DE19982873T1 - Verfahren zum Verbinden von Anrufen - Google Patents

Verfahren zum Verbinden von Anrufen

Info

Publication number
DE19982873T1
DE19982873T1 DE19982873T DE19982873T DE19982873T1 DE 19982873 T1 DE19982873 T1 DE 19982873T1 DE 19982873 T DE19982873 T DE 19982873T DE 19982873 T DE19982873 T DE 19982873T DE 19982873 T1 DE19982873 T1 DE 19982873T1
Authority
DE
Germany
Prior art keywords
procedure
connecting calls
calls
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
DE19982873T
Other languages
English (en)
Inventor
Lauri Isotalo
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
HELSINGIN PUHELIN Oyj
Original Assignee
HELSINGIN PUHELIN Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by HELSINGIN PUHELIN Oyj filed Critical HELSINGIN PUHELIN Oyj
Publication of DE19982873T1 publication Critical patent/DE19982873T1/de
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6018—Subscriber or terminal logon/logoff
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176—Common channel signaling, CCS7
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13548—Indexing scheme relating to selecting arrangements in general and for multiplex systems call modeling, e.g. Basic Call State Model

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • Astronomy & Astrophysics (AREA)
  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Mobile Radio Communication Systems (AREA)
DE19982873T 1998-02-12 1999-02-12 Verfahren zum Verbinden von Anrufen Withdrawn DE19982873T1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI980327A FI115434B (fi) 1998-02-12 1998-02-12 Menetelmä puhelujen välittämiseksi
PCT/FI1999/000118 WO1999044373A1 (en) 1998-02-12 1999-02-12 Method of connecting calls

Publications (1)

Publication Number Publication Date
DE19982873T1 true DE19982873T1 (de) 2001-07-26

Family

ID=8550835

Family Applications (1)

Application Number Title Priority Date Filing Date
DE19982873T Withdrawn DE19982873T1 (de) 1998-02-12 1999-02-12 Verfahren zum Verbinden von Anrufen

Country Status (6)

Country Link
US (1) US6671366B1 (de)
DE (1) DE19982873T1 (de)
FI (1) FI115434B (de)
NO (1) NO20003943L (de)
SE (1) SE516737C2 (de)
WO (1) WO1999044373A1 (de)

Families Citing this family (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI109751B (fi) * 1999-06-28 2002-09-30 Nokia Corp Menetelmä ja järjestelmä puheluiden automaattiseksi jakamiseksi
FI110910B (fi) * 2000-08-22 2003-04-15 Elisa Solutions Oy Menetelmä ja järjestelmä puhelinvaihteenhoitajan työn helpottamiseksi
DE10111495A1 (de) * 2001-03-09 2002-09-19 Siemens Ag Vorrichtung und Verfahren zum Vermitteln von ankommenden Anrufen an Teilnehmer eines Telekommunikationsnetzes
EP1241600A1 (de) * 2001-03-13 2002-09-18 Siemens Schweiz AG Verfahren und Kommunikationssystem zur Generierung von Antwortmeldungen
DE60132379T2 (de) * 2001-11-20 2008-12-24 Telefonaktiebolaget Lm Ericsson (Publ) Verfahren, vorrichtung und anordnung in einem telekommunikationsnetz zur kontrolle und ermöglichung von erweiterten diensten und benutzerschnittstellen in einem mobiltelefon
NO317790B1 (no) * 2001-12-21 2004-12-13 Phonename As Fremgangsmate og system for kopling av telefonsamtaler i digitale telefonsystemer
GB2386290B (en) * 2003-03-14 2006-01-04 Davide Antilli System and method for the establishment of a connnection between a contact requester and a communications centre
US20050190744A1 (en) * 2004-02-27 2005-09-01 Xian-He Sun Method of informing a callee of an attempted telephone call by means of internet protocol messaging
FI116554B (fi) * 2004-05-14 2005-12-15 Elisa Oyj Menetelmä puhelinvaihdepalvelun toteuttamiseksi
JP2007013726A (ja) * 2005-06-30 2007-01-18 Toshiba Corp サーバ装置
JP4550705B2 (ja) * 2005-09-22 2010-09-22 株式会社東芝 サーバ装置
US8369265B2 (en) * 2008-08-07 2013-02-05 Ringcentral, Inc. Remote call control for mobile telecommunication devices and services
US20110195694A1 (en) * 2010-02-08 2011-08-11 Mitel Networks Corporation Desktop mobile information provider
US9002350B1 (en) 2010-09-02 2015-04-07 Ringcentral, Inc. Unified caller identification across multiple communication modes
US8369847B1 (en) 2010-09-13 2013-02-05 Ringcentral, Inc. Mobile devices having a common communication mode
US9445250B2 (en) 2011-01-11 2016-09-13 GreatCall, Inc. Emergency call placement systems and methods
US9439054B2 (en) * 2011-01-11 2016-09-06 GreatCall, Inc. Emergency call redirection systems and methods
US8311528B2 (en) 2011-01-11 2012-11-13 GreatCall, Inc. Emergency call redirection systems and methods
US8467514B1 (en) 2012-04-09 2013-06-18 Ringcentral, Inc. Cross-platform presence

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5036535A (en) * 1989-11-27 1991-07-30 Unifi Communications Corporation Switchless automatic call distribution system
US5271058A (en) * 1989-11-27 1993-12-14 Unifi Communications Corporation Switchless automatic call distribution system used with a combination of networks
JP2874119B2 (ja) 1991-03-01 1999-03-24 富士通株式会社 複数端末への着信呼分散サービス方式
US5206901A (en) 1991-12-23 1993-04-27 At&T Bell Laboratories Method and apparatus for alerting multiple telephones for an incoming call
FI100075B (fi) * 1994-11-11 1997-09-15 Ericsson Telefon Ab L M Järjestelmä tilaajatiedon hallitsemiseksi puhelinverkossa

Also Published As

Publication number Publication date
US6671366B1 (en) 2003-12-30
SE0002833D0 (sv) 2000-08-07
FI980327A (fi) 1999-08-13
WO1999044373A1 (en) 1999-09-02
SE0002833L (sv) 2000-08-07
FI980327A0 (fi) 1998-02-12
FI115434B (fi) 2005-04-29
NO20003943L (no) 2000-10-06
SE516737C2 (sv) 2002-02-26
NO20003943D0 (no) 2000-08-04

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Legal Events

Date Code Title Description
8141 Disposal/no request for examination