CN202904751U - A client terminal and a full interactive client service operation prompt system based on cloud computing - Google Patents
A client terminal and a full interactive client service operation prompt system based on cloud computing Download PDFInfo
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- CN202904751U CN202904751U CN 201220108543 CN201220108543U CN202904751U CN 202904751 U CN202904751 U CN 202904751U CN 201220108543 CN201220108543 CN 201220108543 CN 201220108543 U CN201220108543 U CN 201220108543U CN 202904751 U CN202904751 U CN 202904751U
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Abstract
The utility model provides a full interactive client service operation prompt system based on cloud computing. The full interactive client service operation prompt system comprises a client terminal, a seat terminal and a cloud server which communicate with each other. The client terminal comprises a client-side controller and client-side input and output apparatuses provided with light prompt devices. The client-side controller sends an operation request to the cloud server; the cloud serves finds multimedia information required by the operation request and sends a multimedia action command to the client terminal and the seat terminal simultaneously; the seat terminal sends a next action command to the client end controller which controls the corresponding light prompt device to work; and the seat terminal is formed by a seat-side controller and seat-side input and output apparatuses.
Description
Technical field
The utility model relates to a kind of customer service device, relates in particular to a kind of customer service personnel use Possum to the client client terminal and system that the operation indication is provided.
Background technology
At present, more and more in the self-service equipment function that public business hall, travel agency, bank outlets, government working hall arrange, use also comparatively complicated.Take the business hall of telecom operators as example, the physics input-output device that self-aided terminal comprises has: bank note drops into recognizer, I.D. card reader, bank card card reader, Mobile phone card card sender, code keypad, mobile phone wallet card reader, strip printer, Fingerprint Identification Unit etc.The client can not know using method and order in the face of numerous input-output device opening and positions on the self-aided terminal, just needs the contact staff to carry out effective communication if encounter problems.
Existing solution is that the customer service personnel help the user to use by the customer service liaison mode, but, when equipment opening and position are more on the self-aided terminal, to the client concrete equipment aperture position and use order are described far away from the very difficult mode by voice dialogue of the contact staff of client service center.
Application number is 200610033158.4, the utility model name is called the utility model patent of " remote multi-media onsite no-man on-duty telecom business office system ", in this patented claim, contact staff's head portrait and voice can manifest in client, i.e. " face-to-face " dialogue, but customer service only only limits to client screen to client's help, and the contact staff does not have effective way to the client various device aperture position and use order to be described.
Application number is 201010296805.7, the utility model name is called the utility model patent of " remote interactive business hall customer service device and method of operating thereof ", in this patented claim, contact staff's head portrait and voice can manifest in client, i.e. " face-to-face " dialogue.Customer service also can help the user by the mode of remote desktop.But customer service only only limits to the client indicator screen to client's help, and the contact staff does not have effective way to the client various device aperture position and use order to be described.
The utility model content
The purpose of this utility model provides a kind of client terminal, it can realize that the contact staff illustrates various input-output device aperture positions and use order on the self-aided terminal to the client, and is provided at the complete mutual customer service operation indicating system that realizes on this client terminal basis.
For achieving the above object, the utility model is by the following technical solutions:
A kind of client terminal based on cloud computing, it comprises client controller, display screen and input-output device, is furnished with the light suggestion device at described input-output device.
Described input-output device comprises that bank note drops into recognizer, I.D. card reader, bank card card reader, Mobile phone card card sender, code keypad, mobile phone wallet card reader, strip printer or Fingerprint Identification Unit.
Described smooth suggestion device is made of led chip or lyo-luminescence device.
A kind of complete mutual customer service operation indicating system based on cloud computing, it comprises client terminal, seat terminal and the cloud server of mutually intercommunication; Described client terminal is made of client controller, client input-output device, is furnished with the light suggestion device at described client input-output device; Wherein the client controller occurs operation requests to cloud server, cloud server is looked for the needed multimedia messages of operation requests, and send simultaneously the multimedia action command to client terminal and seat terminal, then the seat terminal sends next step action command to the client controller, and the client controller is controlled corresponding light suggestion device action; Described seat terminal is made of seat side controller, seat end input-output device.
Described cloud server is made of full interactive communication cloud server and complete mutual control cloud server.
Described client terminal is at least one the client terminal that is arranged on public business hall, travel agency, bank outlets, government working hall; Described seat terminal is at least one pedestal seat terminal of Customer Service Center in same public business hall, travel agency, bank outlets, the government working hall.
Adopt the utility model of technique scheme, when the client wants help, the customer service agent personnel are when using voice or video calling mode to instruct, the operation customer service agent terminal computer mutual cloud server of please demanding perfection sends instruction to the client terminal computing machine, and the client terminal computing machine flashes according to the light suggestion device of instruction control appointment.The client sees that the light suggestion device flashes, and knows that namely current operation steps need to carry out at the input-output device of light suggestion device indication.Like this, although the customer service agent personnel are away from client and self-aided terminal, but can be effectively indicate to the client and need the input-output device aperture position and the sequence of operation that operate on the self-aided terminal, larger improvement the client operating experience, improved the work efficiency of linking up efficient and customer service.
Description of drawings
Fig. 1 is the structural drawing of the complete mutual customer service system of the utility model band light suggestion device.
Fig. 2 is the complete mutual customer service of the utility model and terminal operation prompt system synchronous operation sequential chart.
Fig. 3 is the flowchart of multimedia action command in the utility model.
Embodiment
As shown in Figure 1, a kind of client terminal based on cloud computing, it comprises client controller, display screen and input-output device 4, is furnished with light suggestion device 5 at input-output device 4, this light suggestion device 5 is made of led chip, also can be formed by a plurality of LED pointolite combinations, also can be consisted of by other emitting components such as lyo-luminescence devices.Above-mentioned input-output device 4 comprises that bank note drops into recognizer, I.D. card reader, bank card card reader, Mobile phone card card sender, code keypad, mobile phone wallet card reader, strip printer or Fingerprint Identification Unit etc.
A kind of complete mutual customer service operation indicating system based on cloud computing, it comprises client terminal 1, seat terminal 2 and the cloud server 3 of mutually intercommunication; Client terminal 1 is made of client controller, client input-output device 4, is furnished with light suggestion device 5 at above-mentioned client input-output device 4; Wherein the client controller occurs operation requests to cloud server 3, cloud server 3 is looked for the needed multimedia messages of operation requests, and send simultaneously the multimedia action command to client terminal 1 and seat terminal 2, then the seat terminal sends next step action command to the client controller, and the client controller is controlled corresponding light suggestion device action; The seat terminal is by seat side controller 6, seat end input-output device 7(keyboard, mouse or touch-screen) consist of.
Described cloud server is made of the computing machine of cloud server level.
Client terminal is at least one the client terminal that is arranged on public business hall, travel agency, bank outlets, government working hall; Described seat terminal is at least one pedestal seat terminal of Customer Service Center in same public business hall, travel agency, bank outlets, the government working hall.
As shown in Figure 2, the complete mutual customer service method of a kind of band light suggestion device, it may further comprise the steps:
2. the family terminal is sent operation requests to cloud server;
2. after cloud server receives the operation requests of client terminal transmission, look for the needed multimedia messages of operation requests, and send simultaneously the multimedia action command to client terminal and seat terminal, such as Fig. 3;
3. client terminal and seat terminal are carried out respectively the multimedia action, and performed multimedia action is presented on client terminal and the seat terminal; Described step 3. in, client terminal is back to cloud server with the information of running succeeded after executing multimedia action, cloud server is forwarded to the seat terminal with the information of running succeeded.
4. seat terminal next step action command that the client need to be operated changes the lamp bright signal of light suggestion device into, and this lamp bright signal is sent to corresponding light suggestion device, prompting light suggestion device, and how prompting user operates.
Claims (6)
1. client terminal based on cloud computing, it comprises client controller, display screen and input-output device, it is characterized in that: be furnished with the light suggestion device at described input-output device.
2. the client terminal based on cloud computing according to claim 1 is characterized in that: described input-output device comprises that bank note drops into recognizer, I.D. card reader, bank card card reader, Mobile phone card card sender, code keypad, mobile phone wallet card reader, strip printer or Fingerprint Identification Unit.
3. the client terminal based on cloud computing according to claim 1, it is characterized in that: described smooth suggestion device is made of led chip or lyo-luminescence device.
4. complete mutual customer service operation indicating system based on cloud computing that realizes based on the claims 1 described client terminal, it is characterized in that: it comprises client terminal, seat terminal and the cloud server of mutually intercommunication; Described client terminal is made of client controller, client input-output device, is furnished with the light suggestion device at described client input-output device; Described seat terminal is made of seat side controller, seat end input-output device.
5. the complete mutual customer service operation indicating system based on cloud computing according to claim 4, it is characterized in that: described cloud server is made of full interactive communication cloud server and complete mutual control cloud server.
6. the complete mutual customer service operation indicating system based on cloud computing according to claim 4, it is characterized in that: described client terminal is at least one the client terminal that is arranged on public business hall, travel agency, bank outlets, government working hall; Described seat terminal is at least one pedestal seat terminal of Customer Service Center in same public business hall, travel agency, bank outlets, the government working hall.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220108543 CN202904751U (en) | 2012-03-21 | 2012-03-21 | A client terminal and a full interactive client service operation prompt system based on cloud computing |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220108543 CN202904751U (en) | 2012-03-21 | 2012-03-21 | A client terminal and a full interactive client service operation prompt system based on cloud computing |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN202904751U true CN202904751U (en) | 2013-04-24 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 201220108543 Expired - Lifetime CN202904751U (en) | 2012-03-21 | 2012-03-21 | A client terminal and a full interactive client service operation prompt system based on cloud computing |
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| CN (1) | CN202904751U (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103325191A (en) * | 2012-03-21 | 2013-09-25 | 正信智云（北京）科技发展有限公司 | Complete-interactive customer service terminal operation prompting system based on cloud computing and method thereof |
| CN105488890A (en) * | 2015-12-05 | 2016-04-13 | 黄大成 | Connection system for automatic identification and check of personal information |
-
2012
- 2012-03-21 CN CN 201220108543 patent/CN202904751U/en not_active Expired - Lifetime
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103325191A (en) * | 2012-03-21 | 2013-09-25 | 正信智云（北京）科技发展有限公司 | Complete-interactive customer service terminal operation prompting system based on cloud computing and method thereof |
| CN103325191B (en) * | 2012-03-21 | 2016-12-14 | 正信智云（北京）科技发展有限公司 | A kind of complete mutual customer service terminal operation prompt system based on cloud computing and method thereof |
| CN105488890A (en) * | 2015-12-05 | 2016-04-13 | 黄大成 | Connection system for automatic identification and check of personal information |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CX01 | Expiry of patent term | ||
| CX01 | Expiry of patent term |
Granted publication date: 20130424 |