CN116843043B - Intelligent data processing method and system based on intelligent gateway - Google Patents
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Abstract
The invention belongs to the technical field of intelligent government affairs, and provides an intelligent data processing method and system based on an intelligent gateway. The method comprises the following steps: acquiring the number of people pre-transacted by the same government service in the current period so as to send a first instruction to all informationized devices based on the intelligent gateway; acquiring information of a client to be handled at the current moment to issue a second instruction to the first informationized equipment based on the intelligent gateway; the second instruction is used for calling corresponding personal information and electronic data of the client to be handled to the display front end of the first informationized equipment of the first window; acquiring the transaction feedback of the client to be handled in the first informatization equipment, issuing a third instruction to the second informatization equipment of the second window based on the intelligent gateway, and issuing a fourth instruction to the personal terminal of the client to be handled; repeating the previous step until the client to be handled completes corresponding business handling, and issuing a handling certificate required by the client to the personal terminal based on the intelligent gateway. The invention is reasonable and orderly and has higher efficiency when the government affairs are transacted.
Description
Technical Field
The invention relates to the technical field of intelligent government affairs, in particular to an intelligent data processing method and system based on an intelligent gateway.
Background
The government affair hall is a medium for government authorities to provide government affair services for masses, and along with the development of information technology, various informationized devices are gradually introduced into the government affair hall so as to provide more reasonable and orderly government affair consultation, handling and other services for masses.
The current information processing flow based on the government affair hall mainly comprises the following steps: firstly, the masses reserve the business to be handled remotely or temporarily based on personal terminals or on-site queuing machines to acquire corresponding queuing numbers and business window information; and then, carrying out business transaction to the corresponding window position based on the queuing number and the business window information. However, since government business is different from other types of business, the whole handling process needs to carry out strict auditing on various data; and is more complex and cumbersome than other types of traffic; the transaction period is generally long and cannot be completed in one window at a time.
However, the current informatization government affair hall only introduces various informatization devices into the hall to replace the original manual operation and the like, and only uses the basic functions of the informatization devices in the information processing process; without paying attention to the cumbersome complexity of government services. Thus leading to the defects that the government affairs hall is crowded and the business handling efficiency is difficult to optimize.
Disclosure of Invention
The invention aims to provide an intelligent data processing method and system based on an intelligent gateway, which are used for solving the technical problems of crowding of personnel and low business handling efficiency in the existing government affairs hall.
In order to achieve the above purpose, the present invention proposes the following technical scheme:
in a first aspect, the present technical solution provides an intelligent data processing method based on an intelligent gateway.
Comprising the following steps:
acquiring the number of people pre-transacted by the same government service in the current period so as to send a first instruction to all informationized devices based on the intelligent gateway; wherein the first instruction is used for controlling the corresponding number of informationized devices to be started;
acquiring information of a client to be handled at the current moment so as to send a second instruction to first informationized equipment of a first window based on an intelligent gateway; the second instruction is used for calling the corresponding personal information and electronic data of the client to be handled to the display front end of the first informatization device;
acquiring the check feedback of the client to be handled in the first informatization equipment, issuing a third instruction to the second informatization equipment of the second window based on the intelligent gateway, and issuing a fourth instruction to the personal terminal of the client to be handled; the third instruction is used for transmitting the personal information corresponding to the client to be handled and the electronic data handled by the first informatization equipment to the display front end of the second informatization equipment; the personal terminal is accessed into a local area network of a government affair hall, and the fourth instruction is used for guiding clients to be handled to a corresponding window in a first preset period of time to continue business handling;
and repeating the previous step until the client to be handled completes corresponding business handling, and issuing a handling certificate required by the client to the personal terminal based on the intelligent gateway.
Further, the obtaining the transaction feedback of the to-be-handled client in the first informatization device to issue the third instruction to the second informatization device of the second window based on the intelligent gateway includes:
forwarding the public key generated by the second informationized device based on an intelligent gateway;
encrypting the electronic data transacted by the first informatization device through the public key and forwarding the electronic data to the second informatization device based on an intelligent gateway; the encrypted electronic data transacted by the first informatization device can be decrypted by a private key generated by the second informatization device;
wherein the public key and the private key are a pair of keys.
Further, the obtaining the number of people pre-transacted by the same government service in the current period to issue the first instruction to all the informationized devices based on the intelligent gateway includes:
when the customer is judged to transact business voice through voice input, integrating an original voice signal and carrying out fuzzy semantic recognition on the original voice signal based on an intelligent gateway so as to generate a standard voice signal corresponding to the business to be handled of the customer;
forwarding the standard voice signal to the front end of a queuing machine of a personal terminal or a government hall of a client based on an intelligent gateway, and performing voice broadcasting;
and confirming that the voice reservation service is successful based on the feedback of the client to the voice broadcasting.
Further, the method comprises the steps of:
performing format conversion on the electronic data to obtain a plurality of image data corresponding to the electronic data;
sequentially performing first recognition on the image data based on a pre-trained first image recognition model to recognize a plurality of first images corresponding to the image data and a plurality of second images corresponding to the text data;
performing first recognition on the first image based on a pre-trained second image recognition model, and confirming whether image data are wrong based on a first recognition result;
and carrying out second recognition on the second image based on an optical character recognition algorithm, and confirming whether the text data is wrong or not based on a second recognition result.
Further, the repeating the previous step until the client to be handled completes the corresponding business handling, and before issuing the handling certificate required by the client to the personal terminal based on the intelligent gateway, the method comprises the following steps:
judging that the client to be handled cannot complete corresponding business handling in the working time of the same day;
when judging that the loss of the client material is caused, storing processed electronic data corresponding to the client to be handled into informationized equipment of a corresponding window according to the current day handling process, and simultaneously issuing a fifth instruction to a personal terminal based on an intelligent gateway; otherwise, storing the processed electronic data corresponding to the client to be handled into the informatization equipment of the next window according to the current day handling process, and simultaneously, issuing a fifth instruction to the personal terminal based on the intelligent gateway; the fifth instruction is used for guiding the client to continue the business handling to the government affair hall within a second preset period;
when the client to be handled does not continue to conduct the business handling within the second preset period, a sixth instruction is issued to corresponding informationized equipment based on an intelligent gateway; and the sixth instruction is used for deleting the processed electronic data corresponding to the client to be handled in the informationized equipment.
In a second aspect, the present technical solution provides an intelligent data processing system based on an intelligent gateway.
Comprising the following steps:
the first issuing module is used for acquiring the number of people pre-transacted by the same government service in the current period so as to issue a first instruction to all informationized devices based on the intelligent gateway; wherein the first instruction is used for controlling the corresponding number of informationized devices to be started;
the second issuing module is used for acquiring the information of the client to be handled at the current moment so as to issue a second instruction to the first informationized equipment of the first window based on the intelligent gateway; the second instruction is used for calling the corresponding personal information and electronic data of the client to be handled to the display front end of the first informatization device;
the third issuing module is used for acquiring the office feedback of the client to be handled in the first informatization equipment so as to issue a third instruction to the second informatization equipment of the second window based on the intelligent gateway and issue a fourth instruction to the personal terminal of the client to be handled; the third instruction is used for transmitting the personal information corresponding to the client to be handled and the electronic data handled by the first informatization equipment to the display front end of the second informatization equipment; the personal terminal is accessed into a local area network of a government affair hall, and the fourth instruction is used for guiding clients to be handled to a corresponding window in a preset period of time to continue business handling;
and the circulation execution module is used for repeatedly calling the third issuing module until the client to be handled completes corresponding business handling, and issuing a handling certificate required by the client to the personal terminal based on the intelligent gateway.
Further, the third issuing module includes:
a preprocessing subunit, configured to forward, based on an intelligent gateway, a public key generated by the second informationized device;
the encryption subunit is used for encrypting the electronic data transacted by the first informatization equipment through the public key and forwarding the electronic data to the second informatization equipment based on the intelligent gateway; the encrypted electronic data transacted by the first informatization device can be decrypted by a private key generated by the second informatization device;
wherein the public key and the private key are a pair of keys.
Further, the first issuing module includes:
the first judging unit is used for judging that when a customer performs business voice handling through voice input, the original voice signals are integrated and fuzzy semantic recognition is performed on the original voice signals based on the intelligent gateway so as to generate standard voice signals corresponding to business to be handled of the customer;
the signal feedback unit is used for forwarding the standard voice signal to the personal terminal of the client or the front end of the queuing machine of the government hall based on the intelligent gateway and performing voice broadcasting;
and the signal confirmation unit is used for confirming that the voice reservation service is successful based on the feedback of the client to the voice broadcasting.
Further, the method comprises the steps of:
the format conversion module is used for carrying out format conversion on the electronic data to obtain a plurality of image data corresponding to the electronic data;
the first recognition module is used for sequentially carrying out first recognition on the image data based on a pre-trained first image recognition model so as to recognize a plurality of first images corresponding to the image data and a plurality of second images corresponding to the text data;
the second recognition module is used for carrying out first recognition on the first image based on a pre-trained second image recognition model and confirming whether image data are wrong or not based on a first recognition result;
and the third recognition module is used for carrying out second recognition on the second image based on an optical character recognition algorithm and confirming whether the text data is wrong or not based on a second recognition result.
In a third aspect, the present technical solution provides an electronic device. Comprising at least one processor coupled to a memory, the memory having stored therein a computer program configured to, when executed by the processor, perform any of the methods.
The beneficial effects are that:
according to the technical scheme, the intelligent data processing method based on the intelligent gateway is provided to improve the technical defects that the current government affair hall is crowded and the business handling efficiency is low even if informationized equipment is introduced.
The method comprises the following steps: firstly, acquiring the number of people pre-transacted by the same government service in the current period to issue a first instruction to all informationized devices based on an intelligent gateway; wherein the first instruction is for controlling the corresponding number of informationized devices to be turned on. At this time, the number of open windows and the number of informationized devices can be adjusted based on the number of transactors, so that long-time waiting and crowding are avoided when the transacting demands are large; on the other hand, unnecessary consumption can be avoided when the handling requirement is smaller. Secondly, obtaining the information of the client to be handled at the current moment so as to send a second instruction to the first informatization equipment of the first window based on the intelligent gateway; the second instruction is used for calling the corresponding personal information and electronic data of the client to be handled to the display front end of the first informatization device. Then, obtaining the check feedback of the client to be handled in the first informatization equipment to issue a third instruction to the second informatization equipment of the second window based on the intelligent gateway, and issuing a fourth instruction to the personal terminal of the client to be handled; the third instruction is used for transmitting the personal information corresponding to the client to be handled and the electronic data handled by the first informatization equipment to the display front end of the second informatization equipment; the personal terminal is accessed into a local area network of a government affair hall, and the fourth instruction is used for guiding clients to be handled to the corresponding windows in a first preset period of time to continue business handling. Finally, repeating the previous step until the client to be handled completes corresponding business handling, and issuing a handling certificate required by the client to the personal terminal based on the intelligent gateway. Therefore, when the same client to be handled carries out specific business handling, the intelligent gateway can be based on the information equipment of the corresponding window to avoid the need of waiting in line again when the client to be handled changes to a new window. Meanwhile, corresponding electronic data are automatically adjusted to the front end of the informationized equipment sequentially based on the intelligent gateway, so that the complexity of manually searching and adjusting corresponding client information and data by a worker is avoided; the process is saved, and meanwhile, the error in the manual operation is avoided. Furthermore, the personal terminal of the client is connected into the local area network, and corresponding instructions are issued to the personal terminal based on the intelligent gateway so as to carry out corresponding handling reminding on the client, thereby being beneficial to smooth handling of the business of the client. Because the time limit is carried in the instruction sent to the client, the time waste caused by waiting for the client for a long time by the next window and the loss caused to other clients are avoided.
It should be understood that all combinations of the foregoing concepts, as well as additional concepts described in more detail below, may be considered a part of the inventive subject matter of the present disclosure as long as such concepts are not mutually inconsistent.
The foregoing and other aspects, embodiments, and features of the present teachings will be more fully understood from the following description, taken together with the accompanying drawings. Other additional aspects of the invention, such as features and/or advantages of the exemplary embodiments, will be apparent from the description which follows, or may be learned by practice of the embodiments according to the teachings of the invention.
Drawings
The drawings are not intended to be drawn to scale. In the drawings, each identical or nearly identical component that is illustrated in various figures may be represented by a like numeral. For purposes of clarity, not every component may be labeled in every drawing. Embodiments of various aspects of the invention will now be described, by way of example, with reference to the accompanying drawings, in which:
fig. 1 is a flowchart of an intelligent data processing method based on an intelligent gateway according to the present embodiment;
FIG. 2 is a flow chart of a reservation transaction;
FIG. 3 is a flow chart of encrypting electronic data;
FIG. 4 is a flow chart of an unclassified business process;
FIG. 5 is a flow chart of automatic electronic data processing;
FIG. 6 is a block diagram illustrating a configuration of an intelligent gateway-based intelligent data processing system according to the present embodiment;
fig. 7 is a schematic diagram of an electronic device according to the present embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more clear, the technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings of the embodiments of the present invention. It will be apparent that the described embodiments are some, but not all, embodiments of the invention. All other embodiments, which can be made by a person skilled in the art without creative efforts, based on the described embodiments of the present invention fall within the protection scope of the present invention. Unless defined otherwise, technical or scientific terms used herein should be given the ordinary meaning as understood by one of ordinary skill in the art to which this invention belongs.
The terms "first," "second," and the like in the description and in the claims, are not used for any order, quantity, or importance, but are used for distinguishing between different elements. Also, unless the context clearly indicates otherwise, singular forms "a," "an," or "the" and similar terms do not denote a limitation of quantity, but rather denote the presence of at least one. The terms "comprises," "comprising," or the like are intended to cover a feature, integer, step, operation, element, and/or component recited as being present in the element or article that "comprises" or "comprising" does not exclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof. "up", "down", "left", "right" and the like are used only to indicate a relative positional relationship, and when the absolute position of the object to be described is changed, the relative positional relationship may be changed accordingly.
In the prior art, although various informatization devices are introduced into the information processing device by the government affair hall, the original manual operation and the like are replaced, and the basic functions of the informatization devices are used in the information processing process; without paying attention to the cumbersome complexity of government services. Further, technical defects of crowding personnel, low service handling efficiency and the like often exist in the government affair hall when the business handling is actually carried out. The present embodiment is therefore directed to an intelligent gateway-based intelligent data processing method to improve the above technical drawbacks.
The intelligent data processing method based on the intelligent gateway disclosed in the embodiment is specifically described below with reference to the accompanying drawings.
As shown in fig. 1, the method includes:
step S102, the number of people pre-transacted by the same government affair service in the current period is acquired to issue a first instruction to all informationized devices based on the intelligent gateway.
In this embodiment, the first instruction is configured to control the corresponding number of informationized devices to be turned on. The meaning of opening in this embodiment includes controlling the corresponding number of informationized devices to start when the current period is the beginning of the working time of the day; when the current time period is the middle time period of the working time of the current day, namely, the information equipment which is always in the closed state in the corresponding number is controlled to be started, and the information equipment in the starting state is awakened from the dormant state; or controlling the information-based equipment which is not used in the corresponding number to be dormant in the self-running state.
As a specific implementation manner, in order to meet reservation habits of different customers, voice input is introduced into the reservation of government business in addition to the traditional character input manner. As shown in fig. 2:
step S1022, when the customer is judged to transact business voice by voice input, the original voice signal is integrated, and fuzzy semantic recognition is carried out on the original voice signal based on the intelligent gateway so as to generate a standard voice signal corresponding to the business to be handled of the customer.
And step S1024, forwarding the standard voice signal to the personal terminal of the client or the front end of the queuing machine of the government hall based on the intelligent gateway, and performing voice broadcasting.
And step S1026, confirming that the voice reservation service is successful based on the feedback of the client on the voice broadcasting.
At this time, voice input is introduced in steps S1022 to S1026, and the client is confirmed by voice broadcasting. Therefore, the use requirements of customers in older age groups are especially met; so that the reservation can be smoothly performed while the new generation reservation equipment cannot be used skillfully. Specifically, when the client confirms the voice broadcast, the client can input the voice broadcast to confirm the voice broadcast, and can confirm the voice broadcast through a confirmation button popped up by the front end of the reservation equipment.
Step S104, obtaining the to-be-handled client information at the current moment so as to send a second instruction to the first informationized equipment of the first window based on the intelligent gateway.
In this embodiment, the second instruction is configured to invoke the personal information and the electronic data corresponding to the to-be-handled client to the display front end of the first informationized device.
And step S106, obtaining the transaction feedback of the client to be handled in the first informatization equipment so as to send a third instruction to the second informatization equipment of the second window based on the intelligent gateway, and sending a fourth instruction to the personal terminal of the client to be handled.
In this embodiment, the third instruction is configured to transmit, to the display front end of the second informationized device, the personal information corresponding to the to-be-handled client and the electronic data handled by the first informationized device. The personal terminal is also accessed into a local area network of a government affair hall, and the fourth instruction is used for guiding clients to be handled to the corresponding windows in a first preset period to continue business handling.
Since in the government lobby, in addition to the informatization equipment of the government authorities, the client's personal terminal is allowed to connect into the corresponding local area network. Thus in order to avoid leakage of the electronic data of the customer. As a preferred embodiment, as shown in fig. 3, step S106 further includes:
step S1062, forwarding the public key generated by the second informationized device based on the intelligent gateway.
Step S1064, encrypting the electronic data transacted by the first informationized device by the public key, and forwarding the encrypted electronic data to a second informationized device based on an intelligent gateway; the encrypted electronic data transacted by the first informatization device can be decrypted by a private key generated by the second informatization device. In this embodiment, the public key and the private key are a pair of keys.
At this time, based on the steps S1062 to S1064, the electronic data of the client can be encrypted for transmission, so as to effectively ensure the privacy of the client data and the client benefit.
And S108, repeating the previous step until the client to be handled completes corresponding business handling, and issuing a handling certificate required by the client to the personal terminal based on the intelligent gateway.
As a specific implementation, there are often reasons why a business cannot be completed within a working day. But typically need to be re-transacted when such a situation occurs. Thus to facilitate flow savings in such situations. As shown in fig. 4, before step S108, the method further includes:
step S1072, determining that the client to be handled cannot complete corresponding business handling in the working time of the day.
Step S1074, when the loss of the client material is judged, storing processed electronic data corresponding to the client to be handled into informationized equipment of a corresponding window according to the current day handling process, and simultaneously issuing a fifth instruction to the personal terminal based on the intelligent gateway; otherwise, storing the processed electronic data corresponding to the client to be handled into the informatization equipment of the next window according to the current day handling process, and simultaneously issuing a fifth instruction to the personal terminal based on the intelligent gateway.
In this embodiment, the fifth instruction is configured to direct the client to proceed with the business transaction to the government hall within the second preset period.
Step S1076, when it is determined that the to-be-handled client does not continue to perform the service handling within the second preset period, issuing a sixth instruction to the corresponding informationized device based on the intelligent gateway.
In this embodiment, the sixth instruction is configured to delete the processed electronic data corresponding to the to-be-handled client in the informationized device.
Based on the steps S1072 to S1076, the reason why the service is not completed in the present day can be combed and corresponding measures can be taken. Specifically, in step S1076, the electronic material of the corresponding client that does not perform the service continuation in time within the second preset period is deleted. On one hand, the client information is protected; on the other hand, the storage space of the informatization equipment is also facilitated to be improved, and the operation efficiency is improved.
Preferably, based on the data processing logic of step S1076, the electronic material of the customer who has completed the business transaction is also sent to the storage device based on the intelligent gateway in step S108, so as to store it in the third preset period. On the one hand, when the client carries out personal terminal abnormality and loses the corresponding receipt, the client can directly call to a government hall; avoiding the re-business handling. On the other hand, the internal review of the government authorities is also facilitated, so that the business handling rationality is improved.
In particular, for the first informationized device in step S104. When the client to be handled is to conduct corresponding business for the first time, the first informatization equipment is information equipment for handling; and when the client to be handled continues to conduct corresponding business handling according to the handled flow, the first informatization equipment is informatization equipment corresponding to the handling process.
As a preferred embodiment, electronic data auditing is typically performed manually during business handling. Therefore, in order to improve the business handling efficiency, as shown in fig. 5, the electronic data is processed in the business handling based on the following manner:
step S202, performing format conversion on the electronic data to obtain a plurality of image data corresponding to the electronic data.
Step S204, based on the pre-trained first image recognition model, sequentially performing first recognition on the image data to recognize a plurality of first images corresponding to the image data and a plurality of second images corresponding to the text data.
Step S206, performing first recognition on the first image based on the pre-trained second image recognition model, and confirming whether the image data is wrong based on the first recognition result.
And step S208, performing second recognition on the second image based on an optical character recognition algorithm, and confirming whether the text data is wrong or not based on a second recognition result.
As a preferred embodiment, steps S202-S204 may be used to process electronic materials not only during the processing process. The process may also be used as a data pre-screening process before step S102 to enable the client to confirm whether the data provided by the client is wrong. To facilitate program savings from a client perspective.
At this time, as a specific embodiment, all business materials are submitted in electronic form. But in order to meet the handling requirements of clients carrying paper data or avoid the problems of unclear data scanning and shooting and the like when the clients prepare electronic data by themselves. Independent data electronic equipment such as scanners, shooting instruments and the like is arranged in a government affair hall; to make the paper data electronic. (preferably, the electronic data can be obtained through the personal terminal of the client accessing the local area network.) the electronic data converted at the moment is forwarded to the auditing equipment based on the intelligent gateway so as to audit based on the methods from step S202 to step S208. If the data audit is not passed, the data is directly fed back to the data electronic equipment or the personal terminal for timely modification.
From the above, it can be seen that the intelligent data processing method of the present embodiment introduces the intelligent gateway and the processing mode of the flow into the business handling of the government hall to avoid congestion and improve handling flow. Meanwhile, an image recognition and character recognition algorithm is introduced into the electronic data to automatically process the electronic data; and the problems of incapability of transacting business in the same day, information leakage in electronic data transmission, transacting reservation and the like are also considered, and the corresponding data processing flow is set so as to further optimize the transacting program on the whole.
The above-described programs may be run on a processor or may also be stored in a memory (or referred to as a computer-readable storage medium), including both permanent and non-permanent, removable and non-removable media, and information storage may be implemented by any method or technique. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of storage media for a computer include, but are not limited to, phase change memory (PRAM), static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), read Only Memory (ROM), electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium, which can be used to store information that can be accessed by a computing device. Computer-readable storage media, as defined herein, does not include transitory computer-readable media, such as modulated data signals and carrier waves.
These computer programs may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart block or blocks and/or block diagram block or blocks, and corresponding steps may be implemented in different modules.
Based on the above, the embodiment also provides an intelligent data processing system based on the intelligent gateway. As shown in fig. 6, the system includes:
the first issuing module is used for acquiring the number of people pre-transacted by the same government service in the current period so as to issue a first instruction to all informationized devices based on the intelligent gateway; wherein the first instruction is for controlling the corresponding number of informationized devices to be turned on.
The second issuing module is used for acquiring the information of the client to be handled at the current moment so as to issue a second instruction to the first informationized equipment of the first window based on the intelligent gateway; the second instruction is used for calling the corresponding personal information and electronic data of the client to be handled to the display front end of the first informatization device.
The third issuing module is used for acquiring the office feedback of the client to be handled in the first informatization equipment so as to issue a third instruction to the second informatization equipment of the second window based on the intelligent gateway and issue a fourth instruction to the personal terminal of the client to be handled; the third instruction is used for transmitting the personal information corresponding to the client to be handled and the electronic data handled by the first informatization equipment to the display front end of the second informatization equipment; the personal terminal is accessed into a local area network of a government affair hall, and the fourth instruction is used for guiding clients to be handled to the corresponding windows in a preset period of time to continue business handling.
And the circulation execution module is used for repeatedly calling the third issuing module until the client to be handled completes corresponding business handling, and issuing a handling certificate required by the client to the personal terminal based on the intelligent gateway.
The steps of the intelligent data processing method based on the intelligent gateway disclosed in the above embodiment are used in the system, so that the steps are already described and are not repeated here.
For example, the third issuing module includes:
and the preprocessing subunit is used for forwarding the public key generated by the second informatization device based on the intelligent gateway.
The encryption subunit is used for encrypting the electronic data transacted by the first informatization equipment through the public key and forwarding the electronic data to the second informatization equipment based on the intelligent gateway; the encrypted electronic data transacted by the first informatization device can be decrypted by a private key generated by the second informatization device.
Wherein the public key and the private key are a pair of keys.
For example, the first issuing module includes:
the first judging unit is used for judging that when the client performs business voice handling through voice input, the original voice signals are integrated and fuzzy semantic recognition is performed on the original voice signals based on the intelligent gateway so as to generate standard voice signals corresponding to business to be handled of the client.
And the signal feedback unit is used for forwarding the standard voice signal to the personal terminal of the client or the front end of the queuing machine of the government hall based on the intelligent gateway and performing voice broadcasting.
And the signal confirmation unit is used for confirming that the voice reservation service is successful based on the feedback of the client to the voice broadcasting.
For example, the system further comprises:
and the format conversion module is used for carrying out format conversion on the electronic data so as to acquire a plurality of image data corresponding to the electronic data.
The first recognition module is used for sequentially carrying out first recognition on the image data based on the pre-trained first image recognition model so as to recognize a plurality of first images corresponding to the image data and a plurality of second images corresponding to the text data.
And the second recognition module is used for carrying out first recognition on the first image based on a pre-trained second image recognition model and confirming whether the image data is wrong based on a first recognition result.
And the third recognition module is used for carrying out second recognition on the second image based on an optical character recognition algorithm and confirming whether the text data is wrong or not based on a second recognition result.
For another example, the system further comprises:
the first judging module is used for judging whether the client to be handled can complete corresponding business handling in the working time of the same day.
The second judging module is used for storing processed electronic data corresponding to the client to be handled into the informationized equipment of the corresponding window according to the current day handling process when the loss of the client material is caused, and simultaneously issuing a fifth instruction to the personal terminal based on the intelligent gateway; otherwise, storing the processed electronic data corresponding to the client to be handled into the informatization equipment of the next window according to the current day handling process, and simultaneously, issuing a fifth instruction to the personal terminal based on the intelligent gateway; and the fifth instruction is used for guiding the client to continue the business transaction to the government affair hall within a second preset period.
The third judging module is used for judging that the to-be-handled client does not continue to conduct the business handling in the second preset period, and issuing a sixth instruction to corresponding informationized equipment based on the intelligent gateway; and the sixth instruction is used for deleting the processed electronic data corresponding to the client to be handled in the informationized equipment.
Similarly, the embodiment also provides electronic equipment. As shown in fig. 7, the electronic device includes at least one processor coupled to a memory, the memory having stored therein a computer program configured to perform the method when executed by the processor.
As the system is built based on the method, steps for performing the method; the electronic device is also configured to perform the method. Therefore, the system and the electronic equipment have the technical advantages of avoiding congestion and improving handling efficiency when in actual use.
While the invention has been described with reference to preferred embodiments, it is not intended to be limiting. Those skilled in the art will appreciate that various modifications and adaptations can be made without departing from the spirit and scope of the present invention. Accordingly, the scope of the invention is defined by the appended claims.
Claims (8)
1. An intelligent data processing method based on an intelligent gateway is characterized by comprising the following steps:
step S102: acquiring the number of people pre-transacted by the same government service in the current period so as to send a first instruction to all informationized devices based on the intelligent gateway; wherein the first instruction is used for controlling the corresponding number of informationized devices to be started;
step S104: acquiring information of a client to be handled at the current moment so as to send a second instruction to first informationized equipment of a first window based on an intelligent gateway; the second instruction is used for calling the corresponding personal information and electronic data of the client to be handled to the display front end of the first informatization device;
step S106: acquiring the check feedback of the client to be handled in the first informatization equipment, issuing a third instruction to the second informatization equipment of the second window based on the intelligent gateway, and issuing a fourth instruction to the personal terminal of the client to be handled; the third instruction is used for transmitting the personal information corresponding to the client to be handled and the electronic data handled by the first informatization equipment to the display front end of the second informatization equipment; the personal terminal is accessed into a local area network of a government affair hall, and the fourth instruction is used for guiding clients to be handled to a corresponding window in a first preset period of time to continue business handling;
the obtaining the transaction feedback of the client to be handled in the first informatization device to issue a third instruction to the second informatization device of the second window based on the intelligent gateway comprises the following steps: firstly, forwarding a public key generated by the second informatization equipment based on an intelligent gateway; secondly, encrypting the electronic data transacted by the first informatization device through the public key and forwarding the electronic data to the second informatization device based on an intelligent gateway; the encrypted electronic data transacted by the first informatization device can be decrypted by a private key generated by the second informatization device, and the public key and the private key are a pair of keys;
step S108: and repeating the step S106 until the client to be handled completes corresponding business handling, and issuing a handling certificate required by the client to the personal terminal based on the intelligent gateway.
2. The intelligent data processing method based on the intelligent gateway according to claim 1, wherein the obtaining the number of people pre-transacted with the same government service in the current period to issue the first instruction to all the informationized devices based on the intelligent gateway comprises:
step S1022: when the customer is judged to transact business voice through voice input, integrating an original voice signal and carrying out fuzzy semantic recognition on the original voice signal based on an intelligent gateway so as to generate a standard voice signal corresponding to the business to be handled of the customer;
step S1024: forwarding the standard voice signal to the front end of a queuing machine of a personal terminal or a government hall of a client based on an intelligent gateway, and performing voice broadcasting;
step S1026: and confirming that the voice reservation service is successful based on the feedback of the client to the voice broadcasting.
3. The intelligent gateway-based intelligent data processing method according to claim 1, comprising:
step S202: performing format conversion on the electronic data to obtain a plurality of image data corresponding to the electronic data;
step S204: sequentially performing first recognition on the image data based on a pre-trained first image recognition model to recognize a plurality of first images corresponding to the image data and a plurality of second images corresponding to the text data;
step S206: performing first recognition on the first image based on a pre-trained second image recognition model, and confirming whether image data are wrong based on a first recognition result;
step S208: and carrying out second recognition on the second image based on an optical character recognition algorithm, and confirming whether the text data is wrong or not based on a second recognition result.
4. The intelligent data processing method according to claim 1, wherein the repeating step S106 until the to-be-handled client completes the corresponding business transaction, and before issuing the transaction certificate required by the client to the personal terminal based on the intelligent gateway comprises:
step S107: when judging that the client to be handled cannot complete corresponding business handling due to the lack of client materials in the working time of the same day, storing processed electronic data corresponding to the client to be handled into informationized equipment of a corresponding window according to the handling process of the same day, and simultaneously issuing a fifth instruction to a personal terminal based on an intelligent gateway; and the fifth instruction is used for guiding the client to continue the business transaction to the government affair hall within a second preset period.
5. An intelligent data processing system based on an intelligent gateway, comprising:
the first issuing module is used for acquiring the number of people pre-transacted by the same government service in the current period so as to issue a first instruction to all informationized devices based on the intelligent gateway; wherein the first instruction is used for controlling the corresponding number of informationized devices to be started;
the second issuing module is used for acquiring the information of the client to be handled at the current moment so as to issue a second instruction to the first informationized equipment of the first window based on the intelligent gateway; the second instruction is used for calling the corresponding personal information and electronic data of the client to be handled to the display front end of the first informatization device;
the third issuing module is used for acquiring the office feedback of the client to be handled in the first informatization equipment so as to issue a third instruction to the second informatization equipment of the second window based on the intelligent gateway and issue a fourth instruction to the personal terminal of the client to be handled; the third instruction is used for transmitting the personal information corresponding to the client to be handled and the electronic data handled by the first informatization equipment to the display front end of the second informatization equipment; the personal terminal is accessed into a local area network of a government affair hall, and the fourth instruction is used for guiding clients to be handled to a corresponding window in a preset period of time to continue business handling; the obtaining the transaction feedback of the client to be handled in the first informatization device to issue a third instruction to the second informatization device of the second window based on the intelligent gateway comprises the following steps: firstly, forwarding a public key generated by the second informatization equipment based on an intelligent gateway; secondly, encrypting the electronic data transacted by the first informatization device through the public key and forwarding the electronic data to the second informatization device based on an intelligent gateway; the encrypted electronic data transacted by the first informatization device can be decrypted by a private key generated by the second informatization device, and the public key and the private key are a pair of keys;
and the circulation execution module is used for repeatedly calling the third issuing module until the client to be handled completes corresponding business handling, and issuing a handling certificate required by the client to the personal terminal based on the intelligent gateway.
6. The intelligent gateway-based intelligent data processing system of claim 5, wherein the first issuing module comprises:
the first judging unit is used for judging that when a customer performs business voice handling through voice input, the original voice signals are integrated and fuzzy semantic recognition is performed on the original voice signals based on the intelligent gateway so as to generate standard voice signals corresponding to business to be handled of the customer;
the signal feedback unit is used for forwarding the standard voice signal to the personal terminal of the client or the front end of the queuing machine of the government hall based on the intelligent gateway and performing voice broadcasting;
and the signal confirmation unit is used for confirming that the voice reservation service is successful based on the feedback of the client to the voice broadcasting.
7. The intelligent gateway-based intelligent data processing system of claim 5, comprising:
the format conversion module is used for carrying out format conversion on the electronic data to obtain a plurality of image data corresponding to the electronic data;
the first recognition module is used for sequentially carrying out first recognition on the image data based on a pre-trained first image recognition model so as to recognize a plurality of first images corresponding to the image data and a plurality of second images corresponding to the text data;
the second recognition module is used for carrying out first recognition on the first image based on a pre-trained second image recognition model and confirming whether image data are wrong or not based on a first recognition result;
and the third recognition module is used for carrying out second recognition on the second image based on an optical character recognition algorithm and confirming whether the text data is wrong or not based on a second recognition result.
8. An electronic device comprising at least one processor coupled to a memory, the memory having stored therein a computer program configured to perform the method of any of claims 1-4 when executed by the processor.
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