CN115002060A

CN115002060A - Message processing method and device

Info

Publication number: CN115002060A
Application number: CN202210572545.4A
Authority: CN
Inventors: 翁兆圆; 王瑞
Original assignee: Rajax Network Technology Co Ltd
Current assignee: Rajax Network Technology Co Ltd
Priority date: 2022-05-25
Filing date: 2022-05-25
Publication date: 2022-09-02

Abstract

The application discloses a message processing method and device, and relates to the technical field of communication. The method comprises the following steps: responding to a list urging operation event triggered by a user, and sending a list urging request to a server; receiving emotional operation feedback information sent by the server, and displaying the emotional operation feedback information in an order detail page, wherein the server is used for acquiring at least one of user information, rider information, order information and scene information; according to at least one of the user information, the rider information, the order information and the scene information, determining emotional operation feedback information suitable for the user and emotional order induction information suitable for the rider respectively; and respectively sending the emotional operation feedback message and the emotional solicitation message to a user terminal and a rider terminal for displaying. According to the method and the device, the emotional contact between the user and the rider is established, and the message communication efficiency in the ordering process can be improved.

Description

Message processing method and device

Technical Field

The present application relates to the field of communications technologies, and in particular, to a method and an apparatus for processing a message.

Background

In a fulfillment scene, user order prompting is a common operation, and when a rider does not send an order for a long time or the user is in urgent need, the user can prompt the order.

At present, after a user carries out a waybill, machine prompts are respectively carried out on the user and a rider, and if the user is prompted that the waybill is successful, the user is prompted that the waybill is carried out. However, the machine prompting mode is relatively rigid, a user is uncertain whether the prompting is really performed on a rider, and the rider is likely not to reply the message in time when the rider faces the rigid machine prompting, so that the message communication efficiency in the process of prompting the order is influenced, the user is likely to frequently perform the order prompting, and the trouble is caused to the rider.

Disclosure of Invention

In view of this, the present application provides a message processing method and device, and a main object of the method and device is to establish an emotional contact between a user and a rider, so as to promote the rider to timely reply a message to a user's order-urging operation, thereby improving message communication efficiency in an order-urging process and avoiding frequent order-urging operation by the user.

According to a first aspect of the present application, there is provided a message processing method, including:

responding to a list urging operation event triggered by a user, and sending a list urging request to a server;

receiving an emotional operation feedback message sent by the server, and displaying the emotional operation feedback message in an order detail page, wherein the server is used for acquiring at least one of user information, rider information, order information and scene information; according to at least one of the user information, the rider information, the order information and the scene information, determining emotional operation feedback information suitable for the user and emotional order induction information suitable for the rider respectively; and respectively sending the emotional operation feedback message and the emotional solicitation message to a user terminal and a rider terminal for displaying.

Optionally, the receiving an emotional operation feedback message sent by the server and displaying the emotional operation feedback message in an order detail page includes:

determining a first display position of the emotional operation feedback message in the order detail page based on position information of a rider mark in the order detail page;

and displaying the emotional operation feedback message based on the first display position.

Optionally, after receiving the emotional operation feedback message sent by the server and displaying the emotional operation feedback message in an order detail page, the method further includes:

and if the reply message of the rider is not received within the preset time length, receiving the emotional waybill solicitation reply message fed back by the server, and displaying the emotional waybill solicitation reply message in an order detail page.

Optionally, the displaying the emotional solicitation reply message in the order detail page includes:

determining a second display position of the emotional hastening reply message in the order detail page according to a first display position of the emotional operation feedback message in the order detail page, wherein the position distance between the first display position and the second display position is within a first preset distance range;

and displaying the emotional hasty bill reply message based on the second display position.

Optionally, after the receiving the emotional claim form reply message fed back by the server and displaying the emotional claim form reply message in an order detail page, the method further includes:

and if the order prompting reply message edited by the rider in the instant communication dialog box is received, displaying the edited order prompting reply message in the order detail page.

Optionally, the method further comprises:

responding to the care operation event triggered by the user, and sending a care processing request aiming at the rider to a server;

receiving a care feedback message sent by the server for displaying, wherein the server is used for receiving a care processing request aiming at a rider and sent by a user terminal, and the care processing request comprises current scene information of the rider; if the scene information meets the triggering condition of the corresponding special scene, respectively determining a care feedback message suitable for the user and a care message suitable for the rider according to the scene information, the crowd attribute information of the user and the crowd attribute information of the rider; and respectively sending the care feedback message and the care message to the user terminal and the rider terminal for displaying.

Optionally, the receiving and displaying the care feedback message sent by the server includes:

determining a third display position of the care feedback message in the order detail page based on the position information of the rider identifier in the order detail page;

and displaying the care feedback message based on the third display position.

Optionally, the method further comprises:

receiving skin changing information fed back by the server and aiming at the rider identifier;

and carrying out skin changing processing on the rider identification in the order detail page based on the skin changing information.

Optionally, the method further comprises:

if a care reply message edited by the rider in the instant messaging dialog box is received, determining a fourth display position of the edited care reply message in the order detail page according to a third display position of the care feedback message in the order detail page, wherein the position distance between the third display position and the fourth display position is within a second preset distance range;

displaying the edited care reply message based on the fourth display position.

According to a second aspect of the present application, there is provided a message processing method, the method including:

responding to an order urging request sent by a user terminal, and acquiring at least one of user information, rider information, order information and scene information;

according to at least one of the user information, the rider information, the order information and the scene information, determining emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider respectively;

and respectively sending the emotional operation feedback message and the emotional order-urging message to the user terminal and the rider terminal for displaying.

Optionally, the user information is preference information or crowd attribute information of the user, the rider information is preference information or crowd attribute information of the rider, the order information is a service scene corresponding to an order, the scene information is seasonal climate information or holiday activity information, and emotional operation feedback messages suitable for the user and emotional order promotion messages suitable for the rider are respectively determined according to at least one of the user information, the rider information, the order information and the scene information, including:

according to the preference information of the user and the preference information of the rider, emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider are respectively determined; or alternatively

According to the crowd attribute information of the user and the crowd attribute information of the rider, determining emotional operation feedback information suitable for the user and emotional ordering information suitable for the rider respectively; or

According to the service scene corresponding to the order, determining emotional operation feedback information suitable for the user and emotional order prompting information suitable for the rider respectively; or

And respectively determining emotional operation feedback information suitable for the user and emotional ordering information suitable for the rider according to the seasonal climate information or the festival activity information.

Optionally, the determining emotional operation feedback messages applicable to the user and emotional solicitation messages applicable to the rider according to the crowd attribute information of the user and the crowd attribute information of the rider respectively includes:

according to the crowd attribute information of the user and the crowd attribute information of the rider, respectively determining a target user crowd to which the user belongs and a target rider crowd to which the rider belongs;

inquiring a first preset user emotion file library according to the target user crowd, and determining emotional operation feedback messages suitable for the users, wherein emotional operation feedback messages suitable for different user crowds are stored in the first preset user emotion file library;

and inquiring a first preset rider emotion file library according to the target rider crowd, and determining emotional waybill solicitation messages suitable for the riders, wherein the emotional waybill solicitation messages suitable for different rider crowds are stored in the first preset rider emotion file library.

Optionally, sending the emotional operation feedback message to the user terminal for display, including:

and if a plurality of emotional operation feedback messages suitable for the user exist, randomly selecting one emotional operation feedback message from the plurality of emotional operation feedback messages and sending the emotional operation feedback message to the user terminal so as to display the randomly selected emotional operation feedback message in an order detail page of the user terminal.

Optionally, sending the emotional solicitation message to a rider terminal for display, including:

and if a plurality of emotional solicitation messages suitable for the rider exist, randomly selecting one emotional solicitation message from the emotional solicitation messages and sending the selected emotional solicitation message to the rider terminal so as to display the randomly selected emotional solicitation message in an instant messaging dialog box of the rider terminal.

Optionally, the emotional hastening receipt reply message corresponding to the different user groups is further stored in the first preset user emotion file library, and the method further includes:

inquiring the first preset user emotion file library according to the target user group to which the user belongs, and determining an emotional form prompting reply message suitable for the user;

and sending the emotional hasten receipt reply message to the user terminal for displaying.

Optionally, the method further comprises:

editing emotional operation feedback messages and emotional solicitation reply messages suitable for different user groups, and storing the emotional operation feedback messages and the emotional solicitation reply messages corresponding to the different user groups into a first preset user emotion file library;

editing emotional solicitation messages suitable for different rider crowds, and storing the emotional solicitation messages suitable for the different rider crowds into a first preset rider emotional file library.

Optionally, the method further comprises:

receiving a care processing request aiming at a rider and sent by a user terminal, wherein the care processing request comprises current scene information of the rider;

if the scene information meets the triggering condition of the corresponding special scene, respectively determining a care feedback message suitable for the user and a care message suitable for the rider according to the scene information, the crowd attribute information of the user and the crowd attribute information of the rider;

and respectively sending the care feedback message and the care message to the user terminal and the rider terminal for displaying.

Optionally, the method further comprises:

inquiring a preset skin changing information base according to the scene information, and determining skin changing information aiming at the rider identifier;

sending the care feedback message to the user terminal for display, including:

and sending the care feedback message and the skin changing information to the user terminal together so that the user terminal can display the care feedback information in an order detail page, and carrying out skin changing treatment on a rider identifier in the order detail page based on the skin changing information.

Optionally, sending the care message to the rider terminal for display, including:

and sending the care message to the rider terminal so that the rider terminal can display the care message in an instant messaging dialogue frame.

Optionally, the determining, according to the scene information, the crowd attribute information of the user, and the crowd attribute information of the rider, a care feedback message applicable to the user and a care message applicable to the rider, respectively, includes:

inquiring a second preset user emotion file library according to the crowd attribute information and the scene information of the user, and determining a care feedback message suitable for the user;

and inquiring a second preset rider emotion file library according to the crowd attribute information and the scene information of the rider, and determining a care message suitable for the rider.

According to a third aspect of the present application, there is provided a message processing apparatus comprising:

the sending unit is used for responding to an order-urging operation event triggered by a user and sending an order-urging request to the server;

the receiving unit is used for receiving the emotional operation feedback message sent by the server and displaying the emotional operation feedback message in an order detail page, wherein the server is used for acquiring at least one of user information, rider information, order information and scene information; according to at least one of the user information, the rider information, the order information and the scene information, determining emotional operation feedback information suitable for the user and emotional order urging information suitable for the rider respectively; and respectively sending the emotional operation feedback message and the emotional solicitation message to a user terminal and a rider terminal for displaying.

According to a fourth aspect of the present application, there is provided a message processing apparatus, the apparatus comprising:

the acquisition unit is used for responding to an order urging request sent by the user terminal and acquiring at least one of user information, rider information, order information and scene information;

the determining unit is used for respectively determining emotional operation feedback information suitable for the user and emotional order urging information suitable for the rider according to at least one of the user information, the rider information, the order information and the scene information;

and the sending unit is used for respectively sending the emotional operation feedback message and the emotional solicitation message to the user terminal and the rider terminal for displaying.

According to a fifth aspect of the present application, there is provided a storage medium having stored thereon a computer program which, when executed by a processor, implements the above-described message processing method.

According to the sixth aspect of the present application, there is provided a computer device, including a storage medium, a processor, and a computer program stored on the storage medium and executable on the processor, wherein the processor implements the message processing method when executing the computer program.

According to a seventh aspect of the present application, there is provided another storage medium having stored thereon a computer program which, when executed by a processor, implements the above-described message processing method.

According to eight aspects of the present application, there is provided another computer device, comprising a storage medium, a processor, and a computer program stored on the storage medium and executable on the processor, the processor implementing the message processing method when executing the computer program.

By means of the technical scheme, compared with the current mode that the user asks for the order and then respectively prompts the user and the rider by machines, the message processing method and the message processing device can respond to the order-asking operation event triggered by the user and send the order-asking request to the server; receiving emotional operation feedback information sent by the server side, and displaying the emotional operation feedback information in an order detail page, wherein the server side is used for acquiring at least one of user information, rider information, order information and scene information; according to at least one of the user information, the rider information, the order information and the scene information, determining emotional operation feedback information suitable for the user and emotional order urging information suitable for the rider respectively; and respectively sending the emotional operation feedback message and the emotional form prompting message to a user terminal and a rider terminal for displaying. Therefore, through changing the harsh machine prompt into emotional solicitation information with human emotion, the emotional contact between a rider and a user can be established, the rider can be promoted to timely reply the solicitation operation of the user by messages, the message communication efficiency in the solicitation process is improved, meanwhile, after the user asks for the solicitation, the emotional operation feedback information with human emotion is displayed for the user, the emotion of the user can be relieved, the user is prevented from frequently asking for the solicitation, besides, through displaying the emotional operation feedback information in an order detail page, the interactive attribute can be enhanced, the perception of the user is more obvious, and the user is more interesting.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application in a non-limiting sense. In the drawings:

fig. 1 illustrates a flowchart of a message processing method according to an embodiment of the present application;

FIG. 2 is a schematic diagram illustrating an order-forcing scenario provided by an embodiment of the invention;

FIG. 3 is a schematic diagram of a care scenario provided by an embodiment of the invention;

fig. 4 is a flowchart illustrating another message processing method according to an embodiment of the present application;

fig. 5 is a schematic structural diagram illustrating a message processing apparatus according to an embodiment of the present application;

fig. 6 is a schematic structural diagram illustrating another message processing apparatus according to an embodiment of the present application;

FIG. 7 is a block diagram illustrating an example of a physical structure of a computer device according to an embodiment of the present invention;

fig. 8 is a schematic structural diagram illustrating a further message processing apparatus according to an embodiment of the present application;

fig. 9 is a schematic physical structure diagram of another computer device according to an embodiment of the present invention.

Detailed Description

The present application will be described in detail below with reference to the accompanying drawings in conjunction with embodiments. It should be noted that, in the present application, the embodiments and features of the embodiments may be combined with each other without conflict.

The problem of the current in-process message communication inefficiency of urging an order to lead to the user to frequently urge an order to cause the puzzlement for riding a hand is solved. The embodiment provides a message processing method, which can be applied to a user terminal, and as shown in fig. 1, the method includes:

step 101, responding to an order-forcing operation event triggered by a user, and sending an order-forcing request to a server.

The user is the user who urges to ride the hand to deliver the order to the user quickly after placing the order by the APP. The embodiment of the invention is mainly applied to message feedback in a scene of urging a single.

For the embodiment of the invention, after the user places the order by the APP, the background can automatically match the corresponding rider to distribute the order for the user, and if the rider is overtime in distribution or the user waits urgently, the user can carry out order promotion. Specifically, the user can enter an order detail page of the APP, click an order promotion button in the order detail page, trigger an order promotion operation event, and send an order promotion request to the server according to identification information corresponding to the order in response to the order promotion operation event, namely, request the server to promote the order of the rider. It should be noted that, if the embodiment of the present invention only relates to the order-urging scenario, the user may also trigger the order-urging operation event by clicking (double-clicking or single-clicking) the avatar identifier of the rider.

And 102, receiving an emotional operation feedback message sent by the server, and displaying the emotional operation feedback message in an order detail page.

The server is used for acquiring at least one of user information, rider information, order information and scene information; according to at least one of the user information, the rider information, the order information and the scene information, determining emotional operation feedback information suitable for the user and emotional order urging information suitable for the rider respectively; and respectively sending the emotional operation feedback message and the emotional invoicing message to a user terminal and a rider terminal for displaying.

The user information may be preference information or crowd attribute information of a user, the rider information may be preference information or crowd attribute information of a rider, the preference information of the user may specifically refer to a language style preferred by the user, the crowd attribute information of the user specifically includes occupation, character, city where the user is located, and the like, the preference information of the rider may specifically refer to a language style preferred by the rider, and the crowd attribute information of the rider specifically includes working time, character, customer complaint condition, urging reply condition, and the like of the rider. In addition, the order information may be a business scenario to which the delivery order belongs, for example, the delivery order belongs to a catering order, a retail order, or the like, and the scenario information may be seasonal climate information or festival activity information, where the seasonal climate information specifically includes a current weather condition, a season, or the like.

It should be noted that the emotional operation feedback message and the emotional solicitation message in the embodiment of the present invention may include text information, facial expression information, and the like.

For the embodiment of the invention, after receiving the order urging request sent by the user terminal, the server determines the user and the rider corresponding to the order according to the identification information of the order, wherein the identification information of the order can be the order number, and based on the order number, the server can determine the rider for placing the order and delivering the order and acquire at least one of the user information, the rider information, the order information and the scene information, so that the emotional operation feedback information suitable for the user and the emotional urging information suitable for the rider are respectively selected according to at least one of the user information, the rider information, the order information and the scene information.

In a specific application scenario, the server can obtain the crowd attribute information of the ordering user and the crowd attribute information of the rider from the basic information base, wherein the crowd attribute information of the user specifically comprises the occupation, the character, the city where the user is located and the like, and the crowd attribute information of the rider specifically comprises the working time, the character, the customer complaint condition, the order urging reply condition and the like of the rider.

Furthermore, the server side is pre-constructed with a first preset user emotion file library and a first preset rider emotion file library which are respectively suitable for the user and the rider, emotion operation feedback information is stored in the first preset user emotion file library, emotion induced order prompting information is stored in the first preset rider emotion file library, order prompting operation is performed on the user, emotion operation feedback information is used for feeding back the user, and emotion induced order prompting information is used for feeding back the rider.

Further, after acquiring the crowd attribute information of the user and the rider, the server side inquires a first preset user emotion file library according to the crowd attribute information of the user and determines emotional operation feedback information suitable for the user. Meanwhile, the server side inquires a first preset rider emotion file library according to the crowd attribute information of the rider and determines emotional solicitation information suitable for the rider. And finally, the server sends the inquired emotional operation feedback message suitable for the user to the user terminal, and the user terminal displays the emotional operation feedback message to the user in an order detail page as a feedback for the order urging operation of the user, wherein if the emotional operation feedback message displayed to the user is 'unable to help you quickly' and I want to starve you 'for cheering'. Meanwhile, the server sends the inquired emotional order-prompting message suitable for the rider to the instant communication system, the emotional order-prompting message is displayed in an instant communication dialog box of the rider terminal, the rider sees the emotional order-prompting message, and knows that the user is urgent to perform order-prompting operation, and if the emotional order-prompting message displayed to the rider is 'as fast as possible'.

In the embodiment of the invention, because the man-machine conversation mode in the existing waybill scene is converted into the emotional operation feedback message with human emotion and the emotional waybill message, the emotional contact between the user and the rider can be established, so that the rider can be promoted to timely feed back the waybill operation of the user, the message communication efficiency in the waybill process is improved, meanwhile, the user receives the feedback message with human emotion in time and knows that the waybill operation is successful, the anxious mood of the user can be relieved, and the trouble caused by frequent waybill-urging of the user to the rider is avoided.

In a specific application scenario, when an emotional operation feedback message is presented to a user, the presentation position of the emotional operation feedback message can be determined according to the specific position of the rider identifier in the order detail page, and based on the determination, the method comprises the following steps: determining a first display position of the emotional operation feedback message in an order detail page based on position information of a rider mark in the order detail page; and displaying the emotional operation feedback message based on the first display position. The rider identifier may be a rider icon in an order detail page.

Specifically, the first display position of the emotional operation feedback message may be determined within a preset radius distance range centered on the rider icon, as shown in the first diagram of fig. 2, and the emotional operation feedback message in the order detail page is displayed below the left side of the rider identifier. The user sees the emotional operation feedback message and knows that the user has successfully summoned the bill, and the expression mode of the feedback message has human emotion, and the expression content is more fit to the character characteristics of the user and is more easily received by the user. Therefore, the anxiety of the user can be relieved by showing the emotional operation feedback message to the user, and the user is prevented from frequently calling the bill.

Meanwhile, the rider can see emotional order prompting information in the instant messaging dialog box, as shown in a second graph of fig. 2, the emotional order prompting information is more fit to the character features and the preferred expression mode of the rider, so that the order prompting operation of the user is more easily accepted by the rider, the emotional order prompting information is displayed in the instant messaging dialog box, the rider can more easily reply in time, and the instant messaging efficiency in the order prompting process can be improved.

It should be noted that the emotional operation feedback message displayed to the user on the order detail page is different from the emotional solicitation message displayed to the rider in the instant messaging dialog box, the emotional operation feedback message is more in accordance with the expression mode preferred by the user, and the emotional solicitation message is more in accordance with the expression mode preferred by the rider.

Further, the rider may not timely reply because he or she may not timely see the emotional solicitation message during the order delivery process, or even if he or she sees the emotional solicitation message, he or she may not timely reply because he or she is not convenient to reply during the driving process. In order to further relieve the anxiety of the user waiting, the server may feed back an emotional waybill reply message to the user terminal for display, and based on this, the method includes: and if the reply message of the rider is not received within a preset time length, receiving the emotional prompting reply message fed back by the server, and displaying the emotional prompting reply message in an order detail page. The preset duration can be set according to actual requirements, and if the rider does not reply within 20s, the server sends an emotional solicitation reply message to the user terminal.

Specifically, if the server detects that the rider does not reply to the user within the preset duration, the server actively queries the first preset user emotion file library according to the crowd attribute information corresponding to the user, obtains emotional solicitation reply messages applicable to the user, and feeds the emotional solicitation reply messages back to the user terminal for display. Besides, after the emotional operation feedback message is received by the user terminal, the user terminal can start a timer, if the user terminal does not receive the reply message of the rider within the preset time length, the user terminal can actively send the solicitation reply message acquisition request to the server, and the server feeds the inquired emotional solicitation reply message back to the user terminal for display. Because the emotional waybill reply message is also attached to the expression mode preferred by the user, the emotional waybill reply message is more easily accepted by the user, and the user can be prevented from frequently carrying out waybill.

It should be noted that, in the embodiment of the present invention, it may also be set that the service end immediately feeds back the queried emotional solicitation response message to the user terminal for display while the user terminal displays the emotional operation feedback message, so as to prevent the user from waiting too long for the response message.

Further, when the emotional statement of urging note reply message is displayed, a second display position of the emotional statement of urging note reply message in the order detail page can be determined according to a first display position of the emotional operation feedback message in the order detail page; and displaying the emotional hasty bill reply message based on the second display position.

The position distance between the first display position and the second display position is within a first preset distance range, and the first preset distance range can be set according to actual needs. Specifically, in order to facilitate the user to see the emotional solicitation response message corresponding to the emotional solicitation feedback message, the position distance between the emotional solicitation response message and the emotional solicitation feedback message when displayed is not too far, that is, the position distance between the emotional solicitation response message and the emotional solicitation feedback message is within the first preset distance range. As shown in the first diagram of fig. 2, the emotional solicitation reply message "sorry, delivery timeout, solicitation of understanding" may be displayed below the emotional operation feedback message, and may also be displayed above the emotional operation feedback message, which is not limited in the embodiment of the present invention.

In a specific application scene, when the rider sees the emotional ordering message sent by the server side in the instant messaging dialog box of the rider terminal, the rider can know that the user is urgent and orders the rider. When the rider replies the message in the instant messaging dialog box, the server side feeds back the reply message edited by the rider in the instant messaging dialog box to the user terminal, and displays the edited reply message to the user in an order detail page of the user terminal. Based on this, the method comprises: and if the order prompting reply message edited by the rider in the instant communication dialog box is received, displaying the edited order prompting reply message in the order detail page.

For the embodiment of the invention, in the process of order distribution by the rider, the user can not only carry out the order prompting operation on the rider, but also carry out the care operation on the rider if the rider is in a special environment at present, thereby achieving the purpose of indirect order prompting. Based on this, the method comprises: responding to the care operation event triggered by the user, and sending a care processing request aiming at the rider to a server; and receiving and displaying the care feedback message sent by the server.

The server is used for receiving a care processing request aiming at a rider and sent by a user terminal, wherein the care processing request comprises scene information where the rider is located currently; if the scene information meets the triggering condition of the corresponding special scene, respectively determining a care feedback message suitable for the user and a care message suitable for the rider according to the scene information, the crowd attribute information of the user and the crowd attribute information of the rider; and respectively sending the care feedback message and the care message to the user terminal and the rider terminal for displaying.

The current scene information of the rider includes the current weather condition, road conditions (whether a road is closed or not, traffic accidents exist) and the like. The special scenes comprise severe weather conditions (rainstorm, snowstorm and sand storm), road sealing, traffic accidents of riders and the like, and the trigger conditions are required to be set aiming at different special scenes in advance, for example, the rainfall reaching the rainstorm level is set aiming at the severe weather conditions.

For example, a rider distributes an order in the rain, a user sends a care processing request for the rider to a server by double-clicking or clicking a rider icon in an order detail page, the care processing request carries current scene information (rainfall), and after the server receives the care processing request, if the current rainfall is determined not to meet the trigger condition of severe weather conditions, no feedback is given to the care operation of the user; and if the current rainfall is determined to meet the triggering condition of the severe weather condition, the care operation of the user can be fed back.

It should be noted that, if the embodiment of the present invention only relates to a care scenario, the user may also send a care processing request for the rider to the server by clicking the order-calling button.

During specific feedback, the server side determines a care feedback message suitable for the user according to the crowd attribute information and the current scene information of the user, and meanwhile, determines a care message suitable for the rider according to the crowd attribute information and the scene information of the rider. And then feeding back the care feedback message to the user terminal, displaying the care feedback message to the user through an order detail page of the user terminal, sending the care feedback message to an instant messaging system, and displaying the care feedback message to the rider in an instant messaging dialog box of the rider terminal.

The order detail page of the user terminal shown in the first diagram in fig. 3 shows the care feedback message "refuel, slippery on rainy days, attention to safety" for the user, which is more suitable for the expression mode preferred by the user, and the user sees the care feedback message that he knows that his care for the rider is successful. The care message "slippery road in rainy days, pay attention to safety, refuel" to the rider is shown in the instant messaging dialog box of the rider terminal shown in the second drawing in fig. 3, and the expression mode of the care message is more suitable for the expression mode preferred by the rider, so that the rider is likely to reply the message to the user in time once seeing the care message, and the distribution speed is increased. Therefore, the emotional connection between the rider and the user can be established, and the emotions of the rider and the user are taken into consideration at the same time.

In a specific application scenario, when a care feedback message is displayed to a user, the display position of the care feedback message can be determined according to the specific position of the rider identifier in the order detail page, and based on the determination, the method comprises the following steps: determining a third display position of the care feedback message in an order detail page based on the position information of the rider identifier in the order detail page; and displaying the care feedback message based on the third display position. The rider identifier may be a rider icon in an order detail page.

Specifically, a third display position of the care feedback message, which is shown in the first drawing in fig. 3 at a position closer below the rider icon, may be determined within a preset radial distance range centered on the rider icon. The user sees that the care feedback message knows that the care is successful, and meanwhile, the expression mode of the care feedback message is more easily accepted by the user.

In a specific application scenario, the server side can send a care feedback message to the user terminal for displaying, and can perform skin changing processing on a rider identifier in an order detail page. Based on this, the method comprises: receiving skin changing information fed back by the server and aiming at the rider identifier; and carrying out skin changing processing on the rider identification in the order detail page based on the skin changing information. The skin changing information comprises adding rain cape for the rider, adding lotus leaf sunshade for the rider, adding mask and protective clothing for the rider, and the like.

Specifically, after determining that the current scene information of the rider meets the trigger spring of the special scene, the server determines skin change information matched with the scene information, and sends the skin change information and a care feedback message to the user terminal, after receiving the skin change information, the terminal performs skin change processing on the rider identifier in the order detail page based on the skin change information, for example, if the scene information is rainy, a poncho is added to the rider identifier, and if the scene information is high temperature, a lotus leaf sunshade is added to the rider identifier. As shown in the first diagram of fig. 3, not only is the care feedback message "refuel, rainy day slippery, pay attention to safety" shown to the user, but also a poncho is added for the rider identification. Therefore, the functions of dispersing the attention of the user and relieving the anxiety of the user can be achieved.

In a specific application scene, when a rider sees a care message distributed by the server in the instant messaging dialog box, the message can be replied possibly, at the moment, the server feeds back the message replied by the rider to the user terminal for display, as shown in a second graph of fig. 3, the rider replies a @ customer in the instant messaging dialog box, thanks to laoge, and the server feeds back the care reply message edited by the rider to the user terminal for display. Based on this, the method comprises: if a care reply message edited by the rider in the instant messaging dialog box is received, determining a fourth display position of the edited care reply message in the order detail page according to a third display position of the care feedback message in the order detail page; and displaying the edited care reply message based on the fourth display position.

The distance between the third display position and the fourth display position is within a second preset distance range, and the second preset distance range can be set according to actual needs. Specifically, for the convenience of the user to see the care reply message edited by the rider, the position distance between the care reply message and the care feedback message when displayed is not too far, namely the position distance between the care reply message and the care feedback message is within the second preset distance range.

According to the message processing method provided by the embodiment of the invention, the emotional contact between the rider and the user can be established by changing the harsh machine prompt into the emotional ordering information with human emotion, so that the timely message reply of the ordering operation of the user by the rider can be promoted, the message communication efficiency in the ordering process can be improved, meanwhile, after the user orders, the emotional operation feedback information with human emotion is displayed to the user, the emotion of the user can be relieved, the user is prevented from frequently ordering, in addition, the interactive attribute can be enhanced by displaying the emotional operation feedback information in the order detail page, the user feels more obvious, and the user is more interesting.

Further, as a refinement and an extension of the specific implementation of the foregoing embodiment, this embodiment provides another message processing method, which may be applied to a server, as shown in fig. 4, and the method includes:

step 201, responding to an order urging request sent by a user terminal, and acquiring at least one of user information, rider information, order information and scene information.

For the embodiment of the invention, after receiving the order urging request sent by the user terminal, the server determines the order placing user and the order delivery rider according to the identification information (order number) of the order, and at least one of user information, rider information, order information and scene information is acquired, specifically, the user information and rider information can be acquired from a basic information base of the user and a basic information base of the rider, respectively, the order information can be inquired from an order information base according to the identification information of the delivery order, namely, the business scene of the order is determined by inquiring the order information base, besides, the current information such as weather condition, season and the like can be captured from the user terminal, according to the current time information, the service end can determine whether the current time is in a certain festival or in the participation period of a certain activity. Thus, according to the above mode, at least one of the user information, the rider information, the order information and the scene information can be obtained, so that the emotional operation feedback message suitable for the user and the emotional solicitation message suitable for the rider can be respectively determined according to the at least one of the user information, the rider information, the order information and the scene information.

Step 202, determining emotional operation feedback information suitable for the user and emotional order induction information suitable for the rider respectively according to at least one of the user information, the rider information, the order information and the scene information.

The emotional operation feedback message and the emotional solicitation message may include text information, facial expression information, and the like.

For the embodiment of the present invention, in order to determine the emotional operation feedback message applicable to the user and the emotional order prompting message applicable to the rider, step 202 specifically includes: according to the preference information of the user and the preference information of the rider, emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider are respectively determined; or determining emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider respectively according to the crowd attribute information of the user and the crowd attribute information of the rider; or determining emotional operation feedback messages suitable for the user and emotional ordering messages suitable for the rider respectively according to the business scene corresponding to the order; or respectively determining emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider according to the seasonal climate information or the festival activity information.

In a specific application scenario, when emotional operation feedback messages suitable for a user and emotional solicitation messages suitable for a rider are respectively determined according to preference information of the user and preference information of the rider, emotional operation feedback messages of different language styles can be preset for the user, for example, for a relatively warm language style, emotional operation feedback messages of the user can be ' as fast as possible, i've ' and for a relatively serious language style, emotional operation feedback messages of the user can be ' please arrive as soon as possible ', emotional solicitation messages of different language styles are preset for the rider, and after a server receives an solicitation request of the user, emotional operation feedback messages suitable for the user can be respectively selected according to the preference information of the user and the preference information of the rider, and an emotionalization solicitation message suitable for the rider.

Furthermore, emotional operation feedback messages under different order business scenes can be preset for a user, emotional order-forcing messages under different order business scenes can be preset for a rider, and after the server receives an order-forcing request, the emotional operation feedback messages and the emotional order-forcing messages under the business scenes can be respectively determined according to the business scenes to which the delivery orders belong.

In addition, emotional operation feedback messages corresponding to different pieces of scene information (seasonal climate information or different festival activity information) can be preset for the user, for example, the current day is a mother's day, and the emotional operation feedback messages for the user can be' today is a mother's day, please click as fast as possible', and meanwhile, emotional solicitation messages corresponding to different pieces of scene information (seasonal climate information or different festival activity information) are preset for the rider. After receiving the order solicitation request, the server can select the emotional operation feedback message and the emotional order solicitation message corresponding to the scene information according to the current scene information (seasonal climate information or festival activity information).

In a specific application scene, emotional operation feedback messages and emotional solicitation messages suitable for the user can be respectively selected according to the crowd attribute information of the user and the crowd attribute information of the rider. Based on this, the method comprises: according to the crowd attribute information of the user and the crowd attribute information of the rider, respectively determining a target user crowd to which the user belongs and a target rider crowd to which the rider belongs; inquiring a first preset user emotion file library according to the target user group, and determining emotional operation feedback information suitable for the user; and inquiring a first preset rider emotion file library according to the target rider crowd, and determining emotional solicitation messages suitable for the riders.

The target user crowd is any one of classified crowds of young adolescents, white collars, local tyrant and young mothers, the target rider crowd is any one of classified crowds with serious preference, lovely preference and warm and soft preference, emotional operation feedback messages suitable for different user crowds are stored in the first preset user emotion case library, and emotional solicitation messages suitable for different rider crowds are stored in the first preset rider emotion case library. By determining the target user crowd to which the user belongs and the target rider crowd to which the rider belongs, emotional operation feedback messages suitable for the user and emotional solicitation messages suitable for the rider can be respectively captured from the first preset user emotion file library and the first preset rider emotion file library.

It should be noted that, in the embodiment of the present invention, the manners of determining the emotional operation feedback message applicable to the user and the emotional solicitation message applicable to the rider are not limited to the above, and other manners may also be included.

And 203, respectively sending the emotional operation feedback message and the emotional solicitation message to the user terminal and the rider terminal for displaying.

For the embodiment of the invention, when the information is fed back to the user terminal, if a plurality of emotional operation feedback information suitable for the user exist, one emotional operation feedback information is randomly selected from the plurality of emotional operation feedback information and sent to the user terminal, so that the randomly selected emotional operation feedback information is displayed in the order detail page of the user terminal. Meanwhile, when the messages are fed back to the rider terminal, if a plurality of emotional solicitation messages suitable for the rider exist, one emotional solicitation message is randomly selected from the plurality of emotional solicitation messages and sent to the rider terminal, so that the randomly selected emotional solicitation message is displayed in an instant messaging dialog box of the rider terminal.

Specifically, the embodiment of the present invention configures a plurality of emotional operation feedback messages for each user group, and randomly selects one emotional operation feedback message from the plurality of emotional operation feedback messages corresponding to the target user group to feed back to the user when it is determined that the user belongs to the target user group. Similarly, the embodiment of the invention also configures a plurality of emotional solicitation messages for each type of rider crowd, and when the rider is determined to belong to the target rider crowd, one emotional solicitation message is randomly selected from the plurality of emotional solicitation messages corresponding to the target rider crowd and fed back to the rider. Thereby achieving the purpose of message feedback balance.

In a specific application scenario, in order to relieve the anxiety of the user, the server side feeds back an emotional operation feedback message to the user, and simultaneously feeds back a corresponding emotional solicitation reply message to the user. Based on this, the method comprises: inquiring the first preset user emotion file library according to the target user group to which the user belongs, and determining emotional solicitation reply messages suitable for the user; and sending the emotional wakefulness reply message to the user terminal for displaying.

And the emotional hastening bill reply messages corresponding to different user groups are also stored in the first preset user emotional file library.

For example, the emotional operation feedback message fed back to the user by the service end is 'as fast as possible', the target user group to which the user belongs is a white-collar user, the service end queries the first preset user emotion file library according to the white-collar user group, determines that the emotional solicitation reply message corresponding to the white-collar user group is 'sorry very, and when the delivery exceeds, the forgiveness of the solicitation is' and sends the sorry very to the user terminal for displaying.

Further, before message capture, the server needs to construct a first preset user emotion document library and a first preset rider emotion document library, and the method comprises the following specific construction processes of the first preset user emotion document library and the first preset rider emotion document library: editing emotional operation feedback messages and emotional solicitation reply messages suitable for different user groups, and storing the emotional operation feedback messages and the emotional solicitation reply messages suitable for different user groups into a first preset user emotional file library; and editing emotional waybill forcing messages suitable for different rider crowds, and storing the emotional waybill forcing messages suitable for the different rider crowds to a first preset rider emotional file library.

Because the emotional operation feedback message and the emotional waybill response message are more fit to the expression mode of the favor of the corresponding user group, the emotional operation feedback message and the emotional waybill response message grabbed by the target user group to which the user belongs are more easily accepted by the user, the emotion of the user is favorably relieved, and the user can be prevented from frequently calling for waybill.

For the embodiment of the invention, in some special scenes, such as severe weather conditions and the like, a user can carry out care operation on a rider, thereby achieving the aim of indirect invoicing. Based on this, the method comprises: receiving a care processing request for a rider sent by a user terminal, wherein the care processing request comprises scene information of the current position of the rider; if the scene information meets the triggering condition of the corresponding special scene, respectively determining a care feedback message suitable for the user and a care message suitable for the rider according to the scene information, the crowd attribute information of the user and the crowd attribute information of the rider; and respectively sending the care feedback message and the care message to the user terminal and the rider terminal for displaying.

The current scene information of the rider includes current weather conditions, road conditions (whether a traffic lane is closed or not, traffic accidents) and the like. The special scenes comprise severe weather conditions (rainstorm, snowstorm and sand storm), road closure, traffic accidents of riders and the like, and the triggering conditions are required to be set in advance for different special scenes, for example, the rainfall reaching the rainstorm level is set for the severe weather conditions.

For example, the scene information is rainy, after the server receives a care processing request for the rider, whether the rainfall of the current environment of the rider reaches the rainfall of a special scene (rainstorm) or not is judged, if the rainfall of the rainstorm reaches, the current scene information meets the triggering condition of a severe weather condition, the server determines a care feedback message applicable to the user according to the scene information and the crowd attribute information of the user, and meanwhile, the server determines a care message applicable to the rider according to the scene information and the crowd attribute information of the rider.

Specifically, when determining a care feedback message applicable to the user and a care message applicable to the rider, the method further includes: inquiring a second preset user emotion file library according to the crowd attribute information and the scene information of the user, and determining a care feedback message suitable for the user; and inquiring a second preset rider emotion file library according to the crowd attribute information and the scene information of the rider, and determining a care message suitable for the rider.

The second preset user emotion case library stores care feedback messages suitable for different user groups and different scene information, such as care feedback messages suitable for white-collar workers and severe weather conditions, feedback messages suitable for small-fund youth and severe weather conditions, and the like. In addition, the second preset rider emotion case library stores care messages suitable for different rider groups and different scene information, such as care messages suitable for relatively serious riders and severe weather conditions.

In a specific application scenario, in order to enhance the experience of the user, the server may also feed back corresponding skin changing information to the user terminal, so that the user terminal performs skin changing processing on the identifier in the order detail page based on the skin changing information. Based on this, the method comprises: and querying a preset skin changing information base according to the scene information, and determining skin changing information aiming at the rider identifier. Meanwhile, the care feedback message and the skin changing information are sent to the user terminal together, so that the user terminal can display the care feedback information in an order detail page, and skin changing processing is carried out on a rider mark in the order detail page based on the skin changing information. The skin changing information comprises adding a rain cape for a rider, adding lotus leaves for the rider to shade the sun, adding a mask and protective clothing for the rider and the like.

In a specific application scenario, when a rider sees a care message distributed by a server in an instant messaging dialog box, a message reply is likely to be carried out, and since a user rarely opens the instant messaging dialog box for information viewing at a user terminal, the server in the embodiment of the invention sends a reply message edited by the rider to the user terminal and displays the reply message in an order detail page. Based on this, the method comprises: and sending the care message to the rider terminal so that the rider terminal can display the care message in an instant messaging dialogue frame. The user is thus able to see the rider's reply message edited for the care message for the first time.

According to the other message processing method provided by the embodiment of the invention, the emotional contact between the rider and the user can be established by changing the harsh machine prompt into the emotional ordering information with human emotion, so that the rider can be promoted to timely reply the message to the ordering operation of the user, the message communication efficiency in the ordering process is improved, meanwhile, after the user orders, the emotional operation feedback information with human emotion is displayed to the user, the emotion of the user can be relieved, the user is prevented from frequently ordering, in addition, the emotional operation feedback information is displayed in the order detail page, the interactive attribute can be enhanced, the user perception is more obvious, and the user is more interesting.

Further, as a specific implementation of the method shown in fig. 1, this embodiment provides a message processing apparatus, as shown in fig. 5, the apparatus includes: a transmitting unit 31 and a receiving unit 32.

The sending unit 31 may be configured to send an order urging request to the server in response to an order urging operation event triggered by the user.

The receiving unit 32 may be configured to receive an emotional operation feedback message sent by the server, and display the emotional operation feedback message in an order detail page, where the server is configured to obtain at least one of user information, rider information, order information, and scene information; according to at least one of the user information, the rider information, the order information and the scene information, determining emotional operation feedback information suitable for the user and emotional order urging information suitable for the rider respectively; and respectively sending the emotional operation feedback message and the emotional solicitation message to a user terminal and a rider terminal for displaying.

In a specific application scenario, as shown in fig. 6, the receiving unit 32 includes: a determination module 321 and a presentation module 322.

The determining module 321 may be configured to determine a first display position of the emotional operation feedback message in the order detail page based on the position information of the rider identifier in the order detail page.

The presentation module 322 may be configured to present the emotional operation feedback message based on the first presentation location.

In a specific application scenario, the receiving unit 32 may be further configured to receive an emotional statement-of-lading reply message fed back by the server if the reply message of the rider is not received within a preset time period, and display the emotional statement-of-lading reply message in an order detail page.

In a specific application scenario, the receiving unit 32 includes: a determination module 321 and a presentation module 322.

The determining module 321 may be configured to determine a second display position of the emotive waybill reply message in the order detail page according to a first display position of the emotive operation feedback message in the order detail page, where a position distance between the first display position and the second display position is within a first preset distance range.

The display module 322 may be configured to display the emotional solicitation reply message based on the second display location.

In a specific application scenario, the receiving unit 32 may be further configured to, if an order-asking reply message edited by the rider in the instant messaging dialog box is received, display the edited order-asking reply message in the order detail page.

In a specific application scenario, the sending unit 31 may be further configured to send a care processing request for a rider to a server in response to a care operation event triggered by the user.

The receiving unit 32 may be further configured to receive a care feedback message sent by the server for displaying, where the server is configured to receive a care processing request for a rider sent by a user terminal, and the care processing request includes current scene information of the rider; if the scene information meets the triggering condition of the corresponding special scene, respectively determining a care feedback message suitable for the user and a care message suitable for the rider according to the scene information, the crowd attribute information of the user and the crowd attribute information of the rider; and respectively sending the care feedback message and the care message to the user terminal and the rider terminal for displaying.

The determining module 321 may be configured to determine a third display position of the care feedback message in the order detail page based on the position information of the rider identifier in the order detail page.

The presentation module 322 may be configured to present the care feedback message based on the third presentation position.

In a specific application scenario, the apparatus further includes: and a skin changing unit 33.

The receiving unit 31 may be further configured to receive skin change information for the rider identifier, which is fed back by the server.

The skin changing unit 33 may be configured to perform skin changing processing on the rider identifier in the order detail page based on the skin changing information.

In a specific application scenario, the determining module 321 may be further configured to determine, if a care reply message edited by the rider in an instant messaging dialog box is received, a fourth display position of the edited care reply message in the order detail page according to a third display position of the care feedback message in the order detail page, where a position distance between the third display position and the fourth display position is within a second preset distance range;

the display module 322 may be further configured to display the edited care reply message based on the fourth display position.

It should be noted that other corresponding descriptions of the functional units related to the message processing apparatus provided in this embodiment may refer to the corresponding descriptions in fig. 1, and are not described herein again.

Based on the method shown in fig. 1, correspondingly, the present application further provides a storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements the message processing method shown in fig. 1.

Based on such understanding, the technical solution of the present application may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.), and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method of the embodiments of the present application.

Based on the method shown in fig. 1 and the virtual device embodiments shown in fig. 5 and fig. 6, in order to achieve the above object, the present application further provides a computer device, as shown in fig. 7, where the computer device includes a storage medium and a processor; a storage medium for storing a computer program; a processor for executing a computer program to implement the message processing method as described above and shown in fig. 1.

Further, as a specific implementation of the method shown in fig. 4, this embodiment provides another message processing apparatus, as shown in fig. 8, the apparatus includes: an acquisition unit 51, a determination unit 52 and a transmission unit 53.

The obtaining unit 51 may be configured to obtain at least one of user information, rider information, order information, and scene information in response to an order solicitation request sent by a user terminal.

The determining unit 52 may be configured to determine an emotional operation feedback message applicable to the user and an emotional solicitation message applicable to the rider according to at least one of the user information, the rider information, the order information, and the scene information.

The sending unit 53 may be configured to send the emotional operation feedback message and the emotional form prompting message to the user terminal and the rider terminal for displaying, respectively.

In a specific application scenario, the user information is preference information or crowd attribute information of the user, the rider information is preference information or crowd attribute information of the rider, the order information is a service scenario corresponding to an order, the scenario information is seasonal climate information or festival activity information,

the determining unit 52 may be specifically configured to determine emotional operation feedback messages applicable to the user and emotional solicitation messages applicable to the rider according to the preference information of the user and the preference information of the rider, respectively; or respectively determining emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider according to the crowd attribute information of the user and the crowd attribute information of the rider; or respectively determining emotional operation feedback messages suitable for the user and emotional order-prompting messages suitable for the rider according to the service scene corresponding to the order; or determining emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider respectively according to the seasonal climate information or the festival activity information.

In a specific application scenario, the determining unit 52 includes: the device comprises a first determination module, a second determination module and a third determination module.

The first determining module may be configured to determine, according to the crowd attribute information of the user and the crowd attribute information of the rider, a target user crowd to which the user belongs and a target rider crowd to which the rider belongs, respectively.

The second determining module may be configured to query a first preset user emotion file library according to the target user group, and determine emotional operation feedback messages applicable to the user, where emotional operation feedback messages applicable to different user groups are stored in the first preset user emotion file library.

The third determining module may be configured to query a first preset rider emotion document library according to the target rider crowd, and determine emotional waybill solicitation messages applicable to the rider, where emotional waybill solicitation messages applicable to different rider crowds are stored in the first preset rider emotion document library.

In a specific application scenario, the sending unit may be specifically configured to, if there are multiple emotional operation feedback messages applicable to the user, randomly select one emotional operation feedback message from the multiple emotional operation feedback messages to send to the user terminal, so that the randomly selected emotional operation feedback message is displayed in an order detail page of the user terminal.

In a specific application scenario, the sending unit 53 may be further specifically configured to randomly select one emotional solicitation message from the plurality of emotional solicitation messages to be sent to the rider terminal if there are a plurality of emotional solicitation messages applicable to the rider, so as to display the randomly selected emotional solicitation message in an instant messaging dialog of the rider terminal.

In a specific application scenario, the determining unit 52 may be further configured to query the first preset user emotion pattern library according to the target user group to which the user belongs, and determine an emotional waybill response message applicable to the user.

The sending unit 53 may be further configured to send the emotional hastelling reply message to the user terminal for displaying.

In a specific application scenario, the apparatus further includes: and an editing unit.

The editing unit can be used for editing emotional operation feedback messages and emotional solicitation reply messages suitable for different user groups, and storing the emotional operation feedback messages and the emotional solicitation reply messages suitable for different user groups to the first preset user emotional file library.

The editing unit can be further used for editing emotional solicitation messages suitable for different rider crowds and storing the emotional solicitation messages suitable for the different rider crowds into the first preset rider emotion file library.

In a specific application scenario, the apparatus further includes: and a receiving unit.

The receiving unit may be configured to receive a care processing request for a rider sent by a user terminal, where the care processing request includes scene information where the rider is currently located.

The determining unit 52 may be further configured to determine a care feedback message applicable to the user and a care message applicable to the rider according to the scene information, the crowd attribute information of the user and the crowd attribute information of the rider, respectively, if the scene information satisfies the trigger condition of the corresponding special scene.

The sending unit 53 may be further configured to send the care feedback message and the care message to the user terminal and the rider terminal for display respectively.

In a specific application scenario, the determining unit 52 may be further configured to query a preset skin changing information library according to the scenario information, and determine skin changing information for the rider identifier.

The sending unit 53 may be specifically configured to send the care feedback message and the skin change information to the user terminal together, so that the user terminal displays the care feedback information in an order detail page, and performs skin change processing on a rider identifier in the order detail page based on the skin change information.

In a specific application scenario, the sending unit 53 may be further specifically configured to send the care message to the rider terminal, so that the rider terminal displays the care message in an instant messaging dialog box.

In a specific application scenario, the determining unit 52 may be specifically configured to query a second preset user emotion pattern library according to the crowd attribute information of the user and the scene information, and determine a care feedback message applicable to the user; and inquiring a second preset rider emotion file library according to the crowd attribute information and the scene information of the rider, and determining a care message suitable for the rider.

It should be noted that other corresponding descriptions of the functional units related to another message processing apparatus provided in this embodiment may refer to the corresponding descriptions in fig. 4, and are not described herein again.

Based on the method shown in fig. 4, correspondingly, the present application further provides a storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements the message processing method shown in fig. 4.

Based on the method shown in fig. 4 and the virtual device embodiment shown in fig. 8, in order to achieve the above object, the present application further provides a computer device, as shown in fig. 9, where the computer device includes a storage medium and a processor; a storage medium for storing a computer program; a processor for executing a computer program to implement the message processing method as shown in fig. 4.

Optionally, the above entity devices may further include a user interface, a network interface, a camera, a Radio Frequency (RF) circuit, a sensor, an audio circuit, a WI-FI module, and the like. The user interface may include a Display screen (Display), an input unit such as a keypad (Keyboard), etc., and the optional user interface may also include a USB interface, a card reader interface, etc. The network interface may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface), etc.

It will be understood by those skilled in the art that the client device architecture provided in the present embodiment does not constitute a limitation of such physical devices, and may include more or fewer components, or some components in combination, or a different arrangement of components.

The storage medium may further include an operating system and a network communication module. The operating system is a program that manages the hardware and software resources of the two physical devices described above, supporting the operation of the information processing program as well as other software and/or programs. The network communication module is used for realizing communication among components in the storage medium and communication with other hardware and software in the information processing entity device.

Through the description of the above embodiments, those skilled in the art can clearly understand that the application can promote the rider to timely reply to the order-asking operation of the user by changing the harsh machine prompt into the emotional order-asking information with human emotion, and can establish the emotional contact between the rider and the user, so as to improve the message communication efficiency in the order-asking process.

Those skilled in the art will appreciate that the figures are merely schematic representations of one preferred implementation scenario and that the blocks or processes in the figures are not necessarily required to practice the present application. Those skilled in the art will appreciate that the modules in the devices in the implementation scenario may be distributed in the devices in the implementation scenario according to the description of the implementation scenario, or may be located in one or more devices different from the present implementation scenario with corresponding changes. The modules of the implementation scenario may be combined into one module, or may be further split into multiple sub-modules.

The above application serial numbers are for description purposes only and do not represent the superiority or inferiority of the implementation scenarios. The above disclosure is only a few specific implementation scenarios of the present application, but the present application is not limited thereto, and any variations that can be considered by those skilled in the art are intended to fall within the scope of the present application.

Claims

1. A message processing method, comprising:

responding to an order-urging operation event triggered by a user, and sending an order-urging request to a server;

receiving emotional operation feedback information sent by the server, and displaying the emotional operation feedback information in an order detail page, wherein the server is used for acquiring at least one of user information, rider information, order information and scene information; according to at least one of the user information, the rider information, the order information and the scene information, determining emotional operation feedback information suitable for the user and emotional order induction information suitable for the rider respectively; and respectively sending the emotional operation feedback message and the emotional order-urging message to a user terminal and a rider terminal for displaying.

2. The method according to claim 1, wherein the receiving of the emotional operation feedback message sent by the server and displaying the emotional operation feedback message in an order detail page comprises:

determining a first display position of the emotional operation feedback message in the order detail page based on position information of a rider identifier in the order detail page;

3. A message processing method, comprising:

according to at least one of the user information, the rider information, the order information and the scene information, determining emotional operation feedback information suitable for the user and emotional order induction information suitable for the rider respectively;

and respectively sending the emotional operation feedback message and the emotional solicitation message to the user terminal and the rider terminal for displaying.

4. The method according to claim 3, wherein the user information is preference information or crowd attribute information of the user, the rider information is preference information or crowd attribute information of the rider, the order information is a service scene corresponding to an order, the scene information is seasonal climate information or holiday activity information, and emotional operation feedback messages applicable to the user and emotional solicitation messages applicable to the rider are respectively determined according to at least one of the user information, the rider information, the order information and the scene information, and the method comprises:

according to the preference information of the user and the preference information of the rider, emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider are respectively determined; or

According to the crowd attribute information of the user and the crowd attribute information of the rider, determining emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider respectively; or

According to the service scene corresponding to the order, determining emotional operation feedback information suitable for the user and emotional order induction information suitable for the rider respectively; or

And according to the seasonal climate information or the festival activity information, determining emotional operation feedback information suitable for the user and emotional solicitation information suitable for the rider respectively.

5. A message processing apparatus, comprising:

the sending unit is used for responding to a list urging operation event triggered by a user and sending a list urging request to the server;

6. A message processing apparatus, comprising:

the acquisition unit is used for responding to an order urging request sent by a user terminal and acquiring at least one of user information, rider information, order information and scene information;

7. A storage medium on which a computer program is stored, the computer program, when being executed by a processor, implementing the message processing method of any one of claims 1 to 2.

8. A computer device comprising a storage medium, a processor and a computer program stored on the storage medium and executable on the processor, characterized in that the processor implements the message processing method of any one of claims 1 to 2 when executing the computer program.

9. A storage medium on which a computer program is stored, the computer program, when executed by a processor, implementing the message processing method of any one of claims 3 to 4.

10. A computer device comprising a storage medium, a processor and a computer program stored on the storage medium and executable on the processor, characterized in that the processor implements the message processing method of any one of claims 3 to 4 when executing the computer program.