CN111861390A - Intelligent network business handling method and system - Google Patents
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Abstract
The invention provides a method and a system for intelligently handling website services, wherein the method comprises the following steps: acquiring the class of a network point service, and splitting the network point service into one or more service sub-processes according to the class and the handling process sequence of a service port of a network point; writing the business sub-processes into a preset business handling task table according to the handling process sequence; acquiring an identity and a to-be-handled service description of a user, analyzing the to-be-handled service description through a semantic analysis algorithm to acquire a corresponding to-be-handled service type, and acquiring one or more service sub-processes arranged in sequence in a service handling task table according to the to-be-handled service type; and pushing the identity identifiers to the service port in sequence, and guiding the user to go to the service to be handled through the service port.
Description
Technical Field
The invention relates to the field of intelligent scheduling, in particular to a method and a system for intelligently handling network point services.
Background
Along with the popularization of intellectualization, more and more industries begin to adopt intelligent scheduling to improve the working efficiency of personnel and the utilization rate of resources; at present, in banking outlets or other service halls, a user firstly takes a number and then queues for a long time for handling services. When business is handled, the identity document is firstly displayed, then the business to be handled is described, and the clerk inputs and verifies the identity to complete the business handling. Meanwhile, various self-service devices of the network are not high in utilization rate due to unfamiliarity of users; for a large number of semi-self-service businesses for proving and printing and medium getting, because the counter and the self-service equipment cannot share information and can only operate at the counter in the whole flow, the workload of the teller is huge, and the user needs to wait for a long time.
Moreover, in the traditional business handling mode, the whole process is handled in a counter, a user selects a corresponding business number on a traditional number taking machine, when queuing to the counter, the business requirements need to be described, an identity card or a bank card is swiped, the steps of teller entry operation, printing operation, material object medium providing and the like are waited, and the user experience and the teller efficiency are very poor.
Therefore, an effective intelligent scheduling scheme is urgently needed in the industry to solve the problem of great waste of personnel efficiency in the traditional network point service handling process.
Disclosure of Invention
The invention aims to provide a network point service intelligent handling method and a network point service intelligent handling system, which can effectively exert the convenience of self-service equipment and intelligent identification, acquire user requirements by utilizing voice identification and semantic understanding, acquire user identity information by utilizing an intelligent card reader, share information by utilizing a network point intelligent local area network, realize information linkage service by utilizing face identification, and realize one-time acquisition of user information and service requirements and full network point application service by creating a network point intelligent service dispatching system; meanwhile, the intelligent scheduling scheme is adopted to realize the high-efficiency matching connection between the user and the staff.
In order to achieve the above object, the present invention provides an intelligent network business handling method, which comprises: acquiring the class of a network node service, splitting the network node service into one or more service sub-processes according to the class and the handling process sequence of a service port of the network node, and constructing a service handling task table according to the service sub-processes; writing the business sub-processes into a preset business handling task table according to the handling process sequence; acquiring an identity of a user and a to-be-handled service description, and acquiring one or more service sub-processes arranged in sequence in the service handling task list according to the to-be-handled service type corresponding to the to-be-handled service description; and pushing the identity identifiers to the service port in sequence, and guiding the user to go to the service to be handled through the service port.
In the foregoing method for intelligently transacting a website service, preferably, the pushing the identity identifiers to the service ports in sequence includes: traversing the service sub-processes in the service handling task list in sequence and collecting the working state and the service type of each service port of the current network point; and pushing the first business sub-process to be handled in the business handling task list to a corresponding service port according to the working state and the business type.
In the foregoing method for intelligently handling a website service, preferably, the guiding a user to go to a service to be handled through the service port includes: acquiring an identity of a user through the service port, and comparing the identity with the received identity; and performing service handling according to the comparison result and the received corresponding service sub-flow, and registering the service handling result to the service handling task table.
In the foregoing method for intelligently handling a website service, preferably, the guiding the user to go to a service to be handled through the service port further includes: when the service handling task table comprises a plurality of service sub-processes, extracting unprocessed first service sub-processes in the service handling task table in sequence; acquiring the working states of one or more service ports which accord with the business handling in the current network point according to the business handling type of the business sub-process; and comparing the working state with a preset threshold value, and pushing the unprocessed first-order business sub-process to a corresponding service port according to a comparison result.
In the foregoing intelligent network business handling method, preferably, obtaining one or more business sub-processes arranged in sequence in the business handling task table according to the to-be-handled business category corresponding to the to-be-handled business description includes: analyzing the to-be-handled service description through a semantic analysis algorithm to obtain a corresponding to-be-handled service category; and obtaining one or more corresponding business sub-processes according to the to-be-handled business category and the business handling task table, and arranging the business sub-processes in sequence according to business relevance.
In the foregoing method for intelligently handling a website service, preferably, the guiding a user to go to a service to be handled through the service port includes: generating prompt information according to the received identity, and informing the user to go to the corresponding service port through the prompt information; the service port collects the identity of a user and compares the collected identity with the received identity; and after the comparison is passed, executing corresponding service handling according to the service sub-flow in the service handling task table, and registering a service handling result to the service handling task table.
In the foregoing intelligent service handling method for a website, preferably, the identity includes one or more combinations of certificate information, biometric information, or a unique number generated by a preset encryption algorithm.
In the above-mentioned intelligent service handling method, preferably, the biometric information includes a combination of one or more of face data, fingerprint data, and iris data.
The invention also provides a network point service intelligent handling system, which comprises a guide terminal, a resolving device and a plurality of service ports; the analysis device is used for acquiring the category of the website service, dividing the website service into one or more service sub-processes according to the handling process sequence of the service port of the website according to the category, and constructing a service handling task table according to the service sub-processes; writing the business sub-processes into a preset business handling task table according to the handling process sequence; the guiding terminal is used for acquiring the identity of a user and the to-be-handled service description, and acquiring one or more service sub-processes arranged in sequence in the service handling task table according to the to-be-handled service type corresponding to the to-be-handled service description; the identity identifiers are pushed to the service ports in sequence, and the users are guided to go to the service ports to be handled through the service ports; the service port is used for collecting the identity of a user; and transacting the corresponding business sub-process for the user according to the received identity and the collected identity.
In the above-mentioned intelligent service handling system of a network node, preferably, the guidance terminal further includes a scheduling module, and the scheduling module is configured to traverse the service sub-processes in the service handling task list in sequence and collect the working states and service types of each service port of the current network node; and pushing the first business sub-process to be handled in the business handling task list to a corresponding service port according to the working state and the business type.
In the above-mentioned intelligent network site transaction system, preferably, the service port further includes: acquiring an identity of a user through the service port, and comparing the identity with the received identity; and performing service handling according to the comparison result and the received corresponding service sub-flow, and registering the service handling result to the service handling task table.
In the above system for intelligently handling website services, preferably, the scheduling module further includes: when the service handling task table comprises a plurality of service sub-processes, extracting unprocessed first service sub-processes in the service handling task table in sequence; acquiring the working states of one or more service ports which accord with the business handling in the current network point according to the business handling type of the business sub-process; and comparing the working state with a preset threshold value, and pushing the unprocessed first-order business sub-process to a corresponding service port according to a comparison result.
In the above-mentioned intelligent network business handling system, preferably, the guidance terminal includes a voice recognition module, and the voice recognition module is configured to analyze the to-be-handled business description through a semantic analysis algorithm to obtain a corresponding to-be-handled business category; and obtaining one or more corresponding business sub-processes according to the to-be-handled business category and the business handling task table, and arranging the business sub-processes in sequence according to business relevance.
In the above-mentioned intelligent network site transaction system, preferably, the service port further includes: generating prompt information according to the received identity, and informing the user to go to the corresponding service port through the prompt information; and comparing the received identity with the collected identity, executing corresponding service handling according to the service sub-flow in the service handling task table after the comparison is passed, and registering a service handling result to the service handling task table.
The invention also provides an electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method when executing the computer program.
The present invention also provides a computer-readable storage medium storing a computer program for executing the above method.
The invention has the beneficial technical effects that: the user can describe the own requirements at the reception terminal once without repeatedly stating for many times, and does not need to show the identity or show the queuing number again after the user arrives at a handling device or a counter; meanwhile, the system can carry out identity verification and service preprocessing in advance, and the service handling efficiency is greatly improved. The counter and self-service equipment of the network are fully utilized to handle complex business rapidly in a pipeline mode, and long-time waiting for counter handling is not needed.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the principles of the invention. In the drawings:
fig. 1 is a schematic flow chart of an intelligent network site service handling method according to an embodiment of the present invention;
fig. 2 is a schematic flow chart illustrating service port selection according to an embodiment of the present invention;
fig. 3 is a schematic flow diagram of a single business sub-flow push according to an embodiment of the present invention;
fig. 4 is a schematic flow chart illustrating pushing of multiple business sub-processes according to an embodiment of the present invention;
FIG. 5 is a flow chart illustrating service port transaction according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of an intelligent network site service handling system according to an embodiment of the present invention;
fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The following detailed description of the embodiments of the present invention will be provided with reference to the drawings and examples, so that how to apply the technical means to solve the technical problems and achieve the technical effects can be fully understood and implemented. It should be noted that, unless otherwise specified, the embodiments and features of the embodiments of the present invention may be combined with each other, and the technical solutions formed are within the scope of the present invention.
Additionally, the steps illustrated in the flow charts of the figures may be performed in a computer system such as a set of computer-executable instructions and, although a logical order is illustrated in the flow charts, in some cases, the steps illustrated or described may be performed in an order different than here.
Referring to fig. 1, an intelligent network site service handling method provided by the present invention includes:
S101, acquiring the category of a network point service, splitting the network point service into one or more service sub-processes according to the category and the handling process sequence of a service port of a network point, and constructing a service handling task table according to the service sub-processes;
s102, writing the business sub-processes into a preset business handling task table according to the handling process sequence;
s103, acquiring an identity of a user and a to-be-handled service description, and acquiring one or more service sub-processes arranged in sequence in the service handling task list according to the to-be-handled service type corresponding to the to-be-handled service description;
s104, the identity identifications are pushed to the service port in sequence, and the user is guided to go to the service port for business handling to be done.
In the above embodiment, the identification includes one or more combinations of certificate information, biometric information, or a unique number generated by a preset encryption algorithm; wherein the biometric information comprises a combination of one or more of face data, fingerprint data, and iris data. The division and the sequencing of the business sub-processes in step S101 can be selectively adjusted by the staff according to the actual situation, for example: based on different proportions of each website window and terminal equipment, a corresponding business adjustment mode can be adopted, and when more manual seats are available, more manual services are arranged in the business sub-process; when the number of the manual seats is less, more terminal equipment services are arranged; in actual work, multiple processes can be arranged for the same service, and different service environments are provided, for example, more users are handled for the current service, and each service sub-process tends to be handled independently by adopting a more efficient terminal, so that the service handling efficiency is improved; when the current business handling users are few and the manual seats are idle, each business sub-process tends to adopt a more friendly manual handling process so as to improve the comfort of the users; therefore, in the above embodiment, the step S103 may further include acquiring the working states of the service ports of the current network node, and obtaining one or more service sub-processes arranged in sequence in the service processing task table according to the working states and preset rules; of course, those skilled in the art can also select other ways to be used to add to the above embodiments according to actual needs, and the invention is not limited to this.
Referring to fig. 2, in an embodiment of the present invention, sequentially pushing the ids to the service ports may include:
s201, traversing the business sub-processes in the business handling task list in sequence and collecting the working state and the business type of each service port of the current network point;
s202, pushing the first business sub-process to be handled in the business handling task list to a corresponding service port according to the working state and the business type.
Specifically, the transaction type of the first unprocessed service sub-process in the service transaction task table can be used for determining which service ports can handle the service, and which service ports are idle and can carry the service, so that the final transaction service port of the service sub-process is determined, and then the service sub-process is pushed to the corresponding service port to guide the user to handle the service; of course, if a plurality of service ports can handle the service in actual work, at least one service port can be randomly allocated to handle the service. It should be noted that if there is no service port that is idle at present and the service sub-process can be handled, the user can be prompted by broadcast or other means to wait, and the working state of each service port is monitored, and the service port is allocated when idle, or the queuing time of the service port capable of processing the service is calculated by a decision tree algorithm, and the service sub-process is pushed to activate the user to queue according to the queuing time. Those skilled in the art can adjust the above-mentioned examples according to the actual situation, and the invention is not further limited herein.
Referring to fig. 3, in an embodiment of the present invention, when there is only one business sub-process in the business transaction task table, guiding the user to perform the to-be-handled business transaction through the service port may include:
s301, acquiring an identity of a user through the service port, and comparing the identity with a received identity;
s302, according to the comparison result and the received service transaction executed by the corresponding service sub-process, registering the service transaction result to the service transaction task table.
Referring to fig. 4, in an embodiment of the present invention, when the service transaction task table includes a plurality of service sub-processes, the guiding the user to proceed to the service transaction to be handled through the service port further includes:
s401, extracting unprocessed first-order business sub-processes in the business handling task list in sequence;
s402, acquiring the working states of one or more service ports which accord with the business handling in the current network point according to the business handling type of the business sub-process;
s403, comparing the working state with a preset threshold value, and pushing the unprocessed first business sub-process to a corresponding service port according to the comparison result.
With reference to fig. 3 and 4, in actual work, the number of the business sub-processes in the business handling task table can be determined, when the number is greater than 1, the processing state of each business sub-process in the business handling task table needs to be determined, after the processing is completed, the corresponding business sub-processes can be ignored, and the unprocessed business sub-processes are allocated to the corresponding service ports in sequence for handling, so that the ordered handling of the whole business process is ensured, and the integrity and the standardability of the business handling are maintained.
In an embodiment of the present invention, the step S101, according to the category of the to-be-handled service corresponding to the to-be-handled service description, of obtaining one or more service sub-processes arranged in sequence in the service handling task table may include: analyzing the to-be-handled service description through a semantic analysis algorithm to obtain a corresponding to-be-handled service category; and obtaining one or more corresponding business sub-processes according to the to-be-handled business category and the business handling task table, and arranging the business sub-processes in sequence according to business relevance. In this embodiment, the semantic analysis algorithm may be implemented based on a voice recognition technology in the prior art, and the semantic analysis algorithm is used to determine the category of the service handled by the user, so as to determine the related service sub-process of the service, and provide a process basis for subsequent service handling.
Referring to fig. 5, in an embodiment of the present invention, guiding the user to go to the pending business transaction through the service port further includes:
s501, generating prompt information according to the received identity, and informing a user to go to the corresponding service port through the prompt information;
s502, the service port collects the identity of the user and compares the collected identity with the received identity;
and S503, after the comparison is passed, executing corresponding service handling according to the service sub-processes in the service handling task table, and registering the service handling result to the service handling task table.
In this embodiment, the prompt information may be displayed based on an audio player, an LED display or other prompt devices at each service port, so as to notify the user to go to handle the corresponding business sub-process, and the selection may be performed according to the actual situation of the website in the actual work, which is not further limited in the present invention.
In order to make the application of the above embodiments of the present invention more clearly understood, the following takes an actual work flow as an example to combine the above embodiments, and it should be understood by those skilled in the art that this example is only an implementation of the present invention, and is not intended to limit the present invention in any way.
1. The method comprises the steps of configuring a business flow to generate a business handling task table, conducting the business which is operated simply to a self-service device for handling, conducting the business which needs to be signed to a counter with a corresponding authority, splitting the business with a longer flow, conducting the business with the longer flow by using counter-self-service or self-service-counter linkage, forming configuration information corresponding to the business, the flow, the counter or the device, and storing the configuration information in the business handling task table.
2. The reception terminal receives the customer voice through a microphone, acquires customer service requirements after voice recognition and semantic understanding, or directly acquires the customer service requirements through screen touch input;
3. the reception terminal reads a bank card or an identity card through a card reader to obtain the identity information of the customer;
4. the reception terminal shoots a customer photo through the camera and sends the photo and the customer identity information to the face recognition comparison module;
5. the face recognition comparison module receives the photos and the identity information of the client, compares the photos with the photos in the certificate library and returns a comparison result;
6. the reception terminal receives the consistency result of the face recognition comparison module and associates the customer photo, the identity information and the customer service requirement into a service sub-process;
7. the service processing task table obtains the customer photos, the identity information and the customer service requirements, finds a processing counter or self-service equipment corresponding to the customer service requirements in the service flow configuration information, and distributes the customer photos, the identity information, the customer service requirements and other service sub-flows to the corresponding self-service equipment or counter;
8. The self-service equipment or the counter equipment receives the scheduling task, enters a waiting state, detects that a client arrives, shoots a face picture by the camera, and uploads the shot picture and the received client picture to the face recognition comparison module;
9. the face recognition comparison module receives two pictures sent by the counter or the self-service equipment, performs face comparison, and returns a success mark if the two pictures are consistent (namely the two pictures are the same person);
10. the counter or the self-service equipment receives the information that the face comparison is successful, calls out corresponding service information, client identity information and the like for service handling, and does not need the client to explain service requirements and show certificates again. And after the business is done, sending the transaction information to a business transaction task table of the network.
11. And traversing each service sub-process in the service handling task list, if the service sub-process is the last service sub-process, setting the service requirement to be finished, and if subsequent steps exist, forwarding the customer photo, the identity information and the customer service requirement to the next self-service equipment or counter until the service handling is finished.
Referring to fig. 6, the present invention further provides an intelligent network point service handling system, which includes a guide terminal, a parsing apparatus, and a plurality of service ports; the analysis device is used for acquiring the category of the website service, dividing the website service into one or more service sub-processes according to the handling process sequence of the service port of the website according to the category, and constructing a service handling task table according to the service sub-processes; writing the business sub-processes into a preset business handling task table according to the handling process sequence; the guiding terminal is used for acquiring the identity of a user and the to-be-handled service description, and acquiring one or more service sub-processes arranged in sequence in the service handling task table according to the to-be-handled service type corresponding to the to-be-handled service description; the identity identifiers are pushed to the service ports in sequence, and the users are guided to go to the service ports to be handled through the service ports; the service port is used for collecting the identity of a user; and transacting the corresponding business sub-process for the user according to the received identity and the collected identity.
In the above embodiment, the guidance terminal further includes a scheduling module, where the scheduling module is configured to traverse the service sub-processes in the service handling task table in sequence and collect the working states and service types of the service ports of the current website; and pushing the first business sub-process to be handled in the business handling task list to a corresponding service port according to the working state and the business type. Further, the guidance terminal may further include a voice recognition module, where the voice recognition module is configured to analyze the to-be-handled service description through a semantic analysis algorithm to obtain a corresponding to-be-handled service category; and obtaining one or more corresponding business sub-processes according to the to-be-handled business category and the business handling task table, and arranging the business sub-processes in sequence according to business relevance.
In the above embodiment, the service port further includes: acquiring an identity of a user through the service port, and comparing the identity with the received identity; and performing service handling according to the comparison result and the received corresponding service sub-flow, and registering the service handling result to the service handling task table. Further, the service port further includes: generating prompt information according to the received identity, and informing the user to go to the corresponding service port through the prompt information; and comparing the received identity with the collected identity, executing corresponding service handling according to the service sub-flow in the service handling task table after the comparison is passed, and registering a service handling result to the service handling task table.
In the above embodiment, the scheduling module further includes: when the service handling task table comprises a plurality of service sub-processes, extracting unprocessed first service sub-processes in the service handling task table in sequence; acquiring the working states of one or more service ports which accord with the business handling in the current network point according to the business handling type of the business sub-process; and comparing the working state with a preset threshold value, and pushing the unprocessed first-order business sub-process to a corresponding service port according to a comparison result.
The invention has the beneficial technical effects that: the user can describe the own requirements at the reception terminal once without repeatedly stating for many times, and does not need to show the identity or show the queuing number again after the user arrives at a handling device or a counter; meanwhile, the system can carry out identity verification and service preprocessing in advance, and the service handling efficiency is greatly improved. The counter and self-service equipment of the network are fully utilized to handle complex business rapidly in a pipeline mode, and long-time waiting for counter handling is not needed.
The invention also provides an electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method when executing the computer program.
The present invention also provides a computer-readable storage medium storing a computer program for executing the above method.
As shown in fig. 7, the electronic device 600 may further include: communication module 110, input unit 120, audio processing unit 130, display 160, power supply 170. It is noted that the electronic device 600 does not necessarily include all of the components shown in fig. 7; furthermore, the electronic device 600 may also comprise components not shown in fig. 7, which may be referred to in the prior art.
As shown in fig. 7, the central processor 100, sometimes referred to as a controller or operational control, may include a microprocessor or other processor device and/or logic device, the central processor 100 receiving input and controlling the operation of the various components of the electronic device 600.
The memory 140 may be, for example, one or more of a buffer, a flash memory, a hard drive, a removable media, a volatile memory, a non-volatile memory, or other suitable device. The information relating to the failure may be stored, and a program for executing the information may be stored. And the central processing unit 100 may execute the program stored in the memory 140 to realize information storage or processing, etc.
The input unit 120 provides input to the cpu 100. The input unit 120 is, for example, a key or a touch input device. The power supply 170 is used to provide power to the electronic device 600. The display 160 is used to display an object to be displayed, such as an image or a character. The display may be, for example, an LCD display, but is not limited thereto.
The memory 140 may be a solid state memory such as Read Only Memory (ROM), Random Access Memory (RAM), a SIM card, or the like. There may also be a memory that holds information even when power is off, can be selectively erased, and is provided with more data, an example of which is sometimes called an EPROM or the like. The memory 140 may also be some other type of device. Memory 140 includes buffer memory 141 (sometimes referred to as a buffer). The memory 140 may include an application/function storage section 142, and the application/function storage section 142 is used to store application programs and function programs or a flow for executing the operation of the electronic device 600 by the central processing unit 100.
The memory 140 may also include a data store 143, the data store 143 for storing data, such as contacts, digital data, pictures, sounds, and/or any other data used by the electronic device. The driver storage portion 144 of the memory 140 may include various drivers of the electronic device for communication functions and/or for performing other functions of the electronic device (e.g., messaging application, address book application, etc.).
The communication module 110 is a transmitter/receiver 110 that transmits and receives signals via an antenna 111. The communication module (transmitter/receiver) 110 is coupled to the central processor 100 to provide an input signal and receive an output signal, which may be the same as in the case of a conventional mobile communication terminal.
Based on different communication technologies, a plurality of communication modules 110, such as a cellular network module, a bluetooth module, and/or a wireless local area network module, may be provided in the same electronic device. The communication module (transmitter/receiver) 110 is also coupled to a speaker 131 and a microphone 132 via an audio processor 130 to provide audio output via the speaker 131 and receive audio input from the microphone 132 to implement general telecommunications functions. Audio processor 130 may include any suitable buffers, decoders, amplifiers and so forth. In addition, an audio processor 130 is also coupled to the central processor 100, so that recording on the local can be enabled through a microphone 132, and so that sound stored on the local can be played through a speaker 131.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (16)
1. An intelligent network business handling method, comprising:
acquiring the class of a network node service, splitting the network node service into one or more service sub-processes according to the class and the handling process sequence of a service port of the network node, and constructing a service handling task table according to the service sub-processes;
Writing the business sub-processes into a preset business handling task table according to the handling process sequence;
acquiring an identity of a user and a to-be-handled service description, and acquiring one or more service sub-processes arranged in sequence in the service handling task list according to the to-be-handled service type corresponding to the to-be-handled service description;
and pushing the identity identifiers to the service port in sequence, and guiding the user to go to the service to be handled through the service port.
2. An intelligent network business handling method according to claim 1, wherein pushing the identifiers to the service ports in order comprises:
traversing the service sub-processes in the service handling task list in sequence and collecting the working state and the service type of each service port of the current network point;
and pushing the first business sub-process to be handled in the business handling task list to a corresponding service port according to the working state and the business type.
3. The intelligent website service transaction method according to claim 2, wherein guiding the user to proceed to the service transaction to be handled through the service port comprises:
acquiring an identity of a user through the service port, and comparing the identity with the received identity;
And performing service handling according to the comparison result and the received corresponding service sub-flow, and registering the service handling result to the service handling task table.
4. The intelligent website service transaction method according to claim 2, wherein guiding the user to proceed to the service transaction to be handled through the service port further comprises:
when the service handling task table comprises a plurality of service sub-processes, extracting unprocessed first service sub-processes in the service handling task table in sequence;
acquiring the working states of one or more service ports which accord with the business handling in the current network point according to the business handling type of the business sub-process;
and comparing the working state with a preset threshold value, and pushing the unprocessed first-order business sub-process to a corresponding service port according to a comparison result.
5. The intelligent website service handling method according to claim 1, wherein obtaining one or more service sub-processes arranged in sequence in the service handling task table according to the to-be-handled service class corresponding to the to-be-handled service description comprises: analyzing the to-be-handled service description through a semantic analysis algorithm to obtain a corresponding to-be-handled service category; and obtaining one or more corresponding business sub-processes according to the to-be-handled business category and the business handling task table, and arranging the business sub-processes in sequence according to business relevance.
6. The intelligent website service transaction method according to claim 1, wherein guiding the user to proceed to the service transaction to be handled through the service port comprises: generating prompt information according to the received identity, and informing the user to go to the corresponding service port through the prompt information; the service port collects the identity of a user and compares the collected identity with the received identity; and after the comparison is passed, executing corresponding service handling according to the service sub-flow in the service handling task table, and registering a service handling result to the service handling task table.
7. A website service intelligent transaction method according to any one of claims 1 to 6, wherein the identity comprises one or more of certificate information, biometric information, or a combination of unique numbers generated by a preset encryption algorithm.
8. A website service intelligent transaction method according to claim 7, wherein the biometric information comprises a combination of one or more of face data, fingerprint data, and iris data.
9. An intelligent network business handling system is characterized by comprising a guide terminal, a resolving device and a plurality of service ports;
The analysis device is used for acquiring the category of the website service, dividing the website service into one or more service sub-processes according to the handling process sequence of the service port of the website according to the category, and constructing a service handling task table according to the service sub-processes; writing the business sub-processes into a preset business handling task table according to the handling process sequence;
the guiding terminal is used for acquiring the identity of a user and the to-be-handled service description, and acquiring one or more service sub-processes arranged in sequence in the service handling task list according to the to-be-handled service type corresponding to the to-be-handled service description; the identity identifiers are pushed to the service ports in sequence, and the users are guided to go to the service ports to be handled through the service ports;
the service port is used for collecting the identity of a user; and transacting the corresponding business sub-process for the user according to the received identity and the collected identity.
10. The intelligent website service handling system according to claim 9, wherein the guidance terminal further comprises a scheduling module, and the scheduling module is configured to traverse the service sub-processes in the service handling task table in sequence and collect the working states and service types of the service ports of the current website; and pushing the first business sub-process to be handled in the business handling task list to a corresponding service port according to the working state and the business type.
11. The intelligent website service transaction system of claim 10, wherein the service port further comprises:
acquiring an identity of a user through the service port, and comparing the identity with the received identity;
and performing service handling according to the comparison result and the received corresponding service sub-flow, and registering the service handling result to the service handling task table.
12. The intelligent website service transaction system of claim 10, wherein the scheduling module further comprises:
when the service handling task table comprises a plurality of service sub-processes, extracting unprocessed first service sub-processes in the service handling task table in sequence;
acquiring the working states of one or more service ports which accord with the business handling in the current network point according to the business handling type of the business sub-process;
and comparing the working state with a preset threshold value, and pushing the unprocessed first-order business sub-process to a corresponding service port according to a comparison result.
13. The intelligent website service handling system according to claim 9, wherein the guidance terminal comprises a voice recognition module, and the voice recognition module is configured to analyze the to-be-handled service description through a semantic analysis algorithm to obtain a corresponding to-be-handled service category; and obtaining one or more corresponding business sub-processes according to the to-be-handled business category and the business handling task table, and arranging the business sub-processes in sequence according to business relevance.
14. An intelligent website service transaction system according to claim 9, wherein said service port further comprises: generating prompt information according to the received identity, and informing the user to go to the corresponding service port through the prompt information; and comparing the received identity with the collected identity, executing corresponding service handling according to the service sub-flow in the service handling task table after the comparison is passed, and registering a service handling result to the service handling task table.
15. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any of claims 1 to 8 when executing the computer program.
16. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program for executing the method of any one of claims 1 to 8.
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