CN113839932B - Government affair directly-handled video device and system based on cloud desktop and remote control technology - Google Patents
Government affair directly-handled video device and system based on cloud desktop and remote control technology Download PDFInfo
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- H—ELECTRICITY
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Abstract
The invention provides a government affair directly-handled video device and a system based on a cloud desktop and a remote control technology, wherein the device comprises: the agent server initiates a remote video assistance request to the client; after receiving a remote video assistance request initiated by the agent server to the client, the management end server judges whether the client confirms the remote video assistance according to the received video assistance request information, if so, the management end server distributes operation authority for the agent server and records the remote video assistance process of the agent server to the client; otherwise, the relevant operation authority is not allocated.
Description
Technical Field
The invention belongs to the technical field of virtualization and visual networking, and particularly relates to a government affair direct-handling video device and system based on a cloud desktop and a remote control technology.
Background
The statements in this section merely provide background information related to the present disclosure and may not necessarily constitute prior art.
With the development of information technology, the electronic and informationized government work has become the need of government to efficiently manage social transactions, the mode of 'Internet+government service' has been a trend, live broadcast is an important ring in Internet propagation channels, and the application in government business handling is also becoming a tide. However, due to the special properties of rigor, complexity, openness and the like of the government affair handling process, in order to realize the construction of a government affair service 'cloud window' by the concept of non-contact, cloud seat and cloud batch, a government affair directly handling video method based on a cloud desktop and a remote control technology needs to be designed.
The inventor finds that in the government process, the client is difficult to quickly and accurately acquire effective information to cause problems such as business handling blocking and the like, meanwhile, for a cloud desktop, the client is often required to consult with government staff in the government process, in the traditional remote assistance flow, an administrator can access the desktop of the client at will without the consent of the client, so that the privacy of the client is influenced, and further, if the client is online, the personal use of the client is possibly influenced due to the connection of the administrator, and the real-time interaction cannot be realized to assist the government handling.
Disclosure of Invention
In order to solve the defects of the prior art, the present disclosure provides a government affair directly-handled video device and a government affair directly-handled video system based on a cloud desktop and a remote control technology.
In order to achieve the above purpose, the present invention adopts the following technical scheme:
a first aspect of the present invention provides a government affairs direct-handling video device based on a cloud desktop and a remote control technology, including:
the agent server initiates a remote video assistance request to the client;
after receiving a remote video assistance request initiated by the agent server to the client, the management end server judges whether the client confirms the remote video assistance according to the received video assistance request information, if so, the management end server distributes operation authority for the agent server and records the remote video assistance process of the agent server to the client; otherwise, the relevant operation authority is not allocated.
In some embodiments, the operation authority includes a key mouse type access authority, that is, the seat personnel performs partial operation on the cloud desktop of the client through a mouse and a keyboard; exclusive access rights, i.e. the seat personnel can do any operation on the cloud desktop of the client.
In some embodiments, the management end server allocates operation rights for the agent server end, including the following steps:
the management end server is deployed in private cloud, accesses the private cloud through Internet to access public cloud, sends a video call instruction of a client to the seat server, and is connected to the public cloud through the private cloud;
callback of the network instruction to the client side to establish video connection for the client side and the seat server side;
the public cloud comprises a multifunctional server group and a streaming media server; the private cloud comprises a first signaling server, a second signaling server, a forward proxy server, a database and a video storage server; the network instruction includes a public cloud address and a streaming media communication ID.
In some embodiments, the process of establishing the video connection between the client and the agent server is: the client is connected to the corresponding public cloud according to the public cloud address, and audio and video data connection is established between the streaming media server deployed by the public cloud and the seat server according to the streaming media communication ID.
In some embodiments, the process of recording the remote video assistance of the agent server to the client includes:
the second signaling server receives login information of the seat server and starts a video recording task, and audio and video data interacted by the client and the seat server are converged;
and the second signaling server forwards the interactive stream data to a video storage server, and the video storage server generates video files according to the audio and video converging data at the two ends.
In some embodiments, the streaming media server manages a console, video resource management statistics, and daily operations and maintenance on service nodes.
In some embodiments, the management end server receives a registration request sent by a client to a government office platform; after the government affair direct office platform responds, registration request response information is sent to the client;
the management end server judges whether the client is a registered user or not according to the received registration request response information, if so, the management end server directly enters the next step; otherwise, sending a client registration request to the government office platform to realize that the client is a registered user and entering the next step;
the management server sends detailed business handling information of the government office platform for the registered user and provides online reservation information for the client to conduct reservation business.
In some embodiments, the management end server sends detailed information of business handling of a government office platform for a registered user, and provides online reservation information for a client to reserve business, and the method comprises the following steps:
the management server receives a request of a client for submitting related business to access a government office platform;
the management end server sets a cloud office for the government affair direct office platform according to the access request, and provides detailed information and a business module of the cloud office for the client; and the management end server judges whether the client has a query on the business which the client needs to transact, if so, the client applies for video connection, and remote video consultation service is started.
In some embodiments, after the management end server provides the online reservation information reservation service for the client, the method includes the following steps:
the management end server judges whether the reservation information is correct or not, and if the reservation information is checked successfully, the management end server issues a acceptance number; otherwise, reminding the client to re-reserve online;
after checking and acquiring the acceptance number, the management end server checks whether the corresponding office and the corresponding seat are in an idle state, and if the corresponding office and the corresponding seat are in the idle state, the management end server starts government affair direct-handling equipment and starts business handling; otherwise, the management end server sends a waiting short message to remind the client of handling time again.
The second aspect of the invention provides a government affair directly-handled video system based on a cloud desktop and a remote control technology, which comprises any government affair directly-handled video device based on the cloud desktop and the remote control technology.
Compared with the prior art, the invention has the beneficial effects that:
(1) And building a stream media server of a government affair direct-handling system, and carrying out privately-arranged management. The GB/T28181 protocol is supported to butt the monitoring camera, and the functions of receiving and forwarding live broadcast streams, releasing live broadcast addresses to a playing end, live broadcast recording, generating review addresses, one-to-one conversation, multi-person conversation, live broadcast communication and the like are realized.
(2) Remote control is achieved through the cloud desktop. On the basis of fair disclosure, no disclosure of customer privacy and no influence on customer use, real-time interaction is carried out between the seat end and the customer end, so that 'remote video assistance' is realized, and the government affair handling efficiency is improved.
(3) The back end of the government affair direct-handling system builds a virtual cloud hall, and seating personnel of each government unit together provide remote services to build a government affair service center beside common people; the front-end equipment is simple, the construction is flexible, the government can be flexibly deployed according to the needs, and the 'one-house consultation and one-house general handling' are realized.
Additional aspects of the invention will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the invention.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the invention.
Fig. 1 is an overall architecture diagram of a government affairs directly-handled video system provided by an embodiment of the present invention;
FIG. 2 is a flowchart of a remote assistance method based on a cloud desktop according to an embodiment of the present invention;
FIG. 3 is a business reservation flow chart of a micro-service between government affairs direct office provided by the embodiment of the invention;
FIG. 4 is a logic flow diagram of a government office code-scanning door-opening service provided by an embodiment of the invention;
fig. 5 is a schematic diagram of implementing audio/video call based on a hybrid cloud architecture according to an embodiment of the present invention;
fig. 6 is a schematic diagram of a video transfer function of a streaming media cloud server according to an embodiment of the present invention.
Detailed Description
The invention will be further described with reference to the drawings and examples.
It should be noted that the following detailed description is illustrative and is intended to provide further explanation of the invention. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs.
It is noted that the terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of exemplary embodiments according to the present invention. As used herein, the singular is also intended to include the plural unless the context clearly indicates otherwise, and furthermore, it is to be understood that the terms "comprises" and/or "comprising" when used in this specification are taken to specify the presence of stated features, steps, operations, devices, components, and/or combinations thereof.
In order to achieve the above three purposes, the system structure design of the system is shown in fig. 1, and the system construction scheme adopts a 1+1+2+3 system architecture, namely a government service direct office micro-service, a streaming media cloud server, two core technologies (cloud desktop and remote control), and three core functions (remote video consultation, remote video assistance and remote video handling).
Term interpretation:
the government office microservices are used for providing functions of reservation office, video connection, reservation website inquiry, code scanning door opening, record inquiry handling and the like for the client, and providing functions of single-base management, office management, system management, dictionary management, video recording management and the like for the management end.
The streaming media cloud server is used for receiving and forwarding the video stream in the government affair handling process, realizing the audio and video communication by the mixed cloud architecture, and providing a corresponding audio and video service interface for the government affair direct-handling micro-service. The integrated live broadcast and monitoring video resources can be shared to other systems for networking or application by supporting the functions of front-end access, video playback, downloading and the like of video monitoring by following the GB/T28181 protocol to the external domain.
Two core technologies, including cloud desktop technology and remote control technology.
The cloud desktop technology is used for visual interaction between the agent end and the client end, desktop data are placed in a data center, data privacy and safety in the government affair handling process are enhanced, centralized management of service data is facilitated, management efficiency is improved, and functions such as dimension reduction operation and maintenance cost are achieved.
The remote control technology is used for prompting and assisting clients to transact various matters, normal use of the clients is not affected in the transacting process through the cloud desktop technology, influence on the clients is reduced to the greatest extent, and a strict and public government affair transacting process of the Internet and government affair service is realized.
Three core functions, including remote video consultation, remote video assistance, and remote video handling.
The remote video consultation function is to realize the consultation such as business process, handling operation and the like before the reservation of the direct office.
The remote video assistance function is to realize real-time interaction between seat personnel and clients in the government affair handling process and assist the clients to solve business demands.
The remote video transaction builds an Internet and government service mode by the concept of non-contact cloud agents and cloud batches, and the processes of remote control, live broadcast communication, rebroadcast recording and broadcasting and the like of government transaction are realized.
The system is a government affair direct video processing method, in the method, a plurality of objects of a client side, a management side and a seat side are involved, the objects have different operation authorities, and the operations which can be performed in the system are also different, so that a plurality of participants are promoted to jointly maintain the system.
Example 1
As shown in fig. 2, the present invention provides a government affair directly-handled video device based on a cloud desktop and a remote control technology, comprising:
the agent server initiates a remote video assistance request to the client;
after receiving a remote video assistance request initiated by the agent server to the client, the management end server judges whether the client confirms the remote video assistance according to the received video assistance request information, if so, the management end server distributes operation authority for the agent server and records the remote video assistance process of the agent server to the client; otherwise, the relevant operation authority is not allocated.
The operation authority comprises a key mouse type access authority, namely, a seat person performs partial operation on a cloud desktop of a client through a mouse and a keyboard; exclusive access rights, i.e. the seat personnel can do any operation on the cloud desktop of the client.
5-6, the management end server is deployed in the private cloud, and manages audio and video interaction between the agent end and the client end through the public cloud.
The management end server accesses private cloud through Internet to access public cloud to send video call instruction of the client to the seat server, and connects to the public cloud through private cloud;
and callback the network instruction to the client to establish video connection for the client and the seat server.
The public cloud comprises a multifunctional server group and a streaming media server; the private cloud comprises a first signaling server, a second signaling server, a forward proxy server, a database and a video storage server; the network instruction includes a public cloud address and a streaming media communication ID.
The process of establishing connection between the client and the seat server comprises the following steps: the client is connected to the corresponding public cloud according to the public cloud address, and audio and video data connection is established between the streaming media server deployed by the public cloud and the seat server according to the streaming media communication ID.
The seat end and the client end are connected through socket.io, and the signaling server needs to reliably receive login information, so that the bottom layer adopts a TCP-based protocol for communication.
The process for recording the remote video assistance of the agent server to the client by the management server comprises the following steps of
The second signaling server receives login information of the seat server and starts a video recording task, and audio and video data interacted by the client and the seat server are converged;
and the second signaling server forwards the interactive stream data to a video storage server, and the video storage server generates video files according to the audio and video converging data at the two ends.
The second signaling server is responsible for receiving login information of the seat server, and the specific login information comprises:
SDP information mainly comprises information such as a streaming media coding mode, a coder and a decoder.
2. Network information, and a verification mode of the signaling information of the agent end and the client.
3. The streaming media forwarding information comprises a forwarding streaming media server address for providing the video stream to the seat end by the client.
And the streaming media server management console performs video resource management statistics and daily operation and maintenance on the service node.
The management end server receives a registration request sent by a client to a government office platform; after the government affair direct office platform responds, registration request response information is sent to the client;
the management end server judges whether the client is a registered user or not according to the received registration request response information, if so, the management end server directly enters the next step; otherwise, sending a client registration request to the government office platform to realize that the client is a registered user and entering the next step;
the management server sends detailed business handling information of the government office platform for the registered user and provides online reservation information for the client to conduct reservation business.
As shown in fig. 3-4, the management end server sends detailed information of business handling of the government office platform for the registered user, and provides online reservation information for the client to make reservation business, comprising the following steps:
the method comprises the steps that A1, a management server receives a request of a client for submitting related business to access a government affair direct office platform;
a2, a management end server sets a cloud office for a government affair direct office platform according to the access request, and provides detailed information such as government agency service details, business handling ranges and the like and a business module for the cloud office for a client; the management end server judges whether the client side still has questions about the service function range, the handling flow and the like which need to be handled, if so, the client side applies for video connection, remote video consultation service is started, and after the remote video consultation service is finished, the client side evaluates the consultation service;
and step A3, reserving a direct office by combining the business to be transacted, the geographic position of the client and the distribution of the network points.
As shown in fig. 4, after the management end server succeeds in providing the online reservation information reservation service for the client, the method includes the following steps:
the management end server judges whether the reservation information is correct or not, the two-dimensional code is scanned when the reservation network point is reached, and if the check is successful, an acceptance number is issued; otherwise, reminding the client to re-reserve online;
specifically, the online reservation includes: (1) selecting a business transaction; (2) selecting a direct time; (3) selecting a transaction time; (4) And selecting to accept reservation numbers, and setting 10 reservation numbers in the morning and afternoon respectively.
Step B2, after checking and acquiring the acceptance number, the management end server checks whether the corresponding office and the opposite seat are in an idle state, and if the corresponding office and the opposite seat are in the idle state, the government office equipment is started to transact business; otherwise, the management end server sends a waiting short message to remind the client of handling time again.
And B3, the code scanning and door opening are successful, the office is entered, the client is started, and the business is started to be transacted.
Wherein, the steps B2 and B3 comprise: waiting for a set time after the acceptance number corresponds to the direct office and the opposite seat are idle, and executing the step B3 if the code scanning and door opening are successful within the set time; otherwise, the following steps are executed:
if the preset time is set, the code scanning door is opened, whether the preset time is in the acceptance range or not is checked, if the check is successful, the acceptance number is reissued, and the step B2 is started; if the check fails, the online reservation needs to be resumed, and the step B1 is started.
Example two
The embodiment provides a government affair directly-handled video system based on a cloud desktop and a remote control technology, which comprises the government affair directly-handled video device based on the cloud desktop and the remote control technology.
It will be appreciated by those skilled in the art that embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of a hardware embodiment, a software embodiment, or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, magnetic disk storage, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
Those skilled in the art will appreciate that implementing all or part of the above-described methods in accordance with the embodiments may be accomplished by way of a computer program stored on a computer readable storage medium, which when executed may comprise the steps of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), a Random access Memory (Random AccessMemory, RAM), or the like.
The above description is only of the preferred embodiments of the present invention and is not intended to limit the present invention, but various modifications and variations can be made to the present invention by those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (6)
1. Government affairs directly do video device based on cloud desktop and remote control technique, its characterized in that includes:
the system architecture of 1+1+2+3 is adopted, namely a government affair direct office micro-service, a streaming media cloud server, two core technologies, wherein the two core technologies are respectively a cloud desktop and remote control, and the three core functions are respectively remote video consultation, remote video assistance and remote video handling;
the management server sends government affair direct office platform business handling detailed information for registered users and provides online reservation information for clients to conduct reservation business, and the management server comprises the following steps:
the method comprises the steps that A1, a management server receives a request of a client for submitting related business to access a government affair direct office platform;
a2, a management end server sets a cloud office for a government affair direct office platform according to an access request, and provides detailed information and a business module for checking the cloud office for a client, wherein the detailed information comprises government agency service details and a business handling range; the management end server judges whether the client end still has a query on the service function range and the handling flow which need to be handled, if so, the client end applies for video connection, remote video consultation service is started, and after the remote video consultation service is finished, the client evaluates the consultation service;
step A3, the client reserves a direct office by combining the business to be transacted, the geographic position of the client and the distribution of network points;
after the management end server provides the online reservation information reservation service for the client, the method comprises the following steps:
the management end server judges whether the reservation information is correct or not, the two-dimensional code is scanned when the reservation network point is reached, and if the check is successful, an acceptance number is issued; otherwise, reminding the client to re-reserve online;
specifically, the online reservation includes: (1) selecting a business transaction; (2) selecting a direct time; (3) selecting a transaction time; (4) Selecting to accept reservation numbers, and setting 10 reservation numbers in the morning and afternoon respectively;
step B2, after checking and acquiring the acceptance number, the management end server checks whether the corresponding office and the opposite seat are in an idle state, and if the corresponding office and the opposite seat are in the idle state, the government office equipment is started to transact business; otherwise, the management end server sends a waiting short message to remind the client of handling time again;
step B3, the code scanning door is successfully opened, a direct office is entered, a client is started, and business handling is started;
wherein, the steps B2 and B3 comprise: waiting for a set time after the acceptance number corresponds to the direct office and the opposite seat are idle, and executing the step B3 if the code scanning and door opening are successful within the set time; otherwise, the following steps are executed:
if the preset time is set, the code scanning door is opened, whether the preset time is in the acceptance range or not is checked, if the check is successful, the acceptance number is reissued, and the step B2 is started; if the check fails, the online reservation needs to be carried out again, and the step B1 is started to be executed;
the remote video consultation function is to realize the business process and operation consultation before the reservation of the direct office;
the remote video assistance function is to realize real-time interaction between seat personnel and clients in the government affair handling process and assist the clients to solve business demands;
the agent server initiates a remote video assistance request to the client;
after receiving a remote video assistance request initiated by the agent server to the client, the management end server judges whether the client confirms the remote video assistance according to the received video assistance request information, if so, the management end server distributes operation authority for the agent server and records the remote video assistance process of the agent server to the client; otherwise, the related operation authority is not distributed;
the remote video transaction builds an Internet and government service mode according to the ideas of non-contact, cloud agents and cloud batches, and the remote control, live broadcast communication and rebroadcast recording and broadcasting processes of government transaction are realized;
the management end server distributes operation authority for the seat server end, which comprises the following steps:
the management end server is deployed in private cloud, and the management end server accesses public cloud through the private cloud to send a video call instruction of a client to the seat server and is connected to the public cloud through the private cloud;
callback of the network instruction to the client side to establish video connection for the client side and the seat server side;
the public cloud comprises a multifunctional server group and a streaming media server; the private cloud comprises a first signaling server, a second signaling server, a forward proxy server, a database and a video storage server; the network instruction comprises a public cloud address and a streaming media communication ID;
the process for recording the remote video assistance of the agent server to the client side by the management server comprises the following steps:
the second signaling server receives login information of the seat server and starts a video recording task, and audio and video data interacted by the client and the seat server are converged;
and the second signaling server forwards the interactive stream data to a video storage server, and the video storage server generates video files according to the audio and video converging data at the two ends.
2. The cloud desktop and remote control technology-based government affair direct-handling video device according to claim 1, wherein the operation authority comprises a key mouse type access authority, namely, a seat person performs partial operation on a cloud desktop of a client through a mouse and a keyboard; exclusive access rights, i.e. the seat personnel can do any operation on the cloud desktop of the client.
3. The government affairs directly-handled video device based on cloud desktop and remote control technology as set forth in claim 1, wherein the process of establishing video connection between the client and the agent server is as follows: the client is connected to the corresponding public cloud according to the public cloud address, and audio and video data connection is established between the streaming media server deployed by the public cloud and the seat server according to the streaming media communication ID.
4. The cloud desktop and remote control technology based government affairs direct-handling video device as claimed in claim 1, wherein the streaming media server manages the console, manages statistics of video resources and performs daily operation and maintenance on service nodes.
5. The cloud desktop and remote control technology-based government affair direct-handling video device according to claim 1, wherein the management end server receives a registration request sent by a client to a government affair direct-handling platform; after the government affair direct office platform responds, registration request response information is sent to the client;
the management end server judges whether the client is a registered user or not according to the received registration request response information, if so, the management end server directly enters the next step; otherwise, sending a client registration request to the government office platform to realize that the client is a registered user and entering the next step;
the management server sends detailed business handling information of the government office platform for the registered user and provides online reservation information for the client to conduct reservation business.
6. A government affair directly-handled video system based on a cloud desktop and a remote control technology, which is characterized by comprising the government affair directly-handled video device based on the cloud desktop and the remote control technology according to any one of claims 1 to 5.
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| CN202111054961.7A CN113839932B (en) | 2021-09-09 | 2021-09-09 | Government affair directly-handled video device and system based on cloud desktop and remote control technology |
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