CN116016970A - VR display method, device, equipment and system - Google Patents
VR display method, device, equipment and system Download PDFInfo
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Abstract
The invention discloses a VR display method, device, equipment and system, belonging to the VR display field; when receiving a request of watching a belt sent by a user through a user terminal, distributing corresponding customer service according to user information, and then sending a task to a customer service terminal held by the distributed customer service; when the customer service receives the distributed tasks through the customer service end, the customer service end and the user end are connected in a voice call mode, so that a user and the customer service can conveniently carry out voice call, and pictures of the customer service end are synchronized to the user end; therefore, the pictures watched by the user through the user side are pictures on the customer service side, the customer service can adjust the VR scene on the customer service side to change the scene displayed to the user, the scene can be clearly displayed in detail for the user even if the scene is larger or more complex, and meanwhile, voice and synchronous pictures are convenient for the customer service to introduce each scene in detail for the user, so that the user experience is greatly improved.
Description
Technical Field
The invention relates to the field of VR display, in particular to a VR display method, device, equipment and system.
Background
In recent years, online live broadcasting is very hot, and the VR industry is also in the spotlight, and the VR virtual reality technology can present a real scene picture in front of the eyes of people through various terminal devices. With the increase of network speed, the manner of VR virtual scenes and video live broadcast can bring brand new experience to viewers, and the VR virtual scenes and video live broadcast can be a new display manner accepted by the masses.
In the prior art, VR scenes are generally used for spatial display in various industries, but in complex spatial scenes, a user cannot know about specific scene information introduction, so that the user experiences VR panorama and is limited.
Disclosure of Invention
In order to overcome the defects of the prior art, the invention provides a VR display method, device, equipment and system, which are used for solving the problem that in a complex space scene, a user cannot know specific scene information introduction, so that the user is limited in experiencing VR panorama.
The technical scheme adopted for solving the technical problems is as follows:
in a first aspect, a VR display method is provided, applied to a server, and includes the following steps:
receiving a tape-look request sent by a user through a user side, wherein the tape-look request comprises user information;
distributing corresponding customer service according to the user information, and sending a task to a customer service end of the customer service, wherein the customer service end can view a VR scene;
after receiving the information that the customer service receives the task through the customer service end, establishing voice call connection between the customer service end and a user end, and synchronizing the picture of the customer service end to the user end.
Further, the user information includes address information, occupation information, and school information.
Further, the distributing the corresponding customer service according to the user information includes:
acquiring customer service information of all customer services, wherein the customer service information comprises address information, serviceable occupation information and school information;
matching the customer service information with the user information;
and distributing customer service with highest matching degree to the user.
Further, when distributing corresponding customer service according to the user information, the method further comprises:
acquiring current states of all customer services, wherein the current states comprise idle neutral states and busy states;
and distributing corresponding idle customer service according to the user information.
Further, the method further comprises the following steps:
receiving a screen control authority transfer request sent by the customer service side;
and synchronizing the picture of the user side to the customer service side.
In a second aspect, there is provided a VR display for use with a server, comprising:
the system comprises a request receiving module, a receiving module and a receiving module, wherein the request receiving module is used for receiving a tape-look request sent by a user through a user side, and the tape-look request comprises user information;
the customer service distribution module is used for distributing corresponding customer service according to the user information and sending a task to a customer service end of the customer service, wherein the customer service end can view VR scenes;
and the connection establishment module is used for establishing voice call connection between the customer service side and the user side after receiving the information that the customer service side receives the task through the customer service side, and synchronizing the picture of the customer service side to the user side.
In a third aspect, there is provided a VR display apparatus comprising:
a processor;
a memory for storing the processor-executable instructions;
the processor is configured for performing the method of any one of the technical solutions provided in the first aspect.
In a fourth aspect, there is provided a VR display system comprising:
a server configured to perform the method according to any one of the technical solutions provided in the first aspect;
the user terminal is used for displaying the VR scene to the user and receiving the request of the user;
and the customer service end is used for being connected with the user end so as to facilitate customer service for the user.
The beneficial effects are that:
the technical scheme of the application provides a VR display method, device, equipment and system, when receiving a request of a user for watching through a band sent by a user side, corresponding customer service is distributed according to user information, and then a task is sent to a customer service side held by the distributed customer service; when the customer service receives the distributed tasks through the customer service end, the customer service end and the user end are connected in a voice call mode, so that a user and the customer service can conveniently carry out voice call, and pictures of the customer service end are synchronized to the user end; therefore, the pictures watched by the user through the user side are pictures on the customer service side, the customer service can adjust the VR scene on the customer service side to change the scene displayed to the user, the scene can be clearly displayed in detail for the user even if the scene is larger or more complex, and meanwhile, voice and synchronous pictures are convenient for the customer service to introduce each scene in detail for the user, so that the user experience is greatly improved.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a flowchart of a VR display method provided in an embodiment of the present invention;
fig. 2 is a flowchart of a specific VR display method according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a VR display device according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a VR display system according to an embodiment of the present invention.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the present application more apparent, the technical solutions of the present invention will be described in detail with reference to the accompanying drawings and examples. It will be apparent that the described embodiments are only some, but not all, of the embodiments of the present application. All other embodiments, based on the examples herein, which are within the scope of the protection sought by those of ordinary skill in the art without undue effort, are intended to be encompassed by the present application.
Referring to fig. 1, an embodiment of the present invention provides a VR display method, which is applied to a server, and includes the following steps:
s11: receiving a tape-look request sent by a user through a user side, wherein the tape-look request comprises user information;
s12: distributing corresponding customer service according to the user information, and sending a task to a customer service end of the customer service, wherein the customer service end can view VR scenes;
s13: after receiving the task information received by the customer service end through the customer service end, establishing voice call connection between the customer service end and the user end, and synchronizing the picture of the customer service end to the user end.
According to the VR display method provided by the embodiment of the invention, when receiving a request of a user for watching through a band sent by a user side, corresponding customer service is distributed according to user information, and then a task is sent to a customer service side held by the distributed customer service; when the customer service receives the distributed tasks through the customer service end, the customer service end and the user end are connected in a voice call mode, so that a user and the customer service can conveniently carry out voice call, and pictures of the customer service end are synchronized to the user end; therefore, the pictures watched by the user through the user side are pictures on the customer service side, the customer service can adjust the VR scene on the customer service side to change the scene displayed to the user, the scene can be clearly displayed in detail for the user even if the scene is larger or more complex, and meanwhile, voice and synchronous pictures are convenient for the customer service to introduce each scene in detail for the user, so that the user experience is greatly improved.
In a second embodiment, as a supplementary explanation of the first embodiment, the present invention provides a specific VR display method applied to a server, as shown in fig. 2, including the following steps:
receiving a tape-look request sent by a user through a user side, wherein the tape-look request comprises user information; specifically, the user information includes, but is not limited to, address information, occupation information, and school information.
The current state of all customer services is obtained, wherein the current state comprises idle and busy states, and if the customer services are directly distributed, the customer services possibly distributed to the busy customer services cannot be rapidly served for the user, so that the current state of the customer services needs to be judged.
Distributing corresponding free customer service according to the user information, and sending a task to a customer service end of the customer service, wherein the customer service end can view VR scenes; specifically, customer service information of all customer services is obtained, wherein the customer service information comprises address information, serviceable occupation information and school information; matching customer service information with user information; and distributing customer service with highest matching degree to the users. For example, if the customer service and the user belong to the same region, or belong to the same graduation school, and then the customer service is engaged in the occupation of the user or is known (i.e. the serviceable occupation information in the customer service information), under these conditions, the customer service information is considered to be matched with the user information, and the specific matching degree is configured according to actual needs; if the score of each information is set, the corresponding score is obtained if the information is matched, and if the information is not matched, the score of the item is 0, so that the matching degree is embodied through the final score. The customer service information is matched with the user information, so that the customer service and the user can be conveniently contacted together, and the customer service and the user can be conveniently communicated. If all customer services are busy, a prompt is sent to the user, so that the user can clearly know the current condition, and long-time waiting of the user is avoided.
After receiving the task information received by the customer service end through the customer service end, establishing voice call connection between the customer service end and the user end, and synchronizing the picture of the customer service end to the user end. Because the pictures of the customer service side are synchronized to the customer side at this time, the user can only view the corresponding scenes according to the introduction sequence of the customer service side, but some users may have the sequence that the user wants to know, or want to know a certain scene before again after the introduction of the customer service side. In this case, the existing method cannot achieve the purpose, so the embodiment of the invention further includes: receiving a screen control authority transfer request sent by a customer service side; and synchronizing the picture of the user side to the customer service side. Because the customer service side and the user side can both show VR scenes, after synchronizing the pictures of the user side to the customer service side, the user can change the pictures of the user side, and the customer service can also view the current pictures of the user side through the customer service side, thereby better serving the user.
According to the specific VR display method provided by the embodiment of the invention, when receiving a request with a view sent by a user through a user side, corresponding customer service is distributed according to user information, and then a task is sent to a customer service side held by the distributed customer service; when the customer service receives the distributed tasks through the customer service end, the customer service end and the user end are connected in a voice call mode, so that a user and the customer service can conveniently carry out voice call, and pictures of the customer service end are synchronized to the user end; therefore, the pictures watched by the user through the user side are pictures on the customer service side, the customer service can adjust the VR scene on the customer service side to change the scene displayed to the user, and in addition, the pictures can be changed by the user, so that the pictures can be clearly displayed in detail for the user even if the scene is larger or more complex, meanwhile, voice and synchronous pictures are convenient for the customer service to introduce each scene in detail for the user, and the user experience is greatly improved.
In a third embodiment, the present invention provides a VR display apparatus applied to a server, as shown in fig. 3, including:
the request receiving module 31 is configured to receive a tape-look request sent by a user through a user side, where the tape-look request includes user information; the user information includes address information, occupation information, and school information.
The customer service distribution module 32 is configured to distribute corresponding customer service according to user information, and send a task to a customer service end of the customer service, where the customer service end can view VR scenes; specifically, the customer service distribution module 32 obtains customer service information of all customer services, including address information, serviceable occupation information, and school information; matching customer service information with user information; distributing customer service with highest matching degree to users; the customer service distribution module 32 further includes, when distributing corresponding customer service according to the user information: the customer service distribution module 32 obtains all customer service current states, including idle and busy; and distributing corresponding idle customer service according to the user information.
The connection establishment module 33 is configured to establish a voice call connection between the customer service side and the user side after receiving the task information received by the customer service side through the customer service side, and synchronize the picture of the customer service side to the user side. The connection establishment module 33 is further configured to receive a screen control permission transfer request sent by the customer service end; and synchronizing the picture of the user side to the customer service side.
The VR display device provided by the embodiment of the invention is applied to a server, and a request receiving module receives a tape-look request sent by a user through a user side; the customer service distribution module distributes corresponding customer service according to the user information, and sends a task to a customer service end of the customer service, wherein the customer service end can view VR scenes; after receiving the task information received by the customer service end through the customer service end, the connection establishment module establishes voice call connection between the customer service end and the user end, and synchronizes the picture of the customer service end to the user end. When receiving a request of a user for watching a belt sent by a user terminal, the device provided by the embodiment of the invention distributes corresponding customer service according to user information and then sends a task to a customer service terminal held by the distributed customer service; when the customer service receives the distributed tasks through the customer service end, the customer service end and the user end are connected in a voice call mode, so that a user and the customer service can conveniently carry out voice call, and pictures of the customer service end are synchronized to the user end; therefore, the pictures watched by the user through the user side are pictures on the customer service side, the customer service can adjust the VR scene on the customer service side to change the scene displayed to the user, the scene can be clearly displayed in detail for the user even if the scene is larger or more complex, and meanwhile, voice and synchronous pictures are convenient for the customer service to introduce each scene in detail for the user, so that the user experience is greatly improved.
In a fourth embodiment, the present invention provides a VR display apparatus comprising:
a processor;
a memory for storing processor-executable instructions;
the processor is configured to perform the VR presentation method provided by the first embodiment or the second embodiment.
The embodiment of the invention provides VR display equipment, which is characterized in that executable instructions of a processor are stored through a memory, when the processor executes the executable instructions, a request of a user for watching a belt sent by a user terminal can be received, corresponding customer service is distributed according to user information, and then a task is sent to a customer service terminal held by the distributed customer service; when the customer service receives the distributed tasks through the customer service end, the customer service end and the user end are connected in a voice call mode, so that a user and the customer service can conveniently carry out voice call, and pictures of the customer service end are synchronized to the user end; therefore, the pictures watched by the user through the user side are pictures on the customer service side, the customer service can adjust the VR scene on the customer service side to change the scene displayed to the user, the scene can be clearly displayed in detail for the user even if the scene is larger or more complex, and meanwhile, voice and synchronous pictures are convenient for the customer service to introduce each scene in detail for the user, so that the user experience is greatly improved.
In a fifth embodiment, the present invention provides a VR display system, as shown in fig. 4, comprising:
a server 41 for executing the VR display method provided in the first embodiment or the second embodiment;
the user terminal 42 is configured to display a VR scene to a user and receive a request from the user;
customer service end 43 is used for connecting with the user end so as to facilitate customer service for user service.
According to the VR display system provided by the embodiment of the invention, when a server receives a request with a view sent by a user through a user side, corresponding customer service is distributed according to user information, and then a task is sent to a customer service side held by the distributed customer service; when the customer service receives tasks distributed by the server through the customer service end, the server establishes voice call connection between the customer service end and the user end, so that a user and the customer service can conveniently carry out voice call, and the pictures of the customer service end are synchronized to the user end; therefore, the pictures watched by the user through the user side are pictures on the customer service side, the customer service can adjust the VR scene on the customer service side to change the scene displayed to the user, the scene can be clearly displayed in detail for the user even if the scene is larger or more complex, and meanwhile, voice and synchronous pictures are convenient for the customer service to introduce each scene in detail for the user, so that the user experience is greatly improved.
It is to be understood that the same or similar parts in the above embodiments may be referred to each other, and that in some embodiments, the same or similar parts in other embodiments may be referred to.
It should be noted that in the description of the present application, the terms "first," "second," and the like are used for descriptive purposes only and are not to be construed as indicating or implying relative importance. Furthermore, in the description of the present application, unless otherwise indicated, the meaning of "plurality" means at least two.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and further implementations are included within the scope of the preferred embodiment of the present application in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the embodiments of the present application.
It is to be understood that portions of the present application may be implemented in hardware, software, firmware, or a combination thereof. In the above-described embodiments, the various steps or methods may be implemented in software or firmware stored in a memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, may be implemented using any one or combination of the following techniques, as is well known in the art: discrete logic circuits having logic gates for implementing logic functions on data signals, application specific integrated circuits having suitable combinational logic gates, programmable Gate Arrays (PGAs), field Programmable Gate Arrays (FPGAs), and the like.
Those of ordinary skill in the art will appreciate that all or a portion of the steps carried out in the method of the above-described embodiments may be implemented by a program to instruct related hardware, where the program may be stored in a computer readable storage medium, and where the program, when executed, includes one or a combination of the steps of the method embodiments.
In addition, each functional unit in each embodiment of the present application may be integrated in one processing module, or each unit may exist alone physically, or two or more units may be integrated in one module. The integrated modules may be implemented in hardware or in software functional modules. The integrated modules may also be stored in a computer readable storage medium if implemented in the form of software functional modules and sold or used as a stand-alone product.
The above-mentioned storage medium may be a read-only memory, a magnetic disk or an optical disk, or the like.
In the description of the present specification, a description referring to terms "one embodiment," "some embodiments," "examples," "specific examples," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present application. In this specification, schematic representations of the above terms do not necessarily refer to the same embodiments or examples. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
Although embodiments of the present application have been shown and described above, it will be understood that the above embodiments are illustrative and not to be construed as limiting the application, and that variations, modifications, alternatives, and variations may be made to the above embodiments by one of ordinary skill in the art within the scope of the application.
Claims (8)
1. The VR demonstration method is characterized by being applied to a server and comprising the following steps:
receiving a tape-look request sent by a user through a user side, wherein the tape-look request comprises user information;
distributing corresponding customer service according to the user information, and sending a task to a customer service end of the customer service, wherein the customer service end can view a VR scene;
after receiving the information that the customer service receives the task through the customer service end, establishing voice call connection between the customer service end and a user end, and synchronizing the picture of the customer service end to the user end.
2. The method according to claim 1, characterized in that: the user information includes address information, occupation information, and school information.
3. The method according to claim 1, characterized in that: the distributing the corresponding customer service according to the user information comprises the following steps:
acquiring customer service information of all customer services, wherein the customer service information comprises address information, serviceable occupation information and school information;
matching the customer service information with the user information;
and distributing customer service with highest matching degree to the user.
4. The method of claim 1, wherein when assigning corresponding customer service according to the user information, further comprising:
acquiring current states of all customer services, wherein the current states comprise idle neutral states and busy states;
and distributing corresponding idle customer service according to the user information.
5. The method as recited in claim 1, further comprising:
receiving a screen control authority transfer request sent by the customer service side;
and synchronizing the picture of the user side to the customer service side.
6. VR display, characterized in that it is applied to the server, includes:
the system comprises a request receiving module, a receiving module and a receiving module, wherein the request receiving module is used for receiving a tape-look request sent by a user through a user side, and the tape-look request comprises user information;
the customer service distribution module is used for distributing corresponding customer service according to the user information and sending a task to a customer service end of the customer service, wherein the customer service end can view VR scenes;
and the connection establishment module is used for establishing voice call connection between the customer service side and the user side after receiving the information that the customer service side receives the task through the customer service side, and synchronizing the picture of the customer service side to the user side.
7. A VR display device comprising:
a processor;
a memory for storing the processor-executable instructions;
the processor is configured to perform the method of any of claims 1-5.
8. A VR display system comprising:
a server for performing the method of any one of claims 1-5;
the user terminal is used for displaying the VR scene to the user and receiving the request of the user;
and the customer service end is used for being connected with the user end so as to facilitate customer service for the user.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211672282.0A CN116016970A (en) | 2022-12-26 | 2022-12-26 | VR display method, device, equipment and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202211672282.0A CN116016970A (en) | 2022-12-26 | 2022-12-26 | VR display method, device, equipment and system |
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| CN116016970A true CN116016970A (en) | 2023-04-25 |
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| CN202211672282.0A Pending CN116016970A (en) | 2022-12-26 | 2022-12-26 | VR display method, device, equipment and system |
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