CN113938926B - Identification method, device, equipment, system and storage medium for 5G private network complaints - Google Patents
Identification method, device, equipment, system and storage medium for 5G private network complaints Download PDFInfo
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- CN113938926B CN113938926B CN202111185316.9A CN202111185316A CN113938926B CN 113938926 B CN113938926 B CN 113938926B CN 202111185316 A CN202111185316 A CN 202111185316A CN 113938926 B CN113938926 B CN 113938926B
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
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- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
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Abstract
The invention provides a method, a device, equipment, a system and a storage medium for identifying 5G private network complaints, wherein the method comprises the following steps: acquiring complaint information sent by a complaint processing server, wherein the complaint information comprises a user number and complaint occurrence time, inquiring a wireless cell in which the user number is located in a preset period before the complaint occurrence time through DPI equipment, inquiring at least one base station corresponding to the wireless cell through a resource system, judging whether the 5GC type corresponding to the at least one base station is private network 5GC, and determining whether the user number belongs to a private network user according to a judging result. According to the method, the device, the equipment, the system and the storage medium for identifying the 5G private network complaints, provided by the invention, whether the user number belongs to the private network 5GC is identified by analyzing the complaint information of the complaint processing server, the manual operation is not relied on any more, the degree of automation is high, the omission of complaint users of the 5G private network is reduced, and the user experience is improved.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method, an apparatus, a device, a system, and a storage medium for identifying complaints of a 5G private network.
Background
Currently, 5G base stations of three operators form a certain scale, and 5G networks gradually enter the production and life of people. The 5G private network users are users with priority guarantee for operators due to the higher ARPU (Average Revenue Per User, average income per user) value. Therefore, when a 5G private network user complains, an operator is required to pay a great deal of attention.
In the prior art, an operator implements a unified customer service interface system, complaints of private network users and complaints of common users cannot be distinguished in a complaint system, specific situations of the users can be known only after customer service inquiry is carried out, management upgrading is required to be initiated manually after the private network users are known, and related staff are reminded to pay attention to and maintain.
The method relies on manual inquiry and management, has low degree of autonomy, and has the condition that 5G private network users can be missed.
Disclosure of Invention
The invention provides a method, a device, equipment, a system and a storage medium for identifying 5G private network complaints, which can identify through the system, do not depend on manual inquiry and management any more, have high degree of automation and reduce the omission risk for 5G private network complaint users.
In a first aspect, the present invention provides a method for identifying complaints of a 5G private network, applied to an automatic identification server, the method comprising:
Acquiring complaint information sent by a complaint processing server, wherein the complaint information comprises a user number and complaint occurrence time;
inquiring a wireless cell in which the user number is located in a preset period before the complaint occurrence time through DPI equipment;
inquiring at least one base station corresponding to the wireless cell through a resource system, and judging whether the 5GC type corresponding to the at least one base station is private network 5GC;
and determining whether the subscriber number belongs to a private network subscriber according to the judging result.
Optionally, querying, by the DPI device, a wireless cell in which the user number is located within a preset period of time before a complaint occurrence time, including:
determining a time interval for the DPI device to parse the user number;
calculating the quotient of the preset time period and the time interval, and determining the number of times of analyzing the user number by the DPI equipment in the preset time period according to the quotient;
and sending the complaint information and the times to the DPI equipment, and acquiring the identification of the latest N wireless cells in which the user number is positioned before the complaint occurrence time from the DPI equipment, wherein N is the times.
Optionally, querying at least one base station corresponding to the wireless cell through a resource system, and judging whether the 5GC type corresponding to the at least one base station is private network 5GC, including:
Transmitting the identification of the wireless cell to the resource system so that the resource system inquires at least one corresponding base station according to the identification of the wireless cell;
according to the at least one base station inquired by the resource system, the identification of the at least one base station is sent to a base station data server, so that the base station data server inquires the corresponding 5GC type according to the identification of the at least one base station;
and judging whether the 5GC type corresponding to each base station is private network 5GC.
Optionally, determining whether the subscriber number belongs to a private network subscriber according to the determination result includes:
calculating the number of private networks 5GC in the 5GC type corresponding to the at least one base station;
when the number is greater than or equal to 1, determining that the user number belongs to a private network user; and when the number is equal to 0, determining that the user number belongs to a common user.
Optionally, the method further comprises:
when the user number belongs to a private network user, corresponding indication information is generated according to the user number, complaint occurrence time and a base station of which the 5GC type is private network 5GC according to a template;
pushing the indication information to a maintenance end of the base station so that the maintenance end maintains the network of the base station according to the indication information.
Optionally, the method further comprises:
after determining whether the user number belongs to a private network user according to a judging result, generating a marking instruction and sending the marking instruction to a complaint processing server so that the complaint processing server generates a label corresponding to the user number according to the marking instruction, wherein the label is used for indicating whether the user number in the complaint information belongs to the private network user when a worker receives the complaint information.
In a second aspect, the present invention provides an apparatus for identifying complaints of a 5G private network, the apparatus comprising:
the system comprises an acquisition module, a complaint processing server and a storage module, wherein the acquisition module is used for acquiring complaint information sent by the complaint processing server, and the complaint information comprises a user number and complaint occurrence time;
the inquiring module is used for inquiring the wireless cell where the user number is located in a preset period before the complaint occurrence time through DPI equipment;
the judging module is used for inquiring at least one base station corresponding to the wireless cell through the resource system and judging whether the 5GC type corresponding to the at least one base station is private network 5GC or not;
and the determining module is used for determining whether the user number belongs to a private network user according to the judging result.
In a third aspect, the present invention provides an electronic device comprising: a processor, and a memory communicatively coupled to the processor;
The memory stores computer-executable instructions;
the processor executes computer-executable instructions stored in the memory to implement the method of any one of the first aspects above.
In a fourth aspect, the present invention provides a system for identifying complaints of a 5G private network, including: complaint handling server, automatic identification server, DPI device, resource system, base station data server and electronic device as described in the third aspect above.
In a fifth aspect, the present invention provides a computer-readable storage medium having stored therein computer-executable instructions for performing the method of any of the first aspects above, when the computer-executable instructions are executed by a processor.
According to the identification method, the device, the equipment, the system and the storage medium for the 5G private network complaints, the complaint information sent by the complaint processing server is obtained, the complaint information comprises the user number and the complaint occurrence time, the wireless cell in which the user number is located in the preset period before the complaint occurrence time is queried through the DPI equipment, at least one base station corresponding to the wireless cell is queried through the resource system, whether the 5GC type corresponding to the at least one base station is the private network 5GC is judged, whether the user number belongs to the private network user is determined according to the judging result, whether the user number belongs to the private network 5GC is identified through analyzing the complaint information of the complaint processing server, manual operation is not relied any more, the degree of automation is high, omission of the 5G private network complaint user is reduced, and the user experience is improved.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
Fig. 1 is a schematic view of an application scenario provided in an embodiment of the present invention;
fig. 2 is a flow chart of a method for identifying 5G private network complaints according to an embodiment of the present invention;
FIG. 3 is a flowchart illustrating another method for identifying complaints of a 5G private network according to an embodiment of the present invention;
fig. 4 is a schematic diagram of a method for identifying 5G private network complaints according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an identification device for 5G private network complaints according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Specific embodiments of the present invention have been shown by way of the above drawings and will be described in more detail below. The drawings and the written description are not intended to limit the scope of the inventive concepts in any way, but rather to illustrate the inventive concepts to those skilled in the art by reference to the specific embodiments.
Detailed Description
Reference will now be made in detail to exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numbers in different drawings refer to the same or similar elements, unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the invention. Rather, they are merely examples of apparatus and methods consistent with aspects of the invention as detailed in the accompanying claims.
The following describes the technical scheme of the present invention and how the technical scheme of the present invention solves the above technical problems in detail with specific embodiments. The following embodiments may be combined with each other, and the same or similar concepts or processes may not be described in detail in some embodiments.
An application scenario provided by the embodiment of the present invention is explained below: the scheme provided by the embodiment of the invention relates to a 5G private network. The 5G private network is a 5G communication network special for specific industries or enterprises, and compared with a public network, the 5G private network has stronger performance, higher reliability and better safety, can be customized according to user requirements, and has application in military, public security, railways, ports, energy sources, manufacturing and other scenes. In practical application, because the ARPU of the 5G private network user is higher, the corresponding complaint of the 5G private network user is more focused by the provider.
In some technologies, operators implement a unified customer service interface system, complaints of 5G private network users and complaints of common users cannot be distinguished in a complaint system, specific conditions of complaint users can be known only after customer service passes inquiry, management and upgrading are performed after the complaint users are known as 5G private network users, and corresponding responsible personnel are notified to pay important attention to and maintain the complaint users. This approach relies to some extent on manual operation, has a low degree of autonomy, and may be in the case of missing 5G private network complaints from the user.
Therefore, the embodiment of the invention provides a method for identifying a 5G private network complaint, an automatic identification server acquires a complaint user number and complaint information sent by the complaint server, and sends the complaint user number and the complaint information to DPI (Deep Packet Inspection) equipment, the DPI equipment acquires a wireless cell in which the user number queried according to the complaint user number is located within a period of time before the occurrence time of the complaint, a base station corresponding to the wireless cell is queried through a resource system, whether the 5GC type corresponding to the base station is a private network 5GC is judged, if yes, the user number is a private user, otherwise, the user number is a common user, and the complaint user number is identified as the private network 5GC by analyzing each complaint information, so that manual operation is not relied on, the degree of automation is high, and individual 5G private network users are avoided.
Fig. 1 is a schematic diagram of an application scenario provided in an embodiment of the present invention. As shown in fig. 1, the complaint processing server obtains the corresponding user number and complaint occurrence time when the mobile phone complains, and sends the complaint information to the automatic identification server, and the automatic identification server inquires the corresponding wireless cell from the DPI device according to the complaint information, and inquires at least one base station corresponding to the wireless cell from the resource system based on the inquired wireless cell.
Some embodiments of the present invention are described in detail below with reference to the accompanying drawings. In the case where there is no conflict between the embodiments, the following embodiments and features in the embodiments may be combined with each other.
Fig. 2 is a flow chart of a method for identifying 5G private network complaints according to an embodiment of the present invention. As shown in fig. 2, the method in this embodiment may include:
The user number may be a mobile phone number used by the current user, and the complaint occurrence time may be a time when the current user dials a complaint phone.
Optionally, the complaint processing server can receive and analyze the complaint information of the user when the user makes a telephone complaint, and then send the complaint information to the staff and the automatic identification server.
Further, when receiving the complaint call of the user, the staff can analyze and answer according to the complaint information of the user and the complaint condition of the user, and help the user to provide some processing methods for the current complaint problem. The automatic identification server can analyze and process complaint information when receiving the complaint information.
The preset period may be a time set manually, for example, may be set to 1 hour, 2 hours, or the like. The DPI device may resolve the radio cell in which the user is located for a certain period of time based on the user number.
Optionally, the automatic identification server sends the obtained complaint information to the DPI device, and the DPI device determines a corresponding wireless cell according to the user number and a preset time period before the complaint occurrence time, so that the automatic identification server can query the wireless cell where the user number is located in the preset time period before the complaint occurrence time through the DPI device.
Specifically, the automatic identification server sends the acquired user number 1 and complaint occurrence time A to DPI equipment, the DPI equipment analyzes that the wireless cell where the user number 1 is located in the first 2 hours of the complaint occurrence time A is wireless cell a, wireless cell b and wireless cell c, and then the automatic identification server can inquire that the wireless cell where the user number 1 is located in the first 2 hours of the complaint occurrence time A is wireless cell a, wireless cell b and wireless cell c through the DPI equipment.
Wherein the 5GC, also called 5G core network, can establish a reliable, secure network connection for the end user, which is served when the end user accesses the network. The 5GC types are large network 5GC and private network 5GC, each base station corresponding to one 5GC type. One radio cell may correspond to one or more base stations.
Optionally, the automatic identification server sends the queried wireless cell to a resource system, the resource system can query one or more corresponding base stations according to the wireless cell, and the automatic identification server can acquire one or more corresponding base stations of the wireless cell through the resource system and judge whether the 5GC network corresponding to the one or more base stations is private network 5GC.
Specifically, when the automatic identification server sends the queried wireless cell to the resource system, the resource system can query that the base stations corresponding to the wireless cell are the base station 1, the base station 2 and the base station 3, and the automatic identification server can acquire the base station 1, the base station 2 and the base station 3 corresponding to the wireless cell through the resource system and judge whether the 5GC types corresponding to the three base stations are private network 5GC.
Optionally, when the base station corresponding to the wireless cell is queried through the resource system, all the base stations corresponding to the wireless cell can be queried, and the 5GC type corresponding to all the base stations corresponding to each wireless cell is judged through the automatic identification server.
And 204, determining whether the subscriber number belongs to a private network subscriber according to the judging result.
The private network user may be a user using a 5G private network. The judgment result may be whether the queried base station type is private network 5GC.
Optionally, the automatic identification server may determine whether the 5GC type corresponding to the currently queried base station is a private network 5GC, and when at least one base station exists in the base stations and the 5GC type corresponding to the base station is the private network 5GC, the user number belongs to a private network user.
When the 5GC types corresponding to the queried base stations are not private network 5GC, the user number does not belong to the private network user.
When the user number is judged to belong to a private network user or a common user, the automatic identification server can send the analysis processed result to the complaint processing server, and the complaint processing server can receive and analyze whether the complaint information of the user is the private network user or not when the user carries out telephone complaint and send the analysis result to staff, so that the staff can pay important attention to the private network complaint user according to the sending information of the complaint processing server.
According to the identification method for the 5G private network complaints, complaint information sent by a complaint processing server is obtained, the complaint information comprises a user number and complaint occurrence time, a wireless cell in which the user number is located in a preset period before the complaint occurrence time is queried through DPI equipment, at least one base station corresponding to the wireless cell is queried through a resource system, whether the 5GC type corresponding to the at least one base station is private network 5GC is judged, whether the user number belongs to a private network user is determined according to a judging result, whether the user number belongs to the private network 5GC is identified through analysis of the complaint information of the complaint processing server, manual operation is not relied, the degree of automation is high, omission of the 5G private network complaint user is reduced, and the user experience is improved.
On the basis of the technical solution provided in the foregoing embodiment, optionally, querying, by the DPI device, a wireless cell in which the user number is located in a preset period before a complaint occurrence time, includes:
determining a time interval for the DPI device to parse the user number; calculating the quotient of the preset time period and the time interval, and determining the number of times of analyzing the user number by the DPI equipment in the preset time period according to the quotient; and sending the complaint information and the times to the DPI equipment, and acquiring the identification of the latest N wireless cells where the user number is located at the complaint occurrence time from the DPI equipment, wherein N is the times.
The time interval for the DPI device to parse the user number may be manually set, for example, may be set to 15 minutes. The identity of the radio cell may be used to uniquely identify the radio cell, may be a numerical code, or may be a specific radio cell name.
Alternatively, the quotient of the preset time period and the time interval can be obtained by dividing the preset time period by the time interval, when the obtained quotient is an integer, the number of times the user number is analyzed by the DPI equipment in the preset time period is obtained, and when the obtained quotient is not an integer, the number obtained by rounding up is the number of times the user number is analyzed by the DPI equipment in the preset time period.
Wherein rounding up to get the largest positive integer greater than this value, e.g. 3.4 rounding up to 4.
Specifically, when the preset period is 2 hours and the time interval is 15 minutes, the quotient obtained by dividing the preset period by the time interval is 8, and the number of times of resolving the user number in the preset period by the DPI equipment is 8 times. When the preset time period is 2 hours and the time interval is 25 minutes, the quotient obtained by dividing the preset time period by the time interval is 4.8, the quotient is rounded up to be 5, and the number of times of analyzing the user number in the preset time period by the DPI equipment is 5 times.
Optionally, the automatic identification server sends the complaint information and the number of times to the DPI device, and can query the identification of the latest N wireless cells in which the user number is located before the complaint occurrence time from the DPI device.
For example, when N is 4, that is, the DPI device parses the user number 4 times before the complaint occurrence time, the automatic identification server obtains the identification of the wireless cell obtained by the latest 4 parsing of the DPI device. Specifically, the DPI device analyzes the user number from point 0 every 15 minutes, and the automatic identification server obtains that the complaint occurrence time is 1:20, the resolution time of the DPI device 4 times before the complaint occurrence time is 1:15,1:00, 00:45, 00:30, the wireless cells obtained by analysis are a wireless cell a, a wireless cell b and a wireless cell b respectively, and the automatic identification server obtains the identification of the wireless cell obtained by the latest 4 times of analysis of the DPI equipment as the identification of the wireless cell a and the identification of the wireless cell b.
According to the time interval of the user number analysis of the DPI equipment and the preset time period, the number of times of the user number analysis of the DPI in the preset time period is determined, so that the wireless cell of the user number before the complaint occurrence time can be accurately obtained from the DPI equipment, and the query efficiency is improved.
Fig. 3 is a flow chart of another method for identifying 5G private network complaints according to an embodiment of the present invention, where the embodiment is based on the foregoing embodiment, specifically, the 5GC type corresponding to the base station is determined by the base station data server. As depicted in fig. 3, the method comprises:
The specific implementation principles and effects of the method steps 301 to 302 in this embodiment can be referred to the steps 201 to 202 in the foregoing embodiment, and will not be described herein again.
The resource system can determine corresponding base stations according to the identifiers of the wireless cells at intervals, obtain the corresponding relation between the wireless cells and the base stations, and store the corresponding relation into a table. When the resource system receives the wireless cell identification sent by the automatic identification server, the corresponding relation can be searched from the table.
Table 1 identification of wireless cell in resource system and corresponding base station
| Identification of wireless cells | Corresponding base station |
| Identification of radio cell a | Base station 1, base station 2, base station 3 |
| Identification of radio cell b | Base station 3, base station 4 |
| Identification of radio cell c | Base station 5 |
Table 1 is an identification of radio cells and their corresponding base stations stored in the resource system, where each radio cell corresponds to at least one base station, and different radio cells may correspond to the same base station.
Optionally, the automatic identifier server may send the identifier of the wireless cell to a resource system, and the resource system may query a corresponding base station according to the identifier of the wireless cell.
The identity of the base station may be used to uniquely determine the base station, which may be the name of the base station.
Optionally, the base station data server is respectively in butt joint with the large network 5GC and the private network 5GC, and can periodically send a query instruction to the base station data server to obtain and store a base station list hung below the base station data server to obtain the identification of the base station and the corresponding 5GC type.
The query command may be sent to the large network 5GC and the private network 5GC every day.
Table 2 5GC type corresponding to identity of base station
Table 2 is the 5GC type corresponding to the identifier of the base station in the base station data server, and each identifier of the base station corresponds to one 5GC type.
Optionally, the identifier of the base station may be sent to the base station data server according to the base station queried in the resource system, and the base station data server may query the corresponding 5GC type according to the identifier of the base station and send the query to the automatic identifier server, so that the automatic identifier server obtains the 5GC type corresponding to the base station.
In this embodiment, the step 302 to step 305 may be implemented to query at least one base station corresponding to the wireless cell through a resource system, and determine whether the 5GC type corresponding to the at least one base station is private network 5GC.
Optionally, the base station data server may return a corresponding 5GC type according to the identifier of the base station, and the automatic identifier server may determine whether the 5GC type corresponding to the base station is a private network 5GC according to the 5GC type queried by the base station data server.
When the base station data server returns a private network 5GC, the 5GC type corresponding to the base station is the private network 5GC, but when the base station data server returns a large network 5GC, the 5GC type corresponding to the base station is the large network 5GC.
The specific implementation principle and effect of the method step 306 in this embodiment can be referred to as step 204 in the foregoing embodiment, which is not described herein again.
By sending the identifier of the base station to the base station data server side and acquiring the 5GC type corresponding to the base station in the base station data server, the accuracy of judging the 5GC type corresponding to the base station can be improved.
Optionally, determining whether the subscriber number belongs to a private network subscriber according to the determination result includes:
calculating the number of private networks 5GC in the 5GC type corresponding to the at least one base station; when the number is greater than or equal to 1, determining that the user number belongs to a private network user; and when the number is equal to 0, determining that the user number belongs to a common user.
Optionally, it may be determined whether the user number belongs to the private network user by calculating the number of private network 5 GCs in the 5GC type corresponding to the base station. When the number of private network 5GC in the 5GC type corresponding to the base station is more than or equal to 1, the user number belongs to the private network user, and when the number of private network 5GC in the 5GC type corresponding to the base station is equal to 0, the user number belongs to the common user.
For example, when the resource system monitors that there are 4 base stations, the automatic identification server sends the identifications of the 4 base stations to the base station data server, and the base station data server returns that the number of private network 5 GCs in the 5GC types corresponding to the 4 base stations is 1, the user number belongs to the private network user.
According to the number of private network 5GC in the 5GC type corresponding to at least one base station, whether the user number belongs to the private network user or the common user can be accurately judged, and the judging reliability is improved.
Optionally, the method further comprises: when the user number belongs to a private network user, corresponding indication information is generated according to the user number, complaint occurrence time and a base station of which the 5GC type is private network 5GC according to a template; pushing the indication information to a maintenance end of the base station so that the maintenance end maintains the network of the base station according to the indication information.
Wherein, the template can be: the private network user's ' user number ' accesses ' private network base station ' before ' complaint ' at ' complaint occurrence time '. The private network base station is a base station of 5GC type private network 5 GC. The maintenance terminal can directly maintain the base station according to the indication information and a preset processing strategy, or the maintenance terminal can display the indication information to staff responsible for maintenance work of the corresponding base station, and the maintenance of the base station is realized through the staff.
Optionally, when it is determined that the user number belongs to a private network user, generating corresponding indication information by using the user number, complaint occurrence time and a base station with 5GC type being 5GC of the private network according to a model, and pushing the indication information to a maintenance end in a manner of instant messaging software, short message or voice, etc., where the maintenance end can pay important attention to and maintain the network of the base station according to the received indication information.
For example, the user number 1 belongs to a private network user, the automatic identification server generates a "private network user number 1 accesses the base station a before complaint occurs at the time of complaint A" according to a template, and sends the generated message to a maintainer terminal responsible for the base station a in a short message mode, and the maintainer can maintain the network of the base station according to the base station a in the indication information.
Optionally, when the user number is judged to belong to a private network user, one or more corresponding base stations with 5GC types being private network 5GC may be used, and when the base stations with 5GC types being private network 5GC are one, the maintenance terminal maintains the network of the base stations according to the indication information. When the number of the base stations of the private network 5GC corresponding to the 5GC type is multiple, the indication information correspondingly includes multiple base stations, and the maintenance terminal maintains the network of the multiple base stations in the indication information according to the indication information.
In this embodiment, when the user number belongs to the private network user, the corresponding indication information is generated and sent to the maintenance terminal, so as to realize subsequent maintenance on the private network user, and thus, the personnel responsible for managing the private network base station can pay attention to complaints of the private network user in time, and the service efficiency of the private network user is improved.
Optionally, the method further comprises: after determining whether the user number belongs to a private network user according to a judging result, generating a marking instruction and sending the marking instruction to a complaint processing server so that the complaint processing server generates a label corresponding to the user number according to the marking instruction, wherein the label is used for indicating whether the user number in the complaint information belongs to the private network user when a worker receives the complaint information.
The marking instructions of the private network user and the common user are different, the marking instruction of the private network user can be 5G private network complaint, and the marking instruction of the common user can be common user complaint.
Optionally, after determining that the user number belongs to the private network user, generating a marking instruction of "5G private network complaint" and sending the marking instruction to a complaint processing server, where the complaint processing server generates a corresponding "5G private network" tag for the user number according to the marking instruction. After the user number is determined to belong to the common user, a marking instruction for generating common user complaints is sent to a complaint processing server, and the complaint processing server generates a corresponding common user label for the user number according to the marking instruction.
The label generated by the complaint processing server side can help a worker to determine whether the user number belongs to a private network user when the complaint information is received.
The complaint processing server generates a corresponding label by receiving the marking instruction sent by the automatic identification server, so that a worker can be helped to determine whether the user number belongs to a private network user or not when the complaint information is received, the private network user can be helped to solve the problem of complaint in time, and the service quality of an operator is improved.
Fig. 4 is a schematic diagram of a method for identifying 5G private network complaints according to an embodiment of the present invention, where the method for identifying 5G private network complaints is specifically implemented by automatically identifying each rule set in a server based on the foregoing embodiment. As shown in fig. 4, the automatic identification server acquires complaint information transmitted from the complaint processing server and transmits the complaint information to the DPI device.
When the automatic identification server executes the query rule, the DPI equipment queries the wireless cell in which the user number is located in a preset period before the complaint occurrence time, and queries at least one base station corresponding to the wireless cell through the resource system.
When the automatic identification server executes the analysis rule, the 5GC types corresponding to the base stations are analyzed through the acquired base stations, namely, the 5GC types corresponding to the base stations are judged to be the number of the private network 5 GC.
When the automatic identification server executes marking rules, marking as '5G private network complaints' when the number of 5GC types corresponding to the base station is more than or equal to 1 and marking as 'common user complaints' when the number of 5GC types corresponding to the base station is equal to 0, and sending the generated marking instructions to a complaint processing server.
When the automatic identification server executes the early warning generation rule, corresponding indication information is generated according to the template when the user number is judged to belong to the private network user. The template generation is as follows: the private network user 'user number' accesses the private network base station before complaint at the complaint occurrence time, and sends the generated indication information to the corresponding maintenance end.
In this embodiment, the identification of the 5G private network user is completed through each rule set in the automatic identification server, so that the identification efficiency of the 5G private network complaint user is improved.
Fig. 5 is a schematic structural diagram of an apparatus for identifying 5G private network complaints according to an embodiment of the present invention. As shown in fig. 5, the apparatus for identifying 5G private network complaints provided in this embodiment may include:
an obtaining module 501, configured to obtain complaint information sent by a complaint processing server, where the complaint information includes a user number and a complaint occurrence time;
A query module 502, configured to query, by using a DPI device, a wireless cell in which the user number is located within a preset period before a complaint occurrence time;
a judging module 503, configured to query, through a resource system, at least one base station corresponding to the wireless cell, and judge whether a 5GC type corresponding to the at least one base station is a private network 5GC;
a determining module 504, configured to determine whether the subscriber number belongs to a private network subscriber according to the determination result.
Optionally, the query module 502 is specifically configured to:
determining a time interval for the DPI device to parse the user number;
calculating the quotient of the preset time period and the time interval, and determining the number of times of analyzing the user number by the DPI equipment in the preset time period according to the quotient;
and sending the complaint information and the times to the DPI equipment, and acquiring the identification of the latest N wireless cells in which the user number is positioned before the complaint occurrence time from the DPI equipment, wherein N is the times.
Optionally, the determining module 503 is specifically configured to:
transmitting the identification of the wireless cell to the resource system so that the resource system inquires at least one corresponding base station according to the identification of the wireless cell;
According to the at least one base station inquired by the resource system, the identification of the at least one base station is sent to a base station data server, so that the base station data server inquires the corresponding 5GC type according to the identification of the at least one base station;
and judging whether the 5GC type corresponding to each base station is private network 5GC.
Optionally, the determining module 504 is specifically configured to:
calculating the number of private networks 5GC in the 5GC type corresponding to the at least one base station;
when the number is greater than or equal to 1, determining that the user number belongs to a private network user; and when the number is equal to 0, determining that the user number belongs to a common user.
Optionally, the determining module 504 is further configured to:
when the user number belongs to a private network user, corresponding indication information is generated according to the user number, complaint occurrence time and a base station of which the 5GC type is private network 5GC according to a template;
pushing the indication information to a maintenance end of the base station so that the maintenance end maintains the network of the base station according to the indication information.
Optionally, the determining module 504 is further configured to:
after determining whether the user number belongs to a private network user according to a judging result, generating a marking instruction and sending the marking instruction to a complaint processing server so that the complaint processing server generates a label corresponding to the user number according to the marking instruction, wherein the label is used for indicating whether the user number in the complaint information belongs to the private network user when a worker receives the complaint information.
The device provided in this embodiment may implement the technical solutions of the method embodiments shown in fig. 1 to fig. 4, and its implementation principle and technical effects are similar, and are not described herein again.
Fig. 6 is a schematic structural diagram of an electronic device according to an embodiment of the present invention. As shown in fig. 6, the electronic device provided in this embodiment may include: a processor 61 and a memory 62 communicatively connected to the processor;
the memory 62 stores computer-executable instructions;
the processor 61 executes computer-executable instructions stored in the memory 62, causing the processor 61 to perform the method of any of the embodiments described above.
Wherein the memory 62 and the processor 61 may be connected by a bus 63.
The specific implementation principle and effect of the device provided in this embodiment may refer to the relevant descriptions and effects corresponding to the embodiments shown in fig. 1 to fig. 4, which are not repeated here.
The embodiment of the invention also provides a system for identifying 5G private network complaints, which comprises the following steps: complaint handling servers, automatic identification servers, DPI devices, resource systems, base station data servers, and electronic devices as described in fig. 6.
The embodiment of the invention also provides a computer readable storage medium, on which a computer program is stored, the computer program being executed by a processor to implement the method for identifying 5G private network complaints provided by any embodiment of the invention.
The embodiment of the invention also provides a computer program product, which comprises a computer program, and the computer program realizes the identification method of the 5G private network complaints in any embodiment of the invention when being executed by a processor.
In the several embodiments provided by the present invention, it should be understood that the disclosed apparatus and method may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of modules is merely a logical function division, and there may be additional divisions of actual implementation, e.g., multiple modules or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or modules, which may be in electrical, mechanical, or other forms.
The modules described as separate components may or may not be physically separate, and components shown as modules may or may not be physical units, may be located in one place, or may be distributed over multiple network units. Some or all of the modules may be selected according to actual needs to implement the solution of this embodiment.
In addition, each functional module in the embodiments of the present invention may be integrated in one processing unit, or each module may exist alone physically, or two or more modules may be integrated in one unit. The units formed by the modules can be realized in a form of hardware or a form of hardware and software functional units.
The integrated modules, which are implemented in the form of software functional modules, may be stored in a computer readable storage medium. The software functional modules described above are stored in a storage medium and include instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) or processor to perform some of the steps of the methods described in the various embodiments of the invention.
It should be appreciated that the processor may be a central processing unit (Central Processing Unit, CPU for short), other general purpose processors, digital signal processor (Digital Signal Processor, DSP for short), application specific integrated circuit (Application Specific Integrated Circuit, ASIC for short), etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the present invention may be embodied directly in a hardware processor for execution, or in a combination of hardware and software modules in a processor for execution.
The memory may comprise a high-speed RAM memory, and may further comprise a non-volatile memory NVM, such as at least one magnetic disk memory, and may also be a U-disk, a removable hard disk, a read-only memory, a magnetic disk or optical disk, etc.
The bus may be an industry standard architecture (Industry Standard Architecture, ISA) bus, an external device interconnect (Peripheral Component Interconnect, PCI) bus, or an extended industry standard architecture (Extended Industry Standard Architecture, EISA) bus, among others. The buses may be divided into address buses, data buses, control buses, etc. For ease of illustration, the buses in the drawings of the present invention are not limited to only one bus or to one type of bus.
The storage medium may be implemented by any type or combination of volatile or nonvolatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disk. A storage media may be any available media that can be accessed by a general purpose or special purpose computer.
An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. In the alternative, the storage medium may be integral to the processor. The processor and the storage medium may reside in an application specific integrated circuit (Application Specific Integrated Circuits, ASIC for short). It is also possible that the processor and the storage medium reside as discrete components in an electronic device or a master device.
Those of ordinary skill in the art will appreciate that: all or part of the steps for implementing the method embodiments described above may be performed by hardware associated with program instructions. The foregoing program may be stored in a computer readable storage medium. The program, when executed, performs steps including the method embodiments described above; and the aforementioned storage medium includes: various media that can store program code, such as ROM, RAM, magnetic or optical disks.
Other embodiments of the invention will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This invention is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the invention and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the invention being indicated by the following claims.
It is to be understood that the invention is not limited to the precise arrangements and instrumentalities shown in the drawings, which have been described above, and that various modifications and changes may be effected without departing from the scope thereof. The scope of the invention is limited only by the appended claims.
Claims (10)
1. The identification method for the 5G private network complaints is characterized by being applied to an automatic identification server and comprising the following steps:
acquiring complaint information sent by a complaint processing server, wherein the complaint information comprises a user number and complaint occurrence time;
inquiring a wireless cell in which the user number is located in a preset period before the complaint occurrence time through DPI equipment;
inquiring at least one base station corresponding to the wireless cell through a resource system, and judging whether the 5GC type corresponding to the at least one base station is private network 5GC;
and determining whether the subscriber number belongs to a private network subscriber according to the judging result.
2. The method of claim 1, wherein querying, by the DPI device, a wireless cell in which the user number is located within a preset period of time before a complaint time, comprises:
determining a time interval for the DPI device to parse the user number;
calculating the quotient of the preset time period and the time interval, and determining the number of times of analyzing the user number by the DPI equipment in the preset time period according to the quotient;
And sending the complaint information and the times to the DPI equipment, and acquiring the identification of the latest N wireless cells in which the user number is positioned before the complaint occurrence time from the DPI equipment, wherein N is the times.
3. The method of claim 1, wherein querying at least one base station corresponding to the wireless cell through a resource system and determining whether a 5GC type corresponding to the at least one base station is private network 5GC comprises:
transmitting the identification of the wireless cell to the resource system so that the resource system inquires at least one corresponding base station according to the identification of the wireless cell;
according to the at least one base station inquired by the resource system, the identification of the at least one base station is sent to a base station data server, so that the base station data server inquires the corresponding 5GC type according to the identification of the at least one base station;
and judging whether the 5GC type corresponding to each base station is private network 5GC.
4. The method of claim 1, wherein determining whether the subscriber number belongs to a private network subscriber based on the determination result comprises:
calculating the number of private networks 5GC in the 5GC type corresponding to the at least one base station;
When the number is greater than or equal to 1, determining that the user number belongs to a private network user; and when the number is equal to 0, determining that the user number belongs to a common user.
5. The method of any one of claims 1-4, further comprising:
when the user number belongs to a private network user, corresponding indication information is generated according to the user number, complaint occurrence time and a base station of which the 5GC type is private network 5GC according to a template;
pushing the indication information to a maintenance end of the base station so that the maintenance end maintains the network of the base station according to the indication information.
6. The method of any one of claims 1-4, further comprising:
after determining whether the user number belongs to a private network user according to a judging result, generating a marking instruction and sending the marking instruction to a complaint processing server so that the complaint processing server generates a label corresponding to the user number according to the marking instruction, wherein the label is used for indicating whether the user number in the complaint information belongs to the private network user when a worker receives the complaint information.
7. An apparatus for identifying 5G private network complaints, the apparatus comprising:
The system comprises an acquisition module, a complaint processing server and a storage module, wherein the acquisition module is used for acquiring complaint information sent by the complaint processing server, and the complaint information comprises a user number and complaint occurrence time;
the inquiring module is used for inquiring the wireless cell where the user number is located in a preset period before the complaint occurrence time through DPI equipment;
the judging module is used for inquiring at least one base station corresponding to the wireless cell through the resource system and judging whether the 5GC type corresponding to the at least one base station is private network 5GC or not;
and the determining module is used for determining whether the user number belongs to a private network user according to the judging result.
8. An electronic device, comprising: a processor, and a memory communicatively coupled to the processor;
the memory stores computer-executable instructions;
the processor executes computer-executable instructions stored in the memory to implement the method of any one of claims 1-6.
9. A system for identifying 5G private network complaints, comprising:
a complaint handling server, an automatic identification server, a DPI device, a resource system, a base station data server, and the electronic device of claim 8.
10. A computer readable storage medium having stored therein computer executable instructions which when executed by a processor are adapted to carry out the method of any one of claims 1-6.
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