CN115271764A - Safety management and control method and system for smart phone maintenance - Google Patents
Safety management and control method and system for smart phone maintenance Download PDFInfo
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Abstract
The invention discloses a safety control method and a system for maintenance of a smart phone, which comprises the steps of setting an identity two-dimensional code for identifying the smart phone; scanning the identity two-dimensional code to obtain initial state information of the smart phone before maintenance; the method comprises the steps of carrying out fault diagnosis on the smart phone, obtaining fault information of the smart phone, modifying the state of the smart phone into a maintenance state, and generating a maintenance two-dimensional code; scanning the maintenance two-dimensional code, acquiring fault information, maintaining the smart phone, and generating first maintenance information according to a maintenance process; according to the maintenance result, the maintenance state is modified into a maintenance completion state, and second maintenance information is generated, wherein the second maintenance information is used for representing state change information of the smart phone; generating a maintenance result two-dimensional code according to the first maintenance information and the second maintenance information, wherein a user carries out safety control on the maintenance of the smart phone by scanning the maintenance result two-dimensional code; the invention provides a new technical idea for the tracing work of the maintenance of the smart phone.
Description
Technical Field
The invention relates to the technical field of maintenance and control of smart phones, in particular to a safety management and control method and system for maintenance of smart phones.
Background
A Smartphone (Smartphone) is a generic name that has a mobile operating system, can expand functions by installing application software, games and other programs, and can realize wireless network access to a mobile phone through a mobile communication network.
The traditional maintenance business of the smart phone is carried out at a maintenance site, a user often does not know whether fraud behaviors exist in the maintenance process, such as stealing and replacing parts, using non-new parts, installing a backdoor program in an equipment system and the like, and the user does not know hardware and software of the smart phone, so that a disorder of mobile phone maintenance market is caused.
Disclosure of Invention
In order to solve the technical problems in the prior art, the invention aims to provide a safety management and control method and a safety management and control system for maintenance of a smart phone.
In order to achieve the technical purpose, the invention provides a safety control method for smartphone maintenance, which comprises the following steps of:
setting an identity two-dimensional code for identifying the smart phone;
scanning the identity two-dimensional code to obtain initial state information of the smart phone before maintenance;
the method comprises the steps of carrying out fault diagnosis on the smart phone, obtaining fault information of the smart phone, modifying the state of the smart phone into a maintenance state, and generating a maintenance two-dimensional code;
scanning the maintenance two-dimensional code, acquiring fault information, maintaining the smart phone, and generating first maintenance information according to a maintenance process;
according to the maintenance result, the maintenance state is modified into a maintenance completion state, and second maintenance information is generated, wherein the second maintenance information is used for representing state change information of the smart phone;
and generating a maintenance result two-dimensional code according to the first maintenance information and the second maintenance information, wherein the user carries out safety control on the maintenance of the smart phone by scanning the maintenance result two-dimensional code.
Preferably, in the process of setting the identity two-dimensional code for identifying the smart phone, software information and/or hardware information of the smart phone is collected to generate initial state information, and the identity two-dimensional code is generated according to the initial state information.
Preferably, in the process of fault diagnosis of the smart phone, fault diagnosis is performed according to software information and/or hardware information, and a fault type and a maintenance means corresponding to the fault type are obtained;
and generating fault information according to the fault type and the maintenance means.
Preferably, in the process of generating the first maintenance information, according to the maintenance process, the first maintenance content corresponding to the software information and/or the second maintenance content corresponding to the hardware information are obtained to generate the first maintenance information,
wherein, the first and the second end of the pipe are connected with each other,
when the second maintenance content comprises hardware replacement, generating first maintenance information with a selection function according to the information of the new replaced hardware, and tracing the replaced hardware through the selection function by a user.
Preferably, in the process of fault diagnosis of the smart phone, historical state change information of the smart phone is collected, secondary diagnosis is performed on the smart phone according to the fault information, and a maintenance two-dimensional code with the historical state change information is generated, wherein the fault information corresponding to the historical state change information is subjected to format marking.
Preferably, in the process of generating the maintenance result two-dimensional code, generating first maintenance information according to the maintenance two-dimensional code with the historical state change information;
generating second maintenance information according to the change information with the historical state and the maintenance result;
and generating a maintenance result two-dimensional code according to the first maintenance information and the second maintenance information.
Preferably, in the process of generating the maintenance result two-dimensional code, according to the maintenance result two-dimensional code and the initial state information, generating an identity two-dimensional code with historical state change information;
through scanning the identity two-dimensional code, historical state change information is obtained and used for tracing the source of the smart phone.
Preferably, in the process of generating the maintenance result two-dimensional code, performing system backup according to software information corresponding to the maintenance result two-dimensional code;
and scanning the two-dimension code of the maintenance result to obtain a system backup and restore the software system.
Preferably, in the process of recovering the software system, the identity two-dimensional code is scanned, a system backup corresponding to the historical state change information is obtained, and the software system is recovered.
The invention provides a safety management and control system for maintenance of a smart phone, which comprises:
the intelligent mobile phone comprises an identity information generating module, a service processing module and a service processing module, wherein the identity information generating module is used for generating an identity two-dimensional code for identifying the intelligent mobile phone, and initial state information of the intelligent mobile phone before maintenance is obtained by scanning the identity two-dimensional code;
the maintenance state generating module is used for acquiring fault information of the smart phone, modifying the state of the smart phone into a maintenance state and generating a maintenance two-dimensional code;
the maintenance information generating module is used for generating maintenance information for mobile phone maintenance by acquiring fault information, and generating a maintenance result two-dimensional code according to the first maintenance information and the second maintenance information as claimed in claim 1, wherein a user carries out safety control on maintenance of the smart phone by scanning the maintenance result two-dimensional code.
The invention discloses the following technical effects:
according to the invention, the two-dimension code for the traceability maintenance process is generated according to the initial state and the maintenance process of the smart phone, and a user or a maintenance worker can know the existing state of the smart phone by scanning the two-dimension code, so that a new technical thought is provided for the traceability management and control work of the smart phone maintenance.
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In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without creative efforts.
FIG. 1 is a flow chart of the method of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all the embodiments. The components of the embodiments of the present application, as generally described and illustrated in the figures herein, could be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, as presented in the figures, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.
As shown in fig. 1, the present invention provides a security management and control method for smartphone maintenance, comprising the following steps:
setting an identity two-dimensional code for identifying the smart phone;
scanning the identity two-dimensional code to obtain initial state information of the smart phone before maintenance;
the method comprises the steps of carrying out fault diagnosis on the smart phone, obtaining fault information of the smart phone, modifying the state of the smart phone into a maintenance state, and generating a maintenance two-dimensional code;
scanning the maintenance two-dimensional code, acquiring fault information, maintaining the smart phone, and generating first maintenance information according to a maintenance process;
according to the maintenance result, the maintenance state is modified into a maintenance completion state, and second maintenance information is generated, wherein the second maintenance information is used for representing state change information of the smart phone;
and generating a maintenance result two-dimensional code according to the first maintenance information and the second maintenance information, wherein the user carries out safety control on the maintenance of the smart phone by scanning the maintenance result two-dimensional code.
Further preferably, in the process of setting the identity two-dimensional code for identifying the smart phone, the identity two-dimensional code is generated by collecting software information of the smart phone as initial state information;
the invention can also generate the identity two-dimensional code by collecting the hardware information of the smart phone as the initial state information;
the invention also generates the identity two-dimensional code by collecting software information and hardware information as initial state information;
in the identity two-dimensional code generation process, prejudgment can be performed according to the fault of the smart phone, and initial state information is selected according to a prejudgment result.
Further preferably, in the process of fault diagnosis of the smart phone, when a software fault is predetermined, fault diagnosis is performed after software information is acquired by scanning the identity two-dimensional code, the acquired software information includes system information, application program information, possibly existing virus or trojan program information and the like, and a fault type and a maintenance means corresponding to the fault type are acquired according to a fault diagnosis result;
when the hardware fault is judged in advance, fault diagnosis is carried out after hardware information is obtained by scanning the identity two-dimensional code, the obtained hardware information comprises hardware information generated according to the model of the mobile phone, possible historical hardware maintenance information and the like, fault diagnosis is carried out according to the hardware information, and the fault type and the maintenance means are obtained;
when the fault type cannot be judged in advance, the fault diagnosis is carried out after software information and hardware information are obtained by scanning the identity two-dimensional code, and the fault type and the maintenance means are obtained according to the diagnosis result.
After the fault type is detected and the maintenance means is obtained, fault information and maintenance time and maintenance cost corresponding to the fault information are generated according to the fault type and the maintenance means, and a maintenance two-dimensional code is generated through selection of a user.
Further preferably, in the process of generating the first maintenance information, the present invention obtains the first maintenance content corresponding to the software information and/or the second maintenance content corresponding to the hardware information according to the maintenance process, generates the first maintenance information,
wherein the content of the first and second substances,
when the second maintenance content comprises hardware replacement, generating first maintenance information with a selection function according to the information of the new replaced hardware, and tracing the replaced hardware through the selection function by a user.
And according to the first maintenance information, after selecting the information of the new hardware, acquiring a product code of the new hardware, and tracing the source of the new hardware through the product code, wherein the product code is a unique code and comprises a manufacturer, a production area, logistics information, use information and the like.
Further preferably, the method further comprises the step of collecting historical state change information of the smart phone in the process of fault diagnosis of the smart phone, if the historical state change information is obtained, secondary diagnosis is performed on the smart phone according to current fault information, and a maintenance two-dimensional code with the historical state change information is generated, wherein the format of the fault information corresponding to the historical state change information is labeled; the purpose of generating the maintenance two-dimensional code with the historical state change information is to provide technical support for maintenance personnel, or play a role in frequently-occurring same fault reminding when a user performs maintenance, so as to help the user to further understand the fault of the smart phone, and assist the user in providing certain technical support for maintenance of the smart phone or health reminding of the use process of the smart phone and the like.
Further preferably, in the process of generating the maintenance result two-dimensional code, the first maintenance information is generated according to the maintenance two-dimensional code with the history state change information;
generating second maintenance information according to the change information with the historical state and the maintenance result;
and generating a maintenance result two-dimensional code according to the first maintenance information and the second maintenance information.
Further preferably, in the process of generating the maintenance result two-dimensional code, the identity two-dimensional code with historical state change information is generated according to the maintenance result two-dimensional code and the initial state information;
historical state change information is obtained by scanning the identity two-dimensional code and is used for tracing the source of the smart phone.
Further preferably, in the process of generating the maintenance result two-dimensional code, the system backup is performed according to the software information corresponding to the maintenance result two-dimensional code;
and scanning the two-dimension code of the maintenance result to obtain a system backup and restore the software system.
Further preferably, in the process of recovering the software system, the identity two-dimensional code is scanned, the system backup corresponding to the historical state change information is obtained, and the software system is recovered.
The invention provides a safety management and control system for maintaining a smart phone, which comprises:
the system comprises an identity information generating module, a service processing module and a service processing module, wherein the identity information generating module is used for generating an identity two-dimensional code for identifying the smart phone, and the initial state information of the smart phone before maintenance is obtained by scanning the identity two-dimensional code;
the maintenance state generation module is used for acquiring fault information of the smart phone, modifying the state of the smart phone into a maintenance state and generating a maintenance two-dimensional code;
the maintenance information generating module is used for generating maintenance information for mobile phone maintenance by acquiring fault information, and generating a maintenance result two-dimensional code according to the first maintenance information and the second maintenance information as claimed in claim 1, wherein a user carries out safety control on maintenance of the smart phone by scanning the maintenance result two-dimensional code.
In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
Although embodiments of the present invention have been shown and described above, it will be understood that the above embodiments are exemplary and not to be construed as limiting the present invention, and that changes, modifications, substitutions and alterations can be made to the above embodiments by those of ordinary skill in the art within the scope of the present invention.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
Claims (10)
1. A safety control method for maintenance of a smart phone is characterized by comprising the following steps:
setting an identity two-dimensional code for identifying the smart phone;
scanning the identity two-dimensional code to obtain initial state information of the smart phone before maintenance;
carrying out fault diagnosis on the smart phone, acquiring fault information of the smart phone, modifying the state of the smart phone into a maintenance state, and generating a maintenance two-dimensional code;
scanning the maintenance two-dimensional code, acquiring the fault information, maintaining the smart phone, and generating first maintenance information according to a maintenance process;
according to a maintenance result, the maintenance state is modified into a maintenance completion state, and second maintenance information is generated, wherein the second maintenance information is used for representing state change information of the smart phone;
and generating a maintenance result two-dimensional code according to the first maintenance information and the second maintenance information, wherein a user carries out safety control on the maintenance of the smart phone by scanning the maintenance result two-dimensional code.
2. The safety control method for smartphone maintenance according to claim 1, characterized in that:
in the process of setting the identity two-dimensional code for identifying the smart phone, acquiring software information and/or hardware information of the smart phone, generating initial state information, and generating the identity two-dimensional code according to the initial state information.
3. The safety management and control method for smartphone maintenance according to claim 2, characterized in that:
in the process of fault diagnosis of the smart phone, fault diagnosis is carried out according to the software information and/or the hardware information, and a fault type and a maintenance means corresponding to the fault type are obtained;
and generating the fault information according to the fault type and the maintenance means.
4. The safety control method for smartphone maintenance according to claim 3, characterized in that:
in the process of generating first maintenance information, according to the maintenance process, acquiring first maintenance content corresponding to the software information and/or second maintenance content corresponding to the hardware information to generate the first maintenance information,
wherein the content of the first and second substances,
when the second maintenance content comprises hardware replacement, generating the first maintenance information with a selection function according to the information of new replaced hardware, and tracing the source of the replaced hardware by the user through the selection function.
5. The safety control method for smartphone maintenance according to claim 4, characterized in that:
in the process of fault diagnosis of the smart phone, historical state change information of the smart phone is collected, secondary diagnosis is conducted on the smart phone according to the fault information, and the maintenance two-dimensional code with the historical state change information is generated, wherein format marking is conducted on the fault information corresponding to the historical state change information.
6. The safety control method for smartphone maintenance according to claim 5, characterized in that:
in the process of generating a maintenance result two-dimensional code, generating first maintenance information according to the maintenance two-dimensional code with historical state change information;
generating the second maintenance information according to the change information with the historical state and the maintenance result;
and generating the maintenance result two-dimensional code according to the first maintenance information and the second maintenance information.
7. The safety control method for smartphone maintenance according to claim 6, characterized in that:
in the process of generating a maintenance result two-dimensional code, generating the identity two-dimensional code with historical state change information according to the maintenance result two-dimensional code and the initial state information;
and scanning the identity two-dimensional code to obtain the historical state change information for tracing the smart phone.
8. The safety control method for smartphone maintenance according to claim 7, characterized in that:
in the process of generating the maintenance result two-dimensional code, performing system backup according to software information corresponding to the maintenance result two-dimensional code;
and scanning the maintenance result two-dimensional code to obtain the system backup and restore the software system.
9. The safety control method for smartphone maintenance according to claim 6, characterized in that:
and scanning the identity two-dimensional code in the process of recovering the software system, acquiring the system backup corresponding to the historical state change information, and recovering the software system.
10. The utility model provides a safe management and control system for smart mobile phone maintenance which characterized in that includes:
the system comprises an identity information generation module, a maintenance module and a maintenance module, wherein the identity information generation module is used for generating an identity two-dimensional code for identifying the smart phone, and the initial state information of the smart phone before maintenance is acquired by scanning the identity two-dimensional code;
the maintenance state generation module is used for acquiring fault information of the smart phone, modifying the state of the smart phone into a maintenance state and generating a maintenance two-dimensional code;
the maintenance information generating module is configured to generate maintenance information for mobile phone maintenance by acquiring the fault information, and generate a maintenance result two-dimensional code according to the first maintenance information and the second maintenance information as claimed in claim 1, where a user performs security control on maintenance of the smart phone by scanning the maintenance result two-dimensional code.
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|---|---|---|---|---|
| CN116485371A (en) * | 2023-04-24 | 2023-07-25 | 广州一小时科技有限公司 | Tracing method and system for representing maintenance process of smart phone |
| CN116485371B (en) * | 2023-04-24 | 2023-11-21 | 广州一小时科技有限公司 | Tracing method and system for representing maintenance process of smart phone |
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| CN115271764B (en) | 2023-04-07 |
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