CN113988803A - Power supply service command man-machine interaction engine supporting service flow visualization configuration - Google Patents
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Abstract
The invention relates to the technical field of power supply service, and discloses a power supply service command man-machine interaction engine supporting service flow visualization configuration, which comprises a system module assembly, wherein the system module assembly comprises a network identification module, the network identification module comprises an operator network identification module, an administrative network identification module and an intranet identification module, the system module assembly comprises a flow chart module, the flow chart module comprises a selection frame, a judgment frame and an information acquisition frame, the system module assembly comprises a voice identification module, a call module, a user terminal and an output module, the call module is connected with a server, and the call module is connected with the user terminal. The method and the system can identify and classify different power supply service scenes, so that different services are provided, the method and the system are quicker and more efficient, the editing can be carried out in various frames, and if the judgment frame can set judgment conditions, the method and the system are more flexible, and the applicability is improved.
Description
Technical Field
The invention relates to the technical field of power supply service, in particular to a power supply service command man-machine interaction engine supporting service flow visualization configuration.
Background
The power supply service is an important link in the power management mechanism, guarantees the power safety and is a special link between the power production department and the client. The process comprises the following steps: power purchase → pressure boost → transportation → pressure reduction → voltage stabilization → client.
Various types of incoming calls need to be accessed when the power grid provides power supply service, the artificial customer service of the power grid responds to the incoming calls and provides service according to user requirements, and the defects are that a large number of artificial customer services are needed to respond to a large number of incoming calls, and when the incoming calls are concentrated (such as power grid faults, states of needing to be rush-repaired and the like), the artificial customer service does not respond timely, the waiting time of a user is too long, and even the response cannot be obtained.
Disclosure of Invention
Technical problem to be solved
Aiming at the defects of the prior art, the invention provides the power supply service command man-machine interaction engine supporting the visual configuration of the service process, and solves the problems that different network accesses generally have different requirements, an artificial intelligence engine cannot classify, is not flexible enough and cannot meet the requirements of people.
(II) technical scheme
In order to achieve the purpose, the invention provides the following technical scheme:
support power service commander man-machine interaction engine of visual configuration of service flow, including system module assembly, system module assembly includes network identification module, and network identification module includes operator network identification module, administrative network identification module, intranet identification module, system module assembly includes the flow chart module, and the flow chart module includes selection frame, judgement frame, information acquisition frame, system module assembly includes speech recognition module, conversation module, user terminal, output module, the conversation module is connected with the server, and the conversation module is connected with user terminal, system module assembly includes intelligent processing module, and intelligent processing module is connected with the conversation module.
As a further scheme of the present invention, the network identification module comprises a signal access module and a signal transmission module, and the signal transmission module is connected to the voice identification module.
Furthermore, the voice recognition module comprises a keyword extraction module and a matching module, and the keyword extraction module is connected with a data storage module.
On the basis of the scheme, the intelligent processing module is connected with the voice recognition module, the voice recognition module outputs the translated electric signal to the intelligent processing module, and the intelligent processing module recognizes the translated electric signal and acquires the expression content in the electric signal.
Furthermore, the intelligent processing module is connected with an input setting module, and the input setting module is connected with the flow chart module.
On the basis of the scheme, the system module assembly comprises a manual service module, the manual service module is connected with the voice recognition module, and when the voice input by the user can not be recognized for 1-5 times continuously or the problem of the user can not be solved according to the flow and the intelligent processing module, the system module assembly is directly switched to the manual service module for service.
In a further aspect of the present invention, the output module includes a voice output module and a visual output module, the visual output module includes a display screen, and the voice output module includes a speaker.
Further, the system module assembly comprises a power supply module and a statistic module.
(III) advantageous effects
Compared with the prior art, the invention provides the power supply service command man-machine interaction engine supporting the visual configuration of the service process, and the power supply service command man-machine interaction engine has the following beneficial effects:
1. according to the invention, different power supply service scenes can be identified and classified through the arrangement of the network identification module, so that different services are provided, and the method is more rapid and efficient.
2. According to the invention, the flow chart module can be set to edit in various frames, and if the judgment frame can set the judgment condition, the method is more flexible and improves the applicability.
3. In the invention, the keywords are extracted by the keyword extraction module, and then are matched with the data of the data storage module by the matching module for identification, so that communication is convenient, the translated electric signal is output to the intelligent processing module by the voice recognition module, the translated electric signal is recognized by the intelligent processing module, the expression content in the electric signal is obtained, and then a call reaction is carried out.
4. According to the invention, the input setting module can be matched with the flow chart module, so that a user can conveniently input according to different requirements and can quickly connect to the intention of the user, the problem is quickly solved, and the manual service module can prevent the influence on normal use due to the fact that voice cannot be well recognized.
Drawings
Fig. 1 is a schematic system structure diagram of a power supply service command man-machine interaction engine supporting service flow visualization configuration according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example 1
Referring to fig. 1, a power supply service commanding man-machine interaction engine supporting service flow visualization configuration comprises a system module assembly, the system module assembly comprises a network identification module, the network identification module comprises an operator network identification module, an administrative network identification module and an intranet identification module, different power supply service scenes can be identified and classified through the setting of the network identification module, so that different services can be provided, the operation is quicker and more efficient, the system module assembly comprises a flow chart module, the flow chart module comprises a selection frame, a judgment frame and an information acquisition frame, the editing can be carried out in various frames through the setting of the flow chart module, if the judgment frame can set judgment conditions, the operation is more flexible and the applicability is improved, the system module assembly comprises a voice identification module, a call module, a user terminal and an output module, the call module is connected with a server, and the call module is connected with the user terminal, the system module assembly comprises an intelligent processing module, and the intelligent processing module is connected with the call module.
According to the invention, a network identification module is connected with a signal access module and a signal transmission module, the signal transmission module is connected with a voice identification module, the voice identification module comprises a keyword extraction module and a matching module, the keyword extraction module is connected with a data storage module, keywords are extracted through the keyword extraction module, then the keywords are matched with data of the data storage module through the matching module for identification, and communication is convenient.
It should be particularly noted that the intelligent processing module is connected with an input setting module, the input setting module is connected with the flow chart module, and can be matched with the flow chart module through the arrangement of the input setting module, so that a user can conveniently input according to different needs and can be quickly connected to the intention of the user, thereby quickly solving the problem, the system module assembly comprises a manual service module, the manual service module is connected with a voice recognition module, when the voice input by the user can not be recognized for 4 times continuously or the intelligent processing module can not be used for solving the problem of the user according to the flow, the system module assembly is directly switched to the manual service module for service, thereby preventing the influence on normal use due to the voice which can not be recognized well, the output module comprises a voice output module and a visual output module, the visual output module comprises a display screen, and the voice output module comprises a loudspeaker, the system module assembly comprises a power supply module and a statistic module.
Example 2
Referring to fig. 1, a power supply service commanding man-machine interaction engine supporting service flow visualization configuration comprises a system module assembly, the system module assembly comprises a network identification module, the network identification module comprises an operator network identification module, an administrative network identification module and an intranet identification module, different power supply service scenes can be identified and classified through the setting of the network identification module, so that different services can be provided, the operation is quicker and more efficient, the system module assembly comprises a flow chart module, the flow chart module comprises a selection frame, a judgment frame and an information acquisition frame, the editing can be carried out in various frames through the setting of the flow chart module, if the judgment frame can set judgment conditions, the operation is more flexible and the applicability is improved, the system module assembly comprises a voice identification module, a call module, a user terminal and an output module, the call module is connected with a server, and the call module is connected with the user terminal, the system module assembly comprises an intelligent processing module, and the intelligent processing module is connected with the call module.
According to the invention, a network identification module is connected with a signal access module and a signal transmission module, the signal transmission module is connected with a voice identification module, the voice identification module comprises a keyword extraction module and a matching module, the keyword extraction module is connected with a data storage module, keywords are extracted through the keyword extraction module, then the keywords are matched with data of the data storage module through the matching module for identification, and communication is convenient.
It should be particularly noted that the intelligent processing module is connected with an input setting module, the input setting module is connected with the flow chart module, and can be matched with the flow chart module through the arrangement of the input setting module, so that a user can conveniently input according to different needs and can be quickly connected to the intention of the user, thereby quickly solving the problem, the system module assembly comprises a manual service module, the manual service module is connected with a voice recognition module, when the voice input by the user can not be recognized for 3 times continuously or the intelligent processing module can not be used for solving the problem of the user according to the flow, the system module assembly is directly switched to the manual service module for service, thereby preventing the influence on normal use due to the voice which can not be recognized well, the output module comprises a voice output module and a visual output module, the visual output module comprises a display screen, and the voice output module comprises a loudspeaker, the system module assembly comprises a power supply module and a statistic module.
Example 3
Referring to fig. 1, a power supply service commanding man-machine interaction engine supporting service flow visualization configuration comprises a system module assembly, the system module assembly comprises a network identification module, the network identification module comprises an operator network identification module, an administrative network identification module and an intranet identification module, different power supply service scenes can be identified and classified through the setting of the network identification module, so that different services can be provided, the operation is quicker and more efficient, the system module assembly comprises a flow chart module, the flow chart module comprises a selection frame, a judgment frame and an information acquisition frame, the editing can be carried out in various frames through the setting of the flow chart module, if the judgment frame can set judgment conditions, the operation is more flexible and the applicability is improved, the system module assembly comprises a voice identification module, a call module, a user terminal and an output module, the call module is connected with a server, and the call module is connected with the user terminal, the system module assembly comprises an intelligent processing module, and the intelligent processing module is connected with the call module.
According to the invention, a network identification module is connected with a signal access module and a signal transmission module, the signal transmission module is connected with a voice identification module, the voice identification module comprises a keyword extraction module and a matching module, the keyword extraction module is connected with a data storage module, keywords are extracted through the keyword extraction module, then the keywords are matched with data of the data storage module through the matching module for identification, and communication is convenient.
It should be particularly noted that the intelligent processing module is connected with an input setting module, the input setting module is connected with the flow chart module, and can be matched with the flow chart module through the arrangement of the input setting module, so that a user can conveniently input according to different needs and can be quickly connected to the intention of the user, thereby quickly solving the problem, the system module assembly comprises a manual service module, the manual service module is connected with a voice recognition module, when the voice input by the user can not be recognized for 2 times continuously or the intelligent processing module can not be used for solving the problem of the user according to the flow, the system module assembly is directly switched to the manual service module for service, thereby preventing the influence on normal use due to the voice which can not be recognized well, the output module comprises a voice output module and a visual output module, the visual output module comprises a display screen, and the voice output module comprises a loudspeaker, the system module assembly comprises a power supply module and a statistic module.
In the description herein, it is noted that relational terms such as first and second, and the like, are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (8)
1. Support power service commander man-machine interaction engine of visual configuration of service flow, including system module assembly, its characterized in that, system module assembly includes network identification module, and network identification module includes operator network identification module, administrative network identification module, intranet identification module, system module assembly includes the flow chart module, and the flow chart module includes the selection frame, judges the frame, information acquisition frame, system module assembly includes speech recognition module, conversation module, user terminal, output module, the conversation module is connected with the server, and the conversation module is connected with user terminal, system module assembly includes intelligent processing module, and intelligent processing module is connected with the conversation module.
2. The power supply service command man-machine interaction engine supporting service flow visualization configuration of claim 1, wherein the network recognition module is connected with a signal access module and a signal transmission module, and the signal transmission module is connected with a voice recognition module.
3. The power supply service command man-machine interaction engine supporting service flow visualization configuration of claim 1, wherein the voice recognition module comprises a keyword extraction module and a matching module, and the keyword extraction module is connected with a data storage module.
4. The power supply service command man-machine interaction engine supporting service flow visualization configuration of claim 3, wherein the intelligent processing module is connected to the speech recognition module, the speech recognition module outputs the translated electrical signal to the intelligent processing module, and the intelligent processing module recognizes the translated electrical signal and obtains the expression content in the electrical signal.
5. The power supply service command human-computer interaction engine supporting service flow visualization configuration of claim 1, wherein the intelligent processing module is connected with an input setting module, and the input setting module is connected with the flow chart module.
6. The power supply service command man-machine interaction engine supporting service flow visualization configuration of claim 1, wherein the system module assembly comprises a manual service module, the manual service module is connected with the voice recognition module, and when the voice input by the user can not be recognized for 1-5 times continuously or the problem of the user can not be solved according to the flow, the system module assembly directly goes to the manual service module for service.
7. The power supply service command man-machine interaction engine supporting service flow visualization configuration of claim 1, wherein the output module comprises a voice output module and a visualization output module, the visualization output module comprises a display screen, and the voice output module comprises a speaker.
8. The power supply service command human-computer interaction engine supporting service flow visualization configuration of claim 7, wherein the system module assembly comprises a power supply module and a statistic module.
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|---|---|---|---|---|
| CN109147756A (en) * | 2017-06-16 | 2019-01-04 | 北京赛特斯信息科技股份有限公司 | Speech recognition intelligent customer service system |
| CN111294468A (en) * | 2020-02-07 | 2020-06-16 | 普强时代(珠海横琴)信息技术有限公司 | Tone quality detection and analysis system for customer service center calling |
| CN111988474A (en) * | 2020-08-21 | 2020-11-24 | 国网山东省电力公司莱芜供电公司 | Electric power intelligent scheduling system based on voice recognition function |
| CN112131358A (en) * | 2020-08-24 | 2020-12-25 | 维知科技张家口有限责任公司 | Scene flow structure and intelligent customer service system applied by same |
| WO2021135548A1 (en) * | 2020-06-05 | 2021-07-08 | 平安科技（深圳）有限公司 | Voice intent recognition method and device, computer equipment and storage medium |
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- 2021-10-28 CN CN202111259105.5A patent/CN113988803A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109147756A (en) * | 2017-06-16 | 2019-01-04 | 北京赛特斯信息科技股份有限公司 | Speech recognition intelligent customer service system |
| CN111294468A (en) * | 2020-02-07 | 2020-06-16 | 普强时代(珠海横琴)信息技术有限公司 | Tone quality detection and analysis system for customer service center calling |
| WO2021135548A1 (en) * | 2020-06-05 | 2021-07-08 | 平安科技（深圳）有限公司 | Voice intent recognition method and device, computer equipment and storage medium |
| CN111988474A (en) * | 2020-08-21 | 2020-11-24 | 国网山东省电力公司莱芜供电公司 | Electric power intelligent scheduling system based on voice recognition function |
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