DE69330396D1 - Benutzungsüberwachungsanordnung eines Telefons - Google Patents

Benutzungsüberwachungsanordnung eines Telefons

Info

Publication number
DE69330396D1
DE69330396D1 DE69330396T DE69330396T DE69330396D1 DE 69330396 D1 DE69330396 D1 DE 69330396D1 DE 69330396 T DE69330396 T DE 69330396T DE 69330396 T DE69330396 T DE 69330396T DE 69330396 D1 DE69330396 D1 DE 69330396D1
Authority
DE
Germany
Prior art keywords
telephone
real time
mis
telephones
displayed
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69330396T
Other languages
English (en)
Other versions
DE69330396T2 (de
Inventor
Eugene Gerber
John Harold Gustavson
Frank Jay Olderr
Mary Rita Otto
Wayne Alan Senneke
Donald Robert Ziemann
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Application granted granted Critical
Publication of DE69330396D1 publication Critical patent/DE69330396D1/de
Publication of DE69330396T2 publication Critical patent/DE69330396T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Monitoring And Testing Of Exchanges (AREA)
  • Telephone Function (AREA)
  • Alarm Systems (AREA)
  • Audible And Visible Signals (AREA)
  • Facsimiles In General (AREA)
DE69330396T 1992-06-30 1993-06-24 Benutzungsüberwachungsanordnung eines Telefons Expired - Lifetime DE69330396T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US90662292A 1992-06-30 1992-06-30

Publications (2)

Publication Number Publication Date
DE69330396D1 true DE69330396D1 (de) 2001-08-09
DE69330396T2 DE69330396T2 (de) 2002-06-13

Family

ID=25422720

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69330396T Expired - Lifetime DE69330396T2 (de) 1992-06-30 1993-06-24 Benutzungsüberwachungsanordnung eines Telefons

Country Status (8)

Country Link
US (1) US5425087A (de)
EP (1) EP0577340B1 (de)
JP (1) JP3167510B2 (de)
KR (1) KR940001634A (de)
AT (1) ATE202881T1 (de)
CA (1) CA2093043C (de)
DE (1) DE69330396T2 (de)
MX (1) MX9303877A (de)

Families Citing this family (44)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2905358B2 (ja) * 1993-05-18 1999-06-14 富士通株式会社 通信サービス方式及び通信サービスを実施するための交換システム
US7106843B1 (en) * 1994-04-19 2006-09-12 T-Netix, Inc. Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
US5754636A (en) * 1994-11-01 1998-05-19 Answersoft, Inc. Computer telephone system
CA2156556C (en) * 1994-11-18 1998-12-15 David B. Smith Billing arrangements for communication call segments having no communications
US5610915A (en) * 1994-11-30 1997-03-11 Mci Communications Corporation System and method therefor of viewing call traffic of a telecommunications network
US5757897A (en) * 1994-12-07 1998-05-26 Digital Techniques, Inc. Telephone switch call control unit
US5854832A (en) * 1995-06-26 1998-12-29 Rockwell International Corp. Monitoring system and method used in automatic call distributor for timing incoming telephone calls
US5740233A (en) * 1995-11-02 1998-04-14 Intervoice Limited Partnership System and method for statistical diagnosis of the operation of an automated telephone system
US5896445A (en) * 1996-01-23 1999-04-20 Bell Atlantic Network Services, Inc. Incoming call tracking with interactive data collection
US5754634A (en) * 1996-01-23 1998-05-19 Bell Atlantic Network Services, Inc. System and method for tracking and reporting incoming calls
AU3792997A (en) * 1996-06-28 1998-01-21 Mci Communications Corporation System and method for reporting telecommunication service conditions
IES73459B2 (en) * 1997-03-10 1997-06-04 Tambrake Limited A telephone call monitoring system
US5930334A (en) * 1997-03-28 1999-07-27 Telefonaktiebolaget Lm Ericsson Method and apparatus for monitoring the operation of telecommunications equipment
US6078647A (en) * 1997-11-21 2000-06-20 Hewlett Packard Company Method and apparatus for detecting a data service provider in a public switched telephone network
US6385301B1 (en) 1998-03-26 2002-05-07 Bell Atlantic Services Network, Inc. Data preparation for traffic track usage measurement
US6411681B1 (en) 1998-03-26 2002-06-25 Bell Atlantic Network Services, Inc. Traffic track measurements for analysis of network troubles
US7260192B2 (en) 1998-03-26 2007-08-21 Verizon Services Corp. Internet user finder
US6298123B1 (en) 1998-03-26 2001-10-02 Bell Atlantic Network Services, Inc. Interconnect traffic tracking
US6351453B1 (en) 1998-03-26 2002-02-26 Bell Atlantic Network Services, Inc. Internet service provider (ISP) finder
US6282267B1 (en) 1998-03-26 2001-08-28 Bell Atlantic Network Services, Inc. Network planning traffic measurement program
US7092502B2 (en) * 1998-11-17 2006-08-15 Callvision, Inc. System and method for reporting and delivering calls
US6980631B1 (en) 1998-11-17 2005-12-27 Callvision, Inc. System and method for reporting calls
US7054431B2 (en) * 2001-01-17 2006-05-30 Sbc Technology Resources, Inc. Method and system for generating call data reports
US6771753B2 (en) * 2001-01-17 2004-08-03 Sbc Technology Resources, Inc. Billing for abbreviated dialing plan service
US6490345B2 (en) 2001-01-17 2002-12-03 Sbc Technology Resources, Inc. Dialing plan service including outgoing call screening, remote tie-line routing, call data reporting and billing
US6567514B2 (en) * 2001-01-17 2003-05-20 Sbc Technology Resources, Inc. Method and system for processing telephone calls via a remote tie-line
US7899167B1 (en) 2003-08-15 2011-03-01 Securus Technologies, Inc. Centralized call processing
US8000269B1 (en) 2001-07-13 2011-08-16 Securus Technologies, Inc. Call processing with voice over internet protocol transmission
US7450927B1 (en) * 2002-01-23 2008-11-11 At&T Corp. Interactive communication service account management system
US9026468B2 (en) 2002-04-29 2015-05-05 Securus Technologies, Inc. System and method for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility
US7860222B1 (en) 2003-11-24 2010-12-28 Securus Technologies, Inc. Systems and methods for acquiring, accessing, and analyzing investigative information
US9020114B2 (en) 2002-04-29 2015-04-28 Securus Technologies, Inc. Systems and methods for detecting a call anomaly using biometric identification
US7916845B2 (en) 2006-04-13 2011-03-29 Securus Technologies, Inc. Unauthorized call activity detection and prevention systems and methods for a Voice over Internet Protocol environment
US6925160B1 (en) * 2002-08-21 2005-08-02 Mobilesense Technologies, Inc. System and method for managing cellular telephone accounts
US7013127B2 (en) 2003-01-07 2006-03-14 Inphonic, Inc. Systems and methods for employing “pay-as-you-go” telecommunication services
US7529357B1 (en) 2003-08-15 2009-05-05 Evercom Systems, Inc. Inmate management and call processing systems and methods
US7529355B2 (en) * 2004-12-28 2009-05-05 At&T Intellectual Property I, L.P. Report data capture via billing module
US10242328B2 (en) * 2007-02-26 2019-03-26 Service Bureau Intel S.A. Tracking telecommunication expenses
US10796392B1 (en) 2007-05-22 2020-10-06 Securus Technologies, Llc Systems and methods for facilitating booking, bonding and release
US8184787B2 (en) * 2007-07-12 2012-05-22 Comverse Ltd. System and method for generating a personalized bill using a personal address book
US8861708B2 (en) * 2011-07-28 2014-10-14 Tata Consulutancy Services Limited System and method for monitoring a voice in real time
US8934480B2 (en) 2013-03-18 2015-01-13 Verizon Patent And Licensing Inc. Enriching traffic data in a telephone network
US9961211B1 (en) * 2016-10-21 2018-05-01 Avaya Inc. System and method for tracking call billing
CN112333324A (zh) * 2019-07-17 2021-02-05 北京爱诺斯科技有限公司 一种手机使用行为统计方法

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3917915A (en) * 1973-07-09 1975-11-04 Tekno Ind Inc Telephone service observation system
US4510351A (en) * 1982-10-28 1985-04-09 At&T Bell Laboratories ACD Management information system
US4656656A (en) * 1985-02-11 1987-04-07 Mundy Communications Corporation Call-accounting system
GB2204463A (en) * 1987-05-06 1988-11-09 Callscan Limited Monitoring apparatus for private branch exchange
US4839917A (en) * 1987-10-29 1989-06-13 Oliver Stewart W Universal line status monitoring and response system
US5062103A (en) * 1988-12-29 1991-10-29 At&T Bell Laboratories Telephone agent call management system
US4988209A (en) * 1988-12-29 1991-01-29 At&T Bell Laboratories Telephone agent management information system
JPH02302155A (ja) * 1989-05-17 1990-12-14 Nec Corp 代表接続方式
US5153909A (en) * 1989-05-25 1992-10-06 At&T Bell Laboratories Resource control and data handling for central office based automatic call distributors
US5101425A (en) * 1990-08-07 1992-03-31 Digital Systems International, Inc. Operations monitoring system
US5159698A (en) * 1990-08-10 1992-10-27 Intellicall, Inc. SMDR translator

Also Published As

Publication number Publication date
CA2093043A1 (en) 1993-12-31
MX9303877A (es) 1993-12-01
JPH0690284A (ja) 1994-03-29
EP0577340B1 (de) 2001-07-04
JP3167510B2 (ja) 2001-05-21
CA2093043C (en) 1997-04-08
US5425087A (en) 1995-06-13
ATE202881T1 (de) 2001-07-15
EP0577340A2 (de) 1994-01-05
EP0577340A3 (en) 1994-09-07
DE69330396T2 (de) 2002-06-13
KR940001634A (ko) 1994-01-11

Similar Documents

Publication Publication Date Title
ATE202881T1 (de) Benutzungsüberwachungsanordnung eines telefons
ES2158879T3 (es) Red de agentes de acd trabajando desde casa.
CA2004274C (en) Telephone agent management information system
EP0707405B1 (de) Automatisches Anrufverteilsystem mit anwenderdefinierbarer Protokollierung und Verfahren hierfür
ATE294482T1 (de) Telekommunikationssysteme
BR9712578A (pt) Sistema e processo para identificação de um tipo de chamada
EP0766485A3 (de) Verbesserter Datenzugriff in Fernsprechnetzwerken
FI925470A0 (fi) Menetelmä tilaajan laitetunnuksen tarkistamiseksi tilaajalaiterekisteristä ja matkapuhelinkeskus
ATE240598T1 (de) Verbindungsverfahren und verbindungseinrichtung
DE69525453D1 (de) Verfahren zum verhindern von kreisförmiger wegesuche in einem fernmeldenetz
ES2153987T3 (es) Sistema y procedimiento para acceder a distancia a unos datos y visualizarlos.
DE59508987D1 (de) Verteilereinrichtung, insbesondere für den Hauptverteiler von Fernsprech- und Datenleitungen
LV11578A (lv) Talsakaru sistemas mezglu identifikatoru detektesanas shema
FI974533A (fi) Tapahtumien esikäsittely raportin muodostamiseksi
CA2022320A1 (en) Dynamic circuit identifier
ES2127781T3 (es) Disposicion y procedimiento para la transmision digital de informaciones por cable.
RU94015174A (ru) Способ и устройство для обслуживания аппаратуры линейной группы, дистанционно-удаленной от линейного блока
DE60017874D1 (de) Endgerätanpassungseinrichtung, rechnerlesbares Aufzeichnungsmedium, und Verwaltungssystem für Endgerätanpassungseinrichtungen
Long Proceedings of the 6th International Symposium of Human Factors in Telecommunications, Stockholm 1972: Swedish Telecommunications Administration and LM Ericsson Telephone Company. 51 paper
KR100263629B1 (ko) 이동통신교환기의내부통신제어방법
SE9900760L (sv) Anordning och metod för telesystem
Jameson et al. An automatic medical emergency telephone communications device
Buerki Economical operation and maintenance of EWSD
Whitney The new line concentrator no. 1A
KR20020055325A (ko) 교환 시스템의 장애 관리 방법

Legal Events

Date Code Title Description
8332 No legal effect for de
8370 Indication related to discontinuation of the patent is to be deleted
8364 No opposition during term of opposition