CN114627627A - Equipment exception handling method and device, terminal and computer readable storage medium - Google Patents

Equipment exception handling method and device, terminal and computer readable storage medium Download PDF

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CN114627627A
CN114627627A CN202011467172.1A CN202011467172A CN114627627A CN 114627627 A CN114627627 A CN 114627627A CN 202011467172 A CN202011467172 A CN 202011467172A CN 114627627 A CN114627627 A CN 114627627A
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abnormal
information
equipment
exception
acquiring
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CN114627627B (en
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梁志基
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Shenzhen TCL New Technology Co Ltd
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Shenzhen TCL New Technology Co Ltd
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    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
    • G08B21/18—Status alarms
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
    • G08B21/18—Status alarms
    • G08B21/24—Reminder alarms, e.g. anti-loss alarms
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
    • G16Y10/00—Economic sectors
    • G16Y10/80—Homes; Buildings
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
    • G16Y40/00—IoT characterised by the purpose of the information processing
    • G16Y40/20—Analytics; Diagnosis
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Y—INFORMATION AND COMMUNICATION TECHNOLOGY SPECIALLY ADAPTED FOR THE INTERNET OF THINGS [IoT]
    • G16Y40/00—IoT characterised by the purpose of the information processing
    • G16Y40/40—Maintenance of things
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks

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Abstract

The invention discloses a method, a device, a terminal and a computer readable storage medium for processing equipment exception, wherein the method for processing the equipment exception comprises the following steps: acquiring abnormal information of equipment; acquiring abnormal equipment and the abnormal type of each abnormal equipment based on the abnormal information; acquiring a recommended processing scheme of each abnormal device based on the abnormal information and the abnormal type; and the triggering target object processes the abnormal equipment based on the recommended processing scheme. The equipment exception handling method provided by the scheme of the invention can acquire the corresponding recommended handling scheme based on the exception information and the exception category of the equipment, and trigger the target object to handle the exception equipment based on the recommended handling scheme, so that the user can directly handle the exception equipment based on the recommended handling scheme. Therefore, compared with the prior art, the scheme of the invention is beneficial to realizing equipment exception handling.

Description

Equipment exception handling method and device, terminal and computer readable storage medium
Technical Field
The invention relates to the technical field of interconnection of intelligent equipment, in particular to an equipment exception handling method, an equipment exception handling device, a terminal and a computer readable storage medium.
Background
With the rapid development and popularization of the internet of things technology, smart homes are more and more concerned at present. The intelligent home is based on advanced technologies such as wireless network communication, big data, cloud computing, voice recognition, artificial intelligence and machine learning, is built together with a built-in operating system, an intelligent chip, a sensor hardware product and software application, and can provide a humanized and intelligent home ecosystem which is convenient, healthy, safe and comfortable for users.
With the increase of the service time, each device in the smart home system is inevitably abnormal in the use process, so that monitoring and processing of the abnormality of each device are necessary. In the prior art, whether each device is abnormal is usually monitored, and when the abnormality occurs, a user is notified that the corresponding device is abnormal. The problem of the prior art is that only the exception notification is sent, which is not beneficial to realizing the exception handling of the equipment.
Thus, there is still a need for improvement and development of the prior art.
Disclosure of Invention
The invention mainly aims to provide a method, a device, a terminal and a computer readable storage medium for processing equipment exception, and aims to solve the problem that in the prior art, only an exception notification is sent when equipment is abnormal, and the exception processing is not facilitated.
In order to achieve the above object, a first aspect of the present invention provides a device exception handling method, where the method includes:
acquiring abnormal information of equipment;
acquiring abnormal equipment and the abnormal type of each abnormal equipment based on the abnormal information;
acquiring a recommended processing scheme of each abnormal device based on the abnormal information and the abnormal type;
and the triggering target object processes the abnormal equipment based on the recommended processing scheme.
Optionally, the above exception categories include low power, fault and alarm.
Optionally, the obtaining a recommended processing scheme of each abnormal device based on the abnormal information and the abnormal type includes:
when the abnormal type is low power, acquiring power utilization information of the abnormal equipment, and generating a recommended processing scheme based on the power utilization information;
when the abnormal type is a fault, searching a fault reason based on the abnormal information, and searching and acquiring a recommended processing scheme based on the fault reason;
and when the abnormal type is alarm, sending alarm information to the target object, acquiring feedback information of the target object, and acquiring a recommended processing scheme based on the feedback information.
Optionally, when the abnormal type is alarm, sending alarm information to the target object and obtaining feedback information of the target object, and obtaining a recommended processing scheme based on the feedback information includes:
when the abnormal type is alarm, sending alarm information to the target object based on preset display equipment or application program;
acquiring feedback information of the target object, wherein the feedback information comprises timely processing and non-timely processing;
when the feedback information is processable in time, searching a fault reason based on the abnormal information, and searching and acquiring a recommended processing scheme based on the fault reason;
and when the feedback information is that the abnormal equipment cannot be processed in time, powering off the abnormal equipment to be used as a recommended processing scheme.
Optionally, the processing, by the trigger target object, the abnormal device based on the recommended processing scheme includes:
acquiring processing time based on the recommended processing scheme;
acquiring a reminding moment based on the processing time and a preset time threshold;
and sending reminding information to the target object at the reminding time so as to trigger the target object to process the abnormal equipment based on the recommended processing scheme.
Optionally, after the target object is triggered to process the abnormal device based on the recommended processing scheme, the method further includes:
acquiring processing information;
and updating the abnormality information and the abnormality type of the abnormal device based on the processing information.
Optionally, the method further includes:
and when the processing information is not acquired within the preset time, performing power-off processing on the abnormal equipment.
A second aspect of the present invention provides a device exception handling apparatus, wherein the apparatus includes:
the abnormal information acquisition module is used for acquiring the abnormal information of the equipment;
an abnormal device obtaining module, configured to obtain abnormal devices and abnormal types of the abnormal devices based on the abnormal information;
a recommended processing scheme obtaining module, configured to obtain a recommended processing scheme for each piece of abnormal equipment based on the abnormal information and the abnormal type;
and the processing module is used for triggering the target object to process the abnormal equipment based on the recommended processing scheme.
A third aspect of the present invention provides a device exception handling terminal, where the device exception handling terminal includes a memory, a processor, and a program stored in the memory and executable on the processor, and when the program is executed by the processor, the method implements any one of the steps of the device exception handling method.
A fourth aspect of the present invention provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements any one of the steps of the above-mentioned device exception handling method.
Therefore, the scheme of the invention obtains the abnormal information of the equipment; acquiring abnormal equipment and the abnormal type of each abnormal equipment based on the abnormal information; acquiring a recommended processing scheme of each abnormal device based on the abnormal information and the abnormal type; and the triggering target object processes the abnormal equipment based on the recommended processing scheme. The equipment exception handling method provided by the scheme of the invention can acquire the corresponding recommended handling scheme based on the exception information and the exception category of the equipment, and trigger the target object to handle the exception equipment based on the recommended handling scheme, so that the user can directly handle the exception equipment based on the recommended handling scheme. Therefore, compared with the scheme of only sending the exception notification in the prior art, the scheme of the invention is beneficial to realizing the exception handling of the equipment.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
Fig. 1 is a schematic flowchart of an apparatus exception handling method according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating the step S300 in FIG. 1 according to an embodiment of the present invention;
FIG. 3 is a flowchart illustrating the step S303 in FIG. 2 according to an embodiment of the present invention;
FIG. 4 is a flowchart illustrating a detailed process of step S400 in FIG. 1 according to an embodiment of the present invention;
FIG. 5 is a flowchart illustrating another method for handling device exceptions according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of an apparatus exception handling device according to an embodiment of the present invention;
fig. 7 is a schematic block diagram of an internal structure of a device exception handling terminal according to an embodiment of the present invention.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the embodiments of the invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present invention with unnecessary detail.
It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
It is also to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the specification of the present invention and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should be further understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.
As used in this specification and the appended claims, the term "if" may be interpreted contextually as "when …" or "upon" or "in response to a determination" or "in response to a detection". Similarly, the phrase "if it is determined" or "if a [ described condition or event ] is detected" may be interpreted depending on the context to mean "upon determining" or "in response to determining" or "upon detecting [ described condition or event ]" or "in response to detecting [ described condition or event ]".
The technical solutions in the embodiments of the present invention are clearly and completely described below with reference to the drawings of the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention, but the present invention may be practiced in other ways than those specifically described and will be readily apparent to those of ordinary skill in the art without departing from the spirit of the present invention, and therefore the present invention is not limited to the specific embodiments disclosed below.
With the rapid development and popularization of the internet of things technology, the smart home is more and more widely applied. Based on the smart home system, a user can monitor and manage each smart home device in a home through a certain device (e.g., a device with a smart screen), for example, monitor whether each device is abnormal in real time. However, in the prior art, it is usually only possible to monitor whether each device is abnormal, and when an abnormality occurs, the user is notified that the corresponding device is abnormal, which is not beneficial to implement device abnormality handling. For example, in a conventional situation, when a device at home breaks down, a user only receives a failure notification, and the failure reason needs to be automatically checked by the user, after the checking, the user needs to analyze according to the failure reason to judge whether the failure can be solved by himself or herself, and if the failure can not be solved, the user needs to contact the manufacturer for warranty, and needs to wait for a service worker to go to the home at a reserved time, which may cause the user to have trouble handling the device failure, and sometimes may forget the time appointed by the service worker, which is not favorable for implementing abnormal handling of the device. Therefore, it is desirable to provide a better method for handling device exceptions for a user.
In order to solve the problems in the prior art, the invention provides an equipment exception handling method, in the embodiment of the invention, exception information of equipment is obtained; acquiring abnormal equipment and the abnormal type of each abnormal equipment based on the abnormal information; acquiring a recommended processing scheme of each abnormal device based on the abnormal information and the abnormal type; and the triggering target object processes the abnormal equipment based on the recommended processing scheme. The equipment exception handling method provided by the scheme of the invention can acquire the corresponding recommended handling scheme based on the exception information and the exception type of the equipment and trigger the target object to handle the exception equipment based on the recommended handling scheme, so that a user can directly handle the exception equipment based on the recommended handling scheme. Therefore, compared with the scheme of only sending the exception notification in the prior art, the scheme of the invention is beneficial to realizing the exception handling of the equipment.
Exemplary method
As shown in fig. 1, an embodiment of the present invention provides an apparatus exception handling method, which may be implemented based on an intelligent screen to implement apparatus exception handling. In an embodiment of the present invention, the method includes the following steps:
step S100, acquiring abnormal information of the equipment.
The equipment may include all equipment accessed to the smart home system. Optionally, when the device abnormality management method is implemented based on one smart screen, the device may include all devices in the same smart home system as the smart screen.
Optionally, the abnormal information may include power consumption information of the device, temperature information, error information fed back by the device, and the like, and may also include other information, which is not specifically limited herein.
Step S200, acquiring abnormal devices and abnormal types of the abnormal devices based on the abnormal information.
Wherein, the abnormal equipment is equipment with abnormality. Specifically, whether each device is abnormal or not may be determined based on the abnormality information, so as to obtain an abnormal device. For example, a data exception range may be preset, and when the data in the exception information enters the data exception range, it is determined that the device is abnormal. Specifically, different data exception ranges may be set for different data of different devices based on actual requirements, for example, the temperature exception range of the television is set to be more than 70 degrees celsius, which is not specifically limited herein.
Step S300, obtaining a recommended processing scheme for each abnormal device based on the abnormality information and the abnormality type.
Specifically, for different abnormal devices, analysis and search can be performed based on the abnormal information and the abnormal types of the abnormal devices, and corresponding recommended processing schemes are obtained, so that a user can directly perform processing based on the recommended processing schemes, and the abnormal processing of the devices is favorably realized.
And step S400, triggering the target object to process the abnormal equipment based on the recommended processing scheme.
The target object may be a user, or may be a management device used for performing management and control processing on each device in the smart home system, for example, a home management robot, and the like, which is not specifically limited herein. In this embodiment, the user is taken as a target object for further explanation.
As can be seen from the above, the method for processing the device exception provided by the embodiment of the present invention obtains the exception information of the device; acquiring abnormal equipment and the abnormal type of each abnormal equipment based on the abnormal information; acquiring a recommended processing scheme of each abnormal device based on the abnormal information and the abnormal type; and the triggering target object processes the abnormal equipment based on the recommended processing scheme. The equipment exception handling method provided by the embodiment of the invention can acquire the corresponding recommended processing scheme based on the exception information and the exception category of the equipment and trigger the target object to handle the exception equipment based on the recommended processing scheme, so that a user can directly handle the exception equipment based on the recommended processing scheme without analyzing the fault reason by self and searching the corresponding solution. Therefore, compared with the scheme of only sending the exception notification in the prior art, the scheme of the invention is beneficial to realizing the exception handling of the equipment.
In this embodiment, the abnormal types include low power, fault, and alarm. The low-power indicating equipment has low electric quantity, the fault indicating equipment has a fault, and the alarm indicates that the fault of the equipment is in an emergency state and needs to be processed in time. Therefore, the abnormal types of the equipment are divided, so that different recommended processing schemes can be obtained according to the abnormal types, and corresponding management of different abnormalities is realized. One abnormal device may correspond to the above one abnormal category, or may correspond to multiple abnormal categories, for example, a device may simultaneously correspond to a low power and an alarm, which is not specifically limited herein. In this embodiment, a specific description will be given by taking an example in which one abnormal device corresponds to one abnormal type. Optionally, the above exception category may also be divided into other forms, which are not specifically limited herein.
Specifically, in this embodiment, as shown in fig. 2, the step S300 includes:
step S301, when the abnormal type is low power, acquiring the power utilization information of the abnormal equipment, and generating a recommended processing scheme based on the power utilization information.
The power consumption information may include a historical power consumption condition, a current power consumption amount, a predicted remaining usage time, and the like of the abnormal device. Optionally, the current electric quantity and the predicted remaining service time of the abnormal device may be displayed through an intelligent screen, and whether the device is abnormally powered down is analyzed based on the historical power consumption condition of the device, so that a user is recommended to charge the device, replace a battery or report a repair.
Step S302, when the abnormal type is fault, searching the fault reason based on the abnormal information, and searching and acquiring the recommended processing scheme based on the fault reason.
Optionally, based on the abnormal information, a possible fault cause may be analyzed through a network query or a table lookup for historical fault conditions of the abnormal device, and based on the fault cause, a corresponding recommended processing scheme may be obtained through a network query or a table lookup for historical solutions of the abnormal device. Furthermore, the abnormal type, the abnormal condition, the possible fault reason, the recommended processing scheme and the like of the abnormal equipment can be displayed on the basis of the intelligent screen, so that the user can check the abnormal equipment conveniently, and the abnormal processing is facilitated.
Step S303, when the abnormal type is alarm, sending alarm information to the target object, acquiring feedback information of the target object, and acquiring a recommended processing scheme based on the feedback information.
When the abnormal state of the equipment is alarm, the abnormal equipment is in an emergency state and needs to be processed in time. At this point, an alert message may be sent to the user to draw the user's attention. For example, when the above-mentioned abnormality management method is implemented based on a smart screen, the alarm information may be sent in a color screen broadcasting manner, and the alarm information may also be sent to a handheld mobile terminal (e.g., a mobile phone) of a user through an APP, and the handheld mobile terminal of the user is made to vibrate to attract the attention of the user. Therefore, the feedback information of the user is obtained in time, and the recommendation processing scheme is obtained based on the feedback information.
Specifically, in this embodiment, as shown in fig. 3, the step S303 includes:
step S3031, when the abnormality type is alarm, sending alarm information to the target object based on a preset display device or application program.
Step S3032, obtaining feedback information of the target object, where the feedback information includes timely processing and non-timely processing.
Step S3033, when the feedback information is processable in time, searching for a failure reason based on the abnormal information, and searching for and acquiring a recommended processing scheme based on the failure reason.
Step S3034, when the feedback information is not timely processable, powering off the abnormal device as a recommended processing scheme.
Specifically, when the abnormal state of the device is an alarm, it indicates that the abnormal device is in an emergency state and needs to be processed in time, and at this time, it needs to be determined whether the user can process in time. Therefore, after the alarm information is sent to the user, the feedback information of the user is obtained. When the user feedback can be processed in time, the fault reason of the abnormal equipment is searched based on the abnormal information, a recommended processing scheme is obtained based on the fault reason, the specific processing flow is similar to the specific processing flow when the abnormal type is a fault, and the detailed description is omitted here. When the user feedback cannot be processed in time, a recommended processing scheme may be generated based on a preset security mode. For example, if the preset safety mode limits that the abnormal device is powered off when the user cannot timely process the abnormal device, the power off of the abnormal device is taken as a recommended processing scheme. Optionally, the preset security mode may be adjusted based on actual conditions, and different security modes may also be set for different devices, which is not specifically limited herein.
Specifically, in this embodiment, as shown in fig. 4, the step S400 includes:
step S401 acquires a processing time based on the recommended processing scenario.
Step S402, acquiring a reminding time based on the processing time and a preset time threshold.
Step S403, sending a reminding message to the target object at the reminding time to trigger the target object to process the abnormal device based on the recommended processing scheme.
Specifically, the recommended processing scheme may include a scheme that a user can process by himself or a scheme that the user contacts customer service corresponding to the abnormal device to perform warranty when the user cannot process the abnormal device. When the user can process the information by himself, the processing time predicted by the user is obtained; when the user carries out warranty, the door-to-door maintenance time appointed by the user and the customer service is obtained and used as processing time. For example, in this embodiment, the time threshold may be set to be 30 minutes, that is, the reminding is performed in advance for 30 minutes, and in actual use, the time threshold may be adjusted according to a requirement, which is not specifically limited herein. Further, a reminding time at which the user is to be reminded is obtained based on the processing time and the time threshold, and a reminding of the process to be executed is sent to the user at the reminding time so as to trigger the user to process the abnormity, so that the user is prevented from forgetting to process or forget the appointed home maintenance time and influencing the processing of abnormal equipment. Optionally, when the exception handling method is implemented based on a smart screen, the handling time may be displayed through the smart screen.
Specifically, in this embodiment, as shown in fig. 5, the method for processing an exception of a device further includes:
in step S500, processing information is acquired.
Step S600, updating the abnormal information and the abnormal type of the abnormal device based on the processing information.
Specifically, after the target object is triggered to process the abnormal device based on the recommended processing scheme, the processing information of the abnormal device is acquired so as to update the abnormal information and the abnormal type of the corresponding abnormal device, so that a user can know the processing progress of the abnormal device in real time. The processing information may include processing time, actual processing scheme, and processing result, and may also include other information, which is not specifically limited herein.
Optionally, after the processing information is acquired, the processing information may be stored in correspondence with the exception information and the exception type, so that the processing information may be searched and processed when the same exception occurs. Specifically, the fault reason, the fault condition, the recommended processing scheme, the actual processing scheme and the processing result corresponding to the abnormal device are obtained based on the processing information, and are stored in an abnormal processing table in an associated manner, so that a user can be helped to analyze the service condition of the corresponding abnormal device, and the recommended processing scheme can be searched and obtained when the same or similar abnormality occurs in the abnormal device.
Optionally, the exception handling method further includes: and when the processing information is not acquired within the preset time, performing power-off processing on the abnormal equipment.
When the user does not process the abnormal device after exceeding the waiting time, in order to avoid a greater loss, the abnormal device may be processed first based on a preset safety mode, for example, the power of the abnormal device is cut off. Optionally, the preset security mode may further include other processing schemes, which are not specifically limited herein.
In an application scenario, the above-mentioned device exception handling method is implemented based on a smart screen, and a specific example is described below. The intelligent screen can be a screen of an intelligent television or an intelligent color screen, and in the embodiment, the user can monitor and process the abnormity of the equipment after logging in. After the intelligent screen is opened, the page is defaulted to be in focus to the 'no login' button, and the user can jump to a system center login interface after clicking 'go login'. And inputting corresponding login information by the user, and displaying the name of the current intelligent home system after login, such as 'home of a certain user'. The homepage can be accessed after logging in, three types of real-time information such as energy consumption, equipment abnormity, equipment process information and the like are displayed on the homepage, and the focus is defaulted to fall on the first information content of the real-time information.
Specifically, the smart screen acquires the abnormal information of each device based on the smart home system, and further acquires the abnormal devices and the abnormal types of each abnormal device. The abnormal types of the equipment are classified into low power, fault and alarm. Based on the intelligent screen, the abnormal state of each device is displayed in the form of a card, and when one device has a plurality of faults, the abnormal state is displayed on the same card. Specifically, when only one device is abnormal, the abnormal pop-up box is clicked to open, the corresponding fault is displayed on the fault list, the 'low-power or alarm' can also be displayed, and the device control page can be opened by clicking. When one device has a plurality of exceptions, the control page of the opened device can be directly clicked. Further, all the abnormal conditions of the current equipment can be displayed simultaneously on the control page of the equipment.
Specifically, if the abnormal state displayed by the equipment is low power, the current electric quantity of the equipment can be displayed on an equipment control page interface, the user is prompted to predict the remaining service time, and the user is asked to timely report or replace the battery. If the abnormal state displayed by the equipment is a fault, the fault condition is displayed on the equipment control page, possible reasons are searched and analyzed through networking, a user can click the fault reason to check the fault details and reasons of the equipment, the recommended processing scheme is checked after the reasons are checked and returned to the equipment control page interface, at the moment, the equipment can also search the corresponding recommended processing scheme corresponding to the problem through networking, the user can process the fault according to the processing scheme recommended by the equipment, and if the user cannot process the fault, the user can contact a customer service through a customer service telephone on the clicking equipment to carry out maintenance. If the abnormal state that equipment shows is for reporting to the police, then it indicates that equipment present trouble is in emergency, accessible color screen broadcasting or send the message to user's cell-phone APP in order to make the user collect and produce the vibration and remind arouse user's attention, can in time handle when the user, then equipment gets into the recommended solution interface, recommend the solution to the user, can't in time handle when the user, then equipment is at color screen or APP to the user initiate the consultation whether key outage, if the user selection is, then equipment auto-power-off to the trouble lasts and causes bigger loss.
And after the user finishes processing the abnormity of each device, the intelligent screen automatically returns to the homepage, and the homepage prompts the card hours of the abnormal state of the device. For the scheme of carrying out warranty by contacting the customer service, a new card is created in the homepage, and the home maintenance time for appointing with the customer service is displayed. Meanwhile, when the distance is 30 minutes from the appointed time, a reminder of the process to be executed can be sent to the user.
Furthermore, a user can set an abnormal reminding mode and a safety mode in advance through the intelligent screen. For example, when the user opens the color screen to see a great number of message reminders, if the low-power reminder may start reminding when the power is lower than 20%, and continuously remind every day before the battery is not replaced, the setting interface can be entered to set the power to be lower than 20%, the exception is no longer displayed after the reminder card is clicked, the red limit is set to be 5% of the power, the alarm reminder starts to be sent to the user when the power reaches 5%, and the exception is continuously displayed before the battery is not processed. When the equipment is abnormal and reminds a user of needing emergency treatment, in order to prevent the user from having no response, a safety mode can be set in advance, namely, the power supply is automatically cut off when the equipment is abnormal and alarms, so that accidents are prevented. Thereby handling the device exception.
Exemplary device
As shown in fig. 6, corresponding to the above device exception handling method, an embodiment of the present invention further provides a device exception handling apparatus, where the device exception handling apparatus includes:
the exception information acquiring module 610 is configured to acquire exception information of the device.
The device may include all devices accessing the smart home system. Optionally, when the device abnormality management apparatus is a smart screen, the device may include all devices in the same smart home system as the smart screen.
Optionally, the abnormal information may include power consumption information of the device, temperature information, error information fed back by the device, and the like, and may also include other information, which is not specifically limited herein.
An abnormal device obtaining module 620, configured to obtain an abnormal device and an abnormal type of each abnormal device based on the abnormal information.
Wherein, the abnormal equipment is equipment with abnormality. Specifically, whether each device is abnormal or not may be determined based on the abnormality information, so as to obtain an abnormal device. For example, a data exception range may be preset, and when the data in the exception information enters the data exception range, it is determined that the device is abnormal. Specifically, different data exception ranges may be set for different data of different devices based on actual requirements, for example, the temperature exception range of the television is set to be more than 70 degrees celsius, which is not specifically limited herein.
A recommended processing scheme obtaining module 630, configured to obtain a recommended processing scheme for each abnormal device based on the abnormality information and the abnormality type.
Specifically, for different abnormal devices, analysis and search can be performed based on the abnormal information and the abnormal types of the abnormal devices, and corresponding recommended processing schemes are obtained, so that a user can directly perform processing based on the recommended processing schemes, and the abnormal processing of the devices is favorably realized.
And the processing module 640 is configured to trigger the target object to process the abnormal device based on the recommended processing scheme.
The target object may be a user, or may be a management device for performing management and control processing on each device in the smart home system, for example, a home management robot, and the like, which is not specifically limited herein. In this embodiment, a user is taken as a target object for further description.
As can be seen from the above, the apparatus exception handling apparatus provided in the embodiment of the present invention obtains exception information of an apparatus through the exception information obtaining module 610; acquiring abnormal devices and abnormal types of the abnormal devices by an abnormal device acquisition module 620 based on the abnormal information; acquiring, by a recommended processing scheme acquisition module 630, a recommended processing scheme for each of the abnormal devices based on the abnormal information and the abnormal type; the processing module 640 triggers the target object to process the abnormal device based on the recommended processing scheme. The device exception handling device provided by the embodiment of the invention can acquire the corresponding recommended processing scheme based on the exception information and the exception category of the device and trigger the target object to handle the exception device based on the recommended processing scheme, so that the user can directly handle the exception device based on the recommended processing scheme without analyzing the fault reason by self and searching the corresponding solution. Therefore, compared with the scheme of only sending the exception notification in the prior art, the scheme of the invention is beneficial to realizing the exception handling of the equipment.
In this embodiment, the above-mentioned abnormal category includes low power, fault and alarm. The low-power indicating equipment has low electric quantity, the fault indicating equipment has a fault, and the alarm indicates that the fault of the equipment is in an emergency state and needs to be processed in time. Therefore, the abnormal types of the equipment are divided, so that different recommended processing schemes can be obtained according to the abnormal types, and corresponding management of different abnormalities is realized. One abnormal device may correspond to the above one abnormal category, or may correspond to multiple abnormal categories, for example, a device may simultaneously correspond to a low power and an alarm, which is not specifically limited herein. In this embodiment, a specific description will be given by taking an example in which one abnormal device corresponds to one abnormal type. Optionally, the above exception category may also be divided into other forms, which are not specifically limited herein.
Optionally, the recommended processing scheme obtaining module 630 is specifically configured to: when the abnormal type is low power, acquiring power utilization information of the abnormal equipment, and generating a recommended processing scheme based on the power utilization information; when the abnormal type is a fault, searching a fault reason based on the abnormal information, and searching and acquiring a recommended processing scheme based on the fault reason; and when the abnormal type is alarm, sending alarm information to the target object, acquiring feedback information of the target object, and acquiring a recommended processing scheme based on the feedback information.
The power consumption information may include a historical power consumption condition, a current power consumption amount, a predicted remaining usage time, and the like of the abnormal device. Optionally, when the abnormal type is low power, the current electric quantity and the predicted remaining service time of the abnormal device may be displayed through an intelligent screen, and whether the device is abnormally powered down is analyzed based on the historical power consumption condition of the device, so that a user is recommended to charge the device, replace a battery, or report a repair.
Optionally, when the abnormal type is a fault, a possible fault cause may be analyzed by performing a network query or performing a table lookup on a historical fault condition of the abnormal device based on the abnormal information, and a corresponding recommended processing scheme may be obtained by performing a network query or performing a table lookup on a historical solution of the abnormal device based on the fault cause. Furthermore, the abnormal type, the abnormal condition, the possible fault reason, the recommended processing scheme and the like of the abnormal equipment can be displayed on the basis of the intelligent screen, so that the user can check the abnormal equipment conveniently, and the abnormal processing is facilitated.
When the abnormal state of the equipment is alarm, the abnormal equipment is in an emergency state and needs to be processed in time. At this point, an alert message may be sent to the user to draw the user's attention. For example, the alarm information can be sent in a color screen broadcasting mode, and the alarm information can also be sent to a handheld mobile terminal (such as a mobile phone) of the user through an APP (application), and the handheld mobile terminal of the user is made to vibrate to attract the attention of the user. Therefore, the feedback information of the user is obtained in time, and the recommended processing scheme is obtained based on the feedback information.
Further, when the abnormal category is an alarm, the recommended processing scheme obtaining module 630 may be further specifically configured to: sending alarm information to the target object based on preset display equipment or an application program; acquiring feedback information of the target object, wherein the feedback information comprises timely processing and non-timely processing; when the feedback information is processable in time, searching a fault reason based on the abnormal information, and searching and acquiring a recommended processing scheme based on the fault reason; and when the feedback information is that the abnormal equipment cannot be processed in time, powering off the abnormal equipment to be used as a recommended processing scheme.
Specifically, when the abnormal state of the device is an alarm, it indicates that the abnormal device is in an emergency state and needs to be processed in time, and at this time, it needs to be determined whether the user can process in time. Therefore, after the alarm information is sent to the user, the feedback information of the user is obtained. When the user feedback can be processed in time, the fault reason of the abnormal equipment is searched based on the abnormal information, a recommended processing scheme is obtained based on the fault reason, the specific processing flow is similar to the specific processing flow when the abnormal type is a fault, and the detailed description is omitted here. When the user feedback cannot be processed in time, a recommended processing scheme may be generated based on a preset security mode. For example, if the preset safety mode limits that the abnormal device is powered off when the user cannot timely process the abnormal device, the power off of the abnormal device is taken as a recommended processing scheme. Optionally, the preset security mode may be adjusted based on actual conditions, and different security modes may also be set for different devices, which is not specifically limited herein.
Optionally, the processing module 640 is specifically configured to: acquiring processing time based on the recommended processing scheme; acquiring a reminding moment based on the processing time and a preset time threshold; and sending reminding information to the target object at the reminding time so as to trigger the target object to process the abnormal equipment based on the recommended processing scheme.
Specifically, the recommended processing scheme may include a scheme that a user can process by himself or a scheme that the user contacts customer service corresponding to the abnormal device to perform warranty when the user cannot process the abnormal device. When the user can process the information by himself, the processing time predicted by the user is obtained; when the user carries out warranty, the door-to-door maintenance time appointed by the user and the customer service is obtained as the processing time. For example, in this embodiment, the time threshold may be set to be 30 minutes, that is, the reminding is performed in advance for 30 minutes, and in actual use, the time threshold may be adjusted according to a requirement, which is not specifically limited herein. Further, a reminding time at which the user is to be reminded is obtained based on the processing time and the time threshold, and a reminding of the process to be executed is sent to the user at the reminding time so as to trigger the user to process the abnormity, so that the user is prevented from forgetting to process or forget the appointed home maintenance time and influencing the processing of abnormal equipment.
Optionally, the device exception handling apparatus may be further configured to: acquiring processing information; and updating the abnormality information and the abnormality type of the abnormal device based on the processing information.
Specifically, after the target object is triggered to process the abnormal device based on the recommended processing scheme, the processing information of the abnormal device is acquired so as to update the abnormal information and the abnormal type of the corresponding abnormal device, so that a user can know the processing progress of the abnormal device in real time. The processing information may include processing time, actual processing scheme, and processing result, and may also include other information, which is not specifically limited herein.
Optionally, after the processing information is acquired, the processing information may be stored in correspondence with the exception information and the exception type, so that the processing information may be searched and processed when the same exception occurs. Specifically, the fault reason, the fault condition, the recommended processing scheme, the actual processing scheme and the processing result corresponding to the abnormal device are obtained based on the processing information, and are stored in an abnormal processing table in an associated manner, so that a user can be helped to analyze the service condition of the corresponding abnormal device, and the recommended processing scheme can be searched and obtained when the same or similar abnormality occurs in the abnormal device.
Optionally, the device exception handling apparatus may be further configured to: and when the processing information is not acquired within the preset time, performing power-off processing on the abnormal equipment. When the user does not process the abnormal device after exceeding the waiting time, in order to avoid a greater loss, the abnormal device may be processed first based on a preset safety mode, for example, the power of the abnormal device is cut off. Optionally, the preset security mode may further include other processing schemes, which are not specifically limited herein.
Optionally, the device exception handling apparatus may be a device with an intelligent screen, such as an intelligent television or an intelligent color screen, and is not limited specifically herein.
Based on the above embodiments, the present invention further provides an apparatus exception handling terminal, a schematic block diagram of which may be shown in fig. 7. The equipment exception handling terminal comprises a processor, a memory, a network interface and a display screen which are connected through a system bus. Wherein, the processor of the equipment exception handling terminal is used for providing calculation and control capability. The memory of the device exception handling terminal comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the equipment exception handling terminal is used for connecting and communicating with an external terminal through a network. The computer program, when executed by a processor, implements the steps of any of the above-described method for device exception handling. The display screen of the device exception handling terminal can be a liquid crystal display screen or an electronic ink display screen.
It will be understood by those skilled in the art that the schematic block diagram shown in fig. 7 is only a block diagram of a partial structure related to the solution of the present invention, and does not constitute a limitation to the device exception handling terminal to which the solution of the present invention is applied, and a specific device exception handling terminal may include more or less components than those shown in the figure, or may combine some components, or have a different arrangement of components.
In one embodiment, a device exception handling terminal is provided, which includes a memory, a processor, and a program stored in the memory and executable on the processor, and when executed by the processor, performs the following operations:
acquiring abnormal information of equipment;
acquiring abnormal equipment and the abnormal type of each abnormal equipment based on the abnormal information;
acquiring a recommended processing scheme of each abnormal device based on the abnormal information and the abnormal type;
and the triggering target object processes the abnormal equipment based on the recommended processing scheme.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program implements the steps of any one of the device exception handling methods provided in the first aspect of the embodiment of the present invention.
It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.
It should be clear to those skilled in the art that, for convenience and simplicity of description, the foregoing division of the functional units and modules is only used for illustration, and in practical applications, the above functions may be distributed as different functional units and modules according to needs, that is, the internal structure of the apparatus may be divided into different functional units or modules to implement all or part of the above described functions. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.
Those of ordinary skill in the art would appreciate that the elements and algorithm steps of the examples described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus/terminal device and method may be implemented in other ways. For example, the above-described embodiments of the apparatus/terminal device are merely illustrative, and for example, the division of the above modules or units is only one logical division, and the actual implementation may be implemented by another division, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed.
The integrated modules/units described above, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium and can implement the steps of the embodiments of the method when the computer program is executed by a processor. The computer program includes computer program code, and the computer program code may be in a source code form, an object code form, an executable file or some intermediate form. The computer readable medium may include: any entity or device capable of carrying the above-described computer program code, recording medium, U disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier signal, telecommunications signal, software distribution medium, and the like. It should be noted that the contents contained in the computer-readable storage medium can be increased or decreased as required by legislation and patent practice in the jurisdiction.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those skilled in the art; the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not depart from the spirit and scope of the embodiments of the present invention, and they should be construed as being included therein.

Claims (10)

1. A method for handling device exceptions, the method comprising:
acquiring abnormal information of equipment;
acquiring abnormal equipment and the abnormal type of each abnormal equipment based on the abnormal information;
acquiring a recommended processing scheme of each abnormal device based on the abnormal information and the abnormal type;
and triggering the target object to process the abnormal equipment based on the recommended processing scheme.
2. The apparatus abnormality processing method according to claim 1, characterized in that the abnormality kinds include low power, malfunction, and alarm.
3. The device exception handling method according to claim 2, wherein said obtaining a recommended processing scheme for each of the abnormal devices based on the exception information and the exception category comprises:
when the abnormal type is low power, acquiring power utilization information of the abnormal equipment, and generating a recommended processing scheme based on the power utilization information;
when the abnormal type is a fault, searching a fault reason based on the abnormal information, and searching and acquiring a recommended processing scheme based on the fault reason;
and when the abnormal type is alarm, sending alarm information to the target object, acquiring feedback information of the target object, and acquiring a recommended processing scheme based on the feedback information.
4. The device abnormality processing method according to claim 3, wherein, when the abnormality type is an alarm, sending alarm information to the target object and acquiring feedback information of the target object, and acquiring a recommended processing scheme based on the feedback information, includes:
when the abnormal type is alarm, sending alarm information to the target object based on preset display equipment or an application program;
acquiring feedback information of the target object, wherein the feedback information comprises timely processing and non-timely processing;
when the feedback information is processable in time, searching a fault reason based on the abnormal information, and searching and acquiring a recommended processing scheme based on the fault reason;
and when the feedback information is that the abnormal equipment cannot be processed in time, powering off the abnormal equipment to be used as a recommended processing scheme.
5. The device exception handling method according to claim 1, wherein the triggering target object handles the exception device based on the recommended handling scheme, including:
acquiring a processing time based on the recommended processing scheme;
acquiring a reminding moment based on the processing time and a preset time threshold;
and sending reminding information to the target object at the reminding moment so as to trigger the target object to process the abnormal equipment based on the recommended processing scheme.
6. The device exception handling method of claim 1, wherein after triggering a target object to handle the exception device based on the recommended handling scheme, the method further comprises:
acquiring processing information;
and updating the exception information and the exception category of the exception equipment based on the processing information.
7. The device exception handling method of claim 6, wherein the method further comprises:
and when the processing information is not acquired within the preset time, performing power-off processing on the abnormal equipment.
8. An apparatus for exception handling for a device, the apparatus comprising:
the abnormal information acquisition module is used for acquiring the abnormal information of the equipment;
an abnormal device obtaining module, configured to obtain abnormal devices and abnormal types of the abnormal devices based on the abnormal information;
a recommended processing scheme obtaining module, configured to obtain a recommended processing scheme for each piece of abnormal equipment based on the abnormal information and the abnormal type;
and the processing module is used for triggering the target object to process the abnormal equipment based on the recommended processing scheme.
9. A device exception handling terminal comprising a memory, a processor and a program stored on the memory and executable on the processor, the program when executed by the processor implementing the steps of the method according to any one of claims 1 to 7.
10. A computer-readable storage medium, characterized in that a computer program is stored on the computer-readable storage medium, which computer program, when being executed by a processor, carries out the steps of the method according to any one of claims 1-7.
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