B2 (en) | 2008-12-30 | 2014-12-02 | Whirlpool Corporation | Message architecture for an appliance communications network |
WO2015191151A1 (fr) * | 2014-06-13 | 2015-12-17 | Illinois Tool Works Inc. | Procédé d'entretien d'un appareil non informatique, tel qu'un appareil de cuisine, en particulier d'entretien préventif |
CN109522992A (zh) * | 2018-11-26 | 2019-03-26 | 山东南山智尚科技股份有限公司 | 工人产量统计***及方法 |
CN110276656A (zh) * | 2013-06-27 | 2019-09-24 | 东芝生活电器株式会社 | 家电设备、服务器、程序、通信终端 |
US10803679B2 (en) | 2018-01-04 | 2020-10-13 | International Business Machines Corporation | Guided vehicle evaluation |
US11986862B2 (en) | 2022-04-25 | 2024-05-21 | John Bean Technologies Corporation | System and method for optimizing a cleaning session of a food processing system |
Citations (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0715235A2 (fr) * | 1994-12-02 | 1996-06-05 | Miele & Cie. GmbH & Co. | Appareil ménager avec un microprocesseur et une mémoire non-volatile pour le changement de paramètres du processus |
EP0935337A2 (fr) * | 1998-02-04 | 1999-08-11 | Whirlpool Corporation | Dispositif de commande pour un appareil électroménager avec une mémoire non volatile reprogrammable facilement de l'exterieur |
WO1999043068A1 (fr) * | 1998-02-20 | 1999-08-26 | Merloni Elettrodomestici S.P.A. | Systeme, dispositif et procede de suivi d'une pluralite d'ustensiles electriques, notamment d'appareils electromenagers |
EP0967579A2 (fr) * | 1998-06-24 | 1999-12-29 | BSH Bosch und Siemens Hausgeräte GmbH | Procédé et dispositif d'émission de données d'un appareil ménager |
DE19908164A1 (de) * | 1999-02-25 | 2000-08-31 | Bsh Bosch Siemens Hausgeraete | Verfahren zum Einrichten einer Steuervorrichtung eines programmgesteuerten Haushaltgeräts sowie Steuervorrichtung zur Durchführung des Verfahrens |
DE10057263A1 (de) * | 2000-11-18 | 2002-05-23 | Aeg Hausgeraete Gmbh | Hausgerät mit einer Programmablaufsteuerung |
US20030140232A1 (en) * | 2002-01-21 | 2003-07-24 | De Lanauze Pierre | Method and apparatus for secure encryption of data |
EP1345190A2 (fr) * | 2002-03-13 | 2003-09-17 | Fraunhofer-Gesellschaft Zur Förderung Der Angewandten Forschung E.V. | Un dispositif d'information portatif et procédé pour la délivrance d'informations concernant une pluralité d'objets différents |
-
2004
- 2004-04-01 EP EP04101347A patent/EP1583027A1/fr not_active Withdrawn
Patent Citations (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0715235A2 (fr) * | 1994-12-02 | 1996-06-05 | Miele & Cie. GmbH & Co. | Appareil ménager avec un microprocesseur et une mémoire non-volatile pour le changement de paramètres du processus |
EP0935337A2 (fr) * | 1998-02-04 | 1999-08-11 | Whirlpool Corporation | Dispositif de commande pour un appareil électroménager avec une mémoire non volatile reprogrammable facilement de l'exterieur |
WO1999043068A1 (fr) * | 1998-02-20 | 1999-08-26 | Merloni Elettrodomestici S.P.A. | Systeme, dispositif et procede de suivi d'une pluralite d'ustensiles electriques, notamment d'appareils electromenagers |
EP0967579A2 (fr) * | 1998-06-24 | 1999-12-29 | BSH Bosch und Siemens Hausgeräte GmbH | Procédé et dispositif d'émission de données d'un appareil ménager |
DE19908164A1 (de) * | 1999-02-25 | 2000-08-31 | Bsh Bosch Siemens Hausgeraete | Verfahren zum Einrichten einer Steuervorrichtung eines programmgesteuerten Haushaltgeräts sowie Steuervorrichtung zur Durchführung des Verfahrens |
DE10057263A1 (de) * | 2000-11-18 | 2002-05-23 | Aeg Hausgeraete Gmbh | Hausgerät mit einer Programmablaufsteuerung |
US20030140232A1 (en) * | 2002-01-21 | 2003-07-24 | De Lanauze Pierre | Method and apparatus for secure encryption of data |
EP1345190A2 (fr) * | 2002-03-13 | 2003-09-17 | Fraunhofer-Gesellschaft Zur Förderung Der Angewandten Forschung E.V. | Un dispositif d'information portatif et procédé pour la délivrance d'informations concernant une pluralité d'objets différents |
Cited By (12)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1779762A1 (fr) * | 2005-10-27 | 2007-05-02 | Electrolux Home Products Corporation N.V. | Réseau des appareils électroménagers à commande par programme |
WO2007048482A1 (fr) * | 2005-10-27 | 2007-05-03 | Electrolux Home Products Corporation N.V. | Réseau d'appareils électroménagers commandés par programme |
US8612605B2 (en) | 2008-12-30 | 2013-12-17 | Whirlpool Corporation | Communication of service information by appliance components |
US8903971B2 (en) | 2008-12-30 | 2014-12-02 | Whirlpool Corporation | Message architecture for an appliance communications network |
CN110276656A (zh) * | 2013-06-27 | 2019-09-24 | 东芝生活电器株式会社 | 家电设备、服务器、程序、通信终端 |
CN110276656B (zh) * | 2013-06-27 | 2022-05-24 | 东芝生活电器株式会社 | 家电设备、服务器、程序、通信终端 |
WO2015191151A1 (fr) * | 2014-06-13 | 2015-12-17 | Illinois Tool Works Inc. | Procédé d'entretien d'un appareil non informatique, tel qu'un appareil de cuisine, en particulier d'entretien préventif |
FR3022373A1 (fr) * | 2014-06-13 | 2015-12-18 | Illinois Tool Works | Procede de maintenance, en particulier preventive, d'un appareil non informatique tel qu'un appareil de cuisine |
US10803679B2 (en) | 2018-01-04 | 2020-10-13 | International Business Machines Corporation | Guided vehicle evaluation |
CN109522992A (zh) * | 2018-11-26 | 2019-03-26 | 山东南山智尚科技股份有限公司 | 工人产量统计***及方法 |
CN109522992B (zh) * | 2018-11-26 | 2022-03-22 | 山东南山智尚科技股份有限公司 | 工人产量统计***及方法 |
US11986862B2 (en) | 2022-04-25 | 2024-05-21 | John Bean Technologies Corporation | System and method for optimizing a cleaning session of a food processing system |
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